Team Leader jobs at Chubb - 994 jobs

The Procurement Lead will lead the design and execution of an enterprise-wide procurement strategy across our diverse and decentralized global operations. Operating in a federated group model, the HOP should be an experience leader, skilled change agent, and consensus builder-driving synergies, governance, and long-term value while respecting the autonomy of regional and subsidiary business units. The role will be responsible for global sourcing, third-party risk management, procurement digitization, cost optimization, and ESG-aligned sourcing initiatives across corporate spend categories (e.g., IT, consulting, real estate, BPO, marketing, and financial services). Essential Job Functions: Strategic Procurement Leadership Develop and execute a group-wide procurement strategy aligned to the company's risk appetite, growth agenda, regulatory commitments, and digital transformation priorities Establish a new procurement operating model that enables center-led governance and global coordination while respecting the autonomy subsidiary entities - clarifying global, regional and local roles and responsibilities Leading a global, client-focused procurement organization that fully leverages and assertively sources our third-party spending Anticipating future procurement needs and having strategies in place to meet the needs of Tokio Marine's business Serve as a trusted advisor to Group Executives and Boards on procurement strategy, third-party risk exposure, and geopolitical/supply chain trends Stakeholder & Change Management Champion enterprise alignment, balancing global standardization with local agility Drive stakeholder engagement across regional CEOs, CFOs, CIOs, and Vendor Management/Legal/Compliance heads to build broad-based support for procurement modernization Develop and deliver clear, compelling communications and business cases for change Operational Excellence & Risk Management Oversee global procurement processes, policies, and governance-ensuring compliance with Japanese Insurance Business Law and local regulatory requirements Build group-wide third-party risk and contract lifecycle management capabilities Leverage procurement analytics and digital platforms (e.g., SAP Ariba, Coupa, Ivalua) to create visibility, control, and value capture across the global supplier base People & Capability Development Build and lead a high-performing team across the U.S., U.K., Japan, and key global hubs Foster a performance-based culture rooted in integrity, transparency, and cross-border collaboration Drive learning, upskilling, and procurement maturity across diverse subsidiaries ESG, Sustainability & Innovation Embed ESG principles and supplier diversity into sourcing decisions and frameworks Partner with internal ESG teams to ensure procurement supports group sustainability goals and stakeholder expectations Lead innovation in vendor ecosystems and service delivery models Qualifications: Experience 10+ years in procurement or supply chain leadership roles, ideally within regulated industries (insurance, financial services, healthcare) Experience managing complex federated organizations or multi-entity groups Demonstrated success leading global procurement transformation programs with measurable cost, risk, and compliance outcomes Deep category expertise across corporate services, technology, and insurance-adjacent domains Familiarity with regulatory landscapes in Japan, U.S., U.K., and EU is a strong plus Education Bachelor's degree in Business, Law, Finance, Supply Chain, or related field MBA or equivalent advanced degree preferred Procurement certifications (e.g., CPSM, CIPS) are advantageous Salary range $182,000 to $225,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

A leading insurance firm is seeking a Senior Underwriter - Team Lead for their Property division in California. The successful candidate will evaluate complex property insurance risks and lead a regional property team. You will collaborate with brokers and clients to develop tailored insurance solutions and ensure adherence to underwriting guidelines. Strong analytical skills, leadership experience, and effective communication are essential for success in this fast-paced environment. The role offers a competitive salary and opportunities for professional growth. #J-18808-Ljbffr

A leading insurance firm is seeking a Senior Underwriter - Team Lead for their Property division in California. The successful candidate will evaluate complex property insurance risks and lead a regional property team. You will collaborate with brokers and clients to develop tailored insurance solutions and ensure adherence to underwriting guidelines. Strong analytical skills, leadership experience, and effective communication are essential for success in this fast-paced environment. The role offers a competitive salary and opportunities for professional growth. #J-18808-Ljbffr

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours 8am-8pm. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at on site only 4101 Percival Road, Columbia SC What You'll Do: Lead the claims and customer service staff to ensure prompt and accurate settlement of claims, appeals, and/or customer service inquiries. Coordinates with other areas while establishing and maintaining excellent customer relations. Analyze problems and concerns to make effective decisions that provide positive solutions. Make recommendations for process improvements and efficiencies for the department. Manage the recruiting, hiring, coaching, and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance. Serve as a liaison for internal and external customers. Ensures the timely and accurate resolution of any issues and/or provides necessary training to staff as needed or requested. To Qualify for This Position, You'll Need the Following: Required Education: Bachelor's degree OR 4-years of healthcare experience in customer service, provider network service, membership, billing, and/or claims/appeals processing operations. Required Work Experience: 2-years of claims/appeals, customer service, or call center experience Required Skills and Abilities: Strong analytical, organizational, and judgment skills. Excellent customer service skills. Ability to persuade, negotiate or influence. Strong oral and written communication skills. Strong spelling, punctuation, and grammar skills. Demonstrated leadership ability. Microsoft office proficient. We Prefer You Have the Following: Bachelor's degree 4 years-of healthcare, customer service, or claims experience. Previous budget experience. 1 year-of leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives Strong presentation skills. Basic business math skills. Ability to interact easily with customers, staff, and other members of the organization. Knowledge of the benefit plans for each group. Knowledge of all systems and their roles in claims adjudication. Strong leadership skills to direct and motivate employees. Knowledge of performance standards and quality assurance guidelines. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Placement Lead Hartford, NYC, Stamford or Philadelphia The Ceded Reinsurance Placement Team is responsible for the purchase and the management of the global reinsurance programs at AXA XL, working closely with AXA XL's underwriting teams, legal entities, Regional and Global Leadership Teams, and Risk Management colleagues to understand AXA XL's risk appetite limits and how to meet them. The Ceded Reinsurance placement team works across all business lines. The portfolio is all Treaty business with an equal split between Quota Share and Excess of Loss What you'll be DOING What will your essential responsibilities include? Support the placement process for key reinsurance placements (submission preparation, contract review, contract negotiation, handover to Ceded Re operations etc.). Participate in negotiations to secure competitive terms, structure and pricing. Help ensure contracts reflect negotiated terms, comprehensive coverage and market leading terms and conditions. Help ensure negotiations conclude successfully on or before treaty inception. Contribute relationships inside and outside the enterprise to understand and foster their business objectives. Help ensure that all related parties understand the programs, from operational through to underwriting. Serve as a key member of the Ceded Reinsurance Placement Team. Liaise & collaborate on an on-going basis with other Ceded Re teams (placement, operations) and AXA XL/AXA Group stakeholders to encourage innovation and continuous improvement for the placements process and approach. Participate in strategic projects as they arise, take on lead and back-up roles as deemed appropriate. Stay up to date on coverage and legal trends to help ensure contracts protect the company from adverse or unexpected loss. What you will BRING We're looking for someone who has these abilities and skills: Required Skills and Abilities: First Reinsurance experience is essential for this role and previous experience of Ceded Reinsurance is highly beneficial. Understanding of Reinsurance contract wordings including formation and interpretation. Able to contribute to data and analytical skills for the ability to manage large submission data sets. Appreciate capital modelling and actuarial analysis in the purchase of reinsurance is beneficial. Effective Communication: Excellent verbal and written communication, collaboration and presentation skills. Ability to negotiate reinsurance business externally. Able to work across a global team; showing collaboration with peers and other team members. Mental Agility: Innovative thinker, willing to turn ideas on their head. Capable of handling complex situations. Knowledge of Specialty, Property and Casualty Insurance and Reinsurance. Technical orientation. Ability to work to tight placement process deadlines to ensure placement is completed in a timely fashion. Some travel required including domestic and international. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Sustainability at AXA XL. Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future. The U.S. base salary range for this position is $92,600 to $145,500 USD. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025.

A leading risk management firm in New York is seeking a highly skilled Director/Manager of Financial Planning & Analysis (FP&A). This pivotal role supports executive leadership through advanced financial analysis and strategic decision-making. Candidates should have an MBA and at least 8 years of experience in FP&A or consulting. Key responsibilities include budgeting, forecasting, and providing actionable insights to drive growth initiatives. A competitive salary range of $180,000-$300,000 is offered based on experience. #J-18808-Ljbffr

A financial services company in Boston is seeking a PDM to manage recruitment and partnerships while adhering to corporate sales policies. Responsibilities include developing business plans, managing candidate activities, and maintaining relationships with partners. The ideal candidate will have strong communication skills and at least 3-5 years of sales experience. This role offers comprehensive benefits, including medical, dental, and wellness resources, along with competitive compensation. #J-18808-Ljbffr

Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Lead Certified Occupational Therapy Assistant (COTA) Opportunity at American Village and the Commons on Meridian Full-Time The Lead COTA is responsible for assisting the Director of Therapy organizing and administratively directing the ASC Therapies & Wellness Department to guarantee, with the coordination of the RPT, OTR and SLP, the highest degree of quality care is provided to patients in accordance with current applicable federal, state, and local standards. The Therapy Lead will communicate at all levels with the facility to ensure cooperation and sharing of information. The Therapy Lead will work in collaboration with ASC Therapies & Wellness management staff in accomplishing these duties. What's in it for you? Benefits and perks include: Medical/Dental/Vision insurance available Employees can access convenient telehealth services 401k PTO CEU Funds Available Workforce Chaplains Lucrative employee referral bonus program Tuition assistance and certification reimbursement* Continued education opportunities through Purdue Global & O2NE scholarship program Employee assistance program & wellness support Retail, food & entertainment discounts, and so much more Terms and conditions apply About American Senior Communities Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large. American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80+ American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. We value the same things in life that you do. The foundation of our senior living communities is based on the knowledge that we'll be part of your neighborhood for many, many years. We take great pride in our hospitality and it is ingrained in everything we do. As partners in senior care, we are not just doing a job, but following a calling.

A financial solutions provider is seeking a Payroll Division Manager to lead market penetration through targeted payroll campaigns. This role involves managing a team, achieving sales goals, and developing partnerships while maintaining organizational culture. The ideal candidate will possess strong communication and interpersonal skills, with 3-5 years of sales management experience. Benefits include comprehensive medical, dental, mental wellness support, and a 401(k) plan. #J-18808-Ljbffr

A financial technology company in California is seeking a PDM to recruit and interview candidates while managing relationships with partners. The ideal candidate will have exceptional communication skills and 3-5 years of experience in outside sales and management. Responsibilities include developing PTM business plans and adhering to corporate sales policies. Compensation includes comprehensive medical benefits, paid time off, a 401(k) plan, and more. #J-18808-Ljbffr

A leading South Florida construction firm is seeking an experienced Lead Superintendent to manage the delivery of garden-style multifamily communities in the Miami - Fort Lauderdale area. This is a high-impact role for a proven leader who can drive quality, safety, and schedule performance on complex residential projects. Key Responsibilities: Oversee all on-site construction activities for garden-style multifamily projects. Manage subcontractors, vendors, and field teams to ensure smooth operations. Maintain strict adherence to safety standards, building codes, and project specifications. Develop and monitor project schedules, proactively resolving delays or conflicts. Serve as the primary on-site point of contact for owners, architects, and project managers. Ensure top-tier quality control and timely completion of all phases. Qualifications: 7+ years of experience in multifamily construction, with at least 3 years in a superintendent leadership role. Demonstrated success managing garden-style multifamily projects from start to finish. Strong knowledge of construction processes, scheduling, and safety compliance. Exceptional leadership, communication, and problem-solving skills. Ability to thrive in a fast-paced environment and manage multiple priorities. Preferred: Familiarity with the Miami market or similar regions. Bilingual (English/Spanish) is a plus. What They Offer: Competitive compensation and performance-based incentives. Comprehensive benefits package (health, dental, vision, 401k). Career growth opportunities with a respected industry leader. A collaborative team environment and exciting projects in a booming market.

A global insurance leader is seeking a Senior Underwriting Specialist in San Francisco, CA. This pivotal role emphasizes team leadership, driving business growth, and managing underwriting processes. Candidates should have proven underwriting experience, strong people management skills, and the ability to analyze financial statements. The position offers a base salary range of $167,000 - $209,000, along with a comprehensive benefits package. Join a culture committed to inclusion and professional development. #J-18808-Ljbffr

A global insurance leader is looking for a Senior Underwriting Specialist in San Francisco. This role involves managing underwriting processes, mentoring colleagues, and developing relationships with brokers to drive growth. Candidates should have proven experience in Retail Property underwriting and strong communication skills. The position offers a competitive salary range of $167,000 - $209,000, along with a bonus eligibility and a comprehensive benefits package. #J-18808-Ljbffr

A payroll and HR solutions company is seeking a Payroll Division Manager to drive market penetration through strategic payroll campaigns. This role includes leading a team of Payroll Territory Managers and Client Payroll Advisors, with a focus on achieving monthly sales goals and developing talent. Candidates should have strong communication skills, experience in sales management, and the ability to work independently. Competitive compensation with benefits is provided, emphasizing collaboration and community impact. #J-18808-Ljbffr

A leading global bank is seeking a Sr. Analyst for Wealth Relationship Management in New York. The role involves building and deepening relationships with affluent clients, tailoring financial solutions to their needs. Candidates should have 5-8 years of experience, possess strong analytical and communication skills, and be familiar with financial planning software. Competitive salary and robust benefits package offered, including medical coverage and retirement plans. #J-18808-Ljbffr

A leading financial services company is seeking a Branch Manager in Washington, D.C. This role requires strong leadership to grow sales and manage a team effectively. The ideal candidate will have 5-8 years of relevant experience and proven management skills. You will be responsible for overseeing branch operations, ensuring compliance, and enhancing customer satisfaction. Competitive benefits and a salary range of $76,480 - $114,720 make this opportunity attractive. #J-18808-Ljbffr

Under the direct supervision of the Manager of Food Services, the Dietary Shift Supervisor coordinates and supervises the activities of Cooks, Cold Prep and Food Service Workers engaged in the preparation, service and clean-up of all Food Service related activities. Assigned duties are implemented in a manner appropriate to the age-specific needs of the patients served. Type of supervision exercised: Full Jobs reporting to this position: Cooks, Cold Prep, and Food Service Workers. EDUCATION: High School diploma required. Safe Serve Certification required. Dietary Manager Certificate or two (2) year degree in Food Service Management preferred. WORK EXPERIENCE: Minimum of three (3) years experience in institutional or commercial food service setting with high school diploma. Minimum of one (1) year supervisory experience in institutional or commercial food service setting with Dietary Managers Certificate or two year degree in food Service Management. CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB: 40% Inspects trays for attractiveness, palatability and accuracy. Coordinates requests from floors during and after mealtime including handling of late trays. 25% Supervises Food Services employees in food preparation and service areas. Supervises dish-room to ensure that proper techniques are used and that established procedures and standards are kept in all work areas. Supervises sanitation of dish washing area and various cleaning jobs to ensure that sanitation requirements are met. 10% Inspects each work area at the end of each shift to ensure that all areas are in satisfactory condition for the next shift. Completes evening checklist on a daily basis. 7% Observes methods of food preparation, cooking and sizes of portions to ensure food is prepared and served in prescribed manner. Monitors tray-line quantities. 5% Assists with the orientation of new employees. Conducts training, in-service education and performance reviews on all Cooks and Food Service Workers. Makes effective recommendations in matters of hiring, promotion, discipline and termination. 3% Orders food and supplies as necessary. 2% Assists in scheduling and covering shifts as needed for all employees. Reports daily work assignment. 2% Inspects all storage and freezer areas to ensure they are secured. Turns off all lights and locks offices at end of shift. 1% Addresses resident and family issues. 1% Addresses cafeteria and cash concerns. 1% Oversees evening "special functions". 1% Coordinates day shift coverage in the event of evening call-off for the following shift. 1% Completes maintenance requests and follow-up documentation as necessary. 1% Performs duties in the tray line, cafeteria, dining room and dish-room areas that may be required as a result of unanticipated absences. SPECIAL EMPLOYMENT REQUIREMENTS: Must be cleared by PA State Police criminal history check. Working knowledge on use and care of food service related equipment required. Good verbal and written communication skills and interpersonal skills required for effective interaction with staff, management, residents and family members. Good motivational and leadership skills required.

Department: CASE MANAGEMENT Job Type: Regular Employment Type: Full-Time Salary Range: $123,588.00 - $123,588.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers. Position Overview Under the direction of the Director of Medicaid, the Medicaid Care Manager Team Lead ensures that staff adhere to the Medicaid contractual requirements, policies and procedures, and workflows established to manage the vulnerable Medicaid population. The Medicaid Care Manager Team Lead manages the daily activities of the Medicaid team (Care Managers and Care Management Associates) to ensure quality outcomes in the delivery of member-centered case management including reduction in emergency room visits and hospital admissions, improved member satisfaction, improved member health, and cost effectiveness. Work Shifts 9:00 A.M - 5:00 P.M Duties & Responsibilities * Provide clinical guidance and supervision to assigned Care Managers and clinical support staff to promote efficient and effective delivery of care management services * Supervise day to day activities to make certain that case management services are provided in accordance with clinical guidelines, established processed and MetroPlusHealth organizational standards. * Supervise the entire care management workflow including case referrals, assignments, interventions and goal setting, follow-up/follow-through activities, documentations, and escalations. * Ensure care management activities are conducted in a safe, efficient, and effective manner to promote continuity and quality of care. * Review, develop and modify day to day workflows to ensure timely follow up. * Perform ongoing quality review of cases to ensure accuracy and compliance. * Evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performances. * Utilize data to track, trend and report productivity and outcome measures, work with the management team to implement necessary improvement strategies. * Coordinate Interdisciplinary Care Team rounds with providers, care managers and care management associates, this include scheduling meetings, identifying members for presentation, and ensuring completion and documentation of follow up activities. * Collaborate Behavioral Health to develop strategies and best practices that lead to desired goals and objectives for members who are co-managed. * Use expert verbal and non-verbal communication skills to motivate and gain co-operation of members and their caregivers. * Resolve issues and mitigate conflict encountered during daily operations, appropriately escalate issues to the Director of Medicaid * Identify and report potential risk, operational opportunities, and barriers encountered. * Conduct monthly audits for the purpose of departmental/organizational reporting and providing formal feedback to case management staff. * Create and submit operational weekly/monthly/quarterly reports. * Work with the leadership team to develop and implement ongoing training and development efforts. * Actively participate in staff training and meetings. * Encourage regular communication and inform staff of relevant departmental and organizational updates. * Develop and maintain collaborative relationships with clinical providers, facility staff and community resources. * Ensure staff comply with orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures. * Perform other duties as assigned by Director. Minimum Qualifications * Bachelor's Degree required, Master's in nursing preferred. * A minimum of 5 years of Care Management experience in a health care and/or Managed Care setting required. * Minimum of 2 years managerial/leadership experience in a Managed Care and/or healthcare setting required. * Proficiency with computers navigating in multiple systems and web-based applications. * Must know how to use Microsoft Office applications including Word, Excel, and PowerPoint and Outlook. * Ability to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions required * Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) Issued by the New York State Education Department (NYSED). * Integrity and Trust * Customer Focus * Functional/Technical Skills * Confident, autonomous, solution driven, detail oriented, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive. * Strong verbal and written communication skills including motivational coaching, influencing, and negotiation abilities. * Holds themselves to high standards of excellence * Time management and organizational skills. * Strong problem-solving skills. * Ability to prioritize and manage changing priorities under pressure. * Ability to work closely with member and caregiver. * Ability to form effective working relationships with a wide range of individuals. #MPH50 #LI-Hybrid Benefits NYC Health and Hospitals offers a competitive benefits package that includes: * Comprehensive Health Benefits for employees hired to work 20+ hrs. per week * Retirement Savings and Pension Plans * Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts * Loan Forgiveness Programs for eligible employees * College tuition discounts and professional development opportunities * College Savings Program * Union Benefits for eligible titles * Multiple employee discounts programs * Commuter Benefits Programs