Churchill Downs jobs - 144 jobs

Job Description Facilities Technician Position Type: Part Time Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure. Job Summary: As a member of our facilities technician team, you would be responsible for upholding our clean and friendly environment that our facility prides itself on. Key Responsibilities: Arcade Floor Maintain cleanly image Ensure all cups and eating utensils are returned to bar/restaurant Sweep/mop spills Wipe tables and stools as necessary Respond to any necessary calls Restrooms Refill paper products Dispose of trash General cleaning of all areas Ensure trash throughout site makes it to a receptacle Dispose of filled bags to dumpster Maintenance Closets Maintain an organized system Maintain running inventory of cleaning products on hand Order cleaning supplies with General Manager Ensure all windows and mirrors are free of smudges and marks Ensure all guests feel welcome Answer any basic questions that may arise or call for assistance Any additional responsibilities that may be given by management Education: None required Qualifications: None required Requirements: Must be at least 18 years old Must have nights and/or weekend availability Position requires consistent activity, such as walking, bending and lifting across 100,000 + square foot building Experience preferred Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Notice of E-Verify Participation Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!

Job Description Operations Manager Type - FT Salary Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting. Job Summary: We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations. Accountabilities: Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service. Maintain accurate records of employee attendance and performance metrics on a daily basis. Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions. Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies. Principal Duties and Responsibilities: Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions. Implement strategies to enhance team performance, safety protocols, and customer service initiatives. Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction. Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards. Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations. Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise. Skills/Competencies Required: Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment. Excellent attention to detail and a commitment to operational excellence. Passion for hospitality and delivering exceptional customer service. Effective time management skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills, with the ability to motivate and inspire a diverse team. Education, Qualifications, and Experience: Must be at least 21 years of age. Must have a high school diploma or GED; or equivalent combination of relevant education and experience. Must have at least one year of management or supervisory experience. Experience in Restaurant/Food & Beverage Management is required. Must be able to work weekends and holidays. Must be able to work up to 45 hours per week, available every weekend. Able to stand for long periods of time. Able to lift 39lbs unaided. Valid driver's license required. Authorized to work in the United States. Five Star Parks Benefits Overview At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria. Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!

Job DescriptionEvent Party Coordinator Position Type: Part Time Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure. Job Summary: This person will be responsible for any incoming birthday party requests via phone calls or website bookings. This person will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day of duties needed to execute events. Key Responsibilities: Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival. Cashing out parties Maintaining the standards set by Fun Land on party execution Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution Handling any guest issues with their event, with the support of the operation team Weekly Administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details. Answering of incoming phone calls and email messages about bookings and events Booking birthday parties via phone conversations and with walk-in guests Updating reports as needed with any new information pertaining to an upcoming event Outreach on booking new events via direction from the sales director Assisting with the GIFT program during events Cashing out parties Assisting the party host team on any daily duties needed Re-stocking and cleaning of party spaces Being the point of contact when needed with any party issues that happen the day of the event Hosting events when not performing coordinator duties Skills/Competencies Required: Proficient in computer software including Microsoft Excel, and CRM Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision Excellent customer service orientation and focus on customer satisfaction required Strong people skills with the ability to communicate details to guests without confusion Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Fun Land and the party manager Position requires consistent activity, such as walking, bending and lifting Must be able to work holidays and weekends Employment may require background check Must be 18 years or older Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. APPLY NOW! Education, Qualifications and Experience:

Job Description Front Desk Attendant Five Star Parks and Attractions Scene75 • Handle money transactions while keeping the front desk area clean and organized • Be comfortable with guest's questions and issues while handling them yourself or escalating to a manager • Assist guests with redeeming their tickets for prizes • Stock and keep redemption area organized • Maintain up to date knowledge of all current cash policies • Communicate daily with team members • Maintain a safety-focused, top customer service attitude at all times Must be 16 Years or older

Job Description A proud member of the Five Star Parks & Attractions family Scene75 is one of the largest indoor entertainment centers in the country - home to hundreds of arcade games, go-karts, mini golf, roller coasters, laser tag, jump attractions, and some of the best party and event spaces in the city. We're built for fun for all ages, and we're looking for a Sales Coordinator who's excited to help bring unforgettable events to life. We're seeking someone with strong local knowledge and experience supporting event sales across youth, adult, social, and corporate markets. This role includes a competitive compensation package with uncapped commission, an outstanding operations team that loves executing great events, strong health and benefits, and a workflow-friendly schedule that sets you up for success. Responsibilities Support the Event Director and Sales Director in selling, planning, and coordinating birthday parties and group events held at the park. Collaborate with team members to serve multiple external markets: birthdays, school events/lock-ins, and field trips. Represent Scene75 as an ambassador in the community by attending networking events and maintaining a positive, professional presence both in person and on social media. Work closely with the operations team to communicate upcoming events and support seamless execution. Contribute to the development and implementation of sales and marketing initiatives designed to meet or exceed revenue goals. Qualifications Minimum 1-3 years of experience in event sales, hospitality, customer service, or a related field (or equivalent combination of education and experience). Positive, engaging, team-oriented attitude. Proficiency in Microsoft Word, Excel, CRM systems, and general computer applications. Strong organizational skills with the ability to manage time, multitask, and prioritize effectively. Excellent customer service orientation with a genuine focus on client satisfaction. Strong interpersonal communication skills with the ability to work collaboratively. Valid driver's license required. Physical Requirements The physical demands below represent what's needed to perform the essential duties of the role. Reasonable accommodations may be provided as needed. Ability to stand for extended periods; walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch, or crawl. Ability to lift or move objects up to 20 lbs. APPLY NOW!

Scene75, an international award winning family entertainment center, which was voted Best Family Entertainment Center in North America, features an indoor electric go-kart track, a two-story laser tag arena, blacklight mini-golf, bumper cars, 4d theaters, 120 arcade games, inflatables, private party rooms, and much, much more -- including a full service restaurant, two bars and a snack zone. Scene75 is very community oriented and seeks candidates to value their role in creating a better community for others. We are also an Ohio based, fast-growing startup. There are many opportunities to advance and take on larger roles as we continue to expand. Job Description We are seeking part time Busser/Host applicants. Applicant must be able to work in a fast paced, team oriented environment. The ability to stand for long periods of time, multi task and work with multiple team members are must haves for this applicant. Qualifications No experience necessary Additional Information All your information will be kept confidential according to EEO guidelines.

Scene75, an international award winning family entertainment center, which was voted best place for family fun in all of Ohio, features an indoor electric go-kart track, a two-story laser tag arena, blacklight mini-golf, bumper cars, 4d theaters, 120 arcade games, inflatables, private party rooms, and much, much more -- including a full service restaurant, two bars and a snack zone. Scene75 is very community oriented and seeks candidates to value their role in creating a better community for others. We are also an Ohio based, fast-growing startup. There are many opportunities to advance and take on larger roles as we continue to expand. Job Description As an attraction attendant your primary focus is ensuring that all guests have the best experience possible once entering our doors. You will be required to have knowledge of all attractions, pricing, specials and promotions, upcoming events, and company polices to answer any questions guests may have. A positive and enthusiastic attitude at all times is an absolute must. Duties and Responsibilities: • Required to correctly operate designated attractions and stay current on any changes or improvements • Enforce height and age restrictions to ensure safety of all guests • Maintain the cleanliness at assigned attractions as well as the surrounding area • Responsible for completing daily opening and closing procedures • Greet and welcome all guests as they approach your attraction area • Intermingle with guests during downtime throughout the facility • Be able to provide accurate descriptions of all attractions to guests • Communicate effectively with other attraction attendants, party hosts, upper management and security personnel • Promote upcoming events as well as promotions and specials to all guests • Be on time to scheduled shifts, ready to work, wearing appropriate Scene75 attire • Attend occasional staff meetings and trainings • Abide by all company guidelines and regulations set forth by management Qualifications Skills and Qualifications: • Fantastic customer service and time management skills • Works well with a variety of people and personalities • Ability to multi-task and work well under pressure • Possess an energetic, outgoing personality • Candidates must be at least 16 years of age • No prior work experience required, but preferred Additional Information All your information will be kept confidential according to EEO guidelines.

Scene75, an international award winning family entertainment center, which was voted Best Family Entertainment Center in North America, features an indoor electric go-kart track, a two-story laser tag arena, blacklight mini-golf, bumper cars, 4d theaters, 120 arcade games, inflatables, private party rooms, and much, much more -- including a full service restaurant, two bars and a snack zone. Scene75 is very community oriented and seeks candidates to value their role in creating a better community for others. We are also an Ohio based, fast-growing startup. There are many opportunities to advance and take on larger roles as we continue to expand. Job Description Reports to: Guest Service Managers This position is the backbone of our facility. Attraction attendants operate all of our entertainment attractions and are responsible for the bulk of guest interaction. It is their responsibility to operate all of the attractions in a safe and responsible manner that meets state and Scene75 guidelines as well as provide excellent guest service to enhance the fun. Guest Service Ensures that guests' expectations are exceeded! Anticipates and solves any issues, preferably before they arise. Invites guests to return. Engages guests before they are engaged Follows all operational procedures for each attraction Interacts with guests at a high level of sociability Finds ways to go above and beyond guest expectations Keeps surrounding area neat, tidy, and clean. Stays aware of party schedule in order to work their times into their attraction smoothly and effectively. Answers any basic questions about the facility including pricing, directions, duration of gameplay etc. Embodies the core values of Scene75 Additional Information All your information will be kept confidential according to EEO guidelines.

Assessment Information: All cashiers must be able to work successfully and independently in all Front Window Cage Locations. Additional cashiering job functions include; Marker Bank, Fill Bank, Main Bank and NRT. Promotion to Cage Cashier II will occur when the cashier can successfully and independently work in two additional job functions outlined above. Role Responsibilities: Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner. Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency. Counts money and chips and reconciles banks. Orders currency to refill supplies. Accepts, delivers, and issues credit card cash to customers. Dispenses coins/chips to other cashiers. Processes funds transactions for the cashiering department and other casino personnel. Performs transactions under surveillance. Processes new check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies. Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists. Other cash handling job functions as requested. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: Medical, Prescription Drug, Dental, and Vision Coverage Life and Disability Insurance Free Parking Generous Paid Time Off Plan Discounted Team Member Meals Education Assistance up to $3,600 a year 401(k) Savings Plan and Match Paid Breaks Knowledge, Skills, & Abilities Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education & Experience Requirements Must have a high school diploma or GED Must be at least 21 years of age Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator One year previous United States currency money handling work experience preferred Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Must be willing to work nights, weekends, and holidays and work overtime Able to pass mandated regulation and department testing License Requirements Ability to obtain a Gaming Occupational License within the State of Ohio JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

Scene75, an international award winning family entertainment center, which was voted Best Family Entertainment Center in North America, features an indoor electric go-kart track, a two-story laser tag arena, blacklight mini-golf, bumper cars, 4d theaters, 120 arcade games, inflatables, private party rooms, and much, much more -- including a full service restaurant, two bars and a snack zone. Scene75 is very community oriented and seeks candidates to value their role in creating a better community for others. We are also an Ohio based, fast-growing startup. There are many opportunities to advance and take on larger roles as we continue to expand. Job Description Bartender Reports to: Bar Manager Bartenders at Scene75 are responsible for running our massive Center Bar or Restaurant Bar, while providing an amazing experience to all guests. Scene75 is a place where families come together, so making sure you're comfortable in that setting is key. If you're looking for a bartending opportunity in an environment where taking care of our guests and having fun is the #1 priority, then we'd love to meet you. Essential Responsibilities Energizes people and is passionate about guest service. Exemplifies the company culture by embracing the mission and values articulated. Empowers him/herself to handle guest complaints immediately, exceed guest expectations, and informs management to ensure follow up. Thoroughly knowledgeable on menu, food preparation, beer, liquor and wine programs. Responsible for the cleanliness and organization of bar/lounge, back hallways and liquor storage areas. Greets guests in a timely and professional manner, makes suggestions regarding food and beverage, checks regularly for guests' needs and answers any questions or concerns. Monitors guest alcohol consumption and does not serve alcohol to intoxicated guests. Performs “bar flair” while preparing cocktails and other drinks to standard, and builds guest relations by with patrons seated at the bar. Monitors and observes guests' dining/bar experience in order to respond to additional requests and to determine when meal/beverage has been completed. Maintains liquor security and control standards. Thanks guests by name for their visit and invites them to return. Maintains accurate counts, tracks sales and returns all liquor to storage. Qualifications Minimum 1 year of prior bartending experience Additional Information All your information will be kept confidential according to EEO guidelines.

Essential Functions: Direct & provide weekly task assignments to Track Supervisor and Track Maintenance Team Members. Oversee a variety of Facilities Maintenance, repair or service duties to ensure continuous operation of the buildings for Racing on the Backside of the property. Ensure the use of appropriate materials and supplies while observing all safety regulations in the performance of duties on the property. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Duties/Responsibilities: Oversees a variety of maintenance duties, including repair or service duties. Performs general maintenance projects on the interior and exterior of the facilities. Supervises or operates tractor, water truck, and harrow equipment to maintain track surface. Conducts all duties of the maintenance program to ensure continuous operations in all buildings and mechanical facilities. Inspect all assigned equipment making note of weak or defective parts and making recommendations for correction. Treat others with courtesy and respect. Adjust and is flexible to meet changing work needs and demands. Works cooperatively with own and other teams to achieve common goals. Exhibits cooperative attitude while working on all job tasks, willingly assisting others. Demonstrates proper dress code. Demonstrates proper use of safety practices in all procedures. Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor. Demonstrate proper use of PPE (glasses, gloves, belts). Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management or security members. Must be knowledgeable of all OSHA and related safety materials. Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use. Demonstrate proper equipment usage according to department standards. Customer concerns in the employee's area of responsibility are handled immediately and reported to the supervisor for follow up. Must adhere to all company/departmental polices and procedures. Must be aware and adhere to internal control rules. Pre-Requisites/Preferred Qualifications: High school diploma or GED equivalent preferred. Good oral communication skills and organizational skills are a must. Licensing Requirements: Must have the ability to obtain and hold a license issued by the Ohio State Racing Commission.

The ideal candidate for this position will be self-motivated and entrepreneurial, and committed to personalizing interactions to drive performance. To be best positioned to succeed, candidates should have a keen sense of personal ambition, excellent communications skills, and the ability to engage others to commit to action. Members of the Executive Host I team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way with VIP Host team to deliver on JACK's service promise, while being held accountable for all service opportunities that may arise. Essential Functions Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Effectively delivers required sales targets Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Anticipates, responds to and consistently meets or exceeds the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Gives consistent, timely and accurate information and finds answer when unsure. Responsible for working effectively as a collaborative team player. Plans and creates events and community opportunities to drive awareness, and greet potential customers. Proactively greets guests on the casino floor and participates in promotional events Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority. Handles difficult guests and situations in a calm, professional and prudent manner. Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business and gain loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Seamless coordination with the Casino Marketing teams) as well as employees throughout property (e.g. Check Cashing, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary. Must be knowledgeable of all events/promotions/etc. on property and in market. Stays up to date with the latest developments in both the local market and industry. Knowledge, Skills & Abilities Must be able to work independently. Must be able to sit, stand or walk for long periods of time (8 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Must be able to work in an environment where guests are smoking. Education and Experience Must have excellent customer service skills. One or more years' experience casino/hotel, customer service, host or other account management experience (or comparable experience). Ability to think independently in making real-time decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer point-of-service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must present well-groomed professional appearance. Multilingual preferred, but not required. Must be 21 years of age Required Certification/License Must be able to obtain, and maintain an Ohio Casino Control Commission Gaming Occupational License.

This role oversees the full scope of F&B operations-including service, food court outlets, culinary, stewarding, Starbucks, and beverage programs-and ensures an exceptional guest experience, strong financial performance, and continuous improvement across the division. Essential Functions Oversee daily operations across all venues, including restaurants, bars, food court outlets, Starbucks, culinary, and stewarding teams. Lead all aspects of talent strategy for the Food & Beverage division, ensuring the recruitment, retention, and development of high-performing team members at all levels. Develop and implement operational strategies, policies, and procedures that enhance efficiency, elevate guest satisfaction, and drive revenue. Champion JACK's service culture by fostering a guest-focused environment across all F&B teams. Monitor guest feedback, identify trends, and implement solutions to enhance the overall dining and beverage experience. Maintain a strong floor presence during peak business periods to support staff and engage guests. Create and manage departmental budgets, forecasts, and financial plans to achieve revenue and profitability targets. Review and analyze financial reports, labor metrics, cost of goods, and productivity to optimize performance. Evaluate product offerings, pricing, and vendor relationships to ensure quality and cost-effectiveness. Responsible for the effective use of waste management program in all areas Partner with HR to design and deliver training programs focused on service excellence, compliance, leadership skills, and technical competencies. Foster a culture of accountability, recognition, and empowerment where team members feel valued, engaged, and motivated to excel. Ensure all leaders within the department model JACK Entertainment's values and cultivate a positive, collaborative workplace environment. Ensure effective inventory and cost-control systems are established, monitored, and continuously improved to support financial goals. Oversee regular sanitation inspections and maintain a comprehensive sanitation and food-safety training program for all team members. Ensure all team members are equipped with the proper tools and equipment required to perform their roles efficiently, and that all equipment is properly maintained and in good repair. Establish and uphold procedures that ensure strict compliance with federal, state, and local regulations, as well as all internal controls and company standards. Oversee development and execution of menus, beverage programs, promotions, and service initiatives. Collaborate with culinary and beverage leaders to ensure offerings meet quality, creativity, and brand expectations. Ensure all outlets maintain visually appealing, clean, and well-organized environments. Supports F&B leadership to ensure staff is scheduled properly and aligned with business volumes. Partner with Marketing, Finance, HR, and Gaming Operations to support company initiatives and cross-departmental needs. Participate in strategic planning, property-wide initiatives, and leadership meetings. Promote and uphold the company's mission, values, and ethical standards in accordance with the JACK Entertainment Code of Conduct. Knowledge, Skills & Abilities Ability to stand and walk for extended periods. Must be able to respond calmly and make rational decisions when handling team member conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs. and perform physical tasks including pushing, pulling, reaching, bending, twisting, stooping, and kneeling as necessary. Must be able to respond to visual and auditory cues in a fast-paced environment. Must possess the manual dexterity required to operate a computer, point-of-sale systems, and other standard office or operational equipment. Must be able to work in environments that may include dust, loud noises, bright lights, and fluctuating temperatures. Ability to work flexible hours, including nights, weekends, and holidays. Ability to manage multiple projects and priorities simultaneously while remaining flexible and effective amid shifting demands and unexpected challenges. Strong verbal and written communication skills, with the ability to convey information clearly and professionally across all levels of the organization. Demonstrated ability to build positive relationships and work effectively with team members at all levels, from frontline staff to senior leadership. Skilled in handling complex, sensitive, and emotionally charged issues with professionalism, discretion, and sound judgment. Must be able to read, write, speak, and understand English. Education and Experience Bachelor's degree in Hospitality, Business Administration, or related field preferred. Minimum 5-7 years of progressive Food & Beverage leadership experience, preferably in a casino, hotel, or high-volume entertainment environment. Strong financial acumen with proven ability to manage budgets and drive profitability. Current certifications in food safety and responsible alcohol service (or ability to obtain). Proficient with POS and Microsoft Office products Must be 21 years of age. Required Certification/License Ability to obtain a Gaming Occupational License within the State of Ohio

Main responsibilities: Review and process payment activities. Monitor deposit and withdrawal queues and prevent high-risk transactions. Analyze player behavior through payment gateway data to draw conclusions and recommendations. Performing high-level analysis over large datasets to produce insights that enable better business outcomes. Preparing reports for the leadership team that identifies trends, patterns, and predictions using relevant data. Analyze fraud and transactions reports. Dispute chargeback. Communicate with third-party vendors to solve problems. Work across multiple teams to improve the player experience. Troubleshoot any technical issues and collaborate with first level technical support as needed. Collaborate with Accounting, IT and Product teams to achieve bet JACK's goals. Maintain general payment industry knowledge, challenge the status quo, and apply best practices or new ideas. Skills and Qualifications: Bachelor's degree. Advance MS Excel skills. Analytical capabilities necessary to comprehend metrics and identify key drivers for improving performance. Experience with Fraud prevention and chargeback dispute. Goal-driven with strong problem solving and organizational skills. Team-based mindset and a self-starter with the ability to positively influence team members. Ability to quickly understand business problems, distil into analytics and reporting that provides. actionable intelligence for the broader bet JACK organization. Availability to work flexible hours, including evenings and weekends. At least 21 years of age. Benefits: A competitive base salary, Medical, dental, and vision insurances, Paid time off, 401k, Free parking.

Reporting to the Poker Supervisor, the Dual Rate Poker Dealer is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development. Essential Functions: Poker Supervisor Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service professionals. Leads in a way that creates continuous improvements in the guest and employee experience. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to Manager Resolves guest concerns in a quick, professional and efficient manner Executes changes in table games limits to meet the customer demand and needs of the business Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play Maintains bank floats Reports significant cash and cheque transactions Verifies issuance of credit after all necessary signatures are confirmed Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures Presents oneself in a polished, professional and service-minded way and leads team to do the same Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies. Essential Functions: Poker Dealer Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with poker. Promotes poker games and serves guests while standing on dead games. Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy. Able to maintain applicable departmental dealer efficiency metrics. Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Always presents oneself as a credit to JACK Entertainment and encourages others to do the same Safeguard casino assets. Responsible for the protection and control of the game. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Advises Floor Supervisor of any disputes or arguments that may arise during the game. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Able to maintain applicable departmental dealer efficiency metrics. Presents oneself in a polished, professional and service-minded way and encourages others to do the same. Knowledge, Skills & Abilities Must be able to work independently. Excellent employee and customer service skills are essential Must be able to get along with co-workers and work as a team Must present a well-groomed appearance Well-developed interpersonal skills Must enjoy entertaining and communicating with the public Excellent math skills and the ability to multi-task Must be able to continuously perform repetitive hand, arm, and shoulder motion. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education and Experience High school diploma or GED is required- College Degree preferred 1-2 years supervisory experience Must possess and demonstrate a genuine desire to serve the public Must have a professional appearance and be team player. Must have broad knowledge of casino rules, regulations, and procedures, including good game security. Must be 21 years of age. Required Certification/License Ability to obtain and maintain an Ohio Casino Control Gaming Occupational License.

Role Responsibilities: Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service professionals. Leads in a way that creates continuous improvements in the guest and employee experience. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to Manager Resolves guest concerns in a quick, professional and efficient manner Executes changes in table games limits to meet the customer demand and needs of the business Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play Maintains bank floats Reports significant cash and cheque transactions Verifies issuance of credit after all necessary signatures are confirmed Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures Presents oneself in a polished, professional and service-minded way and leads team to do the same Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: Medical, Prescription Drug, Dental, and Vision Coverage Life and Disability Insurance Free Parking Generous Paid Time Off Plan Discounted Team Member Meals Education Assistance up to $3,600 a year 401(k) Savings Plan and Match Paid Breaks Knowledge, Skills, & Abilities: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education & Experience Requirements: High school diploma or GED is required- College Degree preferred 1-2 years supervisory experience Excellent employee and customer service skills are essential Must be able to perform basic math quickly Must be able to get along with co-workers and work as a team Must present a well-groomed appearance Well-developed interpersonal skills Must enjoy entertaining and communicating with the public Excellent math skills and the ability to multi-task Must possess and demonstrate a genuine desire to serve the public Must have a professional appearance and be team player. Must have broad knowledge of casino rules, regulations, and procedures, including good game security. Must be 21 years of age. License Requirements: None

Essential Functions: Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients Available to perform many different tasks within the store during each shift Knowledge, Skills & Abilities: Ability to communicate clearly and concisely, both orally and in writing Work requires schedule flexibility which may include nights, weekends, and holidays. Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation Ability to work effectively in a fast-paced environment Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team Ability to build relationships Education and Experience High school diploma or GED required Six months previous experience in related field preferred, but not required Prior money/cash handling experience preferred but not required

Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development. Essential Functions: Table Games Dealer Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Promotes table and poker games and serves guests while standing on dead games. Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy. Able to maintain applicable departmental dealer efficiency metrics. Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Always presents oneself as a credit to JACK Entertainment and encourages others to do the same Safeguard casino assets. Responsible for the protection and control of the game. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Advises Floor Supervisor of any disputes or arguments that may arise during the game. Support and maintain JACK courtesy guidelines at all times. Promote outstanding guest relations. Perform other duties as assigned. Assists in training guests not familiar with various table games products. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Able to maintain applicable departmental dealer efficiency metrics. Presents oneself in a polished, professional and service-minded way and encourages others to do the same. Essential Functions: Table Games Supervisor Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service professionals. Leads in a way that creates continuous improvements in the guest and employee experience. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to Manager Resolves guest concerns in a quick, professional and efficient manner Executes changes in table games limits to meet the customer demand and needs of the business Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play Maintains bank floats Reports significant cash and cheque transactions Verifies issuance of credit after all necessary signatures are confirmed Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures Presents oneself in a polished, professional and service-minded way and leads team to do the same Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: Medical, Prescription Drug, Dental, and Vision Coverage Life and Disability Insurance Free Parking Generous Paid Time Off Plan Discounted Team Member Meals Education Assistance up to $3,600 a year 401(k) Savings Plan and Match Paid Breaks Knowledge, Skills & Abilities Must be able to work independently. Must be able to continuously perform repetitive hand, arm, and shoulder motion. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education and Experience High school diploma or GED is required- College Degree preferred Must have experience working in Table Games as a Dealer or Supervisor 1-2 years supervisory experience Must be at least 21-years of age Excellent employee and customer service skills are essential Must be able to perform basic math quickly Must be able to get along with co-workers and work as a team Must present a well-groomed appearance Well-developed interpersonal skills Must enjoy entertaining and communicating with the public Excellent math skills and the ability to multi-task Must possess and demonstrate a genuine desire to serve the public Must have a professional appearance and be team player. Must have broad knowledge of casino rules, regulations, and procedures, including good game security. Required Certification/License Ability to obtain a Gaming Occupational License within the State of Ohio Starting Rate: Starts at $27.50, but can go up to $29.50 depending on skillset/game knowledge

Job Description A proud member of the Five Star Parks & Attractions family Scene75 is one of the largest indoor entertainment centers in the country - home to hundreds of arcade games, go-karts, mini golf, roller coasters, laser tag, jump attractions, and some of the best party and event spaces in the city. We're built for fun for all ages, and we're looking for a Sales Coordinator who's excited to help bring unforgettable events to life. We're seeking someone with strong local knowledge and experience supporting event sales across youth, adult, social, and corporate markets. This role includes a competitive compensation package with uncapped commission, an outstanding operations team that loves executing great events, strong health and benefits, and a workflow-friendly schedule that sets you up for success. Responsibilities Support the Event Director and Sales Director in selling, planning, and coordinating birthday parties and group events held at the park. Collaborate with team members to serve multiple external markets: birthdays, school events/lock-ins, and field trips. Represent Scene75 as an ambassador in the community by attending networking events and maintaining a positive, professional presence both in person and on social media. Work closely with the operations team to communicate upcoming events and support seamless execution. Contribute to the development and implementation of sales and marketing initiatives designed to meet or exceed revenue goals. Qualifications Minimum 1-3 years of experience in event sales, hospitality, customer service, or a related field (or equivalent combination of education and experience). Positive, engaging, team-oriented attitude. Proficiency in Microsoft Word, Excel, CRM systems, and general computer applications. Strong organizational skills with the ability to manage time, multitask, and prioritize effectively. Excellent customer service orientation with a genuine focus on client satisfaction. Strong interpersonal communication skills with the ability to work collaboratively. Valid driver's license required. Physical Requirements The physical demands below represent what's needed to perform the essential duties of the role. Reasonable accommodations may be provided as needed. Ability to stand for extended periods; walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch, or crawl. Ability to lift or move objects up to 20 lbs. APPLY NOW!