CHILDREN'S RESCUE FUND jobs - 82 jobs

PRIMARY FUNCTION/PURPOSE: As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action. MINIMUM QUALIFICATIONS Bachelor's degree in computer science, Information Technology, or a related field 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations Proven experience in providing technical support and troubleshooting IT issues Strong knowledge of operating systems (Windows, mac OS, Linux), hardware components, and software applications Familiarity with IT security concepts and best practices Excellent communication and interpersonal skills to interact with end-users and team members effectively Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus Ability to offer high level desktop support in an enterprise environment Experience working in Social Services Sector either Government or Non-profit preferred Possess exceptional problem solving and interpersonal skills along with excellent organization skills The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution Provides support of Microsoft 365/Azure AD Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater Install, configure, and update software applications, operating systems, and drivers on end-user devices Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime Responsible for assisting end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications Traveling around NYC to program sites, often with equipment Monitor the performance of the agency's desktop infrastructure and make suggestions for improving efficiency Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing Other duties as assigned OTHER REQUIREMENTS (including Physical Demands) May be required to work long hours and a varied schedule Traveling throughout various locations in the New York City area Lifting and moving objects weighing up to 30 pounds several times a week Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description PRIMARY FUNCTION/PURPOSE: The Procurement Specialist is responsible for all facets of client case management as it relates to a client's efforts to secure permanent housing. This role is vital in ensuring that all purchasing activities are ethical, cost-effective, and aligned with our mission. MINIMUM QUALIFICATIONS: Associated Degree in Business Administration, Supply Chain Management, or related field. Bachelor's degree preferred Two years' experience in nonprofit materials management and inventory control required. Valid New York State driver's license and an insurable driving record is required Excellent written and verbal communication skills Excellent interpersonal skills and must be computer literate in Microsoft Office ESSENTIAL DUTIES AND RESPONSIBILITIES: The Procurement Specialist is the key interface between vendors and internal departments. Responsible for supplier negotiations for materials, services, transportation, construction, client and staff supplies, and maintenance of CRF sites Participate in RFP process, including Solicit bids, evaluate proposals, and negotiate contracts in alignment with budget and quality expectations Act as a liaison to various agencies and vendors to ensure integrity of bidding and delivery process Utilize the City's Payee Information Portal (PIP), and PASSPort City information systems to prepare contracts for registration, including conducting responsibility determinations, ensuring vendor registration in required data systems, coordinating contract execution, and securing required approvals Prepare weekly reports for internal and external stakeholders on status of work Interact with representatives of requesting departments, and Finance as well as oversight agencies to receive and provide clarification Maintain Tracking of all contracts and inventory at respective sites Work with the finance department to submit invoices and documents for vendor payment Monitor supplier performance and address issues related to quality, delivery, or service Promote ethical procurement practices and sustainable sourcing whenever possible Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance Special projects assigned but not limited to purchasing and inventory management Frequent contact with staff within all departments to obtain and exchange information, and to coordinate and anticipate inventory, purchasing and maintenance needs Collaborative working relationships with and guidance to volunteers helping in CRF Sensitive and respectful relationships with clients served in CRF Frequent contact with field personnel and vendors to ensure orders are received OTHER REQUIREMENTS (including Physical Demands): May be required to work long hours and a varied schedule Traveling throughout various locations in the New York City area Lifting and moving objects weighing up to 30 pounds several times a week Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

: Provide concrete and counseling services to adult families referred by DHS. Conduct client intake. Develop Individual Service Plan Identify benefits or entitlements that may be available to the client Meet with the clients as required, to evaluate progress and assist client in developing and meeting individual goals. Provide necessary referrals for services, including mental health and/ or substance abuse counseling, as required. Advocate on the clients behalf when necessary. Maintain data collection and case records as required by funder Assist clients regain and maintain control over their lives and over their own transition to independent living. Facilitate development of self-help skills, support systems, coping strategies. Conduct group/workshops Ensure clients adhere to the facilitys rules and regulations and other duties as assigned by the DSS and Site Director Facilitate client support groups focused on activities of daily living Manage crisis within the residence and intervene appropriately to minimize risk of potential harm to residents, staff and damage to property. Notify appropriate supervisor and document events on designated forms. Attend all Required Meetings Perform other duties, as required by supervisor SKILLS: Experience providing case management services to families referred from DHS Familiarity with community resources. Understanding of challenges facing homeless populations. Consistently maintain required paperwork Ability to develop and maintain appropriate boundaries. Must demonstrate sensitivity to needs of clients in crisis. Must demonstrate responsiveness to cultural differences and a commitment to the value of cultural competency. QUALIFICATIONS: * Bachelor's Degree in social work, psychology, or related social service field, required. Minimum two years experience working with homeless populations as a Case Manager. Familiarity with CARES, a plus. Bi-Lingual (Spanish), preferred. ACKNOWLEDGEMENT OF BY EMPLOYEE: I understand the above job description as an accurate presentation of my job performance expectations.

Primary Function and Purpose: Reporting to the Director of Tenant Services, the Property Manager has overall responsibility for the daily administrative management of property operations, marketing, rent-up, certification renewals, and compliance & monitoring. The Property Manager works to establish and maintain positive, productive relationships with the community, government agencies, industry professionals, suppliers, vendors, outside contractors servicing the community, maintenance personnel, members of management and other departments, and with all residents at the property-ensuring consistent application of policies and procedures. Position Requirements and Minimum Qualifications: Job-related knowledge: Knowledge of project-based FHEPS (Family Homelessness and Eviction Prevention Supplement) and other affordable housing programs Previous experience in property management, including Project-Based Section 8 and LIHTC program administration, is required Property managers need to be good with numbers, as they manage income and expenses while ensuring the property remains financially viable Must understand local and federal property laws to ensure the business remains compliant In collaboration with the Superintendent, quickly identify and address necessary repairs, maintenance issues, and keep the property in top condition Job-related skills, including language, mathematical, and reasoning (analytical) skills: Utilize good judgment and discretion in handling confidential information Communicate effectively and establish credibility throughout the organization with senior management, department heads, and colleagues as a developer of staffing and operational solutions Ability to manage finances and work within a budget Demonstrated ability to use analytical tools, reports, and technology Bilingual (Spanish) is highly preferred Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe, with a high degree of proficiency in Excel High-level experience and proficiency working within a Property Management System is a plus Intellectual, creative, and/or communication abilities: Excellent customer service and team management skills Ability to communicate effectively with property owners, vendors, and tenants Able to act as liaison across departments and manage by influence with strong communication and relationship skills Equally effective working independently or as part of a team; must show initiative and handle pressure well in a fast-paced environment with minimal direction Frequently collaborate with a wide range of colleagues to deliver results Ethical, motivated, and results-oriented-must be a creative problem solver with a proactive and respectful approach Highly detail-oriented and organized Excellent project and time management skills with strong follow-up Maintain a positive “can-do” attitude, professionalism, and enthusiasm Superior oral and written communication skills with strong interpersonal abilities Licenses, certifications, and degrees: Associate's degree from a two-year college or university and a minimum of three (3) years of professional experience in affordable property management, housing development, urban planning, community development, or a related field; or bachelor's degree from a four-year college or university and minimum of two (2) years of experience in the above areas A minimum of three (3) or more years of multi-family residential management experience, including at least two (2) years in affordable housing Experience with low-income housing tax credits (LIHTC) is required Experience in the development and leasing of affordable housing for low-income populations is required Essential Duties and Responsibilities: Ensure the program operates with a 95% occupancy rate and exceeds the minimum 75% rent collection rate Collaborate with the Director of Tenant Services to screen potential tenants; conduct apartment viewings and review initial subsidy packages for compliance Establish and monitor move-in and move-out procedures. Coordinate with Superintendent to ensure units are clean, repaired, and ready Co-lead lease signings with the Tenant Coordinator, reviewing lease terms, building policies, and move-in provisions Manage monthly rent collection, issue reminders for past due rents, and work with the Director of Tenant Services on follow-up actions Adhere to CRF's rent collection and reporting procedures Monitor lease expirations and voucher re-certifications; collect documents for timely renewals Maintain and manage a waiting list of prospective tenants; organize screenings and viewings Meet with tenants or attend meetings alongside the Tenant Coordinator as needed Issue and manage lease violation notices, handle tenant legal cases appropriately Ensure accurate data entry in the Property Management System (Yardi) Pre-screen and interview concierges; assist AVP of Operations in hiring building and custodial staff Supervise concierges and superintendents to ensure 24/7 building coverage Develop required reports for funders and internal use; ensure accuracy Monitor compliance with tax credit, bond, and other agreements Work with the Director of Tenant Services and Quality Control to resolve operational issues Ensure financial performance and mission goals are met Handle tenant complaints and monitor the daily complaint log Assist with vendor bid collection and contracts for services or repairs Partner with AVP of Facility Operations in concierge recruitment and training Schedule and review semi-annual inspections with Superintendent Be on-call 24/7 to respond to emergencies (phone or in-person), including nights, weekends, and holidays Review and approve bills and invoices Process annual LIHTC re-certifications Attend tenant meetings and address property-related concerns Draft business letters and memos using correct grammar and spelling Represent the organization in court when necessary (e.g., rent disputes, evictions) Act as point of contact for city agencies when required Attend weekly staff meetings and manage resident relations Other duties as assigned by the supervisor Position Parameters (Other Measurable Factors): Decision-making responsibilities: May involve making challenging decisions impacting operations. Must influence key and operational management effectively with strategic input Problem-solving responsibility: Must be creative and analytical, able to resolve issues with limited information and tight timelines Working relationships and contacts: Foster strong internal relationships across departments, with leadership, vendors, and residents. Maintain calm professionalism during conflicts or emergencies Impact/Importance of Function: Essential for service delivery, satisfaction, and productive coordination between Social Services and Operations. Timely issue resolution is critical Other: May be required to work long hours and a flexible schedule Must travel throughout the New York City area Must be able to stand/walk for extended periods and climb stairs/ladders Must be able to lift/move up to 30 pounds multiple times per week Reasonable accommodations will be made for individuals with disabilities EEO Statement: Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. #IND1

Job Description PRIMARY FUNCTION/PURPOSE: The Teacher's Assistant is responsible for the care of a group of children as part of a teaching team and functions as a co-leader. PRIMARY RESPONSIBILITIES: Promotes healthy eating practices. Maintains a safe environment. Posts necessary information to ensure the safety and wellbeing of the children. Maintains an orderly learning environment. Change diapers, feeding, toileting, potty training, lifting. Utilizing the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) complete incident reports as needed. Curriculum: Provides a balance between child-initiated and teacher-initiated activities. Provides a balance between quiet and active learning activities. Uses equipment and materials for indoor and outdoor play that promotes children's physical development. Involves children in planning and implementing learning activities. Provides an integrated curriculum that meets the needs of individual children. Plans and implements experiences that promote language and literacy development. Plans and implements activities that promote the acquisition of number concept. Plans and implements hands-on activities that develop positive self-esteem. Plans and implements hands-on activities that develop social skills. Plans and implements culturally diverse experiences. Uses and promotes positive guidance techniques. Provides a wide variety of creative and expressive activities. Establishes routines with smooth transition periods. Communicates with children at their developmental level. Encourages children to be independent. Parent Involvement: Relates assessment information to parents and offers support for dealing with children at different developmental stages Plans and conducts Child Care initial intake meetings. Promotes communication with parents through weekly progress notes as needed. Encourage and provides a variety of ways for parent-volunteers to participate in the program. Other Responsibilities: Assesses program supplies and material needed prior to implementing activities. Maintains written weekly lesson plans. Assesses children's needs and developmental progress on an ongoing basis. In consultation with the Lead Teacher and Director, uses the results of assessment to plan activities. Must obtain Department of Health Food Handler's Certification within four (4) months of being employed. Must be available to rotate shifts and classroom assignments at Director's discretion, and/or as needs of the business require. Professional Responsibility: Promotes the center's philosophy and educational objectives. Supports the center's code of ethical conduct. Engages in ongoing staff development to improve personal and professional skills. Supports the professional growth and development of colleagues by sharing materials and information and providing helpful feedback and encouragement. Attends staff meetings, workshops and in-service training provided by the center. MINIMUM QUALIFICATIONS High School Diploma Preparedness as a Teacher's Assistant of young children A minimum of two years early childhood experience. Effective leadership and communication Teambuilding Strong organizational skills Teambuilding OTHER REQUIREMENTS (including Physical Demands): May be required to work long hours and a varied schedule. Travelling throughout various locations in the New York City area. Lifting and moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

PRIMARY FUNCTION/PURPOSE: Responsible for the overall direction of and provides sound management of the After School Recreation Program to the Director/Teacher of Childcare and Recreation Programs. PRIMARY RESPONSIBILITIES: Plan and implement outside/indoor developmentally age-appropriate program activities, which are consistent with the program's philosophy. To be well organized and have proper record keeping (attendance, physicals, registration, profiles, fieldtrips, monthly calendars, weekly tasks, and community link files). To plan and implement program policies and procedures to protect and promote safety. To enhance the health of all participants in the program. To organize/plan field trips and camping for the participants. To plan and implement short/long term planning goals, and an action plan to support the programs mission. Grant(s) proposal writings when necessary. Seek appropriate donations for the residents of CRF. To be involved in daily operations of the program in supervising staff, staff and program development, communicating with families, building relationships with the host community and corporations. Utilizing the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) complete incident reports as needed. Professional Responsibility: Supports the center's code of ethical conduct. Engages in ongoing staff development to improve personal and professional skills. Ingoing regular contact with departmental and other staff and volunteers for the purpose of work efforts. Attends staff meetings, workshops and in-service training provided by the center. MINIMUM QUALIFICATIONS: High School Diploma/GED Two years' experience in a recreational or educational setting required. Knowledge of office systems; Microsoft Effective leadership and communication. Teambuilding. Strong organizational skills. Excellent written and verbal communication skills. Excellent interpersonal and computer literate in Microsoft-Office. OTHER REQUIREMENTS (including Physical Demands): May be required to work long hours and a varied schedule. Travelling throughout various locations in the New York City area. Lifting and moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. IND1#

Job Description PRIMARY FUNCTION/PURPOSE: The Safety Monitor will be directly responsible for monitoring all activities in the physical location and ensuring civility amongst residents, visitors, and staff. This individual controls access to the facility twenty-four hours a day and will report any hazardous conditions within the facility and grounds to the Safety Supervisor on duty. This position is responsible for our Bronx location in New York City. MINIMUM QUALIFICATIONS: · High school diploma or GED is required · At least two years of experience in commercial and/or residential security services is strongly preferred · Must have and maintain a valid NYS Security License · Must be certified for First Aid and CPR · Valid Driver's License is required · F02 Fireguard Certificate of Fitness is required · Experience working with women and children is preferred · Must be willing to work additional shifts as needed · Excellent written and verbal communication skills, along with great interpersonal skills PRIMARY RESPONSIBILITIES: · Ensures all clients sign in & out of the facility when entering or leaving the building · Ensures clients sign the DOE School Attendance Roster when children are leaving the building to attend school · Distributes client mail and implements mail distribution procedures · Responds to client emergencies and implements incident reporting procedures · Escorts clients to social services program areas · Assist in conducting initial intakes and assisting new families upon arrival to the facility · Assist the Shift/Safety Supervisor in conducting fire drills · Conducts patrols and registers patrol in Detex system; reports any unusual activity and/or observations to the Shift Supervisor · Monitors CCTV camera system and reports observations made when monitoring the system to the Shift Supervisor · Documents shelter activity in the security logbook and completes reports as needed · Complete incident reports utilizing the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) when necessary · May drive the facility van and perform other duties as assigned OTHER REQUIREMENTS (including Physical Demands): · Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

PRIMARY FUNCTION/PURPOSE: The Roving Maintenance Supervisor (RMS) will supervise, assign, and dispatch the maintenance team to make technical and mechanical repairs throughout the Children's Rescue Fund portfolio, as per work orders. This individual is responsible for ensuring our properties meet CRF's standards for safety, appearance, and functionality, while ensuring the maintenance of a clean and healthy environment for clients, staff, and volunteers. Overseeing the operation, the RMS will assess and monitor projects for materials needed and establish timelines for completion, maintain supplies in the central warehouse, and record usage and purchases of materials/tools. The RMS will supervise the Maintenance Team in general carpentry, plumbing, electrical, wall board repairs, plastering, painting, cement repairs, cabinets/countertop repairs and replacement, door/door lock repairs, wood, ceramic and vinyl floor repairs, cove and wall base installation, window/glass repairs, flashing of roofs as needed, assigned preventative maintenance duties, and any maintenance tasks not requiring a licensed contractor/vendor. MINIMUM QUALIFICATIONS: High School diploma or equivalent required Five (5) years or more in building and property maintenance experience At least four (4) years of experience providing custodial services, in a supervisory capacity, in a business or social service environment, of three or more workers Familiarity with equipment and processes associated with custodial work Knowledgeable and skilled in the use of hand and power tools Able to handle pressure and deadlines when resolving problems Effective written and verbal communication skills Must have a valid and unexpired NY State Driver's License Must be detail oriented, highly organized, and able to work independently and/or as part of a team to complete complex projects in a fast-paced environment Must be adept and comfortable with crisis management, with the ability to think and act calmly in emergency situations Proficient in identifying operational problems and formulating/implementing realistic solutions Excellent interpersonal skills to foster cooperative working relationships with senior leaders, management, employees within other departments, as well as direct reports Demonstrate ability to exercise critical thinking, analytical, and problem-solving skills, as well as general resourcefulness Must have strong initiative and the ability to work well under pressure Excellent project-management and time-management skills, and the ability to prioritize tasks Exercise a high level of integrity and ethics while being dependable and adaptable with ever-changing priorities Possess adequate knowledge of plumbing, electrical, carpentry and heating and air conditioning units Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe PRIMARY RESPONSIBILITIES: Provides day-to-day supervision of the staff working on the Maintenance Team Participate in training and staff-development activities to acquire and maintain the interpersonal and operational skills necessary for successful job performance Respond to emergencies on overnight and weekends when necessary Monitors time and attendance, approves requests for time off and completes payroll timesheets Plans, organizes, and assigns projects to the maintenance team throughout CRF's portfolio Monitors and inspects work to ensure it has been done thoroughly and meets industry standards Ensure maintenance team has the necessary materials and tools to complete assigned projects Ensures the team exercises safety practices Tracks facility projects using work orders, and develops reports for submission to AVP In collaboration with site DBO's or Facility Managers, the Roving Maintenance Supervisor will conduct facility inspections to assess mechanical systems, utility, and water usage; they will also identify safety and risk management concerns related-to the physical needs of the properties; reports and recommends facility projects based on inspection outcome to AVP of Facilities In collaboration with the AVP of Facilities and DBO's, coordinates and monitors facility repairs assigned to vendors Diagnose the source or cause of defect or problem, making repairs in accordance with established policies, procedures, safety standards, as well as code requirements Supports the facilities in completing major unit repairs Develop and follow-up on punch lists Follow procedures for procuring materials, supplies, equipment, and tools Maintain inventory at adequate levels for the Maintenance Team Assist with cost-cutting expense control, utilizing the Maintenance Team for portfolio repairs Report excess expenditures and make cost-saving recommendations Provides hands-on skills training to direct reports; ensures they attend CRF training as well as routine safety training Report accidents and incidents in a timely manner Complete reports, documentation, and paperwork in a timely and accurate manner Foster a positive and collaborative relationship with program staff Encourage and maintain a teamwork culture within the Maintenance team Perform seasonal duties, such as AC installation and filter changing, flushing boilers and radiators Assemble and move furniture and appliances, make electrical and plumbing connections of appliances Ensure proper tagging and inspections are posted on building systems Provide documentation for critical files as needed Ensure Maintenance Team maintains professionalism through their interaction and communication with staff and clients Mold remediation Repair damaged electrical wiring when a shortage or severed wire occurs Repair broken or leaking plumbing fixtures Perform routine structural maintenance repairing windows, doors, walls, and floors Oil machinery gears and bearings as needed Change machinery belts as needed Inspect landscaping and report issues to the DBO Inspect roof for debris, leaks, deficiencies, and clogged drains While working at a location, identify deficiencies and bring them to the DBO's attention Replace light bulbs, exit and emergency signs, and stained ceiling tiles as needed Inspect vacant spaces and report issues to the DBO Ensure that when not in use, seasonal equipment is stored properly Perform any other maintenance and repair duties, and special projects assigned by the DBO, including serving on-call for emergency situations that may arise Secondary Responsibilities: Inspect work performed by vendors and contractors to verify the work, materials, and services meet the quality standards and scope of CRF In collaboration with AVP, request quotes as needed Assist locations in preparing for government and Callahan inspections Accommodate programs with filing completion of CAP with work orders, images and documentation as requested by DHS, OTDA, DOB, HPD, FDNY, HPD and other government authorities Snow removal and assist cleaning staff as needed Provide performance evaluations and make HR referrals as needed OTHER REQUIREMENTS (including Physical Demands): Travel required May be required to work long hours and a varied schedule Able to move and lift up to 50 pounds, climb stairs, work on ladders, work with arms raised over head, stand/walk for long periods of time, climb stairs, bend at waist and knees to lift boxes, appliances and furniture Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Benefits: 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Title: Shift Supervisor Supervisor: Site Director/and or DSS Category: Non-exempt SUMMARY OF JOB DESCRIPTION Under the direction of the Shelter Director, the Shift Supervisor is responsible for assuring the general welfare, security and safety of the residents, staff and facility. This position is responsible for the supervision of up to 2 to 4 persons, including program aides and/or volunteers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide coverage for the general welfare and safety of the shelter residents and staff. Provide crisis prevention and intervention as needed. Complete routine resident and facility checks to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.). Ensure nightly head count is completed (evening shift) and maintain CARES reports as assigned. Record incidents and residents grievances appropriate in log book and on incident report. Assign work-related projects to security, and maintenance as needed. Inspect all cleaning and service chores assigned to porters to ensure completion. Conduct regular fire drills during day, evening, night and weekend shifts ensuring that all staff and residents follow procedure. Interact with NYPD, EMS, NYFD, and know when it is appropriate to make emergency calls. Provide coverage on an emergency basis when needed. Arrange for coverage for current or following shift when necessary, including shift supervisor, security, and or maintenance. Other duties as assigned. Staff Supervision Notify Shelter Director of adjustments to staff scheduling to accommodate illness, etc. Supervise maintenance and security to ensure that they are meeting goals and performing their duties and discuss with Shelter Director. With the approval of the Shelter Director, remove maintenance from duty for infractions, and violations of policies. Assist Shelter Director as needed in completing documentation relevant to resident and facility reporting. Complete probationary and annual evaluations and submit to the Shelter Director for review. JOB QUALIFICATIONS: Certifications: CPR/First Aid, F-80 Certification Educational Requirements: High School Diploma or General Equivalency Diploma required. Associates Degree preferred. Experience: Minimum two years experience working in a Homeless residential facility, in a supervisory position and preferably experience working with dual-diagnosed individuals, mental health and substance abuse issues. Must have good interpersonal skills with the ability to communicate effectively both written and oral. Ability to handle and prevent crisis situations with minimal supervision. Must have some computer skills and be able to formulate incident reports. Ability to work with clientele that have special needs and provide assistance with respect and compassion. Help to foster and to promote a positive and harmonious atmosphere at the shelter. *Other Duties as assigned by Shelter Director

Job Description PRIMARY FUNCTION/PURPOSE: The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards. This individual is responsible for the management of our Lighthouse location in Long Island City, New York. QUALIFICATIONS: Master's Degree in Social Work from an accredited college/university NYS licensure (LCSW or LMSW) strongly preferred Minimum of four years' human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management Experience with multi-problem families and/or individuals desirable Ability to think and act calmly in emergency situations Ability to work with a team Attention to detail and problem-solving skills Strong organizational skills with the ability to manage tasks efficiently Excellent time management skills with the ability to prioritize assignments Excellent analytical, evaluative, and human service management skills Excellent written and oral communication, organizational, supervisory, and leadership skills Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment Must be adept and comfortable with crisis management Ability to work effectively with a wide range of community-based providers Knowledge of community health services, social service support agencies, and networks Familiarity with DHS and OTDA social service documentation policies and procedures High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases PRIMARY RESPONSIBILITIES: Monitor the program's effectiveness to ensure that the program is achieving goals and targets as defined by DHS Manage the program's multi-disciplinary teams and ensure integration of delivery of services to the families Ensure program staff implement procedures and policies to ensure quality service provision OPERATIONS MANAGEMENT: Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters Ensure billing reports are submitted in a timely manner, collaborate with the organization's fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures FACILITIES: Collaborate with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations Collaborate with the Regional Director of Facilities/Operations in ensuring that the program meets 95% occupancy rate Monitor unit work orders and complaints, ensure the operations teams respond to work orders and complaints in a timely manner METRICS & PERFORMANCE: Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics CONTINUOUS QUALITY IMPROVEMENT (CQI): Lead the implementation of continuous quality improvement activities Develop systems, processes, and tools which ensure the program meets/exceeds government/funder standards Conduct program audits to ensure compliance with organizational and government/funder standards Collaborate with organizational leadership in analyzing findings from internal and external audits while establishing measures to improve the delivery of services and deficiencies Lead or participate in CQI projects and committees ADMINISTRATIVE: Submit quality and timely reports to the organization and other regulatory agencies as mandated to ensure the program complies with reporting requirements STAFF MANAGEMENT & DEVELOPMENT: Hire, train, coach, and provide support to direct reports; provide on-going performance feedback and reviews in accordance with organizational policies Ensure staff receive required trainings to ensure optimal performance and delivery of service to clients Collaborate with Human Resources in addressing staff performance issues Promote collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals COMMUNITY RELATIONS: Establish liaisons with appropriate community agencies to maintain linkages for services needed by the families Participate in local community meetings and serve as liaison with local community members and representatives OTHER REQUIREMENTS (including Physical Demands): May be required to work long hours and a varied schedule Traveling throughout various locations in the New York City area This is a full-time position with the need to be flexible due to the organization being a 24/7 operation Lifting and moving objects weighing up to 30 pounds several times a week Climatic issues of temperature variance and ventilation association with resident facility impact delivery of services Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Crisis Services is looking to add to our team of community outreach counselors. We are seeking early-career and experienced Mobile Crisis Counselors who are interested in supporting our mission to provide crisis support to anyone in need. Who we are: Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration. What we offer: * Competitive pay with regular annual increases * Paid training and professional development * Reimbursement of initial licensure/permit fees * CWA Local 1122 Union membership * Generous Paid Time Off and paid meal breaks * Employee self-care and wellness supports including Calm app subscriptions * Quiet Room, Exercise Room and Lactation Room onsite * Great health insurance coverage w/generous employer premium contribution * Mileage reimbursement * Access to dental, vision, life, disability and critical illness insurance coverage * $300 Flexible Spending Account * 403(b) plan w/employer match after 1st year * Eligibility for Public Service Loan Forgiveness program About this opportunity: Mobile Crisis Counselors in the Emergency Mental Health Response Services Program are responsible for providing on-site crisis intervention and assessments to individuals in crisis or emergency mental health situations in the community. The primary goals of this program are client safety, suicide prevention, and hospital diversion. Job Type: * Full-Time Pay: * $25.75 - $30.15 per hour*; exact pay rate will be determined based on prior experience and education levels according to collective bargaining agreement. * Rates increasing to $26.26 - $30.75 per hour in 2026 Schedule: * Four (4) 10-hr shifts per week * Wednesday - Saturday or Sunday - Wednesday, 9am - 7pm (11am - 9pm every 3rd month) * On-Call - This position requires paid on-call shifts in addition to regularly scheduled hours consistent with program needs and collective bargaining agreement. If activated while on-call, time is compensated at the overtime rate of pay. Work Setting: * Community-based * Hybrid What you will bring to this position: * Bachelor's degree in social work, psychology, or other human service-related job field plus one (1) year of supervised experience (pre- or post-graduate) providing services to individuals in a mental health or human service setting, OR * Associate's degree in human services-related field from an accredited educational institution plus a minimum of three (3) years of applicable professional experience. * A valid NYS driver's license. * Access to a reliable vehicle with at least the minimum amount of automobile insurance required by New York State. Ready for the toughest job you'll love coming back to? Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference. EEO STATEMENT: Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Crisis Services is looking to add to our team. We are seeking a Crisis Services Ambassador Volunteer who is interested in supporting our mission to provide crisis support to anyone in need. This position is an unpaid volunteer position. Who we are: Crisis Services is Erie County's 24-hour crisis center and suicide prevention center. Crisis Services is also Erie County's designated rape crisis center and NYS approved provider of domestic violence, elder abuse and family violence service provider. In addition to providing direct services, Crisis Services promotes safety health and hope through education and direct outreach. About this opportunity: As a Crisis Services Ambassador you will represent Crisis Services at community and fundraising events throughout the year and promote the mission of Crisis Services. Volunteer schedule: Crisis Services Ambassadors' volunteer hours will vary based on scheduled events during the year. A minimum commitment of 6 months and participation at 1 event per month is required. Start date: Rolling start date based on availability to participate in required training sessions. What you will bring to this opportunity: * Minimum high school degree or GED * No prior education in mental health, suicide prevention, domestic or sexual violence, counseling, or advocacy required. * Must be at least 18 years old * Must have access to reliable transportation. Travel to events throughout Erie County will be required. Ready for a rewarding volunteer opportunity? Our team makes Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference. EEO STATEMENT: Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Job Description PRIMARY FUNCTION/PURPOSE: The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, the RA provides direct assistance, support, and care to clients residing in the facility, as well as supporting, assisting, and enforcing facility rules. This position is responsible for working with clients at our Liberty location in Jamaica, NY. MINIMUM QUALIFICATIONS: At least a High School Diploma or GED is required Must have and maintain a valid NYS security license At least two years of experience in Single Adult Shelters and/or Congregate Residential Services is required Experience working with families / homeless population is required Food Protection certification and CPR/ First Aid certification is required Must complete a satisfactory background investigation Excellent written and oral communication skills, as well as organizational skills Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment Intermediate level of computer skills with proficiency in Word, Excel, and the ability to learn new technologies and databases PRIMARY RESPONSIBILITIES: Complete new resident Intake arrival packets, exits logs, and daily occupancy forms Utilize the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-ins and Discharge Conditional Intakes Review the Nightly Attendance Roster Incident reports Receive food deliveries and confirm items received/receipts for accuracy by signing and dating forms Report all inconsistencies with food deliveries to the appropriate Shift Supervisor and Program Director Distribute meals to residents and dispose of expired food items as outlined by the DHS Food Distribution Guidelines Monitor logs to ensure clients are signing the Daily Attendance Roster when entering and exiting the facility Provide clients access to rooms and assist in the facilitation and completion of room transfers/swaps Collect trash in office and dispose trash in designated areas Distribute DHS notices (4002 notices, appointment slips, mail, etc.) to residents Adhere to DHS housekeeping mandates by cleaning office space, microwave, refrigerator, and bathroom at the end of every shift; always maintain a clean and neat office space Bag and tag client personal belongings when necessary, and report room cleaning and repair needs to Shift Supervisor Collaborate with on-site Shift Supervisor to ensure a safe environment for all staff and clients Conduct hourly rounds of the facility to ensure all room doors are secured, and clients' personal belongings are secured Conduct safety checks of clients staying in the facility due to illness, mobility issues, etc. Ensure clients are responsive during safety checks Immediately alert medical staff and immediate supervisor of any clients found in distress Must be able to rotate shift at the discretion of the DPO to meet the needs of the program Conduct operation unit inspections during the new intake process Maintain all logs (Attendance, ACS, emergency contacts, sign-in/out logbook) and submit logs on the 1st of every month to the Director of Operations On the 1st of every month, create a dead file of all the logs to be submitted for storage Adhere to the dress code policy for uniformed personnel and maintain a clean, neat, and professional appearance at all times Review all paperwork and logs completed during the previous shift with the Shift Supervisor before the end of tour Physically check all unoccupied rooms to determine status of readiness, repairs, and cleanings Ensure all clean and ready units have clean linens and towels; alert maintenance team of any items needed Complete and submit all paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents etc.) Serve breakfast 8:00am to 10:00am, lunch 12:00pm to 2:00pm, and dinner 6:00pm to 8:00pm Finalize Night Signature Roster (NSR) in CARES Ensure new logs for the month are in place Receive and log incoming meals, usually at 6:00am Deliver mail during the 8:00am to 4:00pm shift Clock in where appropriate using the time clock system sign-in via the onsite logbook Must be available for overtime when necessary Required to work additional shifts to ensure coverage when staff is out of the office for various reasons Other Requirements (including Physical Demands): May be required to work long hours and a varied schedule to meet job demands and deadlines Periodically may bend, lift, and carry objects weighing up to seventy-five pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Primary Function and Purpose: Maintain a clean and healthy environment for clients, staff, and volunteers by performing a variety of cleaning and maintenance tasks. Essential Duties and Responsibilities: Sweep and clean office and property delivery areas. Repair and maintain property and perform minor repairs. Assist in unloading and storage of deliveries. Remove garbage from property and office areas. Clean and mop floors. Prepare floors for stripping and waxing as required areas. Assist maintenance staff in moving furniture in offices and residential areas. Clears sidewalks and entrances of snow /apply salt and keep areas dry during inclement weather. Prepare units for occupancy. Clean, repair and store paint brushes, rollers, ladders, and other equipment; and prepare and apply paints and finish to interior and exterior surfaces when required. Report routine observations of residential and public areas to supervisory staff including conditions which that might affect the safety and security of clients or staff. Overtime is a requirement. Perform other duties and special projects as required including serving on-call for a oneweek period each quarter. Facilitate effective communication with other staff. Other additional duties, directions, and tasks as designated by supervisor. Position Parameters [other measurable factors]: Decision-making responsibilities: Will have very limited challenging decisions that could impact the operations. Frequent contact with staff within departments using considerable independent judgment in making decisions. Problem solving responsibility: Exercise a high level of creativity and the ability to think analytically to effectively problem solve with limited information at hand. Working relationships and contacts: Foster positive relationships with internal contacts which will include interaction with senior leaders, management, employees within other departments, and direct reports. Impact/importance of function: Accountable for service delivery for resident satisfaction and to increase positive productivity between Social Services and operations and ensuring accurate and timely response to issues or concerns that are identified. Position Requirements and Minimum Qualifications: Job-related knowledge: Knowledge of project-based FHEPS [Family Homelessness and Eviction Prevention Supplement] and other affordable housing programs. Job-related skills, including language, mathematical, and reasoning (analytical) skills: Utilize good judgment and discretion in the handling of confidential information. Communicate effectively and establish credibility throughout the organization with Senior Management, department heads, and colleagues as an effective developer of solutions to business staffing challenges. Demonstrated ability to understand and work with analytical tools, reports and technology. Bilingual Spanish is ideally preferred. Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe, with a high degree of proficiency in Excel. High level of experience and proficiency working within a Property Management system is a plus. Intellectual, creative, and/or communication abilities: Great customer service and team management skills to handle regular contact with external and internal callers and to assure a high degree of customer service is provided. Ability to communicate effectively with property owners, vendors, and tenants. Equal ability to work independently or as part of a multi-functional team with incredible initiative, work well under pressure managing multiple and shifting priorities to complete complex projects in a fast-paced environment with minimal direction. Frequently collaborate with a wide range of colleagues to deliver expected results. Highly ethical motivated and results-oriented, proven creative problem solver with positive respectful proactiveness. Utilize demonstrated good judgment and discretion in the handling of confidential information. Must be detail oriented, highly organized. Excellent project management with strong follow-up skills, time management and presentation skills. Superior oral and written communication skills coupled with strong interpersonal skills. Licenses, certifications, and degrees: High School Diploma or GED. A minimum of two (2) years of satisfactory full-time work experience in custodial services in a business or social service environment. Other: May be required to work long hours and a varied schedule. o Travelling throughout various locations in the New York City area. o Lifting and moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status #IND1

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Help or transport service Paid time off Training & development Vision insurance SAINT P.A.U.L.S., INC. DIRECTOR OF OPERATIONS Full job description Overview: The Director of Operations is responsible for continually focusing on achieving DHS shelter operations through cost control, client satisfaction and developing employees, while maintaining the integrity of the shelters under the SAINT PA.U.L.S., INC cluster. Responsibilities: Focus on shelter operation, including training, scheduling, daily duties, etc. Tour the operating departments, daily making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to DHS standards, and the review of previous and future sales and operations efforts. Meet all DHS financial review dates and SAINT P.A.U.L.S., INC. directed programs in a timely fashion. Hold a monthly financial review with the CEO, shelter Site Directors, and available supervisors. Ensure that all department heads maintain DHS budgeted standard checkbook accounting procedures. Develop managers and staff for future advancement through competency training and corporate sponsored training programs. Participate in required DHS shelter coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all DHS policies and procedures and train new managers to ensure compliance. Oversee and assist in the SAINT P.A.U.L.S., INC. budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to DHS standards. Assist in creating a positive team-oriented environment which focuses on the clients, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Managers and Site Directors. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with clients, management and all other employees. On a monthly basis, observe SAINT PA.U.L.S., INC. budgetary position by estimating line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. Prepare and conduct all management interviews and follow hiring procedures according to DHS and SAINT P.AU.L.S., INC. standards. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the organization prior to any offer being extended. Perform all department manager performance appraisals according to SAINT P.A.U.L.S., INC., and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to ASAINT P.A.U.L.S., INC. and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the CEO OR anyone from the NYC Department of Homeless Services. Ensure that all employees receive fair and equitable treatment according to SAINT P.A.U.L.S, INC. Respond to client complaints in a timely manner. Assist in prepare the budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting. Work with other Executive Board members and keep them informed of agency issues as they arise. Keep the CEO fully informed of all problems or matters requiring his/her attention. Prepare and submit required reports in a timely manner. Organize and conduct department meetings on a regular basis. Monitor quality of service and product. Cooperate in menu planning and preparation. Ensure timely purchase of shelter items within budget allocation. Oversee operations of the clients cafeteria. Qualifications: At least 6 years progressive experience in a DHS shelter or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with clients and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with DHS Standards, as required by scheduling, which will vary according to the needs of the facility. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with DHS Standards and regulations to encourage safe and efficient shelter operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Job Description General Purpose of the Job The Intake Specialist is responsible for engaging the new clients to assess their immediate medical, behavioral health and psychiatric needs and link them to the services needed. Provides support to the clients during initial entry into the program and facilitates engagement with program staff and services. Ensures accurate and timely completion of intake documentation in accordance with regulatory compliance requirements. Primary Responsibilities Engage new clients to conduct initial intake assessments, connect clients to internal and external services and advocates on behalf of the client. Collaborate with the client, LPN, Client Care Coordinator and DHS outreach teams in determining the appropriate level of services which will address the client's immediate needs. Escort clients to initial appointments with new providers as needed and advocates on behalf of the client. Monitor client's stay in program, conduct outreach efforts and collaborate with outreach teams in locating new clients who leave the program and encourage them to return. Provide counseling and crisis intervention to clients experiencing difficulty in the transition from living in the streets to living in a shelter environment. Collaborate with social services team members in ensuring the client receives the necessary and appropriate services in a timely manner. Advocates on behalf of the client. Facilitate groups and workshops to enhance daily living skills and self-care. Complete all new client intakes and collect identification and documentation within 24 hours of arrival. Maintain accurate documentation in both written and computer databases (CARES), adhering to governmental and agency policies. Coordinate retrieval of documents and property from previous shelter providers as needed. Maintain familiarity with program resources available on- and off-site. Maintain client intake tracking spreadsheets for new clients. Attend on-site and off-site multidisciplinary team meetings and case conferences. Perform additional duties and special projects as assigned and required. Secondary Responsibilities Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures. Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance. Develop and maintain effective communication with other programs and units within the organization to facilitate inter-agency referrals. Facilitate transfer of clients to external shelter providers by submitting referral packages. Develops and submits reports and data as requested. Minimum Qualifications Education: Bachelor's degree preferred and/or an Associated degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice or Human Services. Experience: Bachelor's degree (preferred) with a minimum of one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services or housing services preferred. Associate degree (considered) with a minimum of two (2) experience in social services, counseling, crisis intervention, family services, preventive services or housing services preferred. Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and family dynamics treatment is necessary. Bilingual language ability is highly desirable. Must have incredible initiative, the ability to work well under pressure, and the ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment. Excellent written and verbal communication skills. Strong critical thinking, analytical, and problem-solving skills. Exceptional organizational and time management abilities. Ability to prioritize multiple tasks and meet deadlines. Excellent oral, written, interpersonal communication skills. Strong interpersonal skills and ability to work independently or as part of a team. Demonstrated discretion in handling confidential information. High level of computer proficiency in Word, Excel, and the ability to learn new technologies and Databases. Other Requirements (including Physical Demands) Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands. May be required to work long hours and a varied schedule to meet job demands and deadlines. Periodically they may bend, lift, and carry objects weighing up to seventy-five pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

General Purpose of the Job: Reporting to the AVP of Special Projects, the Director of Housing Placement provides leadership and direction to the Housing team to ensure the team can sustain the mission and vision of the organization by achieving organizational goals; and ensuring CRF's transitional housing programs exceed DHS assigned housing targets and meet legal, regulatory and contractual obligations. Broadens the organizations available vacant housing units by cultivating and establishing new landlord /broker relationships and strengthen existing landlord and broker relationships. Essential Duties and Responsibilities: Utilizes CRF's data and DHS reports to monitor CRF's overall performance and develop strategies to improve the quality and quantity of housing placements across CRF's portfolio. Hires, orients, trains and manages the housing team across the CRF portfolio. Provides on-going performance feedback and reviews according to organizational policies. Monitors the work of the housing team, sets performance targets and priorities, delegates tasks, and sets deadlines. Collaborates with the Program Director and Human Resources in addressing performance issues. Collaborates with the Program Directors in monitoring the program's established housing targets and placements; develop strategies to address program specific barriers in meeting their housing targets. Identifies and cultivates new landlord and broker relationships to ensure expansion of available housing units. Reviews existing landlord and broker listings to assess effectiveness of relationship and address any barriers which impact our ability to access available housing units. Assists housing team by identifying and providing leads to available housing units. Conducts random audits of NYC's CAPS, Current, Homes and CARES electronic system to ensure the housing team meets DHS and CRF compliance standards in the completion and submission of required documentation. Conducts random audits of the client charts and DHS CARES to ensure the Housing plans and housing notes are current and reflect the delivery of quality services. Assesses processes, systems and reports to identify deficiencies in the monitoring and tracking of client's progress in obtaining permanent housing; develops and implements changes to reduce the client's length of stay in shelter and improve the quality or housing placements. Secondary Responsibilities: Liaise with DHS Rehousing Support Division and HPD to advocate and resolve issues impacting on our client's ability to obtain permanent housing. Establishes and maintains a schedule for housing workshops across the CRF portfolio. Will co-lead housing workshops with the Housing Coordinator or Housing Specialist. Fosters effective communication with other staff within the interdisciplinary context, participates as an active member of the homeless services team and contributes to staff meetings. Participates in meetings, training and organizational events. Complies with and promotes compliance in all organizational policies helping to strengthen and maintain ethical organizational culture. Position Parameters [other measurable factors]: Decision-making responsibilities: May be required to make decisions challenging decisions that could impact the program operations Ability to influence key and operational management through well-articulated strategies Problem solving responsibility: Exercises a high level of creativity and the ability to think analytically to effectively solve problems with limited information at hand Working relationships and contacts: Fosters positive relationships with internal contacts which will include interactions with senior leaders, management, employees within other departments, and direct reports Furthers positive working relationships with regulatory and funding agencies, landlords, community partners and leaders Communicates effectively with diverse groups, including community partners, and volunteers to advocate for the organization's interests Impact/importance of function: Responsible for the development of systems and processes and expanding housing resources available to CRF clients Accountable for service delivery for client satisfaction and to increase positive productivity between the organization and the client and to ensure clients are moving into permanent housing expeditiously Position Requirements and Minimum Qualifications: Licenses, certifications, degrees, and job-related knowledge: Master's degree is preferred from an accredited college in an appropriate human or social service field and at least 4 years' work experience in a non-profit upper-management position. Or a BA required from an accredited college in an appropriate human or social service field with at least 6 years' experience in a non-profit upper management position Experience in program development and management, assessment and evaluation, and compliance management within the homeless industry in NYC Experience in working in the low-income and supportive housing market in NYC Demonstrated knowledge and experience in a start-up non-profit environment Knowledge of NYC electronic systems for client assessment to determine eligibility for housing programs; submission of supportive housing applications and client information and documents for subsidized housing (i.e., CAPS, Current, Homes, CARES) Knowledge of NYC housing subsidy programs; HPD and NYCHA requirements Knowledge of community health services, social service support agencies and networks Job-related skills, including language, mathematical, and reasoning (analytical) skills: High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases Ability to assess and implement improvements in processes, analyze information, strategically plan, and emphasize excellence in work product Highly skilled to handle multi-site organizational issues Intellectual, creative, and/or communication abilities: Ability to think and act calmly in emergency situations Attention to detail and problem-solving skills Strong organizational skills with ability to manage tasks efficiently Superb time management skills with ability to prioritize assignments Excellent analytical, evaluative, and human service management skills Exceptional written and oral communication, organizational, supervisory, and leadership skills Must have incredible initiative, the ability to work well under pressure, and the ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment Capable to develop strong teams who can develop collaborative working relationships and function within the interdisciplinary team Must be adept and comfortable with crisis management Ability to work effectively with a wide range of community-based providers Familiarity with DHS and OTDA social service documentation policies and procedures Critical thinking, analytical and problem-solving skills as well as resourcefulness Other Requirements [including physical demands]: Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee, and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands May be required to work long hours and a varied schedule Traveling throughout various locations in the NYC area Lifting and moving objects weighing up to 30 pounds several times per week Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Comments: This position combines aspect of a real estate broker job functions and a senior program director position within the homeless services system or housing prevention program. EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1 Monday-Friday | 9:00 am- 5:00 pm

Job Description PRIMARY FUNCTION/PURPOSE: Assist in guidance of housing relocation specialists in assisting homeless families with relocation into permanent housing. Identify, research, and disseminate information on and making use of, housing resources; and facilitate a smooth transition for families who are relocating to permanent housing. PRIMARY RESPONSIBILITIES: Assist the Social Service Supervisor in the supervision of the Housing Specialists. Assist in the orientation and training of housing staff. Provide guidance to housing relocation specialists, when needed. Assist housing staff through individual and group meetings and daily consultation to ensure effective service provision on both an individual and a team level. Intervene or direct staff intervention in appropriate situations to resolve client and housing related problems effectively and efficiently. Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES) to review housing records and reports to ensure the appropriate recording of data and responses which maintain the integrity of the program, meet regulatory requirements, and demonstrate effective provision of services and utilization of agency resources. Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES) ensure that all information is updated in system in a timely fashion as required by DHS, when needed. Keep social service team abreast of information on current and future housing resources to assure that both Case Managers and Housing Relocation Specialists are aware of any new changes. Track and monitor housing applications, packages, facility housing reports and housing placement for all families. Serve as the facility administrator for the HRA - Pact system and monitor the completion, submission, and certification of 2010e applications for supported housing. Develop and maintain relationships with housing providers and the Veterans Administration to cultivate housing leads and resources to assist housing staff with permanent housing placements. Work with interdisciplinary team to develop and facilitate Independent living workshops identifying and addressing barriers to housing search and securing permanent housing. Serve as a liaison between shelter, DHS and landlords regarding move-in schedules, leases, rent and utility issues. Advocate for and assist housing relocation specialist to complete A & A and FLEET move-out request. Assume case load duties, with special cases during housing specialist vacancies, when required. Closely monitor open/closed Public Assistance cases on a weekly basis. Closely monitor certified and high-income families. Closely monitor all apartments viewed/visited by clients weekly. Track and monitor housing applications, packages, facility housing reports and housing placement for all families. Work towards the achievement of DHS weekly, monthly, and quarterly target goals of moving families into permanent housing in conjunction with social services department. SECONDARY RESPONSIBILITIES: Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings. Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance. Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident. May have on-call responsibilities. Comply and promote compliance with all agency policies helping to strengthen and maintain an ethical organizational culture. MINIMUM QUALIFICATIONS: Associate's degree in Social Work, Sociology, Psychology, Criminal Justice or Human Services required. A minimum of 4-year experience related to housing for homeless or low-income populations required, including two years in a family services/singles setting and two to four years' experience with high-risk families/singles and housing services. Experience in-group facilitation, housing advocacy, working with the homeless population preferred. Knowledge of housing issues is essential. Knowledge of tenant and landlord laws is desirable. Excellent written and oral communication, organizational, supervisory, and leadership skills. Skilled in supervising the work of others and instilling professional work methods and practices. Effective ability to interact with clients, external partners, agencies, and others to assure clients' housing needs are met. Ability to work independently with minimum supervision. Valid New York State driver's license and an insurable driving record. High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases. OTHER REQUIREMENTS (including Physical Demands): May be required to work long hours and a varied schedule. Travelling throughout various locations in the New York City area. Lifting and moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Job Description PRIMARY FUNCTION/PURPOSE: Under the supervision of the Program Director, the Director of Building Maintenance oversees all maintenance, janitorial, and capital improvement projects for our Union Hall location in Queens, NY. This includes the care, cleaning, and inspection of public spaces within the development such as buildings, grounds, and garbage disposal areas, in accordance with established procedures. This individual will ensure all building systems are maintained in working order, and recruit/interview for vacancies as coordinated by the Human Resources Department. Responsibilities include supervising, scheduling, and assigning duties to the maintenance and janitorial staff, as well as ensuring the building meets all building compliance requirements as defined by DOB, HPD, FDNY and other government authorities. This person must also be on-call for emergencies during off hours and report to the property. MINIMUM QUALIFICATIONS: An education in the trades and five (5) or more years of experience in facilities and/or residential building maintenance Two (2) or more years of supervisory experience and a track record of hiring, developing, and retaining high-performing teams A minimum of three (3) or more years of building management experience, with a minimum of two (2) years of shelter experience 3-5 years of experience in building construction, maintenance, and repair is preferred Must be willing to obtain necessary training and certifications as related to the position and building requirements ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintenance: Oversee all building systems, maintenance, repairs, and modifications Observe work operations, procedures and environment to identify possible hazardous conditions or unsafe work practices, formulate corrective measures for safety Monitors work orders and ensures repairs are completed within prescribed guidelines, coordinate the completion of repair and close out work orders in Yardi system in accordance with established procedures Ensure work performed by staff is completed satisfactorily and follow up on any deficiencies Maintain a preventative maintenance schedule and ensure pre-seasonal preparation of HVAC and building systems Perform or oversee routine tasks such as plumbing, electrical work, HVAC systems maintenance, and carpentry Maintain a Preventative Maintenance schedule and ensure pre-seasonal preparation and maintenance for building systems are carried out as scheduled Weighs the pros and cons of different solutions, considering cost, time, and resources Adjust, maintain, and clean all machinery and equipment, maintain in compliance with all rules and regulations including heating, plumbing, motors, fans and electrical parts Handle emergency repairs quickly to minimize disruptions to the quality of life for clients and staff Obtain estimates and quotes for repairs, renovations, and supplies Liaise with vendors and service providers for repairs on various projects Maintain basement storage areas in an orderly, safe, and hazard-free manner Repair or replace inoperable appliances Ensure client rooms and common areas are painted as needed Maintain exterior parts of the building, ensuring good upkeep for walkways, building face, etc. Maintain vacancy reports off offline units for repairs and materials needed for turnover; ensure room turnovers are completed within the DHS guidelines Manage snow removal, landscaping, and garbage disposal Cover shifts with associated duties and tasks, in the absence of staff Conduct unannounced site visits during off hours and days, to monitor staff performance and ensure the site is maintained, cleaned, and in good repair Will work independently, meet deadlines, multitask, and solve problems, working under a moderate to high degree of pressure Provide supervision and document it, taking immediate disciplinary actions when necessary Collaborate with AVP and procurement department to obtain bids for building projects Follow up on local law requirements Be proactive with the ability to take initiative Maintenance and Janitorial Staff: Assign daily maintenance tasks to maintenance and janitorial staff through work order system and follow up through their completion of assigned tasks Ensure placement of trash and recyclables on the street for pick up per Department of Sanitation's schedule for pick up Assign janitorial staff to cleaning tasks to keep common areas, lobby, hallways stairwells, elevators, walls, doors, glass fixtures, and floors are clean and well maintained Assign janitorial staff to clean vacant rooms, log and store properties left by clients in identified storage area Ensure all staff wear proper uniforms During cold temperatures, ensure all walkways are free of ice and snow In the absence of the custodial staff sweep, mop, dispose of trash, and handle snow removal during inclement weather Provide supervision, coaching, and training for staff as needed; ensure staff attend scheduled training Attend hearings for any violations as requested Inspections/Record Keeping: Regularly inspect the building and building systems to identify issues and ensure that they are addressed in order to prevent system breakdown Inspect the client rooms regularly to ensure rooms are maintained in good repair Assign staff to conduct daily and weekly inspections on the safety system and devices such as smoke detector, emergency lights, drainage systems, and fire stop applications Accompany government agencies on inspections in the property and immediately report and mitigate citations or violations Ensures contracted vendors are inspecting the elevators, back flow, boilers, sprinkler systems, fire panels as outlined in the preventive maintenance contract Maintain logs of vendor site visits Conduct daily inspection of building exterior, interior of property, safety, and building systems Enter all inspections, repairs, and building maintenance issues in the YARDI system Safety: Ensure the property is in compliance with New York City building codes Train all staff on OSHA and other safety procedures/practices as prescribed by government authorities, using safety goggles and equipment as needed Ensure maintenance and janitorial staff follow safety procedures, ensuring tools, equipment, and materials used for repairs/cleaning solutions are stored properly and not left unattended Manage keys, fobs, and other access systems for the clients Maintain and inspect safety equipment such as fire extinguishers, sprinklers, and alarm systems Maintain Material Safety Data Sheet (MSDS) Vendor Management: Manage vendor contracts to ensure the scope of work as outlined in the agreement is carried out to the executed terms Inspects and signs off on completed projects and work Immediately reports deficiencies of contracted scope of work Secures quotes for scope of work per projects as directed Ensures adequacy of contracted services such as exterminating, and other contracted maintenance Inventory: Maintains an inventory of all supplies, tools, and equipment Accept deliveries and/or pick up materials and equipment Maintain records of packing slips and invoices Procures materials needed for repairs, painting, and cleaning for the property Maintains an adequate inventory level for all material and supplies; optimizes stock levels and prevents overstock or understock scenarios Maintains inventory in a secure and safe space Track purchases and usage of inventory through YARDI and other prescribed systems Provides detailed reports on inventory levels, trends, turnover rates, and more Ensure staff understand how to use the inventory system effectively Client Relations: Respond to all client service requests in a timely manner and maintain accurate records of the work performed Ensure staff maintain professional boundaries and respectful communication with tenants Listen to client feedback and respond promptly and respectfully to their concerns Treat all clients equally and without bias, regardless of personal or cultural differences Provide proper notice before entering a client's unit regarding tenant privacy Inform clients of utility and elevator service interruptions OTHER REQUIREMENTS (including Physical Demands): May be required to work long hours and a varied schedule Traveling throughout various locations in the New York City area Lifting and moving objects weighing up to 30 pounds several times a week Willingness to be flexible as the organization is a 24/7 operation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1