Care Coordinator- Value Based Care
Denali & Liberty Dialysis
Customer Care Coordinator Job in Anchorage, AK
The VBC Care Coordinator will act as the first point of patient contact for incoming or outbound Kidneylink calls. Schedule calls with our interdisciplinary clinical team and gather and verify demographic information, utilize tools and critical thinking, and route calls as appropriate following standard operating procedures.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.
Conduct health related patient questionnaires as needed.
Document all activities for quality and metrics reporting through the member management application.
May coordinate patient transportation.
Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.
Maintain performance and quality standards based on established contact center metrics.
Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
Regular and reliable attendance is required for the job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school graduate or equivalent
Previous customer service, contact center, healthcare experience (and in some markets- bilingual skills) are preferred.
Proficient computer skills, including Microsoft Office (Word and Outlook) and ability to learn new systems.
Successful Competency Factors:
Use of the following skills
problem solving, analytical ability, effective communication, confidentiality. Interpersonal skills necessary to work with staff, senior management, insurance companies, government and private agencies. Multi-task in an efficient, professional and calm manner.
Liberty Administrative Services, LLC provides an inclusive and safe environment for all applicants and employees. Liberty Administrative Services, LLC treats all individuals equally without regard to race, color, religion, sex (gender identity, gender expression, transgender), sexual orientation, age,
pregnancy, parenthood, marital status, national origin or ancestry, citizenship status, disability, military status, genetic predisposition or carrier status or any other impermissible factor according to applicable law.
For applicants in need of assistance or special accommodations for any part of the application process because of a medical condition or disability, please send an email to HR@LibertyAdminServices.com to let us know the nature of your request.
Employees of Liberty Administrative Services, LLC must be fully vaccinated against COVID-19. Proof of COVID-19 vaccination is a condition of employment. Individuals with medical or sincerely held religious beliefs, practices or observances that prevent them from receiving the COVID-19 vaccine may request an exemption to the COVID-19 vaccination requirement.