Analyst jobs at Chubb

Product Configuration Analyst: Sapiens Products The Configuration Analyst will be responsible for configuring, maintaining, and supporting Sapiens PolicyPro, BillingPro, ProducerPro, AuthorityPro, and ClaimsPro software solutions to meet business requirements. This role serves as a key liaison between business users, IT, and the Sapiens technical team, ensuring that system configurations deliver optimal performance and align with organizational objectives. The ideal candidate will possess a strong understanding of insurance processes, excellent analytical skills, and hands-on experience with Sapiens platforms. Key Responsibilities In collaboration with the Director of Solutions Delivery, analyze business requirements and translate them into Sapiens system configurations and solutions. Work closely with business stakeholders, Solutions Delivery Leads, and the broader IT team to document configuration specifications based on documented business requirements. Design, test, implement, and maintain configuration changes in Sapiens software to support business operations and process improvements. Troubleshoot and resolve configuration-related issues, providing timely support to end-users and technical teams. Document configuration procedures, changes, and system enhancements for future reference and compliance. Assist in system upgrades and integration projects as needed. Stay updated with Sapiens product improvements, best practices, and industry trends to ensure system configurations remain current and effective. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). At least five(5) years experience working in a technical capacity with Sapiens CoreSuite for North America or a similar application, including an understanding of the data model, configuration version management principles, and familiarity with co-configuration/co-development practices. Strong XSLT experience and comfort working with application integrations and external APIs. Creative problem-solving skills and a drive to examine the end-to-end impacts when analyzing reported issues and requested enhancements. Understanding of insurance or financial services processes and terminology. Proficiency in analyzing business needs and configuring enterprise software solutions. Excellent problem-solving, analytical, and communication skills, including the ability to communicate not just the “what,” but the “how” and the “why” of system behaviors. Ability to work collaboratively in a team environment and manage multiple priorities. Willingness to complete configuration/design reviews and provide guidance to junior configurators and other members of the Solutions Delivery team. Preferred Qualifications Experience with business process mapping and documentation. Solid understanding of the BillingPro and/or ClaimsPro application architecture and core functionality, including asynchronous processing. Knowledge of SQL, XML, or other data management/query tools. Comfort acting in a consultative role when working with stakeholders; a willingness to challenge assumptions and ensure the implications of changes are fully understood before implementing. Work Environment & Reporting This hybrid position is based in Chicago, IL or Frisco, TX, and reports to the Director of Solutions Delivery. A fully remote arrangement based outside of these areas may be considered for the right candidate. The role may require occasional travel or after-hours support during critical deployments or issue resolution. About Tokio Marine Highland Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it's all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service. Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd's of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif. If you're looking to advance your career, TMH is the perfect professional home. At TMH, you'll have a chance to innovate with the world's leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH's policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact *****************************.

Product Configuration Analyst: Sapiens Products The Configuration Analyst will be responsible for configuring, maintaining, and supporting Sapiens PolicyPro, BillingPro, ProducerPro, AuthorityPro, and ClaimsPro software solutions to meet business requirements. This role serves as a key liaison between business users, IT, and the Sapiens technical team, ensuring that system configurations deliver optimal performance and align with organizational objectives. The ideal candidate will possess a strong understanding of insurance processes, excellent analytical skills, and hands-on experience with Sapiens platforms. Key Responsibilities In collaboration with the Director of Solutions Delivery, analyze business requirements and translate them into Sapiens system configurations and solutions. Work closely with business stakeholders, Solutions Delivery Leads, and the broader IT team to document configuration specifications based on documented business requirements. Design, test, implement, and maintain configuration changes in Sapiens software to support business operations and process improvements. Troubleshoot and resolve configuration-related issues, providing timely support to end-users and technical teams. Document configuration procedures, changes, and system enhancements for future reference and compliance. Assist in system upgrades and integration projects as needed. Stay updated with Sapiens product improvements, best practices, and industry trends to ensure system configurations remain current and effective. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). At least five(5) years experience working in a technical capacity with Sapiens CoreSuite for North America or a similar application, including an understanding of the data model, configuration version management principles, and familiarity with co-configuration/co-development practices. Strong XSLT experience and comfort working with application integrations and external APIs. Creative problem-solving skills and a drive to examine the end-to-end impacts when analyzing reported issues and requested enhancements. Understanding of insurance or financial services processes and terminology. Proficiency in analyzing business needs and configuring enterprise software solutions. Excellent problem-solving, analytical, and communication skills, including the ability to communicate not just the “what,” but the “how” and the “why” of system behaviors. Ability to work collaboratively in a team environment and manage multiple priorities. Willingness to complete configuration/design reviews and provide guidance to junior configurators and other members of the Solutions Delivery team. Preferred Qualifications Experience with business process mapping and documentation. Solid understanding of the BillingPro and/or ClaimsPro application architecture and core functionality, including asynchronous processing. Knowledge of SQL, XML, or other data management/query tools. Comfort acting in a consultative role when working with stakeholders; a willingness to challenge assumptions and ensure the implications of changes are fully understood before implementing. Work Environment & Reporting This hybrid position is based in Chicago, IL or Frisco, TX, and reports to the Director of Solutions Delivery. A fully remote arrangement based outside of these areas may be considered for the right candidate. The role may require occasional travel or after-hours support during critical deployments or issue resolution. About Tokio Marine Highland Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it's all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service. Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd's of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif. If you're looking to advance your career, TMH is the perfect professional home. At TMH, you'll have a chance to innovate with the world's leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH's policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact *****************************.

Job Title: Technical Financial Analyst (Workday) Compensation: $125,000-$140,000 base + 9% annual bonus Schedule: Full-time, Hybrid About the Role We are supporting a leading organization in Atlanta seeking a Technical Financial Analyst with strong Workday Financials expertise. This role bridges finance and technology, ensuring business processes are optimized through effective Workday configuration, reporting, and integrations. You'll partner with finance and technology teams to deliver scalable solutions and drive process improvements. Key Responsibilities Configure Workday Financials modules supporting Q2C, OTC, P2P, and RTR processes. Develop reports, dashboards, and calculated fields to meet business needs. Perform and manage EIB imports while ensuring data integrity. Collaborate across teams to gather requirements, design solutions, and support enhancements. Document workflows and manage tasks using Jira, Confluence, SharePoint, and Visio. Provide support, training, and troubleshooting for Workday Financials. Stay current on Workday releases and recommend improvements. Qualifications 5+ years of experience in a Financial or Technical Analyst role with a focus on Workday Financials. Strong understanding of finance processes (Q2C, OTC, P2P, RTR). Hands-on experience with Workday configuration, reporting, and EIB imports. Proficiency with Jira, Confluence, SharePoint, Visio, and MS Office. Excellent communication and stakeholder management skills. Workday certifications preferred but not required. What's in it for You Base salary of $125,000-$140,000 plus 9% annual bonus. Hybrid schedule (3 days onsite, 2 remote). Collaborative environment with professional growth opportunities. Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

Title: Data Analyst - Actuarial Support Reports To: VP, Actuary Department: Actuary Classification: Full-Time/Exempt Who We Are: Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart. Old Republic Specialty Insurance Underwriters (ORSIU) is part of Old Republic International Corporation. We offer insurance and reinsurance spanning most lines of business, and partner with specialists who are committed to providing the highest levels of service with the products necessary to meet the unique needs of the Alternative Risks, Specialty Programs and Excess Casualty marketplace. Position Overview: The Data Analyst will assist the actuarial department by gathering, analyzing, and interpreting relevant data sources in support of pricing, reserving, filing, reporting, and other business needs. Note that this role is not a part of the actuarial exam program. Essential Job Functions: Collaborate with cross functional teams to improve data and automate reports where appropriate. Use analytics to spot trends, dependencies, and patterns. Acquiring and compiling structured and unstructured data while verifying its quality, accuracy, and reasonableness. Support actuarial department in responding to corporate/regulatory requests (state data calls, etc.), from determining requirements to data preparation to final exhibit creation. Align with operations team as part of ongoing system development/enhancements while enhancing data availability within the organization. Qualifications: Degree in Business, Computer Science or another related field. A minimum 2 years of P/C insurance experience is preferred. Strong analytical and problem-solving skills as well as solid oral and written communication skills Technical expertise in Microsoft Excel required; experience with Access, SQL, VBA, or other programming languages. ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Data Analysis: Conduct in-depth data analysis to identify trends, patterns, and anomalies in data sets. Provide actionable insights to stakeholders. Data Profiling: Perform data profiling to assess data quality and integrity. Develop and implement strategies to improve data quality based on profiling results. SQL Proficiency: Utilize advanced SQL skills to write complex queries for data extraction, manipulation, profiling and analysis. Data Governance: Collaborate with data governance teams to establish and enforce data standards and policies. Ensure compliance with data governance frameworks. Documentation: Create and maintain comprehensive documentation for data processes, data lineage, and data quality metrics. Collaboration: Work closely with cross-functional teams, data engineers, and business stakeholders, to understand data needs and deliver solutions. Training and Mentorship: Provide training and mentorship to junior data stewards on data management best practices and tools. Continuous Improvement: Identify opportunities for process improvements in data management and stewardship practices. Implement best practices for data quality and governance. Education: Bachelor's degree in Data Science, Computer Science, Information Systems, Data Analytics or Engineering Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple priorities. Job Qualifications Minimum of 5 years of experience in data stewardship, data analysis, or a related role. Advanced or intermediate SQL skills with experience in writing complex queries. Familiarity with programming languages such as Python or R for data manipulation and analysis. Familiarity with data profiling tools and techniques. Experience with data visualization tools (e.g., Tableau, Power BI) is a plus. Analytical Skills: Strong analytical and problem-solving skills with a keen attention to detail. EEO and ADA Statement must be included at the bottom of each Job Posting: Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: ********************************

Technology Business Analyst / Data Analyst We are seeking a skilled Technology Business Analyst / Data Analyst to join our technology organization. The role focuses on gathering business requirements, delivering technical solutions, and supporting adoption of technology solutions that optimize business processes. The analyst will work closely with internal teams, stakeholders, and external vendors. Responsibilities Analyze business processes, systems, and workflows to identify opportunities for improvement. Gather and document business requirements, user stories, and use cases. Translate requirements into technical specifications and solution designs. Design scalable, reliable, and high-performance software solutions. Define system architecture, including data models, application layers, integration points, and interfaces. Lead and participate in cross-functional project teams to deliver solutions on time and within budget. Create project plans, schedules, and resource allocations; track progress and manage risks. Collaborate with developers, QA teams, and stakeholders to ensure alignment between business needs and technical solutions. Execute manual UAT and production testing to validate functionality and data accuracy. Maintain documentation and support team knowledge sharing. Experience Level Domain experience in asset management or similar industries, with familiarity in investment workflows and data flows. Proven experience as a Business Analyst or Software Architect in technology-driven environments. Strong understanding of Agile or Scrum methodologies. Proficiency in business process modeling, requirements elicitation, and documentation. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to collaborate across teams. Willingness to participate in on-call rotations and after-hours support. Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Supports GPA department functions and staff by performing actuarial analyses and calculations, preparing reports, participating in meetings, and participating in various actuarial projects. Essential Job Functions: Support TMHD actuarial governance procedures for insurance liabilities. This could include assisting in the preparation of TM Group actuarial policies, reviewing governance-related submissions from individual group companies, and performing research on governance best practices and procedures. Gather, prepare, and reconcile data for actuarial loss reserve reviews of individual group companies. Perform the first draft of the actuarial loss reserve reviews, including method selections, assumption selections, and final reserve estimate selections. These steps would be performed under the direction of one of the managers of the GPA department. Assist in research to support the actuarial loss reserve process reviews performed on individual group companies by the GPA department, including recommending best practice improvements. Support projects being performed by the International Actuarial Reserve Committee (IRAC) or those assigned to the GPA department. This could include TM Group reserve-related dashboard compilations, Reserving Modernization projects, and industry research and reporting. Contribute to reviews of group-wide financial reporting for premium reserves and insurance liabilities for IFRS17 and ICS accounting standards. Support projects undertaken by the GPA department actuarial modernization lead. Qualifications: 2+ years' prior property/casualty actuarial experience. 3+ actuarial exams completed. Understanding of statistical methods and actuarial tools and techniques. Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving actuarial, operational or process problems. Ability to understand solutions that resolve problems in the best interest of the business. Analytical and reasoning skills with the capability to determine the root cause of actuarial problems. Ability to process actuarial-related information with high levels of accuracy. Bachelor's degree with a concentration in math, finance or economics preferred. Ability to work effectively as part of a global team. Proficient in one or more coding language(s), e.g., R and/or Python. Demonstrates curiosity and a problem-solving mindset. Future-focused with an interest in application of AI. This is a hybrid role with an expectation to be in the NYC office location 2-3 days a week, rest from home.

Develops crisis management, emergency management and contingency plans for Tokio Marine North America Services, and its group companies. Leads and provides incident response support for any type of natural, man-made or technological disaster. Essential Job Functions: Develops and implements plans, processes, policies and procedures for emergency management, crisis management and contingency planning program elements. Leads incident management for any type of natural, man-made or technological disaster. Provides incident support during emergencies, which may occur outside of standard business hours and require extended shifts depending on the severity and duration of the event. Participates in post-incident reviews and contributes to continuous improvement efforts. Communicates effectively with senior executives and leaders during crisis and emergency situations. Gathers and analyzes information; supports resolutions to address business issues for a specific business group. Tests multi-dimensional plans with various operational departments throughout group companies. Evaluates vendors, makes recommendations, and implements vendor requirements. Develops strategy, training materials, protocol and quick reference guides for emergency management, crisis management and contingency planning areas. Develops and leads tabletop exercises and training for group companies. Develops plans and procedures for the BCM Crisis Management Center. Manages efficient and effective usage of tools and integration with other tools as necessary. Initiates awareness processes to make necessary improvements for emergency management, crisis management and contingency plans. Qualifications: Bachelor's degree is preferred (preferably in Emergency Management or Business). A Business Continuity certification preferred. 7+ years of relevant experience. Ability to provide on-call support and incident response as needed during emergencies, including after-hours and weekends. As much advance notice and flexibility as possible will be provided. Ability to weigh business needs and articulate these needs to management. Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Experience with mass notification systems, such as Onsolve Send Word Now, and incident monitoring systems, such as Everbridge NC4, preferred. Working knowledge of Microsoft Office,and strong knowledge in Microsoft Excel preferred. Performs special projects and other duties as may be assigned. Strong customer service orientation, responsive, consultative, collaborative and accurate. Strong leadership ability: able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement. Familiarity with project management skills; planning, organizing, monitoring and controlling projects, ensuring efficient utilization of resources to achieve project objectives and deadlines. Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner. Strong analytical ability with the capability to determine the root cause of problems and issues Salary range $94,000 to $115,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

We're looking for a detail-oriented professional to join our Legal Technology team. In this role, you'll help design, test, and implement tools that make litigation workflows more efficient, from document review and case management platforms to AI-driven analytics and data automation. What You'll Do Support case teams with technology solutions for document review, data processing, and case management. Build and maintain automated workflows using low-/no-code tools and scripting. Partner with internal teams to customize solutions and ensure seamless integration into legal processes. Troubleshoot and resolve technical issues, manage file transfers, and handle structured/unstructured data. Provide training, documentation, and guidance to users on best practices. Contribute to eDiscovery processes, including data collection, processing, review, and production. Experiment with emerging AI and analytics tools to improve legal technology services. What We're Looking For Experience with litigation support or eDiscovery platforms (e.g., Relativity, Nuix, LAW, etc.). Solid background in data handling, automation, or database administration. Familiarity with scripting (Python, Java) and text/data manipulation techniques. Understanding of analytics tools such as TAR, email threading, or concept analysis. Strong problem-solving skills and the ability to explain technical ideas in plain language. Excellent communication, organizational, and project management abilities. Bachelor's degree in Computer Science, Data Analytics, Information Systems, or related field. At least 5 years' experience working with litigation data or database platforms. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Your new company Hays is working with a leading real estate group that is expanding its operations. They are seeking a Commercial Lease Analyst to support their growing portfolio. Your new role Manage lease data across retail and office properties, ensuring accuracy in the property management system. Review and process rent, CAM, tax, and utility charges with precision. Prepare reconciliations, budgets, and tenant billings while monitoring receivables. Track key lease dates and obligations, providing timely reports to ownership and management. Support lease administration by drafting correspondence, reviewing documents, and assisting with tenant inquiries. What you'll need to succeed Bachelor's degree in Business, Finance, Accounting, or related field. 3+ years of experience in commercial lease administration or property management. Strong analytical, organizational, and communication skills. Accounting background What you'll get in return A competitive salary, benefits, and bonus package, along with the opportunity to work closely with leadership and contribute to the company's continued growth. What you need to do now If this confidential opportunity interests you, click ‘apply now' to submit your CV or contact us directly for a discreet discussion.

At least twenty-four (24) Medicaid related Claims Analyst and Claims Processors are needed for a long-term project in DC. These positions are 100% onsite and located downtown, near Farragut North Metro Station. The Midtown Group is teaming up with a leading technology company to support a D.C. government department that offers its residents a Medicaid program. Our collective goal is to modernize and optimize DC's Medicaid program while offering outstanding customer support. Our venture is focused on improving outcomes, enhancing provider experiences, and safeguarding program integrity. For this project, our partner will provide technology, and we will provide people and expertise across several functions, including contact center operations. Claims Analyst and Claims Processors will support D.C. medical providers who need assistance with Medicaid benefits. These positions are in-person, located in Downtown D.C. There are no plans to move to hybrid or fully remote models. Interviews begin on Tuesday, 12/9/25, and these engagements are expected to start on 1/16/26 and may continue for up to two or three years or longer. Key job tasks Claims/Financial Analyst/Processors have several job responsibilities, and some of the critical ones are: · Handle refund checks and state warrants received from healthcare providers and the State agency. · Contact providers, verbal and in writing, to resolve check-related issues. · Receive and respond to client inquiries. · Responsible for handling the Accounts Receivable transfer process, setting up expenditures, setting up Accounts Receivable transactions, and placing and recoupment caps using the Medicaid system. · Responsible for analyzing financial data to ensure accurate reporting. · Research highly complex claims processing or financial transactions. · Process adjustments and voids. · Ensure SLAs are compliant with client and Midtown Group expectations · Other duties as assigned. Performance measurement The Midtown Group measures performance in a number of ways, with the key ones being: Quality Assurance assessments: may have their calls monitored and assessed at any time during a shift. We and our partner monitor and assess our CSRs regularly. CSRs are expected to maintain or exceed a QA pass rate of 90%+. Calls are considered to have failed if a CSR misses or incorrectly performs any critical element of the job. These items are well-covered in training and reinforced during pre-shift and individual coaching sessions. Call handling metrics are a good measure of performance and the three focus areas are: Percent of your shift that you are either on a call or available to take a call. Length of call. We are here to provide efficient, professional assistance, so a consistent track record of very long or very short calls is generally frowned upon. Percent of calls that you transfer. This often indicates that a CSR is unable or unwilling to assist callers. Attendance Minimum requirements · High School Diploma or equivalent, 2-year post-high school Degree, or bachelor's degree. · A minimum of two years of previous experience for a government or private sector operations center in a similar or related field. · Two to four years of working experience in claims processing and financial analysis. · Organization skills to balance/prioritize work with the ability to multi-task. · Proficiency with basic help desk software, computer software and Microsoft Office applications. · Problem-solving skills to bring inquiries to effective resolution. · Customer service skills, with an emphasis on written and oral communication, to professionally and efficiently respond to inquiries. Other important skills The ability to provide operational excellence is extremely important to both the Midtown Group and our client. If you have the service gene - if helping others is in your DNA - we are happy to have you join us. Our most effective and successful Claims/Financial Analyst/Processors exhibit the following skills: · Conduct themselves with professionalism, empathy, patience, courtesy, and tact, at all times. · Communicate effectively, clearly, and professionally. · Quickly and effectively process transactions and analyze financial data, to a high standard. Operational quality is very important to us. · Know when and how to collaborate and escalate to quickly and effectively address and resolve issues. · Effectively collect and handle sensitive data and personal information, as needed. · Exercise good judgment at all times. · Deal well with conflict, as well as complex and emotional situations. · Be flexible, and able to work independently. Hours, project duration, etc. The contact center operating hours are Monday through Friday, from 8:00am to 5:00pm ET. However, schedules will be between the hours of 7:45am to 5:15pm ET, to allow for pre-shift sessions and last-minute contacts/wrap up. The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per week. The base period for this contract is through November 2026, with two further annual option periods. So, this contract could run until November 2028.

Actuarial Analyst - Nation Safe Drivers (Boca Raton, FL | On-site) Nation Safe Drivers (NSD), a 60-year industry leader in the automotive and financial services sector, is expanding our Actuarial & Analytics team. NSD is proudly employee-centric, offering a fun and collaborative culture, and excellent benefits. Our corporate headquarters is located in the heart of Boca Raton. We are seeking a motivated Actuarial Analyst who is passionate about modeling risk, improving financial outcomes, and helping guide strategic decisions. You will work closely with our Actuary and cross-functional teams to support pricing, reserves, forecasting, and product development. What You'll Do Analyze data, trends, and loss events to assess and forecast financial risk. Build and enhance models for pricing, reserves, premiums, and other actuarial functions. Support development and improvement of insurance and financial products. Ensure compliance with regulatory standards and reporting requirements. Communicate findings clearly to leadership, peers, and regulatory stakeholders. Identify emerging risks and propose strategies that support long-term organizational stability. Collaborate with actuaries, underwriters, analysts, and operational teams. Continuously improve actuarial processes, tools, and methodologies. What We're Looking For Bachelor's degree in Actuarial Science, Mathematics, Statistics, Finance, or related field. Actuarial exam progress; ACAS/FCAS preferred. Strong analytical and statistical modeling skills. Experience with R, Python, SQL, SAS, or similar tools. Knowledge of Prophet, AXIS, Emblem or similar actuarial software is a plus. Excellent communication skills with the ability to simplify complex findings. Detail-oriented, proactive, and able to thrive in a fast-paced environment. Why Join NSD Excellent Benefits: Health, dental, vision, disability, life, PTO, paid holidays-and pet insurance! Competitive compensation and family-friendly schedule. Great Culture: Social events, recognition lunches, celebrations, and a supportive leadership team. Career Growth: NSD has a long-standing reputation for promoting from within. Ready to Advance Your Actuarial Career? If you're excited to work on meaningful actuarial projects while growing with a supportive and innovative company, we'd love to meet you. Apply today!

Title: Actuarial Analyst Reports To: VP, Actuary Department: Actuary Classification: Full-Time/Exempt Who We Are: Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart. Old Republic Specialty Insurance Underwriters (ORSIU) is part of Old Republic International Corporation. We offer insurance and reinsurance spanning most lines of business, and partner with specialists who are committed to providing the highest levels of service with the products necessary to meet the unique needs of the Alternative Risks, Specialty Programs and Excess Casualty marketplace. Position Overview: The Actuarial Analyst will assist in the completion of actuarial work products provided by the team, including insurance & reinsurance pricing, tool & model development and internal reporting. Essential Job Functions: Assist and complete individual account pricing and portfolio pricing analyses. Prepare monthly/quarterly management reports as required; work with senior leadership to improve and automate these reports. Maintain and improve existing pricing models and assist in the development of new models. Provide actuarial support for rate filings and data calls; prepare data and exhibits in response to objections from state insurance departments. Assist in the collection of internal and external data for rate monitoring and other projects as needed. Qualifications: Degree in Actuarial Science, Mathematics, Statistics, Economics, or other math-focused or programming field. Insurance industry experience preferred. Minimum 2-3 years of P/C actuarial experience preferred. Strong familiarity with Microsoft Excel required; experience with Access, SQL, VBA, Python or other programming languages. Completion of 2-4 CAS actuarial exams is preferred. ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At MVP Health Care, we're on a mission to create a healthier future for everyone which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Overpayment Recovery and Monitoring Analyst to join #TeamMVP. If you have a passion for managing audits, medical coding, and analytical thinking and this is the opportunity for you. **What's in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work** for and one of the **Best Companies to Work For in New York** **Qualifications you'll bring:** + Bachelor's degree in Health Administration, Business, Economics, Health Informatics, or related field. Associate's degree with the equivalent combination of related experience may also be considered. + Coding certification, such as AAPC CPC, CIC, COC, CCS is required. + The availability to work full-time, virtual in New York State + A minimum of three (3) years' experience in a professional coding environment and three (3) years' experience in auditing and/or reviewing in relevant healthcare industry experience. + Intermediate knowledge of provider reimbursement methodologies and all current coding methodologies. + Intermediate knowledge of Health Insurance and various plan types. Intermediate analytical, problem-solving skills and attention to details. + Ability to initiate education with providers and make internal recommendations for process improvements. Goals and outcomes of the recommendations and education must be measurable. + Curiosity to foster innovation and pave the way for growth + Humility to play as a team + Commitment to being the difference for our customers in every interaction **Your key responsibilities:** + Manage recurring audit inventories, ensuring timely progression and completion of existing audits. + Identify and initiate new audits as patterns emerge through risk-based monitoring efforts, datamining, and other routine payment policy reviews. + Analyze new opportunities to substantiate, size, and prioritize audit needs, and develop audit protocols for new audit types. + Report suspected fraud and abuse to the SIU for further investigation and identify providers in need of education. + Collect and validate Key Performance Indicators (KPI's) from payment integrity functions across the organization. + Assist in the reporting of monthly metrics and participate in cross-functional audit operations. + Handle department projects, participate in committees relevant to payment integrity, and support process improvement efforts. + Participate in training and development activities within the department and corporation. + Perform other audit activities and manual reviews as requested, ensuring accuracy of claims and supporting overall payment accuracy. + Perform research using "best practices" in auditing methodologies, remaining current in CPC coding, reimbursement methodologies, MVP Policies and Procedures, and updates in professional literature. + Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. **Where you'll be:** Virtual within New York State \#cs **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ******************** . **Job Details** **Job Family** **Legal** **Pay Type** **Salary** **Hiring Min Rate** **56,200 USD** **Hiring Max Rate** **82,000 USD**

At MVP Health Care, we're on a mission to create a healthier future for everyone which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Overpayment Recovery and Monitoring Analyst to join #TeamMVP. If you have a passion for managing audits, medical coding, and analytical thinking and this is the opportunity for you. **What's in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work** for and one of the **Best Companies to Work For in New York** **Qualifications you'll bring:** + Bachelor's degree in Health Administration, Business, Economics, Health Informatics, or related field. Associate's degree with the equivalent combination of related experience may also be considered. + Coding certification, such as AAPC CPC, CIC, COC, CCS is required. + The availability to work full-time, virtual in New York State + A minimum of three (3) years' experience in a professional coding environment and three (3) years' experience in auditing and/or reviewing in relevant healthcare industry experience. + Intermediate knowledge of provider reimbursement methodologies and all current coding methodologies. + Intermediate knowledge of Health Insurance and various plan types. Intermediate analytical, problem-solving skills and attention to details. + Ability to initiate education with providers and make internal recommendations for process improvements. Goals and outcomes of the recommendations and education must be measurable. + Curiosity to foster innovation and pave the way for growth + Humility to play as a team + Commitment to being the difference for our customers in every interaction **Your key responsibilities:** + Manage recurring audit inventories, ensuring timely progression and completion of existing audits. + Identify and initiate new audits as patterns emerge through risk-based monitoring efforts, datamining, and other routine payment policy reviews. + Analyze new opportunities to substantiate, size, and prioritize audit needs, and develop audit protocols for new audit types. + Report suspected fraud and abuse to the SIU for further investigation and identify providers in need of education. + Collect and validate Key Performance Indicators (KPI's) from payment integrity functions across the organization. + Assist in the reporting of monthly metrics and participate in cross-functional audit operations. + Handle department projects, participate in committees relevant to payment integrity, and support process improvement efforts. + Participate in training and development activities within the department and corporation. + Perform other audit activities and manual reviews as requested, ensuring accuracy of claims and supporting overall payment accuracy. + Perform research using "best practices" in auditing methodologies, remaining current in CPC coding, reimbursement methodologies, MVP Policies and Procedures, and updates in professional literature. + Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. **Where you'll be:** Virtual within New York State \#cs **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ******************** . **Job Details** **Job Family** **Legal** **Pay Type** **Salary** **Hiring Min Rate** **56,200 USD** **Hiring Max Rate** **82,000 USD**

Are you a data enthusiast with a desire to expand your understanding and experience with data analysis, visualization and data cleansing? As a Junior Data Science Analyst , you will have an opportunity to apply and develop your skills in analyzing large, complex, multi-dimensional datasets with a variety of tools and statistical environments, creating and implementing machine learning algorithms and advanced statistics and using statistical computing languages for data analysis -- such as R and Python. If you are ready to take your career to the next level, there has never been a better time to join ServiceLink! *Note- The Junior Data Science Analyst is a temporary role with an anticipated length of 3 months, intended to be an introductory/developmental role. A DAY IN THE LIFE In this role, you will… · Conduct research leveraging big data technologies that surface actionable insight that influence analytical solutions roadmap · Gather and process raw data at scale by using statistical packages like R, and programming language like Python · Process unstructured data into a form suitable for analysis - and then do the analysis. · Work with images, text documents and tabular data WHO YOU ARE You possess … · Recently graduated or currently pursuing Undergraduate / Master's degree in Computer Science or related field or equivalent work experience · Effective in fast paced environment · Collaborative/enjoys working in teams · Self-starter/motivator · Some experience in software or applications engineering and/or technical operations Responsibilities Critical thinking skills to assess how AI capabilities can best be applied to complex business situations. Work closely with engineering team to integrate your ideas, innovations and algorithms into production systems. Support business decisions with ad hoc analysis as needed. Having the ability to query databases with structured and un-structured data and perform statistical analysis Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing; Applying quantitative analysis and data mining expertise in presenting data to visualize beyond the numbers and the underlying trends and use that analysis in process automation Ability to perform in the following areas: o Analysis and Presentation o Exploratory Data Analysis o Predictive Data Analysis o Streaming Analytics Experience in creating and implementing machine learning algorithms and advanced statistics such as: regression, clustering, decision trees, exploratory data analysis methodology, simulation, scenario analysis, modeling, and neural networks Proficiency with statistical computing languages for data analysis, such as R and Python preferred. You ask why, you explore, you're not afraid to blurt out your disruptive idea. You are constantly exploring new open source tools. Work on building deep learning models in production for predicting or classification. Analytical skills, with an emphasis on quantitative analysis, descriptive and inferential statistics a plus Qualifications Recently graduated or currently pursuing Undergraduate / Master's degree in Computer Science or related field or equivalent work experience Certification preferred but not required Some experience in software or applications engineering and/or technical operations Work and/or academic experience building applications using any of the following: o Large scale distributed databases as well as more traditional options: key-value, graph, SQL, NoSQL, time series o Machine Learning like R, Python o Deep knowledge on large scale object stores (e.g. HDFS) and the ecosystem of tools used for machine learning applications (e.g. spark etc.). In particular, we're looking for the flexibility to make decisions that best optimize for our applications and don't follow the crowd to a default answer. o Exposure to cloud environments preferable Azure o Experience handling data with relational databases is preferred o Knowledge of machine learning/distributed systems o SQL server or Oracle Effective in fast paced environment Collaborative/enjoys working in teams Self-starter/motivator Creative and effective problem solving skills Ability to work on/manage multiple tasks concurrently. We can recommend jobs specifically for you! Click here to get started.

Are you a data enthusiast with a desire to expand your understanding and experience with data analysis, visualization and data cleansing? As a Junior Data Science Analyst , you will have an opportunity to apply and develop your skills in analyzing large, complex, multi-dimensional datasets with a variety of tools and statistical environments, creating and implementing machine learning algorithms and advanced statistics and using statistical computing languages for data analysis -- such as R and Python. If you are ready to take your career to the next level, there has never been a better time to join ServiceLink! * Note- The Junior Data Science Analyst is a temporary role with an anticipated length of 3 months, intended to be an introductory/developmental role. A DAY IN THE LIFE In this role, you will… * Conduct research leveraging big data technologies that surface actionable insight that influence analytical solutions roadmap * Gather and process raw data at scale by using statistical packages like R, and programming language like Python * Process unstructured data into a form suitable for analysis - and then do the analysis. * Work with images, text documents and tabular data WHO YOU ARE You possess … * Recently graduated or currently pursuing Undergraduate / Master's degree in Computer Science or related field or equivalent work experience * Effective in fast paced environment * Collaborative/enjoys working in teams * Self-starter/motivator * Some experience in software or applications engineering and/or technical operations Responsibilities * Critical thinking skills to assess how AI capabilities can best be applied to complex business situations. * Work closely with engineering team to integrate your ideas, innovations and algorithms into production systems. * Support business decisions with ad hoc analysis as needed. * Having the ability to query databases with structured and un-structured data and perform statistical analysis * Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing; * Applying quantitative analysis and data mining expertise in presenting data to visualize beyond the numbers and the underlying trends and use that analysis in process automation * Ability to perform in the following areas: o Analysis and Presentation o Exploratory Data Analysis o Predictive Data Analysis o Streaming Analytics * Experience in creating and implementing machine learning algorithms and advanced statistics such as: regression, clustering, decision trees, exploratory data analysis methodology, simulation, scenario analysis, modeling, and neural networks * Proficiency with statistical computing languages for data analysis, such as R and Python preferred. * You ask why, you explore, you're not afraid to blurt out your disruptive idea. You are constantly exploring new open source tools. * Work on building deep learning models in production for predicting or classification. * Analytical skills, with an emphasis on quantitative analysis, descriptive and inferential statistics a plus Qualifications * Recently graduated or currently pursuing Undergraduate / Master's degree in Computer Science or related field or equivalent work experience * Certification preferred but not required * Some experience in software or applications engineering and/or technical operations * Work and/or academic experience building applications using any of the following: o Large scale distributed databases as well as more traditional options: key-value, graph, SQL, NoSQL, time series o Machine Learning like R, Python o Deep knowledge on large scale object stores (e.g. HDFS) and the ecosystem of tools used for machine learning applications (e.g. spark etc.). In particular, we're looking for the flexibility to make decisions that best optimize for our applications and don't follow the crowd to a default answer. o Exposure to cloud environments preferable Azure o Experience handling data with relational databases is preferred o Knowledge of machine learning/distributed systems o SQL server or Oracle * Effective in fast paced environment * Collaborative/enjoys working in teams * Self-starter/motivator * Creative and effective problem solving skills * Ability to work on/manage multiple tasks concurrently. Responsibilities - Critical thinking skills to assess how AI capabilities can best be applied to complex business situations. - Work closely with engineering team to integrate your ideas, innovations and algorithms into production systems. - Support business decisions with ad hoc analysis as needed. - Having the ability to query databases with structured and un-structured data and perform statistical analysis - Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing; - Applying quantitative analysis and data mining expertise in presenting data to visualize beyond the numbers and the underlying trends and use that analysis in process automation - Ability to perform in the following areas: o Analysis and Presentation o Exploratory Data Analysis o Predictive Data Analysis o Streaming Analytics - Experience in creating and implementing machine learning algorithms and advanced statistics such as: regression, clustering, decision trees, exploratory data analysis methodology, simulation, scenario analysis, modeling, and neural networks - Proficiency with statistical computing languages for data analysis, such as R and Python preferred. - You ask why, you explore, you're not afraid to blurt out your disruptive idea. You are constantly exploring new open source tools. - Work on building deep learning models in production for predicting or classification. - Analytical skills, with an emphasis on quantitative analysis, descriptive and inferential statistics a plus

Are you a data enthusiast with a desire to expand your understanding and experience with data analysis, visualization and data cleansing? As a Junior Data Science Analyst , you will have an opportunity to apply and develop your skills in analyzing large, complex, multi-dimensional datasets with a variety of tools and statistical environments, creating and implementing machine learning algorithms and advanced statistics and using statistical computing languages for data analysis -- such as R and Python. If you are ready to take your career to the next level, there has never been a better time to join ServiceLink! *Note- The Junior Data Science Analyst is a temporary role with an anticipated length of 3 months, intended to be an introductory/developmental role. A DAY IN THE LIFE In this role, you will… · Conduct research leveraging big data technologies that surface actionable insight that influence analytical solutions roadmap · Gather and process raw data at scale by using statistical packages like R, and programming language like Python · Process unstructured data into a form suitable for analysis - and then do the analysis. · Work with images, text documents and tabular data WHO YOU ARE You possess … · Recently graduated or currently pursuing Undergraduate / Master's degree in Computer Science or related field or equivalent work experience · Effective in fast paced environment · Collaborative/enjoys working in teams · Self-starter/motivator · Some experience in software or applications engineering and/or technical operations Responsibilities Critical thinking skills to assess how AI capabilities can best be applied to complex business situations. Work closely with engineering team to integrate your ideas, innovations and algorithms into production systems. Support business decisions with ad hoc analysis as needed. Having the ability to query databases with structured and un-structured data and perform statistical analysis Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing; Applying quantitative analysis and data mining expertise in presenting data to visualize beyond the numbers and the underlying trends and use that analysis in process automation Ability to perform in the following areas: o Analysis and Presentation o Exploratory Data Analysis o Predictive Data Analysis o Streaming Analytics Experience in creating and implementing machine learning algorithms and advanced statistics such as: regression, clustering, decision trees, exploratory data analysis methodology, simulation, scenario analysis, modeling, and neural networks Proficiency with statistical computing languages for data analysis, such as R and Python preferred. You ask why, you explore, you're not afraid to blurt out your disruptive idea. You are constantly exploring new open source tools. Work on building deep learning models in production for predicting or classification. Analytical skills, with an emphasis on quantitative analysis, descriptive and inferential statistics a plus Qualifications Recently graduated or currently pursuing Undergraduate / Master's degree in Computer Science or related field or equivalent work experience Certification preferred but not required Some experience in software or applications engineering and/or technical operations Work and/or academic experience building applications using any of the following: o Large scale distributed databases as well as more traditional options: key-value, graph, SQL, NoSQL, time series o Machine Learning like R, Python o Deep knowledge on large scale object stores (e.g. HDFS) and the ecosystem of tools used for machine learning applications (e.g. spark etc.). In particular, we're looking for the flexibility to make decisions that best optimize for our applications and don't follow the crowd to a default answer. o Exposure to cloud environments preferable Azure o Experience handling data with relational databases is preferred o Knowledge of machine learning/distributed systems o SQL server or Oracle Effective in fast paced environment Collaborative/enjoys working in teams Self-starter/motivator Creative and effective problem solving skills Ability to work on/manage multiple tasks concurrently. We can recommend jobs specifically for you! Click here to get started.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job Purpose The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional priorities, and volume to resource ratios in conjunction with Sales Desk Management to promote Sales Desk success. This position participates in the development, implementation, and on-going operation of complex monitoring systems within Distribution to ensure the health and performance of business processes within the team. Essential Responsibilities * Develops and implements standardized best practices across all workforce functional areas including capacity planning, forecasting, and scheduling. * Analyzes historical trends, current call arriving patterns, and marketing initiatives to develop volume and staffing projections for all interaction types. * Monitors traffic and agent adherence to ensure proper coverage; acts as a single point of contact for all schedule adjustments; fields vacation requests, adjusts staffing by soliciting for overtime or variable time off as needs arise, and schedules all off-phone events and activities. * Manages the back-end administration for system applications on the sales desk. * Creates and publishes intraday, daily, weekly, and monthly reports; keeps stakeholders well informed of upcoming challenges and mitigation plans. * Coordinates with business partners such as Telecom, Training, and Sales Leadership to maintain a holistic picture of daily, weekly, and monthly service level results. * Trains and develops other members of the sales desk on workforce scheduling and real-time adherence to provide redundancy and career development. * Performs quantitative analysis on a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. * Performs real-time adjustments to business processes, skill or transactional priorities, and resource allocations to ensure service level adherence within the sales desk. * Assists with recommendations of resource scheduling and skilling to meet daily goals. * Provides notifications and alerts to Sales Desk associates and other Desk Directors, ensuring established service levels of business processes are achieved. * Identifies and makes recommendations for efficiencies and quality control measures which result in Sales Desk improvements. * Participates in the design, documentation and implementation of new Sales Desk Command Center processes and procedures. * Develops membership reporting packages to include analysis while working across functions to ensure enablement of proactive and reactive retention/cross-sell/up-sell/referral activities. * Analyzes industry trends and recommends optimal ways to optimize member acquisition. Other Duties * Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities * Strong knowledge of Jackson Operations systems and processes, including strong understanding of Automatic Load Balancer, Salesforce, and Avaya/IEX. * Demonstrated proficiencies in HTML, SAS, SQL, Tableau. * Ability to demonstrate perseverance through challenges, is proactive, and acts with a sense of urgency. * Proven ability to accept, adapt and implement change in a dynamic environment. * Strong ability to think creatively, identify and implement improvements to processes and procedures. * Strong decision-making skills that can be applied in a fast-paced environment. * Highly analytical with ability to solve complex problems that include the application of both effective business decisions and good judgment. * Strong verbal and written communication skills. * Strong interpersonal skills, ability to communicate effectively and serve as a liaison between cross-functional teams. Ability to understand complex business processes and situations. * Ability to effectively lead, present, and facilitate meetings. * Developed organizational and prioritization skills. * Strong ability to multi-task and be flexible. * Demonstrated ability in Microsoft Office applications including Word, Excel, Access, PowerPoint, and Outlook. Qualifications * Bachelor's Degree or equivalent experience required. * 5+ years of business analytics experienced required. * Experience creating data visualizations (preferably Tableau) preferred. * Insurance or Financial Services industry exprience preferred. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.