Patient Experience Representative II-ED/OR/Procedural
Children's Hospital Boston job in Needham, MA
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.
Key Responsibilities:
* Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
* Registration: Registers new patients, verifies insurance information, and collects co-payments.
* Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
* Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
* Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
* Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
* Process Improvement: Contributes to departmental projects aimed at improving processes and systems.
Minimum Qualifications
Education:
High School Diploma / GED
Experience:
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
OR/SPD Liaison
Boston, MA job
**One Time Sign on Bonus of $7,500.00** Schedule: 6am-2:30pm The SPD/OR Liaison will be responsible for planning, organizing, and overseeing daily clinical and administrative operations for their designated specialty surgical service. They may assist in developing, recommending, and implementing internal standards, policies, and procedures to improve quality and cost-effectiveness of patient care and sterile processing. Liaisons will participate in hospital, departmental and multidisciplinary programs, committees, and special projects.
Key Responsibilities:
Supports Operating Room (OR) staff by verifying instrument kits are ready before surgery start times.
Attends daily meetings with OR Specialty Coordinators to forecast instrument needs up to five days in advance.
Monitors daily surgical case flow and communicates emergent or additional instrument needs to SPD, resolving issues as needed.
Conducts daily audits of Key Performance Indicators (KPIs), including case cart and kit audits, room visits, and post-case reviews.
Analyzes KPI data to identify trends and operational issues in the OR and Sterile Processing Department (SPD).
Coordinates communication and planning for priority instruments and turnaround times, informing the surgical team of any delays.
Responds promptly to surgical team calls regarding instrumentation problems or urgent needs.
Cleans and processes equipment per manufacturer's instructions and safety protocols.
Ensures instrumentation is processed and available for next-day, on-call, or weekend surgeries.
Assists with documentation, kit updates, pick-list revisions, and maintaining accurate instrument count sheets with coordinators and physicians.
Minimum Qualifications
Education:
High School Diploma/GED required
Associate's Degree Preferred
Required Area of Study in Sterile Processing
Preferred Area of Study in Sterile Processing and Surgical Technology
Experience:
3 years of SPD experience required
5 years of SPD experience preferred
Licensure/ Certifications:
SPD Tech certification through a nationally recognized accreditation association required.
SPD Leadership, Instrument Tech, and Endoscopy certification through a nationally recognized accreditation association preferred.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Pediatric Registered Dietitian II- Outpatient (Waltham/Boston)
Boston, MA job
Boston Children's Hospital offers a clinically dynamic environment with strong opportunities for professional growth. Salaries and benefits are competitive, with room for advancement through a 3-tiered professional ladder.
This Pediatric Registered Dietitian II position is based at our Boston and Waltham locations and involves providing comprehensive outpatient nutritional care. The role includes individualized nutrition assessment and education, collaboration with multidisciplinary teams, and development of care plans tailored to complex patient populations. This position will primarily support the Adolescent and ARFID (Avoidant Restrictive Food Intake Disorder) Clinic, with an emphasis on patients with eating disorders, and may also include clinical nutrition support in assigned patient units and/or outpatient clinics.
$10,000 Sign-On Bonus Eligible!
Key Responsibilities:
Provide basic nutritional care to patients on assigned units and outpatient clinics.
Evaluate medical, biochemical, and nutritional information to assess patient needs.
Develop and implement appropriate nutrition care plans.
Assist in the supervision of the daily work of the dietetic technician.
Minimum Qualifications
Education:
Bachelor's degree in nutrition.
Experience:
Three (3) or more years of progressive experience in dietetics, including at least two (2) years in pediatric nutrition.
Licensure/Certifications:
Registered Dietitian, credentialed by the Commission on Dietetic Registration.
Licensed Dietitian by the Commonwealth of Massachusetts.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Sterile Processing Supervisor - Weekends
Boston, MA job
Sign on Bonus: $7,500.00 Schedule: 3pm-11:30pm Thursday and Friday, 7pm-7am Saturday and Sunday Under general supervision of the SPD Management, the Sterile Processing Supervisor is responsible for overseeing the team and daily workflow operations of the Sterile Processing Department. Administers the sterilization process and oversees the coordination, maintenance, and storage of medical instruments, supplies, and equipment to support adequate inventory levels.
Key Responsibilities:
Plans, organizes, and oversees daily operations for SPD and materials processing, managing workflow and prioritizing tasks to meet schedules and clinical needs.
Develops and updates policies and procedures for processing, storage, and handling of medical/surgical supplies; implements new decontamination and sterilization methods.
Selects, trains, supervises staff, conducts performance evaluations, provides feedback, and manages personnel actions; develops staff education programs.
Ensures compliance with hospital, departmental, and external regulations, including safety and infection control standards.
Maintains inventory of instruments, equipment, and materials in the assigned area.
Keeps current with industry trends and best practices through professional development and participation in committees and projects.
Minimum Qualifications
Education:
High School Diploma / GED required
Associate's degree preferred
Experience:
Minimum of five years' experience as a sterile processing technician required
Licensure/Certifications:
Certified Registered Central Service Technician (CRCST) OR Certified Sterile Processing and Distribution Technician (CSPDT) required
Certified Healthcare Leader (CHL) should be obtained within 1 year of hire OR SIPS Healthcare Foundational Leader (SIPS-HFL) should be obtained within 1 year of hire required
Current Sterile Processing certification and CPD Manager certification preferred
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Endoscopy Equipment Tech I
Needham, MA job
***One Time $7,500.00 Sign on Bonus*** Schedule: 6:30am-3pm Under minimal supervision and following established procedures and methods, maintains inventory of complex, delicate endoscopic equipment and related component parts. Monitors and/or performs specialized cleaning and decontamination and inspects, assembles and prepares equipment for surgical cases. Performs and/or arranges maintenance and repair services and serves as a resource on equipment use and operation. Tracks and maintains inventory, reordering supplies, monitoring purchase and repair costs and assisting in selection and introduction of new supplies and equipment.
Key Responsibilities:
Ensures availability of sterile endoscopic equipment for surgeries, including retrieval, assembly, and specialized sterilization to meet surgical schedules.
Acts as a resource for operating endoscopic and audiovisual equipment; performs inspections, routine maintenance, and troubleshooting.
Coordinates equipment readiness for procedures by providing substitutions and responding to technical assistance requests.
Manages ordering and restocking of endoscopic supplies based on par levels, including receiving, verifying, and distributing inventory.
Oversees proper storage and rotation of supplies, ensuring labeling and packaging meet standards.
Maintains detailed records of inventory, purchasing, equipment repairs, and expenses; reconciles budget variances and supports budget planning.
Processes billing invoices and payment requisitions while addressing related inquiries and vendor issues.
Contributes to evaluation and implementation of new equipment and supplies; serves on relevant committees or project teams.
Minimum Qualifications
Education:
High School/GED
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR Certified Sterile Processing and Distribution Technician (CSPDT) required
Certified Endoscope Reprocessor (CER) required upon hire or within one year from the hire date.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Sterile Processing Tech III - Evenings
Boston, MA job
We are currently offering a $7,500 sign on bonus for full-time hires. Schedule: 3pm-11:30pm Is knowledgeable of the roles and job responsibilities of Sterile Processing Technicians Levels I & II and may perform any of these tasks as needed to assist with operations within the department. Sets the example in the department and is knowledgeable about all tasks associated with sterile processing.
Key Responsibilities:
Receives, sorts, cleans, and decontaminates reusable instruments and equipment according to manufacturer guidelines; logs received items manually.
Operates cleaning and decontamination machinery including washers, reprocessors, cart washers, and pasteurizers.
Inspects, assembles, and sterilizes surgical instruments and materials; prepares trays per standardized lists and operates sterilizers monitoring critical settings.
May lead department operations in the absence of the SPD Manager by organizing workflow, prioritizing tasks, and addressing customer needs.
Maintains up-to-date knowledge on medical instrument processing through education, professional organizations, and participates in hospital committees.
Assists with staff training, competency testing, and may serve as charge person to manage department workflow and safety.
Communicates and collaborates with department staff, OR personnel, and managers to ensure smooth operations and complete accurate documentation.
Troubleshoots daily operational problems and uses resources to support decision-making and problem resolution.
Minimum Qualifications
Education:
High School Diploma/GED required
Experience:
Minimum of three years of experience in Sterile Processing required
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) or Certified Sterile Processing and Distribution Technician (CSPDT) required
Candidates are required to have the Certified Endoscopy Reprocessor (CER) certification at the time of hire, or they must obtain it within one year of being hired.
Certified Instrument Specialist (CIS) preferred
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
ECMO Specialist I ($20,000 Sign On Bonus)
Boston, MA job
The ECMO Specialist is enrolled and actively participating in the department's ECMO Training Program. This role is responsible for developing and maintaining the skills necessary to proficiently and safely establish, manage, and control extracorporeal membrane oxygenation (ECMO) technology and assist with associated procedures in acutely ill patients of all ages in critical care settings. The specialist will learn to troubleshoot devices and associated equipment under the supervision of experienced ECMO personnel, provide ongoing care through surveillance of clinical and physiologic parameters, adjust ECLS devices as needed, administer and document blood products and medications in accordance with hospital standards, provide airway and ventilator management, and perform the full scope of practice of a Respiratory Therapist II.
Schedule: 36 hours per week, rotating day/night shifts, every third weekend.
**This position is eligible for full time benefits $20,000 sign-on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years)
Key Responsibilities:
Assemble, prepare, and maintain extracorporeal circuits and associated equipment with assistance.
Assist in priming extracorporeal circuits and preparing systems for clinical application.
Assist with cannulation procedures.
Assist in establishing extracorporeal support; monitor patient response, provide routine assessments, circuit evaluations, patient monitoring, and anticoagulation management.
Assist with ECMO circuit interventions, weaning procedures, and transports.
Administer blood products per hospital standards.
Interact and communicate with caregivers, nursing, surgical and medical teams, patients, and family members.
Maintain relevant clinical documentation in the patient's electronic health record.
Participate in professional development, simulation, and continuing education.
Attend ECMO Team meetings and M&M conferences on a regular basis.
Minimum Qualifications
Education:
Required: Associate's Degree in Respiratory Therapy
Preferred: Bachelor's Degree
Experience:
Required: A minimum of one year of experience as a BCH Respiratory Therapist with eligibility for promotion to RT II,
or
one year of external ECMO experience
Preferred: None specified
Licensure / Certifications:
Required: Current Massachusetts license as a Respiratory Therapist
Required: Current credential by the National Board of Respiratory Care as a Registered Respiratory Therapist (RRT); Neonatal Pediatric Specialist (NPS) credential must be obtained within 6 months of entry into the role
Preferred: None specified
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Clinical Coordinator - Main Operating Room
Boston, MA job
We are seeking a Clinical Coordinator to join the team within our Main Operating Room in Boston. Key Responsibilities:
Leading, mentoring, and developing a high-performing team to ensure quality patient care and a positive work environment.
Providing coaching, feedback, and professional development opportunities to team members to enhance staff skills and career growth.
Creating an inclusive, collaborative, and supportive team culture that promotes engagement, accountability, and continuous learning.
Overseeing daily clinical and administrative operations, including staff scheduling, resource allocation, and facilitating coordination of care/service.
Developing, recommending, and implementing internal standards, policies, and procedures to improve quality and cost-effectiveness of patient care.
Selecting, supervising, and evaluating nursing and clinical support personnel to develop and provide staff education/development programs.
Leading and participating in hospital, departmental, and multidisciplinary programs, committees, and special projects.
Collaborating seamlessly across disciplines, working closely with each member of the team.
Minimum Qualifications
Education:
A Bachelor of Science in Nursing.
Master's Degree in Nursing preferred.
Experience:
A minimum of 4 years of Operating Room experience as an RN.
Pediatric Operating Room RN experience preferred.
Licensure/ Certifications:
Current Massachusetts license as a Registered Nurse RN
*$20,000 sign-on for RNs with over 2 years of OR experience who have not worked at BCH in 2+ years*
*This position is eligible for a $10,000 Employee Referral Bonus for internal employees*
*Additional $8/hour incentive for all hours worked after orientation is completed*
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior Epic Analyst (ClinDoc)
Boston, MA job
The Epic Senior Application Analyst - ClinDoc serves as a subject matter expert (SME) with deep knowledge of Epic ClinDoc, related Epic and non-Epic systems, and the clinical processes they support. This role independently manages the design, build, configuration, testing, and ongoing support of complex ClinDoc implementations and integrations. The Analyst applies a consultative, solutions-driven approach to partner with clinical and IT teams, ensuring optimal design, usability, and performance of the Epic ClinDoc module and related applications.
Principal Duties and Responsibilities:
Epic Subject Matter Expert: Serve as a ClinDoc SME with deep understanding of core Epic functionality, related applications, and integrated workflows. Manage advanced configurations across multiple clinical areas with broad system impact.
System Design & Configuration: Independently design, build, and maintain complex Epic ClinDoc solutions, incorporating advanced logic, workflow customization, and integration with other Epic and non-Epic systems. Document build decisions and participate in comprehensive testing activities.
Consultative Business Solutions: Partner with clinical operations to assess needs, analyze workflows, and identify opportunities for optimization. Present solution recommendations, manage implementation, and ensure alignment with organizational goals and Epic best practices.
Integration Management: Lead integration initiatives between Epic ClinDoc and third-party applications or devices. Collaborate with internal technical teams and vendors to ensure seamless interoperability, compliance, and performance.
Troubleshooting & Issue Resolution: Serve as an escalation point for complex or cross-application issues. Diagnose root causes, implement solutions, and ensure minimal disruption to clinical operations.
Upgrades & Maintenance: Own release note review and prioritization for ClinDoc-related updates. Coordinate testing, communication, and rollout of upgrades. Maintain test scripts and monitor ongoing system performance.
Communication & Leadership: Communicate effectively with clinical, technical, and leadership teams. Facilitate meetings to discuss milestones, system changes, and issues. Mentor junior analysts and provide input on best practices and policy updates.
Training & Support: Develop or contribute to end-user training materials. Provide specialized training to super-users and clinical staff.
Professional Development: Stay current on Epic ClinDoc developments and best practices through conferences, Epic trainings, and user groups.
Minimum Qualifications
Required Education:
Bachelor's Degree required.
An associate's degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor's degree.
Required Work Experience:
Minimum of 3 years of experience supporting or implementing Epic applications, including build experience within Epic ClinDoc.
Demonstrated experience performing moderately complex system builds and operational analysis.
Experience presenting to or advising end users or clients on technical or workflow issues.
Experience contributing to or developing training materials for system end users.
Preferred Work Experience:
5+ years of experience supporting or implementing Epic applications, with demonstrated expertise in Epic ClinDoc.
Experience working in clinical operational areas (inpatient nursing, patient care documentation, etc.) with an understanding of workflow challenges.
Experience as a super-user or clinical end-user of electronic health record systems.
Certifications Required:
Epic ClinDoc Certification
Epic certification in a second CORE application (as applicable to department)
Certifications Preferred:
Lean Six Sigma Green Belt.
Epic certifications in related or ancillary Epic applications (e.g., Orders, Stork, or ASAP).
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Nuclear Med Technologist, Sign-On Bonus $15K
Boston, MA job
The Nuclear Medicine Technologist performs routine and complex nuclear imaging procedures, including preparation and administration of radiopharmaceuticals, while ensuring patient safety, quality control, and regulatory compliance. New hires may be eligible for a sign on bonus up to $15,000.00
Key Responsibilities:
Perform routine and complex nuclear medicine imaging procedures, including preparation and administration of radiopharmaceuticals.
Ensure patient safety and provide supportive care tailored to individual patient and family needs.
Conduct quality control on imaging equipment and comply with all regulatory and hospital safety standards.
Assist with maintaining daily operations of the nuclear medicine department and report equipment malfunctions.
Participate in interdisciplinary teamwork and pursue ongoing professional development aligned with hospital core values.
Minimum Qualifications:
Education
Bachelor's Degree; Allied Health
License/Certification:
Registered by the Certification Nuclear Medicine Technological (CNMT) and/or American Registry of Radiological Technologists (ARRT).
Must meet, successfully complete, and maintain the CNMT/CT and/or ARRT certification
BLS certification.
Advanced CT licensure is required within one year with a 6 month grace period from date of hire.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
OR/SPD Materials Technician
Boston, MA job
Schedule: 2:00pm-10:30pm with rotating weekends and holidays The department is responsible for ensuring the optimal management and availability of surgical supplies across the Operating Room (OR), Post-Anesthesia Care Unit (PACU), and Day Surgery. Key functions include monitoring inventory levels, restocking supplies, and adjusting par levels as needed to meet surgical demand. The team handles receiving, inspecting, and verifying orders, maintaining organization in storage areas, and building surgical case carts for both scheduled and emergent procedures. By serving as a liaison between the Surgical Processing Department and clinical staff, the department ensures efficient communication and delivery of instrumentation and materials to support surgical operations, all while adhering to strict departmental policies and procedures.
Key Responsibilities:
Monitor and maintain the inventory of surgical supplies for the OR, PACU, and Day Surgery, ensuring availability and initiating reorders according to par levels.
Inspect, verify, and record incoming orders, addressing any errors or delays with supervisors or business managers as needed.
Distribute, restock, and maintain inventory in storage areas and case carts, ensuring proper organization and adherence to packaging and expiration standards.
Assemble and deliver surgical case carts based on surgeon preference sheets, ensuring integrity and timely delivery for both scheduled and emergent procedures.
Serve as a liaison between the Surgical Processing Department (SPD) and the OR, facilitating the flow of surgical supplies and communication of urgent needs.
Follow departmental policies for transporting and restocking sterilized surgical instrumentation, using electronic tracking systems and responding to inquiries as appropriate.
Minimum Qualifications
Education:
High school diploma/GED required.
Experience:
1 Year of relatable experience.
Strong customer service and strong communication skills.
Strong computer and problem-solving skills as well as the ability to work independently and as a team player.
The ability to be flexible; willing and able to change assignments due to needs of the department.
Demonstrated basic record keeping skill, as well as the ability to read and write legibly.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior IT Epic Analyst (Revenue Cycle Reporting)
Boston, MA job
The Senior IT Epic Analyst for Revenue Cycle Reporting plays a key role in supporting the organization's financial and operational goals through the development, optimization, and maintenance of Epic revenue cycle reporting solutions. This individual will serve as a subject matter expert in Epic reporting tools, collaborating with revenue cycle, finance, and IT stakeholders to deliver accurate, actionable insights. The Sr. Analyst ensures reporting solutions aligning with business requirements, regulatory standards, and organizational strategy, while mentoring junior analysts and leading complex projects.
Key Responsibilities:
Lead the design, development, testing, and deployment of Epic-based revenue cycle reports and dashboards (Clarity, Caboodle, Reporting Workbench, Radar, SlicerDicer).
Partner with revenue cycle, finance, and operational leaders to understand reporting needs and deliver insights that support billing, collections, coding, compliance, and reimbursement.
Ensure accuracy, timeliness, and data integrity across all reports and analytics solutions.
Translate business requirements into technical specifications and develop reporting solutions to improve revenue cycle efficiency and outcomes.
Maintain Epic certifications relevant to Revenue Cycle and Reporting; stay up to date on system upgrades and new functionality.
Provide advanced troubleshooting and root cause analysis for reporting issues.
Support ad hoc data requests, performance metrics, and regulatory/compliance reporting needs.
Lead or participate in projects involving revenue cycle optimization, process improvement, and system enhancement.
Mentor and provide guidance to junior analysts in reporting tools, data interpretation, and best practices.
Collaborate with IT, finance, compliance, and clinical teams to ensure cross-functional alignment on reporting standards and governance.
Qualifications:
Bachelor's degree in information systems, Computer Science, Healthcare Administration, Finance, or related field (master's preferred).
5+ years of Epic reporting experience with emphasis on revenue cycle modules.
Strong SQL development skills and experience with data warehouses and BI tools.
Deep understanding of healthcare revenue cycle workflows, KPIs, and regulatory requirements.
Experience leading projects, gathering requirements, and working directly with stakeholders at all organizational levels.
Strong analytical, problem-solving, and communication skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.
Epic Certifications - Required:
Epic Clarity Data Model - Revenue Cycle (e.g., Resolute Professional Billing, Resolute Hospital Billing, Tapestry, Cadence)
Epic Clarity (Advanced)
Epic Caboodle
Epic Reporting Workbench
Epic Cogito
Preferred Skills:
Experience with visualization tools (Tableau, Power BI, Qlik).
Prior experience mentoring or leading other analysts
Familiarity with healthcare financial reporting, payer reimbursement models, and compliance reporting.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Program Coordinator I- Anesthesia
Boston, MA job
Under direct supervision, coordinates all activities and functions of a program to ensure that goals and objectives specified for the program are accomplished in accordance with established priorities, time limitations, funding limitations or other specifications.
Key responsibilities
Oversee the onboarding and credentialing processes for approximately 100 affiliating residents from local anesthesiology residency programs.
Coordinate the departmental-level monthly trainee orientation
Coordinate the creation of monthly resident call schedules with the Program Director and Associate Program Director
Prepare and distribute relevant materials for trainee orientation and monthly evaluation meetings
Facilitate communication between the Program Directors and rotating residents on various daily notifications
Ensure departmental databases are timely and updated with rotator and associated personnel information
Revise annual trainee handbook
Manage evaluative processes of the trainees, faculty, and rotation.
Prepare the final resident evaluation files
Compile and distribute data for the monthly Clinical Competency Committee and maintain minutes
Monitor resident completion of all rotation requirements in a timely fashion and report delinquencies to Program Director and/or the Associate Program Director
Maintain relationships with affiliating institution Program Coordinators and ensure timely communications regarding rotation or credentialing policy changes
Assist the GME Manager with ad hoc projects including fellowship interview organization and compilation of data for GME/ACGME surveys and audits.
Continuous process improvement as it relates to the resident rotation, scheduling, evaluations, and rotation feedback
Overseeing the credentialing documents for incoming SRNA's
Create and track completion of learning modules assigned to trainees and faculty within the division while providing appropriate technical support
Provide general administrative support
Minimum qualifications
Education:
Associate's degree required. Bachelor's preferred.
Experience:
1 year of relevant experience
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Schedule: M-F, 730am-4pm, Hybrid
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Physical Therapist, Pelvic Floor, Waltham
Waltham, MA job
We are seeking an experienced Physical Therapist to join our team, and help expand our pediatric pelvic floor program. Be a part of our inter-disciplinary team and provide high-quality, outpatient rehabilitation for our pediatric patients. In this position, you will work in the outpatient department treating clients of all genders with Pelvic Health issues including pelvic floor dysfunction, pelvic pain and incontinence, as well as developmental, orthopedic and neurological conditions as needed. Primary location will be at our Waltham, with initial training at the Boston location. This position will include regular Saturday coverage after completion of orientation period.
Key Responsibilities:
Completing comprehensive physical therapy assessment in alignment with department standards and guidelines for pediatric patients.
Performing pelvic floor muscle assessment and treatment for patients with pelvic floor dysfunction. Must establish plan of care to achieve established goals relative to age, medical history and dysfunction.
Working closely with a team of providers to provide integrated care and follow-up.
Demonstrating professional competence and clinical reasoning in assessing patient's condition at the onset and through all phases of skilled physical therapy.
Performing diagnostic evaluations upon referral by physician. Verifying appropriateness of referral, contacting physician as necessary.
Developing and implementing individualized patient treatment programs. Establishing treatment goals, and prescribing and administering appropriate physical therapy procedures.
Preparing discharge plans and home treatment programs and providing instruction and education to patients and families. Monitoring treatment outcomes, modifying program as needed and communicating recommendations to physicians and other providers.
Recording assessments, diagnoses and treatment in patient medical record according to established documentation standards. Preparing reports, correspondence, referrals and other materials for schools, providers, payors, and others as needed. Assigning standardized billing codes and corresponding charges required for reimbursement.
Contributing to teamwork.
Minimum Qualifications
Education:
Bachelor's degree in Physical Therapy.
Experience:
3 years minimum pediatric PT experience required.
Adult or Pediatric Pelvic floor experience preferred. Additional training and mentorship will be provided
APTA CAPP-Pelvic certification or equivalent advanced training/certification for pelvic floor PT is desired, but not required to be hired. Please NOTE- BCH will pay for CAPP-Pelvic certification, if hired.
Excellent Analytical and Communication skills.
Licensure/Certifications:
Physical Therapist license in the state of MA.
The position is based in Waltham, with training in Boston. Free parking in Waltham!
The schedule, once off orientation, includes regular Saturday coverage
New hires are eligible for a $10,000 sign on bonus!
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Physical Therapist II Outpatient & Multispecialty Clinics
Boston, MA job
We are currently seeking a full-time physical therapist for our outpatient and multispecialty clinics in our Boston location Key Responsibilities:
Performing complex diagnostic evaluations upon referral and by departmental and professional guidelines and standards. Verifying appropriateness of referral, contacting provider as necessary. Reviewing patient medical history/record and selecting, administering, and interpreting standardized and non-standardized tests and measurements to assess patients' functional status related to cardiopulmonary, developmental, musculoskeletal, neurological, and sensorimotor function. Integrating knowledge into clinical decisions and recommendations.
Developing and implementing individualized patient treatment programs. Establishing treatment goals and administering appropriate physical therapy procedures and modalities. Preparing discharge plans and home treatment programs. Providing education to patients and families. Monitoring treatment outcomes, modifying programs as needed, and communicating recommendations to physicians and other providers.
Recommending orthotics, adaptive/assistive equipment, and technology for patients with complex, rare, or multiple dysfunctions. Integrates knowledge into clinical decision-making to meet specific treatment objectives. Liaison with equipment designers and vendors regarding equipment specifications and patient needs. Training patients, families, and caretakers in the use/operation of prescribed orthotics/equipment, monitors and evaluates effectiveness, and initiates modifications as needed.
Recording assessments, diagnoses, and treatment inpatient medical records according to established documentation standards. Prepares reports, correspondence, referrals, and other materials for schools, providers, payers, and others as needed.
Identifying and developing clinical knowledge and skills through participation in professional organizations, attending continuing education programs, peer review, and other related internal and external resources.
Serving as a clinical instructor in a departmental student externship program upon completing eligibility requirements. Planning learning objectives and arranges related clinical experiences. Monitoring performance, providing guidance and feedback, and preparing and conducting student evaluations.
Acts as a supervisor for assigned direct reports, including physical therapist I, physical therapist assistants and rehab aides. Assists in monitoring work assignments, identifying areas for improvement and professional development, providing instruction and feedback, and participating in performance evaluations.
May participate in departmental training and staff development programs. May supervise assigned direct reports, including physical therapist assistants (PTA) or rehab aides.
Minimum Qualifications
Education:
Bachelor's degree in physical therapy
Experience:
Minimum of 3-5 of licensed PT experience required
Previous hospital-based outpatient PT experience highly preferred
Licensure/Certifications:
Physical Therapist license in the state of MA
New hires are eligible for a $5,000 sign on bonus!
Schedule is M-F
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Endoscopy Equipment Tech I
Boston, MA job
***One Time $7,500.00 Sign on Bonus*** Schedule: 10:00AM-6:30PM Under minimal supervision and following established procedures and methods, maintains inventory of complex, delicate endoscopic equipment and related component parts. Monitors and/or performs specialized cleaning and decontamination and inspects, assembles and prepares equipment for surgical cases. Performs and/or arranges maintenance and repair services and serves as a resource on equipment use and operation. Tracks and maintains inventory, reordering supplies, monitoring purchase and repair costs and assisting in selection and introduction of new supplies and equipment.
Key Responsibilities:
Ensures availability of sterile endoscopic equipment for surgeries, including retrieval, assembly, and specialized sterilization to meet surgical schedules.
Acts as a resource for operating endoscopic and audiovisual equipment; performs inspections, routine maintenance, and troubleshooting.
Coordinates equipment readiness for procedures by providing substitutions and responding to technical assistance requests.
Manages ordering and restocking of endoscopic supplies based on par levels, including receiving, verifying, and distributing inventory.
Oversees proper storage and rotation of supplies, ensuring labeling and packaging meet standards.
Maintains detailed records of inventory, purchasing, equipment repairs, and expenses; reconciles budget variances and supports budget planning.
Processes billing invoices and payment requisitions while addressing related inquiries and vendor issues.
Contributes to evaluation and implementation of new equipment and supplies; serves on relevant committees or project teams.
Minimum Qualifications
Education:
High School/GED
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR Certified Sterile Processing and Distribution Technician (CSPDT) required
Certified Endoscope Reprocessor (CER) required upon hire or within one year of the hire date
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Sterile Processing Tech II
Needham, MA job
We are currently offering a $7,500 sign on bonus for full-time hires. Schedule: 10am-6:30pm Assembles instrument trays for surgical procedures using computerized count sheets and processes instrumentation for sterilization and distribution.
Key Responsibilities:
Transports and restocks surgical instrumentation and medical materials within surgical suites and SPD according to departmental policies.
Receives, sorts, cleans, and decontaminates soiled reusable instruments and equipment, manually logging items received.
Operates and maintains cleaning and decontamination equipment such as washers, reprocessors, and pasteurizers.
Inspects, prepares, assembles, and sterilizes surgical instruments and materials, following standardized lists and manufacturer guidelines.
Loads, programs, and monitors sterilizers during sterilization cycles to ensure proper operation and safety.
Manages telephone communications, providing routine information and directing complex inquiries to supervisors.
Provides departmental leadership in the absence of senior staff, organizing daily operations and prioritizing work to meet clinical needs.
Addresses customer requests, resolves issues, and completes daily shift reports to maintain smooth department workflow.
Minimum Qualifications
Education:
High School Diploma/GED required
Experience:
Minimum of two years of experience in Sterile Processing required
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR certified Sterile Processing and Distribution Technician (CSPDT) required
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Patient Experience Representative II-Ambulatory (Needham)
Needham, MA job
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.
Key Responsibilities:
·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
·Registration: Registers new patients, verifies insurance information, and collects co-payments.
·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
·Process Improvement: Contributes to departmental projects aimed at improving processes and systems.
Minimum Qualifications
Education:
High School Diploma / GED
Experience:
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior Epic Analyst (Beacon)
Boston, MA job
The Senior Epic Analyst - Beacon is primarily responsible for protocol build and the configuration, implementation, and ongoing support of Epic Beacon (Oncology) workflows. This role collaborates closely with clinical teams, operational leaders, and IT colleagues to ensure Beacon functionality aligns with clinical protocols, medication management, and organizational objectives. The analyst serves as a key liaison between end users and technical teams to optimize workflows, troubleshooting issues, and support system enhancements.
Principal Duties and Responsibilities:
Lead protocol build in Epic Beacon, including treatment plans, orders, and clinical workflows. (Protocols experience required)
Partner with oncology clinical staff to understand protocol requirements and translate them into effective Epic workflows.
Configure, maintain, and support Epic Beacon workflows.
Participate in testing, validation, and optimization initiatives for new or updated Beacon functionality.
Troubleshoot and resolve issues related to Beacon workflows, escalating complex problems as needed.
Develop and maintain documentation, including workflow diagrams, build guides, and support materials.
Collaborate with IT, pharmacy, and clinical teams to ensure successful adoption of system changes.
Support ongoing training and education for clinical staff related to Beacon functionality.
Participate in system upgrades, go-live activities, and optimization projects.
Provide tier-two support and serve as a subject matter expert for Beacon users.
Minimum Qualifications:
Bachelor's degree or equivalent experience in healthcare, IT, or related field.
5 years of experience directly involved in Epic application support performing builds in the targeted application(s).
Demonstrated experience with protocol management/build in oncology or complex clinical workflows.
Strong problem-solving, analytical, and communication skills.
Ability to collaborate effectively with clinical, operational, and IT teams.
Preferred Qualifications:
Experience working in a hospital or academic medical center environment.
Familiarity with oncology medication management, chemotherapy protocols, and clinical decision support.
Experience with Epic upgrades, testing, and optimization projects.
Understanding of Willow medication build or prior Willow experience
Certifications:
Epic Beacon - Required
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Clinical Research Assistant-FNNDSC
Children's Hospital Boston job in Boston, MA
The fetal magnetic resonance imaging (MRI) analysis team in the Fetal-Neonatal Neuroimaging and Developmental Science Center (FNNDSC) at Boston Children's Hospital (BCH) seeks a full-time research assistant. Our project develops and implements novel fetal brain MRI analysis techniques and studies brain development in normal fetuses and fetuses with developmental disorders. The successful candidate, under the Principal Investigator's supervision, will handle MRI and demographic data management, quality control, and pre-processing, manage MRI processing pipelines, and prepare IRB/CCI documentation with the research team.
Key Responsibilities:
* Manage and verify the quality of fetal/neonatal MRI and demographic data, maintaining databases on a Linux-based system.
* Process large datasets using neuroimaging tools and ensure accurate results through quality assessments and improvements.
* Train, update, and evaluate deep learning models, maintaining datasets for statistical analysis.
* Prepare documentation for IRB and CCI, coordinating with the Principal Investigator.
* Draft analytical reports and summary papers for research study publications.
* Mentor intern students and coordinate research activities as needed.
Minimum Qualifications
Education:
* A Bachelor's degree in computer science, electrical or biomedical engineering, or a related quantitative field is required. Experience:
* Experience with neuroimaging data is preferred.
* Experience with neuroimaging software and deep learning model implementation.
* Proficiency in Linux/Unix and at least one scripting language (e.g., Shell scripting, Python, MATLAB).
* Knowledge of version control systems (e.g., Git) and experience with containerized environments (e.g., Docker).
* Strong organizational skills and ability to work in interdisciplinary teams.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.