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Become A Child Support Specialist

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Working As A Child Support Specialist

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Child Support Specialist Do At Maryland Government Jobs

* Obtains, verifies and analyzes information from custodial and non-custodial parents, employers, financial institutions, private and governmental resources, health insurance carriers and others and uses that information to locate non-custodial parents, establish paternity, verify income and assets and determine the ability of non-custodial parents to pay child support and provide health insurance
* Negotiates voluntary agreements for payment of child support and liquidation of arrears with custodial and non-custodial parents in accordance with State regulations and guidelines
* Initiates and prepares a variety of documents for administrative or court hearings, such as support payment modifications, wage withholdings, earnings assignments, interstate transmittals, subpoenas, bench warrants and show cause orders in order to collect current or past due child support payments
* Identifies circumstances that contribute to a problem in collecting child support or providing health insurance coverage, determines which private and governmental services and programs, such as mediation services, employment and job counseling services, visitation access program or young father's program address the problem and refers parents to those services and programs
* Monitors the receipt of child support payments and reviews case records and payment activities to determine the need for and type of enforcement activities warranted
* Investigates and resolves disputes resulting from license suspensions, tax intercepts and other remedies used to enforce and collect child support
* Initiates and negotiates establishment and enforcement of new or existing child support orders in out-of-state cases
* Prepares and presents testimony for judicial and administrative hearings related to child support enforcement and collection
* Prepares and reviews case records to ensure the validity of information to be presented in court by the legal services attorney
* Maintains and updates case records by using automated systems and case folder documents
* Responds to inquiries from custodial and non-custodial parents, employers, courts, public officials, attorneys, other State agencies and out-of-state agencies in order to resolve issues related to child support cases
* Coordinates genetic testing arrangements with certified medical facilities
* Serves as liaison between Child Support Enforcement Administration and other State agencies, local agencies, the State's Attorney's Office and the courts
* Places appropriate markers on case records in cases in which family violence or abuse has occurred, monitors the case to ensure that custodial and non-custodial parents, other caretakers and children are protected and refers abused caretakers and dependent children to family shelters or other protective services
* May assist at orientation sessions for new applicants or for non-custodial parents by presenting information about child support program services and related services that may be helpful
* May represent the State as complainant in order to obtain or enforce court orders for support
* Performs other related duties

What Does A Child Support Specialist Do At The Kennedy Center, Inc.

* Provide supervision of staff and/or direct supervision, support and instruction to children with special needs at after school, and other community based and/or home based programs in conjunction with IEP where appropriate.
* Provide training and support in one or more of the following areas: academics; communication and interpersonal skills; task completion; sensory/motor skills; daily living skills.
* Provide behavioral interventions as needed in accordance with behavioral plan where applicable.
* May provide one to one supervision at home or in the community

What Does A Child Support Specialist Do At State of Massachusetts

* Provides quality service to customers and their representatives by responding to inquiries received at the call center and researching on-line case records in order to provide technical assistance, explain proposed or completed child support enforcement activities, resolve issues, and facilitate understanding of federal and state laws, rules, regulations and agency policies governing the Child Support Enforcement Program.
* Works with regional staff to address customer issues that cannot be resolved at the call center by summarizing the customer issue, accurately documenting the customer conversation, referring the customer issue to the appropriate regional staff for follow-up action, and updating the customer service statistical database.
* Maintains data integrity and safeguarding of child support enforcement information by reviewing the validity of account information, communicating with involved parties to gather information, securing supporting documentation to initiate changes, making necessary adjustments to customer profile data and documenting activities and customer interactions to ensure the accuracy and confidentiality of case records.
* Works as an individual in a team setting, having the ability to multi-task in a fast paced environment and maintain a high service level, while maintaining quality and professionalism

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How To Become A Child Support Specialist

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Child Support Specialist jobs

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Child Support Specialist Typical Career Paths

Child Support Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Amharic

  • Arabic

  • Swedish

  • Portuguese

  • Somali

  • Hungarian

  • Greek

  • Tigrinya

  • Persian

  • Hebrew

  • Hmong

  • Russian

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Child Support Specialist

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Child Support Specialist Education

Child Support Specialist

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Top Skills for A Child Support Specialist


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Top Child Support Specialist Skills

  1. Child Support Cases
  2. Child Support Orders
  3. Court Orders
You can check out examples of real life uses of top skills on resumes here:
  • Developed computerized and physical records for all foster care, establishment, enforcement, and interstate child support cases.
  • Enforce child support orders and collect on current and delinquent child support.
  • Negotiated and effectively resolved disputes with individuals while encouraging them to comply with court orders and agency rules.
  • Initiate legal actions to obtain court ordered support, enforce court orders for support and establish paternity.
  • Ensured public accountability by delivering quality customer service.

Top Child Support Specialist Employers

Child Support Specialist Videos

A day in the life of a Special Education teacher

A day in the life of a general pediatrics resident at Nationwide Children's Hospital

Training Series: Child Support in California