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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $41,985 | $20.19 |
| 2 | Boston, MA | $40,857 | $19.64 |
| 3 | Los Angeles, CA | $39,529 | $19.00 |
| 4 | New York, NY | $39,408 | $18.95 |
| 5 | Warren, NJ | $38,680 | $18.60 |
| 6 | Simsbury, CT | $38,219 | $18.37 |
| 7 | Phoenix, AZ | $36,404 | $17.50 |
| 8 | Homer City, PA | $35,529 | $17.08 |
| 9 | Manhattan, KS | $34,355 | $16.52 |
| 10 | OFallon, MO | $34,252 | $16.47 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $115,082 | $55 | - |
| 2 | Telephone Service Adviser | $97,885 | $47 | - |
| 3 | Senior Representative | $96,815 | $47 | - |
| 4 | Customer Liaison | $92,791 | $45 | - |
| 5 | Customer Service Senior Associate | $91,084 | $44 | - |
| 6 | Customer Care Executive | $89,448 | $43 | - |
| 7 | Customer Account Executive | $89,116 | $43 | 3 |
| 8 | Customer Service Professional | $88,922 | $43 | - |
| 9 | Customs Consultant | $87,786 | $42 | - |
| 10 | Service Operator | $85,800 | $41 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Prudential Retirement Insurance And Annuity Co | $38,457 | $18 | - |
| 2 | CNA Insurance | $38,404 | $18 | 3 |
| 3 | Kemper | $38,400 | $18 | 5 |
| 4 | The Hanover Insurance Group | $38,245 | $18 | 3 |
| 5 | Great American Insurance | $38,216 | $18 | 5 |
| 6 | State Auto Insurance | $38,203 | $18 | - |
| 7 | Zurich | $38,140 | $18 | 10 |
| 8 | Utica National Insurance Group | $37,525 | $18 | 4 |
| 9 | Crum & Forster | $37,070 | $18 | 4 |
| 10 | Legg Mason | $36,529 | $18 | - |
| 11 | The Vanguard Group | $36,413 | $18 | 18 |
| 12 | Fireman's Fund Insurance Company | $34,768 | $17 | - |
| 13 | Genworth | $34,611 | $17 | - |
| 14 | AIG | $34,552 | $17 | 1 |
| 15 | Greenhill & Co | $34,384 | $17 | - |
| 16 | Safeco Insurance | $33,451 | $16 | - |
| 17 | Morgan Stanley | $33,032 | $16 | 249 |
| 18 | Citi | $32,599 | $16 | 18 |
| 19 | U.S. Securities and Exchange Commission | $32,365 | $16 | - |
| 20 | Combined Insurance | $32,103 | $15 | - |