Child welfare caseworker jobs near me - 25 jobs

The Caseworker will be responsible for conducting intake assessments, initiating investigations, and assessing the safety of children in residential settings. Additionally, the Caseworker will collaborate and communicate with parents, caregivers, and other professionals to ensure the well-being of children under our care. * Investigate allegations in areas such as abuse, neglect, dependency, etc. * Interview children, families, witnesses, and other sources to help assist risk. * Counsel families and refer them to crisis services. * Provide strong documentation of findings. * Other duties as assigned. Bachelor's degree in social work or related area (LSW considered equivalent). * Strong interpersonal skills and the ability to build relationships. * Experience in social work and case management. * Proficient in casework and assessment techniques. * Excellent communication skills, both written and verbal. * Ability to effectively collaborate with diverse stakeholders. * Strong organizational and time management skills * Experience in child welfare or related field is a plus. * Knowledge of child protection laws and regulations. 8 am - 5 pm M-F

Maintains safety, security and decorum in Dallas County courts, carries out Judges' orders, and handles prisoners. Education, Experience and Training: Must have successfully maintained all State and Sheriff's Department commissioning requirements (Texas Commission on Law Enforcement Officer Standards and Education - TCLEOSE certification as a Peace Officer) and one of the following: 1) Requires completion of two (2) years as a Detention Service Officer (DSO), OR 2) Completed thirty (30) hours of college from an accredited college or university with a grade “C” or better with no DSO experience, OR 3) Two (2) years of continuous military service with honorable discharge with no DSO experience. Special Requirements/Knowledge, Skills & Abilities: Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Must be at least 21 years of age. This position requires successful completion of a polygraph exam, psychological exam, physical exam, and extensive background investigation. Mandatory drug testing prior to employment, and will be subject to random, unannounced drug and/or alcohol tests during employment. Must be able to obtain and maintain all State and Sheriff's Department Commissioning requirements. Physical/Environmental Requirements: Must be able to perform defense tactics against individuals. Requires one or more of the following: prolonged sitting, standing, walking, and running, ascending and descending of stairs, both inside and outside. Must be able to work varied days and shift schedules, to include weekends and holidays. Potential exposure to communicable diseases. 1. Ensures courtroom security, protects Judge and collects and retains unauthorized weapons from persons entering the room. 2. Maintains decorum, enforces courtroom rules of behaviour and makes announcements. 3. Seats jury panels, gives instructions to juries, escorts juries to and from jury room, and numbers and delivers jury lists. 4. Carries out judge's orders, makes arrests and searches prisoners, delivers prisoners to courtroom ordered, and serves subpoenas. 5. Delivers reports or other items. 6. Display exhibits for the benefit of the jury as required. 7. Performs other duties as assigned.

Your Role Are you a marketer looking for an opportunity to drive innovation and growth in media and advertising? Are you passionate about customer marketing and optimizing media touchpoints throughout the customer journey? Now is an exciting time to join Victoria's Secret and the Media team as we grow and evolve our approach to paid media and advertising. As a Specialist of Paid Social Media you will be responsible for hands-on management of paid social programs, campaigns, and day-to-day optimizations. You will drive advancement in marketing capabilities, optimize customer engagement, and deliver effective results against key business objectives for the Victoria's Secret and PINK brands. Why You Belong Here At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. Your Impact * Execute and analyze paid social programs and campaigns * Create and manage ads within paid social platforms that support brand and customer marketing strategies * Monitor ad and creative performance and provide optimization recommendations * Collaborate with cross-functional internal teams and vendors * Develop insights and actions based on qualitative and quantitative analytics * Stay current on the latest digital marketing trends, identify new and emerging paid social media opportunities, and influence innovation Click here for benefit details related to this position. Minimum Salary: $66,200.00 Maximum Salary: $86,835.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications Your Experience * Bachelor's degree in marketing or related field * 2-3 years of hands-on experience in paid social advertising required * Experience with multiple paid social platforms (Meta, TikTok, Snapchat, Pinterest) preferred * Experience within an agency or retail organization preferred * Mix of business, creative, and technical acumen * Self-starter who can flex between strategic thinking and tactical execution * Outstanding analytical skills and strong experience in performance optimization * Proficient in Microsoft Excel, including the ability to create and manage spreadsheets and pivot tables, utilize formulas, and analyze data effectively * Excellent communication skills (verbal and written) * This role can be based in either our Reynoldsburg, OH (Columbus area) or New York, NY offices * As a hybrid role, the person in this role will be expected to be in office two days during the week, typically Wednesday and Thursday * Occasional travel involved We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Child Protective Services Worker (CPS Worker) Department of Social Services 12 Months, Full-Time Non-Exempt, Pay Grade 33 VRS-Eligible, Benefits-Eligible ***PLEASE READ BEFORE APPLYING: THE LISTING ON THE ALBEMARLE COUNTY WEBSITE IS FOR ADVERTISING PURPOSES ONLY. APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED THROUGH THE VDSS STATE WEBSITE FOUND HERE: *************************************** UI/CandidateExperience/en/sites/CX_2001/job/5307 Are you ready to serve your community and make a remarkable difference in the lives of children? Please join our CPS division today and make an impact! Essential Functions: Ascertains validity of reports of child abuse and neglect applying Va. Law and policy. Assesses the situation with regard to the presence of imminent threat to the child's life, health and/or safety to determine urgency of response. Analyzes complex human behavior in initial contact with families. Selects the optimal crisis intervention method to de-escalate violent or volatile situations when they arise. Sets clear boundaries for clients who are intimidating, defiant, and possibly dangerous. Observes and documents the effects of family behavior and environmental factors on the child. Balances the use of CPS statutory authority with the need to determine the least invasive intervention to protect the child and enhance family functioning. Demonstrates attentiveness, reassurance, empathy, and congruence in thinking, feeling, and acting to create a stable, rational atmosphere conducive to cooperation and engagement. Communicates the CPS complaint and the agency's role in child protection clearly and honestly to the alleged abuser and the family. Interviews family members to assess and document information regarding strengths, mental and physical development, abuse history, parenting skills, perceptions of reported incident, violence, and family and community support. Assesses the role of drug or alcohol abuse in individual and family dysfunction and intervenes for the protection of children and the rehabilitation of chemically dependent individuals and their codependent family systems when applicable. Evaluates the reliability and accuracy of information gathered from family members and determines level of risk after the initial period of crisis intervention. Continues to revise safety assessment of the child throughout the investigative/assessment period. Gathers, assess, and/or disseminates sensitive, collateral information about the family from a variety of sources according to Va. Confidentiality law and policy and respecting family privacy. Analyzes and interprets pertinent professional reports and other data. Refers clients for services to other human service agencies such as substance abuse services, mental and physical health providers, employment services, vocational rehabilitation services, etc. Mediates among involved legal, medical, law enforcement, educational and mental health professionals. Makes determination regarding conditions of abuse, neglect, and/or safety of the child at 45-60 days. Determines future risk to the child and makes decisions as to the course of action to ensure the child's future safety, which may include recommendations for removal and the actual removal of the child from the parent(s) when necessary according to Va. Law and policy. Provides coverage after hours and on weekends, on an on-call basis, for emergencies involving abuse or neglect of children and adolescents, and for situations requiring immediate attention regarding children in the legal custody of the Department of Social Services. Performs other related tasks as assigned. Competency: Knowledge/ Skills/Abilities: Knowledge of child and adolescent growth and development, family structure and dynamics, the impact of handicapping physical and mental conditions on families, and crisis intervention. Knowledge of social, economic, and health problems and needs. Knowledge of individual and group behavior. Ability to understand and interpret laws, regulations and policies. Ability to develop rapport with clients from diverse backgrounds and ages through complex interviewing techniques, using a variety of skills. Ability to handle a high level of responsibility in making decisions about children and their families' lives. Thorough knowledge of goals, pertinent terminology and issues of other professions, including medical, mental health, legal, educational and law enforcement. Ability to assess the individual's and families' capability to utilize services. Ability to recognized and accept the rights, responsibilities, and differences of others. Ability to work effectively using a variety of modalities in helping families solve their problems. Ability to plan and organize work. Ability to communicate and establish effective working relationships with clients, co-workers, other professional and technical staff, social agencies, and the general public. Ability to prepare reports and maintain records. Required Education and Experience: Minimum of a Bachelor's degree in a Human Services field; or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area. Preferred Qualifications/Certifications: Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree, or other Master's degree, and a Commonwealth of Virginia Social Work license. Physical and Mental Requirements: Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. Workers in this position are required to drive and they must meet eligibility requirements of the County's safe driver policy. Delivers work to the public typically in clients' home, often in remote rural areas. Frequent contacts with clients and coordination with other public and private agencies (I.e. school, courts, clinics, etc.) are required. Involves frequent driving, walking, and standing. Must be able to assist physically dependent individuals. Remote Work: This position is not eligible for a remote work schedule. All County staff must maintain residence within the Commonwealth of Virginia. The Salary Range: The hiring range for this position is $35.00 - $38.69 per hour (approx. $72,802 - $80,466 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. DEADLINE FOR APPLICATIONS: Position open until Friday, January 30, 2026. Virginia Values Veterans: Albemarle County is a Certified V3 organization. EOE/EEO: Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.

Are you interested in serving our community and helping to protect our county's most vulnerable children? At Hamilton County Children's Services, this is what we do every day. We are looking for compassionate, tenacious workers who are dedicated to engaging families and ensuring that children are safe. Want to learn more about what a caseworker does? ************************************************ You will support children and families by answering incoming calls to the 241-KIDS hotline from mandated reporters, families and others in the community reporting suspected child maltreatment. You respectfully and thoroughly gather and document information, assist callers with questions and provide information about community resources. You will be responding in the field as needed on emergent reports to assess safety and meet mandated time frames. Your calm demeanor, active listening skills, and clear and professional communication will be an asset in this position. This is a critical role that directly impacts the outcomes of the children and families whom we serve. This role may be a good fit if you excel in interpersonal communication, problem-solving, and enjoy a fast-paced work environment. This position provides: Hybrid work schedule Culture promoting growth and learning Tuition reimbursement Free and close downtown parking for office days We look forward to learning more about you and your passion for this work! Please see the full job description below. Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits and Generous Paid Time Off 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! STARTING BASE RATE: $26.78 You can increase your hourly base rate of pay for experience up to (8%), MSW (5%), and/or LSW/LISW (2%). DEADLINE TO APPLY: Open until Filled WORK LOCATION: Job & Family Services 222 E. Central Parkway Cincinnati, OH 45202 WORK HOURS: Full time - 80 hours biweekly, 4 ten hour shifts per week. Hours may include evenings, weekends and holidays. Current need is mid-shift and second shift weekdays and weekends. (Potential for Hybrid Remote Work Schedule) NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County. EDUCATION, LICENSURE, AND CERTIFICATION REQUIREMENTS: Bachelor's degree in human services-related field or Bachelor's degree in any field and has two (2) years' work experience in a human service-related occupation. A bachelor's or master's in a human services-related field would be required within 5 years. OR Master's degree in Social Work OR Human Services related degree Must have a car, valid driver's license issued by the state of residency, and required auto liability insurance. Must have cell phone availability during working hours (Cell phone stipend eligible) JOB DUTIES (SUMMARY): Responds in the field in accordance with the priority of the report and mandated time frames. Conducts face to face interviews with all children in the household of assessment, parent/caregiver(s) and alleged maltreater(s) to make a decision regarding child safety. Assessment shall include pertinent information collection from all parties regarding alleged maltreatment, surrounding circumstances, adult and child functioning, parenting practices, and discipline to ensure an accurate safety determination. Visits are conducted in homes, schools, hospitals, and other community settings as required Completes intake assessment of reports alleging child maltreatment by telephone and/or face-to-face contact. Collects sufficient information regarding the alleged maltreatment, surrounding circumstances, adult and child functioning, parenting practices and discipline. Utilizes interpersonal skills to professionally and respectfully engage each individual in sharing behaviorally-specific and detailed information. Responsible for information collection through hospitals, law enforcement, etc. to complete an assessment of child safety. Completes intake assessment on reports of elder abuse and/or neglect by telephone and face to face contact. Researches previous agency history, criminal history, court involvement and other applicable information providing a comprehensive summary for all individuals associated with report. Maintain written documentation of assessment activities. Clinically evaluates information obtained creating a screening recommendation by identifying the presence or absence of Present or Impending Danger threats or alleged maltreatment and/or a need for agency involvement. Review presence or absence of safety threat(s) in consultation with Intake Supervisor. Implement necessary safety intervention when applicable. Prepares Request for Legal Action and provides court testimony. Completes appropriate jurisdictional referrals to other Public Child Welfare agencies or law enforcement agencies as required. Participates in required Unit Meetings and Agency Trainings as required. Performs other related duties as required. Attends required training and unit meetings. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) Knowledge of: ORC/OAC as relevant to Children's Services Practice, Intake & Screening Policy and Procedure*; office practices and procedures; agency policies and procedures; government structure and process;* interviewing; child welfare practices and procedures; safety decision making. Skill in: Strength based approach when engaging children and families; interpretation and application of training, instructional and procedural materials; professionally handling crisis and stressful situations. Ability to: Professionally and respectfully communicate, analyze and draw conclusion from informed information collection, understand manuals and verbal instructions technical in nature; prepare meaningful, concise and accurate written reports; handle sensitive inquiries from and contacts with officials and general public; maintain confidentially, work cooperatively with other agency staff and supervisors. POSITIONS SUPERVISED: None PHYSICAL and/or MENTAL REQUIREMENTS: Lift and carry children, child car seats, and/or infant carrier; Frequently walk to and from court; Frequently climbing and descending stairs; Ability to sit for extended periods of time; Frequently stooping, bending, crouching; Frequently lift and carry large case files and occasionally push a cart containing case files. HAZARDOUS and/or WORKING CONDITIONS: Potentially hazardous/dangerous situations which could involve upset/violent clients Animals or insects in family homes This position requires some tasks that must be completed in the HCJFS offices, in court, or in the field; it is not eligible for full-time telework. BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS) State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years Ohio Bureau of Criminal Identification Investigation (BCI) FBI National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

The Best Benefits Social Service Specialist will facilitate appointments, referrals, hand-offs and translation assistance for members who may qualify for Long Term Care In Home or Community based resources. The Social Service Specialist will provide resources and materials to clients, enabling them to apply and receive services. You will also interact with federal agencies and private institutions to determine services. Role Responsibilities: Contacts individuals regularly and clarifies any and all gathered eligibility data for Long Term Care In Home or Community based resources Obtains authorization to represent form and all necessary documentation/verifications Mails forms to patients/members interviewed to process case appropriately Refers completed package to the appropriate government agency Clarifies Centauri's services with details, sets expectations for process and communication to ensure patient/member understanding Advise members and patients of program time limitations and ensure deadlines are met Determines if/where prospect is in the LTC application process Follows up with the appropriate government agency on status of claim Assists in acquiring verifications; helps obtain and complete forms, Submits documents/applications to proper agencies; follows up appropriately with all entities to ensure timely processing Overcomes objections to appropriately complete the application Answers questions regarding the application, services and benefits Communicates with prospects via phone, email or text Leverages technology and account processing workflows; maintains data integrity with accurate and concise documentation in Centauri's systems Foresees what needs to be done with all accounts and takes appropriate action to secure eligibility until all methods are exhausted Perform miscellaneous clerical tasks (fax, file, data entry, scan, index) Works with government agencies/physician offices to obtain coverage for clients as required Follows up with agencies timely and regularly on application status Schedules appointments with the EIB Determines appropriate timing of interview for plan member Determines member's ability to manage interview or necessity of Centauri's assistance Secures all necessary signed forms Foresees what needs to be done and takes appropriate action Promptly take and return all calls Answers questions regarding accounts, eligibility, etc. Maintains positive professional relationship with agencies and clients Issues correspondence to physicians, educational institutions as needed Interprets and correctly processes mail Contacts providers / secures medical records as needed Other duties as assigned Role Requirements: Case Manager or similar experience for a minimum of one year At least one year of health care experience desired Basic Medicaid/Medicare Background Basic Long Term Care Background 1+ year working in Customer Service Center; familiarity with phone systems High School Diploma or GED equivalent Associates degree preferred, or equivalent degree/work experience Outstanding Communication and Literacy Skills (listening, writing, speaking) in person and over the phone Proficient with MS Office suite of products, and Windows operating system Self-motivated and driven to succeed with a proactive work approach and solution focused attitude Strong Problem Solving, Analytical, and Organizational skills

Organization Description No Cold Calling Unique Sales Opportunity Are you someone who has the ambition and drive to earn 100000year but lacks the right opportunity Are you accountable coachable and possess a positive mental attitude If you are that person then we are looking for you OurAgency specializes in selling mortgage protection life insurance to homeowners final expense and retirement planning Job DetailsFull Time or Part Time Commission Only We are actively hiring LICENSED and NON LICENSED AGENTS who have strong SALES andor TEAM BUILDING backgrounds to join our team We will train you from beginning to end on how to be successful in our industry using our simple step by step selling system Many of our top agents are currently on track to make over 200000as a licensed agent If you are not licensed yet we can help point you in the right direction to become a licensed agent before you can be officially hired You must be a US citizen in order to apply Responsibilities We provide The ability to build your own business and earn a PASSIVE INCOME Ability to transfer ownership of your business & passive income to loved ones in the event of death An Equity Bonus in which you receive a percentage of our total monthly net sales The Best Compensation in the Industry with Performance Based Increases MARKETOur niche marketing company is a national agency that specializes in the sale of needed life insurance products designed to protect mortgages for families with average incomes and health We serve middle class Hawaii and mainland families who would like us to show them options for mortgage protection life insurance that will pay off their mortgage in the event of a death disability or illness Our firm specializes in producing the highest quality real time direct mail exclusive leads These homeowners provide us with some personal information such as height weight home number cell number who to call and when to call in order for us to better assist them As a matter of fact on average our agents currently close 50 of the leads they purchase These respondents are the gold mine of insurance sales Imagine having a steady stream of clients to contact who are expecting your call and know why you are calling At our Agency we generate our own high quality direct mail leads coupled with high compensation But we are not just about leads We have a myriad of lead systems training platforms and advanced training for our valued Agents We work with over 40 TOP rated insurance companies that have a variety of high quality products that will position you for a GREAT long termcareer with us Your success is as good as our leads and system We provide the best REAL time leads and customized mailings for ALL agents Leads are exclusively provided to oursales force Our leads average a 50 conversion ratio Superior training utilizing a selling system that has been validated over and over Daily and weekly support that consist of conference calls webinars conferences and local training RequirementsRequiredLicense we will help you get your license You must have your own life insurance license and E&O coverage or be able to pass a state exam to obtain one If you are confident passionate personable and coachable then this is an opportunity that will exceed all expectations Sales experience is always welcomed; however its not a must as our free training and coaches are all part of the system This is a commission based job If you are interested you will be expected to schedule a phone interview as soon as you apply and be on time for that appointment Once you apply you will receive an email and a text with instructions as to what we want you to do before you click on the link to schedule your phone interview We normally fill our positions within 48 hours of posting so if you feel this is for you please apply now by using this link httpscalendlycomnicholaskeahiho15min I look forward to our call Nicholas Keahi Ho Agency Owner & Recruiter No agents success earnings or production results should be viewed as typical average or expected Not all agents achieve the same or similar results and no particular results are guaranteed Your level of success will be determined by several factors including the amount of work you put in your ability to successfully follow and implement our training and sales system and engage with our lead system and the insurance needs of the customers in the geographic areas in which you choose to work

Salary: Child Welfare Casework Specialist The Child Welfare Casework Specialist applies advanced knowledge of Child Welfare to manage complex case tickets and provide guidance to Case Aide Generalists. In this role, the specialist delivers critical administrative support that enables social workers to focus on serving children and families. They are responsible for the timely and accurate completion of ticket types requiring specialized expertise, while fostering quality outcomes and strong customer relationships. The specialist also serves as a mentor, promoting best practices, enhancing team effectiveness, and ensuring clear, proactive communication across all parties involved. This is a hybrid role and requires 3 days in the office. Experience Required: Bachelors or Masters degree in business administration, social work / human services, or a related field Child welfare agency and/or clerical experience, SACWIS experience Valid driver's license, reliable transportation, and full coverage auto insurance Successful completion of a Bureau of Criminal Identification (BCI) and a Federal Bureau of Investigation (FBI) background checks Authorization to work in the United States Desired: Licensed social worker Knowledge in state document management systems (i.e. SACWIS, Traverse, etc) What youll be doing Act as a contributing team member by providing support services to child welfare departments, leveraging expertise in Child Welfare to deliver case research, placement assistance, supervision support, transition support, court support, case summaries, and assessment support. Primarily focused on specialist ticket types (listed above), this role also handles generalist ticket tasks, including records requests, document processing, referral support, community resource research, visit documentation, and case audits as needed. Perform a range of administrative tasks to complete tickets, including maintaining documentation in state systems, assisting with form completion, electronically delivering documents, and preparing reports. Monitor, respond to, and prioritize incoming requests from agency staff, processing them as tickets and ensuring timely, professional communication throughout the process. Documents work on each ticket clearly and frequently. Resolves tickets in a timely manner based on priority. Provide supervision of ticket delivery and customer communications, ensuring quality control, facilitating training and development, and resolving issues as they arise. Monitor team performance and efficiencies, implementing necessary improvements to enhance overall effectiveness. Create, maintain and update internal process documentation, including training materials and plans, Standard Operating Procedures (SOPs) and contact information, to ensure accuracy and accessibility for other team members. Support customer onboarding and implementation processes to ensure smooth transitions. Own assigned customer satisfaction and adoption and maintain strong relationships through regular supervisory conversations, meetings, and customer site visits. Discuss current utilization, gather feedback, and drive continuous improvement. Onboard and train new case aides, ensuring they are well-prepared for their roles. Ensures client and case confidentiality. Promotes and fosters an environment and culture of inclusion and equity. Performs other job-related duties as assigned. You may be a good fit for our team if you have the following Skills and Abilities Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail. Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments. Strong technical acumen, including MS office applications and Microsoft Teams Core Competencies: Strong understanding of child welfare principles and practices. Excellent written and verbal communication skills; ability to communicate concisely and professionally with the intended audience. Interpersonal Skills Ability to inspire and guide teams while constructively resolving disputes, assessing performance through data-driven metrics, delivering feedback, and promoting professional development, accountability, and recognition to maintain a positive, collaborative work environment. Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and clients from various backgrounds. Work Environment Willingness and ability to travel. Must be able to sit or stand for extended periods. What we provide Medical (includes H.S.A. option with employer contribution), dental, and vision insurance Short- and long-term disability Company paid basic life insurance 401(k) with 3.5% company match and immediate vesting Free financial education and consultation Wellness program that helps you earn lower premiums Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more 12 weeks fully paid parental leave Up to $5,000 adoption fee reimbursement $500 wellness reimbursement after 60 days of employment Generous PTO policy and 10 company paid holidays Company paid cell phone plan Find yourself checking a lot of these boxes but doubting whether you should apply?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. Who is Northwoods? Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbustop places to work,working at Northwoods means being part of a team thats passionate about making an impact on the lives of HHS professionals and the families they serve. We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in: Curiosity Willing to test assumptions, courage to ask questions, and active listening. Community Helping and mentoring each other, celebrating diversity and acknowledging our team members contributions. Resourcefulness Willing to try and fail. Asking for help and trusting the expertise of our team. Stewardship Safeguarding Northwoods values, culture, mission, and resources. We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission. Our Solutions Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes. TraverseA SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes. CompassCompass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need. Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.

START YOUR CAREER WITH THE PRESCHOOL SERVICES DEPARTMENT AND MAKE A DIFFERENCE IN THE COMMUNITY! APPLY TODAY TO GET STARTED! The Preschool Services Department (PSD) is recruiting for Home Base Child & Family Support Workers - Contract to work with infants, toddlers, and their families to provide early learning experiences and supportive services in order to contribute to the attainment of child/family goals. Incumbents will provide home base services/educational activities to children and their families within the community necessary to promote successful transition into Kindergarten. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout San Bernardino County. * Official Title: HVP Home Base Child & Family Support Worker - Contract For more detailed information, refer to the Home Base Child & Family Support Worker job description. ADDITIONAL INFORMATION The Preschool Services Department (PSD) and the Transitional Assistance Department (TAD) are partnering together to provide a new home visiting program to eligible San Bernardino County residents. The program is funded by the California Work Opportunity and Responsibility to Kids (CalWORKs) Home Visiting Program (HVP) grant. The purpose of the HVP is to support positive health, development, and well-being outcomes for parenting and pregnant women, families and infants born into poverty, expanding their future educational, economic, and financial capability opportunities, and improving the likelihood that they will exit poverty. Training will be provided by the Preschool Services Department to hired candidates prior to the first meeting with children and families. EXCELLENT BENEFITS To review job-specific benefits, refer to: Summary of Benefits Memorandum of Understanding (MOU) CONDITIONS OF EMPLOYMENT 1) A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained. 2) Must pass a pre-employment physical including a tuberculosis test and required immunizations (SB792). 3) Must be able to lift and carry a small child (up to 50 lbs.) as needed/in the event of an emergency. Other physical demands include: sitting, walking, standing, bending, squatting, climbing, kneeling, crawling, twisting, grasping, fine manipulation, pushing/pulling, reaching, stooping, using smell and touch, working outside and vision and hearing. 4) This is a contract position and continued employment is based on funding availability. Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. BACKGROUND INVESTIGATION Job offers are contingent upon passing a background investigation which includes a fingerprint check and search of the Child Abuse Index before appointment. If an individual has been convicted of a crime other than a minor traffic violation, the individual cannot work or be present in any community care facility unless they request and subsequently obtain a criminal record exemption from the Community Care Licensing Division, Care Provider Management Bureau (CPMB). With the exception of minor traffic violations, all convictions, including misdemeanors, felonies, and convictions occurring a long time ago, require an exemption. CPMB also examines arrest records to determine if there is a possible danger to clients. Crimes against children and convictions of a violent nature, such as sex offenses, murder, manslaughter, arson, and robbery are crimes for which an exemption cannot be issued. (Health & Safety Code section 1596.871) CANDIDATES MUST MEET THE FOLLOWING REQUIREMENTS: EDUCATION Must possess a High School Diploma or GED. EXPERIENCE Must possess six (6) months full-time equivalent experience working in an educational or human/social services setting, preferably with children and families. SUBSTITUTION Six (6) semester or (9) quarter units of completed college coursework in Early Childhood Education (ECE), Child Development (CD), Behavioral/Social Science, or closely related field may be considered in lieu of experience. Transcripts MUST be attached. REQUIRED DOCUMENTATION (Must be attached):EDUCATION Legible copy of transcripts (unofficial are accepted) if qualifying with substitution. Required documentation MUST be attached to your application (with substitution). Or submit Attn: Home Base Child and Family Support Worker - HVP to: Email: ************************** or Fax: ************** Failure to provide the requested documents at the time of application submittal may result in disqualification of the application. IMPORTANT NOTES: EDUCATION Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) Get more information on evaluation services. * Completed college coursework in Early Childhood Education, Child Development and/or Behavioral/Social Science * Ability to create and maintain an encouraging and cooperative working relationship with children and families * Familiarity with community services, referral and programs geared toward children and families * Ability to communicate effectively with children, families and the community * Ability to identify, recognize and refer services of the needs of children and families Examination Procedure: There will be a determination of minimum qualifications based upon a review of the Application and the Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials. Application Procedure: (NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)). Complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at **************. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants. ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy. (All Veterans Preference documentation (originals not required) must be submitted within 48 hours of submitting your application.) For more important details, review the links below: Guide to Completing a County Job Application Applicant Information and the County Employment Process

Department of Children, Youth and Families is seeking a compassionate individual with strong assessment, engagement and writing skills for a Casework Specialist position in the Intake/ Investigatory Unit. Responsibilities include; Respond to abuse allegations (physical, sexual, emotional); conduct investigations to assess risk and insure the safety of children. home visits, providing client transport, interviewing to gather information and writing reports. Maintain current/ accurate/ retrievable records, provide resource/ referral to community resources/ department services, testify in court. Address issues of school attendance, work with law enforcement, judical systems, medical systems, collateral professionals and community based agencies. Ideal candidate can manage multiple priorities when responding to urgent situations, is proficient in documenting interactions and maintaining focus in a very busy environment. Minimum requirements: Bachelors in the Social Sciences; or Bachelors with 12 credits in the Social Sciences. Applicants must have two years of paid social services employment OR 6 months employment as a GPS Specialist. Requries working outside of the core business hours . This position includes the potential for a flexible work arrangement that may include remote work. Valid driver's license and use of a private vehicle required. Child Abuse, State Police and FBI clearance required. Writing skills assessment conducted at the interview. A pre-interview online assessment is requried. Bi-lingual (English/ Spanish) are encouraged to apply. These positions are subject to the provisions of a collective bargaining unit. Human Services Employee Addendum can be found here * Assess situation to determine if child is at risk of harm in accordance with regulatory guidelines. * Investigation of "more difficult cases"/ serious physical harm and sexual abuse. * Investigation of more complicated cases. * Knowledge and application of Child Protective Services Law and Juvenile Act. * Knowledge and application of court process and procedure * Ability to prepare staff for court presentation to include training on court presentation * Assess client needs to develop individual treatment plans in accordance with regulatory guidelines. * Timely written assessments, reports and summations. * Insure coordination and implementation of plan. * Monitor client participation/ progress in programs as per established case management standards. * Make necessary referrals and coordinate services. * Produce and maintain reports/ records/ client tracking system in accordance with regulations/ agency policies reflecting service needs, social services provided and case outcomes. * Attend conferences/ meeting with collateral agencies as they relate to client services. * Practice System of Care (SOC) single plan of care principles. * Provide peer leadership, direction and support to newer Caseworkers. * Provide peer mentoring and consultation to newer Caseworkers. * Attend training throughout the year. * Maintain a professional public image per county and agency policy. * Perform other duties, tasks and special projects as required. * Must have a valid driver's license and use of a private vehicle. Additional responsibilities per Unit Casework Specialist: Intake Services Unit * Primary responsibilities include the investigation of "more difficult/ complex cases" primarily serious physical harm and sexual abuse. * Knowledge of the Child Protective Services Law and Juvenile Act to include extensive investigatory/ case management experience. * Additionally, this person will service as a mentor/ lead worker providing leadership, support and direction to the new Child Abuse Investigations Casework Specialists Casework Specialist: Foster Parent Liaison: Placement Services Unit * Recruits, trains and serves as liaison between the Foster Parents, this department and casework staff Casework Specialist: Legal/ Administrative Court Liaison * Liaison to the court and attorneys * To staff: provides court presentation consultation, insures adherence to the CPSL and all mandates, agency policies and procedures * Maintains Legal Manual by updating policies maintains the court files, schedules hearings, writing/ filing of petitions. * Minimum Requirements: * Bachelor's in Social Work; or * Bachelor's in the Social Sciences; or * Bachelor's with 12 credits in the Social Sciences. * All to include 2 years of Social Services experience or 6 months experience as a GPS Specialist (Read more about GPS Specialist HERE) . * Degree must be from an accredited college/ university Preferred Skills, Knowledge & Experience: * 3 years or more paid experience Child Welfare case management * Investigatory training and experience * Investigating Sexual Abuse Certification (Child Welfare Training Program) * Public speaking, recruitment and training experience. * Strong engagement skills * Department of Human Services Caseworker certification. * Ability to understand/navigate complex systems * Ability to prioritize * Successfully completes projects within identified time frames * Knowledge and application of the Child Protective Services Law and Juvenile Act * Knowledge of community resources * Knowledge of court process and procedure * Experience and knowledge in child development. * Background and knowledge in social work and psychology. Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have: * Basic Word skills * Basic Outlook skills (Email and Calendar) * Basic Internet skills (for research purposes) Physical Demands: While performing the duties of this position, the employee is frequently required to stand, walk, sit, talk or hear, taste or smell and travel to and from different locations. Occasionally, the employee will need to reach above shoulder height, and climb stairs. On rare occasions, the employee will need to work with arms above shoulder height, bend at the waist or work bent at the waist, lift or carry items, and work with an uncommon level of noise. The specific vision requirement for this position is: * Close vision (clear vision at 20 inches or less) Work Environment: * The noise level in the work environment is usually quiet to moderate. * Inclement weather can contribute to hazardous travel conditions. * Attending initial intakes alone and in all types of neighborhoods can potentially place you in an unsafe environment. * Field work, as assigned. * Court appearances, as necessary. Other: * This position requires extensive reading. * Ability to work extended hours, as needed. * This position requires professionalism.

Incumbent is responsible for providing home-based intervention, advocacy, counseling, and education for families involved (or at-risk of involvement) in the Juvenile Court. Incumbent reports to the Family Advocate Coordinator. This unique opportunity offers the following advantages/benefits: * Opportunity for those passionate about family systems and optimizing family functioning * Mentorship/consultation with experienced clinicians on-site * Flexible work hours * Unique combination of community-based and in-office/court duties * Opportunity to help vulnerable youth and families navigate and successfully move on from the juvenile justice system. The ideal candidate will be a LISW, LPCC, or LCSW with licensure through the State of Ohio or MSW or LPC working towards independent licensure. Experience working with "at-risk" youth and families preferred. Must have a valid Ohio driver's license and a clean criminal record. Must assume a flexible work schedule, be available outside normal business hours, including evenings, and have access to reliable transportation. Work consists of complex, varied, non-standardized tasks, requiring the application of numerous laws, rules, procedures, and ethical principles. * Provides home-based and/or teleconference intervention, psychoeducation, counselling and therapeutic support for court-involved youth and families; * Assesses family function by observing family interaction and using evidence-based assessment tools; * Utilizes Functional Family Therapy and/or other evidence-based practices with youth and families; * Develops and updates case plans as needed; * Complies with all documentation, supervision and training requirements designed for the program and licensure. * Provides various data, reports outcomes, and documents ongoing program statistics and produces related reports. * Maintains positive working relationships with juveniles and families of diverse cultural, racial, religious, and socioeconomic backgrounds; * Collaborates with court staff, various county agencies and other service providers to ensure juvenile and/or family progress and success; * Provides verbal progress reports at court hearings; * Participates in group supervision and/or process meetings; * Maintains Licensure through the State of Ohio.

Full-time Description JOIN THE ECS4Kids TEAM At ECS4Kids (formerly Episcopal Children's Services), we honor young children's immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children's well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program GENERAL DESCRIPTION: The Family Services Specialist is responsible for providing child care information, provider listings, and referrals to parents. Also responsible for determining families eligible for School Readiness and Voluntary Prekindergarten services when appropriate. MAJOR RESPONSIBILITIES: To provide child care information to all parents regardless of income level. Facilitate parental choice through the identification of available services, and the provision of information and assistance, in a way that helps parents to evaluate the appropriateness of different child care settings and make a choice of what best fits their needs. To offer child care choices free of bias and preference for any specific type of child care; center based, home setting, church program, public or private, etc. Be able to apply and communicate knowledge in the area of developmental needs of children, local and state care rules and regulations and developmentally appropriate child care practices. Convey child care information in a relaxed manner, problem solves in a positive manner and communicates sensitively and responsively to the needs and concerns of others. Provide necessary statistical information when requested. Receive and document all complaints from any source that pertains to child care. Attend any pertinent conferences, trainings and meetings conducted by the Office of Early Learning or others as recommended by your supervisor. Assist in the staffing of community booths, children's festivals, etc. Be knowledgeable of requirements regarding School Readiness, Head Start, Voluntary Prekindergarten, and other Pre-kindergarten programs for parents and provide assistance to parents and providers. To accurately and in a timely manner determine/redetermine eligibility for qualified children and families. Submit reports / information for School Readiness, Voluntary Prekindergarten, and CCRR accurately and by deadline. Maintain EFS Mod so that client files are accurate and current and required data fields are accurately captured. Maintain confidentiality in regards to information accessed in the performance of job duties. Assist in maintaining the Wait List. Distribute approved written materials to parents, providers, businesses, and/or community leaders regarding CCR&R, the importance of qualify early education, public policy, and parent education as requested. Responsible for implementing the coalition's anti-fraud plan daily activities related to prevention, detection, investigation, and reporting of possible overpayment resulting from potential fraud or abuse. (These essential job functions are not to be construed as a complete statement of duties performed. Employees will be required to perform other related marginal duties as required.) ORGANIZATIONAL RELATIONSHIP: This position reports to the Family Services Coordinator. Requirements EDUCATION AND EXPERIENCE: Bachelor's degree in Early Childhood Education, Child Development, Social Service, or related field is preferred. 1-3 years related work experience preferred. (A comparable amount of training, education or experience can be substituted for minimum qualifications.) SKILLS, KNOWLEDGE AND ABILITIES: Ability to effectively provide information in a positive, informative and patient manner. Ability to demonstrate problem solving skills, counseling skills, and empathy toward needs of parents. Excellent telephone, computer, and clerical skills. Working knowledge of laws governing child care, accrediting agencies, and training requirements for teachers. Knowledge of the overall function, responsibilities, and services rendered by the Resource and Referral Program. Ability to adjust to new situations resulting from new laws, decisions, or circumstances with the flexibility needed to adapt and operate. Ability to establish priorities, schedule workloads and use other resources to complete goals or task Bilingual language skills at a level that will allow the specialist to assist non-English speaking service users are preferred. Achieve a Level II on the CCR&R Evaluation within two (2) months. LICENSES, CERTIFICATION OR REGISTRATIONS: Valid driver's license Certificates of acknowledgement required: Conflict of Interest, Code of Ethics, Confidentiality agreements, IT Systems and Security, Anti-Fraud, HR Employee Acknowledgement Form. ENVIRONMENTAL CONDITIONS: Works inside in an office environment Some travel required ESSENTIAL PHYSICAL SKILLS: Requires prolonged sitting with some bending, stooping and stretching, and eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other office equipment. Requires normal range of hearing and eyesight to communicate with clients and staff. (Reasonable accommodations will be made for otherwise qualified individuals with a disability) Salary Description $19.00 - $20.61

Are you looking to: Earn extra income each month? Work flexible evening hours? Enjoy true work-life harmony? The Hoffmann Sr. Agency is seeking motivated, independent, and goal-driven individuals who want to make a positive impact in the lives of others. Our agents help families protect their financial future through education, guidance, and customized solutions. With mentorship, training, and ongoing support, we give our team a competitive edge in the industry-without sacrificing your lifestyle. Opportunities Available Spare Time: 4-8 hrs/week → $500-$1,500 per month* Part-Time: 8-25 hrs/week → $1,500-$3,000 per month* Full-Time: 25-50 hrs/week → $5,000-$10,000 per month* (*Commission-based; actual results vary based on effort and skill.) What You'll Do Set Appointments (6-8 hrs/week) - Reach out to potential clients to schedule educational sessions. Research Solutions (3-5 hrs/week) - Partner with your mentor to find and customize insurance products for clients. Meet With Families (2-3 days/week) - Host Zoom or phone meetings, present options, answer questions, and help with applications. CEO Time (2 hrs/week) - Follow up with carriers to ensure smooth application processing. Who We're Looking For A servant's heart who genuinely loves helping others. A coachable and collaborative team player. An entrepreneurial spirit with strong listening and communication skills. Licensed in Life & Health Insurance (or willing to obtain-training provided). Why Join Us Competitive, commission-only compensation with unlimited earning potential. Build your own business with a simple, proven, and duplicatable system. Health, dental, and vision benefits available. Part of an award-winning organization: Entrepreneur Magazine - Voted Top Company Culture INC 5000 - Among fastest-growing private companies Stevie Awards - Winner in 2022 & 2023 Ready to take control of your time, income, and impact? Apply now and take the first step toward a rewarding career in life insurance sales. NOTE: No agent's success, earnings, or production results should be viewed as typical, average or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the Insurance needs of the customers in the geographic areas in which you choose to work.

NOTE: THIS IS A REPOSTING OF CS-2025-38842-L0624. IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 19, 2025 TO JANUARY 1, 2026, YOU CANNOT SUBMIT A NEW APPLICATION. Do you want to help make a difference with children and families in day-to-day life events? Luzerne County Children & Youth Services is looking for people like you! Luzerne County has an immediate need to fill County Caseworker 2 positions in its Children, Youth, and Families agency. Located in Northeastern Pennsylvania, Luzerne County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of Luzerne County families. DESCRIPTION OF WORK The County Caseworker 2 will provide a full range of social and case management services to children, youth and families, people who are mentally disabled, people who are physically challenged, and others to assist them in attaining a more satisfactory social, economic, emotional, or physical adjustment. An important aspect of this work is the employment of casework skills in obtaining essential information, counseling clients and members of their families, and helping them to utilize all available resources. Work also involves the application of problem solving techniques, providing counseling to maximize service delivery and to achieve service plan goals, monitoring client behavior, and interacting with agencies which make up the service network. Work is performed in accordance with established regulations, policies, and procedures, but employees are expected to exercise initiative and judgment in discharging their duties. Supervision may be exercised over paraprofessional and/or clerical staff. Work is reviewed by a professional social service or administrative supervisor through regularly scheduled individual and group conferences, and the review of records and reports. Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Vacancies may be filled in the Wilkes-Barre or Hazleton offices. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre or Hazleton. Telework hours vary based upon daily tasks and agency needs. The ability to telework is subject to change at any time. Additional details may be provided during the interview. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six months of experience as a County Caseworker 1; or Successful completion of the County Social Casework Intern program; or A bachelor's degree with a social welfare major; or A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences. Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits. Other Requirements: PA residency requirement is currently waived for this title. You must be able to perform essential job functions. Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

NOTE: THIS IS A REPOSTING OF CS-2025-38842-L0624. IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 19, 2025 TO JANUARY 1, 2026, YOU CANNOT SUBMIT A NEW APPLICATION. Do you want to help make a difference with children and families in day-to-day life events? Luzerne County Children & Youth Services is looking for people like you! Luzerne County has an immediate need to fill County Caseworker 2 positions in its Children, Youth, and Families agency. Located in Northeastern Pennsylvania, Luzerne County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of Luzerne County families. DESCRIPTION OF WORK The County Caseworker 2 will provide a full range of social and case management services to children, youth and families, people who are mentally disabled, people who are physically challenged, and others to assist them in attaining a more satisfactory social, economic, emotional, or physical adjustment. An important aspect of this work is the employment of casework skills in obtaining essential information, counseling clients and members of their families, and helping them to utilize all available resources. Work also involves the application of problem solving techniques, providing counseling to maximize service delivery and to achieve service plan goals, monitoring client behavior, and interacting with agencies which make up the service network. Work is performed in accordance with established regulations, policies, and procedures, but employees are expected to exercise initiative and judgment in discharging their duties. Supervision may be exercised over paraprofessional and/or clerical staff. Work is reviewed by a professional social service or administrative supervisor through regularly scheduled individual and group conferences, and the review of records and reports. Work Schedule and Additional Information: * Full-time employment. * Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. * Vacancies may be filled in the Wilkes-Barre or Hazleton offices. * Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre or Hazleton. Telework hours vary based upon daily tasks and agency needs. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Six months of experience as a County Caseworker 1; or * Successful completion of the County Social Casework Intern program; or * A bachelor's degree with a social welfare major; or * A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or * Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences. * Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits. Other Requirements: * PA residency requirement is currently waived for this title. * You must be able to perform essential job functions. Legal Requirements: * A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 You must complete the supplemental question(s) below. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental question(s). Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental question(s) is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. Read the question(s) carefully. Determine and select the option that most closely represents your highest level of experience/training/certification. The option you choose must be clearly supported if requested. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 02 Have you been employed by a Pennsylvania local government agency in a civil service covered position as a County Caseworker 1 for at least six months full-time? * Yes * No 03 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 04 Have you completed the Child Welfare Education for Baccalaureates (CWEB) internship? * Yes * No 05 If you answered "Yes" to the above question, please answer the questions below regarding this internship. If you answered "No", please type N/A in the text box below. * The name of the employer where you completed your internship * The type of internship and duties performed * The number of hours completed 06 Have you successfully completed the County Social Casework Intern program in a civil service covered position with a Pennsylvania local government agency? * Yes * No 07 If you answered "Yes" to the above question, please answer the questions below regarding this internship. If you answered "No", please type N/A in the text box below. * The name of the employer where you completed your internship * The type of internship and duties performed * The number of hours completed 08 Have you completed a bachelor's degree with a major in social work or social welfare OR are you currently enrolled in a bachelor's degree program in social work or social welfare and have completed at least 90 credits and are within two months of graduation? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit ********************************************************************* and click on Other Information. * Yes * No 09 If you have not completed a bachelor's degree as indicated in Question 8, but you are within two months of graduation, please provide the month and year of your anticipated graduation date. If you have already graduated, or you answered "No" to Question 8, type N/A in the text box below. If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you are claiming credits/degree based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit ********************************************************************* and click on Other Information. 10 Have you completed 12 or more semester credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit ********************************************************************* and click on Other Information. * Yes * No 11 How much full-time professional social casework experience in a public or private social services agency do you possess? * 1 year or more * Less than 1 year * None 12 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 13 How much graduate coursework in the behavioral sciences have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit ********************************************************************* and click on Other Information. * 30 credits or more * Less than 30 credits * None Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************

The Caseworker will be responsible for out of home placements of children and providing protective services to children and their families. Will provide protective service and case management to abused, neglected, dependent, unruly and/or delinquent children and provide support and direction to families as well as coordinate with the court system and other community agencies for treatment. * Strong interpersonal skills and the ability to build relationships. * Experience in social work and case management. * Proficient in casework and assessment techniques. * Excellent communication skills, both written and verbal. * Ability to effectively collaborate with diverse stakeholders. * Strong organizational and time management skills * Bachelor's degree in social work or related area. LSW will be considered equivalent to abachelor's degree in social work. * Experience in child welfare or related field is a plus * Type a minimum of 25 wpm Certifications or Licensure: * SWA, LSW, LPC, LISW, LPCC are a plus but not required * Knowledge of child protection laws and regulation 1st shift (8am - 5pm)

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits and Generous Paid Time Off 11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: January 5, 2026 WORK LOCATION: Job & Family Services 222 E. Central Parkway Cincinnati, OH 45202 WORK HOURS: (Potential for Hybrid Remote Work Schedule) HOURLY SALARY: $26.52 NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): Bachelor's degree in Social Work, Human Services or closely related field OR Master's degree in Social Work (or Human Services related field) Must have a car, valid driver's license issued by the state of residency and required auto liability insurance. JOB DUTIES (SUMMARY): Responds to and completes Specialized and Third-Party Assessments of child safety in response to Intake Reports of physical abuse, sexual abuse, and/or neglect of children when the maltreater is responsible for the care of a child in an out-of-home care setting (i.e. school teacher, day camp counselor, foster parent, kinship provider, pre- finalized adoptive parent, employee of a residential facility, licensed/approved child care provider or facility), has access to child by virtue of his/her employment or affiliation with an institution (i.e. Boy/Girl Scout leader, athletic coach), or has a potential conflict of interest with agency (i.e. employee, contract provider). Conducts face to face interviews with children, caregivers/parents/out of home caretakers, alleged maltreaters and witnesses. Collects pertinent collateral information from other persons, service providers, and community partners. Consults with Placement, Ohio Department of Job and Family Services (ODJFS), law enforcement, licensing authorities, and other collateral parties as necessary. Provides recommendations relating to the ongoing use of an out of home care provider and/or conditions of corrective action. Makes licensing recommendations to licensing entities. Completes required notifications to out of home care settings and licensing and supervising authorities. Assessment shall include pertinent information collection from all parties regarding alleged maltreatment, surrounding circumstances, adult and child functioning, parenting practices, and discipline to ensure an accurate safety determination. Visits are conducted in homes, schools, hospitals, and other community settings as required. Responds to and completes Ongoing Assessments of child safety in response to Intake Reports of physical and sexual abuse, neglect, and dependency screened in on Cases receiving Ongoing case management services. Works collaboratively with Ongoing staff who have primary case responsibility. Meets mandated timeframes and in accordance with federal, state and agency policy. Reviews previous Children's Services history, criminal history, court involvement and other applicable information for all individuals associated with Intake report. Conducts and engages families in face-to-face interviews with all children in the household of assessment, parent/caregiver(s), and alleged maltreater(s) to determine child safety. Conducts interviews in homes, schools, hospitals, and other community settings as required. Assessment shall include pertinent information collection from all parties regarding alleged maltreatment, surrounding circumstances, adult and child functioning, parenting practice and discipline to ensure an accurate safety determination. In consultation with supervisor, conducts informed response to Intake Reports, assesses and determines child safety at every contact, identifies present and impending danger threats to child safety, and determines the disposition of the Intake Report within mandatory time frames. Gathers information and analyzes parent/caregiver/placement provider protective capacities. Partners with family and/or treatment team to develop and implement safety plans (present danger and impending danger) for children determined not to be safe. When necessary, seeks medical evaluation of alleged child victims and completes referrals to law enforcement Responsible for written documentation of assessment activities within required time frames including but not limited to Safety and Family Assessments, Ongoing and Specialized Assessments, Activity Logs, and Present Danger and Impending Danger Safety Plans. Responsible for other mandated paperwork as outlined by state regulations and agency policy. Consults with the Prosecutors office and seeks Court intervention as needed. Prepares Requests for Legal Action and provides court testimony to support Children's Services position. Responsible for case presentation at Dispositional Appeal Hearings and Foster Home Quality Review. Attends all relevant Dependency and Criminal Court Hearings as related to case assignments. Participates in Child Abuse Team Meeting with Children's Hospital Child Abuse Team when necessary Attends required training. Must attend and complete Caseworker CORE Training within first year of employment and thirty-six hours for every year thereafter. Must attend twelve hours of Domestic Violence Training and Human Trafficking Training within first two years of employment. Must be available to communicate during work hours and on emergency basis for after- hours calls; Performs other related duties as assigned. Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) Knowledge of: OAC/ORC as relevant to Children's Services Practice, Children's Services Policy and Procedure, Hamilton County Policy and Procedures, government structure and process; motivational and forensic interviewing, trauma informed practices, case management, child welfare practice; safety decision making Skill In: Critical Thinking, Collaboration, Organization, Family centered, strength- based approach when engaging children and families; interpretation and application of training, instructional and procedural materials; professional in crisis and stressful situations, demonstrates proficiency in mobile technology Ability to: Critical Thinking, Collaboration, Organization, Family centered, strength- based approach when engaging children and families; interpretation and application of training, instructional and procedural materials; professional in crisis and stressful situations, demonstrates proficiency in mobile technology ESSENTIAL JOB FACTORS: Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver's license issued by the state of residency and required auto liability insurance. AGENCY PREFERRED QUALIFICATIONS: Degree in Social Work Licensed Social Worker PHYSICAL and/or MENTAL REQUIREMENTS: Potential to see and/or hear traumatic events/situations Drive long distances (no overnight required) Frequently enter and exit motor vehicle Lift and carry children, child car seats, and infant carrier and large case files Stand for long periods of time, frequently climb and descend stairs Significant walking to, from, and during home visits, supervised visitation, court, meetings, and other obligations Sit for extended periods while working on the computer, during home visits, court hearings etc. Stooping, bending, crouching POSITIONS SUPERVISED: None HAZARDOUS and/or WORKING CONDITIONS: Potentially dangerous situations that could involve upset or violent adults and children Animals, insects, rodents in family homes Unstable structures Drive to and conduct home visits despite extreme temperatures and inclement weather BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS) State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years Ohio Bureau of Criminal Identification Investigation (BCI) FBI National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Job Description Are you an excellent communicator that wants to help parents find quality childcare for their children? Are you someone that is passionate about building meaningful relationships? If so, 4C for Children may be the perfect place for you! As a specialist for the EFMP Respite Care Program, you will be responsible for administering the local respite care program, which helps to provide respite care to the Navy and Department of Air Force (DAF) eligible families who have a member with special needs. Your responsibilities include training care providers, coordinating services for eligible families, and ensuring compliance with program guidelines. We are looking for talented people with: Bachelor of Arts/Sciences in Special Education or Early Childhood Education, or equivalent Knowledge and experience working with children with special needs preferred Knowledge and understanding of diverse populations of families preferred Ability to communicate and build strong relationships Ability to work occasional nights and/or weekends, and travel to sites when necessary Experience working in Microsoft Word, Excel, and Teams Why consider 4C as part of your future? 4C for Children is a nonprofit agency that was created to help ensure that all children have quality early learning experiences. We are the largest local provider of training and technical assistance for childcare providers in the region. More than 100,000 children in our community are impacted every year through our delivery of support and resources to families and childcare providers. As a member of the 4C team, you will receive a competitive benefits package and enjoy a flexible, casual work environment at our Cincinnati location. Our standard work week is 37.5 hours, and we work from home on Mondays. During your first year at 4C, you will earn 16 days of PTO, 12 days of sick time, and enjoy 11 paid holidays. If this sounds like something you'd enjoy, then please apply today and let's start getting to know each other.

The Child Welfare Casework Specialist applies advanced knowledge of Child Welfare to manage complex case tickets and provide guidance to Case Aide Generalists. In this role, the specialist delivers critical administrative support that enables social workers to focus on serving children and families. They are responsible for the timely and accurate completion of ticket types requiring specialized expertise, while fostering quality outcomes and strong customer relationships. The specialist also serves as a mentor, promoting best practices, enhancing team effectiveness, and ensuring clear, proactive communication across all parties involved. This is a hybrid role and requires 3 days in the office. Experience Required: Bachelor's or Master's degree in business administration, social work / human services, or a related field Child welfare agency and/or clerical experience, SACWIS experience Valid driver's license, reliable transportation, and full coverage auto insurance Successful completion of a Bureau of Criminal Identification (BCI) and a Federal Bureau of Investigation (FBI) background checks Authorization to work in the United States Desired: Licensed social worker Knowledge in state document management systems (i.e. SACWIS, Traverse, etc) What you'll be doing Act as a contributing team member by providing support services to child welfare departments, leveraging expertise in Child Welfare to deliver case research, placement assistance, supervision support, transition support, court support, case summaries, and assessment support. Primarily focused on specialist ticket types (listed above), this role also handles generalist ticket tasks, including records requests, document processing, referral support, community resource research, visit documentation, and case audits as needed. Perform a range of administrative tasks to complete tickets, including maintaining documentation in state systems, assisting with form completion, electronically delivering documents, and preparing reports. Monitor, respond to, and prioritize incoming requests from agency staff, processing them as tickets and ensuring timely, professional communication throughout the process. Documents work on each ticket clearly and frequently. Resolves tickets in a timely manner based on priority. Provide supervision of ticket delivery and customer communications, ensuring quality control, facilitating training and development, and resolving issues as they arise. Monitor team performance and efficiencies, implementing necessary improvements to enhance overall effectiveness. Create, maintain and update internal process documentation, including training materials and plans, Standard Operating Procedures (SOPs) and contact information, to ensure accuracy and accessibility for other team members. Support customer onboarding and implementation processes to ensure smooth transitions. Own assigned customer satisfaction and adoption and maintain strong relationships through regular supervisory conversations, meetings, and customer site visits. Discuss current utilization, gather feedback, and drive continuous improvement. Onboard and train new case aides, ensuring they are well-prepared for their roles. Ensures client and case confidentiality. Promotes and fosters an environment and culture of inclusion and equity. Performs other job-related duties as assigned. You may be a good fit for our team if you have the following… Skills and Abilities Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail. Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments. Strong technical acumen, including MS office applications and Microsoft Teams Core Competencies: Strong understanding of child welfare principles and practices. Excellent written and verbal communication skills; ability to communicate concisely and professionally with the intended audience. Interpersonal Skills Ability to inspire and guide teams while constructively resolving disputes, assessing performance through data-driven metrics, delivering feedback, and promoting professional development, accountability, and recognition to maintain a positive, collaborative work environment. Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and clients from various backgrounds. Work Environment Willingness and ability to travel. Must be able to sit or stand for extended periods. What we provide Medical (includes H.S.A. option with employer contribution), dental, and vision insurance Short- and long-term disability Company paid basic life insurance 401(k) with 3.5% company match and immediate vesting Free financial education and consultation Wellness program that helps you earn lower premiums Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more 12 weeks fully paid parental leave Up to $5,000 adoption fee reimbursement $500 wellness reimbursement after 60 days of employment Generous PTO policy and 10 company paid holidays Company paid cell phone plan Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. Who is Northwoods? Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus' top places to work, working at Northwoods means being part of a team that's passionate about making an impact on the lives of HHS professionals and the families they serve. We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in: Curiosity - Willing to test assumptions, courage to ask questions, and active listening. Community - Helping and mentoring each other, celebrating diversity and acknowledging our team members' contributions. Resourcefulness - Willing to try and fail. Asking for help and trusting the expertise of our team. Stewardship - Safeguarding Northwoods' values, culture, mission, and resources. We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission. Our Solutions Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes. Traverse - A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes. Compass - Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need. Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.