Chief strategy officer vs customer service manager

The differences between chief strategy officers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a chief strategy officer and a customer service manager. Additionally, a chief strategy officer has an average salary of $163,192, which is higher than the $61,487 average annual salary of a customer service manager.

The top three skills for a chief strategy officer include business development, CSO and strategic vision. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.

Chief strategy officer vs customer service manager overview

	Chief Strategy Officer	Customer Service Manager
Yearly salary	$163,192	$61,487
Hourly rate	$78.46	$29.56
Growth rate	6%	6%
Number of jobs	93,147	313,110
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 46%
Average age	44	44
Years of experience	6	6

What does a chief strategy officer do?

A chief strategy officer or chief strategist is an executive leader in an organization responsible for assisting the chief executive officer with communicating, developing, and sustaining business corporate strategic initiatives and the company's overall goals. This is a senior executive role and a big responsibility for holding the top strategy part. They focus on implementing a company's strategy, both internally and externally. They ensure to communicate to all employees, business partners, suppliers, and contractors to know the importance of a company-wide strategic plan.

What does a customer service manager do?

Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

Chief strategy officer vs customer service manager salary

Chief strategy officers and customer service managers have different pay scales, as shown below.

	Chief Strategy Officer	Customer Service Manager
Average salary	$163,192	$61,487
Salary range	Between $103,000 And $257,000	Between $35,000 And $105,000
Highest paying City	Rochester, NY	Washington, DC
Highest paying state	Alaska	New Jersey
Best paying company	Norton Rose Fulbright	KLA
Best paying industry	Finance	Manufacturing

Differences between chief strategy officer and customer service manager education

There are a few differences between a chief strategy officer and a customer service manager in terms of educational background:

	Chief Strategy Officer	Customer Service Manager
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Chief strategy officer vs customer service manager demographics

Here are the differences between chief strategy officers' and customer service managers' demographics:

	Chief Strategy Officer	Customer Service Manager
Average age	44	44
Gender ratio	Male, 78.6% Female, 21.4%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.8% American Indian and Alaska Native, 0.5%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between chief strategy officer and customer service manager duties and responsibilities

Chief strategy officer example responsibilities.

Establish and manage SLA process.
Manage PPC, SEM and affiliate marketing goals, objectives and strategies.
Lead rebranding and comprehensive redesign of website, print and booth assets.
Manage web content and social media guidelines in alignment with e-marketing strategy and SEM priorities.
Upgrade and manage organization VoIP phone system with 8x8 both internally and for remote employees through virtual desktop.
Manage creation of strategic business and marketing plans for B2B and B2C companies in various industries and markets.

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Chief strategy officer vs customer service manager skills

Common chief strategy officer skills

Business Development, 10%
CSO, 8%
Strategic Vision, 7%
Brand Marketing, 6%
Business Plan, 5%
Strategy Development, 5%

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

Chief Strategy Officer vs. similar jobs

Chief Strategy Officer related careers

Chief Strategy Officer related jobs

What similar roles do

Zippia Careers
Executive Management Industry
Chief Strategy Officer
Chief Strategy Officer vs Customer Service Manager

Updated January 8, 2025

Browse executive management jobs