Publicist
New York, NY job
Job Description
The Publicist plays an essential role in the Museum's Communications Department, taking primary responsibility for cultivating substantive press coverage and implementing strategic public relations plans for the Whitney's exhibitions, public and educational programs, and institutional initiatives. Additional responsibilities include drafting press materials; oversight of the Museum's media contact database; producing press coverage reports; and overseeing film, television, and photography shoots in the Museum.
The Communications Department designs and implements the Museum's external communications strategy to advance a positive, compelling, and nuanced story of the Museum's mission and core activities globally. Through proactive engagement with print, digital, and broadcast media, it builds greater institutional awareness externally and drives audience attendance. The department also fosters a broader understanding of and advocates for the value of communications within the Museum.
Responsibilities:
Plan, create, and implement results-oriented press campaigns for assigned exhibitions, initiatives, and special events, in collaboration with internal and external Communications teams.
Write press materials, including press releases, media alerts, fact sheets, and FAQs.
Proactively meet with curatorial, education, marketing, content, and other colleagues to obtain the information and assets to create communication plans and maintain up-to-date resources for media.
Help maintain/cultivate relationships with media and influencers; create targeted press lists and research new media contacts using Meltwater and other tools.
Track and analyze coverage results; generate exhibition and project-specific reports.
Respond to and track requests for interviews, information, images, and other digital assets; serve as go to person for media inquiries, report back on new opportunities and results on a frequent basis.
Evaluate requests for photo and film shoots at the Museum for appropriateness; manage scheduled shoots, including coordination with internal stakeholders, contracts, scheduling, and onsite logistics.
Lead publicity campaigns for education programs, including family, K12, teen, access and community programs.
Assist with press events as assigned, including press previews and special events.
Requirements:
BS/BA college degree
3 to 5+ years of relevant experience in public relations/communications setting
Excellent writing, editing, and research skills
Strategic proficiency that leads to consistent, high value media placements
Strong record of working with journalists
History of successful, high value story placements across print, broadcast, and online media outlets
Ability to write clear and compelling pitch letters and press releases, cultivate strong relationships with journalists in local, national, international, and trade publications, as well as influential bloggers
Knowledge of reporters, bloggers, influencers who are relevant to the Museum, where they are, what they are currently covering and will be writing about in the long term
Expertise with Microsoft Word, Outlook, PowerPoint, and Excel
Familiarity with Adobe Photoshop, Mailchimp, Raiser's Edge, and media monitoring software such as Meltwater or Cision
Experience working with reporters and bloggers who cover NY metro news and culture
Experience with media database management/story placement monitoring and working with integrated online and social media campaigns
Compensation & Benefits:
Salary rate of $75,000 per annum
Medical, Dental, Vision, 403(B) elections
Generous PTO benefits
Commuter benefits - parking and mass transit
Admission to world-renowned museums across the city and nationally
Pet insurance and discounted membership for Citibike
This role will be covered under UAW Local 2110
If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates. Whether you're new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.
About the Whitney:
The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney's mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.
EEO Statement:
The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, pregnancy, partnership status, caregiver status, veteran status, gender (including gender identity), sexual orientation, genetic information, predisposition, or carrier status, arrest or conviction record to the extent required by applicable law, credit history, domestic violence, sexual violence, or stalking victim status, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels.
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Administrative Assistant, Vice President of Branch Programs and Services
New York, NY job
Job DescriptionDescriptionOverview The Administrative Assistant will provide administrative support to the Vice President of Branch Programs and Services. The incumbent will be responsible for calendar management, including scheduling meetings in collaboration with other Administrative Assistants and Coordinators across the library. Also, the incumbent will work very closely with the Vice President as well as the Directors and Associate Directors on special projects and other ad hoc projects.
Some expectations for this role are that within
1 month, this person will:
Meet and greet to build relationships with members of the Branch Programs and Services Department as well as other Administrative Assistants and Coordinators across the Library
Begin training to use G-suite office: Gmail, Google Docs, Calendar, Spreadsheet, Forms, Presentation, and Workday.
Attend monthly meetings to get acclimated with the directors and staff members of the department.
3 months, this person will:
Built and worked in partnership with other administrative assistants and coordinators across the library
Trained in and familiar with using database or project management software used at the library
Meet with the staff members at the President's Office and other departments across the library.
6 months and beyond, this person will:
Have completed training in the following areas: utilizing the calendar management in the office suites as well as composing documents
Trained in managing purchasing and reimbursement transactions, generating expense reports, and other financial transactions
Acclimated and familiar with the Lair and understand the nature of the department including the mission and purpose.
Understanding the Administrative Assistant role, including the duties and responsibilities.
Responsibilities
Reporting to the Vice President of Branch Programs and Services, the Administrative Assistant will serve as the first point of contact for the VP's office and the entire office suite. Also, the Administrative Assistant will perform a wide range of administrative duties, including maintaining busy calendars, scheduling meetings, financial transactions, phone coverage, ensuring VP arrive to meetings on time, anticipating necessary background material, directions, and other items required for each activity on the schedule, make travel arrangements, and other perform related tasks:
Here are the duties and responsibilities, not limited to
Produce letters, memoranda, presentations, reports, etc. as necessary; proofread documents for appropriate grammar, punctuation, and spelling
Draft and distribute general e-mails to mass groups regarding departmental updates, guidelines and other pertinent information
Coordinate the collection, compilation and distribution of various reports, forms and other documents
Develop and maintain a robust user-friendly paperless filing system
Serve as the recording secretary at various meetings
Execute special ad hoc projects as needed
Communicate and correspond clearly and efficiently with internal and external colleagues
Assist in monitoring department budgets and expenses
Manage purchasing, reimbursement, expense reports and other financial transactions for the VP's office
Provide logistical and other support for department events
Required Education, Experience & SkillsRequired Education & Certifications
Bachelors degree and successfully demonstrated administrative experience; or an equivalent combination of education and experience
Required Experience
Minimum of 2 years experience working as an administrative assistant or related position (preferably in a public library, cultural organization, or non profit organization)
Minimum of 2 years of experience of supporting an Vice President or Executive Director of an organization
Required Skills
Impeccable written and oral communication skills
Excellent research writing, editing and proofreading skills
Strong time management skills with the ability to handle multiple concurrent projects and assignments with a high degree of accuracy and attention to detail to meet deadlines in a high pressure environment with minimal supervision
Must be flexible, proactive, resourceful and efficient with a high degree of professionalism and discretion
Handle sensitive information with care and judgment
Knowledge of educational programs, community relations and youth development
Managerial/Supervisory Responsibilities
N/A
More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Office setting
Public library setting
Outdoors
Physical Duties
Limited physical effort is required
Office setting
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Non-Exempt
Schedule
Schedule 9 am to 5 pm, Monday through Friday, some evenings and weekends as required
Retail Associate - Stephen A. Schwarzman Building (Part Time Seasonal)
New York, NY job
Department
Retail Shop
Employment Type
Seasonal - Part Time
Location
Stephen A. Schwarzman Building
Workplace type
Onsite
Compensation
$18.40 / hour
Reporting To
Maureen Mcgrath
Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************
NYPL After School Tutor - Muhlenberg Library
New York, NY job
Department
Branch Libraries
Employment Type
Part Time
Location
Muhlenberg Library
Workplace type
Onsite
Compensation
$20.00 / hour
Reporting To
Andy Powell
This role's hiring manager: Andy Powell View Andy's Profile
Required Education, Experience & Skills Preferred Qualifications More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************
Adult English Language and Literacy Student Mentor (P/T)
New York, NY job
Job DescriptionDescriptionOverview Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for the Library. They use professional teachers to offer free instruction to adult patrons in reading, writing, speaking and listening from a 0 to 8th grade level. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction in the Library.
The Student Mentor works as part of the Intake team that welcomes, orients, assesses and formally registers new students into the program. They are responsible for accurate student information collection and data entry. The Student Mentor is also expected to provide administrative support and complete general office duties as assigned.
Key Responsibilities
Reporting to the St George Hub Manager and Intake Advisor, the Student Mentor will:
Assists in entering statistical data for all ESOL/ABE classes
Assists in tracking demographic information for information sessions
Support a variety of behind-the-scenes tasks, from basic tasks like cutting paper to more involved tasks such as setting up calendars, and producing documents
Provides overall support across all Libraries in the preparation of materials and event setup (computers, video equipment, room arrangement, etc.) for information sessions
Assist in the student intake across the Library, greeting new students, and helping direct them through the registration process by signing them in, seating them for the program, acting as translators (if bi-lingual), and making them feel comfortable within a library setting.
Orients students to using computers, the Internet, and educational software
Enter data into student tracking database (ASISTS)
Administer standardized assessments for language and literacy (after training) TABE and BestPlus
Help students fill out forms and collect the data necessary to complete the Individual Student Record Form (ISRF)
Monitor student attendance at sites by maintaining rosters
Provide office assistance (photocopying, FAXing, organizing supplies, answering phones, scheduling appointments, checking in/out library materials, etc.)
Required Education, Experience & SkillsRequired Education & Experience
High School diploma or its equivalent
Required Skills
Good interpersonal skills including demonstrated ability to work with a culturally diverse adult population
Successfully demonstrated ability to give clear and concise instructions to a diverse adult population
Successfully demonstrated computer experience and keyboarding skills
Successfully demonstrated ability to follow directions and work well independently and as a part of a group
Successfully demonstrated reliability and flexibility
Required to travel to other sites for student intake and assessment
Preferred Qualifications
Some college
Bi-lingual (Spanish, French, Chinese, Urdu, Bengali,Arabic, Russian)
Experience training adults in basic computer skills
More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Physical Duties
Limited physical effort is required
Light lifting required
Lifting up to 40 lbs. Required
May require travel within NYC
Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Non-Exempt
Schedule
Tuesday, Thursday 9:00-5:00, Saturday 10:00-3:00, evenings as required
Manager, Telecommunications
New York, NY job
Job DescriptionDescriptionOverview The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.
The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.
Key Responsibilities
Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
Lead efforts to install and upgrade the voice systems to a common VoIP platform.
Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
Maintain an accurate inventory of the voice system equipment and circuits.
Periodically reconcile telecom bills against active services to ensure proper billing.
Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.
Required Education, Experience & SkillsRequired Education & Experience
Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience
10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system
Required Skills
Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring.
Familiarity with IX messaging or comparable messaging system.
Understanding of structured cable systems.
Available on-call after hours and weekends.
Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)
Preferred QualificationsPreferred Qualifications
Relevant Avaya certifications preferred. Cisco or Mitel certification acceptable
More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Physical Duties
Limited physical effort is required
Light lifting required
Lifting up to 40 lbs. required
Requires travel within NYC
Physical Required?
No
Schedule
M-F 9-5, some flexibility Weekends and nights as required.
Motor Vehicle Operator
New York, NY job
OverviewThe BookOps Logistics Distribution Department is primarily responsible for picking up and delivering patron requested materials to 150 branches across 4 boroughs. This volume is in the range of 8 million circulating items per year, each of which are moved efficiently, supporting a 48 - hour turnaround time for patrons. This service level is a foundation of NYPL's strategic goal of "More People Reading More". It is made possible through the full staffing and leveraging of this unit. The unit also supports the physical logistics of countless projects aligned with Learning, Creating, and Reading such as Summer Reading, Library Card Campaign, and MyLibraryNYC.ResponsibilitiesReporting to the Manager of Sorting and Distribution, the Motor Vehicle Operator is responsible for:Picking up and delivering all library materials including print and non-print materials, mail, films, office equipment and other library supplies Loading and unloading materials, including heavy objects, at all sites Delivering parcels on foot when motor vehicles are not available or inoperative Perform pre-trip and post-trip vehicle inspection daily Maintaining the interior and exterior of the vehicle, keeping it clean and in safe operating condition Performing minor and basic maintenance, including checking all fluid levels, tires, lights, and adding fluids as needed Performing related duties as required Overview
The BookOps Logistics Distribution Department is primarily responsible for picking up and delivering patron requested materials to 150 branches across 4 boroughs. This volume is in the range of 8 million circulating items per year, each of which are moved efficiently, supporting a 48 - hour turnaround time for patrons. This service level is a foundation of NYPL's strategic goal of "More People Reading More". It is made possible through the full staffing and leveraging of this unit. The unit also supports the physical logistics of countless projects aligned with Learning, Creating, and Reading such as Summer Reading, Library Card Campaign, and MyLibraryNYC.
Responsibilities
Reporting to the Manager of Sorting and Distribution, the Motor Vehicle Operator is responsible for:
* Picking up and delivering all library materials including print and non-print materials, mail, films, office equipment and other library supplies
* Loading and unloading materials, including heavy objects, at all sites
* Delivering parcels on foot when motor vehicles are not available or inoperative
* Perform pre-trip and post-trip vehicle inspection daily
* Maintaining the interior and exterior of the vehicle, keeping it clean and in safe operating condition
* Performing minor and basic maintenance, including checking all fluid levels, tires, lights, and adding fluids as needed
* Performing related duties as required
Required Education, Experience & Skills
Required Education & Certifications
* High school diploma or high school equivalency
* Valid Class "B" Commercial Drivers License preferred
* Driver's License and good driving record.
Required Experience
* Medical certificate allowing for interstate deliveries preferred
* Geographic knowledge of New York City
* Experience working with electronic/manual pallet and floor jacks, hand trucks, and other materials moving devices and carts
* Experience operating medium duty trucks in a city environment
Required Skills
* Demonstrates the ability to operate library trucks and other fleet vehicles
* Demonstrates the ability to perform basic maintenance and repairs of motor vehicles
* Ability to follow and understand oral and written instructions
* Good interpersonal, oral, and written communication skills are required
* Experience with lifting and properly handling heavy materials
* Demonstrated flexibility, reliability, punctuality and attention to detail
Decision-Making Responsibilities:
* Ability to adjust route depending on traffic or roadwork
* Contact Supervisor when there is no access to a branch
* Notifying Supervisor when vehicles need repair
More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
* Be Helpful to patrons and colleagues
* Be Resourceful in solving problems
* Be Curious in all aspects of your work
* Be Welcoming and Inclusive
Work Environment
* Driving Library vehicles
* Warehouse setting
Physical Duties
* Lifting up to 50 lbs. Required
* Requires travel within NYC
* Operates heavy machinery
Pre-Placement Physical Required?
Yes
Union/Non Union
Local 374
FLSA Status
Non-Exempt
Schedule
* 40 hours per week
* Overtime as required
* Schedule subject to change
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).
Development Associate, Development Events (Temporary)
New York, NY job
Job DescriptionDescriptionOverview The Development Department at The New York Public Library raises funds from private sources to support the mission and vision of The New York Public Library. The team is made up of a dynamic group of development and events professionals who together represent expertise in all areas of fundraising, including individual, corporate, foundation and government grants, special events, membership, planned giving, and systems management. The Development Department raises over $20 million in Annual Fund and more than $90 million overall each year.
The Associate of Development Events will play an integral role in the planning, preparation, and execution of high profile fundraising events including the Library Lions Gala and the Spring Lunch as well as other special donor and membership events as needed.
" Please note this is a temporary role - Aug, 2022 - Dec, 2022"
Responsibilities
Reporting to the Associate Director of Development Events, the Associate of Development Events will:
Manage operational tasks related to benefit and stewardship events including preparing mailing lists and invitations, updating fundraising data in database, scheduling meetings and events, conducting donor and prospect research, drafting agendas and correspondence, taking RSVPs and making follow-up calls, and updating event web pages
Research and propose ideas for relevant and engaging event speakers
Assist with the processing and preparation of acknowledgement letters for event contributions in a timely manner
Manage event calendars, oversee staffing needs and responsibilities for events, create memoranda for Senior leadership in advance of events
Assist with the management of event revenue tracking and expense budgets in conjunction with the Special Events team
Provide support at other Development events
Perform related duties as required
Required Education, Experience & SkillsRequired Education & Certifications
Education requirements: BA/BS, preferably in the humanities
Required Experience
1-3 years of fundraising and/or event experience
Required Skills
Strong project management skills and able to manage multiple projects, deadlines, and stakeholders
High degree of initiative, organization, and follow-through
Responsible self-starter; able to work independently
Excellent written communication and interpersonal skills
Demonstrated ability to interact effectively with all levels of staff, donors, and the public, and the ability to exercise good judgment
Excellent computer skills including MS Word and Excel
Managerial/Supervisory Responsibilities N/A
Preferred Qualifications
Proficient in using Raiser's Edge or similar fundraising database software
More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Office
Physical Duties
Limited physical effort is required
Lifting up to 40 lbs. required
May require travel within NYC
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
Hybrid, 35 hours per week, Monday - Friday 9-5, with evenings for Development event support, temporary basis (August-December 2022)
Senior Network Engineer
New York, NY job
OverviewThe IT Infrastructure & Operations Network Engineering department is responsible for the architecture, planning, implementation, installation and operations of NYPL's network infrastructure. NYPL covers three boroughs with 90+ branch locations, 12K+ endpoints, public/private cloud, and public/staff WiFi serving millions of New Yorkers every year. The Library's network is highly redundant to ensure essential services are available with maximum uptime. We are looking for someone we can count on to:Own:Engineering level administration of NYPL' network including routing, firewalls, ACLs, VLAN designs, VPN and of NYPL's Public and Staff WiFi networks Reviewing initial business requirements and work alongside colleagues to provide initial technical designs Providing installation and engineering level support of NYPL network equipment and services Liaising with business partners on projects as necessary Teach:And support Network Engineers on the team Other IT departments to ensure understanding of network considerations Colleagues across the business to ensure clear expectations are set Learn:The Library's unique place in providing network access as a means to accomplish its mission and bridge the digital divide Advanced networking administration and implementation methodologies And explore Zero-Trust network security models and help NYPL prepare for the futureE-rate funding guidelines Improve:Monitoring and operation efficiency of the networking stack Network security tools and practices Some expectations for this role are that within:1 month, this person will:Be familiar with IT practices and teams, roles & responsibilities Build initial relationships with key vendors and services providers Build initial relationships with internal stakeholders Understand NYPL's network topology (WAN, LAN, WiFi) Be familiar with current project backlog Coordinate with team leadership to prioritize work Have clear expectations and goals moving forward3 months, this person will:Plan for future bandwidth upgrades Branch locations Able to field change and support requests for most of the network Support key projects with minimal supervision6 months and beyond, this person will:Own WAN, VPN, and core routing administration, day-to-day management and operations Begin preparing for network equipment upgrades Participate in roadmap development ResponsibilitiesArchitect, deploy, monitor and maintain the NYPL data network environment which consists largely of Cisco routers, switches and firewalls, as well as Extreme, & Cisco wireless network equipment Install, configure and maintain network firewalls (Cisco. Fortinet) Design and implement appropriate network level security controls at the Internet, datacenter, WiFi, and departmental LAN layers of the network (VLANS design, ACLs) Install and maintain data circuits between core locations, including dark and lit fiber at multigigabit speeds Prepare bid specifications for network routers, switches and security appliances, network monitoring systems, and core circuit connections, and participate in the evaluation of bids Plan future growth and integrate new technologies into the NYPL network Perform other assigned duties as necessary Overview
The IT Infrastructure & Operations Network Engineering department is responsible for the architecture, planning, implementation, installation and operations of NYPL's network infrastructure. NYPL covers three boroughs with 90+ branch locations, 12K+ endpoints, public/private cloud, and public/staff WiFi serving millions of New Yorkers every year. The Library's network is highly redundant to ensure essential services are available with maximum uptime.
We are looking for someone we can count on to:
Own:
* Engineering level administration of NYPL' network including routing, firewalls, ACLs, VLAN designs, VPN and of NYPL's Public and Staff WiFi networks
* Reviewing initial business requirements and work alongside colleagues to provide initial technical designs
* Providing installation and engineering level support of NYPL network equipment and services
* Liaising with business partners on projects as necessary
Teach:
* And support Network Engineers on the team
* Other IT departments to ensure understanding of network considerations
* Colleagues across the business to ensure clear expectations are set
Learn:
* The Library's unique place in providing network access as a means to accomplish its mission and bridge the digital divide Advanced networking administration and implementation methodologies
* And explore Zero-Trust network security models and help NYPL prepare for the future
* E-rate funding guidelines
Improve:
* Monitoring and operation efficiency of the networking stack
* Network security tools and practices
Some expectations for this role are that within:
1 month, this person will:
* Be familiar with IT practices and teams, roles & responsibilities
* Build initial relationships with key vendors and services providers
* Build initial relationships with internal stakeholders
* Understand NYPL's network topology (WAN, LAN, WiFi)
* Be familiar with current project backlog
* Coordinate with team leadership to prioritize work
* Have clear expectations and goals moving forward
3 months, this person will:
* Plan for future bandwidth upgrades Branch locations
* Able to field change and support requests for most of the network
* Support key projects with minimal supervision
6 months and beyond, this person will:
* Own WAN, VPN, and core routing administration, day-to-day management and operations
* Begin preparing for network equipment upgrades
* Participate in roadmap development
Responsibilities
* Architect, deploy, monitor and maintain the NYPL data network environment which consists largely of Cisco routers, switches and firewalls, as well as Extreme, & Cisco wireless network equipment
* Install, configure and maintain network firewalls (Cisco. Fortinet)
* Design and implement appropriate network level security controls at the Internet, datacenter, WiFi, and departmental LAN layers of the network (VLANS design, ACLs)
* Install and maintain data circuits between core locations, including dark and lit fiber at multigigabit speeds
* Prepare bid specifications for network routers, switches and security appliances, network monitoring systems, and core circuit connections, and participate in the evaluation of bids
* Plan future growth and integrate new technologies into the NYPL network
* Perform other assigned duties as necessary
Required Education, Experience & Skills
Required Education & Certifications
Bachelor's degree
Required Experience
* 5+ years administering networks for a widely distributed organization
* Experience designing and implementing networks
* Experience collaborating across IT support groups and business units
Required Skills
* Deep hands-on experience with Cisco IOS features and LAN/WAN switching & routing technologies, including BGP, OSPF, EIGRP & Spanning Tree protocols, VPN, port/etherchannel, VLAN design, and ACLs
* Excellent knowledge of Cisco network security practices and competent in configuring and supporting network firewalls (Cisco, Palo Alto)
* Familiarity with WAN circuits (Dark fiber. Megaport, MPLS, Point to Point Ethernet, virtual), including hardware provisioning and troubleshooting
* Ability to provision and support a cloud managed WiFi system, Cisco Meraki, ExtremeCloud, etc.
* Strong knowledge of networking in cloud environments (AWS, Azure, GCP, VMWare)
* Current CCNP certification in routing and switching preferred
Managerial/Supervisory Responsibilities
Mentor junior engineers as necessary
More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
* Be Helpful to patrons and colleagues
* Be Resourceful in solving problems
* Be Curious in all aspects of your work
* Be Welcoming and Inclusive
Work Environment
* Office setting
* Travel to NYPL sites as needed
Physical Duties
* Lifting/moving up to 49 lbs required
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
* 9:00 AM - 5:00 PM, Monday - Friday
* Available on-call after hours and weekends
* Hybrid 3 days in office / 2 days remote as workload permits
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).
ESOL Instructor (Part Time) - Wakefield Library
New York, NY job
Department
Branch Services & Programs
Employment Type
Seasonal - Part Time
Location
Wakefield Library
Workplace type
Onsite
Compensation
$45.00 / hour
Reporting To
Steven Mahoney
This role's hiring manager: Steven Mahoney View Steven's Profile
Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************
Library Technical Assistant III
New York, NY job
Job DescriptionDescriptionOverview Access Services is part of the Humanities and Social Sciences Research Divisions and is responsible for storing, locating, status updating, and delivering materials to the reading and study rooms in the Stephen A. Schwarzman Building. The Access Services team partners with the Research Collections and Preservation Consortium (ReCAP) in delivering materials stored in the Princeton storage facility to the research libraries. The Milstein 2 Research Stacks heralds a new way of managing research library inventory and the Access Services team is also responsible for ingesting, storing, and moving those research items to the requested location.
This position is integral to successful public service in the Stephen A Schwarzman as well as the other research centers. Library Technical Assistants process users' requests for materials housed in the Milstein Research Stacks. This includes, successfully locating materials, updating their status, and delivery to the proper service desk for use.
This role is eligible for a performance based upgrade to $43,112 after one year of successful performance
Responsibilities
Reporting to the Library Technical Assistant IV, the Library Technical Assistant III will:
Filling reader requests and providing inventory control for research materials including:
Physical delivery of items
Checking in and out items via the ILS catalog
Checking in and out items via an inventory software
Shelving of items
Performing public service desk duties at the following service points:
Milstein Research Stacks
Room 50
Scholar Rooms
Responsible for successfully checking in and out and making deliveries of Offsite Materials to its desired service location
Responsible for materials processing including
Labeling
Barcoding
Preservation stability
Responsible for supervising staff in circulation and collection activities in the absence of a LTA IV
Required Education, Experience & SkillsRequired Education & Certifications
High School Diploma or equivalent work experience in an urban library setting
Required Experience
A minimum of 3-5 years experience
Required Skills
Must possess good communication and interpersonal skills and the ability to maintain and foster cooperative and courteous working relationships.
Must demonstrate strong attention to detail, speed and accuracy in carrying out duties.
Ability to sort efficiently in alphabetic, numeric or alphanumeric order.
Strong computer skills, including working knowledge of Microsoft Office programs, the Internet and e-mail programs.
Demonstrated ability to work with a team and on independent projects.
Demonstrated flexibility and reliability.
Customer service experience required.
Managerial/Supervisory Responsibilities
Responsible for supervising staff in circulation and collection activities in the absence of a LTA IV
Preferred Qualifications
Some college
More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Research Library setting
Physical Duties
Limited physical effort is required
Light lifting required
Pre-Placement Physical Required?
No
Union/Non Union
Local 1930
FLSA Status
Non-Exempt
Schedule
Research library hours; may require nights and weekend hours
Manager, Page Fellowship Program
New York, NY job
Job DescriptionDescriptionOverview Drawing from a highly diverse pool of high school and college students often from under-resourced communities, the New York Public Library's Page Program has offered young New Yorkers a unique professional work experience that focuses on the joy of reading, community engagement, and public service. Today, the Library employs nearly 300 Library Pages. The Library now seeks to reinvest and refocus the Page Program to become an even greater engine of advancement for young, diverse New Yorkers, ultimately establishing a more robust pipeline into the various library professions as well as in departments that historically have difficulty recruiting and retaining diverse candidates. By increasing coaching, mentorship, and leadership development of our Pages and expanding the number of Page positions in non-public service roles, we can also provide New York City college-bound and existing college students with professional experience, exposure, and support that will further their careers beyond the Library and motivate academic success. This role will be responsible for launching and leading a program that serves to help prepare the next generations of library workers and civic-minded leaders that reflect the City's demographics and further improve future economic opportunities within the communities we serve.
Key Responsibilities
Reporting to the Vice President, Human Resources, the Program Manager will:
Lead the design and implementation of the Page Fellowship program, including the development of expected outcomes and work processes for interactions and budgetary oversight
Partner with managers across the organization to understand future talent needs, ensure the appropriate experiential learning opportunities are available to Page Fellows and ensure a robust and engaging experience for program participants
Partner with the Employee Experience team to support the recruitment of Page Fellows and identify and create employee development programs
Provide support to Page Fellows in identifying opportunities suited for their career goals
Develop processes, policies, and procedures to increase the efficiency of program administration
Partner with other stakeholders (Marketing, Development, and Education) to facilitate the implementation and growth of this program
Plan and facilitate convenings appropriate to the Page Fellowship program
Maintain and analyze relevant data, tracking trends, and providing insights to drive continuous improvements to program offerings, and recommend changes to address current and emerging issues
Other related duties as required
Required Education, Experience & SkillsRequired Education & Experience
Bachelor's Degree
2 to 4 years of relevant work experiencing involving the creation and management of experiential education programs such as rotation programs and/or internship programs
Required Skills
A programmatic manager, skilled in defining program requirements and using data and metrics to measure results and identify improvements
Strong leadership and project management skills
Proven experience successfully operating with a blank piece of paper and a level of ambiguity
Adept at managing multiple concurrent projects including setting goals, developing timelines, and managing task completion
Self-starting, creative professional with the ability to create and maintain collaborative relationships with stakeholders from diverse backgrounds
Must have a natural curiosity, be a continuous learner and problem-solver
Excellent written & verbal communication, comfortable presenting to all levels of management
Preferred Qualifications
More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Physical Duties
Fill these in here:
a
b
c
Physical Required?
Yes/No
Union/Non Union
Non Union / Local 1930 / Local 374
Schedule
Fill these in here:
a
b
c
Easy ApplyStrategy and Public Impact Intern
New York, NY job
Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library's central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship.
We are seeking a full academic year Intern to support our work articulating the Library's role in the intellectual, cultural, and educational lives of its local and global users; identifying opportunities for innovation and leadership in our research centers, neighborhood branches, and digital properties; and advocating for the needs of our communities. This is an opportunity for someone with a strong interest in public service and public libraries to learn from, and contribute to, the work of our team while exploring a career in strategy, qualitative and quantitative research, data analytics and/or impact evaluation.
This position is temporary for 1 year, subject to school enrollment.
Key Responsibilities The Intern will:
Support the team's work to design and implement a wide range of qualitative research projects and programs, ranging from large-scale surveys to focus groups to one-on-one user testing and interviews
Coordinate logistics of qualitative research, e.g. survey distribution, interview scheduling
Work with team members on translating programmatic and operational questions into qualitative user research projects
Help with analyzing primary research findings, as well as Library's usage and user data, to generate insights informing strategic decisions and evaluating the impact and success of strategic programmatic initiatives
Help prepare research reports and presentations for a variety of internal and external audiences, offering actionable, evidence-based recommendations to optimize program design, user experience and outcomes and identify opportunities for strategic investment
Conduct external industry and market research to contextualize institutional findings and point to new research directions
Support the team's work as needed
Required Education, Experience & Skills
Current enrollment in a Bachelor's degree program in a relevant field (i.e., Data Analytics/Information Science, Public Policy, Psychology or other relevant social science)
Experience with data analysis and qualitative research (surveys, interviews, focus groups)
Proficiency in Microsoft Office and Google apps suites
Some experience with experimental design, testing, and evaluation methodologies; exposure to research questions and techniques and research tools/software
Good listening and observational skills
Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing
Demonstrated successful experience working collaboratively and effectively and establishing trusting relationships within a diverse organization, across multiple levels of management and staff
Learning mindset, with a continual appetite for developing skills and absorbing information
Devoted to advancing The New York Public Library's mission and values, and a sincerely enthusiastic library promoter!
Preferred Qualifications
Graduate school enrollment in a relevant field (as above, plus Library Science)
1-2 years of relevant academic or professional, hands-on experience in research, user insights, or impact assessment roles
More...Please Note: Absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Physical Duties
Limited physical effort is required
May require travel within NYC
Hours
15-20 hrs/week
Reference Librarian (Reference and African Studies)
New York, NY job
Job DescriptionDescriptionOverview The Schomburg Center for Research in Black Culture located in Harlem, New York, is a research unit of The New York Public Library system. It is recognized as one of the leading institutions focusing exclusively on African-American, African Diaspora, and African experiences. Begun with the collections of Arturo Alfonso Schomburg more than 85 years ago, the Schomburg has collected, preserved, and provided access to materials documenting black life in America and worldwide. Today, the Schomburg continues to serve the community not just as a center and a library, but also as a space that encourages lifelong education and exploration.
The Jean Blackwell Hutson Research and Reference Division seeks a collaborative and enthusiastic Reference and African Studies Librarian ( Librarian II) to provide excellent public service in the form of reference work, collection development, library instruction, and works with colleagues across the Schomburg Center to assure an optimal experience for all visitors to the Library.
Librarians start at $55,027 per year and are eligible in 12 months for an increased salary of $60,574 based on successful job performance.
Key Responsibilities
Under the direction of the Associate Chief Librarian, specific responsibilities include:
Provide onsite and remote reference services, using print and electronic resources
Participate in outreach activities such as class instructions, group presentations and tours
Teach and develop public classes, in-person and through remote platforms such as GoogleMeet and Zoom
Update and create content for web pages, research guides and training materials using software such as Drupal, LibGuides and Google Suite
Promote the collections through blogs, social media and small exhibitions
Participate in collection development in the area of African Studies by helping to select new materials, and working with vendors providing African materials
Perform original and copy cataloging for the library's collections from across the African diaspora in multiple formats and multiple languages
Maintain a personal program of continuous education and professional development.
Perform other duties as assigned.
Required Education, Experience & SkillsRequired Education & Experience
ALA accredited Master's degree in Library and Information Studies
Public Librarian's Professional Certificate issued by the State of New York
Subject area expertise or educational background in any of the following: Africana Studies or African American Studies.
Required Skills
ALA-accredited Master's degree in Library and Information Studies
Knowledge of the history, politics, economics, literatures and cultures of Sub-Saharan Africa
Strong public service ethic
Experience providing reference and research services including use of online catalogs, databases and internet information sources
Demonstrated ability in standard cataloging practices
Must be collaborative, service-oriented, and interested in the application of new technologies to library services
Excellent interpersonal, oral and written communication skills, including demonstrated ability to communicate with a diverse community
Demonstrated ability to work in a team environment
Strong organizational skills and attention to detail
Highly flexible with ability to thrive in a fast-paced and continually changing environment.
Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, and PCs
More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Physical Duties
Limited physical effort is required
Light lifting up to 15lbs required
May require travel within NYC
Sitting and standing for periods of time
Daily use of a computer
Physical Required?
No
Union/Non Union
Union 1930
Schedule
35 hours per week to be scheduled during regular building hours
Evenings and alternating Saturdays are required
Schedule subject to change
Easy ApplyCareer Coach
New York, NY job
Department
Branch Services & Programs
Employment Type
Full Time
Location
Bronx Library Center
Workplace type
Onsite
Compensation
$50,000 - $53,000 / year
Reporting To
Louisa Tatum
Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************
Associate Director, IT Service Management
New York, NY job
DescriptionOverview The Associate Director, Service Management, provides strategic leadership and vision for NYPL's end-user experience, supporting over 13K+ endpoints across 92 locations in the Bronx, Staten Island, and Manhattan for both patrons and staff. This role defines and executes service management strategies that align with organizational priorities and advance NYPL's mission.
The Associate Director leads and develops a team of ITSM Managers and, through them, has enterprise-wide oversight of the Service Management function and its team of technicians. This role ensures consistent, high-quality technology support, fosters a culture of excellence and accountability, and champions innovation to meet the evolving needs of NYPL staff and patrons.
We are looking for someone we can count on to:
Own:
The strategic vision and roadmap for IT Service Management, ensuring alignment with NYPL's mission and technology strategy.
Oversight of ITSM Managers, including coaching and supporting them to lead high-performing teams.
Enterprise-wide asset management strategy and approval of IT-related procurement to ensure operational efficiency.
Talent development plans for ITSM Managers to strengthen leadership capacity within the Service Management function.
IT Service Management Service Models
Requisition approvals of IT-related equipment through Workday portal
Teach:
Visionary leadership practices to equip ITSM Managers with the skills to inspire and empower their technician teams.
Coaching techniques to help ITSM Managers develop high-performing teams and future leaders.
Strategies for fostering cross-functional collaboration and driving organizational change.
Learn:
Emerging trends and external best practices in IT Service Management to benchmark and enhance NYPL's approach.
NYPL's strategic priorities and identify how Service Management can proactively support them.
ServiceNow workflows that guide and impact the team's work.
The landscape of Capital Planning Projects and their intersection with the ITSM team.
The Certificate to Proceed (CP) process.
Improve:
Service delivery outcomes and user satisfaction through innovation, analytics, and a culture of continuous improvement.
Organizational agility by embedding scalable and sustainable IT service practices that position NYPL for the future.
Some expectations for this role are that within:
1 month, this person will:
Develop a clear understanding of NYPL's IT Service Management strategy, organizational culture, and key partnerships across IT and other business units.
Assess the current state of Service Management operations, team structure, and workflows, identifying strengths and immediate areas for attention.
Build relationships with ITSM Managers, IT Leadership, and cross-functional stakeholders to align priorities.
Review active initiatives and develop an initial perspective on how Service Management can better support organizational goals.
3 months, this person will:
Establish a meeting cadence with ITSM Managers to promote alignment, accountability, and effective communication.
Provide coaching and strategic guidance to ensure ITSM Managers are empowered to lead their teams successfully.
Refine and begin executing a roadmap for enhancing service delivery and user satisfaction.
Conduct performance reviews via Workday.
Demonstrate an understanding of IT systems, platforms and tools leveraged.
Approve staff requisitions to procure IT-related tech equipment.
6 months and beyond, this person will:
Fully own the Service Management function, ensuring consistent execution and innovation across all locations.
Identify and address skill gaps, process inefficiencies, and opportunities for optimization.
Cultivate a culture of collaboration, empowerment, and continuous improvement.
Responsibilities
Provide strategic leadership to ITSM Managers and, through them, enterprise-wide oversight of all Service Management staff and operations.
Develop ITSM Managers into highly effective leaders who can coach and support their teams to deliver seamless technology support.
Partner with IT Teams, Finance, Branch Leadership and other stakeholders to understand, anticipate, and respond to NYPL's technology needs.
Responsible for inventory, installation, and maintenance of all staff and public technology devices purchased by NYPL.
Responsible for overseeing the technology component of small to large-scale projects, including computer labs, facility upgrades, staff relocations, and system updates, while also contributing to the planning and execution of major capital construction, branch renovations, and telecommunications/networking initiatives.
Maintain, update, and enforce compliance of the technical policies and procedures for the support teams.
Maintain and improve asset management and processes for all end-user technology devices (PCs, printers, phones, iPhones, etc).
Guide the development of service delivery models, policies, and performance metrics to ensure consistent, high-quality support across the organization.
Drive innovation in Service Management through the adoption of new technologies and practices that improve user experience.
Performs related duties as required.
Required Education, Experience & SkillsRequired Education & Certifications
Bachelor's degree required
Required Experience
7-10 years of progressively responsible IT leadership experience, including managing technical managers and overseeing large-scale service delivery operations.
Proven ability to define and execute strategy in a large, multi-site organization.
Strong track record of building collaborative relationships across diverse teams and stakeholders.
Excellent oral, written, and interpersonal communication skills with the ability to influence at all levels.
Required Skills
Strategic Thinking and Vision Setting
Executive Presence and Influence
Organizational and Fiscal Stewardship
Change Management and Cultural Transformation
Leadership Development and Coaching
Data-Driven Decision Making
Customer-Centric Service Delivery
Managerial/Supervisory Responsibilities
Manage ITSM Managers, providing strategic guidance, coaching, and support to ensure they are equipped to lead their teams effectively and deliver on organizational goals.
Oversee staffing decisions, talent development, and succession planning.
Deliver performance coaching and complete Touchpoints and FY Wrap Ups in Workday for ITSM Managers to drive accountability and high performance.
More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Daily use of a computer.
Working in multiple branches and research centers across the organization.
Travel between various NYPL sites.
Hybrid schedule - 3 days onsite
Physical Duties
None
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
Monday through Friday, available during open branch and research center hours.
Hybrid schedule - 3 days onsite
Evenings and weekends as required.
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library
Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).
Library Page - Library for the Performing Arts / Performing Arts Music & Recorded Sound
New York, NY job
DescriptionOverview Do you love books and love helping people? The New York Public Library has been an essential provider of free books, information, ideas and education for all New Yorkers for more than 100 years. As a Library Page at The New York Public Library you will do that and much more. A Page position is meant to give you knowledge about what it means to work within a library system. You will have access to a wealth of knowledge and experience which will allow you to decide if the library is where you want to begin your career. We are looking for candidates that demonstrate a strong work ethic, are reliable and possess excellent written and verbal communications skills. You will be expected to be an ambassador for the library, so a friendly demeanor goes a long way.
You will have access to the Library Page Fellowship Program as a Library Page. A career growth development program that empowers youth as they shape their careers. The Program provides resources to help develop career readiness skills, explore career goals, and provide on-the-job coaching, training, and mentorship.
The library page position is scheduled for 19 hours per week, including evenings and Saturdays. Schedules are variable based on library needs and may be subject to change.
Key Responsibilities
Under the direction of a Page supervisor, the Library Page:
Supports the graphic and exhibition design team on ongoing exhibitions and branded projects and engages in each phase of the design process
Helps maintain brand standards across all organizational communications as appropriate
Assists designers and Supervising Museum Maintainer during installation and removal of exhibitions
Helps organize and maintain files
Projects high standard of service both within the exhibitions team and with internal Library clients
Performs other related tasks as needed
Required Education, Experience & SkillsRequired Education & Experience
Current enrollment in a degree program at an accredited school
Proper employment certificate for minors under 18 as required by NYS law
Required Skills
Knowledge of Adobe Creative Suite (InDesign, Photoshop, and Illustrator), Mac environments, and Google Applications
Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
Superb interpersonal and communication skills
Strong problem-solving skills
Demonstrated ability to work as part of a team
Demonstrated reliability and professionalism
Passion for design and typography
Preferred Qualifications
Knowledge of Google Sketchup or Vectorworks
More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Public service library
Physical Duties
Moderate lifting required (up to 25 lbs)
Pushing book trucks
Physical Required?
No
Schedule
19 hours per week
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
Director of Software Engineering (Readers, Learners and Institutional Services)
New York, NY job
Department
Digital
Employment Type
Full Time
Location
Stephen A. Schwarzman Building
Workplace type
Hybrid
Compensation
$165,000 - $185,000 / year
Reporting To
Garvita Kapur
Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************
Retail Associate - Stephen A. Schwarzman Building (Part Time Seasonal)
New York, NY job
Job DescriptionDescriptionOverview The New York Public Library is the nation's most extensive public library system. Within its landmark building on Fifth Avenue and 42nd Street, The Library shop serves hundreds of thousands of visitors a year with a collection of bookish items and books. Visit us at ********************* to see our operation's nature (but not the scope).
We are seeking a Seasonal Temporary Part-Time Retail Associate who functions as a cashier and is both the face and personality of the shop. Enthusiasm, product knowledge, and customer engagement also play a part in the performance, and recognizing when getting through the line should be the focus. Above all, this person finds no job too big (“Help me select gifts for my 11 grandchildren”) or too small (wiping down computer screens or giving directions) not to attend to with good humor. This person should have a great visual memory and be curious to learn and share all the shop offers.
Accuracy and speed on a POS system are critical. A flexible schedule is preferred, as is speaking more than one language, although neither is necessary. Saturdays, however, are a must.
If you thrive in a fast-paced environment, send us a note with your resume. Let us know what you're reading now and why you're especially suited to this position.
This position is seasonal. Responsibilities: The Seasonal Part-Time Retail Associate reports to the Manager, The Library Shop
Engage customers with enthusiasm and product knowledge
Communicates effectively to customers as well as management
Utilizes a POS retail system with speed, efficiency and courtesy
Maintains inventory and restocks displays
Enjoys operating independently
Performs other related duties as assigned
Required Education, Experience & SkillsRequired Education and Certifications
High School Diploma minimum
Required Experience
Two plus years of sales experience, preferably in a busy museum/book/lifestyle shop
Operates the register and POS system as required
One year minimum in retail environment handling cash
Proven ability to work effectively and quickly in a hectic, fast-paced environment
Experience working collaboratively within a team
Excellent communication skills with a wide range of customers
Required Skills
Cash handling skills
Excellent interpersonal, oral and written communication skills
Demonstrated reliability and flexibility
Quick Study; able to absorb quickly/clearly
Able to scan a room for product placement and traffic patterns
High energy
Thrives in a hectic environment
Managerial/Supervisory Responsibilities:
N/A
More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
The Library Shop (public setting)
Physical Duties
Standing for most of your shift
Bending and lifting for restocking
May require travel within NYC
Lifting up to 20lbs
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Non-Exempt
Schedule
Saturday availability (some Sundays in November and December)
Flexible schedule (15-25 hours week)
Motor Vehicle Operator
New York, NY job
DescriptionOverview The BookOps Logistics Distribution Department is primarily responsible for picking up and delivering patron requested materials to 150 branches across 4 boroughs. This volume is in the range of 8 million circulating items per year, each of which are moved efficiently, supporting a 48 - hour turnaround time for patrons. This service level is a foundation of NYPL's strategic goal of “More People Reading More”. It is made possible through the full staffing and leveraging of this unit. The unit also supports the physical logistics of countless projects aligned with Learning, Creating, and Reading such as Summer Reading, Library Card Campaign, and MyLibraryNYC.
Responsibilities
Reporting to the Manager of Sorting and Distribution, the Motor Vehicle Operator is responsible for:
Picking up and delivering all library materials including print and non-print materials, mail, films, office equipment and other library supplies
Loading and unloading materials, including heavy objects, at all sites
Delivering parcels on foot when motor vehicles are not available or inoperative
Perform pre-trip and post-trip vehicle inspection daily
Maintaining the interior and exterior of the vehicle, keeping it clean and in safe operating condition
Performing minor and basic maintenance, including checking all fluid levels, tires, lights, and adding fluids as needed
Performing related duties as required
Required Education, Experience & SkillsRequired Education & Certifications
High school diploma or high school equivalency
Valid Class “B” Commercial Drivers License preferred
Driver's License and good driving record.
Required Experience
Medical certificate allowing for interstate deliveries preferred
Geographic knowledge of New York City
Experience working with electronic/manual pallet and floor jacks, hand trucks, and other materials moving devices and carts
Experience operating medium duty trucks in a city environment
Required Skills
Demonstrates the ability to operate library trucks and other fleet vehicles
Demonstrates the ability to perform basic maintenance and repairs of motor vehicles
Ability to follow and understand oral and written instructions
Good interpersonal, oral, and written communication skills are required
Experience with lifting and properly handling heavy materials
Demonstrated flexibility, reliability, punctuality and attention to detail
Decision-Making Responsibilities:
Ability to adjust route depending on traffic or roadwork
Contact Supervisor when there is no access to a branch
Notifying Supervisor when vehicles need repair
More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Driving Library vehicles
Warehouse setting
Physical Duties
Lifting up to 50 lbs. Required
Requires travel within NYC
Operates heavy machinery
Pre-Placement Physical Required?
Yes
Union/Non Union
Local 374
FLSA Status
Non-Exempt
Schedule
40 hours per week
Overtime as required
Schedule subject to change
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library
Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).