Job Description
Title: Health Home Plus Client Care Coordinator
Reports To: Client Care Supervisor
FLSA: Non-Exempt
Status: Full-time
Supervisory Responsibility: Not Applicable
About CHOICE:
CHOICE is a leading Care Management Agency serving Westchester County in New York. Our Vision is a world where all people have a foundation to meet the challenges of everyday life. We are a dynamic not-for-profit organization which operates in the fast-changing environment of healthcare reform. Funded by Medicaid and government grants, we strive to maximize positive human outcomes as we deliver our services to our clients. CHOICE's core Mission is to help people restore and maintain their dignity and well-being regardless of their economic, mental, emotional, or physical conditions or limitations. We do this by providing Mental Health Advocacy and Peer Support, Homeless Outreach Programs and Services, and Mental Health Care Management and Support to those in need.
Essential Functions of the Role:
The Intensive Case Managers operate within a multidisciplinary unit and include Client Care Coordinators. All Intensive Case Managers have at least 2 years clinical experience, which includes client direct contact experience. function as an advocate, facilitator, outreach coach, educator, care coordinator, and motivational counselor for members and their families for members who have complex behavioral health and or medical conditions.
The role of the Intensive Care Manager includes, but is not limited to the following tasks:
Position Responsibilities:
Providing a timely outreach to new referrals
Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member's needs.
Completing members needs assessment to determine appropriate services and inform the care plan.
Developing an individualized member centric comprehensive care plan with input from the member, provider, and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations to reduce barriers to treatment.
Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports, and individual supervision.
Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases.
Providing consultation and coordination with the behavioral health or medical providers, facility or family members, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues.
Providing motivational counseling and encourage self-advocacy to help sustain members' commitment to their care plans and treatment adherence.
Coordinating and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach. Sending outreach letters to members who are not telephonically accessible or who do not res pond to multiple telephonic outreach attempts.
Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member's clinical needs.
Send outreach letters to members who are not telephonically accessible or who do not respond to multiple outreach attempts.
Client's progress and Intensive Case Manager interventions are documented appropriately in the care management system.
Provide case closure/discharge at the time of completion.
Follow all workflows meeting regulatory and accreditation requirements.
Maintain a consistent caseload within parameters as defined by clinical leadership. Communicate as needed with clinical supervisor to address caseload balancing.
Position Requirements:
Education: 1. A bachelor's degree in one of the fields listed below; or 2. A NYS teacher's certificate for which a bachelor's degree is required; or 3. NYS licensure and registration as a Registered Nurse and a bachelor's degree; or 4. A Bachelor's level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
Qualifying education: includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or another human services field.
AND
Experience Two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse; or 2. In linking individuals with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing, and financial services). A master's degree in one of the listed education fields may be substituted for one year of Experience.
Licenses: Current valid and unrestricted Driver License.
Salary Range: $42,500 - $47,000
$42.5k-47k yearly 11d ago
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Client Care Coordinator
Choice of New Rochelle In 3.4
Choice of New Rochelle In job in White Plains, NY
Title: Client Care Coordinator Reports To: Client Care Supervisor FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Not Applicable Purpose of the Role: Serve persons with mental health conditions, substance abuse issues and/or disabilities, responsible for day-to-day client interactions (face-to-face, telephone, email, etc.) and care coordination of assigned cases. Address immediate and emerging needs, set goals, resolve issues, advocate and connect clients to the needed resources such that their lives become stable, recovery centric and interactive (minimizing isolation).
Essential Functions of the Role:
Upon assignment of a new client, contact the person, set appointment to come to CHOICE office for in-take meeting, and complete all required paperwork, proceeding within the required guidelines.
For all assigned cases:
Set client goals.
Align care activities with client goals. Monitor progress of goals, adjust care needs accordingly.
o Collect and enter data and notes accurately, thoroughly and timely, documenting activities and outcomes into case management systems.
o Plan and execute care activities in accordance with client goals and Medicare acuity rating, minimizing any potential issues with billing and reimbursement to the agency.
o Plan and utilize time so that needed outcomes for the client are achieved and completed within the amount of time allotted by their respective acuity rating.
Proactively communicate with Client Care Supervisor on any emerging issues and needed adjustments.
o Connect with each assigned client minimally 1 x per month.
Review assigned case load with Client Care Supervisor 2 times per month to ensure effective case management (as noted above); make adjustments as needed.
Acting as an advocate, develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney's Office, etc.
Using the full capacity of one's ongoing experience and training, demonstrate progressive ability to problem solve, advocate, mediate and handle increasingly complex tasks related to care coordination.
Do not settle for “because that's the way it has always been done”, rather be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large.
Other activities as assigned.
Decision Making Authority:
Decisions regarding client care and case management are to be made with guidance and collaboration of the Client Care Supervisor to whom the Client Care Coordinator (CCC) is assigned. It is expected that the CCC will show an increasing ability to make decisions independently on routine matters as knowledge and experience progresses.
Working Relationships:
Internal: Client Care Supervisor, Program Director, other CCC's
External: Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney's Office, etc.
Work Schedule:
Monday - Friday, 9am - 5pm with some flexibility around client needs.
Physical Environment: o Traditional office environment. o Must be comfortable attending appointments at various agencies, facilities and client's home
Physical Demands:
Must be able to drive a motor vehicle and carry up to 20 lbs.
Mental and Visual Demands: Flow of work and nature of duties involve normal coordination of mind and eyes much of the time.
o Must be able to interact with persons having mental health issues, periods of instability (i.e. lack of shelter, food, clothing or support), recently released from an institution (i.e. hospital, prison), limited comprehension and/or ability to manage through complex scenarios.
Qualifications for this Role:
Proven ability to empathize with the clients we serve.
Tenacity and passion for this work with the ability to balance objectivity with empathy.
Computer literacy required.
Valid Driver License required and a driving record that will permit the use of an Agency vehicle to transport clients to appointments or other activities as needed.
Bachelor's Degree required.
Associates accepted with experience.
Bilingual English/Spanish a plus.
Compensation Range: $36,500.00 - $40,000.00 per year
$36.5k-40k yearly Auto-Apply 60d+ ago
Operations Coordinator
Project Hospitality 4.4
New York, NY job
JOB TITLE: Operations Coordinator REPORTS TO: Respite Bed Development Coordinator
UMMARY: Drives and escorts clients to the respite beds. Ensures that the site is clean, neat and organized. Reports any issues of concern upon arrival to supervisor.
Ensures client supplies are organized and conducts inventory of what is needed at the site. Conduct Locker inspections as needed/directed.
RESPONSIBILITIES:
Accountable for seeing that all respite bed sites are clean, safe, comfortable, heated or cooled properly, and meet required standards for space and egress. Ensures the site is secured upon leaving site.
Ensures supplies and needed clients' items are organized and available on site for clients.
Locker inspections
Complete, in a timely fashion, all necessary paperwork, including intake forms, daily logs, and statistical reports as needed
Complete required mandatory trainings as assigned
Qualifications
QUALIFICATIONS:
High School Diploma/GED IS required for this position and some previous experience working with the homeless and substance abuse populations. A clean and valid driver's license is required. Needs the ability to establish workload priorities and balance a diverse workload. Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues or regulations. The physical ability to perform the essential job functions is needed. In addition, the Operations Coordinator shall perform any duties as required to meet the new needs of the program and the clients we serve. The agency reserves the right to review and change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
$37k-44k yearly est. 6d ago
Security Officer
Project Hospitality 4.4
New York, NY job
Responsibilities:
Maintains safe and secure environment for Staff and Clients
Patrolling and monitoring premises
Secures premises and personnel by patrolling property;
Inspecting building and the Outside of building
monitoring surveillance, permitting entry
Wanding clients
Monitor metal detector
Qualifications
Security Guard Certification - 8 hour pre-assignment certificate (Required)
Security Guard Certification - 16 Hour (Required)
New York State Security Guard License (Required)
FDNY Fire Guard Certificate of Fitness - must be completed within 90 day probation period
Bi-lingual (English/Spanish) Preferred
Acceptable references
Security: 1 year (Required)
$31k-37k yearly est. 6d ago
HH Plus Care Coordinator
Choice of New Rochelle In 3.4
Choice of New Rochelle In job in New Rochelle, NY
Title: Health Home Plus Client Care Coordinator
Reports To: Client Care Supervisor
FLSA: Non-Exempt
Status: Full-time
Supervisory Responsibility: Not Applicable
About CHOICE:
CHOICE is a leading Care Management Agency serving Westchester County in New York. Our Vision is a world where all people have a foundation to meet the challenges of everyday life. We are a dynamic not-for-profit organization which operates in the fast-changing environment of healthcare reform. Funded by Medicaid and government grants, we strive to maximize positive human outcomes as we deliver our services to our clients. CHOICE's core Mission is to help people restore and maintain their dignity and well-being regardless of their economic, mental, emotional, or physical conditions or limitations. We do this by providing Mental Health Advocacy and Peer Support, Homeless Outreach Programs and Services, and Mental Health Care Management and Support to those in need.
Essential Functions of the Role:
The Intensive Case Managers operate within a multidisciplinary unit and include Client Care Coordinators. All Intensive Case Managers have at least 2 years clinical experience, which includes client direct contact experience. function as an advocate, facilitator, outreach coach, educator, care coordinator, and motivational counselor for members and their families for members who have complex behavioral health and or medical conditions.
The role of the Intensive Care Manager includes, but is not limited to the following tasks:
Position Responsibilities:
Providing a timely outreach to new referrals
Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member's needs.
Completing members needs assessment to determine appropriate services and inform the care plan.
Developing an individualized member centric comprehensive care plan with input from the member, provider, and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations to reduce barriers to treatment.
Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports, and individual supervision.
Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases.
Providing consultation and coordination with the behavioral health or medical providers, facility or family members, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues.
Providing motivational counseling and encourage self-advocacy to help sustain members' commitment to their care plans and treatment adherence.
Coordinating and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach. Sending outreach letters to members who are not telephonically accessible or who do not res pond to multiple telephonic outreach attempts.
Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member's clinical needs.
Send outreach letters to members who are not telephonically accessible or who do not respond to multiple outreach attempts.
Client's progress and Intensive Case Manager interventions are documented appropriately in the care management system.
Provide case closure/discharge at the time of completion.
Follow all workflows meeting regulatory and accreditation requirements.
Maintain a consistent caseload within parameters as defined by clinical leadership. Communicate as needed with clinical supervisor to address caseload balancing.
Position Requirements:
Education: 1. A bachelor's degree in one of the fields listed below; or 2. A NYS teacher's certificate for which a bachelor's degree is required; or 3. NYS licensure and registration as a Registered Nurse and a bachelor's degree; or 4. A Bachelor's level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
Qualifying education: includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or another human services field.
AND
Experience Two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse; or 2. In linking individuals with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing, and financial services). A master's degree in one of the listed education fields may be substituted for one year of Experience.
Licenses: Current valid and unrestricted Driver License.
Salary Range: $42,500 - $47,000
$42.5k-47k yearly Auto-Apply 60d+ ago
Maintenance Worker
Project Hospitality 4.4
New York, NY job
Work Schedule: Full time, Thursday through Monday, 3pm-11pm SUMMARY: The Maintenance Worker will be responsible for the general maintenance/cleaning of the facility. RESPONSIBILITIES:
Maintaining a supply of maintenance items such as cleaning fluids, paper goods, mops/brooms, etc. from various vendors.
Cleaning of the interior of the building, includes, vacuuming, dusting, emptying all garbage and taking care of recyclables, cleaning windows, maintenance, and upkeep of bathrooms.
Mopping and buffing of floors.
Snow/ice removal on the property.
Small repairs to the building as needed.
Light plumbing work including plunging, changing toilet seats, changing washers.
Sweeping and keeping the exterior property of the building free of trash, leaves, etc..
Qualifications
QUALIFICATIONS NEEDED:
High School Diploma or equivalent and/or related maintenance experience required.
Clean and valid driver's license required.
Previous maintenance experience needed.
Needs the ability to establish workload priorities.
Ability to assemble furniture preferred.
Physical ability to perform essential job functions is needed.
$26k-31k yearly est. 6d ago
Recreation Coordinator
Project Hospitality 4.4
New York, NY job
Responsibilities:
Responsible for arranging recreational activities both on and off site for Carpenter House clients.
Coordinate van services for recreational activities.
Supervise learning enrichment programs for clients.
Provide educational activities through audio-visual and recreational activities.
Maintain attendance log of client participation.
Act as liaison with the Department of Parks and all other agencies providing recreational services.
Qualifications
Experience with the homeless population preferred. Needs ability to establish workload priorities and balance diverse projects. Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues or regulations. Physical ability to perform the essential job functions are needed. In addition, the Recreation Coordinator shall perform any duties as required to meet the new needs of the program and the clients that we serve. The agency reserves the right to review and change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
$29k-34k yearly est. 6d ago
Peer Navigator
Project Hospitality 4.4
New York, NY job
Peer Navigators are young adults (ages 18-30) with lived experience of unaccompanied homelessness during their youth. They provide mentorship, advocacy, and connection to resources for youth and young adults currently navigating the RHY continuum. Peer Navigators
help build trust, promote youth voice and choice, and walk alongside young people in their
journeys. Peer Navigators promote long-term stability and act as a connector between youth, staff,
community, and service systems.
Core Responsibilities:
Engagement, Relationship-Building & Mentorship
• Engage Youth and Young Adults (YYA) during Drop-In Center hours and through outreach
activities support access to services and sustain youth participation in programs.
• Conduct one-on-one peer mentorship sessions that focus on goal setting, coping skills,
housing readiness, and navigating services systems.
• Facilitate and co-create peer-led programming, groups, and wellness activities that reflect
youth voice and needs.
• Support the facilitation and development of Advisory Boards to elevate youth leadership
and decision-making.
Systems Navigation & Advocacy
• Assist youth in accessing resources.
• Where appropriate, accompany youth to appointments when requested.
• Participate in case conferences, service plan reviews, and discharge planning meetings.
• Assist youth in building self-advocacy skills, understanding their service plans, and
becoming active participants in their case plans.
Additional Responsibilities
• Participate in virtual and in-person DYCD peer meetings.
• Maintain documentation, including session notes, attendance logs, and referral logs, in
accordance with agency and DYCD RHY program guidelines.
• Help identify gaps in services and advocate for enhanced programming and resources that
are based on youth feedback.
• Participate in staff trainings, team meetings, and regular supervision.
Qualifications
Knowledge, Skills & Experience:
• Commitment to supporting youth who are experiencing or exiting homelessness.
• Knowledge of NYC Runaway & Homeless Youth system and other youth-serving programs.
• Awareness of community resources, including but not limited to educational services,
housing resources, career opportunities, etc.
• Familiarity with approaches such as harm reduction, trauma-informed care, positive youth
development, and peer support models.
• Strong interpersonal skills and the ability to relate to young people from diverse
backgrounds.
• Ability to work collaboratively with multidisciplinary teams while maintaining appropriate
boundaries and confidentiality.
• Commitment to ongoing professional development, including continuing education and
supervision.
• Uphold Youth Peer Advocate (YPA) Code of Ethics standards.
• Promote positive youth development, harm reduction, and wellness strategies in every
interaction.
Qualifications:
• Lived experience of unaccompanied homelessness or housing instability as a youth (ages
16-24).
• High School diploma or equivalent required
• Must be committed to obtaining the Youth Peer Advocate (YPA) Credential within 6 months
of hire.
• Must complete 600 hours of supervised peer support experience to maintain credential.
Work Environment:
• This position may require evening or weekend hours based on agency youth engagement
needs.
• Some travel within the five boroughs to accompany youth or attend community events may be required.
$38k-48k yearly est. 6d ago
Overnight Veterinary Assistant, LIVS
Ethos Veterinary Health 3.8
Plainview, NY job
🐾 Veterinary Assistant - Long Island Veterinary Specialists (Plainview, NY) Do you love animals, thrive in a fast-paced environment, and want to be part of a hospital where your work truly makes a difference? At Long Island Veterinary Specialists (LIVS), we're looking for a Veterinary Assistant who brings compassion, teamwork, and dedication to every shift.
Schedule:
Saturday: 11p - 7:30a
Sunday: 7p - 7:30a
Monday: 7p - 7:30a
Tuesday: 11p - 7:30a
*Please note that training will take place during daytime hours for a minimum of two weeks.*
Compensation:
$17+, will commensurate with experience and skillset
Overnight Differential (11p - 7a): Base + $4
Who we are:
For over 25 years, LIVS has been a trusted, AAHA-certified specialty and emergency hospital serving the Long Island and metropolitan community. With a team of 160+ passionate professionals, our mission-“Pro Bono Animalium Hominumque… For the good of animals and humans”-guides everything we do. We're proud of our cutting-edge technology, but even prouder of the people who make our hospital a supportive, caring, and fun place to grow.
What you'll do:
As a Veterinary Assistant, you'll play a key role in supporting our patients, clients, and medical team. Your responsibilities will include:
Providing comfort, cleanliness, and care for hospitalized patients 🐶🐱
Assisting with restraint, feeding, and daily patient needs
Supporting veterinarians and veterinary technicians with procedures
Maintaining hospital cleaning protocols and accurate medical record documentation
Flexing between different departments, adapting to where you're most needed
Who you are:
Someone who genuinely loves working with animals and people
Detail-oriented, organized, and reliable
Able to multitask in a fast-moving, high-energy environment
Professional and tactful when communicating with clients and teammates
Flexible and willing to jump in wherever needed
Physically capable of lifting 40+ lbs and standing for long periods
Previous experience is great, but we're happy to provide hands-on training!
Comprehensive benefits, including:
Health, dental, and vision insurance
401(k) with company match & retirement plan
Paid vacation, sick time, and parental leave
Employee assistance program
Discounted care for your pets 🐶🐱
Growth and education opportunities within a supportive team
Training, mentorship & education opportunities to help you grow
A strong, supportive team that has your back every day
✨ If you're ready to start or grow your veterinary career surrounded by people who share your passion, apply today and join us in our mission of caring “for the good of animals and humans.”
For more information about us, please visit: *********************
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Vet Tech
Vet Technician
Veterinary Nurse
Vet Nurse
$17 hourly Auto-Apply 33d ago
Weekend Supervisor
Project Hospitality 4.4
New York, NY job
RESPONSIBILITIES:
Responsible for the safety, security and general operation of the Drop-In Center on Weekends.
Responsible for all emergencies in conjunction with weekend case management staff, including de escalating issues, calling for emergency assistance, complete critical incident reports, etc.
Assuring established policies and rules are enforced and followed by both staff and clients.
Welcomes all new clients brought to site on the weekends by the Outreach team.
Responsible for communication with Operations Supervisor and the Program Director; completing all incident reports and maintaining all logs.
Responsible for the supervision of the security/maintenance worker and driver on shift during weekend operations.
Responsible for handling mail and community agents received on the weekend to the Drop-In Center
Responsible for all equipment, petty cash and general operations procedure.
Qualifications
REQUIREMENTS:
The position of Weekend Operations Supervisor requires supervisory experience in security, fire safety, and facilities management. HS Diploma/GED required, college preferred. At least 3 to 5 years applicable experience in the field required. Experience in homeless service is preferred. Must have NYFS Fire Safety Coordinator credential. Must have CPR/FA credential. The Weekend Operations Supervisor must have the ability to establish and maintain workload priorities and be able to balance competing and diverse projects simultaneously. The Weekend Operations Supervisor must have exceptional communication skills both in speaking and writing, which the chief must be able to use with all levels of staff. Handle complex and sensitive issues with professionalism. The physical ability will be required to perform the essential functions of the position. The Operations Supervisor is expected to conduct themselves with the utmost professionalism, and uphold all policies and procedures of the agency.
$44k-57k yearly est. 6d ago
Office Manager
Project Hospitality 4.4
New York, NY job
Transform Lives - Lead Change - Join Project Hospitality
Are you passionate about addressing homelessness in New York City? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Office Manager to join Hospitality House, our Department of Homeless Service Family shelter. In this critical role, you'll be a key administrative leader who aids in the smooth and efficient daily operations of the family shelter. This role supports shelter staff, manages office systems, coordinates administrative functions and helps maintain compliance with agency policies and funder requirements. You'll become a valuable part of the innovative and welcoming environment we seek to provide for the families we serve. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most.
We're looking for someone who can:
Thrive in a fast-paced, mission-driven environment
Utilize their excellent interpersonal skills to ensure that all our families are treated with warmth, compassion and respect
Use their excellent communication skills not only with our families and other visitors to the shelter but also with our diverse team
Utilize their technological skills as they use varied computer systems, phone systems and our security system
Multitask without becoming overwhelmed
What we'll expect you to do:
Manage tasks, client intakes, phone coverage and mail distribution
Maintain inventory and ordering of office and program supplies
Assist in budget tracking and processing of invoices
Maintain confidential client records and staff files in accordance with regulatory standards
Support staff scheduling and internal communications
Assist in preparing reports and documentation for audits, funders and leadership
Provide administrative support for meetings, trainings and events
Serve as liaison with vendors, contractors, and external agencies as needed
Support onboarding of new staff with office setup, technology coordination and access credentials
Promote a welcoming, trauma-informed and culturally responsive environment for families and staff
Additional Benefits you'll receive:
Generous PTO starting at 3 weeks' Vacation plus paid Holidays, NYS Paid Sick Time and Personal Days
403 B; with annual discretionary agency-funded bonus
Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit)
Access to unique membership-based training and continuing education credits
Tuition reimbursement
Employee Assistance (EAP)
Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability
Are
YOU
Ready to Join a Mission-Driven Team?
Qualifications
The credentials and experience we require:
High School diploma or GED required; Associate's or Bachelor's degree preferred
Minimum 2-3 years of office management, administrative support or related experience (preferably in a nonprofit or social services setting)
Strong organizational, communication, and multitasking skills
Proficiency in Microsoft Office Suite and Google Workspace; experience with database systems is a plus
Driver's License required
Ability to maintain confidentiality and professional boundaries
Comfortable working in a diverse, team-oriented and crisis-responsive environment
Bilingual skills are a plus
Must have the ability to establish workload priorities and balance diverse projects
Must have exceptional oral and written communication skills pertaining to individuals and groups regarding complex and sensitive issues and/or regulations
$44k-55k yearly est. 6d ago
Assistant Program Director
Project Hospitality 4.4
New York, NY job
Responsible for the direct oversight and daily activities of the Outreach and Housing Placement case management staff on the team. Ensure that quality and quantity of casework by the Outreach staff is incompliance with documentation standards established by agency and funding source.
RESPONSIBILITIES:
1. Supervise the work of all Outreach case management staff.
2. Conduct clinical supervision with all case managers.
3. Engage homeless individuals, conduct street assessments, and provide appropriate services to the
individuals as needed.
4. Responsible for the achievement of level of services appropriate to the Outreach contract in
conjunction with Program Director.
5. Responsible for the compliance, tracking and trending of incident reporting procedures.
6. Responsible for overall charting quality, with emphasis on the timely implementation of
individualized service plans and their follow-up.
7. Serve as liaison to the general, treatment, and agency communities as directed by the Director.
8. Responsible for ongoing training and professional development of case managers.
9. Monitor and track weekly placement report and review and sign off on progress notes
10. Maintain program caseload data and assign clients to case managers
11. Assist with DHS Monthly report and Agency dashboard
12. Assist with all Housing Packets HRA2010E, LINC , MRT, VASH and general population
13. Audit active /closed charts and assist with ensuring updates and corrections are made.
14. Compare Master stabilization list with the CARES stabilization bed list.
15. Manage canvassing schedule and 311 calls.
Qualifications
KNOWLEDGE:
The position of Assistant Program Director requires a Master's degree, preferably LMSW or LCSW.
Experience in the fields of homeless services, street outreach, substance abuse and/or mental health
treatment preferred. The candidate should have a minimum of two-year's administrative and/or
supervisory experience in one of the above areas. Must have a clean and valid driver's license. The
Assistant Program Director will need to have exceptional oral and written communication skills. They
must possess the highest degree of skill in working with individuals and groups over a broad range of
topics and issues, many of which require extreme sensitivity and insight. Computer knowledge and
statistical skills to the degree that the Assistant Program Director can organize quality assurance and
performance improvement data and can respond to various external regulatory agencies and the internal
needs of the agency are required. The Assistant Program Director must conduct themselves with the
utmost professionalism and uphold the highest moral and ethical standards at all times. The physical
ability to perform the essential job functions is needed. In addition, the Assistant program Director
shall perform any duties as required to meet the needs of the agency and the clients we serve. The
agency reserves the right to review and change job duties and responsibilities as the need arises. This
job description does not constitute a written or implied contract of employment.
$37k-44k yearly est. 6d ago
Youth Worker
Project Hospitality 4.4
New York, NY job
Part-time-Weekend and On-Call positions available
The following shifts are available:
Monday- Friday 12:00 am to 8:00 am
Responsible for ensuring client safety, providing direct care services, and maintaining building safety during all shift hours at our 24-hour Transitional Youth Programs.
RESPONSIBILITIES:
Engage and counsel clients.
Intake of new referrals.
Ensure site safety during the shift, making hourly rounds of the facility.
Provide crisis management services and report any issues to Program Director.
Make regular entries in the staff communication log and provide a summary after each shift.
Participate in weekly supervision and all team meetings.
When applying please indicate which shift/s you are applying for.
Qualifications
REQUIREMENTS:
High School Diploma/GED required Bachelors Degree preferred.
Fire Guard and/or Fire Safety Coordinator certification is required within three months of hire.
Experience working in a social service field.
Ability to establish workload priorities and balance diverse projects needed.
Must have exceptional communication skills both orally and in writing regarding complex and sensitive issues or regulations.
$27k-30k yearly est. 6d ago
Licensed Practical Nurse (LPN)
Project Hospitality 4.4
New York, NY job
The LPN will work under the supervision of a registered nurse and program director to conduct health screenings, health monitoring and general health services for clients enrolled in our PREP Center program. This is a 20 bed medically monitored withdrawal and stabilization program.
Responsibilities:
Conduct onsite health services in a 24 hour, 7days week residential facility.
Ensure health services are provided in accordance with regulatory and agency requirements.
Health Monitoring pre-admission and ongoing withdrawal symptoms and health screenings.
Communicate client information with RN and Intake staff on assessment results.
Conduct admission clinical health screening and/or health evaluations and follow-up withdrawal symptom screening; consult with RN/MD for admission decision.
Communicate to MD all client medical concerns and health referral needs. Document all clients' services in the electronic health records in a timely manner in compliance with Medicaid billing, OASAS/DOHMH, and other regulatory requirements.
Provide Basic wound care including cleaning arid bandaging injured areas.
Conduct and record client daily vital such as blood pressure, temperature, and weight. Report all high results to RN.
Conduct monitoring of health indicators identified through a physical examination and/medical or other health screening.
Administers and monitors client daily medication as prescribed by a physician. Orders medication prescriptions and logs in medication records as required. Giving injections of medication.
Ensure proper medication storage and safety, conduct injections, update and maintain client injection episodes in the medication logbook.
Conducts and logs daily medication, laboratory refrigerator, and other temperatures as required.
Conduct smoke cessation sessions and monitor client use of NRT supports.
Conduct small group health sessions and focus on 1) educating clients on medication and treatment compliance strategies, 2) educating clients on disease/health disorders, 3) providing smoke/tobacco cessation interventions/education.
Conducting intermittent health screenings to measure changes in health status/indicators.
Qualifications
Qualifications:
Valid LPN Licensed by NYS Department of Education. Licensed Practical Nurse with at least two years post-licensure providing nursing care in hospital and/or clinic setting.
Working knowledge and experience working with substance-using clients and clients with co-occurring disorders.
Experience conducting health screenings in mental health, health, and substance abuse areas.
Experience conducting group health education sessions.
Familiarity with trauma-informed environments.
Experience with clinical documentation, use of electronic health records systems, and Medicaid billing procedures needed.
$42k-51k yearly est. 6d ago
Residence Manager
Project Hospitality 4.4
New York, NY job
Transform Lives - Lead Change - Join Project Hospitality
Are you passionate about addressing homelessness in New York City? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Residence Manager to join O'Callaghan House, our Office of Mental Health licensed 23 bed congregate transitional residence for mentally ill homeless men and women with histories of chemical dependency. In this critical role, you'll be a key administrative leader who aids in the smooth and efficient daily operations of the residence. This role provides oversight of the daily operations and facilities management of the residence including maintenance and cleanliness of physical site both inside and out which enables the smooth operation of this critical residence which operates 24 hours a day, 7 days a week. You'll become a valuable part of the innovative and welcoming environment we seek to provide for the clients we serve. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most.
We're looking for someone who can:
Thrive in a fast-paced, mission-driven environment
Oversee all non-clinical management of the Client Care Coordinators, housekeeping and kitchen staff of the residence
Utilize their excellent interpersonal skills to ensure that all our clients are treated with warmth, compassion and respect
Use their outstanding communication skills not only with our clients and other visitors to the residence but also with our diverse team
Promote a welcoming, trauma-informed and culturally responsive environment for residents and staff
Ensure the overall stability of all our clients (mental health, addictions, physical health, etc) in this 24 hour residence
Multitask without becoming overwhelmed
What we'll expect you to do:
Ensure compliance with all regulations, policies and procedures applicable to the residence
Direct supervision of Client Care Coordinators, Housekeeping, Maintenance and Kitchen staff which includes hiring, training, scheduling, managing payroll and time off requests and completing performance evaluations
Manage all contracts and coordination with all facility related vendors to meet the needs of the residence and process check requests for payment of invoices due for services
Supervise the kitchen in the facility including oversight of menu planning, food budget and program supplies purchasing
Be responsible for fire safety management, fire drills and maintenance of logs/files
Oversee the program fee collection process from residents
Conduct daily rounds to ensure the site's safety
Be responsible for the maintenance and disbursement of petty cash fund
Maintain accurate documentation, monthly reports, trackers, logs and files
Be responsible for data management in various databases which store important information for the residence and staff
Participate/lead all meetings (staff, community, clinical) and supervisions as directed
Work cooperatively and collaboratively with the Sr. Program Director on all details of residence security and maintenance of the facility
Be on-call 24 hours/7 days a week and provide coverage as needed
Additional Benefits you'll receive:
Generous PTO starting at 4 weeks' Vacation plus paid Holidays, NYS Paid Sick Time and Personal Days
403 B; with annual discretionary agency-funded bonus
Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit)
Access to unique membership-based training and continuing education credits
Tuition reimbursement
Employee Assistance (EAP)
Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability
Are
YOU
Ready to Join a Mission-Driven Team?
Qualifications
The credentials and experience we require:
A Bachelor's degree in an applicable field
Experience with the management of a transitional residence which includes having general handyman skills yourself
Experience working with a dual diagnosed and homeless population preferred
Must have supervisory experience
Must have exceptional oral and written communication skills pertaining to individuals and groups regarding complex and sensitive issues and/or regulations
Ability to maintain confidentiality and professional boundaries
Comfortable working in a diverse, team-oriented and crisis-responsive environment
Must have the ability to establish workload priorities and balance diverse projects
A clean and valid driver's license with the ability to drive a passenger van
The physical ability to perform the essential job functions are needed
In addition, the Residence Manager shall perform any duties as required to meet the needs of the program and the clients we serve
$34k-47k yearly est. 6d ago
Shift Supervisor
Project Hospitality 4.4
New York, NY job
Responsible for implementing, monitoring, and on-going assessment of the social service plan for all families assigned to Emergency Hotel Family.
RESPONSIBILITIES:
Responsible for designing social service plan in cooperation with the families.
Make referrals for additional services, for example parenting, housing, and mental health.
Provide supervision for case managers and serves as advocate for families in case of conflict.
Serves as a liaison with daycare and schools to monitor admission and attendance of client's children.
Follows up with open Child Welfare cases, open court cases, and parole/police matters.
Works collaboratively and supervise the work of Client Care Coordinators.
Completes family intake, comprehensive family history and maintains family case records.
Complete/Enter client case management record in DHS-CARES system
Qualifications
Bilingual Spanish Highly Preferred. Position requires a bachelors degree or comparable experience in a relative field. Previous experience with the homeless population needed. Needs ability to establish workload priorities and balance diverse caseload. Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues or regulations. Physical ability to perform the essential job functions are needed. In addition, the Shift Supervisor, shall perform any duties as required to meet the new needs of the program and the clients we serve. The agency reserves the right to review and change job duties and responsibilities as the need arises
$30k-36k yearly est. 6d ago
Cook Assistant
Project Hospitality 4.4
New York, NY job
Work Schedules Available: Friday-Tuesday 10am to 6pm RESPONSIBILITIES:
Set-up the kitchen and cafeteria for meals.
Serve meals to clients
Participate in the preparation and cooking of meals and snacks in accordance with specified menus and city-wide nutritional guidelines as needed.
Maintain the cleanliness of the kitchen and cafeteria areas.
Ensure all supplies are available for use in kitchen/cafeteria areas.
Stock and maintain inventory pantry.
QUALIFICATIONS:
HS Diploma/GED required.
NYDOH Food Certification required.
Some food experience needed.
Bilingual Spanish speaking preferred.
Must be able to follow directions and complete tasks quickly.
Qualifications
HS Diploma/GED required.
NYDOH Food Certification required.
Some food experience needed.
Bilingual Spanish speaking preferred.
Must be able to follow directions and complete tasks quickly.
$30k-35k yearly est. 2d ago
Therapist - Fee for Service
Project Hospitality 4.4
New York, NY job
Project Hospitality is currently hiring part and full-time therapists (LCSW, LPSW, LMHC)) to join our team! The therapist will provide ongoing counseling to an adult population 18+ with a wide variety of diagnoses with the willingness to work with individuals that have co-occurring
disorders.
•Potential to make up to $80,000 and up to $3000 sign on bonus!
• Flexible FT/PT Work Schedule: Days/Evenings/Weekends available.
• FT staff (30 hours plus) qualify for medical benefits at a shared cost.
• Therapists will be eligible for Training and Supervision Supplements as well as
Performance-based Longevity Incentives after the completion quarterly services.
• Paid supervision time can be provided by a LCSW clinician to count towards LMHC and
LCSW licensure.
• All mandatory required training can be reimbursed.
• Home-based and offsite sessions are paid at 150% of normal clinic rates.
Qualifications
Responsibilities and Qualifications Needed:
Masters in Social Work or Mental Health Counseling required LMSW, LCSW or LMHC
preferred.
• Strong engagement skills with diverse populations required.
• Must have an understanding of evidence-based practices: CBT, DBT, Motivational
Interviewing, and Trauma-informed care approach.
• Must have strong documentation skills and an ability to formulate a treatment plan.
• Ability to work in a fast-paced environment required.
• Prior experience working with risk populations needed.
• Bilingual Spanish a plus.
• Proficient use of electronic medical record system required.
• Experience providing telehealth services and use of video platforms needed.
As a condition of employment with Project Hospitality, all individual practitioners (LCSWs, LMHCs, MDs, NPPs) providing services to Medicare or Medicaid beneficiaries must complete the following steps:
Obtain a National Provider Identifier (NPI) from the National Plan and Provider Enumeration System (NPPES), and
Complete the Medicare Provider Enrollment Application to enroll with Medicare, and
If your job entails a Ordering, Prescribing, Referring or Attending (OPRA) arrangement: Complete the OPRA Enrollment Application, or
If your job entails a Fee-for-Service (FFS) arrangement, where you have your own practice: Complete the Medicaid Provider Enrollment Application to enroll with Medicaid.
These applications will provide unique identification numbers for NPI, Medicare, and Medicaid, which must be submitted to the Director of Human Resources or their designee for inclusion in your personnel file. This process ensures that Project Hospitality can properly bill for services rendered on your behalf.
$80k yearly 6d ago
Area Director
Project Hospitality 4.4
New York, NY job
Area Director of Homeless Adult Services
The Area Director of Homeless Adult Services reports to the Deputy Chief Program Officer of Homeless Services and is part of the Senior Leadership Team. This role provides leadership and oversight for programs serving adults experiencing homelessness, including a drop-in center, street outreach, and safe haven services. The Area Director is responsible for ensuring high-quality, person-centered, trauma-informed care that prioritizes housing stability, harm reduction, and access to supportive services. This role manages program operations, facilities, staff, budgets, and partnerships, aligning with the organizational mission and strategy.
Program Leadership
Oversee the daily operations of the Drop-In Center, Respite Bed Program, and Safe Haven, ensuring compliance with all contractual, legal, and organizational requirements.
Collaborate with the Director of Policy & Compliance to develop and implement policies and procedures that ensure trauma-informed, low-barrier, and housing-first service delivery.
Collaborate with the Director of Planning & Evaluation to monitor program outcomes, evaluate effectiveness, identify gaps, and lead continuous quality improvement initiatives to ensure optimal performance.
Collaborate with finance to develop and manage program budgets, ensuring compliance with regulatory fiscal requirements and efficient use of resources.
Collaborate with development and finance to expand program capacity and funding by writing government and private proposals.
Budget: Approximately 8 million dollars
Staff Supervision & Development
Collaborate with program managers to ensure the implementation of appropriate staffing structures.
Provide leadership, mentorship, and professional development opportunities to strengthen staff skills in engagement, crisis intervention, and housing-focused practices.
Collaborate with HR and the Director of Training & Culture to determine appropriate professional development resources to promote a positive, inclusive, high-performing organizational culture centered on equity, respect, and continuous development.
Regular presence across service sites
Community Engagement & Partnerships
Represent the organization in public forums, councils, committees, and other relevant bodies.
Support strategic partnerships and initiatives that advance the organization's mission.
Build and maintain relationships with relevant external partners such as the NYC Department of Homeless Services, Homeless Services United, and other organizations.
Benefits
Generous PTO, Paid Holidays, NYS Paid Sick Time, Personal Days
403 B; with annual discretionary agency-funded bonus
Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit)
Access to unique membership-based training and continuing education credits.
Tuition reimbursement
Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability
Qualifications
Qualifications
LMSW; Required, LCSW; Preferred
Minimum 5-7 years of progressive leadership experience in homeless services or related human services.
Minimum 3 years of experience supervising managers or multiple programs
Demonstrated knowledge of housing-first principles, trauma-informed care, harm reduction, and other evidence-based practices for adults experiencing homelessness.
Commitment to advancing equity, inclusion, and dignity in homeless services.
Strong sense of integrity in handling confidential information
Experience managing multiple site operations and complex budgets
Strong supervision, conflict resolution, and team development skills
Excellent written and verbal communication skills and relationship-building
Intermediary knowledge of Financial operations at a non-profit organization
Intermediary knowledge of NYC portals and systems preferred.
$68k-110k yearly est. 6d ago
Client Care Coordinator
Choice of New Rochelle In 3.4
Choice of New Rochelle In job in White Plains, NY
Title : Client Care Coordinator Reports To : Client Care Supervisor FLSA : Non-Exempt Status : Full-time Supervisory Responsibility : Not Applicable Purpose of the Role :Serve persons with mental health conditions, substance abuse issues and/or disabilities, responsible for day-to-day client interactions (face-to-face, telephone, email, etc.) and care coordination of assigned cases. Address immediate and emerging needs, set goals, resolve issues, advocate and connect clients to the needed resources such that their lives become stable, recovery centric and interactive (minimizing isolation). Essential Functions of the Role : Upon assignment of a new client, contact the person, set appointment to come to CHOICE office for in-take meeting, and complete all required paperwork, proceeding within the required guidelines.
For all assigned cases :
Set client goals.
Align care activities with client goals. Monitor progress of goals, adjust care needs accordingly.
o Collect and enter data and notes accurately, thoroughly and timely, documenting activities and outcomes into case management systems.
o Plan and execute care activities in accordance with client goals and Medicare acuity rating, minimizing any potential issues with billing and reimbursement to the agency.
o Plan and utilize time so that needed outcomes for the client are achieved and completed within the amount of time allotted by their respective acuity rating.
Proactively communicate with Client Care Supervisor on any emerging issues and needed adjustments.
o Connect with each assigned client minimally 1 x per month.
Review assigned case load with Client Care Supervisor 2 times per month to ensure effective case management (as noted above); make adjustments as needed.
Acting as an advocate, develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney's Office, etc.
Using the full capacity of one's ongoing experience and training, demonstrate progressive ability to problem solve, advocate, mediate and handle increasingly complex tasks related to care coordination. Do not settle for “because that's the way it has always been done”, rather be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large. Other activities as assigned.
Decision Making Authority :
Decisions regarding client care and case management are to be made with guidance and collaboration of the Client Care Supervisor to whom the Client Care Coordinator (CCC) is assigned. It is expected that the CCC will show an increasing ability to make decisions independently on routine matters as knowledge and experience progresses.
Working Relationships :
Internal: Client Care Supervisor, Program Director, other CCC's
External: Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney's Office, etc.
Work Schedule :
Monday - Friday, 9am - 5pm with some flexibility around client needs.
Physical Environment: o Traditional office environment. o Must be comfortable attending appointments at various agencies, facilities and client's home
Physical Demands :
Must be able to drive a motor vehicle and carry up to 20 lbs.
Mental and Visual Demands: Flow of work and nature of duties involve normal coordination of mind and eyes much of the time.
o Must be able to interact with persons having mental health issues, periods of instability (i.e. lack of shelter, food, clothing or support), recently released from an institution (i.e. hospital, prison), limited comprehension and/or ability to manage through complex scenarios.
Qualifications for this Role :
Proven ability to empathize with the clients we serve.
Tenacity and passion for this work with the ability to balance objectivity with empathy.
Computer literacy required.
Valid Driver License required and a driving record that will permit the use of an Agency vehicle to transport clients to appointments or other activities as needed.
Bachelor's Degree required.
Associates accepted with experience.
Bilingual English/Spanish a plus.
Compensation Range: $36,500.00 - $40,000.00 per year