Children's Hospital New Orleans Remote jobs

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. December 2025 & January 2026 start dates are open for the sites below: North Region, Marblehead, MA and Swampscott, MA South Region, Jamaica Plain East Region - Boston and surrounding Regional, Complex Care Coordinator, Multiple Locations The Care team supports and coordinates health care for primary care patients with complex health issues. Population Health Services Organization vision is to enable health care providers and patients in our Accountable Care Organization to achieve the best outcomes in the nation. Apply to one of our Regions! Multi-Practice Regions are hiring Care Coordinators to support MGB practices and patients within four regions. This role requires weekly onsite work at MGB practices with patients and their care team, will include Somerville and Community Practices in assigned regions; North (North Shore), South, East and West/ Metro West Bilingual candidates highly preferred! Regions are comprised of practices within. Depending on region, sites include Boston, surrounding areas: Metro West, North Shore, South Shore and Boston proper (East). North region includes New Hampshire sites within region. MGB local sites and primary sites are a wonderful meeting place for patients and their Care Coordinator. Job Summary The Opportunity As part of The Integrated Care Management Program (iCMP), You will support and coordinates health care for primary care patients with complex health issues. Our team's guiding principles are to: • Keep patients healthy and at home as long as possible • Better understand our patients' health needs to guide timely and effective care • Use performance and benchmark data to identify and act on opportunities for improvement • Strengthen our performance in risk contracts so we can reinvest in our patients by partnering with providers across our hospitals and clinics to develop impactful interventions The Complex Care Coordinator is vital to the multi-disciplinary team of clinicians serving MGB's highest risk patients. The Complex Care Coordinator will coordinate all non-clinical patient needs, help with the connection to the primary care offices and support the patients to achieve their care goals by helping them connect to community resources and services, address social barriers and support patients through reminders and education reinforcement. Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience. Assist with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. What You'll Do • Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. • Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. • Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. • Assist patients in understanding and adhering to their care plans. • Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. • Educate patients and their families about their medical conditions, treatment options, and self-care strategies. • Ensure that patients are informed and empowered to actively participate in their healthcare decisions. • Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals Qualifications What You'll Bring Bachelor's Degree in a health-related field, public health, or human services. Related experience in lieu of degree may be reviewed and considered. Minimum one year experience in care coordination, population health, or a related healthcare role. Internship or other transferable experience will be accepted. Experience in navigating healthcare systems, patient advocacy, and understanding of medical/social services. Bilingual Spanish / English highly preferred for many sites, including Boston and Jaimica Plain sites. Skills & Abilities for Success Experience documenting in Electronic Health Records, scheduling platforms, and data tracking tools. Prior experience in managed care, care management, or hospital-based care coordination. Bilingual or multilingual ability is a plus, especially in languages relevant to the patient population such as Spanish, Portuguese, and Haitian-Creole. Excellent communication and interpersonal skills. Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. Exceptional organizational and time management skills. Exceptional ability to work autonomously while supporting a multidisciplinary team. What You'll Get Great benefits and retirement plans Experience navigating a large healthcare system as a liaison to patients Valuable connections in your assigned region Experience in a fast paced, mission driven organization where the patient comes first Cross collaboration with MGB colleagues, RNs and patient care team Additional Job Details (if applicable) Onsite Flexible Hybrid Working Model Coordinators will be assigned multiple sites within one region, based on business needs, geographic preference and current home address M-F Eastern Business Hours Reliable transportation required Onsite weekly travel includes Somerville / Community practices within region you are assigned; North, South, East or West Up to 5 days onsite weekly at various locations, community practices, must be flexible within assigned region and patient needs, typically 1 day remote work per week Monthly meetings onsite in Somerville, scheduled with notice Must be open to Somerville and assigned Primary Care sites, local to assigned region for weekly onsite commuting needs Remote work requires stable, secure, quiet, HIPPA compliant working station Other Regional details, South Bilingual Spanish / English highly preferred for Jamaica Plain, MA Bellingham, MA Braintree, MA Brookline, MA Foxboro, MA Franklin, MA Medfield, MA Nantucket, MA Oak Bluffs, MA Pembroke, MA West Roxbury Westwood Weymouth/Pembroke West Newton, MA Wellesley, MA Andover, MA Bedford, MA Belchertown, MA Burlington, MA Concord, MA* Deerfield, MA Easthampton, MA Framingham, MA Hopkinton, MA Milford, MA Millis, MA Natick, MA Norwood Needham Newton* Waltham, MA Walpole, MA Watertown, MA Wellesley, MA West Roxbury, MA East Boston, MA (Downtown) Charlestown, MA Chelsea, MA Chestnut Hill Everett, MA Medford, MA Revere, MA Somerville, MA North Marblehead, MA and Swampscott, MA Merrimack Valley Peabody, MA Beverly, MA Danvers, MA Lynn, MA Newburyport, MA/ Peabody, MA Haverhill/Lawrence, MA Rowley, MA Salem, MA Saugus, MA Practices can also include Cape Code area - Woods Hole and the Islands (Martha's Vineyard Oak Bluffs, MA and Nantucket Cottage Hospital) New Hire will be aligned to region and practices within based on business need and proximity Remote Type Hybrid Work Location 399 Revolution Drive Pay Range $25.00 - $35.77/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD). As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions. Essential Functions • Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare. • Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care. • Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services. • Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach. • Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care. • Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences. • Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up. • Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems. • Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor. Qualifications Master's Degree required Licensed Independent Clinical Social Worker (LICSW) required Minimum 3 years of direct clinical experience required Certified Case Management Certification preferred Previous counseling experience 5-7 years preferred Experience with community case management preferred Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred NCQA experience preferred Skills for Success Competency in working with multiple health care computer platforms, EPIC experience preferred Experience working with individuals with complex medical, behavioral, and social needs Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities Competency in working with multiple health care computer platforms Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations Ability to work independently while contributing to a collaborative team environment Knowledge of healthcare and community BH services to assist enrollees effectively Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities Additional Job Details (if applicable) Working Model Required This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches) Must be local, ideally in Eastern, MA with the ability to travel to the community. This role offers autonomy to build own schedule to accommodate members' needs. Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing. Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members. The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About Us: The companies within the Public Safety Brands organization are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we don't just offer jobs; we offer a culture where you can thrive. We foster a purpose-driven environment that values ethical practices and teamwork. Our commitment to transparency and trust-building creates a supportive and inclusive atmosphere for growth and innovation. We wholeheartedly embrace diversity, promoting inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future. Location: Remote Travel: Up to 50% YOUR IMPACT Our Software Trainer will provide assistance for multiple law enforcement centric software products marketed in Texas, Louisiana, Missouri and Florida. Our Trainer will be responsible for the scheduling and delivery of training sessions, developing training curriculum and materials, and providing post-training support for our customers primarily in remote settings. The Trainer may occasionally be required to train on-site at our customers' locations. YOUR DAY-TO-DAY • Provide on-site full-suite product training as required • Effectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions • Maintain virtual training schedule and coordinate customer communications with Marketing team • Write User Guides, FAQs, Cheat Sheets and a variety of system documentation • Maintain online Knowledgebase of training materials • Coordinate with Onboarding team and customers to schedule Agency-specific training sessions • Maintain training equipment BASIC QUALIFICATIONS Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background Software training experience Strong planning, organization, and decision-making skills Strong customer orientation and dedication Exceptional attention to detail Strong written and verbal communication and customer-facing skills with fluency in English Ability to motivate customers in the training environment Patient and friendly approach to instruction Basic computer skills i.e., updating operating systems and hardware Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook Bachelor's Degree or equivalent applicable experience Willing and able to travel up to 25% of the time Strong internet capability and an appropriate office environment in residence for remote work PREFERRED QUALIFICATIONS • Familiarity with our law enforcement industry EXPECTATIONS Embody and exemplify core values Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency Coachable change agents - Fail quick and learn, continuous improvement, critical thinkers - question why, innovative Servant leaders - When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience. Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts. Technical Excellence: Apply and develop technical and role specific skills and organizational knowledge. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. View all jobs at this company

At Vericel Corporation, we are pioneers in advanced cell therapies for sports medicine and severe burn care, transforming patient lives through cutting-edge regenerative medicine. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care). Position Summary: The Director of Regulatory Affairs, Advertising & Promotion will own and drive regulatory leadership and oversight for advertising, promotional, and non-promotional activities supporting cell therapy, biologics, combination products and medical devices. This individual will be responsible for ensuring that all promotional materials and communications are scientifically accurate, compliant with FDA and other global regulatory standards, and aligned with company objectives. The role requires strong expertise in regulatory requirements for advanced therapies and combination products, the ability to chair and guide promotional review processes, and proven leadership in cross-functional and regulatory authority interactions. Schedule: This position is in-office from Monday - Thursday in our new Burlington, MA location, with flexibility to work remotely on Fridays. Position Scope: Enable the business by providing regulatory guidance and oversight for U.S. and global advertising and promotional activities supporting cell therapy, biologics, combination products and medical devices. Leverage strong written/verbal communication skills to review and approve all promotional, non-promotional, and scientific materials to ensure accuracy, fair balance, and compliance with applicable regulations. Partner and build strong relationships cross-functionally with Medical, Legal, Quality, and Commercial to ensure promotional content is scientifically rigorous and compliant. Chair high-volume Medical, Legal, Regulatory (MLR) meetings for Vericel's brands sharing the regulatory perspective with the goal of enabling business and mitigating risk. Serve as primary contact and SME with FDA OPDP/APLB and other health authorities. Maintain deep expertise in FDA regulations, guidance documents, and enforcement actions pertaining to advertising and promotion; monitor regulatory developments and communicate changes and implications to internal stakeholders. Ensure the promotional review process is efficient, consistent, and aligned with regulatory expectations, with the goal of supporting business agility while minimizing compliance risk. Develop, implement, and continuously improve processes, SOPs, and best practices for the review and approval of advertising and promotional materials, including integrating new AI technologies. Provide training and education to internal teams on requirements for prescription product promotion. Partner with and advise product development and brand teams on advertising and promotional considerations during product development, launch planning, and lifecycle management. Participate in or lead regulatory project team and labeling meetings, providing strategic input on promotional implications of proposed labeling, new claims, and campaign concepts. Qualifications: Bachelor of Science in a scientific discipline; Master's degree preferred. 10+ years direct Regulatory Affairs experience with at least 5+ years of experience in regulatory review of promotional materials for prescription drug or biologic products. Proven track record in managing promotion review committees (e.g. PRC) or other regulatory governance forums. Deep knowledge of FDA / OPDP / APLB regulations, global promotional guidance and enforcement trends in advertising and promotion. Experience in negotiations and/or formal interactions with regulatory authorities (OPDP/APLB or equivalent) preferred. Demonstrated ability to collaborate and influence cross-functionally (Medical, Legal, Commercial, Quality) and drive alignment under regulatory constraints. Strong team player that has a customer service approach and is solution oriented. Attention to detail, strong written and verbal communication skills and the ability to work individually, within a multidisciplinary team. Experience authoring and implementing SOPs, review processes, training materials for promotional compliance. Proven success in managing large, complex, time-sensitive projects in a regulated environment. Why Vericel? Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care. Career Growth: Be a part of a growing organization with opportunities to expand your impact. Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives. The salary range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $188,000 to $235,000 annually. The actual salary offered will be determined based on factors such as the candidate's qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above. In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited. EEO Statement All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer. Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children's Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here. Key Responsibilities: * Physician Support: Working with other team members to monitor the physicians' clinical, operative, meeting, and personal schedule/calendar. * Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information. * Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination. * Coordination of care: Acting as the face of the practice and managing every step of the patient's care. Communicating the plan of care to the family. * Clinic management: Preparing charts for physician's clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information. * Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient's medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed. Minimum Qualifications Education: * High School Diploma/ GED. Experience: * Dental administrative and/or general medical surgical scheduling experience a plus. * Basic customer service and computer skills. * Strong communication skills. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. Schedule: M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Help Power Our Operations as a Program Support Assistant! Are you highly organized, detail-driven, and passionate about supporting operational excellence? Our team is looking for a Program Support Assistant to provide essential administrative and data-entry support, with a key focus on processing medically complex entries and ensuring the accuracy and integrity of our data. In this role, you will help maintain smooth workflows across the Operations department and collaborate with team members to keep critical processes running efficiently. What You'll Do Enter accurate and timely data into internal systems and client platforms, including medically complex cases. Verify and update member information to ensure compliance with operational standards. Support the Operations team with case manager referrals, documentation, reporting, and follow-up activities. Collaborate with team members to resolve discrepancies and uphold data accuracy. Assist with operational initiatives and special projects as directed by the Operations Manager. Respond to internal inquiries and provide day-to-day administrative support to maintain efficient operations. Perform other duties as assigned to support department needs. What You Bring Bachelor's Degree or equivalent experience (required). 2-3 years of administrative experience in a professional business setting; experience in communications, marketing, or customer service is a plus. Proficiency with MS Office applications (Excel required). Experience with Adobe InDesign (required). Experience with Salesforce or other CRM platforms (preferred). Strong time-management skills with the ability to juggle multiple priorities. Excellent organizational skills and high attention to detail. Outstanding written and verbal communication skills. Technically proficient, analytical, and able to learn new tools quickly. A proactive, self-starting work ethic with the ability to solve problems independently after initial training. A positive, patient attitude and the flexibility to adapt in a fast-paced, evolving environment. Ability to partner effectively with team members and manage multiple projects and deadlines. Why Join Us Make a Difference: Help improve access to vital benefits and services for low-income and disabled individuals. Collaborative Environment: Join a supportive, mission-driven team that values your ideas. Professional Growth: Opportunities for learning and advancement. Competitive Compensation: Salary and benefits that reflect your expertise. Flexibility: Work remotely or in a hybrid model that fits your life. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $40,000-$47,000 annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Hiring Range: $175.48/hr - $209.13/hr Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. UMass Memorial Medical Group is seeking additional Per Diem ED Radiologists to either work onsite or remotely read. We are seeking additional per diem radiologists for all shift types (7a-3p, 3p-11p, 11p-7a). About our Department: Our department is comprised of ~80 Radiologists, 20 residents, 9 fellows and 15 PhDs. In our ED group we have a team of 15. Our health system covers over one million lives and is a Level 1 Trauma Center with 95,000 ED visits per year. Our department has over $6M/year in research funding. Academic pursuits are encouraged and supported both in the realms of research and education. Our department has state of the art imaging equipment, AGFA PACS system, EPIC EMR, Tera-Recon image processing software, Powerscribe 360 and is running several AI algorithms. Radiologist Requirements: ED Radiologists work at the University campus with one resident and/or one Emergency Radiology fellow, and remotely cover several other hospitals. Additional opportunities for internal moonlighting within the department are available if desired. We offer three shift types to include 7am-3pm, 3pm-11pm and 11pm-7am. We can offer hybrid schedules to include remote reading days but an onsite presence is required. You must be comfortable interpreting the following modalities: CT, MRI, ultrasound, and Basic nuclear medicine. Fellowship training in Emergency Radiology is desired but not required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

GEMCORE's continued success has earned us national recognition with Inc. Magazine's list of America's Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace six years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture! Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE , is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Documentation Specialist to join our high energy team. The Documentation Specialist's primary role is to obtain documentation directly from physician offices for the purpose of qualifying a customer for prescribed supplies and maintaining compliance with Medicare, Medicaid, and commercial insurances. This is a full-time, non-exempt, entry level position. Once training is complete, this position will be part of a hybrid remote work schedule. The office is located in North Attleboro, MA. Schedule is 8:15am - 5:00pm, Monday through Friday. Employer paid vacation. Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan. Ongoing training and development. Key Responsibilities Documents to include, but not limited to, medical documentation i.e. certificates of medical necessity, pharmacy prescriptions and lab work. Develop and maintain positive relationships with medical offices. Communicate with customer on issues relating to documentation and missing information. Data entry of updated customer account information for claim processing. Be knowledgeable of healthcare products, Medicare requirements, and various types of insurance coverage to determine customer eligibility. Outbound calls to physician offices to obtain all documentation and required forms. Faxing of forms or documents for completion by prescribing doctors. Job requirements Key requirements: Self-starter with the ability to work independently to achieve desired results. Clinical background helpful but not necessary. Efficient in Microsoft Outlook and Excel. Good organizational skills and multitasking ability Excellent telephone skills required. Word processing ability at minimum of 30 WPM. Good cognitive reasoning ability. Detailed and thorough work orientation. Minimum 1-2 years experience in a consumer service organization or healthcare environment. High School Diploma or GED Equivalent About Edwards Health Care Services, Inc. Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit *************** About GEMCORE GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit ********************** To learn more about this position and to view other openings, visit our career site: ************************************** All done! Your application has been successfully submitted! Other jobs

Job Title: Director of Revenue Business Unit: Administration Department: Fiscal Reports to: Chief Financial Officer with ancillary report responsibility to Chief Executive Officer FLSA: Exempt Classification: Full-Time (35 Hours) Grade: 16 Salary Range: $90,000 - $105,000 (Commensurate with experience) Offering a Sign-On Bonus: $1,000 SUMMARY OVERVIEW The Director of Revenue specializing in medical billing plays a crucial role in maximizing and safeguarding the financial health of Boston Senior Home Care. This individual is responsible for overseeing all aspects of medical billing operations, ensuring accurate, timely reimbursement of services, compliance with policies and regulations, and the maintenance of transparent financial processes. The Director of Revenue acts as a bridge between clinical/operational teams, administrative departments, external payers, and regulatory bodies, striving to optimize revenue cycle management while upholding the organization's mission-driven values. ESSENTIAL FUNCTIONS Duties 1-13 are designated as ADA essential functions and must be performed in this job. All other job duties are secondary functions. Revenue Cycle Oversight: Manage the end-to-end revenue cycle, including patient registration, charge capture, coding, claim submission, payment posting, denial management, and account reconciliation. Medical Billing Management: Supervise the preparation and submission of medical claims to private insurers, government payers (Medicare/Medicaid), and other sources. Compliance: Ensure adherence to federal, state, and local regulations, including HIPAA, Medicare/Medicaid guidelines, and nonprofit standards. Maintain up-to-date knowledge of billing requirements and industry changes. Team Leadership: Direct, train, and support medical billing specialists and revenue cycle staff. Promote a collaborative, mission-focused work environment. Process Improvement: Analyze billing procedures to identify inefficiencies and opportunities for improvement. Implement best practices to enhance accuracy, reduce denials, and accelerate payment cycles. Financial Analysis & Reporting: Work with data analyst to provide financial reports related to billing, collections, accounts receivable, and payer mix. Present findings to directors and senior management. Denial Management: Investigate and resolve denied or rejected claims, communicating with payers to appeal decisions and secure reimbursement. Grant and Contract Revenue: Oversee billing and revenue processes associated with grants and government contracts. Payer Relations: Build and maintain effective relationships with insurance representatives, government agencies, and third-party payers to facilitate timely payments and resolve billing issues. Patient Financial Services: Ensure that consumer billing is clear, accurate, and compassionate, supporting equitable access to care regardless of financial situation. Technology Utilization: Use billing software, electronic health records (EHR), and other digital tools to streamline operations, ensure data integrity, and monitor performance metrics. Audit Preparation: Prepare for internal and external audits by maintaining thorough documentation and records. Stakeholder Communication: Serve as a resource to clinical operations and executive staff regarding billing questions, procedures, and revenue policies. COMPETENCIES Mission Alignment: Deep commitment to the values and mission of nonprofit healthcare, with a focus on serving vulnerable populations. Ethics and Integrity: High level of professionalism, confidentiality, and ethical conduct in handling sensitive financial and patient information. Adaptability: Ability to thrive in a dynamic environment and respond effectively to changes in regulations, payer requirements, or organizational priorities. Customer Service: Compassionate approach to patient financial services, ensuring respectful, clear communication and support. Collaboration: Proven ability to work cross-functionally with clinical, financial, and administrative teams. PERFORMANCE METRICS Accounts Receivable Days: Monitor and reduce the average time to collect payments. Denial Rate: Track and decrease the percentage of claims denied by payers. Collections Efficiency: Increase the rate at which billed amounts are collected. Compliance Record: Maintain a clean audit trail and adherence to all regulatory requirements SUPERVISORY RESPONSIBILITY This position will supervise and train medical billing and revenue cycle staff. WORK ENVIRONMENT Office hybrid model, offering three days a week to work from home. Will require attendance at identified onsite meetings. Schedule: Full-time, Monday through Friday, with occasional evenings or weekends for deadlines or audits. Physical Requirements: Ability to sit for extended periods, use computer equipment, and handle paperwork. Reasonable accommodation available. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to carry 10 to 15 lbs. The employee is regularly required to talk and hear The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position, Monday-Friday, 9 a.m. - 5 p.m. HYBRID - 2 days per week on-site, 3 days remote per week REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Education: Bachelor's degree in finance, accounting, healthcare administration, business, or a related field. Advanced degree or relevant certifications (e.g., Certified Revenue Cycle Representative, Certified Medical Reimbursement Specialist) preferred. Experience: Minimum of 5-7 years of progressively responsible experience in medical billing, healthcare revenue cycle management, or related financial roles within a nonprofit or healthcare setting. Knowledge: Familiarity with nonprofit financial practices, medical coding, reimbursement methodologies, payer contract terms, and compliance standards. Skills: Strong analytical skills, attention to detail, proficiency with billing software and EHRs, and advanced knowledge of Microsoft Excel and reporting tools. Leadership: Demonstrated ability to lead, mentor, and develop a diverse team in a mission-driven environment. Communication: Excellent written and verbal communication skills with the ability to explain complex billing concepts to both technical and non-technical audiences. Problem-Solving: Resourceful and proactive in identifying issues, developing solutions, and driving process improvements. ADDITIONAL ELIGIBILITY QUALIFICATIONS Sensitivity to older adult, disability and diversity issues Commitment to maintaining members at home with dignity WORK AUTHORIZATION/SECURITY CLEARANCE Must be able to work in the United States AAP/EEO STATEMENT Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled - Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role. Job Posted by ApplicantPro

The role of the EHR Product Demonstration Specialist is to provide dynamic presentations of MEDITECH solutions to prospective and existing customers. The ideal candidate must have superior presentation skills in order to appropriately articulate and highlight the sophistication of MEDITECH's solutions. As a member of our Sales and Marketing team, your job would involve: * Providing dynamic presentations and demonstrations of MEDITECH healthcare solutions to customers and prospects * Providing a strong narrative in presentations of contemporary healthcare industry initiatives and how MEDITECH solutions address those needs * Reviewing and responding to "Requests for Proposal" (RFPs), along with our sales team * Participating in Development and product management meetings as required to offer front line, field-level perspectives, and input * Requiring an average travel commitment of 50-60 percent anywhere within the United States and Internationally * Representing MEDITECH at industry trade shows Requirements * Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience * Exceptional presentation skills * Exceptional communication skills - written and verbal * High comfort level presenting to and interacting with all levels of management, including C-Suite * Ability to diagnose and remedy common technical issues * Hospital experience (particularly in a clinical area such as Nursing, Pharmacy, Radiology, Lab, etc.) preferred, but not required * 3-5 years of experience in Enterprise Health Record industry knowledge and experience preferred, but not required * Previous sales or software experience desired * Passion for healthcare and technology * Strong capacity to actively listen and qualify questions * High degree of professionalism * Knowledge of hospital and healthcare operational processes and requirements to be applied in product presentations * Ability to work and travel independently and as part of a team * Proven ability to set goals and meet deadlines * Exceptional self-management and organizational skills * Ability to work efficiently under pressure * Ability to successfully execute remote presentations * Ability to create, build and deliver customized presentation content * You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption. Hiring salary range: $58,800- $90,000 per year. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Conducts and oversees treatment record and case management record reviews. Trends and analyzes findings for internal and external reporting. * Reviews charts and analyzes clinical record documentation. * Conducts ongoing activities which monitor established quality of care standards in the participating provider network and for other clinical staff. * Collects, analyzes and prepares clinical record information for projects related to assessing the efficiency, effectiveness and quality of the delivery of managed care services. * Prepares monthly performance reports. * Assists in the planning and implementation of activities to improve delivery of services and quality of care including the development and coordination of in-service education programs for providers and other clinical staff. * Provides training, interpretation and support for QI Clinical Reviewer staff. * Audits and validates internal audit results and/or corrective action plans. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities RN/BSN or clinical credentials in a behavioral health field. If not an RN, must hold Masters or Doctoral Degree and be a licensed behavioral health professional. Good organization, time management and verbal and written communication skills. Knowledge of utilization management procedures, Medicaid benefits, community resources and providers. knowledge and experience in diverse patient care settings including inpatient care. Ability to function independently and as a team member. Knowledge of ICD and DSM IV coding or most current edition. Ability to analyze specific utilization problems and creatively plan and implement solutions. Ability to use computer systems. 7 or more years of experience post degree in a clinical, psychiatric and/or substance abuse health care setting. Also requires minimum of 4 years of experience conducting utilization management according to medical necessity criteria. General Job Information Title Clinical Reviewer III, Licensed/Remote (Louisiana) Grade 26 Work Experience - Required Clinical, Utilization Management Work Experience - Preferred Education - Required Bachelor's - Nursing, Master's - Social Work Education - Preferred License and Certifications - Required LCSW - Licensed Clinical Social Worker - Care MgmtCare Mgmt, LISW - Licensed Independent Social Worker - Care MgmtCare Mgmt, LMFT - Licensed Marital and Family Therapist - Care MgmtCare Mgmt, LMSW - Licensed Master Social Worker - Care MgmtCare Mgmt, LPCC - Licensed Professional Clinical Counselor - Care MgmtCare Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care MgmtCare Mgmt License and Certifications - Preferred Salary Range Salary Minimum: $70,715 Salary Maximum: $113,145 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

The SAP Configuration Business Analyst role is a critical member of the Quality organization and reports to the Director, Quality System team. Working in a dynamic, collaborative team environment, the successful candidate will support the ongoing operations of quality processes automated with SAP S/4 HANA for Insulet's ERP system. SAP quality processes include Plant Maintenance preventative and calibration, Quality operations, Insulet Global Master data governance processes. The role needs a critical thinker who can multitask in support of several parallel quality SAP process efforts. The BA will focus on projects and processes related to global quality. The ideal candidate will have a demonstrated ability to comprehend business processes and context, while also having technical skills to design and configure appropriate business solutions. Responsibilities: · Perform complex business and systems analysis work; conduct requirements gathering/analysis via information gathering sessions with business users and technical staff. Develop supporting process flows. · Conduct analysis of existing business processes; recommend process improvements. · Build and implement SAP master data records related to approved ECO's from PLM system (Arena). · Responsible for providing data expertise and consulting related to aligning and extracting Insulet data for Quality processes. · Support training materials and conduct training sessions with business users to improve efficient use of S4-HANA related to quality processes. · Create and manage workflows in SAP S/4 HANA as they pertain to business process. · Assist in the evaluation of third-party tools for feasibility and impact to the business. · Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams. · Create or update SOP documentation based on business requirements. · Communicate effectively with business users on the status of enhancements and projects. · Perform other duties as required. Minimum Qualifications: · Bachelor's Degree and/or equivalent combination of education and experience. · At least 5 years of experience working with SAP in a BA / Functional role Preferred Qualifications: · Experience with S/4 HANA a plus · Ideal candidate will have knowledge of least the following systems and/or processes: − SAP Master Data views − Incoming inspection planning, equipment, execution, and reporting for raw materials and finished goods. − Compliance documentation − Plant Maintenance preventative and calibration activities. · Experience supporting or working with Quality, Regulatory, organizations, preferably in the, medical device, or any other regulatory controlled industry. · SAP S/4 HANA certifications preferred. · Proven knowledge of the software and systems life cycle. · Knowledge of Data Warehousing, Reporting, and Statistical Analysis is a PLUS Skills/Competencies: · Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously. · Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines. · Excellent communication, influencing and negotiating skills are critical. · Ability to analyze business processes, design process improvements, and train business users on the new processes. · Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations. · Positive, results driven, rational, logical, team player. · Ability to rapidly learn and take advantage of new concepts, business models, and technologies. · Ability to work independently & on multiple projects against deadlines. NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid Additional Information: The US base salary range for this full-time position is $101,475.00 - $152,212.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Since its inception over a decade ago, CRISPR Therapeutics has transformed from a research-stage company advancing programs in the field of gene editing, to a company with a diverse portfolio of product candidates across a broad range of disease areas including hemoglobinopathies, oncology, regenerative medicine, cardiovascular and rare diseases. The Nobel Prize-winning CRISPR science has revolutionized biomedical research and represents a powerful, clinically validated approach with the potential to create a new class of potentially transformative medicines. To accelerate and expand its efforts, CRISPR Therapeutics has established strategic partnerships with leading companies including Vertex Pharmaceuticals. CRISPR Therapeutics AG is headquartered in Zug, Switzerland, with its wholly-owned U.S. subsidiary, CRISPR Therapeutics, Inc., and R&D operations based in Boston, Massachusetts and San Francisco, California, and business offices in London, United Kingdom. Position Summary This position will be responsible for building, managing, and administering CRISPR's Quality Management System, specifically the Deviation, Change Control and CAPA processes. The candidate will administer Kivo QMS and will ensure compliance with established procedures. Enhancement of existing procedures, and creation of new best practices will be a critical component of this role. Responsibilities * Lead the QMS Program, specifically the deviation, CAPA, & change control programs * Develop, improve, and administer the QMS Program * Act as Kivo QMS business administrator * Provide subject matter expertise to improve the QMS * Develop and improve Quality department procedures * Train new users on Kivo QMS * Ensure compliance with approved CRISPR procedures as they relate to the creation and approval of QMS records * Coordinate periodic review of QMS records * Generate metrics to ensure on-time record closure and identify corrective actions * Develop and present QMS metrics to management * Create best practices for authoring technical investigations, root cause analysis tools, and corrective and preventive actions * Meet with QMS record owners and participants to ensure proper system usage * Support internal and external audits related to the QMS * Enhance the Quality Culture by being a proactive and professional resource for the business. Minimum Qualifications * Minimum of 10+ years' experience in related Biopharmaceutical QMS roles * Experience in Biopharmaceutical QA and/or Quality System improvement roles is preferred * BA or BS is preferred though long-time experience in QA may be acceptable * Strong organizational skills and attention to detail * Strong interpersonal skills * Computer skills and previous experience with eQMS * Ability to provide subject matter expertise regarding QMS implementation and administration * Systems Administration experience Preferred Qualifications * MS or advanced degree * Experience with Gene Therapy / Cell Therapy products * Previous experience with Kivo QMS * Computer System validation experience * Entrepreneurial and results driven * Project Management experience * MS Office proficiency Competencies * Collaborative - Openness, One Team * Undaunted - Fearless, Can-do attitude * Results Orientation - Delivering progress toward our mission. Sense of urgency in solving problems. * Entrepreneurial Spirit - Proactive. Ownership mindset CRISPR Therapeutics believes in fostering a dynamic workplace that balances remote work flexibility with the benefits of in-person interactions. Our employees work at least three days on-site, creating a collaborative work environment, where we cultivate mentorship opportunities, increase cross-functional communication and offer opportunities for our employees to connect. Certain lab based and manufacturing positions are located fully on-site. Senior Manager: Base pay range of $140,000 to $160,000+ bonus, equity and benefits The range provided is CRISPR Therapeutics' reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as experience, training, skills, and abilities. CRISPR Therapeutics, Inc. is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. To view our Privacy Statement, please click the following link: ***********************************************

The Cash Posting & Credits Supervisor oversees daily payment posting, credit balance resolution processes, and departmental staff. This role ensures that all payments are accurately posted and that all credit balances and overpayments are resolved promptly. The role demands a comprehensive understanding of medical cash reconciliation, refunds, and credit balance resolution processes, along with strong leadership skills to develop and guide the team. The role requires the ability to visualize and assist with implementation of strategic initiatives to optimize both the cash posting and credit resolution processes. Key Responsibilities: * Supervise the daily operations of the cash posting and credit balance teams, ensuring accurate and timely posting and reconciliation of all incoming payments, while maintaining credit balances in compliance with payer and regulatory guidelines, and Boston Children's Hospital policies. * Supervise the processing of payment batches, including denials, contractual adjustments, and guarantor payments, to ensure all payments batches are balanced and closed timely. * Oversee the analysis of Explanation of Benefits (EOB) information, including the review of co-pays, deductibles, co-insurance, contractual adjustments, denials, and other details, to ensure the accuracy of patient balances. * Lead the team in resolving any cash balance or posting errors and ensure proper documentation of these resolutions or related issues to safeguard the organization in the event of an audit. * Analyze and evaluate key performance indicators related to cash posting timeliness, accuracy, and backlogs, and train the cash posting team accordingly. * Prepare and evaluate reports on cash performance, offering data-driven insights into trends, gaps, and potential areas for improvement and addressing escalated posting issues. * Review all refund and retraction requests and approve those within the position's scope of authority. Minimum Qualifications Education: * High School Diploma/GED is required * Bachelor's degree is preferred * Epic Payment posting certifications is preferred Experience: * 3 years of experience in revenue management, particularly in the functional areas of cash posting, cash reconciliation and credit balance resolution is required #LI-POST #LI-Hybrid The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The **Translational Research Project Manager I (TRPM I)** oversees the daily coordination and management of translational and biobanking Breast Oncology research projects, which involves collecting various biological samples and clinical data. This role supports grant applications, progress reports, project initiation, regulatory compliance, and patient identification for research projects. The TRPM I bridges clinical and laboratory research by supporting both types of investigators. Additionally, the TRPM I indirectly supervises research coordinators and independently manages a portfolio of projects for each investigator. The specific tasks and responsibilities of the TRPM I vary based on departmental and investigator needs. **This position's work location is** **onsite at our main campus in the Longwood Medical Area** **with** **up to one day per week remote** **.** **T** **he selected candidate may only work remotely from a New England** **state (ME, VT, NH, MA, CT, RI).** Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Independent Project Management: Operate independently under the guidance of a senior manager, ensuring effective oversight and management of assigned projects. This involves coordinating various aspects of the project lifecycle, from initiation to completion, to meet research objectives. + Grant Support: Assist the Principal Investigator (PI) with grant applications and progress reports, playing a crucial role in securing funding for research initiatives. This includes gathering necessary data, preparing documentation, and ensuring timely submission to funding bodies. + Regulatory Compliance: Support the PI in meeting regulatory requirements, including protocol submissions, amendments, and deviation filings. This ensures that all research activities complies with legal and ethical standards, safeguarding the integrity of the projects. + Collaborative Meetings: Lead and participate in meetings with internal and external collaborators, fostering communication and collaboration among research teams. These meetings are essential for aligning project goals, sharing updates, and addressing any challenges that arise. + Staff Supervision Assistance: Assist Clinical Research Managers or Senior Translational Project Managers in supervising staff involved in project areas. This includes providing guidance, monitoring performance, and ensuring that team members adhere to project timelines and objectives. + Project Coordination: Responsible for the day-to-day coordination of research projects, ensuring that all tasks are executed efficiently and effectively. This involves managing schedules, resources, and communications to keep projects on track. + Bachelor's degree in a field relevant to Biology, biomedical sciences, public health, or a related discipline. **REQUIRED EXPERIENCE:** + Three (3) years of experience in clinical research or project management, preference for experience in translational research projects. + Experience with basic project management tasks, such as coordinating meetings and maintaining documentation. **PREFERRED EXPERIENCE:** + Experience in an academic institution with a proven track record of success in the clinical research field is preferred. + Experience in knowledge of regulatory affairs, research ethics, and Responsible Conduct of Research (RCR) is preferred. + Experience with basic grant writing and regulatory documentation is beneficial. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Basic understanding of translational research principles and biobanking processes. + Basic knowledge of regulatory affairs, research ethics, and responsible conduct of research + Familiarity with grant application procedures and regulatory compliance requirements. + Basic understanding of data collection and management practices in research settings. + Awareness of ethical considerations in clinical research and patient data handling. + Strong organizational skills for managing day-to-day project tasks. + Effective communication skills for interacting with research teams and stakeholders. + Competency in using project management software and tools. + Ability to draft clear and concise reports and documentation. + Ability to work independently under general supervision. + Capability to assist with basic grant and regulatory documentation. + Ability to identify and resolve minor issues in project execution. + Capability to support the integration of clinical and laboratory research efforts. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). Salary Range:$79,400-$91,900 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Scheduled Hours: Shift: Hours: 0 Cost Center: This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. This position engages in a program of field training to observe and provide therapeutic interventions in a variety of placement settings. Observes, learns, and uses basic skills for behavioral health interventions consistent with the requirements of their academic institution.About Internships at Community Healthlink 1. CHL interns are those looking for their first field placement 2. Interns at CHL work in supportive roles, closely with supervisors. 3. They assist with comprehensive assessment activities, collaborate on treatment plans, provide brief therapeutic 1:1 interventions, milieu management, case management to support aftercare referrals and discharge planning, as well as crisis intervention and de-escalation. 4. Generally, these interns are placed within programs that have a therapeutic milieu, and interns are not completing directly billable activities. Hiring Range: $15.00 - $15.50 Please note that the final offer may vary within this range based on the candidate's experience, skills, qualifications and internal equity considerations. I. Major Responsibilities: 1. Provides clinical support as defined by the level of care and service needs of the population served. Specific treatment expectations are defined by licensing and accreditation standards for each level of care and internship expectations as agreed upon between the student, school, and program. 2. Assists with comprehensive assessments consistent with needs of the population served. 3. Collaborates on the development of treatment plans consistent with regulations as required by the funder/licensor. Participates in treatment planning conferences. 4. Provides case management through brief therapeutic 1:1 interventions to coordinate aftercare referrals and discharge planning consistent with regulations and the level of care. Consults and collaborates with collateral contacts and providers as appropriate for the level of care. 5. Coordinates and facilitates individual or group interventions to address the clinical needs of the needs of the population served. II. Position Qualifications: License/Certification/Education: Required: 1. Undergraduate student must be in a Bachelor's degree program in social work, counseling, public health, or related field. Or may be a practicum student in a Masters or Doctoral degree level program in Mental Health Counseling, Social Work, Marriage and Family Therapy, Clinical Psychology, or related program. 2. Some positions require a current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes. 3. For MCI programs, a current valid US-issued driver's license and reliable transportation for work related purposes. Experience/Skills: Required: 1. Strong communication and organizational skills. 2. Detail oriented. 3. Willingness to learn. 4. Able to effectively work alone, and as part of a team. III. Physical Demands and Environmental Conditions: 1. Work is considered medium. May have to lift up to 10 lbs. frequently and up to 50 lbs. occasionally. 2. Work occurs in an indoor, patient-focused environment. ADDENDUM CCBHC-IA Intern Job Summary: Assists the CCBHC IA team in improving access to evidence-based services for behavioral health clients from diverse communities. Major Responsibilities: 1. Assists in tracking grant goals. 2. Gathers information from clients and data entry per grant requirements. 3. Contributes to infrastructure development to support sustainability. 4. Participates in training opportunities. 5. Participates on a CHL committee. 6. Identifies and carries out a special project. 7. Performs other related duties. License/Certification/Education: Required: 1. Undergraduate student must be in their 3rd or 4th year of completing a bachelor's degree in social work, counseling, public health, or related field. Experience/Skills: Required: 1. Interest in health equity and serving marginalized communities. 2. Strong communication and organizational skills. 3. Detail oriented. 4. Willingness to learn. 5. Able to effectively work alone, and as part of a team. 6. Available during business hours (9 a.m. to 5 p.m.)- number of hours per week are negotiable. 7. We will be working in a hybrid model with some time onsite and remote work from home. 8. Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. III. Physical Demands and Environmental Conditions: 1. Must be able to remain seated for extended periods of time. 2. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms). 3. Must be able to work on a computer 80% of the shift. 4. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

**This position's work location is remote, with occasional time onsite as needed. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).** The Program Manager I for the Office of Grants & Contracts (G&C) coordinates and monitors interconnected projects in a busy, high-volume, deadline-driven environment, supporting the office's goals and DFCI's mission. Serving as the operational hub and key partner to the Director, the role aligns deliverables and timelines across initiatives, enhances communication and transparency with G&C leadership, and broadcasts decisions and updates to the research community. The Program Manager leads continuous quality improvement and develops evaluation methods to assess program strengths and identify opportunities for improvement. This role oversees end-to-end implementation of services and projects, including documenting policies and procedures, configuring systems, training staff, and ensuring cross-initiative alignment. Core responsibilities include triaging the central G&C inbox; managing systems access and affiliations (G&C shared folders, eRA Commons, eBRAP); maintaining and improving the G&C website; coordinating internal submissions for federal limited applications; producing reports and leading InfoEd quality control; contributing to SOPs; overseeing onboarding and terminations; facilitating staff meetings; and providing administrative support to the Director. In all activities, the Program Manager manages sensitive communications and confidential information with discretion, professionalism, and sound judgment while meeting time-critical deadlines and escalating issues appropriately. **Please submit a cover letter with your application.** Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Scope and Complexity: Manage programs with clearly defined objectives and limited scope, focusing on supporting departmental goals. + Decision Making: Make informed decisions about resource allocation and project timelines, with some autonomy in resolving operational challenges. + Stakeholder Interaction: Engage with internal team members and immediate stakeholders to ensure program activities are aligned and communicated effectively. + Program Management: Plan and manage recurring tasks, activities, and/or projects, ensuring they align with program goals and departmental strategies. + Quality Assurance: Track program progress, ensuring that outputs are accurate and meet established performance metrics. + Documentation: Maintain accurate program documentation and ensure compliance with institutional policies and procedures. + Communication: Facilitate communication among teams, ensuring all members are informed of updates and changes. + Bachelor's degree in business administration, management, healthcare, or a related field required. + Three (3) years of experience in program coordination, program administration or comparable roles, OR one (1) year of program management experience. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Solid understanding of program management principles and practices. + Strong organizational and time management skills. + Effective communication and interpersonal skills. + Ability to work collaboratively in a team environment. + Proficiency in using project management tools and software. + Ability to manage multiple projects and priorities simultaneously. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $81,070-$94,070 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

DEPARTMENT: Community Services: Money Matters Tax Program Scheduler POSITION CLASSIFICATION: Non-exempt: Temporary, (Mid November - Mid April) position, 20-30 hours/week (hours vary in Nov, Dec & April) SUPERVISOR: Money Matters Coordinator POSITION SUMMARY: Community Action's Tax Scheduler will be responsible for answering the phone for Community Action Pioneer Valley's Free Tax Assistance Program (VITA), conducting phone eligibility screening and scheduling virtual and in-person tax preparation appointments. Call volume is high and the Scheduler will screen approximately 900 households during the tax season. Responsibilities also include recording call data into Excel and agency databases, utilizing Outlook Calendar and AppToto appointment software, preparing mailings, helping to follow-up with taxpayers, data entry and other duties as assigned by the Program Coordinator. Training in VITA advanced tax preparation will be provided with a requirement to become certified within the first 30 days. Evening and weekend hours may be required during tax season. ESSENTIAL RESPONSIBILITIES Answer and respond to a high volume of phone and electronic messages efficiently and promptly. Manage all aspects of scheduling for the tax program including initial contact, screening for eligibility, appointment reminders, cancellations and ensuring the maximum number of participants are scheduled and prepared for their appointment. Assist with maintaining VITA-specific customer relationship software used for virtual tax clinics. Assist Tax Team in various activities to prepare for the tax season including mailings, preparing materials for volunteers and other duties. Maintain taxpayer files and enter data into Excel and agency database for reporting purposes. Ensure required data entry and reporting is completed in an accurate and timely manner in accordance with program guidelines. Maintain high level of customer service following Community Action's established Customer Service Standards and all applicable guidelines set forth by the program. Remote work from home will be assigned and determined by the Money Matters Coordinator; when schedule requires remote work, expected to be available for meetings, calls, responding to emails, and conducting regular duties during standard service/agency hours. Required to work in the evening and weekends occasionally Comply with agency and funders' paperwork requirements and procedures. Attend all required staff meetings, supervision, training and contractual meetings. Attend mandatory agency trainings and other relevant trainings. Participate in professional development activities and team meetings. Maintain strictest confidentiality. Perform related work as required. This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. AA/EOE/ADA Requirements ESSENTIAL QUALIFICATIONS High School Diploma or Equivalency 3 years' experience in office-related and customer service functions. Ability to complete online training and IRS certification in advanced tax preparation. Familiarity with taxes preferred. Additional appropriate education may be substituted for experience or additional directly related experience may be substituted for education Bilingual/bicultural (Spanish/English) preferred SKILLS REQUIRED Proficient computer skills, including using a mouse, email, Microsoft office products (Word, Excel) Demonstrated proficiency with Excel and on-line calendar software (Outlook) Strong people skills including outreach, customer service, and maintaining positive relationships both in person and over the phone. Ability to explain and interpret basic tax law to volunteers and taxpayers. (Training and resources provided). Excellent attention to detail and ability to follow through a multi-step process with consistency and accuracy. Excellent organizational skills to handle multiple tasks in a fast-paced environment. Ability to work independently and as an effective team member. Dependability and flexibility. Ability to maintain confidentiality of customer information. Understanding of data capture and tracking methods. Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working in a fast-paced environment. Requires sitting for long periods of time. Working in an office environment. Some bending and stretching required. Extensive use of telephone required. Some lifting required 20-40 lbs. Manual dexterity required for use of calculator and computer keyboard. Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action's non-owned and hired vehicle policy.