From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique
savoir-faire
of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior invites you today to join its North America teams.
Parfums Christian Dior is part of the LVMH Group.
The Assistant Manager, Digital Marketing & Media will support all day-to-day operations of the Christian Dior Parfums media team with an emphasis on digital campaign implementation and performance.
They will partner with agency teams to brief, implement, maintain, and report on full-funnel campaigns across paid channels including Social, Display, Online video and E-Retail Media. They will also help manage creative across digital and traditional channels (OOH, print, linear TV) when needed.
The position will play a key role in the overall brand & e-retail media strategy. Candidate should have a strong understanding of the beauty & luxury landscape with key competitive players. The ideal candidate will have a strong interest in digital media channels and retailer networks, while excelling in a fast-paced, collaborative environment. They should also possess advanced analytical and communication skills.
TASKS AND RESPONSIBILITIES:
Support in development of strategic full-funnel campaigns for each launch, including budget allocations by channel and creative phasing
Act as a liaison with HQ team for plan development, approval, and assets
Daily campaign management and optimization
Monitor key KPIs for ongoing campaigns and share channel insights with key stakeholders within local and HQ teams
Manage respective agencies throughout campaign planning and implementation
Work closely with the local E-Business and Marketing teams on campaign calendar across Fragrance, Make-Up and Skincare categories
Manage creative delivery for traditional channels including print, OOH and linear TV
Identify emerging trends to help make strategic media decisions
Post-campaign reporting with consolidated learnings for cross-functional teams and upper management recaps
Track competitive activity on ongoing basis, to be shared with local and HQ teams
Key lead in financial operations, including purchase order creation, invoice tracking, and end-of-month reconciliation
Paid Social
Manage budget and campaign calendar
Provide agency with briefs for each campaign launch and collaborate on full funnel social campaigns
Partner with HQ team on campaign cadence, asset requests, and approvals
Monitor performance across all platforms including Facebook, Instagram, Snapchat, TikTok, Pinterest, Twitter, LinkedIn
Digital Display
Communicate with digital media publishers, maintain relationships and update team on new opportunities
Identify appropriate digital partners to RFP for each campaign and brief agencies on objectives and budgets
Monitor performance of live campaigns and manage post buy reports
E-Retail
Support the development and implementation of retail media strategies, aligning with business objectives, launch calendar, and retailer-specific goals
Translate brand and retailer priorities into omnichannel retail media campaigns across paid social, on-site display, brand pages, sponsored product ads, and always-on activations.
Coordinate with key Retail Media Networks (RMNs) (e.g., Macy's, Nordstrom) to support execution, while managing relationships with external account teams
Contribute to end-to-end campaign execution, including briefings, KPI tracking and asset handoff to ensure flawless activation
Ensure alignment between media activations and broader merchandising and promotional moments, including in-store events, sampling campaigns, and omni-channel promotions.
Collaborate with the Brand Marketing team to identify opportunities to leverage influencer content across paid retail media, and oversee execution of associated deliverables
Qualifications
SKILLS AND COMPETENCIES:
Solid skills in the deployment and optimization of digital campaigns (across awareness, traffic and conversion objectives)
Ability to synthesize large sets of data and draw actionable insights
Exceptional PowerPoint skills, with a good eye for visual data storytelling
Proactive communications skills, ability to function in a fast-paced environment, and ability to collaborate cross-functionally
Extensive experience with web analytics tools such as Google Analytics, Facebook Business Manager, etc.
High proficiency in Microsoft Office Suite; Excel and PowerPoint required
REQUIREMENTS:
2-4 years minimum experience in Digital, in a competitive context, within an agency or brand
Must be highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously with un-prompted follow-through
Fluent in English; French is a plus but not required
Additional Information
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $80,000.00 - $105,000.00 USD.
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
$80k-105k yearly 60d+ ago
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Manager, Business Analyst & Digital Planning
Christian Dior Perfumes 4.1
Christian Dior Perfumes job in New York, NY
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique
savoir-faire
of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.
We are seeking a strategically minded and analytically driven Manager, Business Analyst & Digital Planning to lead forecasting, performance analysis, and business planning for our direct-to-consumer (DTC) digital channel.
In this role, you will design forecasting models, build dashboards, and translate data into insights that shape and accelerate the digital business. The ideal candidate is equal parts data scientist, business strategist, and storyteller-able to transform complex data into clear, actionable insights that drive growth and elevate the luxury digital experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Forecasting & Analysis:
Lead the development, maintenance, and refinement of sales and demand forecasts at SKU, category, and channel levels-integrating historical trends, seasonality, and business inputs from Finance and Sales Planning.
Continuously analyze and recap product and category performance to identify trends, highlight risks and opportunities, and ensure alignment across sales and inventory planning.
Conduct variance analysis (forecast vs. actuals), delivering insights and corrective recommendations to improve forecast precision and agility.
Own and partner cross-functionally on promotional strategy, forecasting, and budget planning-analyzing spend efficiency and consumption impact to ensure initiatives drive profitable growth and maximize engagement across digital channels.
Insights & Performance
Analyze and share business performance on a daily, weekly, and monthly basis to identify trends, risks, and highlight opportunities for growth.
Partner with Beauty Tech for reporting and generate insight-driven narratives, preparing regular performance recaps, and communicate findings.
Create KPI scorecards that empower teams with accessible insights.
Proactively identify anomalies versus target plans and find actionable solutions.
Stay current on digital and retail trends, emerging technologies, and evolving consumer behaviors that could influence traffic, conversion, and sales performance.
Qualifications
5-7 years of experience in digital commerce, forecasting, or digital planning ideally within a luxury, beauty, or premium consumer brand
Proven expertise in sales forecasting, demand planning, and performance analytics, with the ability to interpret financial reports and translate insights into actionable business strategies
Experience in leveraging data and insights to inform digital strategy, marketing performance, and profitability optimization.
Strong understanding of DTC business models, merchandising strategy, and eCommerce KPIs (traffic, conversion, AOV, retention, and profitability).
Demonstrated ability to translate complex data into clear business narratives, influencing cross-functional teams and senior stakeholders.
Strategic and detail-oriented, with the ability to manage both high-level insights and operational execution.
Self-starter who can work autonomously, anticipate business needs, and drive projects from analysis to action.
A mindset of continued curiosity and innovation, always seeking new ways to improve forecasting accuracy, efficiency, and business impact.
Passion for the beauty and fragrances industry, competitive landscape & trends.
Advanced proficiency in Microsoft Excel and PowerPoint; experience with digital analytics and dashboard tools such as Power BI, Google Analytics, and Salesforce
Experience working with a foreign parent company a plus.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $115-$125,000.
$115k-125k yearly 16d ago
Seasonal Stock and Cashier
Solstice Sunglasses 4.1
New York, NY job
Other duties as assigned/required and provides addition sales floor coverage as greeter as needed Job Title: Stock Associate /Cashier The Stock Associate is responsible for performing various functions that support the sales operations of the stores in all areas of stock control and protection. These responsibilities include but are not limited to extra floor coverage to support sales and deter theft, merchandise handling, stock and order processing, and stockroom organization.
Responsibilities:
* Correctly enters all merchandise receiving documents into the applicable system, reconciles merchandise invoices to items received.
* Accurate and timely processing of all inbound and outbound shipments, including store-to-store transfers and online orders.
* Communicates effectively with all members of the team across all channels and systems.
* Ensures product and/or cases are properly accounted for, stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
* Ensure the visual props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
* Accurately ring sales and promotions.
* To assist in all areas of stock control, to detect and eliminate opportunities for internal/external loss.
Requirements
Qualifications:
* Previous stock-asset protection/cashier experience preferred
* High school diploma equivalent
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Excellent and confident communication skills
* Excellent customer service skills
* Ability to work quickly and within strict timelines
* Ability to demonstrate teamwork
* Ability to stand and maneuver around sales floor and stockroom; lift and carry 30 pounds; climb, reach, push / pull, and clean
* Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
Ability to work a flexible work schedule, including nights, weekends, and holidays is required
$22k-29k yearly est. Auto-Apply 60d+ ago
Associate, Store Merchandising
Saks Fifth Avenue 4.1
New York, NY job
is All About
Under the leadership of the Merchandise Operations Team Supervisor/Manager, the Merchandise Operations Associate is responsible for supporting the daily operations of merchandise including processing, placement, maintenance and fulfillment.
Who You Are:
Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
Evaluates progress against key performance drivers and assess organizational opportunities and risks
Drives positive outcomes through objectives and measures while monitoring progress and results
Consistently generates and shares original ideas, tackling both simple and complex problems
You Also Have:
Ability to lift cartons, climb ladders, and handle racks and carts of merchandise; lifting of up to 50 pounds
Must be able to learn and retain merchandising standards on the floor in compliance with Visual standards
Must have strong computer skills and ability to use available technology (RF guns, PC, iOS device, Excel/Word, and various proprietary platforms)
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Must be able to consistently meet deadlines and follow through on assigned tasks
Ability to work a flexible schedule as per business needs and adheres to Dependability standards
Other store initiatives as assigned by management
Ability to drive company vehicle as needed in accordance with your state Driver's License standards (select doors only)
As The Merchandise Operations Associate, You Will:
Merchandise
Process inbound merchandise, placement and presentation of merchandise on selling floor
Follow direction in maintaining standards in placement and presentation
Participate when needed in other store initiatives as required, including but not limited to fill in of merchandise on the selling floor, floor recovery, supply replenishment, etc. during peak business periods.
Fulfillment
Locate requested merchandise within our store and complete orders placed by the customer
Provide excellent customer service and act quickly to address the customers' needs
Ad hoc responsibilities as needed
Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount
Salary and Other Compensation:
The starting hourly rate for this position is between [$18.68 - 23.35 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
$18.7-23.4 hourly Auto-Apply 58d ago
Group Director, WFM, HR and Payroll Technology
Chanel 4.6
New York, NY job
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is seeking a dynamic Group Director, WFM, HR and Payroll Technology to drive the strategic vision, adoption, and continuous improvement of our HR, workforce management, and payroll technology platforms for the US region. This leadership position is based in New York City or Piscataway, New Jersey with a hybrid, 3-day onsite requirement. This executive will own the product roadmap, foster strong partnerships with business stakeholders, and lead a high-performing team to deliver measurable business value through technology and process excellence.
Our ideal candidate will have a minimum of 10 years of strategic experience and a proven track record of leading & implementing workforce management technology (e.g. labor scheduling, time tracking), payroll systems solutions, and HRIS tools in a retail organization. The ideal candidate will demonstrate exceptional interpersonal and communication skills, with a proven ability to bring together diverse stakeholders and effectively influence decision-making to achieve shared business objectives.
Tech Systems Expertise in US Retail, Luxury Goods or similar service industry required. UKG Pro WFM and Workday HRIS/ ATS highly preferred.
What impact you can create at CHANEL:
Workforce Management Adoption: Champion UKG Pro WFM adoption for advanced scheduling, time tracking, and PTO management
Workday Integration Strategy: Define and implement the operating model for Workday integrations with US systems ensuring data consistency and a unified user experience
Payroll Technology: Act as the Tech partner for the US payroll team ensuring optimal system performance of UKG Pro
US Tech Expert: Partner with key stakeholders such as Retail Operations, Payroll, People & Organization (HR), and Global teams, ensuring product roadmaps deliver quantifiable business value
Data Driven Decision Making: Design KPIs & dashboards to measure technology adoption and proactively raise opportunities for improvement
Simplification and Continuous Improvement: Proactively identify pain points and partner with cross-functional stakeholders to simplify processes across the organization to maximize efficiency and technology adoption
Champion Innovation: Identify & drive pilots to test AI (e.g. UKG Forecasting) and GenAI (e.g. UKG Bryte) technology to transform retail workforce management capabilities
People Development: Coach and mentor the team, ensuring alignment with organizational goals, fostering a culture of accountability, and driving high performance
Vendor Management: Demonstrated ability to manage vendor relationships effectively, ensuring service quality, contract compliance, and alignment with organizational goals
You are energized by:
Exceptional critical and creative thinking skills including evaluating risks and contingencies, developing structure in ambiguity, connecting the dots and flexibility in accepting new ideas or pivoting
Data-driven decision making for products and services
Excellent project management and communication skills
Connecting the dots on problems, bring a key eye for details and expert problem perception
Ability to translate technical jargon into simple business terms
People leadership, coaching and development
Working in a highly collaborative environment
Building strong partnerships across business and technology teams in a global organization
Coaching and developing high-performing teams
Championing change and fostering a culture of accountability and innovation
What you will bring to the team:
Experience with Workforce Management Technology in a Retail Organization: Proven track record of implementing workforce management technology in a retail organization
Technical Expertise: Deep understanding of HRIS, payroll, and workforce management technologies, with the ability to troubleshoot complex system issues and recommend enhancements.
Strategic Vision: Ability to translate business objectives into actionable technology strategies, driving long-term organizational growth and innovation.
Change Leadership: Proven track record in leading change management initiatives, helping teams embrace new systems and processes with minimal disruption.
Cross-Functional Collaboration: Skilled at fostering strong partnerships across IT, HR, Payroll, and Operations, ensuring seamless project delivery and shared success.
Analytical Mindset: Adept at leveraging data analytics to uncover trends, diagnose issues, and recommend evidence-based solutions.
Process Optimization: Expertise in streamlining workflows to eliminate inefficiencies, reduce manual effort, and empower teams to focus on high-value activities.
Agility and Adaptability: Comfortable working in fast-paced environments, quickly adjusting strategies to meet evolving business needs and technological advancements.
Stakeholder Engagement: Ability to engage and influence stakeholders at all levels, building consensus and driving alignment around technology initiatives.
Continuous Learning: Commitment to ongoing professional development, staying current with emerging trends in workforce management, AI, and HR technology.
Inclusive Leadership: Track record of cultivating diverse teams, encouraging open dialogue, and championing equity and inclusion in the workplace.
Communication Skills: Exceptional presentation skills with the ability to articulate complex security concepts to senior leadership and business stakeholders, driving informed decision-making.
Position Logistics:
Based in New York City or Piscataway, New Jersey office. Hybrid work model - 3 days on-site minimum
Minimum of 10 years' experience as a TECH expert in strategy & management of WFM HR & Payroll systems as part of an IT/Tech team; UKG+, Workday HRIS required
Expertise in US Retail, Luxury Goods or similar service industry required
Bachelor's degree in Computer Science, Information Technology or similar. A master's degree is a plus
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
The anticipated base salary range for this position is $134,900-$200,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:
We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
$134.9k-200k yearly Auto-Apply 5d ago
Client Specialist - Mens, Part Time - Willowbrook
Bloomingdales 4.2
Wayne, NJ job
Day-1 Medical, Dental, Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Instant access to earned wages with
PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores
About:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview:
The Bloomingdale's Client Specialist's primary responsibility is to maximize sales in their designated area/brand/category. This is done by offering outstanding service and product knowledge, maintaining compelling merchandise presentation, building personal clientele, and educating other colleagues. The Client Specialist is welcoming, friendly, and interested, and always puts the needs of the customer first. When not with customers or doing outreach, the Client Specialist is expected to complete tasks to support the omni-channel experience.
Essential Functions:
Create an in-store easy, seamless and fun experience allowing you to build and cultivate customer relationships
Embrace and be proficient with technology
Product knowledge expert and ambassador for the brand/category, sells with a confident fashion voice
Participate in the merchandising and operational requirements of the role
Qualifications and Competencies:
High School Diploma or equivalent required
1-2 years related experience
Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
Ability to think creatively, strategically and technically
Ability to work a flexible schedule based on department and Company needs
Physical Requirements:
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
STORES00
$29k-35k yearly est. Auto-Apply 5d ago
Registry Consultant, Full Time - Roosevelt Field
Bloomingdales 4.2
Garden City, NY job
About
Day-1 Medical, Dental, Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Instant access to earned wages with PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
As a Bloomingdale's Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants. Whether in store or online, your goal is to serve as a Bloomingdale's merchandise & service expert - understanding the registrant's needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role
Essential Functions
Engage and welcome customers to the Gift Registry Department
Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice
Commit to building customer relationships and loyalty through the maintenance of a client book
Drive loyalty program by selling both applications and enrollments
Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
Manage customer interactions coming in through multiple online platforms
Work in a fast-paced environment, handle multiple priorities and learn new procedures
Use technology to deliver the customer experience and build registry value
Meet regularly with Supervisor to review goals and best practices
Meet or exceed registry and business goals
Qualifications and Competencies
Education Requirements
Min/Preferred
Education Level
Description
Minimum
High School or GED
High School Diploma or equivalent required
Years of Experience
Min/Preferred
Years of Experience
Comments
Minimum
1
1-2 years related experience
Competencies
High School Diploma or equivalent required.
1-2 years related experience.
Prior Home Store related experience and/or training preferred.
Exceptional customer service skills required.
Professional and outgoing demeanor.
Exceptional communication skills with ability to engage in conversation.
Curious mind-set for understanding registrant needs.
Experience in building client relationships.
Ability to maintain composure in difficult situations.
Ability to work independently and as part of a team in a learning environment.
Ability to work a flexible schedule based on department and Company needs.
Proficient in use of computers (including Microsoft Office and the Internet).
Physical Requirements
Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Frequently lift/move up to 25lbs.
STORES00
$65k-83k yearly est. Auto-Apply 36d ago
Account Executive, MidMarket
On The Stage 4.3
New York, NY job
Consultative Direct Sales impacting an underserved community for the greater good is not a dream, just a dream job here at OTS. Are you looking for an opportunity where you can combine your love for the arts with a professional B2B Sales career? Do you want to join a growing and diverse team of professionals to introduce a Broadway-caliber technology platform to performing arts organizations across the country? We are looking for passionate, career-minded individuals from all backgrounds who excel at consulting with others to help them overcome their organizational challenges to achieve their goals. You can be a part of the performing arts community by joining our Account Executive Team.
On The Stage provides an all-in-one online SaaS platform designed for community, educational, and independent theatre makers; that was created by theatre professionals with real experience in the tech industry. We make Broadway caliber technology tools available to empower live arts producers to achieve their creative and financial goals. On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client performing arts organizations.
We believe:
Creativity thrives when artists and educators have the resources they need.
Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience.
Everyone deserves access to the tools and support they need to bring their artistic visions into the world.
Our end-to-end SaaS platform includes:
A comprehensive online ticketing system
Public-facing promotional sites
Configurable engagement features
Live capture and streaming software
Fundraising campaigns
In your role, you can help our customers experience significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Our customers have seen over two million tickets sold via our platform, which continues to increase each month!
We were founded by a Tony Award-winning producer and serial tech entrepreneurs with multiple eight-figure exits between them and funded by a group of angel investors experienced in technology and the Arts who are focused on empowering theatre markers with great technology. We're in the business of technology but in service to the arts.
For more information about On The Stage, visit: ******************
Job Description
Take your previous experience to the next level and accelerate your career with On The Stage's sales team! This is a once-in-a-lifetime opportunity to join an early-stage team. The MidMarket Account Executive position will be responsible for closing new business and driving revenue by running consultative demonstrations & meetings with prospects and their decision-makers/stakeholders for the On The Stage sales team for large theatres and professional arts organizations. Your skills and enthusiasm to perform well in this early stage opportunity have a tremendous upside for you in growth and compensation. This is a Mid-Level position that does require experience, preferably in Saas Sales &/or Box Office experience. Our customer's journey with On The Stage starts with you!
Responsibilities
Qualify SDR-driven and self-created opportunities to negotiate and close new business and drive revenue for On The Stage.
Consult with potential customers to identify pain points in their current ticketing, marketing, and fundraising processes to improve their efficiencies and drive revenue growth.
Drive revenue by effectively addressing the client's business needs, offering appropriate solutions, creating urgency, and closing accounts over phone/Zoom meetings.
Gather data and actively listen to potential customers using consultative sales methods to fully understand their organization, identify their goals, uncover their problems, and identify impact areas.
Conduct tailored, web-based presentations over the phone to showcase On The Stage solutions.
Build, maintain, and manage a healthy sales pipeline to achieve and exceed monthly sales targets.
Utilize multi-threading
Think strategically to create and deliver complex, customized solutions that provide value to clientsʼ bottom line and overall revenue growth.
Achieve monthly and quarterly sales targets for the number of new customers and overall revenue targets.
Create opportunities through referrals and internal and external expansion.
Prospect and identify opportunities to acquire new business - this is a hunter/closer role.
Cold-call key decision-makers to set appointments.
Learn and adopt the On The Stage Sales Methodology and Process.
Become an Industry Expert by researching trends and best practices, reading business publications, seeking learning and development opportunities, and utilizing internal training resources.
Qualifications
Outstanding written and verbal communication, presentation, and time management skills.
2+ years in Account Executive or similar position at a Saas company with demonstrated track record of achieving quotas
Strong ability to initiate, establish and nurture meaningful business relationships over the phone and in virtual meetings.
Strong ability to offer consultative solutions tailored to the prospect's specific needs.
Ability to implement feedback and take direction.
Ability to maintain high activity levels, manage multiple competing priorities, and work effectively in a results-driven culture.
Flexible and adaptive to change in a highly dynamic work environment.
Ability to document essential prospect information quickly and accurately.
Expertise in conceptual sales, solution selling, and value-based selling.
Proficiency with Salesforce.com, Outreach.com, and Google Apps.
Demonstrates willingness to ask questions when you don't have the answer and teach others when you do.
Demonstrates willingness to take ownership over your work and the outcomes you deliver.
Demonstrates honest, direct, and respectful communication to collaborate with the team to drive individual and team growth.
Demonstrates passion and perseverance in the attainment of goals and alignment to the mission.
Previous experience in theatre (performer, director, box office, stage management, etc.) is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Statement
On The Stage is committed to strengthening our culture of inclusion through our hiring practices. We recognize and celebrate that we are better able to grow and learn together with a diverse team. When recruiting for On The Stage, we welcome the unique contributions that diversity of personal experiences brings to the team. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All are welcome at On The Stage.
$36k-58k yearly est. 60d+ ago
Vice President, General Manager - Development Program
Saks Fifth Avenue 4.1
New York, NY job
is All About
The Vice President, General Manager - Development Program prepares the Assistant General Manager of Merchandising via a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. The incumbent must remain 100% mobile during their tenure in the development program. This requirement is defined as having availability to relocate to any one of SFA's stores for additional assignments as an Assistant General Manager of Merchandising, and/or future promotion to Vice President, General Manager.
The Assistant General Manager of Merchandising will participate in a six to eight month development program, providing a comprehensive understanding of SFA's leadership toolkit. The program culminates in an annual summit to include presentations to and from our Executive Leadership Team.
Under the direction of a Flagship Vice President / General Manager, the Assistant General Manager of Merchandising is responsible for increasing sales by focusing on driving the selling and clienteling process through developing and managing effective selling teams, creating a service and selling culture that delivers results and ensuring the alignment of the merchandise to local needs and opportunities.
The Assistant General Manager of Merchandising is responsible for developing a high performance selling organization; ensuring that all selling associates have clear selling strategies as well as broad product knowledge, and effectively coaching selling managers and associates to achieve selling goals, while ensuring that the service experience as delivered by the store team consistently exceeds customer expectations.
The Assistant General Manager of Merchandising understands that the success of the organization is tied to the quality and performance of the team, and is responsible for developing, motivating and retaining talent in order to drive sales results and maximize store volume.
You Must Have:
100% open availability to relocate within the United States
Minimum 5+ years of luxury retail management experience
Experience leading fast-paced, high retail sales volume environments
Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.)
Executive leadership presence with the ability to present/report business trends/financials
Experience developing and promoting People Leaders
Flexible in scheduling as the business needs including evenings, weekends and holiday schedules
Who You Also Are:
Clearly shares the work to be done and the expected outcome. Easily creates working relationships to enhance self and team.
Seeks and expands on original ideas, enhances others' ideas and contributes their own ideas. Place the team's success above their own
Establishes positive interpersonal relationships
Champions innovation and creativity by encouraging, recognizing, and rewarding those who take initiative, develop new ideas, or improve work methods
As The Assistant General Manager, Merchandising, You Will:
I. BUSINESS OWNERSHIP
Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team
Directly oversees all Client Development Managers except within the Fifth Avenue Club (Personal Shopping)
In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities
Execute the VP/GM's strategic vision for his/her store
Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments
Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs)
Facilitate cross-functional communication across store departments to optimize collaborative efforts
Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings
Actively participate in, and in the absence of the VP / GM, lead Store Senior Leadership team meetings
Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store to yield positive results
II. PEOPLE
Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams.
Be responsible for developing top talent Client Development Managers to promotability.
Collaborate with the Centralized Recruiting team, as appropriate, ensure jobs are filled in order to drive business.
Oversee people, product and placement, and sales promotion.
Oversee Client Development team performance and objectives.
Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues.
Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports.
Set goals for Associates in alignment with department objectives and supports in Associates in achieving them.
Develop, motivate, and train the management team in all aspects of the store.
Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations.
III. CLIENT EXPERIENCE
Champion SFA culture and values, and manages the team to create a friendly, upbeat atmosphere where customer service is consistent with SFA standards.
Partner with Client Development, Brand Ambassador, Merchants, Vendors and Regional teams to fulfill strategic efforts.
Oversee the floor to monitor and ensure coverage and presence.
Build a Customer Service-driven team, overseeing Customer Service efforts and escalations.
Partner with functional leads for execution of in-store selling events.
Seek to help others by identifying and meeting the needs of the team, customers, partners, and communities.
Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Salary and Other Compensation:
The salary for this position is between $115,000 - $130,000. Factors which may affect starting pay within this range may include geography/market, skills, experience and other qualifications of the successful candidate. This position is also eligible for bonus compensation awards.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest in Saks Fifth Avenue. We look forward to reviewing your application.
Saks Fifth Avenue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks Fifth Avenue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks Fifth Avenue welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
$115k-130k yearly Auto-Apply 60d+ ago
Macy's 2026 Supply Chain Internship, Strategy - New York NY
Bloomingdales 4.2
New York, NY job
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Supply Chain Intern participates in Macy's 8-week Summer Internship Program, applying classroom knowledge in a real-world setting while gaining in-depth exposure to corporate Supply Chain functions such as Network Strategy and Transportation. The intern contributes directly to the business by working as part of a team and sharing new ideas. Throughout the program, the intern experiences Macy's culture through interactions with senior leaders, professional development workshops, and networking opportunities.
The Network Strategy team manages how Macy's places inventory within its network, fulfills online orders, and plans future capabilities. The intern learns the factors driving these decisions and conducts analyses to evaluate potential network changes.
The Transportation team intern supports outbound transportation by coordinating communication, analyzing freight performance, and assisting with export compliance, gaining experience in logistics, process improvement, and customer delivery. The intern may also support Macy's Customs Compliance team by assigning Harmonized Tariff Schedule (HTS) codes to imported items, developing skills in product classification, duty calculation, and compliance with U.S. Customs regulations.
What You Will Do
* Develop leadership skills and business acumen to prepare for a career in business.
* Apply classroom learning through hands-on experiences to deepen knowledge.
* Strengthen understanding of cross-functional coordination to drive business results.
* Collaborate with executives at all levels to address challenges and implement strategies that impact the business and brand.
* Build strong relationships with fellow interns, leaders, and team members.
* Use analytics, metrics, and key performance indicators to complete a project and recommend business improvements.
* Gain experience with best-in-class technology, including order management, transportation management, and warehouse management systems.
* Demonstrate program management skills by overseeing the lifecycle of projects.
* Manage deadlines effectively, working both independently and in teams.
* Maintain consistent, reliable attendance and punctuality.
* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
* In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Analytical Abilities: Conduct thorough analysis to support strategy, utilizing analytic tools to enhance network performance and improve customer outcomes.
Communication Skills: Possess excellent written and verbal communication skills with the ability to influence others, along with strong storytelling and presentation abilities.
Mathematical and Analytical Skills: Demonstrate excellent mathematical skills and the ability to apply concepts of profitability and statistical inference to practical situations.
Problem-Solving Abilities: Exhibit strong problem-solving skills and the ability to think critically and apply strategies to solve complex challenges.
Multitasking and Collaboration: Ability to multitask and collaborate cross-functionally with multiple internal and external business partners in a fast-paced environment.
Attention to Detail: Possess strong attention to detail, ensuring accuracy in all tasks and deliverables.
Process Improvement: Ability to streamline processes and identify opportunities for efficiency gains within the organization.
Quick Information Processing: High aptitude for processing information quickly and offering solutions to challenges with strong decision-making skills.
Proficiency in Microsoft Office: Proficient in Microsoft Office suite, with advanced proficiency in Excel (vlookup, pivot tables, macros, advanced formulas, etc.) being a plus.
Report Interpretation: Ability to run and interpret reports and operate system tools as assigned by supervisor, leveraging data to drive informed decision-making.
Who You Are
* Rising Seniors pursuing a bachelor's degree with strong academic performance are encouraged to apply. Minimum 3.0 GPA required.
* Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
* Able to work a flexible schedule based on department and company needs.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
COLLEGE00
SUPPLY00
$40k-47k yearly est. Auto-Apply 60d+ ago
Retail Key Holder
Francesca's Collections, Inc. 4.0
South Plainfield, NJ job
Employee Type: Regular We offer a creative and friendly environment with plenty of opportunity for advancement. Who We Are Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.
What You'll Do
As a part-time Sales Lead, you will support leading and motivating our boutique associates to create an engaging guest experience and in turn, drive results. You will also have responsibility for operational processes including opening and closing the boutique.
This position is a great way to gain leadership experience and grow your retail skills including:
* Assisting the leadership team in driving business results by maximizing daily sales plans, improving metrics through sales floor leadership, and providing feedback to the Boutique Team.
* Supporting and reinforcing a selling culture that focuses on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.
* Planning, delegating, and following up on expected tasks, assignments and activities while maintaining our guest as our top priority.
* Using effective communication skills to act as a liaison between the Boutique Team Leader, Assistant Team Leader, and the Boutique Team.
* Supporting and enforcing company policies and procedures in a fair and consistent manner.
* Problem solving; proactively, creatively, and sometimes independently.
What You'll Get
* A flexible schedule
* A team member discount
Position Requirements
* Preferred experience in a specialty retail store
* Able to plan and execute tasks efficiently and independently
* Flexible and adaptable
* Ability to multi-task and balance multiple priorities
* Ability to work flexible hours to meet the needs of the boutique while includes, nights, weekends, and holidays
Physical Requirements
* Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
* Must be able to work independently
* Must be able to lift and carry up to 35 lbs
We are continually sourcing and attracting top talent. We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today.
francesca's is an equal opportunity employer.
$28k-33k yearly est. Auto-Apply 4d ago
Manager, Business Analyst & Digital Planning
Christian Dior Perfumes 4.1
Christian Dior Perfumes job in New York, NY
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique
savoir-faire
of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.
We are seeking a strategically minded and analytically driven Manager, Business Analyst & Digital Planning to lead forecasting, performance analysis, and business planning for our direct-to-consumer (DTC) digital channel.
In this role, you will design forecasting models, build dashboards, and translate data into insights that shape and accelerate the digital business. The ideal candidate is equal parts data scientist, business strategist, and storyteller-able to transform complex data into clear, actionable insights that drive growth and elevate the luxury digital experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Forecasting & Analysis:
Lead the development, maintenance, and refinement of sales and demand forecasts at SKU, category, and channel levels-integrating historical trends, seasonality, and business inputs from Finance and Sales Planning.
Continuously analyze and recap product and category performance to identify trends, highlight risks and opportunities, and ensure alignment across sales and inventory planning.
Conduct variance analysis (forecast vs. actuals), delivering insights and corrective recommendations to improve forecast precision and agility.
Own and partner cross-functionally on promotional strategy, forecasting, and budget planning-analyzing spend efficiency and consumption impact to ensure initiatives drive profitable growth and maximize engagement across digital channels.
Insights & Performance
Analyze and share business performance on a daily, weekly, and monthly basis to identify trends, risks, and highlight opportunities for growth.
Partner with Beauty Tech for reporting and generate insight-driven narratives, preparing regular performance recaps, and communicate findings.
Create KPI scorecards that empower teams with accessible insights.
Proactively identify anomalies versus target plans and find actionable solutions.
Stay current on digital and retail trends, emerging technologies, and evolving consumer behaviors that could influence traffic, conversion, and sales performance.
Qualifications
5-7 years of experience in digital commerce, forecasting, or digital planning ideally within a luxury, beauty, or premium consumer brand
Proven expertise in sales forecasting, demand planning, and performance analytics, with the ability to interpret financial reports and translate insights into actionable business strategies
Experience in leveraging data and insights to inform digital strategy, marketing performance, and profitability optimization.
Strong understanding of DTC business models, merchandising strategy, and eCommerce KPIs (traffic, conversion, AOV, retention, and profitability).
Demonstrated ability to translate complex data into clear business narratives, influencing cross-functional teams and senior stakeholders.
Strategic and detail-oriented, with the ability to manage both high-level insights and operational execution.
Self-starter who can work autonomously, anticipate business needs, and drive projects from analysis to action.
A mindset of continued curiosity and innovation, always seeking new ways to improve forecasting accuracy, efficiency, and business impact.
Passion for the beauty and fragrances industry, competitive landscape & trends.
Advanced proficiency in Microsoft Excel and PowerPoint; experience with digital analytics and dashboard tools such as Power BI, Google Analytics, and Salesforce
Experience working with a foreign parent company a plus.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $115-$125,000.
$115k-125k yearly 43d ago
Luxury Style Advisor - Men's Combo
Saks Fifth Avenue 4.1
East Rutherford, NJ job
is All About
As the Style Advisor, you are an exceptional salesperson who provides outstanding customer service, excels in developing strong, long-lasting client relationships and succeeds at increasing sales volume. If you share our love for the clients we serve and the wide selection of brands we offer, then Saks Fifth Avenue is the place for you to build a rewarding career.
Who You Are:
Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others.
Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective.
Constantly looking for opportunities to improve the way things are done.
Can be depended on for a unique perspective.
You Also Have:
Proven sales track record, detail-oriented, client-focused
Competitive drive and entrepreneurial confidence to succeed - Results Driven
Demonstrate ability to develop long-term relationships with customers
Possess a passion and thorough knowledge of fashion, YOU ARE THE EXPERT!
As The Style Advisor, You Will:
Execute the appropriate selling behaviors consistently and professionally
Consistently meet and exceed sales plans
Establish and develop clientele base: Remember, clientele is not a noun, it's a verb!!
Maintain and gain the knowledge and expertise on the brands we offer (Product Knowledge)
Collaborate with vendor partners to maximize sales opportunities through consultative selling, exciting store events and clienteling
Ad hoc responsibilities as needed
Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount
Salary and Other Compensation:
The starting hourly rate for this position is between [$15.49 - 24.26 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company's plan.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
$15.5-24.3 hourly Auto-Apply 60d+ ago
Alterations Manager - Saks Fifth Avenue
Saks Fifth Avenue 4.1
New York, NY job
is All About
Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates in order to provide outstanding service and meet the demands of the clients and selling organization.
Who You Are:
You inspire others with your vision and sense of purpose. You are an optimistic thought provoker who can motivate entire units or organizations while driving store and company initiatives.
You are able to generate a variety of approaches to problem solving including new and novel ideas while paying close attention to detail.
Achieves and exceeds financial and performance goals.
Innate ability to gain ground without damaging relationships. Can be both assertive but diplomatic. You exhibit sound business judgment and have exceptional organizational skills.
You Also Have:
4 year degree preferred.
3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results
Fitting/tailoring experience in high-end or luxury merchandise setting is preferred
Ability to fit and perform alterations on a wide range of garments
Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
Proficiency in utilizing available technology, Word, Excel etc is required. Must be flexible in scheduling as the business needs evening weekend and holiday schedules.
As The Alterations Manager, You Will:
Organize and build structural processes
Drive positive outcomes through objectives and measuring and monitoring progress and results successfully
Create a professional work environment by communicating and exemplifying our company's standards of excellence.
Create effective teamwork between the selling organization and the Alterations department.
Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
Ad hoc responsibilities as needed
Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount
Salary and Other Compensation:
The starting salary for this position is between $81,721.61-102,152.02 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
$33k-45k yearly est. Auto-Apply 60d+ ago
Manager, Retail Business Development
Christian Dior Perfumes 4.1
Christian Dior Perfumes job in New York, NY
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique
savoir-faire
of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.
The Retail Business Development Manager will be an integral member of the direct retail team, serving as 360 strategy lead and performance driver in the development of a nascent but growing distribution channel, with responsibilities including but not limited to managing new openings across cross-functional teams, monitoring performance, identifying opportunities, and making recommendations to further drive sales and elevation of the client experience, all with P&L management in mind. This role will require data driven decision making, seamless advanced planning, agility, and problem solving to address opportunities that emerge during all stages of planning and execution.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategy & Business Development: Develop and implement comprehensive business models, executive briefs, and proposals for existing network and new retail opportunities. Provide strategic input and execute activities that align with company-wide priorities.
Budgeting & Forecasting: Build budgets and forecasts both top and bottom line. Manage project budgets, regularly track spend and sales vs. budget, and ensure financial objectives are prioritized and met. Reconcile forecasts on a monthly basis considering seasonality, commercial plans.
Retail Performance & KPI Management: Define, track, and report on key retail performance indicators (e.g., conversion rate, average transaction value, units per transaction, sales per square foot, client retention, mystery shopping scores). Prepare & communicate on targets for store teams for sales planning, bonus targets, retail incentives, & events. Analyze store performance daily and weekly and communicate to retail and corporate leadership. Calculate store team bonus & commissions.
360 Planning & Business Driving: Leverage data & qualitative feedback to build tailored 360 strategies to deliver financial objectives. Identify underperforming KPIs and develop action plans to improve them. Clearly communicate and partner on channel strategies with corporate partners: Marketing, CRM, Visual Merchandising, Retail Development, Finance, Marketing, and more.
Communication & Collaboration: Partner closely with retail leadership and raise feedback to cross-functional teams, recommending and collaborating on opportunities to drive sales and enhance client experience. Prepare agenda and coordinate content weekly Retail Community Call with boutique managers to share best practices, address challenges, & discuss 360 strategies built to support stores. Play a critical role in updating and improving Retail homepage and all retail related tools.
Project Ownership: Lead the planning and execution of retail expansion channels and business driving activities, ensuring seamless coordination across all stages of development. Manage the pipeline of future openings, prepare for and lead 360 project calls with senior cross-functional partners, maintain an updated calendar to ensure all stakeholders are informed of key dates and changes, and own all follow up.
Innovation & Continuous Improvement: Stay abreast of the retail landscape, identifying new opportunities in Direct, Wholesale, and Digital channels. Conduct post-launch reviews to define best practices and drive continuous improvement. Develop new tools and processes with a continued eye on efficiency.
Promote a positive, united work environment within the team and across departments while challenging status quo.
RETAIL INNOVATION TEAM MISSION
The Retail Innovation team at Parfums Christian Dior is leading the evolution of luxury fashion beauty and fragrance through the exploration, testing, implementation, and management of new and distinctive retail experiences and models to further enrich client relationships with the Maison.
Qualifications
5-7 years of experience with a background in retail strategy, financial analysis, budgeting, and 360 project management. Ideally with experience in beauty and fragrances, vertical retail, D2C, and / or luxury fashion environment.
Excellent interpersonal and communication skills, with the ability to influence stakeholders across management levels. Always maintains an internal client service mindset.
Maintains composure and remains solutions-oriented even in high pressure, ambiguous situations.
Strong time management and prioritization skills. Sense of urgency. Thrives in dynamic, fast-paced environments.
Entrepreneurial mindset, ability to wear multiple hats, being hands-on and in the details, while also being able to zoom out through high level strategy.
Ability to understand and leverage financial reports to drive business.
Client experience focused with an eye for details.
Self-starter, ability to take initiative, ownership, and accountability for their work, with high standards for excellence.
Proven leadership skills with the ability to inspire, develop, and drive accountability with colleagues and/or direct reports. Experience with people management a plus.
Passion for the beauty and fragrances industry, competitive landscape & trends.
Exceptional computer skills required, including advanced Excel and PowerPoint.
Experience working with a foreign parent company a plus.
JOB REQUIREMENTS
Ability to travel within market.
Ability to flex schedule to include weekend and evening work as needed.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $115,000-$125,000.
$115k-125k yearly 60d+ ago
Personal Shopper
Bloomingdales 4.2
New York, NY job
About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
The Personal Shopper is a highly engaged seller who is equipped to take care of Bloomingdale's most valuable clients. This executive's number one priority is to maximize sales and build long-term, high value relationships. The Personal Shopper is a fashion authority and skilled seller and serves as a key store resource and leader for fashion education and selling techniques. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. Luxury products are their specialty. In partnership with the General Manager and Special Events Manager, the Personal Shopper builds community and personal relationships that drive good will and volume. They are the ultimate Bloomingdale's brand ambassador. Perform other duties as assigned.
Essential Functions
Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service
Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts
Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales
Teaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointments
Effectively manages time and productivity; utilizes available technology to maximize efficiency
Expert in the features of the Bloomingdale's app and teach clients how to use it; utilizes “wish list” with clients to share product likes
Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating “post-worthy” experiences
Provides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls
Proactively seeks out product knowledge and has the confidence to sell luxury product
Hosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local stores
Merchandise Personal Styling offices, demonstrating expert mixing of product
Develops a luxury client interested in attending unique events
Builds a relationship based on trust with each client
Has strong ties to the community, particularly with local charities; establishes Bloomingdale's as a strong supporter in the community that gives back while creating business opportunities
Assists the General Manager in acquiring new high value clients through networking
Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store
Cultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunities
Cares about the overall service standard in the building, stops to assist or address clients' needs throughout the store
Regular, dependable attendance & punctuality.
Competencies
High School Diploma or equivalent required.
3-5 years related experience.
Excellent written and verbal communication skills.
Ability to read, write, and interpret documents.
Basic math skills such as addition, subtraction, multiplication, and division.
Strong analytical and problem-solving skills.
Must be able to work independently with minimal supervision.
Able to react and adapt well to changing priorities.
Leadership: Set clear expectations for leadership behavior and accountability for results.
Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required.
Physical Requirements
Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Frequently lift/move up to 25lbs.
$35k-43k yearly est. Auto-Apply 60d+ ago
Client Specialist - SKIMS, Full Time - Willowbrook
Bloomingdales 4.2
Wayne, NJ job
Day-1 Medical, Dental, Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Instant access to earned wages with
PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores
About:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview:
A Bloomingdale's Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale's customer experience through the art of conversation, always being welcoming, engaging and inquisitive, creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer's needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale's Sales Professional must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep.
Essential Functions:
Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships
Drive sales with in-store and online clients by embracing and being proficient with technology
Participate in the merchandising and operational requirements of the role
Qualifications and Competencies:
High School Diploma or equivalent required
Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements:
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
STORES00
$29k-35k yearly est. Auto-Apply 11d ago
Retail Business Director
Christian Dior Perfumes 4.1
Christian Dior Perfumes job in New York, NY
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique
savoir-faire
of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.
Lead and inspire a growing network of retail stores and Boutique Managers at Parfums Christian Dior, by ensuring Dior standards are upheld through exceptional client experience, driving and achieving sales targets and other KPIs by door, recruiting and elevating boutique talent, filtering communication between retail teams and corporate, supporting new store openings, and contributing to strategic planning for Dior's direct to retail channel.
Candidate must reside in NY Metro, Miami or Orange County, CA where a Dior Beauty boutique is located.
Key Responsibilities:
Leadership, Management, and Development:
Lead, inspire, and coach Boutique Managers to achieve Dior's priorities, promoting a culture of accountability while empowering them to operationalize at boutique level.
Oversee recruitment, onboarding, and development of boutique teams. Build boutique team bench strength through career development and succession planning.
Nurture the boutique community, fostering an inclusive and collaborative environment that promotes continuous improvement and best practices sharing.
Partner with HR to uphold performance management guidelines and address policy violations.
Partner with Retail Innovation and Excellence to build out and host retail leadership meetings (weekly, monthly, annually).
Business Development & Sales:
Oversee the business of all retail boutiques, focusing on driving sales / profitability through elevated client experience and service.
Monitor store KPIs, identify opportunities, and partner with boutique leadership to implement action plans to exceed targets.
Manage by-door P&Ls, aligning resources with budgets and performance.
Participate in budgeting and strategic development, boutique by boutique.
Stay informed of market and competitor trends, share consolidated intel with relevant cross-functional teams. Contribute insights to assortment planning for competitive retail offers. Raise boutique openings, remodels, and market expansion opportunities.
Support omni-channel growth strategy: collaborate with Field, Operations, CRM, and IT teams to ensure a seamless experience between all channels.
Continuously rethink business practices with an eye to retail productivity, profitability, and client experience & provide feedback to cross functional teams.
Client: Support implementation of client strategy to deepen relationships, drive loyalty, and achieve commercial targets.
Operations:
Be the voice of the boutiques. Filter communications between boutiques and corporate teams, requesting resources, removing obstacles, and driving overall workplace experience improvements for boutique teams.
Support compliance on operational policies and procedures, including workplace safety and regulatory guidelines.
Manage and support multiple boutique openings per year.
Qualifications
Candidate must reside in NY Metro, Miami or Orange County, CA where a Dior Beauty boutique is located.
5+ years managing multiple US-based boutiques at once. Luxury beauty or fashion boutique experience a plus.
Proven track record of launching new store openings with experience building, implementing, and iterating on new processes from the ground up.
Strong commercial leadership, communication, organizational, presentation, and follow-through skills.
Strong interpersonal skills with an emphasis on building partnerships, managing conflict, and influencing others.
Ability to motivate people, instill accountability, and achieve results.
Proven record in coaching and developing people to improve performance and achieve professional goals.
Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
Strong knowledge of KPIs, P&L management, and operational standards.
Experience with operations systems a plus.
Candidate must be available to work in New York City.
Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
Required 60% in-store presence (3 days in-store, 1 day office, 1 day remote).
Up to 60% travel required, with the ability to travel for substantial periods of time and at short notice.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $135,000-$175,000.00.
$135k-175k yearly 10d ago
Online Beauty Consultant
Christian Dior Perfumes 4.1
Christian Dior Perfumes job in Jersey City, NJ
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique
savoir-faire
of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.
Click to Discover Where the Dior Client Experience Begins ►
As part of Customer Service Parfums Christian Dior, the Online Beauty Consultant (‘E-BC') is responsible for addressing every client request from beauty advice to e-commerce journey support, as well as post purchase assistance and ensuring an immersive experience.
The Online Beauty Consultant (‘E-BC') will provide care and attention to our clients by offering them a personalized and unique experience through dedicated remote
channels (email/livechat/phone calls/Social Media). They will be an ambassador of the brand and will have to embody its values and DNA in all client interactions.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Support Client Journey
Ensure clients get answers to their requests seamlessly on every channel available (ex. Delivery selection, order status, personal data suppression, cosmeto vigilance, complaints, general inquiries…)
Ecommerce support: assist clients during their online purchasing journey while enhancing online sales conversion (E-boutique services information, payment methods, navigation & technical issues assistance, etc. …)
Beauty advice: provide clients with personalized and precise beauty advice to help them choose the right products for their beauty routine
Client loyalty: maintain the relationship with clients while providing premium care and enhancing profitability (loyalty program related questions, CRM emailing related questions, store events etc. …)
Support Value Generation
Generate revenues for the brand by ensuring conversion and inviting clients to proceed with their purchase (and encourage cross / upsell) on all remote channels
Collect personal data and opt-in to improve client knowledge and strengthen CRM campaign reach and performance
Be constantly on the lookout for client opportunities in a proactive / solution-oriented mindset towards clients
Ensure Outstanding Client Experience
Offer an experience that exceeds client expectations and meets the standards of excellence
Reinforce Brand image by strengthening brand values by creating client loyalty
Ensure follow-up of dissatisfied clients: recontact clients who have shared their dissatisfaction through a survey to resolve the situation.
Always maintain a professional attitude towards clients, ensuring a positive and satisfying experience
Resolve client complaints efficiently and effectively, demonstrating excellent problem-solving skills
Process client orders and requests accurately and in a timely manner
Keep a clear and detailed record of client interactions and transactions to maintain accurate records
SUPERVISION RECEIVED
Team Leader
Qualifications
Client Service & Communication
Strong active listening skills with the ability to understand client needs and provide tailored solutions.
Communicates clearly and concisely, adapting to the client's style and ensuring ease of understanding.
Maintains professionalism and emotional composure in high-stress or conflict situations.
Builds and nurtures respectful, trust-based relationships with clients.
Sets appropriate client expectations and demonstrates a strong commitment to First Call Resolution.
Problem Solving & Adaptability
Demonstrates sound judgment, critical thinking, and creativity when resolving issues.
Adapts to unexpected situations and adjusts communication and solutions accordingly.
Capable of escalating issues outside of scope while providing clear and concise context.
Proactively manages personal development and learning to achieve goals.
Technical & Operational Skills
Proficient in basic computer tasks and digital tools, including Microsoft Office Suite; Salesforce/SFSC experience is a plus.
Quick learner able to absorb brand history, product knowledge, and communications.
Follows procedures effectively to resolve issues and identify root causes.
Completes tasks on time in a fast-paced, team-oriented environment with strong attendance and reliability.
Preferred Background
Experience in luxury, cosmetics, or sales environments is preferred.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $25-$30/hour.
$25-30 hourly 8d ago
Customer Marketing Manager
On The Stage 4.3
New York, NY job
On The Stage provides a comprehensive ticketing and marketing platform designed specifically for the performing arts-from K-12 schools to higher ed music, theatre and dance departments, from community theatres to professional and regional theatres, from PACs to venues and event spaces, from dance studios to comedy clubs.
Created by theatre professionals with real experience in the tech industry, we make Broadway-caliber technology tools available to artists and live event producers to achieve their creative and financial goals. On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client performing arts organizations.
We believe:
Creativity thrives when artists and educators have the resources they need.
Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience.
Everyone deserves access to the tools and support they need to bring their artistic visions into the world.
Our end-to-end SaaS platform includes:
A comprehensive online ticketing system
Public-facing promotional sites
Configurable engagement features
Fundraising campaigns
In your role, you can help our customers experience significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Our customers have sold millions of tickets via our platform, which continues to increase each month!
We were founded by a Tony Award-winning producer and serial tech entrepreneurs with multiple eight-figure exits between them and funded by a group of angel investors experienced in technology and the Arts who are focused on empowering theatre markers with great technology. We're in the business of technology but in service to the arts.
For more information about On The Stage, visit: ******************
Job Description
On The Stage (OTS) is seeking a strategic and results-driven Customer Marketing Manager to significantly drive customer engagement, product adoption, upsell opportunities, and brand advocacy within our performing arts ticketing platform. You will spend your days thinking about how to help the school theatre departments, community theatres, and professional performing arts organizations that use our ticketing and marketing platform every day sell more tickets, earn more revenue, and derive more value from On The Stage. This role will be pivotal in translating customer success into measurable and sustainable business growth.
Key Responsibilities
Drive Renewals and Upgrades: Develop and execute campaigns designed to encourage customers to upgrade to higher tiers that meet their needs, working closely with Product Marketing to craft compelling value propositions and messaging, and coordinating with Account Managers to execute triggered campaigns to highlight OTS value pre-renewal.
Promote Product Adoption: Drive increased feature utilization among customers through targeted multi-channel campaigns (in-product, email, social, and 1:1 communications). Collaborate with Product Marketing to build the comms strategy to launch new features, share updates, and recommend use cases, reinforcing OTS's impact on revenue growth and product stickiness.
Develop Customer Stories: Create strategies to enable and incentivize clients to share their success stories, managing the collection and publication of long-form client narratives, videos, and testimonials. Work with the Social Media Coordinator on social-first UGC campaigns and directly solicit client contributions for blogs and webinars.
Generate Customer Advocacy and Evangelism: Cultivate a strong base of customer advocates by developing campaigns that encourage story-sharing and facilitating referrals with the Sales team. Collaborate with the Social Coordinator to acknowledge and appreciate online endorsements and monitor public forums for advocacy opportunities.
Qualifications
Proven experience in customer marketing campaign management, preferably within a B2B, SaaS, or technology environment.
Strong understanding of customer lifecycle management and fluency with marketing automation platforms (e.g. Hubspot).
Exceptional written and verbal communication skills, with a talent for crafting high-value, persuasive messaging for targeted personas.
Demonstrated ability to collaborate effectively with cross-functional teams including sales, account management, product, and design.
Experience creating engaging content ideation to publication, and managing projects using systems (e.g. Asana, Notion).
Working familiarity with common marketing technologies and platforms (e.g. Salesforce, Wordpress, Figma, Canva, video editing, social media, etc)
A passion for the performing arts industry is highly desirable.