While there’s no such thing as a typical day, you may start your morning by meeting with your team to talk through the week’s goals and daily schedule. After the team huddle, you meet with one of your chocolatiers for your weekly 1-1. They mention that they have an idea for a more efficient way to package the bonbons, so you set aside some time for them to test prototypes later in the week. Just as you’re due to start a meeting with our Product Manager, the tempering machine stops working. With a text to reschedule, you drop everything to focus all of your attention on working with our mechanic to fix the machine. The next hour has you delegating troubleshooting tasks to the team, making phone calls to the Mechanic, a minor chocolate spill, and finally, a fixed machine. After lunch, you plan out the newest team member’s training and onboarding schedule and send a status update on an ongoing R&D project. You finish the day with some admin time where you outline your plans for developing your team, troubleshoot a packaging issue, and experimenting with concepts for the upcoming seasonal bonbon line. At the end of the day, you are sure to save some time to celebrate your newest team member’s birthday with ice cream from their favorite shop.
About You
You are always planning ahead to anticipate the needs of your team and what they will need to hit the team's production goals. When speed bumps come along, you roll with it. You’re known for your positive, team-oriented, can-do attitude and leadership. People seek you out as someone who listens and helps problem-solve any situation. Your commitment to quality is obvious and you never cut corners or compromise on our standards. You are excited to work closely with a tight-knit team and make strong relationships with the managers across the entire organization. You know how to strike a balance between working with your team on the floor and taking care of all administrative and planning tasks. You’ll be measured by your ability to maintain a successful team and hit goals, deadlines, and flavor and quality metrics.
Responsibilities
- Costing and Budgeting: Maintain inventory, allocate labor appropriately, and maintain a budget for the Confections department. Maintain inventory of all ingredients and packaging supplies so that the team always has the necessary supplies on hand to meet goals.
- Production Planning: Create and maintain daily, weekly, quarterly, and annual production plans. Handle and adapt for hiccups in daily production.
- Team Support: Coach team to grow individuals and address any performance issues; maintain an appropriate bar for talent and behavior. Conduct interviews and coordinate with People Operations to build a healthy, adaptable team.
- Administration: Maintain team schedule, manage time off requests, approve timesheets, and manage other administrative tasks for the team.
- SOPs: Work with your team to develop SOPs for all processes. Ensure all current processes are documented and develop new documentation for new products and processes.
- Goals: Consistently hit production deliverables and deadlines for all purchase orders. Proactively communicate any potential roadblocks to stakeholders and any other affected teams.
- Project Coordination for New Products: Serve as the main point of contact for all new products and product launches. Work with Product Managers and Creative team to develop new products from concept to execution.
- Production Tasks: Balance hands on production tasks with administrative and planning work.
- Research & Development: Conduct recipe testing, experiment with new products, techniques, and flavors. Implement systems to continue to improve flavor and quality over time.
- Machinery and Safety: Improve systems around production, with an eye for more efficient and safe processes, ensure that teams have the training to operate machinery and are being audited on an annual basis.
- Other tasks as necessary
Requirements
- Leadership experience: Prior experience in a leadership role in a deadline-driven, team-oriented environment where setting and meeting goals is essential. You know how to create a production plan, factoring in buffer time and call outs.
- Chocolate Industry experience: Experience working with chocolate production. You know the basics of tempering, formulation of ganaches, enrobing, and product shelf life.
- Time management & prioritization skills: You understand competing priorities and always try to maximize what you can accomplish with the available time and resources.
- Excellent communication skills: Your communication style is approachable and clear, making it easy to coordinate with your team as well as other leaders across the company.
- Organizational skills: You're a motivated, buttoned-up person who likes to plan (and back-up plan, and to back up your back-up plan) to make sure all your t’s are crossed and i’s are dotted.
- Tech skills: Computer skills that include Google Suite, SKULabs, and others. Willing to learn new systems.
- Language skills: Fluent spoken and written English. Spanish language skills a plus!
- Bonus: Experience building out a kitchen or production space.
Benefits
The benefits and perks continue beyond a robust chocolate education. Dandelion Chocolate constantly invests in our people and culture. All team members receive medical, vision, and dental benefits as well as the option to enroll in our 401k program. All employees receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, local gym discounts, chocolate tasting opportunities, the chance to travel to origin and our Japan locations, and a range of opportunities to grow and develop within the company.
How to Apply
Dandelion is growing and we are invested in employees who take ownership over their role and are interested in contributing in a bigger way with us. You will stand out from the crowd if your resume is accompanied by a cover letter with a few sentences describing the best team you’ve worked with and why it worked so well.
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