Technical Support Engineer jobs at Church & Dwight Co. - 613 jobs
Computer Vision Engineer
Lumex Talent 4.1
San Francisco, CA jobs
Perception Engineer - Autonomous Heavy Machinery
Base Salary Range: $200,000-$300,000 + Equity
Travel: Frequent (~50% at customer job sites)
About the Opportunity
Our client is developing autonomous and tele-operated systems for large-scale industrial vehicles, bringing modern robotics and AI into one of the most complex real-world environments imaginable. Their technology is designed to operate reliably in unstructured, high-variability outdoor settings where safety, robustness, and real-time performance matter.
This role is ideal for someone who is deeply motivated by physical systems, enjoys working close to hardware, and wants to see their perception stack directly influence the motion of multi-ton machines in production environments.
What You'll Work On
Designing and implementing 3D perception pipelines for tele-operated and semi-autonomous industrial vehicles
Developing strong classical perception baselines and incrementally advancing them with deep learning-based models where appropriate
Building real-time object detection, classification, and tracking systems to improve operator awareness and system safety
Performing multi-sensor calibration and fusion across modalities, maintaining spatial and temporal alignment in challenging field conditions
Optimizing perception algorithms for real-time execution on embedded compute, balancing latency, stability, and robustness
Debugging and validating systems directly on machines operating in real-world job sites
What Our Client Is Looking For
2-10 years of experience working on perception systems for robotics or autonomous platforms
Strong fundamentals in computer vision, 3D perception, and sensor fusion
Experience building systems that operate outside of clean lab environments
Comfort working close to hardware and debugging in the field
A builder mindset - someone who has created systems from the ground up (professionally or personally)
Willingness to travel frequently and spend significant time on-site with customers
Ability to work onsite or relocate if needed
Bonus Experience
Perception experience on heavy machinery, autonomous vehicles, or mobile robots
Familiarity with LiDAR, radar, and multi-camera systems
Experience deploying perception models to embedded or edge compute platforms
Prior exposure to teleoperation or human-in-the-loop autonomy systems
Why This Role Is Different
Your work directly controls real, large-scale machines, not simulations or demos
Heavy exposure to field deployments and customer environments
Opportunity to build foundational perception systems at an early stage
Tight feedback loop between software, hardware, and real-world behavior
$200k-300k yearly 2d ago
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System Engineer
Ouster, Inc. 4.3
San Francisco, CA jobs
At Ouster, we design and manufacture LIDAR sensors for precision mapping, robotics, automotive, security systems, smart cities and various industrial solutions. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip‑scale laser array and one CMOS sensor. The result is a full range of high‑resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. If you're motivated by solving big problems, we're hiring key roles across the company and need your help!
The Role:
We're seeking a proactive and skilled engineer who thrives in a dynamic, fast‑paced environment to be an integral part of our San Francisco hardware team.
What You'll Do:
Architect, define, produce, and manage system‑level requirements for functionally safe sensing products in compliance with standards like ISO 26262.
Develop and maintain critical safety work products, including the Safety Plan, HARA, Functional Safety Concepts (FSC), and Technical Safety Concepts (TSC), for both internal design teams and external safety assessors.
Responsible for comprehensive requirements management, ensuring end-to-end traceability from system requirements to hardware/software implementation and verification test cases.
Leverage Python and AI tools to automate the generation of documentation, streamline verification processes, and create scripts for data analysis and reporting.
Manage system engineering artifacts and documentation within version control repositories such as Git.
Demonstrate hands‑on experience with the complete lifecycle of a functionally safe sensing product (e.g., radar, lidar, camera) used in automotive or industrial applications.
Collaborate closely with cross‑functional teams, including hardware, software, and firmware engineers, to allocate requirements and ensure system‑wide safety goal alignment.
Lead and contribute to system‑level verification and validation (V&V) activities, defining test strategies and ensuring comprehensive coverage of all safety requirements.
Proven track record of successfully shipping at least one sensing product that has achieved ISO 26262 ASIL‑B certification or an equivalent functional safety standard.
Required (Basic Qualifications):
Bachelor of Science (B.S.) in Electrical Engineering, Computer Engineering, Systems Engineering, or a closely related technical field.
Minimum of 5 years of experience in a systems engineering role, with at least 3 years directly involved in the development of functionally safe products.
Demonstrable, in‑depth knowledge and hands‑on application of ISO 26262, particularly Parts 3, 4, 5, and 6.
At least 2 years of hands‑on experience using a dedicated requirements management tool, with a strong preference for Jama Connect.
Proven proficiency in Python for the purpose of task automation, data processing, or verification scripting.
Experience using version control systems like Git for managing engineering work products and documentation.
Experience working across the full V-model development lifecycle, from concept definition to system validation and release.
A Note on Experience:
We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role. We encourage you to apply if you believe you have the skills and passion to succeed.
The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($160,000-185,000)
Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr
$160k-185k yearly 3d ago
Customer Support Analyst
Ariat International 4.7
San Leandro, CA jobs
About the Role
The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Candidates will be responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. You will support coworkers on an as needed basis and meet all company and department initiatives.
You'll Make a Difference By
Providing courteous and professional service to internal and external customers
Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise
Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts
Responding promptly to a high volume of calls, voicemails and emails daily
Verifying daily price and auditing of EDI and open orders
Quickly resolving order discrepancies
Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives
Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner
Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery
Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage
Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed
Assisting with other responsibilities based on business needs
About You
Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
Strong analytical skills required to determine possible issues, interpret data and identify solutions
Experience with order processing and management, product allocation in an EDI system
Knowledge of SAP or similar order entry systems
Understanding and appreciation of order to cash cycle
Experience with EDI customers preferred
Ability to prioritize work, handle multiple tasks and work independently of supervision
Detail orientated with outstanding follow-through
Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments
2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment
Exceptional written, oral and face-to-face communication skills
Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers
Fast acting and capable of adapting quickly to change
Desire and ability to contribute to and enhance Ariat's unique culture, philosophy and core values
Team oriented and holds confidences
Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks
About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.
The hourly range for this position is $31.25-$33.65 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
Ariat's holistic benefits package for full-time team members includes (but is not limited to):
Medical, dental, vision, and life insurance options
Expanded wellness and mental health benefits
Paid time off (PTO), paid holidays, and paid volunteer days
401(k) with company match
Bonus incentive plans
Team member discount on Ariat merchandise
Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.
Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************.
Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information.
Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.
$31.3-33.7 hourly 1d ago
Product Support Specialist
MH Equipment Company 4.0
Des Moines, IA jobs
is for Mariotti USA, a division of MH Equipment Company.
About MH Equipment:
As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.
Amazing Culture, Thriving Company, Terrific Opportunity.
For more information on who we are and what we do, please visit our website at ********************
Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction.
Job Responsibilities:
Provide dealers with service and parts support, application support, and corresponding order administration.
Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor.
Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis.
Maintain accurate company records and transactional activity including all sold and installed unit master file.
Capture and retain all PDI documentation.
Maintain internal systems and files to reflect current pricing and other relevant information.
Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting.
Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns.
Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering.
Prepare new units for delivery to the dealer or end-user, including any required modification.
Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc.
Assist in research and development of existing and prospective product lines.
Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies.
Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections.
Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance.
Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials.
Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting.
Adhere to Company Policies and Work Rules.
Perform other duties as assigned.
Position Requirements:
Primary core value of integrity.
Technical background and knowledge of the material handling industry is a plus but not required.
Excellent verbal and written communication and comfortable speaking to groups and individuals.
Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel.
Strong customer service skills.
Valid driver's license with good driving record.
Able to meet the physical requirements of the job.
Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime.
Benefits:
Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop.
Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
Company Support: Continuous training, safe working environment.
Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer
$24k-28k yearly est. 4d ago
System Engineer
Pacer Group 4.5
Philadelphia, PA jobs
We are hiring a Network & Systems Operations Engineer to support large-scale, mission-critical access network platforms in a 24×7 production environment. This role is focused on Linux systems troubleshooting, network operations, incident response, and platform stability.
This is a hands-on operations and engineering role, requiring equal strength in Linux systems and networking fundamentals.
Qualifications:
5-10 years of experience in production operations or network/systems operations roles
Strong hands-on experience with Linux/Unix systems troubleshooting
Command-line proficiency
Process, memory, CPU, disk, and log analysis
Strong networking fundamentals
Layer 1, Layer 2, and Layer 3 knowledge
Routing and switching troubleshooting
Experience with Juniper, Arista, or Cisco network devices
Experience handling incidents, escalations, and on-call responsibilities
Hands-on experience with server hardware in production environments
Responsibilities
Provide end-to-end system and network operational support in a 24×7 environment
Perform incident triage, mitigation, and escalation handling for production systems
Troubleshoot Linux/Unix systems using command-line tools (processes, memory, logs, file systems)
Troubleshoot and support network devices, routing, and switching issues
Maintain and support system architecture, including headend and access network platforms
Support server hardware, including HPE servers, RMAs, and hardware replacements
Execute system upgrades, platform changes, and risk-managed implementations
Identify recurring issues and drive long-term operational improvements
Collaborate with engineering, product, and regional teams to operationalize platforms
Assist with automation and scripting to reduce manual operational tasks
Participate in a rotating on-call schedule, including nights, weekends, and holidays
#NetworkOperations #LinuxEngineer #SystemsEngineer #NetworkEngineer #LinuxTroubleshooting #Networking #Juniper #Arista #IncidentManagement #OnCall #InfrastructureOperations #TelecomJobs #PhiladelphiaJobs
$70k-93k yearly est. 2d ago
Technical Support Engineer - Drives
ABB 4.6
San Diego, CA jobs
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
TechnicalSupport Manager
The TechnicalSupportEngineer will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives such as ACS6000, 6080, ACS800, 880, Cycloconverters experience will be an advantage.
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
This role contributes to the Process Automation, Marine and Ports Division in San Diego, CA. The work model for the role is Remote #LI-Remote
Your role and responsibilities:
TechnicalSupport for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide
Advanced troubleshooting through ABB's Remote Diagnostic System (RDS)
Support customers by telephone, e-mail, remote connection and on site
Technical advisory function internally in ABB Marine
Contribute towards development and R&D teams further developing and enhancing advanced services and solutions
Field service work on site with traveling expectations of 25-30% worldwide
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
Bachelor's degree in electrical engineering, or higher, and education in Marine industry is beneficial.
Experience in marine variable frequency drives, both low and medium voltage.
Alternately a special combination of education and experience and/or demonstrated accomplishments.
Willingness to travel for on-site support and service activities.
Preferred experience with ABB marine equipment.
Ship electrician experience or have experience from shipyards, understanding and interest in marine installations
Familiarity with marine/offshore work environment and procedures.
Proficiency in diagnostic tools and software used for troubleshooting drive systems.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: ********************************************************************************************
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $86,200 and $160,000 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
More about us
The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio ofintegrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
$86.2k-160k yearly Auto-Apply 60d+ ago
Technical Support Engineer
Zeus 4.7
San Francisco, CA jobs
What are we looking for?
We are looking for a technicalsupportengineer to support our 100k+ users build and scale amazing apps on Hercules
What skills do we expect you to have?
You are expected to have
top 1% communication: clear, simple, readable, well-structured, audience-specific, goal-focused, actionable, concise, medium specific
experience with Typescript, React, and Git containers
experience working in a customer facing role (product, support, sales, customer success, product)
experience with shippings apps, websites, or other products
What will you do?
You will
support our 100k+ users on architecting, building, and scaling their Hercules apps through emails, calls, public forums, site visits, and other communities
directly impact our product roadmap by providing insights to our product and engineering team
automate answers to the most common questions
1000s of experiments to make our agent cheaper, faster, and more accurate
build Hercules apps yourself to help test
interact with Hercules' core codebase and AI agent prompt AI to fix bugs and ship new features
Will you always be a technicalsupportengineer?
If you'd like to, yes. However, after 6-12 months we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
Healthcare, vision, and dental
User whatever AI productivity tools you'd like
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What's the compensation?
$80k-$175k USD + equity (depends on seniority, equity, and location)
$80k-175k yearly Auto-Apply 1d ago
Network Administrator-Desktop Support
Pilgrim's 4.6
Virginia jobs
at Pilgrim's
Network Administrator-Desktop Support
GENERAL SUMMARY: Network Administrator-Desktop Support
This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
Program Cisco Switches for Local Area Network
Document Local Area Network at assigned location(s)
Document and maintain “Standard Operating Procedures” for site specific technologies in use at the facility.
Fundamental understanding of VLANS
Work with end users and propose new hardware and software solutions to support the business.
Test all hardware and software modifications before they are introduced into production.
Provide hardware and software diagnostics for network, hardware and software issues.
Manage technology projects in compliance with IT standards
Provide hardware and network support for “Production Floor” computer systems.
Supporting all printer functions at assigned locations
Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
Three years related experience
Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
Understanding and functional knowledge of Citrix desktop / client
Must have knowledge of Cisco Switch configurations and troubleshooting
Must have knowledge of Network cabling and connectivity
MCSE Certification is a plus; not required
A+ Certification is a plus; not required
Must have excellent communication skills both written and verbal
Must have strong customer support abilities
Must be willing to work in a plant / industrial environment
Must be willing to travel.
EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
EOE, including disability/vets
PLEASE APPLY ONLINE AT:
****************
Applications will be considered in the order in which they are received
$36k-59k yearly est. Auto-Apply 32d ago
Network Administrator-Desktop Support
Pilgrim's 4.6
Broadway, VA jobs
GENERAL SUMMARY: Network Administrator-Desktop Support
This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
Program Cisco Switches for Local Area Network
Document Local Area Network at assigned location(s)
Document and maintain “Standard Operating Procedures” for site specific technologies in use at the facility.
Fundamental understanding of VLANS
Work with end users and propose new hardware and software solutions to support the business.
Test all hardware and software modifications before they are introduced into production.
Provide hardware and software diagnostics for network, hardware and software issues.
Manage technology projects in compliance with IT standards
Provide hardware and network support for “Production Floor” computer systems.
Supporting all printer functions at assigned locations
Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
Three years related experience
Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
Understanding and functional knowledge of Citrix desktop / client
Must have knowledge of Cisco Switch configurations and troubleshooting
Must have knowledge of Network cabling and connectivity
MCSE Certification is a plus; not required
A+ Certification is a plus; not required
Must have excellent communication skills both written and verbal
Must have strong customer support abilities
Must be willing to work in a plant / industrial environment
Must be willing to travel.
EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
EOE, including disability/vets
PLEASE APPLY ONLINE AT:
****************
Applications will be considered in the order in which they are received
$36k-60k yearly est. Auto-Apply 11h ago
Network Administrator-Desktop Support
Pilgrim's 4.6
Broadway, VA jobs
GENERAL SUMMARY: Network Administrator-Desktop Support This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations. ESSENTIAL DUTIES & RESPONSIBILITIES: + Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
+ Program Cisco Switches for Local Area Network
+ Document Local Area Network at assigned location(s)
+ Document and maintain "Standard Operating Procedures" for site specific technologies in use at the facility.
+ Fundamental understanding of VLANS
+ Work with end users and propose new hardware and software solutions to support the business.
+ Test all hardware and software modifications before they are introduced into production.
+ Provide hardware and software diagnostics for network, hardware and software issues.
+ Manage technology projects in compliance with IT standards
+ Provide hardware and network support for "Production Floor" computer systems.
+ Supporting all printer functions at assigned locations
+ Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
+ Three years related experience
+ Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
+ Understanding and functional knowledge of Citrix desktop / client
+ Must have knowledge of Cisco Switch configurations and troubleshooting
+ Must have knowledge of Network cabling and connectivity
+ MCSE Certification is a plus; not required
+ A+ Certification is a plus; not required
+ Must have excellent communication skills both written and verbal
+ Must have strong customer support abilities
+ Must be willing to work in a plant / industrial environment
+ Must be willing to travel.
+ EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
**EOE, including disability/vets**
**_PLEASE APPLY ONLINE AT:_**
********************
**_Applications will be considered in the order in which they are received_**
$36k-60k yearly est. 32d ago
Network Administrator-Desktop Support
Pilgrim's Pride Corp 4.6
Broadway, VA jobs
GENERAL SUMMARY: Network Administrator-Desktop Support This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations. ESSENTIAL DUTIES & RESPONSIBILITIES: * Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
* Program Cisco Switches for Local Area Network
* Document Local Area Network at assigned location(s)
* Document and maintain "Standard Operating Procedures" for site specific technologies in use at the facility.
* Fundamental understanding of VLANS
* Work with end users and propose new hardware and software solutions to support the business.
* Test all hardware and software modifications before they are introduced into production.
* Provide hardware and software diagnostics for network, hardware and software issues.
* Manage technology projects in compliance with IT standards
* Provide hardware and network support for "Production Floor" computer systems.
* Supporting all printer functions at assigned locations
* Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
* Three years related experience
* Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
* Understanding and functional knowledge of Citrix desktop / client
* Must have knowledge of Cisco Switch configurations and troubleshooting
* Must have knowledge of Network cabling and connectivity
* MCSE Certification is a plus; not required
* A+ Certification is a plus; not required
* Must have excellent communication skills both written and verbal
* Must have strong customer support abilities
* Must be willing to work in a plant / industrial environment
* Must be willing to travel.
* EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
EOE, including disability/vets
PLEASE APPLY ONLINE AT:
****************
Applications will be considered in the order in which they are received
$36k-60k yearly est. 32d ago
Technical Support Engineer
Gleason 4.4
Dayton, OH jobs
To facilitate successful Pre-Acceptance Certification (PAC) and provide technicalsupport to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable services, training and extended warranty. Provide technical information, tools, and training documents in support of Gleason machines and services.
Job Responsibilities:
Prepare for and execute Pre-Acceptance Certification (PAC)
Provide technicalsupport and troubleshooting via email, training, telephone support, Gleason Connect, etc. to customers and FSEs for all billed/customer goodwill services and extended warranty.
Act as main contact for Customer projects through Final Acceptance Certification (FAC) and Machine Down troubleshooting/ support.
Provide quotes for all billable parts, services, customer training, service contracts.
Provide technical materials and training to service engineers to enable them to provide effective support.
Provide support to Quality and other internal groups concerning service issues.
Promote and provide recommendations to customers about additional products/ services that are available to enhance or further their inspection capabilities.
Work with service support to optimize service inventory by assisting with re-evaluating usage.
Generate work instructions and provide training as directed.
Perform business system transactions accurately and timely
Act as back up to other department personnel for vacations.
Complete additional projects/tasks as assigned by management Preferred Education/Training/Experience
Bachelor of Science, Mechanical, Electrical, or Software/Computer Engineering with 3 plus years' experience in the technical service industry
or an associate's degree in fields as noted above with 5 plus years' experience in the technical service industry
$47k-56k yearly est. 16d ago
Technical Support Engineer - B2B
Building Materials 4.6
Los Angeles, CA jobs
This is an almost 40-year-old manufacturer of interior sliding door hardware
With a high quality and reliable product line, this company is a leader in the supply of sliding door hardware with a global presence
What is Being Offered:
Flexible compensation, $90K-$110K salary
Benefits
401K with match & PTO
What The Position is About:
Develop and maintain detailed technical drawings, SOPs, and quality assurance specifications to support new product launches and product updates
Collaborate with engineering, production, and quality teams to ensure documentation reflects current processes, design intent, and compliance requirements
Translate concepts and prototypes into detailed technical documentation to support manufacturing, testing, and certification
Support prototype evaluations, incorporate feedback into design revisions, and contribute to design reviews with accurate documentation and visuals
Develop and manage drawings for AutoCav system orders, oversee customer approvals, and submit final drawings to manufacturing
Support AutoCav installation and service, including wiring, motor, and controller troubleshooting and provide remote technicalsupport to customers and installers
Review and approve supplier drawings and raw material documentation to ensure specifications are upheld
Create and manage quality check procedures, document inspection results, and support continuous improvement initiatives
Maintain accurate EPDM/CAD libraries and MOMs within ERP systems, and produce departmental product documentation for sign-off/reference
Track and manage project progress, milestones, schedules, and costs using the company Gate System to secure approvals at each critical stage
The Right Candidate Will Have:
Experience in a mechanical/electrical engineering, CAD, or product development role within the manufacturing/building materials industry
Wiring/electrical knowledge
SolidWorks experience is preferred
$90k-110k yearly 60d+ ago
Technical Support Engineer
Lytx 4.8
San Diego, CA jobs
Why Lytx? We are seeking a highly motivated TechnicalSupportEngineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively with internal teams to drive solutions.
You'll Get to:
* Provide top-notch technicalsupport, resolving issues with IoT devices, web applications, or APIs.
* Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems.
* Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions.
* Use scripting languages and query large datasets for analysis and manipulation.
* Maintain a customer-centric approach, ensuring professional and empathetic support interactions.
* Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements.
* Take ownership of customer issues, ensuring timely problem resolution and customer satisfaction.
* Create and update knowledge base articles for self-service resources.
* Contribute to a positive team environment, sharing knowledge and resolving issues collaboratively.
* Provide feedback to management on customer struggles, system deficiencies, and improvement opportunities.
What You'll Need
* Experience in technicalsupport or a similar role, ideally supporting IoT devices, web applications, or APIs.
* Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues.
* Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information.
* Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools.
* Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation.
* Understanding, and related experience supporting and testing, API standards and protocols, HTTP methods, JSON/XML data formats, webhooks, and proficiency in troubleshooting API-related issues.
* Curiosity and bias for action.
* A willingness to work flexible hours and participate in on-call rotations.
* Familiarity with CRMs like JIRA, Zendesk, or Salesforce
Benefits:
* Medical, dental and vision insurance
* Health Savings Account
* Flexible Spending Accounts
* Telehealth
* 401(k) and 401(k) match
* Life and AD&D insurance
* Short-Term and Long-Term Disability
* FTO or PTO
* Employee Well-Being program
* 11 paid holidays plus 1 inclusive holiday per year
* Volunteer Time Off
* Employee Referral program
* Education Reimbursement Program
* Employee Recognition and Appreciation program
* Additional perk and voluntary benefit programs
Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:
$33.41 - $42.55
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways!
Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
$33.4-42.6 hourly Auto-Apply 20d ago
YourLiebherrCareer: Technical Support Engineer Trainee
Liebherr 4.6
Newport News, VA jobs
The Engineer Trainee will engage in learning and supporting various engineering functions, with a focus on the assembly, troubleshooting, and repair of mining trucks. This role offers hands-on experience in the engineering and technical aspects of the heavy machinery sector. The Engineer Trainee will collaborate with experienced engineers to assist in the construction and maintenance of mining trucks and contribute to solving mechanical and electrical challenges.
*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
Assist senior engineers in the assembly and development of mining trucks, ensuring adherence to quality and safety standards.
Participate in the assembly and construction of mining trucks, aiding in the installation of mechanical, electrical, and hydraulic components.
Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in mining trucks, providing effective solutions for repairs and improvements.
Support the repair and maintenance of mining trucks, ensuring optimal functionality and compliance with industry standards.
Collaborate with engineering teams to identify recurring issues and propose enhancements to improve performance and reliability.
Collect, analyze, and interpret performance data from mining trucks, offering insights into operational efficiency and recommending corrective actions.
Contribute to engineering projects related to mining truck design, testing, and modification, tracking milestones and ensuring timely completion.
Participate in the testing of newly built or modified mining trucks to ensure they meet operational and safety requirements.
Assist in creating and updating technical documentation, including repair manuals, design specifications, and maintenance logs.
Stay informed on the latest technologies and best practices in mining truck engineering and maintenance through training and development programs.
Work with cross-functional teams, including manufacturing, quality control, and maintenance, to ensure the successful delivery and upkeep of mining trucks.
Document technical incidents and quality issues, contributing to continuous improvement efforts.
Engage in training and cross-functional development programs to enhance skills and knowledge.
Competencies
Education and Experience: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn.
Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery.
Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues.
Ability to work with engineering software and tools used for diagnostics, analysis, and repair.
Strong communication and teamwork skills, with the ability to work collaboratively across departments.
Good organizational skills, attention to detail, and the ability to follow technical specifications.
Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software.
Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration.
Ability to obtain and maintain Local Mine induction and access.
Ability to obtain and maintain Local Mine HSE certification.
Ability to obtain and maintain a valid passport and driver's license.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier II
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.
Location
Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Nicole Alden
*************************
[Not translated in selected language]
$73k-91k yearly est. Easy Apply 60d+ ago
Technical Support Engineer
Cemen Tech 3.8
Indianola, IA jobs
Technicalsupportengineer (TSE) provides technicalsupport and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises.
The TechnicalSupportEngineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers.
The TechnicalSupportEngineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Provide technical remote support to customers and dealers.
Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly.
Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality.
Escalate unresolved concerns to manager and/or Director of Customer Support
Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support.
Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote.
Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers.
Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products.
Validate and update data on Unit files based upon updates from the field and through remote support.
Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues.
Other duties assigned due to the need of the business.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills and ability to work in a multi-discipline team environment.
A naturally outgoing individual with a profound ability to interact with customers and teams alike.
Ability to build lasting relationships with the customers and dealers.
Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.
A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented.
Ability to execute agreed tasks and deadlines against performance metrics.
Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions.
Computer/ERP/Software literate able to use these tools to be successful.
Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.
Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.
Must desire to be the knowledge expert for technicalsupport team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics.
EDUCATION - EXPERIENCE - COMPUTER SKILLS
College education in mechanical, electrical or software
Technical college degree preferred or equivalent experience.
2-3 years of technical experience required preferable from design, production, or service roles.
Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.
Proficient computer skills including Word, Excel, and PowerPoint.
Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
Bilingual in Spanish is preferred but not required.
CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value.
Positive Mindset - We know our attitude affects our performance.
Ingenuity - Better, Faster, Easier.
Accountable - We accept responsibility for our actions.
Do the Right Thing - Do the right thing every time.
Engaged - Listening to understand...acting to accomplish.
Safety - We will reinforce safe habits by our own actions.
COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
Problem Solving - Identifies and resolves issues in a timely manner.
Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure.
Dependability - Follows instructions, responds to management direction, and takes responsibility.
Quality Assurance - Demonstrates accuracy and thoroughness.
Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
Organizational Support - Follows policies and procedures.
Judgment - Exhibits sound and accurate judgment.
Safety and Security - Observes safety and security procedures; Uses equipment properly.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee:
Must be able to frequently stoop/bend.
Must be able to regularly use hands and arms.
Must be able to regularly stand and walk.
Must be able to lift and/or move up to 30 pounds.
Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.
Specific vision abilities required by this job include close, distance, color, and peripheral vision.
ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
$50k-74k yearly est. Auto-Apply 60d+ ago
Technical Support Engineer
Cemen Tech 3.8
Indianola, IA jobs
Technicalsupportengineer (TSE) provides technicalsupport and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises.
The TechnicalSupportEngineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers.
The TechnicalSupportEngineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Provide technical remote support to customers and dealers.
Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly.
Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality.
Escalate unresolved concerns to manager and/or Director of Customer Support
Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support.
Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote.
Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers.
Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products.
Validate and update data on Unit files based upon updates from the field and through remote support.
Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues.
Other duties assigned due to the need of the business.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills and ability to work in a multi-discipline team environment.
A naturally outgoing individual with a profound ability to interact with customers and teams alike.
Ability to build lasting relationships with the customers and dealers.
Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.
A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented.
Ability to execute agreed tasks and deadlines against performance metrics.
Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions.
Computer/ERP/Software literate able to use these tools to be successful.
Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.
Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.
Must desire to be the knowledge expert for technicalsupport team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics.
EDUCATION - EXPERIENCE - COMPUTER SKILLS
College education in mechanical, electrical or software
Technical college degree preferred or equivalent experience.
2-3 years of technical experience required preferable from design, production, or service roles.
Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.
Proficient computer skills including Word, Excel, and PowerPoint.
Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
Bilingual in Spanish is preferred but not required.
CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value.
Positive Mindset - We know our attitude affects our performance.
Ingenuity - Better, Faster, Easier.
Accountable - We accept responsibility for our actions.
Do the Right Thing - Do the right thing every time.
Engaged - Listening to understand...acting to accomplish.
Safety - We will reinforce safe habits by our own actions.
COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
Problem Solving - Identifies and resolves issues in a timely manner.
Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure.
Dependability - Follows instructions, responds to management direction, and takes responsibility.
Quality Assurance - Demonstrates accuracy and thoroughness.
Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
Organizational Support - Follows policies and procedures.
Judgment - Exhibits sound and accurate judgment.
Safety and Security - Observes safety and security procedures; Uses equipment properly.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee:
Must be able to frequently stoop/bend.
Must be able to regularly use hands and arms.
Must be able to regularly stand and walk.
Must be able to lift and/or move up to 30 pounds.
Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.
Specific vision abilities required by this job include close, distance, color, and peripheral vision.
ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
$50k-74k yearly est. 25d ago
Technical Support Engineer
Cemen Tech 3.8
Indianola, IA jobs
Technicalsupportengineer (TSE) provides technicalsupport and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises.
The TechnicalSupportEngineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers.
The TechnicalSupportEngineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Provide technical remote support to customers and dealers.
Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly.
Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality.
Escalate unresolved concerns to manager and/or Director of Customer Support
Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support.
Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote.
Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers.
Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products.
Validate and update data on Unit files based upon updates from the field and through remote support.
Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues.
Other duties assigned due to the need of the business.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills and ability to work in a multi-discipline team environment.
A naturally outgoing individual with a profound ability to interact with customers and teams alike.
Ability to build lasting relationships with the customers and dealers.
Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.
A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented.
Ability to execute agreed tasks and deadlines against performance metrics.
Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions.
Computer/ERP/Software literate able to use these tools to be successful.
Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.
Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.
Must desire to be the knowledge expert for technicalsupport team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics.
EDUCATION - EXPERIENCE - COMPUTER SKILLS
College education in mechanical, electrical or software
Technical college degree preferred or equivalent experience.
2-3 years of technical experience required preferable from design, production, or service roles.
Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.
Proficient computer skills including Word, Excel, and PowerPoint.
Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
Bilingual in Spanish is preferred but not required.
CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value.
Positive Mindset - We know our attitude affects our performance.
Ingenuity - Better, Faster, Easier.
Accountable - We accept responsibility for our actions.
Do the Right Thing - Do the right thing every time.
Engaged - Listening to understand...acting to accomplish.
Safety - We will reinforce safe habits by our own actions.
COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
Problem Solving - Identifies and resolves issues in a timely manner.
Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure.
Dependability - Follows instructions, responds to management direction, and takes responsibility.
Quality Assurance - Demonstrates accuracy and thoroughness.
Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
Organizational Support - Follows policies and procedures.
Judgment - Exhibits sound and accurate judgment.
Safety and Security - Observes safety and security procedures; Uses equipment properly.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee:
Must be able to frequently stoop/bend.
Must be able to regularly use hands and arms.
Must be able to regularly stand and walk.
Must be able to lift and/or move up to 30 pounds.
Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.
Specific vision abilities required by this job include close, distance, color, and peripheral vision.
ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
$50k-74k yearly est. Auto-Apply 60d+ ago
Field Support Engineer
Chroma Systems Solutions, Inc. 3.5
Milpitas, CA jobs
About the Organization Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. Description
JOB TITLE: Field SupportEngineer
DEPARTMENT: Service Support
REPORTS TO: Field Support Manager
EMPLOYEE TYPE: Full-Time
LOCATION: 336 Los Coches St., Milpitas, CA 95035
SALARY: is commensurate with relevant and previous experience
GENERAL JOB DESCRIPTION
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
The Field SupportEngineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
* Provide pre-sales technicalsupport to articulate product functionality and features
* Maintain Product Demo room with operational equipment.
* Conduct product demos / training at Chroma, Customer facilities or online.
* Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted.
* Ability to travel domestically and/or internationally up to 60%
* Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
* Diligent in solving and following up on customer issues
* Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
* Continuous review of process for improvements
* Effective time management
QUALIFICATIONS
* Minimum two years of formal technical school in electricity/electronics AND
* Five years or more experience in use of AC power electronics / Battery Test Solutions OR
* Four-year degree in Electronic Technology or Electrical Engineering
* Capacity to work under tight or shifting deadlines and adhere to procedures
* Solid electrical knowledge to be able to understand industry requirements
* Logical approach to problem solving
* Professional level verbal and written communication skills
* Proficient in MS Office
* Ability to work out of a home office
* Field Service experience in a technical discipline is a plus
* Must be a U.S. Citizen, or a Permanent Resident for ITAR Regulations
* Knowledge of PowerPro or Battery Pro software is a plus
* Knowledge of LabVIEW environment is a plus
SUPERVISORY RESPONSIBILITIES
This is a non-supervisory position
PHYSICAL DEMANDS
General office skills and dexterity are required. Must be able to lift 30 pounds.
COMPANY BENEFITS
* Vacation, sick, bereavement time, etc.
* Medical, dental, and vision plans for employees and dependents
* Life insurance, AD&D, long term disability, and employee wellness programs
* 401(k) retirement accounts with immediate vesting of company contributions w/ match
* Profit sharing programs
WORKING CONDITIONS
Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Pay Range $75,000 - $90,000 Tags onsite calibrations, repairs, troubleshoot, electrical engineering, power measurement Location Milpitas
$75k-90k yearly 18d ago
Network and IT Support Engineer
Lynk 3.9
Chantilly, VA jobs
Global
Lynk Global is the inventor of satellite direct to device or D2D technology and has the world's only commercial license from the FCC to operate a commercial D2D system. Today, Lynk allows mobile network operators' subscribers to send and receive text messages to and from space via standard unmodified, mobile devices. Lynk's service has been tested and proven on all seven continents, has regulatory approvals in more than 30 countries and is currently being deployed commercially based on more than 40 MNO commercial service contracts covering approximately 50 countries.
Our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what.
By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives.
Job Summary
The Network & IT SupportEngineer will be responsible for designing, implementing, and maintaining our organization's computer network infrastructure to ensure it is reliable, fast, and secure. This includes working with Users and configuring hardware, creating security measures, troubleshooting complex issues, and collaborating with other teams on infrastructure and security improvements. The role requires strong analytical, problem-solving, and communication skills, as well as experience with hardware like computers/laptops, routers and firewalls, network protocols, and automation tools.
Duties & Responsibilities
Serve as the primary point of contact for end user technical issues
Provision hardware including laptops, printers, telephones and other equipment
Install, configure, and maintain a variety of software application and operating systems
Diagnose and repair hardware, network and software issues
Maintain wireless and wired networks
Administer Active Directory, Group Policy, Office 365, ESET and other systems
Document IT processes and maintain asset inventory
Procure hardware and software
Provide end user training
Qualifications
2-4 years of experience of providing end user technicalsupport
Hands on experience with Window 10 and Mac OSX operation systems
Experience managing users and groups with Active Directory and Office 365
Experience using MDMs like ManageEngine, Intune or others
Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Fundamental understanding of the TCP/IP, DHCP, DNS and wireless technologies
Demonstrated ability to troubleshoot and solve problems logically
Self-motivated and able to work with limited supervision
Excellent customer service and communication skills
Exposure to Window Server 2012/2016
CompTia A+ certificate or equivalent experience
Bonus
Exposure to Cisco and/or Ubiquiti Networks
Familiarity with AWS
Experience with PowerShell and scripting
Desire to branch out in related fields (security, AWS, development)
Previous startup experience would be a huge plus
ITAR Requirements:
To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines.
Learn about ITAR here.
Job Location
Chantilly, VA.