Choptank Community Health System jobs - 30 jobs

Dental Hygienist Job Summary: The Dental Hygienist with Choptank Community Health (CCHS) is a critical part of the oral health team and plays an essential role in the development of plans of care for patients. Provides dental prophylaxis, fluoride as needed, services and dental sealants. Take radiographs as instructed by the dentist. Plays an essential role in the management of patient referrals and is a key link between providers and patients. Prepares and maintains dental equipment and supplies. Must be able to respond to emergency situations. This is an exempt, full-time position in pay grade 8 with the pay range of $76,843.00 - $115,264.00. The Dental Hygienist reports directly to the Dental Clinical Quality Director. Required Skills/Abilities: Provide patient education and preventative dental services Working knowledge of automated patient data systems Must be proficient in computer skills Must demonstrate the ability to take digital radiographs Working knowledge of CDT coding and ICD-9 coding Education and Experience: High school diploma or equivalent Licensed as a Dental Hygienist by the State of Maryland (license must remain current including renewed on-time) CPR certification A minimum of six months' experience preferred. Preferred experience in various dental settings to include experience with pediatric dental patients Working Conditions and Physical Requirements: General office environment in clinical health centers Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment to Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Provides Preventative Dental Service Thoroughly, cleans patient's teeth including scaling and polishing. Take radiographs as instructed by the dentist. Provides preventative dental treatments such as topical application of drugs, sealants to the surface tissues and exposed surfaces of human teeth. Provides Patient Education Presents instruction and conducts demonstrations with model in proper methods of brushing teeth and gums and flossing. Consults patients on proper nutrition. Maintains Equipment/Supplies Maintains proper inventory of supplies by communicating low stock to designated person. Prepares, sterilizes, organizes, and sets up equipment. Ensures all dental instruments are clean, dated and processed according to established office guidelines. Is current on all new equipment. Notifies Dental Clinical Quality Director of any issues/concerns related to dental equipment. Performs Other Duties as Required Prior to appointment, verifies that patient's existing dental conditions and treatment plan has been transferred from the paper chart to the electronic chart. Takes initiative to solve problems and recommends improvements to the Dental Clinical Quality Director. Traveling to other CCHS sites to cover shortages within the department. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. A dental hygienist's duties may include scheduling appointments and facilitating referrals. Makes recommendations for cost containment and/or quality improvement. Takes initiative and prioritizes effectively. Works with other staff to achieve a desirable working environment. Takes initiative and anticipates needs of other dental hygienists. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Lead Medical Assistant Job Summary: The Lead Medical Assistant (MA) will take a clinical lead at their site, including training and establishing work schedules for Medical Assistants. The Lead MA will bring forward staff concerns and operational issues and recommend operational improvements to the Operations Director. The Lead MA may serve as the site Safety Rep. Performs various clinical responsibilities within the scope of their certification and under the supervision of the Provider or Site Director such as Point of Care testing, monitoring Temp Track logs and vaccines and managing/auditing the sample medication supplies for the practice. Prepares patients and assists clinical Provider with patient examination by obtaining and documenting vital signs, past medical history, social history, and chief complaint. This is a nonexempt, full-time position in pay grade 4 with the pay range of $21.08 - $28.45. The Lead Medical Assistant reports directly to the Medical Clinical Care Director. Required Skills/Abilities: Working knowledge of automated patient data systems. Must demonstrate the ability to use medical equipment and materials safely. Must be proficient in computer skills. Must be proficient in venipuncture, calculating doses of medications, injections, EKG's, nebulizer treatments, pain screening, collection and preparation of laboratory specimens and performing basic in-house laboratory tests. Must possess a valid driver's license and have dependable transportation. Education and Experience: High School Diploma or Equivalent. Graduate of an accredited Medical Assistant program. Must have current certification or registration as a Medical Assistant. BLS certification required. Preferred experience in various medical settings to include family practice, pediatrics, and women's health. Working Conditions and Physical Requirements: General office environment Travel to various sites required Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Lead MA Duties: Trains, coordinates, assesses competencies, and directs Medical Assistant(s) at sites. Prepares monthly MA schedules. Coordinates daily MA coverage working collaboratively with other Lead MA/ LPN's Collaborates with Provider Council Leader models and sets expectations for the Provider/Medical Assistant care partnership. Models best practices for rooming patients and documenting patient care for provider visit Superuser of electronic medical record (EMR) Assigns and oversees stocking of supplies and cleaning of exam rooms. Maintains par level of clinical supplies for facility. Performs daily regulatory testing, as required and documents accordingly, to ensure that clinical equipment is accurate and compliant. Audits and manages the sample medications for the office. Ensures expirations dates are checked monthly for medical supplies/medications. Oversight of all state reports, logs, and vaccines to ensure compliance and serves as Vaccine for Children (VFC) Coordinator or acts as a back up to VFC Program Coordinator Provide feedback and assist Operations Director / Medical Clinical Care Director in annual Medical Assistant Performance Reviews and Employee Orientation Reviews. Makes recommendations for additional education when needed. May serve as Safety Representative for the facility. Models AIDET in all patient interactions and reinforces AIDET principles with staff. Adheres to and models CCHS Standards of Behavior Liaison or alternate to Practice Manager for LabCorp and Shore Health lab services. Performs job functions of MA: Initial Patient Assessment and Health Data Collection Collects health status data relevant to the patient's presenting problem in a continuous systemic and complete manner. Completes all components of a patient intake accurately, including but not limited to vital signs, chief complaint, medication reconciliation, allergies, surgical history, family history, quality measures, depression screening, alcohol/drug screening, and tobacco screening. Reconciles past medical information into current EHR system per protocol. Consistently documents in the Electronic Health Record according to established procedures. Properly prepares patients for Clinician by following established intake standards for all visit types- telehealth, curbside, and in-office. Assists in implementing the plan of care as requested by the Clinician including- venipuncture, injections, EKG's, nebulizer treatments, ear lavage, pain screening, stock medication administration, collection and preparation of laboratory specimens and performs CLIA Waived testing. Assists clinician during patient procedures and/or examinations including pap smear, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, nebulizers, Nexplanon insertion/removal, IUD insertion/removal, and mole/skin tag removals. Properly documents and completes ICD-10 and CPT coding for services administered during the patient visit. Assists patients with appointments and referrals as needed by researching charts to find answers to referral questions (when, where, why) and future appointments at CCHS. Maintains a safe and hygienic environment for patients. Maintains a safe and hygienic environment for patients. Cleans and sterilizes exam room after each patient visits according to CCHS and CDC protocol. Properly dons and doffs PPE as required for each type of patient encounter. Removes and processes all patient specimens collected during visit. At the end of each day, ensures proper disinfection of every exam room and work area including lab. Adequately stocks exam rooms on a daily basis according to practice standards and provider requests. Follows CCHS and CDC protocol for distinction of clean and dirty areas within the lab. Effectively Communicates within the Center Communicates with members of the healthcare team to address patient's questions and/or concerns to the appropriate team members. Consistently identifies patients at risk and communicates with providers and nurses on emergent patient needs. Performs Other Duties as Required Answers telephones, greets patients, schedules appointments, enters refill requests, and maintains medical records. Completes nurse visits for pediatric, adult, and women's health patients. These may include blood pressure checks, A1c, INR, vaccines, medication administration via injection (B12, testosterone, Depo Provera, Depo Medrol), PPD placement, weight check, urine dipstick, urine pregnancy test. Travels to other CCHS sites to cover shortages within the department. Attends weekly huddles, monthly site meetings, department meetings and full staff meetings as required. Consistently displays professionalism and respect during interaction with CCHS patients, staff, and clinicians. Reviews open radiology and lab orders for all providers. Review chart and call diagnostic centers to look for results, if no results, send missed lab/x-ray letter. Close orders or reset alarms accordingly. Pre-visit planning: coordinates with provider and updates patient chart alert prior to patient appointments per provider preferences and patient needs. List specific reason for visit, last A1c if applicable, screenings needed (A1c, colonoscopy, mammogram, pap, etc.), and vaccines due. Assists provider or nurse with procedures per provider or nurse request. Ability to work evenings past scheduled patient hours and Saturdays as required. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Office Based Patient Service Specialist (PSS) Job Summary: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director. Required Skills/Abilities: Must be proficient with technology and computer skills including Microsoft software. Must have basic math skills. The ability to handle cash and accurately complete bank deposit slips. Medical or dental terminology a plus. Education and Experience: High school diploma or equivalent Previous customer service experience Preferred experience in various medical settings to include medical, dental, or behavioral health. Working Conditions and Physical Requirements: Primarily office-based work Travel to various sites required Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Customer Service Greets patients in a professional manner as they enter the health center. Demonstrates AIDET with all patients, guests, and staff interactions. Consistently answers calls within 3rd ring. Always follows established procedures for handling patient calls and visits. Communicates with patients in a professional manner on the telephone. Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy. Adheres to and models CCHS Standards of Behavior Works with the clinical staff to coordinate patient flow Keeps patients informed of wait times. Addresses patient concerns with site-based leadership in a timely and responsive manner. Always maintain patient confidentiality. Appointment scheduling Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines. Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments. Actively manages appointment waitlist. Strives to meet a first call resolution with inbound patient calls. Perform confirmation calls per the appointment reminder procedure. Documents no show and cancel status in the practice management system. Sends no show letters and tracks no show occurrences. Manages same day requests in coordination with clinical team. Follows dental emergency walk in procedure. Reschedules patient appointments as needed. Monitors schedule requests and tickler system for needed appointments. Effectively troubleshoot errors in schedule with site-based leadership. Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling. Troubleshoots online portal scheduling errors. End of day review verifying all appointments are checked out or documented as no show. Prints the next day schedules for each provider daily. Registration Utilizes 3rd party registration system to update demographic data. For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately. Verify demographics, contact numbers, and emergency contacts at every visit. Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients. Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage. Ensures sliding fee applications are offered to every patient and updated annually. Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit For new patients, verifies that all required forms are completed prior to registration. For established patients, ensures all registration forms are updated and signed annually. Verifies and updates VFC status. Updates patient's preferred pharmacy. Converts patients reaching the age of majority to their own guarantor. Payment Collection Receives copayments, self-payments, and gives appropriate receipts Keeps money secure and balanced in locked cash drawer. All monies collected are reconciled daily and placed in the safe at the end of day. Financial Operations Assists patients with billing issues, working with CCHS billing department. End of day review performed in practice management system including collections and cash reconciliation. Performs Other Duties as Required Keeps electronic health record (EHR) buckets current, reviewing at least daily. Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership. Traveling to other CCHS locations to provide coverage as needed. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required. Maintains inventory of office supplies by communicating low stock to designated person. Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment. Responsible for mail and package deliveries. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Pediatric Advanced Practice Clinician (NP/PA) Job Summary: The Advanced Practice Clinician will provide comprehensive medical care to patients served at Choptank Community Health System (CCHS), in accordance with the policies and procedures and philosophy of CCHS. All duties and responsibilities are performed across life cycle (infants, children, adolescents, adults, and geriatric), as applicable. This is an exempt, full-time position in pay grade 9 with the pay range of $92,212.00 - $138,317.00. The Advanced Practice Clinician reports directly to the Chief Clinical Officer. Required Skills/Abilities: Bilingual and bicultural skills valued. Ensure that standards of quality evidenced based and best practice medical care are met. Serve as a resource and consultant to other advanced practice clinicians. Education and Experience: Graduate of Accredited APRN or PA Program (or equivalent) Board Certified Primary Care specialist (Family, Pediatrics, Adult, Women's Health, or Midwifery). Must have current APRN or PA license to practice in Maryland. Maintain ongoing professional education as mandated by state regulation. Maryland CDS and DEA license and Basic Life Support. Working Conditions and Physical Requirements: General clinical office environment Provides patient care Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Assess and manage patients including conducting history, performing physical examinations, and developing treatment plans for acute and chronic health problems and address preventive health needs appropriate to that clinician's training, experience, and specialty, taking into consideration the ambulatory nature of the health center. Order and review lab and x-ray tests in accordance with evidence based and best practice recommendations. Support services provided in Health Centers, community/school-based health center programs, and Mobile Health Unit, as applicable. At all times interact with patients and staff in accordance with CCHS Standards of Behavior and Code of Ethics Complete Inbox Management and Patient Note documentation and closure in a timely manner as stated in the CCHS Medical Records Documentation Procedure, this includes all patient encounters being signed within 72hours of the date of service. Make appropriate referrals to specialists, subspecialties, hospital emergency rooms, hospital clinics, etc., when good medical judgment dictates such referrals. Provide first-aid to patients but may refer serious injuries or severely acute conditions requiring hospital care to local hospital emergency rooms or in-patient facilities, as appropriate, after stabilizing the patient as clinically necessary at the health center. Participate in medical chart audits, performance improvement, risk management, and peer review activities, and participate in appropriate CCHS committees, when necessary. Provide in-service training sessions for other CCHS staff, as necessary. Attend CCHS staff meetings unless direct patient duties prevent such attendance. Serve as a resource and consultant to other advanced practice clinicians and colleagues, and review problem cases with team as needed. Take night calls and weekend calls in accordance with CCHS policies and procedures. Must obtain and maintain appropriate licensing, credentialing, and privileges according to CCHS policies and procedures. Complete required CME yearly relevant to Board Certification and practice- supported with an annual CME stipend. Participate in educational programs and classes for patients and staff. Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of CCHS's patient care management plan. Effectively able to perform and communicate individual tasks within role in the process. Participate in CCHS medical activities at any or all sites operated by CCHS including SBHC and MHU, appropriate for specialty, in accordance with CCHS policies and procedures and needs. Participate in CCHS outreach activities in accordance with CCHS policies and procedures. Maintain client confidentiality at all levels of interaction in strict compliance with State and federal laws and regulations. Perform other job-related duties deemed necessary by the Supervising Director and Chief Clinical Officer. Regular, reliable attendance is a requirement of this job. This includes being available at the assigned location during scheduled patient care hours. Restrictions: May not have any private practice or provide medical services outside of CCHS without the written approval of the CCHS CEO and CMO/CCO. Any other medical practice may not interfere with duties and responsibilities to CCHS and its patients. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Medical Biller & Insurance Enrollment Specialist Job Summary: The Medical Biller & Insurance Enrollment Specialist is a hybrid role primarily responsible for leveraging the Athena EHR to ensure accurate charge posting, claim submission, timely adjudication, and optimal reimbursement. The hybrid role also involves insurance enrollment, including completing payer applications and maintaining provider schedules to ensure network participation and compliance. Key duties include charge posting, claim review, payment posting for select transactions, accounts receivable follow-up, and responding to inquiries from patients, staff, and management across multiple sites. As performance demonstrates capacity, this position may assume additional responsibilities within the revenue cycle. This is a nonexempt, full-time position in pay grade 4 with the pay range of $21.08 - $28.45. The Medical Biller & Insurance Enrollment Specialist reports directly to the Revenue Cycle Manager. Required Skills/Abilities: Must be able to work independently and manage multiple priorities. Familiarity with FQHC billing and compliance regulations. Ability to work with others in a team base setting. Must possess a valid drivers' license and have dependable transportation. Education and Experience: High School Graduate or equivalent; associate or bachelor's degree preferred. A minimum of one to three years of experience in billing for a medical office, preferably in an FQHC environment. Prior experience with Athena is highly preferred. Credentialing experience is strongly preferred. Knowledge of CPT, ICD-10, HCPCS coding preferred. Experience in medical terminology is helpful. Working Conditions and Physical Requirements: General office environment Occasional travel Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Medical Billing: Accurately process and post charges, submit claims through Athenahealth for all payers, including Medicaid, Medicare, and commercial insurance. Review and resolve claim denials, rejections, and underpayments promptly. When needed, Post payments, reconcile accounts, and manage patient balances. Maintain compliance with FQHC billing guidelines and payer-specific requirements. Generate and analyze billing reports to identify trends and improve revenue cycle performance. Insurance Enrollment: Complete initial insurance enrollment for providers with insurance plans, Medicaid, Medicare, and other networks. Maintain accurate provider records in credentialing databases and ensure timely updates. Track expirations for insurance contracts. Communicate with providers and payers to resolve enrollment issues efficiently. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Family Medicine Physician- Covering Cambridge & Federalsburg Locations Job Summary: Provide patient care as a full time BE/BC Family Medicine Physician with our established Primary Care team. Join Choptank Community Health System's (CCHS) mission-driven team providing access to exceptional, comprehensive, and integrated health care for all. We are proud of our consistent top quartile quality measured rankings across Federally Qualified Health Centers (FQHC) and patient experience survey ratings that stay over 90%. To help with patient care and improve quality outcomes, we have Nurse Care Coordinators, Triage Nurses, Community Health Workers, interpreters, and an integrated Behavioral Health program on site. We are 100% outpatient, offer flexible four- or five-day workweeks with no weekends, and have on-call by phone less than two weeks per quarter. This is an exempt, full-time position in pay grade 12 with the pay range of $176,216.00 - $264,325.00. The Family Medicine Physician reports directly to the Chief Clinical Officer. Who is Choptank Community Health: CCHS, located in the heart of Maryland's scenic Caroline, Dorchester, and Talbot counties, is seeking a dynamic Family Medicine Physician to join our team in the purposeful work of providing quality health care for all. CCHS offers team members an opportunity for meaningful work with high impact to the communities served. This well-lived career opportunity allows you to combine your personality, your happiness, and your work - improving the lives of your patients and co-workers. Choptank also provides Pediatric, Prenatal, and Dental services along with a thriving Community Based Program providing access to school children and migrant workers. With currently six Health Centers, we have plans to grow with an additional Health Center as well as a Rural Residency Program. Serving our community for more than 40 years, Choptank Community Health System provides care across Caroline, Dorchester, Talbot, Queen Anne's, and Kent counties. We are close to beaches and the Chesapeake Bay with plenty of indoor and outdoor recreational activities nearby. Being centrally located, Washington DC, Baltimore, Philadelphia, and New York City are all close. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Working Conditions and Physical Requirements: General office environment in clinical health centers Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Job Duties and Responsibilities: Perform physical examinations, treat illness, injuries, health problems, and address preventive health needs appropriate to that physician's training, experience, and specialty, taking into consideration the ambulatory nature of the health center. Order and review lab and x-ray tests in accordance with evidence based and best practice recommendations. At all times interact with patients and staff in accordance with CCHS Standards of Behavior and Code of Ethics Complete patients encounter medical record and complete tasks in a timely manner to include dropping charges on day of service, completing tasks within 48 hours, addressing requests for prescription renewal within 72 hours and completing and signing all patient encounters within 72 hours of the date of service. Make appropriate referrals to specialists, subspecialties, hospital emergency rooms, hospital clinics, etc., when good medical judgment dictates such referrals. Provide first-aid to patients but may refer serious injuries or severely acute conditions requiring hospital care to local hospital emergency rooms or in-patient facilities, as appropriate, after stabilizing the patient as clinically necessary at the health center. Ensure that standards of quality evidenced based and best practice medical care are met. Participate in medical audits, performance improvement, and peer review activities, and participate in appropriate CCHS committees, when necessary. Provide in-service training sessions for other CCHS staff, as necessary. Attend CCHS staff meetings unless direct patient duties prevent such attendance. Serve as a resource and consultant to the advanced practice clinicians, and review problem cases with the advanced practice clinicians as needed. When assigned by the Medical Director, audit advanced practice clinicians' charts and help assure that the advanced practice clinicians are providing care within generally accepted current standards. Be available to the advanced practice clinicians for questions and consultations when working in Health Center. Take night calls and weekend calls in accordance with CCHS policies and procedures. Must obtain and maintain appropriate licensing, credentialing, and privileges according to CCHS policies and procedures. Complete required CME yearly. Ensure proper and current charting in the medical records. Participate in educational programs and classes for patients and staff. Participate in "special" physical examination sessions, or extra medical sessions as needed by CCHS patients and arranged by CCHS. Participate in Performance Improvement, Risk Management, and Peer Review activities at CCHS. This includes peer review audits, chart reviews, etc. Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of CCHS's patient care management plan. Effectively able to perform and communicate individual tasks within role in the process. Participate in CCHS medical activities at any or all sites operated by CCHS including high school satellite clinics, etc., appropriate for specialty, in accordance with CCHS policies and procedures and needs. Participate in CCHS outreach activities in accordance with CCHS policies and procedures. Maintain client confidentiality at all levels of interaction in strict compliance with State and federal laws and regulations. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Registered Nurse Job Summary: The Registered Nurse is a critical part of the health care team and is responsible and accountable to the patients. Choptank Community Health System (CCHS) encompasses direct patient care, phone triage, health promotion, patient education, patient advocacy, and coordination of services for patients throughout the health care system. Utilizing the nursing process, the staff nurse will assess and identify a patient's health status and evaluate the patient's responses. CCHS registered nurses maintain a safe, comfortable, and hazard free environment for patients, visitors, and staff. Registered nurses assume responsibility and accountability for their individual nursing judgments and actions, exercises informed judgment and use individual competence and qualifications as criteria in accepting responsibilities. This is a nonexempt, full-time position in pay grade 7 with the pay range of $31.41 - $45.55. The Registered Nurse reports directly to the Medical Clinical Care Director. Required Skills/Abilities: Working knowledge of automated patient data systems. Must demonstrate the ability to use medical equipment and materials safely. Must be proficient in computer skills. Must be proficient in venipuncture, telephone triage, calculating doses of medications, injections, EKG's, nebulizer treatments, spirometry, pain screening, collecting, and preparing laboratory specimens and performing basic laboratory tests. CPR certified within orientation period. Working knowledge of ICD-9 and CPT coding. Education and Experience: Graduate of an accredited school of nursing. Current licensure by the Maryland State Board of Nursing. Minimum six months nursing experience preferred. Preferred experience in various medical settings to include family practice, pediatrics, and women's health. Working Conditions and Physical Requirements: General office environment Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Patient Interaction and Collaboration Collects health status data relevant to the patient's presenting problem in accordance with infection control policies and protocols, medication administration and storage procedures in a continuous, systemic, and complete manner. Consistently and accurately documents in the Electronic Health Record according to established procedures. Establishes appropriate priorities in planning patient care. Properly prepares patient for Clinician by following established intake standards as needed. Protects patients by adhering to infection control policies and protocols, medication administration and storage procedures. Assists in implementing the plan of care as requested by the Clinician including medication reconciliation, venipuncture, calculating doses of medications, injections, EKG's, nebulizer treatments, pain screening, collecting, and preparing laboratory specimens, performing dressing changes and wound care, and performing CLIA waived tests. Assists clinician during patient procedures and/or examinations including but not limited to, pap smears, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, mole removals, toenail evulsions, Nexplanon insertion and removal, IUD insertion and removal. Collaborates with other health team members during the entire patient visit process including phlebotomist, clinician, medical assistant, referral coordinator, patient outreach specialist, and PSS. Planning, Implementation of Patient Care, and Patient Education Performs daily or weekly huddles with Provider Council Leader and other health team members. Delivers plan of care as directed by provider. Delivers patient education based on diagnosis and outcome with up to date and validated materials. Administers nursing care in a competent manner and consistently performs duties efficiently. Provides for implementation of nursing care through communication with appropriate individuals within the healthcare system. This includes specialists, health departments, long term care facilities, group homes, schools, and employers. Provides care and education during nurse visits. These nurse visits may include: Diabetic education Medication reconciliation and education Medication administration by oral route or injection per provider's order. Injections- B12, testosterone, Depo Provera, PPD placement, injectable antibiotics and steroids; allergy injections as ordered by the patient's ENT/Allergist. PPD reading. INR/Coumadin management- fingerstick INR, coordinates with provider to manage Coumadin dosing and education. Suture and Staple removal Wound care Diet and exercise education to promote health and well-being. Weight checks Blood pressure checks A1c Ear lavage Vaccine administration per age and CDC recommendations Triage Demonstrates high level triage skills. Provides patients with clear and accurate health information and education. Gives the patient clear advice on handling their situation and addresses their needs in a prioritized and organized manner. Conducts phone triage per established policies and procedures. Assesses patient's questions and concerns during the triage process, assigning appropriate level of acuity and decides course of action, always following established procedures during face-to-face patient encounter and telephone triage. Documents all aspects of patient telephone encounter in the patient's electronic health record for every call made and received. Directs patient's needs and concerns to the appropriate members of the healthcare team as needed. Informs patients of test results per clinician's instruction and interpretation. Consistently demonstrates ability to effectively prioritize daily tasks. Management of Prescription Medication Requests and Prior Authorizations Keeps updated information regarding benefit restrictions for all payor groups regarding DME and medication formularies. Processes prescription medication requests as directed by the prescribing clinician. Completes medication prior authorizations in a timely and effective manner. Coordinates with clinicians and pharmacists to ensure patient receives medications appropriately and adjusts as needed with the prescribing clinician. Documentation within the Electronic Health Record Documents every patient encounter, phone call, and interaction within the patient's electronic health record. Properly documents and completes ICD-9 and CPT coding for services administered during the patient visit. Checks patient's electronic health record for last office visit, lab work, and CDS/PDMP compliance if necessary. Appropriately documents when a patient picks up patient assistance or sample medications within the patient's electronic health record. Maintains a safe and hygienic environment for patients. Cleans and sterilizes exam room after every patient visit in addition to removing all patient specimens. Properly dons and doffs PPE as required for each type of patient encounter. At the end of each day, the nurse will work with the medical assistants to ensure proper disinfection of every exam room and work area including lab. Follows protocol for distinction of clean and dirty areas within the lab. Effectively Communicates Within the Center Communicates with members of the healthcare team to address patient's questions and/or concerns. Consistently identifies patients at risk and communicates with clinician on emergent patient needs. Consistently displays professionalism and respect during interaction with CCHS customers, staff, and clinicians. Performs Other Duties as Required A Staff Nurse's duties may include Nurse visits, answering telephones, greeting patients, scheduling appointments, assisting with facilitating referrals as needed, and maintaining medical records. Takes initiative to solve problems and recommends improvements to the managers and directors. Travels to other CCHS sites to cover shortages within the department. Consistently displays professionalism during interaction with CCHS customers, staff, clinicians, and visitors. Attends monthly site meetings, department meetings and full staff meetings as required. Promotes customer service with patients and outside contacts during every interaction both in person and on the phone. Takes initiative and prioritizes effectively. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Behavioral Health Program Specialist - Kent County Schools Job Summary: The SBHC Behavioral Health Program Specialist (BHPS) provides direct support to the SBHC therapist to ensure the delivery of efficient and effective behavioral health care. The BHPS performs a range of administrative support including scheduling, insurance authorization and case management duties for Behavioral Health patients at the direction of the Behavioral Health providers, along with outreach to support community relationships. This is a nonexempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Behavioral Health Program Specialist reports directly to the Behavioral Health Director in a dyad with the Community Based Programs Director. Required Skills/Abilities: Working knowledge of automated patient data systems. Must be proficient in computer skills. Must have basic math skills. Ability to use office equipment such as computers, printers, telephones, fax machines and copier machines. Ability to handle multiple priorities at once with minimal supervision. Working knowledge of ICD10 and CPT codes Education and Experience: High School Diploma or equivalent 3-5 years in healthcare related field required. Insurance billing experience helpful. Knowledge of basic medical terminology preferred. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Models AIDET in all patient interactions. Adheres to and models CCHS Standards of Behavior Responsible for the input of the patient charge entry and coding process as needed. Works with all areas and levels within the organization to collect any necessary information related to charge posting. Obtains insurance authorizations as needed. Reviews insurance denials: implement procedures to remedy or reduce the number of denials. Works cooperatively / cohesively with the BH Program Manager to resolve issues or identified charge posting process. Pre-registration, appointment confirmation, scheduling of all behavioral health patient appointments. Post charges to the practice management system as needed. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Opens and distributes mail. Scans patient related documents to electronic medical record. Completes patient school-based enrolment forms and coordinates and monitoring of patient referrals and waitlists. Case management for behavioral health patients to connect BH patients to community programs at the request of behavioral health providers, parents/guardians, and school related staff. Facilitates parent/guardian participation between parents/guardians and provider when scheduling patient intakes. Communication with the school personnel, CCHS system administrator and coworkers for schedule change, school closings, etc. Locates and retrieves students from their classrooms for all appointments. Participates in school and community activities to promote the SBHC programs. Travel between all schools the BH provider has an active caseload. Coordination of care between the medical, dental, and behavioral health staff. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Location: Kent County Schools Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Certified Medical Assistant Job Summary: The Certified Medical Assistant (CMA) is a member of the health care delivery team and is responsible for and accountable to the patients. The CMA performs delegated clinical duties within the supervising clinician's scope of practice and consistent with the CMA's education, training, and experience. A CMA's duties may include the following: taking medical histories, assisting during patient procedures/examinations, collecting, and preparing laboratory specimens, venipuncture, performing basic in-house laboratory tests, taking vital signs, administering injections, using various pain scales to screen for pain, EKGs, and nebulizer treatments. This is a nonexempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Certified Medical Assistant reports directly to the Medical Clinical Care Director. Required Skills/Abilities: Working knowledge of automated patient data systems. Must demonstrate the ability to use medical equipment and materials safely. Must be proficient in computer skills. Must be proficient in venipuncture, calculating doses of medications, injections, EKG's, nebulizer treatments, pain screening, collection and preparation of laboratory specimens and performing basic in-house laboratory tests. Education and Experience: High school diploma or equivalent Certificate of completion from an accredited medical assistant program. Certification must remain current during the entire course of employment. Minimum six months' experience preferred. Preferred experience in various medical settings to include family practice, pediatrics, and women's health. Working Conditions and Physical Requirements: General office environment Travel to various sites required Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. CORE VALUES- Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Initial Patient Assessment and Health Data Collection Collects health status data relevant to the patient's presenting problem in a continuous, systemic, and complete manner. Completes all components of a patient intake accurately, including but not limited to vital signs, chief complaint, medication reconciliation, allergies, surgical history, family history, quality measures, depression screening, alcohol/drug screening, and tobacco screening. Reconciles past medical information into current EHR system per protocol. Consistently documents in the Electronic Health Record according to established procedures. Properly prepares patient for Clinician by following established intake standards for all visit types including face-to-face and virtual visits. Assists in implementing the plan of care as requested by the Clinician including- medication reconciliation, venipuncture, injections, EKG's, nebulizer treatments, ear lavage, pain screening, stock medication administration, collection and preparation of laboratory specimens and performs CLIA Waived testing. Assists clinician during patient procedures and/or examinations including pap smear, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, nebulizers, Nexplanon insertion/removal, IUD insertion/removal, toenail evulsions, and mole/skin tag removals. Properly documents and completes ICD-10 and CPT coding for services administered during the patient visit. Assists patients with appointments and referrals as needed by researching chart to find answers to referral questions (when, where, why) and future appointments at CCHS. Maintains a safe and hygienic environment for patients Cleans and sterilizes exam room after each patient visit according to CCHS and CDC protocol. Properly dons and doffs PPE as required for each type of patient encounter. Removes and processes all patient specimens collected during visit. At the end of each day, ensures proper disinfection of every exam room and work area including lab. Adequately stocks exam rooms daily according to practice standards and provider requests. Follows CCHS and CDC protocol for distinction of clean and dirty areas within the lab. • Effectively Communicates within the Center Communicates with members of the healthcare team to address patient's questions and/or concerns to the appropriate team members. Consistently identifies patients at risk and communicates with providers and nurses on emergent patient needs. Performs Other Duties as Required Answers telephones, greets patients, schedules appointments, enters refill requests, and maintains medical records. Completes nurse visits for pediatric, adult, and women's health patients. These may include blood pressure checks, A1c, INR, vaccines, medication administration via injection (B12, testosterone, Depo Provera, Depo Medrol), PPD placement, weight check, urine dipstick, urine pregnancy test. Travels to other CCHS sites to cover shortages within the department. Attends monthly site meetings, department meetings and full staff meetings as required. Consistently displays professionalism and respect during interaction with CCHS patients, staff, clinicians, and guests. Reviews open radiology and lab orders for all providers. Review chart and call diagnostic centers to look for results, if no results, send missed lab/x-ray letter. Close orders or reset due date alarms accordingly. Pre-visit planning: coordinates with provider and updates patient chart alert prior to patient appointments per provider preferences and patient needs. List specific reason for visit, last A1c if applicable, screenings needed (A1c, colonoscopy, mammogram, pap, etc.), and vaccines due. Assists provider or nurse with procedures per provider or nurse request. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Pediatrician Job Summary: Join Choptank Community Health's dedicated team and work alongside our experienced support staff providing services to a very full and dynamic range of patients (newborn to 21 years old) and diagnoses. We are looking for a full-time board eligible/board certified Pediatrician for an established, busy pediatric practice in Denton, Maryland. No hospital duties are required (there is a local community hospital with pediatric hospitalists who cover the newborn nursery and our patients). The expectation is to see 2.6 patients per hour. About 25% of our patients are Hispanic and we have a full-time in-house interpreter.: We are 100% outpatient, offer flexible four- or five-day workweeks with no weekends, and have on-call by phone less than 10 days per quarter. Choptank Community Health: Choptank Community Health (CCHS), located in the heart of Maryland's Eastern Shore, is seeking a Pediatrician to join our team in the purposeful work of providing quality health care for all. CCHS offers team members an opportunity for meaningful work with a high impact on the communities served. This well-lived career opportunity allows you to combine your personality, your happiness, and your work - improving the lives of your patients and co-workers. CCHS also provides Family Medicine, Prenatal, Behavioral Health, and Dental services along with a thriving Community Based Program providing access to school children and migrant workers. With currently seven Health Centers, and we have plans to grow a Rural Residency Program. Serving our community for more than 40 years, CCHS provides care across Caroline, Dorchester, Talbot, Queen Anne's, and Kent counties. We are close to beaches and the Chesapeake Bay with plenty of indoor and outdoor recreational activities nearby. Being centrally located, Washington DC, Baltimore, Philadelphia, and New York City are all close. Core Values: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Working Conditions and Physical Requirements: General office environment in clinical health centers Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Benefits: Quarterly incentive eligibility Negotiable sign-on bonus or relocation assistance $3,000 CME annual allowance Paid Accrued Leave (PAL) of 29 days annually. Nine paid holidays One paid Wellness Day Malpractice insurance 403(b) Retirement Plan with discretionary match eligibility Health insurance Dental insurance Vision insurance Flexible spending account Life insurance Referral program Tuition and Education Assistance As a FQHC, physicians are eligible for $50,000 or more in loan repayment through the National Health Service Corps Compensation and Schedule: Full-time (36 hours patient care, 4 hours administrative) Work Schedule: 4 to 5 days per week. 8-to-9-hour shifts available This is an exempt, full-time position in pay grade 12 with the pay range of $176,216.00 - $264,325.00. The Pediatrician reports directly to the Chief Clinical Officer. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Interpreter - Medical and Dental Job Summary: The Medical and Dental Interpreter will assist non-English speaking patients and families as they receive services within Choptank Community Health System (CCHS). They will be available to answer the phone and convey messages related to the other office staff. Assists Referral Specialist in communicating medical appointments outside of CCHS. Reinforces basic health teaching. This is a nonexempt, full-time position in pay grade 4 with the pay range of $21.08 - $28.45. The Interpreter reports directly to the Practice Manager. Required Skills/Abilities: Working knowledge of automated patient data systems. Must be proficient in computer skills. Must possess excellent interpersonal skills and communicate effectively. Fluent in secondary language and English to provide interpretive services for bilingual clinical visits. Ability to effectively communicate in writing in both English and Spanish. Excellent communication and interpersonal skills to greet patients and visits in person or over the phone Eligible for Certificated Medical Interpreter Course Must demonstrate the ability to use office equipment such as computers, printers, telephones, fax machines and copier machines. Education and Experience: High School Diploma or equivalent. Preferred experience in medical interpretation services Certified Medical Interpreter required, if not certified, must complete and pass certification exam within one year from date of hire. Minimum six months experience preferred. Working Conditions and Physical Requirements: General office environment in clinical health centers Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Non -English interpretation and translation services Consistently builds rapport with patients, gains trust and confidence of patients. Consistently able to match level of patient education and understanding to the information that is being interpreted. Interprets for non-English speaking patients, family members during the medical and dental encounter. Assists with health education programs for the patients and family members. Provides accurate interpretation to staff within CCHS (billing etc.) on behalf of the patients. Assists Patient Services Specialists with front office responsibilities that are needed for the non-English speaking patients including registration, scheduling, insurance verification. Translates written information for the non-English speaking patients. Informs patients of all specialty appointments and advises of instructions for appointment. Assists with communicating specialty appointments. Assists with sliding fee applications and appropriate and accurate income documentation Facilitates services for non-English speaking patients with outside agencies such as Department of Social Services etc. as needed. Informs patients of medical results and provider messages. Daily works electronic health record messages. Receives calls from patients and provides customer service. Consistently screens calls, documents phone calls in the electronic health record. Messages are accurate, legible, and complete. Voice mail messaging service is answered timely. Always follows established procedures for handling patient calls and visits. Works with the medical staff and clinical team to coordinate patient flow Practices AIDET with all patient interactions. Addresses patient concerns with Site Director in timely and responsive manner. Always maintains patient confidentiality. Registration Enters and edits appropriate demographic data on patients accurately via telephone or at time of patient arrival. Verifies insurance eligibility per established procedure for all Medicaid patients. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Scheduling Schedules non- English-speaking patients appropriately in practice management system following template guidelines. Performs schedule confirmation calls for all non- English-speaking patients including proper documentation. Reschedules non- English-speaking patients when necessary. Manages same day requests in coordination with clinical team Reschedules appointments when needed. Troubleshoots scheduling problems. Performs Other Duties as Required Performs Other Duties as Required Follows CCHS Standards of Behavior Takes initiative to solve problems and recommends improvements to the Site Director. Consistently displays professionalism during interaction with CCHS customers, staff and clinicians. Attends weekly huddles, monthly site meetings, department meetings and full staff meetings as required. Promotes customer service with patients and outside contacts. Takes initiative and prioritizes effectively. Works with other staff to achieve a desirable working environment. Provides support to the department to cover shortages in other CCHS sites. Acts as back up to Patient Services Specialists. Provides phone support as needed. Provides cross coverage for other interpreters and sites. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Office Based Patient Service Specialist (PSS) Job Summary: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director. Required Skills/Abilities: Must be proficient with technology and computer skills including Microsoft software. Must have basic math skills. The ability to handle cash and accurately complete bank deposit slips. Medical or dental terminology a plus. Education and Experience: High school diploma or equivalent Previous customer service experience Preferred experience in various medical settings to include medical, dental, or behavioral health. Working Conditions and Physical Requirements: Primarily office-based work Travel to various sites required Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Customer Service Greets patients in a professional manner as they enter the health center. Demonstrates AIDET with all patients, guests, and staff interactions. Consistently answers calls within 3rd ring. Always follows established procedures for handling patient calls and visits. Communicates with patients in a professional manner on the telephone. Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy. Adheres to and models CCHS Standards of Behavior Works with the clinical staff to coordinate patient flow Keeps patients informed of wait times. Addresses patient concerns with site-based leadership in a timely and responsive manner. Always maintain patient confidentiality. Appointment scheduling Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines. Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments. Actively manages appointment waitlist. Strives to meet a first call resolution with inbound patient calls. Perform confirmation calls per the appointment reminder procedure. Documents no show and cancel status in the practice management system. Sends no show letters and tracks no show occurrences. Manages same day requests in coordination with clinical team. Follows dental emergency walk in procedure. Reschedules patient appointments as needed. Monitors schedule requests and tickler system for needed appointments. Effectively troubleshoot errors in schedule with site-based leadership. Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling. Troubleshoots online portal scheduling errors. End of day review verifying all appointments are checked out or documented as no show. Prints the next day schedules for each provider daily. Registration Utilizes 3rd party registration system to update demographic data. For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately. Verify demographics, contact numbers, and emergency contacts at every visit. Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients. Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage. Ensures sliding fee applications are offered to every patient and updated annually. Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit For new patients, verifies that all required forms are completed prior to registration. For established patients, ensures all registration forms are updated and signed annually. Verifies and updates VFC status. Updates patient's preferred pharmacy. Converts patients reaching the age of majority to their own guarantor. Payment Collection Receives copayments, self-payments, and gives appropriate receipts Keeps money secure and balanced in locked cash drawer. All monies collected are reconciled daily and placed in the safe at the end of day. Financial Operations Assists patients with billing issues, working with CCHS billing department. End of day review performed in practice management system including collections and cash reconciliation. Performs Other Duties as Required Keeps electronic health record (EHR) buckets current, reviewing at least daily. Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership. Traveling to other CCHS locations to provide coverage as needed. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required. Maintains inventory of office supplies by communicating low stock to designated person. Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment. Responsible for mail and package deliveries. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Pediatric Advanced Practice Clinician (NP/PA) Job Summary: The Advanced Practice Clinician will provide comprehensive medical care to patients served at Choptank Community Health System (CCHS), in accordance with the policies and procedures and philosophy of CCHS. All duties and responsibilities are performed across life cycle (infants, children, adolescents, adults, and geriatric), as applicable. This is an exempt, full-time position in pay grade 9 with the pay range of $92,212.00 - $138,317.00. The Advanced Practice Clinician reports directly to the Chief Clinical Officer. Required Skills/Abilities: Bilingual and bicultural skills valued. Ensure that standards of quality evidenced based and best practice medical care are met. Serve as a resource and consultant to other advanced practice clinicians. Education and Experience: Graduate of Accredited APRN or PA Program (or equivalent) Board Certified Primary Care specialist (Family, Pediatrics, Adult, Women's Health, or Midwifery). Must have current APRN or PA license to practice in Maryland. Maintain ongoing professional education as mandated by state regulation. Maryland CDS and DEA license and Basic Life Support. Working Conditions and Physical Requirements: General clinical office environment Provides patient care Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Assess and manage patients including conducting history, performing physical examinations, and developing treatment plans for acute and chronic health problems and address preventive health needs appropriate to that clinician's training, experience, and specialty, taking into consideration the ambulatory nature of the health center. Order and review lab and x-ray tests in accordance with evidence based and best practice recommendations. Support services provided in Health Centers, community/school-based health center programs, and Mobile Health Unit, as applicable. At all times interact with patients and staff in accordance with CCHS Standards of Behavior and Code of Ethics Complete Inbox Management and Patient Note documentation and closure in a timely manner as stated in the CCHS Medical Records Documentation Procedure, this includes all patient encounters being signed within 72hours of the date of service. Make appropriate referrals to specialists, subspecialties, hospital emergency rooms, hospital clinics, etc., when good medical judgment dictates such referrals. Provide first-aid to patients but may refer serious injuries or severely acute conditions requiring hospital care to local hospital emergency rooms or in-patient facilities, as appropriate, after stabilizing the patient as clinically necessary at the health center. Participate in medical chart audits, performance improvement, risk management, and peer review activities, and participate in appropriate CCHS committees, when necessary. Provide in-service training sessions for other CCHS staff, as necessary. Attend CCHS staff meetings unless direct patient duties prevent such attendance. Serve as a resource and consultant to other advanced practice clinicians and colleagues, and review problem cases with team as needed. Take night calls and weekend calls in accordance with CCHS policies and procedures. Must obtain and maintain appropriate licensing, credentialing, and privileges according to CCHS policies and procedures. Complete required CME yearly relevant to Board Certification and practice- supported with an annual CME stipend. Participate in educational programs and classes for patients and staff. Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of CCHS's patient care management plan. Effectively able to perform and communicate individual tasks within role in the process. Participate in CCHS medical activities at any or all sites operated by CCHS including SBHC and MHU, appropriate for specialty, in accordance with CCHS policies and procedures and needs. Participate in CCHS outreach activities in accordance with CCHS policies and procedures. Maintain client confidentiality at all levels of interaction in strict compliance with State and federal laws and regulations. Perform other job-related duties deemed necessary by the Supervising Director and Chief Clinical Officer. Regular, reliable attendance is a requirement of this job. This includes being available at the assigned location during scheduled patient care hours. Restrictions: May not have any private practice or provide medical services outside of CCHS without the written approval of the CCHS CEO and CMO/CCO. Any other medical practice may not interfere with duties and responsibilities to CCHS and its patients. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Medical Biller & Insurance Enrollment Specialist Job Summary: The Medical Biller & Insurance Enrollment Specialist is a hybrid role primarily responsible for leveraging the Athena EHR to ensure accurate charge posting, claim submission, timely adjudication, and optimal reimbursement. The hybrid role also involves insurance enrollment, including completing payer applications and maintaining provider schedules to ensure network participation and compliance. Key duties include charge posting, claim review, payment posting for select transactions, accounts receivable follow-up, and responding to inquiries from patients, staff, and management across multiple sites. As performance demonstrates capacity, this position may assume additional responsibilities within the revenue cycle. This is a nonexempt, full-time position in pay grade 4 with the pay range of $21.08 - $28.45. The Medical Biller & Insurance Enrollment Specialist reports directly to the Revenue Cycle Manager. Required Skills/Abilities: Must be able to work independently and manage multiple priorities. Familiarity with FQHC billing and compliance regulations. Ability to work with others in a team base setting. Must possess a valid drivers' license and have dependable transportation. Education and Experience: High School Graduate or equivalent; associate or bachelor's degree preferred. A minimum of one to three years of experience in billing for a medical office, preferably in an FQHC environment. Prior experience with Athena is highly preferred. Credentialing experience is strongly preferred. Knowledge of CPT, ICD-10, HCPCS coding preferred. Experience in medical terminology is helpful. Working Conditions and Physical Requirements: General office environment Occasional travel Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Medical Billing: Accurately process and post charges, submit claims through Athenahealth for all payers, including Medicaid, Medicare, and commercial insurance. Review and resolve claim denials, rejections, and underpayments promptly. When needed, Post payments, reconcile accounts, and manage patient balances. Maintain compliance with FQHC billing guidelines and payer-specific requirements. Generate and analyze billing reports to identify trends and improve revenue cycle performance. Insurance Enrollment: Complete initial insurance enrollment for providers with insurance plans, Medicaid, Medicare, and other networks. Maintain accurate provider records in credentialing databases and ensure timely updates. Track expirations for insurance contracts. Communicate with providers and payers to resolve enrollment issues efficiently. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Dental Assistant II Job Summary: The Dental Assistant II (DA II) is also a licensed Dental Radiologist Technician (DRT) in the state of Maryland. The DA II prepares, sterilizes, organizes, and sets up dental equipment, ensures that all dental instruments are cleaned, dated, and processed according to established safety guidelines and standards. Monitors and maintains dental equipment, such as compressors, evacuators, radiographic equipment, sterilizers, and light curing units, in accordance with manufacturer's guidelines. DA II can provide chair side assistance to dentists and dental hygienists in the provision of clinical dental care, including operative, preventative, periodontal, endodontic, prosthetic and/or oral surgery procedures. Takes diagnostic quality l radiographic images in accordance with dentists' orders, assists in the monitoring and maintenance of radiation safety procedures and protocols. Orders and maintains inventories of dental clinic supplies, equipment, and instruments. Maintains dental laboratory slips and creates and maintains dental records in accordance with the established protocol and procedures. Must have basic computer skills. This is a non-exempt, full-time position in pay grade 2 with the pay range of $17.39 - $21.74. The Dental Assistant II reports directly to the Dental Clinical Quality Director. Required Skills/Abilities: Must demonstrate the ability to take digital radiographs. Must be proficient in basic computer skills. Career-focused Passion/interest in pursuing a career in dentistry. CPR certification. Education and Experience: High school diploma or equivalent. Dental Assistant course completion Current Radiation Technologist license issued by the Maryland Board of Dental Examiners required. Completes EHR competency upon hire. A minimum of six months' experience. Expanded Functions licensure from the state of Maryland required to be obtained within one year of hire. CORE VALUES- Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Maintains a safe and hygienic patient environment. Always completes necessary equipment monitoring per established clinical protocol, follows equipment maintenance schedules and completes logs. Maintains patient operatories, including daily disinfection, setup and stocking of dental supplies. Cleans and maintains dental laboratory area daily, and the equipment as necessary (including maintenance of vacuum/compressor, cleaning evacuation lines, etc. per clinical protocol). Monitors and maintains autoclave equipment and dental instruments as necessary to ensure sterile condition and techniques. Prepares laboratory cases to include, contacting the laboratory, preparing for shipment, packaging, and monitoring due date back to the office. Maintains proper inventory of supplies by communicating low stock to designated person or ordering if required. Follows established guidelines for taking digital x-rays. Quality Control Data- monitors oxygen and nitrous oxide tanks, checks fire extinguishers, checks medications for expiration Completes Autoclave competency and N2O Quality Assurance Competency upon hie and annually thereafter. Performs other duties as required. Takes initiative to solve problems and recommends improvements to the office manager. Traveling to other CCHS sites to cover shortages within the department. Consistently displays professionalism during interaction with CCHS customers, staff and clinicians. Practices AIDET. A dental assistant's duties may include answering telephones, greeting patients, scheduling appointments, and facilitating referrals. Makes recommendations for cost containment and/or quality improvement. Takes initiative and prioritizes effectively. Works with other staff to achieve a desirable working environment. Takes initiative and anticipates needs of other dental assistants. Assists dentist or dental hygienists. Always prepares dental materials correctly, as needed, and in an amount sufficient to meet the need of the procedure. Consistently anticipates the sequence of dental procedures and is prepared in advance of them as observed by the dentist. Always ensures that chart information is accurate and complete and follows up with the dentist or dental hygienist. Prior to appointment, reviews daily schedule and verifies treatment plan Assists students and residents with CCHS's processes and procedures. Assists front office dental staff with planning and scheduling of patient visits. Takes radiographs as instructed by the dentist or hygienist. Assures that all instruments and materials are available prior to patient's arrival. Triages dental emergencies Optional duties If full and maintained credentialing is ensured, assisting in Operating Room for OR dentistry cases-assures in advance that all materials needed to complete the OR cases are available See also attached chart. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Office: Open positions in our Cambridge, Federalsburg, and Denton locations. Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Lead Medical Assistant Job Summary: The Lead Medical Assistant (MA) will take a clinical lead at their site, including training and establishing work schedules for Medical Assistants. The Lead MA will bring forward staff concerns and operational issues and recommend operational improvements to the Operations Director. The Lead MA may serve as the site Safety Rep. Performs various clinical responsibilities within the scope of their certification and under the supervision of the Provider or Site Director such as Point of Care testing, monitoring Temp Track logs and vaccines and managing/auditing the sample medication supplies for the practice. Prepares patients and assists clinical Provider with patient examination by obtaining and documenting vital signs, past medical history, social history, and chief complaint. This is a nonexempt, full-time position in pay grade 4 with the pay range of $21.08 - $28.45. The Lead Medical Assistant reports directly to the Medical Clinical Care Director. Required Skills/Abilities: Working knowledge of automated patient data systems. Must demonstrate the ability to use medical equipment and materials safely. Must be proficient in computer skills. Must be proficient in venipuncture, calculating doses of medications, injections, EKG's, nebulizer treatments, pain screening, collection and preparation of laboratory specimens and performing basic in-house laboratory tests. Must possess a valid driver's license and have dependable transportation. Education and Experience: High School Diploma or Equivalent. Graduate of an accredited Medical Assistant program. Must have current certification or registration as a Medical Assistant. BLS certification required. Preferred experience in various medical settings to include family practice, pediatrics, and women's health. Working Conditions and Physical Requirements: General office environment Travel to various sites required Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Lead MA Duties: Trains, coordinates, assesses competencies, and directs Medical Assistant(s) at sites. Prepares monthly MA schedules. Coordinates daily MA coverage working collaboratively with other Lead MA/ LPN's Collaborates with Provider Council Leader models and sets expectations for the Provider/Medical Assistant care partnership. Models best practices for rooming patients and documenting patient care for provider visit Superuser of electronic medical record (EMR) Assigns and oversees stocking of supplies and cleaning of exam rooms. Maintains par level of clinical supplies for facility. Performs daily regulatory testing, as required and documents accordingly, to ensure that clinical equipment is accurate and compliant. Audits and manages the sample medications for the office. Ensures expirations dates are checked monthly for medical supplies/medications. Oversight of all state reports, logs, and vaccines to ensure compliance and serves as Vaccine for Children (VFC) Coordinator or acts as a back up to VFC Program Coordinator Provide feedback and assist Operations Director / Medical Clinical Care Director in annual Medical Assistant Performance Reviews and Employee Orientation Reviews. Makes recommendations for additional education when needed. May serve as Safety Representative for the facility. Models AIDET in all patient interactions and reinforces AIDET principles with staff. Adheres to and models CCHS Standards of Behavior Liaison or alternate to Practice Manager for LabCorp and Shore Health lab services. Performs job functions of MA: Initial Patient Assessment and Health Data Collection Collects health status data relevant to the patient's presenting problem in a continuous systemic and complete manner. Completes all components of a patient intake accurately, including but not limited to vital signs, chief complaint, medication reconciliation, allergies, surgical history, family history, quality measures, depression screening, alcohol/drug screening, and tobacco screening. Reconciles past medical information into current EHR system per protocol. Consistently documents in the Electronic Health Record according to established procedures. Properly prepares patients for Clinician by following established intake standards for all visit types- telehealth, curbside, and in-office. Assists in implementing the plan of care as requested by the Clinician including- venipuncture, injections, EKG's, nebulizer treatments, ear lavage, pain screening, stock medication administration, collection and preparation of laboratory specimens and performs CLIA Waived testing. Assists clinician during patient procedures and/or examinations including pap smear, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, nebulizers, Nexplanon insertion/removal, IUD insertion/removal, and mole/skin tag removals. Properly documents and completes ICD-10 and CPT coding for services administered during the patient visit. Assists patients with appointments and referrals as needed by researching charts to find answers to referral questions (when, where, why) and future appointments at CCHS. Maintains a safe and hygienic environment for patients. Maintains a safe and hygienic environment for patients. Cleans and sterilizes exam room after each patient visits according to CCHS and CDC protocol. Properly dons and doffs PPE as required for each type of patient encounter. Removes and processes all patient specimens collected during visit. At the end of each day, ensures proper disinfection of every exam room and work area including lab. Adequately stocks exam rooms on a daily basis according to practice standards and provider requests. Follows CCHS and CDC protocol for distinction of clean and dirty areas within the lab. Effectively Communicates within the Center Communicates with members of the healthcare team to address patient's questions and/or concerns to the appropriate team members. Consistently identifies patients at risk and communicates with providers and nurses on emergent patient needs. Performs Other Duties as Required Answers telephones, greets patients, schedules appointments, enters refill requests, and maintains medical records. Completes nurse visits for pediatric, adult, and women's health patients. These may include blood pressure checks, A1c, INR, vaccines, medication administration via injection (B12, testosterone, Depo Provera, Depo Medrol), PPD placement, weight check, urine dipstick, urine pregnancy test. Travels to other CCHS sites to cover shortages within the department. Attends weekly huddles, monthly site meetings, department meetings and full staff meetings as required. Consistently displays professionalism and respect during interaction with CCHS patients, staff, and clinicians. Reviews open radiology and lab orders for all providers. Review chart and call diagnostic centers to look for results, if no results, send missed lab/x-ray letter. Close orders or reset alarms accordingly. Pre-visit planning: coordinates with provider and updates patient chart alert prior to patient appointments per provider preferences and patient needs. List specific reason for visit, last A1c if applicable, screenings needed (A1c, colonoscopy, mammogram, pap, etc.), and vaccines due. Assists provider or nurse with procedures per provider or nurse request. Ability to work evenings past scheduled patient hours and Saturdays as required. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Registered Nurse Job Summary: The Registered Nurse is a critical part of the health care team and is responsible and accountable to the patients. Choptank Community Health System (CCHS) encompasses direct patient care, phone triage, health promotion, patient education, patient advocacy, and coordination of services for patients throughout the health care system. Utilizing the nursing process, the staff nurse will assess and identify a patient's health status and evaluate the patient's responses. CCHS registered nurses maintain a safe, comfortable, and hazard free environment for patients, visitors, and staff. Registered nurses assume responsibility and accountability for their individual nursing judgments and actions, exercises informed judgment and use individual competence and qualifications as criteria in accepting responsibilities. This is a nonexempt, full-time position in pay grade 7 with the pay range of $31.41 - $45.55. The Registered Nurse reports directly to the Medical Clinical Care Director. Required Skills/Abilities: Working knowledge of automated patient data systems. Must demonstrate the ability to use medical equipment and materials safely. Must be proficient in computer skills. Must be proficient in venipuncture, telephone triage, calculating doses of medications, injections, EKG's, nebulizer treatments, spirometry, pain screening, collecting, and preparing laboratory specimens and performing basic laboratory tests. CPR certified within orientation period. Working knowledge of ICD-9 and CPT coding. Education and Experience: Graduate of an accredited school of nursing. Current licensure by the Maryland State Board of Nursing. Minimum six months nursing experience preferred. Preferred experience in various medical settings to include family practice, pediatrics, and women's health. Working Conditions and Physical Requirements: General office environment Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Patient Interaction and Collaboration Collects health status data relevant to the patient's presenting problem in accordance with infection control policies and protocols, medication administration and storage procedures in a continuous, systemic, and complete manner. Consistently and accurately documents in the Electronic Health Record according to established procedures. Establishes appropriate priorities in planning patient care. Properly prepares patient for Clinician by following established intake standards as needed. Protects patients by adhering to infection control policies and protocols, medication administration and storage procedures. Assists in implementing the plan of care as requested by the Clinician including medication reconciliation, venipuncture, calculating doses of medications, injections, EKG's, nebulizer treatments, pain screening, collecting, and preparing laboratory specimens, performing dressing changes and wound care, and performing CLIA waived tests. Assists clinician during patient procedures and/or examinations including but not limited to, pap smears, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, mole removals, toenail evulsions, Nexplanon insertion and removal, IUD insertion and removal. Collaborates with other health team members during the entire patient visit process including phlebotomist, clinician, medical assistant, referral coordinator, patient outreach specialist, and PSS. Planning, Implementation of Patient Care, and Patient Education Performs daily or weekly huddles with Provider Council Leader and other health team members. Delivers plan of care as directed by provider. Delivers patient education based on diagnosis and outcome with up to date and validated materials. Administers nursing care in a competent manner and consistently performs duties efficiently. Provides for implementation of nursing care through communication with appropriate individuals within the healthcare system. This includes specialists, health departments, long term care facilities, group homes, schools, and employers. Provides care and education during nurse visits. These nurse visits may include: Diabetic education Medication reconciliation and education Medication administration by oral route or injection per provider's order. Injections- B12, testosterone, Depo Provera, PPD placement, injectable antibiotics and steroids; allergy injections as ordered by the patient's ENT/Allergist. PPD reading. INR/Coumadin management- fingerstick INR, coordinates with provider to manage Coumadin dosing and education. Suture and Staple removal Wound care Diet and exercise education to promote health and well-being. Weight checks Blood pressure checks A1c Ear lavage Vaccine administration per age and CDC recommendations Triage Demonstrates high level triage skills. Provides patients with clear and accurate health information and education. Gives the patient clear advice on handling their situation and addresses their needs in a prioritized and organized manner. Conducts phone triage per established policies and procedures. Assesses patient's questions and concerns during the triage process, assigning appropriate level of acuity and decides course of action, always following established procedures during face-to-face patient encounter and telephone triage. Documents all aspects of patient telephone encounter in the patient's electronic health record for every call made and received. Directs patient's needs and concerns to the appropriate members of the healthcare team as needed. Informs patients of test results per clinician's instruction and interpretation. Consistently demonstrates ability to effectively prioritize daily tasks. Management of Prescription Medication Requests and Prior Authorizations Keeps updated information regarding benefit restrictions for all payor groups regarding DME and medication formularies. Processes prescription medication requests as directed by the prescribing clinician. Completes medication prior authorizations in a timely and effective manner. Coordinates with clinicians and pharmacists to ensure patient receives medications appropriately and adjusts as needed with the prescribing clinician. Documentation within the Electronic Health Record Documents every patient encounter, phone call, and interaction within the patient's electronic health record. Properly documents and completes ICD-9 and CPT coding for services administered during the patient visit. Checks patient's electronic health record for last office visit, lab work, and CDS/PDMP compliance if necessary. Appropriately documents when a patient picks up patient assistance or sample medications within the patient's electronic health record. Maintains a safe and hygienic environment for patients. Cleans and sterilizes exam room after every patient visit in addition to removing all patient specimens. Properly dons and doffs PPE as required for each type of patient encounter. At the end of each day, the nurse will work with the medical assistants to ensure proper disinfection of every exam room and work area including lab. Follows protocol for distinction of clean and dirty areas within the lab. Effectively Communicates Within the Center Communicates with members of the healthcare team to address patient's questions and/or concerns. Consistently identifies patients at risk and communicates with clinician on emergent patient needs. Consistently displays professionalism and respect during interaction with CCHS customers, staff, and clinicians. Performs Other Duties as Required A Staff Nurse's duties may include Nurse visits, answering telephones, greeting patients, scheduling appointments, assisting with facilitating referrals as needed, and maintaining medical records. Takes initiative to solve problems and recommends improvements to the managers and directors. Travels to other CCHS sites to cover shortages within the department. Consistently displays professionalism during interaction with CCHS customers, staff, clinicians, and visitors. Attends monthly site meetings, department meetings and full staff meetings as required. Promotes customer service with patients and outside contacts during every interaction both in person and on the phone. Takes initiative and prioritizes effectively. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Family Medicine Physician- Covering Cambridge & Federalsburg Locations Job Summary: Provide patient care as a full time BE/BC Family Medicine Physician with our established Primary Care team. Join Choptank Community Health System's (CCHS) mission-driven team providing access to exceptional, comprehensive, and integrated health care for all. We are proud of our consistent top quartile quality measured rankings across Federally Qualified Health Centers (FQHC) and patient experience survey ratings that stay over 90%. To help with patient care and improve quality outcomes, we have Nurse Care Coordinators, Triage Nurses, Community Health Workers, interpreters, and an integrated Behavioral Health program on site. We are 100% outpatient, offer flexible four- or five-day workweeks with no weekends, and have on-call by phone less than two weeks per quarter. This is an exempt, full-time position in pay grade 12 with the pay range of $176,216.00 - $264,325.00. The Family Medicine Physician reports directly to the Chief Clinical Officer. Who is Choptank Community Health: CCHS, located in the heart of Maryland's scenic Caroline, Dorchester, and Talbot counties, is seeking a dynamic Family Medicine Physician to join our team in the purposeful work of providing quality health care for all. CCHS offers team members an opportunity for meaningful work with high impact to the communities served. This well-lived career opportunity allows you to combine your personality, your happiness, and your work - improving the lives of your patients and co-workers. Choptank also provides Pediatric, Prenatal, and Dental services along with a thriving Community Based Program providing access to school children and migrant workers. With currently six Health Centers, we have plans to grow with an additional Health Center as well as a Rural Residency Program. Serving our community for more than 40 years, Choptank Community Health System provides care across Caroline, Dorchester, Talbot, Queen Anne's, and Kent counties. We are close to beaches and the Chesapeake Bay with plenty of indoor and outdoor recreational activities nearby. Being centrally located, Washington DC, Baltimore, Philadelphia, and New York City are all close. Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Working Conditions and Physical Requirements: General office environment in clinical health centers Occasional travel Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching. Includes fine and gross motor skills, lifting less than 20 pounds, and vision. Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents. Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Job Duties and Responsibilities: Perform physical examinations, treat illness, injuries, health problems, and address preventive health needs appropriate to that physician's training, experience, and specialty, taking into consideration the ambulatory nature of the health center. Order and review lab and x-ray tests in accordance with evidence based and best practice recommendations. At all times interact with patients and staff in accordance with CCHS Standards of Behavior and Code of Ethics Complete patients encounter medical record and complete tasks in a timely manner to include dropping charges on day of service, completing tasks within 48 hours, addressing requests for prescription renewal within 72 hours and completing and signing all patient encounters within 72 hours of the date of service. Make appropriate referrals to specialists, subspecialties, hospital emergency rooms, hospital clinics, etc., when good medical judgment dictates such referrals. Provide first-aid to patients but may refer serious injuries or severely acute conditions requiring hospital care to local hospital emergency rooms or in-patient facilities, as appropriate, after stabilizing the patient as clinically necessary at the health center. Ensure that standards of quality evidenced based and best practice medical care are met. Participate in medical audits, performance improvement, and peer review activities, and participate in appropriate CCHS committees, when necessary. Provide in-service training sessions for other CCHS staff, as necessary. Attend CCHS staff meetings unless direct patient duties prevent such attendance. Serve as a resource and consultant to the advanced practice clinicians, and review problem cases with the advanced practice clinicians as needed. When assigned by the Medical Director, audit advanced practice clinicians' charts and help assure that the advanced practice clinicians are providing care within generally accepted current standards. Be available to the advanced practice clinicians for questions and consultations when working in Health Center. Take night calls and weekend calls in accordance with CCHS policies and procedures. Must obtain and maintain appropriate licensing, credentialing, and privileges according to CCHS policies and procedures. Complete required CME yearly. Ensure proper and current charting in the medical records. Participate in educational programs and classes for patients and staff. Participate in "special" physical examination sessions, or extra medical sessions as needed by CCHS patients and arranged by CCHS. Participate in Performance Improvement, Risk Management, and Peer Review activities at CCHS. This includes peer review audits, chart reviews, etc. Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of CCHS's patient care management plan. Effectively able to perform and communicate individual tasks within role in the process. Participate in CCHS medical activities at any or all sites operated by CCHS including high school satellite clinics, etc., appropriate for specialty, in accordance with CCHS policies and procedures and needs. Participate in CCHS outreach activities in accordance with CCHS policies and procedures. Maintain client confidentiality at all levels of interaction in strict compliance with State and federal laws and regulations. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Office Based Patient Service Specialist (PSS) Job Summary: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director. Required Skills/Abilities: Must be proficient with technology and computer skills including Microsoft software. Must have basic math skills. The ability to handle cash and accurately complete bank deposit slips. Medical or dental terminology a plus. Education and Experience: High school diploma or equivalent Previous customer service experience Preferred experience in various medical settings to include medical, dental, or behavioral health. Working Conditions and Physical Requirements: Primarily office-based work Travel to various sites required Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Customer Service Greets patients in a professional manner as they enter the health center. Demonstrates AIDET with all patients, guests, and staff interactions. Consistently answers calls within 3rd ring. Always follows established procedures for handling patient calls and visits. Communicates with patients in a professional manner on the telephone. Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy. Adheres to and models CCHS Standards of Behavior Works with the clinical staff to coordinate patient flow Keeps patients informed of wait times. Addresses patient concerns with site-based leadership in a timely and responsive manner. Always maintain patient confidentiality. Appointment scheduling Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines. Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments. Actively manages appointment waitlist. Strives to meet a first call resolution with inbound patient calls. Perform confirmation calls per the appointment reminder procedure. Documents no show and cancel status in the practice management system. Sends no show letters and tracks no show occurrences. Manages same day requests in coordination with clinical team. Follows dental emergency walk in procedure. Reschedules patient appointments as needed. Monitors schedule requests and tickler system for needed appointments. Effectively troubleshoot errors in schedule with site-based leadership. Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling. Troubleshoots online portal scheduling errors. End of day review verifying all appointments are checked out or documented as no show. Prints the next day schedules for each provider daily. Registration Utilizes 3rd party registration system to update demographic data. For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately. Verify demographics, contact numbers, and emergency contacts at every visit. Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients. Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage. Ensures sliding fee applications are offered to every patient and updated annually. Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit For new patients, verifies that all required forms are completed prior to registration. For established patients, ensures all registration forms are updated and signed annually. Verifies and updates VFC status. Updates patient's preferred pharmacy. Converts patients reaching the age of majority to their own guarantor. Payment Collection Receives copayments, self-payments, and gives appropriate receipts Keeps money secure and balanced in locked cash drawer. All monies collected are reconciled daily and placed in the safe at the end of day. Financial Operations Assists patients with billing issues, working with CCHS billing department. End of day review performed in practice management system including collections and cash reconciliation. Performs Other Duties as Required Keeps electronic health record (EHR) buckets current, reviewing at least daily. Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership. Traveling to other CCHS locations to provide coverage as needed. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required. Maintains inventory of office supplies by communicating low stock to designated person. Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment. Responsible for mail and package deliveries. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.