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Chocolatier skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical chocolatier skills. We ranked the top skills for chocolatiers based on the percentage of resumes they appeared on. For example, 33.8% of chocolatier resumes contained food handling as a skill. Continue reading to find out what skills a chocolatier needs to be successful in the workplace.

15 chocolatier skills for your resume and career

1. Food Handling

Here's how chocolatiers use food handling:

Established kitchen policies in areas of food handling, safety, and sanitation
Advise customers on the latest Chocolate trends * Food handling services as needed

2. Cleanliness

Here's how chocolatiers use cleanliness:

Prepared quality food products, processed accurate register transactions, maintained general appearance and cleanliness of store premises.
Attained Cashier experience Provided great customer service skills in fast paced environment Ensure cleanliness of food preparation area

3. Quality Customer Service

Here's how chocolatiers use quality customer service:

Provided quality customer service Handled register transactions Maintained store and restocked products
Job duties included quality customer service, organization, complaint resolution and proper accountability and storing of cash.

4. Food Preparation

Here's how chocolatiers use food preparation:

Produced mass quantities of chocolate manually, cleaned food preparation equipment, work areas, counters, and tables
Performed functions related to food preparation and inventory control in accordance to company policy.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how chocolatiers use customer service:

Wholesale and customer service, self-directed work with substantial documentation requirements and time management skills.
Provided customer service including waiting on retail customers and preparing specialty gift packages.

6. Inventory Control

Here's how chocolatiers use inventory control:

Assisted in packaging of chocolates and inventory control.
Cash Handling - POS System/Micros Label merchandise Provide product information Inventory Control Greeter Candy making Expediting Bussing

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7. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how chocolatiers use retail environment:

Directed customers to knowledgeable chocolate purchases in a high-scale retail environment.
Prepare Artisan chocolates for a retail environmentMenu/recipe creation

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how chocolatiers use pos:

Serviced retail customers by processing purchase orders/request and deliveries; displaying specific POS materials for advertisement and product announcement.
Maintained inventory and assisted owner operator in POS install and report capabilities.

9. Temper

Here's how chocolatiers use temper:

Use temper machine Cleaning chocolate molds Putting on transfer sheets Molding chocolates Piping caramel into chocolate shells Unmolding chocolates Packaging chocolate
Mix and temper chocolate according to recipe.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how chocolatiers use sales floor:

Managed cash registers, kept sales floor stocked, clean, and organized.
Assisted in execution of merchandising and operational functions to company standards within sales floor areas where assigned

11. Coffee Drinks

Here's how chocolatiers use coffee drinks:

Trained to learn measurements and proper ingredients that were necessary to make certain hot/cold coffee drinks and milkshakes.
Prepared and served delicious espresso and coffee drinks according to memorized recipes.

12. Chocolate Products

Here's how chocolatiers use chocolate products:

Participated in creating a variety of chocolate products.
Restock shelves and cases Make chocolate products Open and Close registers Clean facility

13. Customer Orders

Here's how chocolatiers use customer orders:

Dip & design fruit with chocolate for customer orders.
Make handmade chocolates & gelato Decorate/package chocolate Make coffees/teas & Drinking chocolate Keep things cleaned & Stocked Take customer orders

14. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how chocolatiers use retail sales:

Answered questions about merchandise and provided product information to enhance retail sales and ensure ongoing customer satisfaction.
Retail sales of cellular communications products and manager of inventory levels.

15. Customer Relations

Here's how chocolatiers use customer relations:

Create customer experience focused on customer relations, not on sales.
Review marketing materials and collaborate with owner on new ideas to improve existing customer relations or create new growth.

5 Chocolatier resume examples

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What skills help Chocolatiers find jobs?

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List of chocolatier skills to add to your resume

The most important skills for a chocolatier resume and required skills for a chocolatier to have include:

Food Handling
Cleanliness
Quality Customer Service
Food Preparation
Customer Service

Inventory Control
Retail Environment
POS
Temper
Sales Floor

Coffee Drinks
Chocolate Products
Customer Orders
Retail Sales
Customer Relations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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