Technical Support Engineer jobs at Church & Dwight Co.

The Verdin Company Technical Support Specialist Cincinnati, OH The Verdin Company in Cincinnati, Ohio is a manufacturing icon. For more than 180 years, our unique, American-made bell and clock products have been cherished landmarks at churches, university campuses, cities, and communities across the country. We proudly hold the distinction of being Ohio's oldest family owned and operated business. Today, the 6th generation of Verdins maintains an unwavering commitment to the traditions of craftmanship, innovative products, and superior customer service that have made us the one-of-a-kind leader in a special niche industry. The Job We have an immediate opening for a Technical Support Specialist working on the front line to diagnose, triage, and resolve technical issues faced by customers and field service technicians. If you thrive on being the go-to person for solving technical problems and take special satisfaction from turning frustration into positive solutions, then this is an opportunity for you. We're not looking for a script reader, but are seeking a self-starter who is energized by the idea of becoming the technical hero for our customers and internal operations teams. To help you master our unique electronic and mechanical products, we'll provide you with comprehensive training from our senior technical support representatives, with extra support from our team our experienced engineers. Responsibilities (What You'll Do) Provide prompt and effective technical support for customers and field service technicians reported by phone, email, or through our website -- with a particular focus on Verdin's electronic carillons and electronic control equipment. Answer a wide range of questions concerning the functionality and usage of Verdin's products. Guide non-technical users through solutions with clarity, patience, and a positive attitude, turning confusion into “Aha”! moments. Carefully document technical support activity in our CRM database. Act as a vital link between our customers and our engineering team to identify and resolve bugs and recurring issues. Investigate problems to determine root causes and potential product defects, and provide constructive feedback to operations to ensure product quality Alert manufacturing to recurring product problems and potentially costly warranty issues., Assist in creation of technical support bulletins and product update notices to field service technicians and sales representatives. Use all methods of effective communication (phone, email, web conferencing) to solve customer issues quickly and conclusively. Support creation of training manuals, troubleshooting guides, and other user aid materials. Qualifications A solid understanding of electrical and mechanical products, with a knack for troubleshooting and solving problems, both simple and complex. A burning curiosity to understand how mechanical & electrical products and the resolve to master a new suite of products. Top notch verbal and written communication skills, coupled with a “let's fix it now” mindset. Able to deal with frustrated customers in a courteous and patient manner, turning potentially thorny situations into effective solutions. A self-starter who thrives on being in high demand and going the extra mile to get to the root of a problem. Associate degree or equivalent education in electro-mechanical engineering or related technical field. Proficiency with the MS Office and experience using service/support databases or other ticketing systems. Benefits Full medical, dental, and vision coverage with generous cost sharing by Verdin Annual cash contribution to employee HSA accounts 401(k) with Company match Annual bonus up to (2) weeks of base pay Paid-time off and several paid holidays, including 4-day weekends at Thanksgiving and Christmas Reduced summer hours from Memorial Day to Labor Day Predictable, stable work hours One minute off I-71 and free parking in safe, secure lot at downtown location Compensation $26.00/hr. to $30.00+/hr. commensurate with experience and qualifications.

🚀 Ready to help shape the future of connected industry? Apply today and bring your technical expertise to a global leader in industrial communication and automation! This is a hybrid-style role based in York, PA. About HMS We shape the connected world! HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability. Position Summary The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable. Essential Job Functions Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationships, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience. Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French, Portuguese a plus. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems Travel As needed 5% About You You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success. You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise. Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS. HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participates with inventory and asset management including receipt and disposition of hardware Documents all defects of pre-mass production hardware and/or software Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) Conducts servo flashing, firmware upgrade, flashing unsigned images Resolves support tickets on device issues Provides technical support during events (travel often required) Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies Knowledgeable about inventory, and comfortable in an IT inventory environment Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal English Ability to work in a team Ability to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Strong organization skills, and able to identify the steps to be taken to achieve objectives Preferred Qualifications: Data experience Excel experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

Core Skill Focus: Candidates must be highly efficient and exceptionally detail-oriented. Desired Technical Experience: Experience in database administration, SQL querying, scripting languages such as python or java (this will be useful to make apps script functions so internal tooling / reporting can be improved upon), and high-volume, repetitive data entry. (cannot stress how repetitive this role is, need to be fast and accurate every time!) Fiber / Data Center Knowledge: This is a more of a secondary preference. Everything related to fiber infrastructure can be taught on the job, so candidates with literally zero fiber background should not be filtered out if they meet the core data/efficiency requirements.

About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at ******************** Job Summary: The Product Support Specialist is responsible for a full range of activities which will ensure the operational effectiveness, customer service and overall excellence of the company. The primary responsibility of this position is parts, service and warranty support for the dealers and end user product installations. This position, in cooperation with our Business Development Manager will also coordinate and administer the sales activities with our dealers. This position will work with our accounting staff to oversee and administer our inventories, payables, receivables and other reporting requirements to accurately and effectively track and analyze our business. This position will design and document workflow and make appropriate recommendations that will positively impact the organization. This position will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction. Job Responsibilities: Responsible for providing Dealers with service and parts support, application support and corresponding order administration. Responsible for administering an effective product warranty program for Dealers including administering authorization and reimbursement of warranty repairs. Responsible for working with factory representatives on warranty issues including obtaining authorization and reimbursement to the Distributor of warranty dollars. Responsible for working with vendors to obtain product and/or service information such as price, availability and delivery schedule. Responsible for maintaining company records and files of appropriate transactional activities including a master file of all sold and installed units. Responsible to capture and retain all PDI documentation. Responsible to maintain internal systems and files to reflect current pricing and other relevant information. Responsible to provide communication and information to internal accounting departments to accurately and timely produce appropriate financial records, transactions and analysis. Responsible for performing and coordinating all shipping and receiving duties including container loading and unloading, packaging, manifesting and import/export coordination and contracting. Responsible to maintain all on-hand inventory for sale readiness including battery charging. Responsible, in cooperation with the Business Development Manager, for Mariotti factory container ordering to ensure appropriate product flow, inventory and order fulfillment and aligning battery and accessory ordering to match accordingly. Responsible for new unit prep, modification and delivery to the dealer or end user. Responsible for maintaining on-site and off-site equipment inventory, including tracking ROA and inventory turns. Responsible for developing and implementing (manual and automated) standard operating procedures: including procedures for sales, parts, warranties, etc. Provide assistance with the research and development of existing and prospective product lines. Provide assistance with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies. Provide assistance with the development and support the implementation of short-term and long-term business and operational plans that support business including establishing operational measurement and forecasting projections. Provide assistance with administering divisional and dealer performance measurement systems. Provide assistance in administering Dealer agreements and ensuring Dealer compliance. Provide assistance needed to: track and manage annual marketing plans detailing plans for market penetration, evaluation, and exposure; overseeing a Dealer co-op program; distribute dealer marketing materials; and generating customer presentation materials. Provide assistance, research and input into business growth opportunities, marketing, and pricing strategies. Field travel to Dealers may occur occasionally to assist with dealer training, sales calls, relationship development or dealer recruiting. Responsible for maintaining records and keeping accurate documentation for the company's operations. Adhere to all Company Policies and Work Rules. Follow policies and procedures. Perform all other duties as assigned. Position Requirements: Parts background and knowledge of the material handling industry is a plus but not required. Must be able to meet the physical requirements of the job. Valid driver's license and proof of insurance. Regular and prompt attendance. Strong oral and written communication skills. Strong computer skills in Excel, Word and PowerPoint. Primary core value of integrity. Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This is a salaried exempt position. Benefits: Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation. Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop. Generous PTO: Paid vacation, holidays, personal, sick days, charity time off. Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability. Company Support: Continuous training, safe working environment. MH Equipment is proud to be an Equal Opportunity Employer

**** No 3rd party resumes or C2C**** Systems Engineer (Microsoft Engineer) Pay Rate: $60-65/hr. ($125-130K when Direct-hire) Full-time hours each week Duration: 6 month contract-to-hire Benefits offered Hybrid Schedule: 2 days a week onsite, 3 days remote. Location: St. Louis, MO ****Top Skills: Microsoft 365 environment-specifically Exchange, SharePoint, OneDrive, Teams Job Summary The Systems Microsoft Engineer will design, implement, manage, and support the organization's Microsoft 365 environment-specifically Exchange, SharePoint, OneDrive, Teams, and related compliance/governance tools. This role ensures high performance, security, and user adoption across the digital workplace. The engineer will handle daily administration, ticket requests, technical troubleshooting, data governance, analytics reporting, and serve as a subject matter expert during major incidents. Collaboration with IT, Security, Communications, and end users is key, along with providing training and guiding the business on best practices and new features. Must-Have Skills & Experience Strong knowledge and hands-on administration of Microsoft 365(SharePoint, OneDrive, Teams, Exchange, compliance/governance). Advanced expertise in SharePoint, OneDrive, and Teams. Proficiency in PowerShell scripting for automation and administration. Experience managing users, groups, policies, and cloud storage in Microsoft 365. Solid understanding of security best practices and compliance requirements (data retention, classification, governance). Strong troubleshooting and diagnostic skills. Experience working in hybrid cloud environments. Nice to Have / Preferred (Not essential but helpful) Experience with Microsoft Entra, Purview, Defender. Experience with Microsoft Copilot or other AI productivity tools. Familiarity with data security tools like Varonis, Egnyte, Sentra. Microsoft certifications (MS-900, MS-700, MS-203, MD-102, MS-102). SAFe certifications.

Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.) The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation Additional responsibilities are to include however not limited to the following: Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration. E-document(E-invoice function) Job Requirements: Education: BS degree in finance/computer science or related field Experience: Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance. Familiar with the application of any module of SAP ERP SD, MM, PP, PS. Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred. Good logical concepts, communication and coordination skills, organization and expression skills Skills: Business analysis Identify, analyze, assign and/or complete assigned problem tickets Document applicable business processes and procedures in the assigned areas Ensure systems availability is at or above committed service levels Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW Development Knowledge of SAP ABAP and ABAP on HANA Report FMR (Financial Management Report)

Configuring, maintaining, and troubleshooting network infrastructure like routers, switches, and firewalls, and often involves a mix of support, implementation, and project-based work. Key responsibilities also involve monitoring network performance, managing security devices, documenting network architecture, and collaborating with other teams. Required skills and qualifications • Technical skills: Strong knowledge of TCP/IP, routing and switching protocols (like BGP and OSPF), VLANs, and network hardware. Experience with firewalls, VPNs, and other network security is common. Familiarity with diagnostic tools like Wireshark or ping is also important. • Soft skills: Excellent problem-solving and analytical skills, strong communication, attention to detail, and the ability to work effectively in a team environment. • Certifications: A certification like Cisco CCNA or CCNP is required • Experience: 5+ years of hands-on experience Additional duties may include • Project management: Manage and coordinate smaller projects related to network upgrades or deployments. • Disaster recovery: Participate in disaster recovery planning and testing. • On-call support: Be available to provide support outside of standard business hours.

The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization's computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise. The administrator is responsible for maintaining and securing the organization's IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security. Responsibilities: Network Support & Troubleshooting • Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support. • Provide technical support to users regarding network access and usage. • Document user problems, resolutions, and changes to the network environment. • Interface with vendor technical support resources as needed. Installation, Configuration & Maintenance • Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software. • Implement new users, manage user environments, permissions, and security settings. • Perform network troubleshooting to isolate and diagnose problems. • Maintain network and server equipment in designated server rooms. Performance Monitoring & Optimization • Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability. • Arrange scheduled upgrades and update network equipment to the latest firmware releases. • Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations. Security & Compliance • Implement and maintain security policies using Microsoft Defender for Business. • Monitor and respond to security alerts, vulnerabilities, and incidents. • Perform regular audits and patch management to ensure compliance. • Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs. • Implement and maintain disaster recovery solutions and backup systems. ConnectWise Administration • Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support. • Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response. • Maintain accurate documentation and reporting within ConnectWise. User Training & Documentation • Train network staff and end users on network systems and security protocols. • Develop and maintain network performance records and logs. • Communicate networking issues and solutions to employees and management. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field preferred Candidates must have at least 3 years of experience in network administration or a similar role Proven experience in a network administrator role Hands-on experience with networking, routing, and switching Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware Excellent problem-solving and analytical skills Experience with ConnectWise RMM/PSA and automation workflows Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) · Experience with Axcient backups and recovery

What this Job Entails: The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements Participate in project timelines to support network turn-up within expected completion intervals Responsible for asset management of networking gear in datacenter and POP sites Proactively contribute to documentation, automation and processes as they evolve Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation Create statements of work for vendors at the POP sites Prepare cage and rack designs, and understand the overall needs of POP infrastructure Document and follow RMA processes and procedures for all relevant vendors Follow, improve, and implement data center and POP best practices Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network Use internal tools and scripts to configure, monitor, and repair servers and network equipment Detect and diagnose various error/failure conditions across an array of server types Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Must have an understanding of data center network architecture and common issues related to data center networks Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling) Experience with field-based work in POPs, carrier hotels, or central office environments Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS Basic understanding of transmission technology and circuit troubleshooting techniques Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies Proficiency in various operating systems Ability to capture and analyze traffic Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure Excellent communication skills Experience in dealing with service providers and colocation facilities around the world Ability to work within a global team in a fast-paced and dynamic environment with limited supervision Strong attention to detail with excellent time management and organization skills 20% to 50% of travel required Preferred Qualifications: Understanding of various scripting languages is strongly desired Certification such as CCNA, JNCIA, RHCT, or equivalent experience Physical Demand & Work Environment: Must have the ability to lift/move 30-40 lbs. Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Why Join Us? Be part of a global leader in Building Efficiency Solutions. Lead a high-impact team driving innovation and reliability. Collaborate with cross-functional experts in engineering, quality, and product development. Make a difference in customer satisfaction and product excellence What you will do Johnson Controls is seeking an experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR and Chillers. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring HVAC&R industry expertise, leadership experience, and a passion for continuous improvement. This position is remote for US based candidates. How you will do it Lead and manage a team of Product Technical Support Engineers across multiple product lines. Set strategic direction for technical support initiatives and ensure alignment with organizational objectives. Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database. Analyze warranty data and field feedback to identify systemic issues and drive corrective actions. Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost. Champion the Continuous Improvement Process (CIP) across all supported products. Represent the department in cross-functional leadership meetings and product development planning. Mentor and develop team members, fostering technical expertise and leadership growth. Ensure compliance with safety, ethical standards, and corporate policies. Participate in on-site audits of plants, suppliers, and customer sites as needed. What you will need Bachelor's degree in engineering or a related technical/scientific field. 10-15+ years of technical experience in HVAC&R, including leadership roles. Proven ability to lead technical teams and drive strategic initiatives. Advanced troubleshooting skills and deep knowledge of the refrigeration cycle. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The Engineer Trainee will engage in learning and supporting various engineering functions, with a focus on the assembly, troubleshooting, and repair of mining trucks. This role offers hands-on experience in the engineering and technical aspects of the heavy machinery sector. The Engineer Trainee will collaborate with experienced engineers to assist in the construction and maintenance of mining trucks and contribute to solving mechanical and electrical challenges. *This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship. Responsibilities Assist senior engineers in the assembly and development of mining trucks, ensuring adherence to quality and safety standards. Participate in the assembly and construction of mining trucks, aiding in the installation of mechanical, electrical, and hydraulic components. Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in mining trucks, providing effective solutions for repairs and improvements. Support the repair and maintenance of mining trucks, ensuring optimal functionality and compliance with industry standards. Collaborate with engineering teams to identify recurring issues and propose enhancements to improve performance and reliability. Collect, analyze, and interpret performance data from mining trucks, offering insights into operational efficiency and recommending corrective actions. Contribute to engineering projects related to mining truck design, testing, and modification, tracking milestones and ensuring timely completion. Participate in the testing of newly built or modified mining trucks to ensure they meet operational and safety requirements. Assist in creating and updating technical documentation, including repair manuals, design specifications, and maintenance logs. Stay informed on the latest technologies and best practices in mining truck engineering and maintenance through training and development programs. Work with cross-functional teams, including manufacturing, quality control, and maintenance, to ensure the successful delivery and upkeep of mining trucks. Document technical incidents and quality issues, contributing to continuous improvement efforts. Engage in training and cross-functional development programs to enhance skills and knowledge. Competencies Education and Experience: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field. Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn. Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery. Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues. Ability to work with engineering software and tools used for diagnostics, analysis, and repair. Strong communication and teamwork skills, with the ability to work collaboratively across departments. Good organizational skills, attention to detail, and the ability to follow technical specifications. Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software. Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration. Ability to obtain and maintain Local Mine induction and access. Ability to obtain and maintain Local Mine HSE certification. Ability to obtain and maintain a valid passport and driver's license. Our Offer An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary. Referral Bonus: Tier II Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden. Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information. One Passion. Many Opportunities. The company In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States. Location Liebherr Mining Equipment Newport News Co. 4100 Chestnut Avenue 23607 Newport News, VA United States (US) Contact Nicole Alden ************************* [Not translated in selected language]

Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

EAM-Mosca Job Description Technical Support Engineer Reports to: Director of Field Service Operations is focused on our internal and external customers, providing technical assistance and troubleshooting. These personnel act as Emergency triage with our machines in the Field. They are also sent to the field on short notice for our most complex issues. Technical support collaborates with the engineering department to continually improve the design and field performance of EAM-Mosca strapping systems from mechanical, electrical, programming, and system integration perspectives. Technical support supplies installation and project management expertise for customer applications developed by MOSCA GMBH. Skills/Competencies Strong mechanical foundation with post-high school training in electronics/programming Solid understanding of electrical principles and application in machine control Ability to write and troubleshoot programming in Ladder Logic, C, and Structured Text, Experience with control hardware, including Allen Bradley, B&R and Siemens Integration of mechanical and control systems to optimize machine/system function Ability to communicate technical details of strapping system operation to Company and customer personnel and provide performance feedback at the root cause level for continuous system improvement. Communication may be verbal or written via conversation, technical bulletins or formal presentations as situations require. Tasks/Responsibilities: Build mastery of EAM-Mosca equipment through a combination of in-house exposure and field work, focusing initially on larger unitizing systems with a secondary priority on bundling systems. Participate in the concept design of new systems using insights from field experience to help optimize design. Develop in combination with field service, engineering and training personnel SAT, FAT, Installation, and post installation procedures. Draw on field experience and communication with Service Technicians and customer personnel to communicate ideas for performance-based design improvement. Lead troubleshooting and correction of operating problems and performance shortcomings, providing training to field personnel and feedback to design staff as appropriate. Support Shop operations as needed by assisting with setup and debugging support etc. Requires being on the After his support team. One week every five weeks to be on call excludes when a member is traveling in the field or taking PTO. Other Details: Requires working with engineering and service groups in Hazleton, PA, Whitby, ON, Canada, with Mosca GmbH in Germany. Requires travel 30-40%, primarily in the US but potentially anywhere in the EAM-Mosca market. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at ****************** Job Summary The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound and cinema markets and products. This position is a hybrid role, working both remotely from home and on-site out of our Costa Mesa, CA office. Key Tasks & Responsibilities (Essential Functions) * Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone, email, and chat. * Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery. * Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce). * Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required. * Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required. * Escalation/Crises management * Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed. * Lead Partner management support and other programs as required. Skills and Minimum Experience Required * Reside within a commutable distance to Costa Mesa, CA to attend in-office days as scheduled * Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience * Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems * Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and

Network Operations Engineer II - Client OnsiteWork Location: Denver, COWorking Hours: Schedule TBD, Likely 4x10 - weekends might be required Hours Expected to be 8:00am - 6:00pm Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support. The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations. Key ResponsibilitiesNetwork Operations & Troubleshooting Operate and troubleshoot a globally based Optical network. Perform fault isolation and resolution on Layer 0 and 1 network issues. Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared. Manage and escalate critical events, communicating clearly and concisely with stakeholders. Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling. Detect and diagnose various error/failure conditions across an array of network device types. Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams. Incident Response & Escalation Support Serve as the escalation point-of-contact during business hours, handling troubleshooting and process issues. Coordinate with Field Resources to resolve issues that impact network infrastructure. Own incident response processes, including escalations to higher-level support teams when necessary. Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. Network Monitoring & Optimization Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.. Track and document incident resolution steps, maintaining accurate logs in ticketing systems. Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements. Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs. Support network optimization efforts, participating in scaling initiatives. Process & Asset Management Document and optimize operational processes and procedures, ensuring alignment with best practices. Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements. Ensure accurate inventory and documentation in collaboration with audit and asset management teams. Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. Required Qualifications & SkillsTechnical Skills Expertise in Optical networking. Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment. Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). Advanced knowledge of troubleshooting transport/transmission networks and transceivers. Experience capturing and analyzing network traffic for troubleshooting. Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). Soft Skills & Work Ethic Strong analytical skills, problem-solving mindset, and ability to work autonomously. Excellent communication and documentation skills for incident tracking and resolution. Proven ability to work in a fast-paced, mission-critical environment. Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. Experience & Education Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience). 3+ years of network operations experience, with a focus on IP and Optical networks. Certifications preferred: OC-A or OC-P (Infinera Optical Communications Associate/Professional) CCNP (Cisco Certified Network Professional) JNCIP (Juniper Networks Certified Internet Professional) What can Astreya offer you? Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast-growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus. We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. Salary Range $72,960.00 - $115,200.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Network Operations Engineer I - Client OnsiteWork Location: Denver, CO Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure. Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability. Key ResponsibilitiesNetwork Monitoring & Incident Response Operate and troubleshoot Data Center networks, including associated routing and switching devices. Perform fault isolation and resolution based on troubleshooting outcomes. Detect and diagnose various error/failure conditions across a range of network device types. Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service. Work cross-functionally and cross-regionally with other network operational support teams. Partner with internal teams to escalate and restore service, minimizing impact to operations. Incident Response & Ticket Management Ticket Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs). Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes. Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization. Manage and escalate critical events, maintaining clear and concise communication with stakeholders. Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems. Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows. Process Optimization & Documentation Document and optimize operational processes and procedures, ensuring best practices are followed. Support deployment, move, add, and change teams for data center network operations. Partner with audit teams to ensure accurate inventory and documentation of network infrastructure. Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors. Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates. Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements. Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred). Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices. Required Qualifications & SkillsTechnical Skills Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching. Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent). Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers. Ability to diagnose and isolate Layer 1-3 network issues and escalate as needed. Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus. Soft Skills & Work Ethic Strong problem-solving skills with a proactive approach to troubleshooting. Excellent communication and documentation skills for incident reporting and escalation. Ability to work in a fast-paced environment, prioritizing tasks effectively. Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation. Experience & Education Associate's or Bachelor's degree in IT, Networking, or a related field (or equivalent experience). 1-2 years of experience in a technical support, help desk, or NOC role preferred. Certifications preferred: CCNA (Cisco Certified Network Associate) Network+ (CompTIA) Salary Range $59,812.00 - $94,440.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law