As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
The preferred candidate must have fluency in written and spoken English and Spanish is required.
As a Renewal, Sr associate, you will play a pivotal role in maintaining and expanding customer relationships by proactively managing the renewal process for maintenance services contracts. This role combines strategic customer engagement, sales expertise, and collaboration across teams to ensure a seamless renewal process while driving revenue growth through renewals, upselling, and cross-selling opportunities.
Key Responsibilities:
Renewal Management: Engage with customers whose contracts are nearing expiration, addressing objections, mitigating competitive risks, and ensuring a smooth renewal process.
Revenue Growth: Identify upsell and cross-sell opportunities, recommend tailored solutions, and expand customer relationships in collaboration with Account Managers and Partner Account Managers.
Customer-Centric Sales: Understand customer requirements and expectations to present customized solutions, pricing, and terms aligned with their needs.
Forecasting & Pipeline Management: Provide accurate sales forecasts (weekly, monthly, and quarterly) while managing and prioritizing the renewal pipeline.
Sales Operations Excellence: Accurately process quotes, legal documents, and transactions in Salesforce, ensuring all activity is tracked and records are updated.
Customer Success Advocacy: Act as the voice of the customer by recommending products or services to enhance satisfaction, improve transaction quality, and drive loyalty.
High-Volume Customer Interaction: Manage a high volume of customer contacts via phone and email daily, maintaining professionalism and a customer-first mindset during all interactions.
Cross-Functional Collaboration: Build strong networks within Ciena's ecosystem, including Account Teams, Customer Success, and Channel Partners, to optimize sales processes and avoid conflicts.
What Sets You Apart:
In today's fast-paced market, the Renewal Specialist role aligns with evolving trends in customer lifecycle management, subscription-based services, and recurring revenue models. You'll bring:
Emotional Intelligence: Exceptional self-awareness, relationship-building skills, and an ability to navigate complex environments effectively.
Data-Driven Decision Making: Familiarity with predictive analytics and customer health scoring to identify renewal risks and upsell opportunities.
Tech-Savvy Sales Approach: Proficiency with automation tools, CRM platforms (Salesforce), and AI-driven insights to streamline workflows and improve efficiency.
Customer Success Expertise: A deep understanding of customer retention strategies, including identifying churn risks and driving loyalty through personalized engagement.
Adaptability to Emerging Trends: Awareness of subscription economy dynamics, competitive landscapes, and evolving customer expectations.
Key Skills and Qualifications:
Bachelor's degree preferred.
2-3 years of experience in a customer service or sales capacity, with proven success in achieving individual and/or team sales quotas/goals.
Strong communication and interpersonal skills, with the ability to confidently engage Director-level and C-level contacts.
Demonstrated aptitude for learning and optimizing new technology and data, including proficiency with MS Office programs and Salesforce or similar CRM systems.
Proven ability to work collaboratively in cross-functional teams to solve complex problems.
Persuasive and professional demeanor, especially in phone-based interactions.
Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
Independent and proactive mindset, capable of resolving conflicts and driving results.
High ethical standards, integrity, and humility, with a focus on teamwork and collaboration.
Benefits & Perks:
o Full benefits, including executive medical plan (OSDE 410), dental, vision and life insurance.
o Tuition reimbursement for Degree or Post-degree specialization.
o Annual Bonus.
o Periodic Market Adjustment
o Yearly subscription to top Fitness & Gym franchise.
o Flexible working hours.
o Mentoring & Career development.
Free subscription to digital learning platform.
The annual total target compensation pay range for this position is $110,700 - $176,900 USD. This includes both base and incentive compensation.
#LI-WH1
#LI-Remote
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Identify & drive new business initiatives that increase Ciena's market share and drive long-term, profitable growth for our Routing/Switching solutions for Enterprise customers.
• Develop strong customer relationships that negate competitive infiltration into accounts.
• Establish trusted relationships with key customers and account teams.
• Build & implement account / territory plans that best position Ciena to improve its revenue and margins in accordance with company expectations.
• Maintain industry knowledge of the competitive landscape.
• Work collaboratively in cross-functional teams to build winning sales, product, technical and marketing strategies.
General Activities:
• We are looking for you to identify and develop Routing/Switching networking solutions opportunities to influence and/or support Enterprise customer business strategies.
• Travel (or engage virtually) a significant amount of time in the US and/or Canada to build account team and customer relationships needed to execute business initiatives.
• Serve as a technical sales leader for Routing/Switching networking technologies providing guidance to account / territory sales teams to achieve business objectives.
• Identify and pursue new addressable markets and/or target customers in assigned territory.
• Identify, consolidate & prioritize feature requests for strategic solution sales opportunities while ensuring follow-up on innovations needed to create measurable impact on overall company progress/success.
Collaboration with partners:
• Collaborate with direct account teams to align Routing/Switching networking solution initiatives with partners to significantly increase category relevance while also providing advice to help focus sales efforts on active opportunities for efficient outcomes based on analysis of customer's technical requirements and business goals.
• Collaborate, partner, and improve outcomes for all stakeholders including Sales and Systems Engineering, Global Alliances, Marketing and Global Product Groups (PLM) to drive long-term, profitable revenue growth for assigned solutions.
Areas of impact:
• Will be passionate about assigned accounts / territories that span across prominent enterprises.
• Role will contribute to Ciena's Routing/Switching networking business in the Americas.
Must Haves:
• Demonstrated success and strong track record of winning Routing/Switching networking solution sales across multiple enterprise customers.
• Knowledge of Routing/Switching networking, Access & Aggregation, Data Center Interconnect, Campus Networking, AI, and other emerging Edge technologies.
• Self-starter, capable of "owning" assigned areas of responsibility and involving senior management for vital issues. Results-oriented, confident, motivated with honesty / integrity / ethics and having a sense of humor.
• Excellent presentation skills. Highly effective communication skills (verbal and written) when interacting with both technical and non-technical customers.
• Strong business and technical acumen. Strong problem solving and organization skills. Creative and innovative in approach to sophisticated solution sales and deal structure.
• Proven track record to build and maintain executive relationships (internally and with customers).
• Greater than 4 years of solution sales customer-facing experience, preferably within the networking industry Routing/Switching networking sales experience.
• Bachelor's degree or equivalent years of experience.
• Experience with and clear understanding of target customers business drivers, objectives, and strategies.
• We are looking for this hire to be proficiency in the use of Salesforce.com for opportunity management and forecast reporting, along with related customer quotations.
The annual total target compensation pay range for this position is $218,600 - $361,100. This includes both base and incentive compensation.
#LI-WH1
#LI-Remote
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$94k-122k yearly est. Auto-Apply 60d ago
Software/QA Development Coop
Nokia Global 4.6
Remote job
(s): 6 Duration: 4 Months (full-time)
EDUCATIONAL RECOMMENDATIONS Currently a candidate for a Master's degree in Computer Science, Computer Engineering, or a related field at an accredited school in the US.
Proficient in C or C++ programming with solid proficiency in operating system concepts (memory management, IPC, scheduling, concurrency, etc.).
Experience with software development on Linux and familiarity with RTOS (VxWorks, QNX) is a plus.
Knowledge of networking protocols, embedded software, and protocol specification development.
Exposure to virtualization technologies (e.g., Docker, containers, namespaces).
Strong communication, teamwork, and problem-solving skills.
Build programmable management interfaces such as gNMI, NETCONF, and gNOI.
Contribute to embedded system development using real-time operating systems (Linux, QNX, VxWorks).
Apply C/C++ programming skills to develop high-performance switching and routing software.
Gain practical experience with system validation, quality assurance, and hands-on lab work in a fast-paced R&D environment.
Design and develop Layer 2 and Layer 3 networking software, including both control and data plane functionalities.
$115k-152k yearly est. Auto-Apply 23d ago
RF Hardware Design Intern
Nokia Global 4.6
Remote job
RF/Digital Hardware Design Intern (s): 3 Duration: 10 weeks
EDUCATIONAL RECOMMENDATIONS Currently a candidate for a Master's or bachelor's degree in Electrical Engineering, Computer Engineering, or a related field with an accredited school in the US.
Career interest and Undergraduate or Graduate coursework related to Wireless Communications Systems, Analog circuit design, Digital circuit design, and RF performance testing.
Experience with, or comfortable learning to use, test equipment such as Spectrum Analyzers, Signal generators, Network Analyzers, oscilloscopes, voltage meters, power supplies, a soldering iron, and basic hand tools.
Familiar with creating content in Microsoft Office apps, including Word and Excel.
It would be nice if you also had:
Previous work/lab experience in RF or Digital hardware circuit design development, implementation, and/or validation testing.
Work/lab experience with RF and or digital test equipment and the use of RF/Analog simulation tools
Experience in circuit schematic design and PCB CAD layout.
Experience in the analysis and presentation of test data
Familiarity with Python scripting.
Component (chip) selection, drawing schematics, and soldering of electronic components
Coding and running automated laboratory test scripts to test individual circuits as well as overall systems
Troubleshooting design issues and brainstorming with the team to find a fix
Analog circuit simulation, digital circuit simulation
Reliability prediction calculations
$89k-135k yearly est. Auto-Apply 13d ago
Sr. Director - IP Hardware Engineering
Nokia Global 4.6
Remote job
This role requires a dynamic R&D professional to lead both target-oriented research and multi-disciplinary development of hardware, software, and systems, while also providing strategic management for the engineering organization. Key responsibilities include overseeing product and service development, managing budgets and schedules, optimizing product delivery, and driving innovation through technology surveillance and long-term objective setting.
Educational Background: Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field. An advanced degree is a plus but not required.
Experience: 10+ years of hands-on experience in hardware engineering, particularly in the telecom/datacom fields. Proven track record of leading successful Hardware engineering teams in delivering high-quality systems and products on time and within budget. Demonstration of people skills and the ability to approach every situation with compassion and forethought.
Technical Expertise: Extensive experience in designing and developing hardware systems, with deep knowledge of networking, hardware architecture, and systems integration.
Problem-Solving Skills: Ability to tackle technical and group challenges head-on.
Collaboration: Strong interpersonal and communication skills, with the ability to work directly with cross-functional teams to achieve seamless integration and development.
Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a hands-on approach to adapting to changing priorities and technical demands.
Design and Development: Direct manager of the local IP HW engineering staff at the Sunnyvale California site. Work with program leads to allocate design resources and eliminate roadblocks. Ensure all required resources are available to the teams and escalate when necessary to support. Drive local IP HW site specific initiatives supporting the development process. Work with program leads to drive the sites product development direction by implementing the VP / groups strategy. This position requires a broad view of the HW development process, the groups overall mission and a strong ability to build consensus across the organization.
Organization: Advocate and driver of IP HW SV site career planning, compensation management and employee development. Drives the IP HW site hiring and resourcing plan. Coordinates with other site leads and manages day to day local group issues. This position requires an active knowledge of the pulse of the site, close coordination and interaction with the IP HW technical leads and day to day interaction with every member of the team. This position requires the ability to motivate and develop both managers and individual contributors reporting to it.
Budgeting: Owner of the IP HW SV site engineering budget. Manages site specific travel and expense approvals in concert with the IP HW purchasing organization.
Communication: As the voice of the IP HW SV site this position advocates upward and outward to advance and enable the site to perform at peak performance. This includes being a strong voice in recruiting both inside and outside the company.
Infrastructure: Responsible for ensuring the SV IP HW site infrastructure, labs, ovens, office areas are maintained and receive required upgrades as required for peak team performance.
$159k-212k yearly est. Auto-Apply 20d ago
Project Management Intern
Nokia Global 4.6
Remote job
Project Management Intern
(s): 1
Duration: 10 weeks
Currently pursuing a degree in Project Management, Business, Engineering, or a related field at an accredited U.S. university.
Computer savvy; proficient in Microsoft Office Suite (Excel, SharePoint).
Strong organizational skills and attention to detail.
Technical agility and a digital mindset.
It would be nice if you had:
Excellent verbal and written communication skills.
Problem-solving and critical thinking abilities.
Self-starter with a strong work ethic; motivated to learn, be challenged, and contribute to the team.
Shadow Project Managers to learn project review, recognition, forecasting, and identifying scope opportunities.
Gain exposure to the complete Nokia project lifecycle, including planning, execution, and acceptance.
Collaborate with a Resident Engineer to understand lab certification processes and User Acceptance Test (UAT) requirements for new PON ONTs.
Observe Maintenance Windows (MW) to learn the mechanics and responsibilities involved in MW activities.
Monitor and engage in CARE activities to understand real-world production issues and remediation steps.
Utilize Microsoft tools (Excel, SharePoint, etc.) for documentation and reporting.
$40k-49k yearly est. Auto-Apply 9d ago
Thermal Research Intern
Nokia Global 4.6
Remote job
(s): 1
Duration: 10 weeks (Full-time)
Dates: June 2026 - August 2026
EDUCATIONAL RECOMMENDATIONS:
Currently a candidate pursuing a PhD program in engineering, thermal management, or related field at an accredited US university.
Deep knowledge in thermodynamics, heat and mass transfer and two-phase flow
Hands on experience with refrigerant-based two-phase cooling systems
Experience with measurement techniques (e.g. temperature, pressure, flow rate, infrared thermography, etc.), calibrations and data processing
Experience with Matlab, Python, SolidWorks, LabView, COMSOL
Have a problem-solving mind, creativity and effective communication skills
Participate in the full cycle of research and development, from conception and design through simulations, modeling, fabrication, testing, and implementation of two‑phase data center cooling technologies
Engage in simulation and modeling activities to explore and optimize innovative thermal management approaches
Contribute to fabrication and experimental testing to validate designs and bring concepts into practice
Share research findings through oral presentations within the company to highlight progress and impact
Generate publications for leading conferences and journals in the field of thermal sciences, advancing knowledge in the community
$58k-84k yearly est. Auto-Apply 24d ago
Principal Optical Engineer
Nokia Global 4.6
Remote job
As an R&D Optical Engineer at Nokia, you'll play a pivotal role in ensuring our next-generation Digital Signal Processing (DSP) systems deliver unparalleled performance on submarine cables, solidifying our market leadership in Submarine Line Terminal Equipment (SLTE). This unique opportunity allows you to collaborate with a talented DSP team, converting their coherent DSP code into ultra-fast GPU implementations. You'll also engage in crafting advanced nonlinear and Forward Error Correction (FEC) algorithms and have the chance to field-test and showcase groundbreaking DSP performance, directly contributing to innovative solutions and exceeding industry standards. Join us in shaping the future of connectivity!
Must-Have:
Exceptional coherent communications expertise with a solid understanding of optical physics
Strong programming skills in Matlab and C
Proven experience participating in and contributing to conferences
Highly innovative mindset with a passion for solving complex challenges
Nice-To-Have:
Experience in GPU programming
Knowledge of subsea communications technology
Familiarity with recirculating loop lab environments
Collaborate closely with the DSP team to translate and optimize DSP algorithms into efficient GPU code for enhanced processing capabilities.
Design and develop a cutting-edge Offline Processing lab utilizing both commercial and custom coherent processing transmit and receive equipment.
Validate and test DSP algorithms on innovative platforms, including recirculating loops and straight-line test beds (SLTB).
Conduct field demonstrations to showcase the performance of DSP algorithms on customer subsea cable systems.
Engage in problem-solving to help improve submarine cable capacity, ensuring maximum efficiency and longevity of existing infrastructure.
Work alongside leading experts in optical communications and programming, fostering professional growth and knowledge sharing.
Contribute to pioneering research and development projects that push the boundaries of coherent communication technologies.
Be part of a dynamic, collaborative team committed to delivering impactful solutions that shape the future of submarine networking.
$94k-128k yearly est. Auto-Apply 42d ago
Service Design Intern (Summer Internship 2026)
Harmonic Design 4.7
Remote or Atlanta, GA job
Service Design at Harmonic has been growing steadily in reach and impact-from innovation and strategy to creating new service offerings. While this internship is remote, it does offer opportunities to work hands-on with clients, one-on-ones with a design team from diverse backgrounds, a dynamic work experience where new ideas and perspectives are welcome, and a few hilarious virtual meetings.
This position is for the United States (US Based Remote eligible). The role may include occasional work at our Atlanta studio or client locations, as agreed to with your manager.
Eligible applicants include rising or graduating undergraduate students as well as current graduate students.
Duration: June - August 2026
Please apply through this form before January 16, 2026, to be considered for this position.
Note: This is a paid position for a full-time service design intern role.
Are you someone who..
Is interested to work specifically in the field of service design, and want to design for the entire experience, not just within one vertical?
In the past, may have been siloed into your role or major, but desires to zoom out and work on the larger customer journey?
Is motivated to innovate, help clients rewrite and restructure the story of their service experience, modernize operations and organizational structures, and create greater value for everyone who participates in a service?
Duties:
Work with a team of designers on a client project while having the opportunity to help assist with internal initiatives at Harmonic Design
Interact with clients, work alongside a team that understands service design at its roots, and be part of the research and innovation process
Contribute to building a community of practice within and outside of Harmonic
Requirements:
Available for 10 weeks starting June 1, 2026 (with some flexibility)
Dedicate a minimum of 30 hours per week
Work during typical Eastern Standard Time work hours (up to 2 hours offset is workable)
Able to work remotely within the United States, with the option of being in-person at Harmonic's studio in Atlanta, GA.
$50k-61k yearly est. Auto-Apply 28d ago
Director, Change Management
Ciena Corp 4.9
Ciena Corp job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Reporting to the Chief Transformation Officer, the Director, Change Management will lead the organizational change discipline, acting as a strategic influencer that accelerates adoption of new processes, technologies and ways of working and drives lasting transformation across functions. The ETO is the catalyst for enterprise-wide change, ensuring transformation initiatives deliver measurable outcomes and embed sustainable behaviors. The Director of Change Management will design and execute strategies that minimize disruption, accelerate adoption, and foster a culture of agility and continuous improvement.
Key Responsibilities
Change Strategy & Planning
* Develop and implement a comprehensive change management strategy for enterprise transformation initiatives inclusive of methodology, standards and toolkits.
* Align change plans with corporate strategy and transformation roadmap; ensure initiatives support strategic pillars and long-term objectives.
* Proactively identify potential change resistance and adoption challenges and actively prepare for likely roadblocks, through environmental scans or predictive analytics.
Stakeholder Engagement
* Conduct stakeholder impact assessments; create engagement plans to secure sponsorship and commitment.
* Build coalitions across executive leadership and functional teams to remove barriers and sustain alignment.
* Provide expert guidance on change impacts, readiness, and strategies to ensure successful adoption of transformation initiatives across their respective functions.
Communication & Enablement
* Design and deliver clear, compelling communication programs that articulate the "why," "what," and "how" of transformation activities to key stakeholders. Works side by side with Corporate Communications on enterprise-level communications to ensure strategic alignment.
* Develop training and upskilling initiatives to help employees adopt new processes, technologies, and behaviors.
* Champion the use of and leverage innovative communication channels and digital adoption tools to enhance reach, engagement, and effectiveness of change enablement.
* Establish and empower internal networks of change champions within different business units to amplify change messages, gather feedback, and support local adoption efforts.
Governance & Integration
* Embed change checkpoints into ETO governance (tollgates, steering committees); ensure readiness criteria are met before go-live.
* Partner with ETO staff to integrate change activities into prioritization and intake processes.
* Identify, assess, and develop mitigation strategies for risks associated with organizational change, including cultural resistance, technology adoption issues, and business disruption.
Measurement & Sustainment
* Leverage advanced analytics and feedback loops to identify trends and continuously optimize change interventions utilizing data insights to iterate on strategies, identify root causes of resistance, and improve future change initiatives.
* Define KPIs for adoption and behavioral change; track progress and report to leadership.
* Play a key role in post-implementation reviews; ensuring sustainment plans "hold the gains" and prevent regression from a change management perspective.
Qualifications & Experience
* Significant experience in organizational change management, transformation, or related roles within complex, global enterprises.
* Proven ability to design and execute change strategies for large-scale initiatives impacting multiple functions.
* Expertise in stakeholder engagement, communication planning, and training program development.
* Strong understanding of transformation governance, portfolio management, and strategic alignment.
* Bachelor's degree required; advanced degree or certifications (e.g., Prosci, ACMP, PMP) preferred.
* Ability to travel domestically and internationally, as needed.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$111k-190k yearly est. 11d ago
Specialist, IT Internal Audit
Ciena Corp 4.9
Ciena Corp job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to make a meaningful impact by evaluating and enhancing risk management, operations, and governance processes? At Ciena, we are committed to innovation, collaboration, and excellence. We are seeking a talented IT Audit Specialist to join our Internal Audit team, where your expertise will contribute to shaping our control environment while supporting the Audit Committee and management. This role offers a dynamic blend of individual and team leadership responsibilities, with opportunities for domestic and international travel up to 10%.
How You Will Contribute:
* Plan, manage, and execute complex IT-related, Sarbanes-Oxley, and operational audit projects in alignment with the Institute of Internal Auditors (IIA) Professional Practices Framework.
* Conduct or lead IT risk assessments, developing detailed audit programs and tests using industry-standard models such as COSO, NIST, COBIT, and ITIL.
* Enhance audit testing techniques by leveraging artificial intelligence (AI), data analytics, and continuous monitoring/auditing tools.
* Perform IT audits to ensure compliance with regulations, cybersecurity standards, policies, and procedures, while identifying opportunities for operational improvement.
* Oversee audit engagements, ensuring timely execution, milestone achievement, and high-quality documentation of fieldwork.
* Evaluate internal control environments, assessing the efficiency and effectiveness of IT processes and systems.
* Draft concise, accurate, and fact-based audit reports, identifying deficiencies and recommending actionable improvements.
* Collaborate across all organizational levels to secure management commitment for issue resolution and advise on risk and control evaluations for new or revised processes.
The Must Haves:
* Bachelor's degree in Information Systems, Computer Science, or a related discipline (MBA preferred).
* 5-6 years of IT-related internal or external audit experience (Big 4 experience preferred).
* In-depth knowledge of IT operations, networks, applications, cybersecurity, and Active Directory.
* Proficiency in Sarbanes-Oxley IT General Computer Controls, COSO, ISO 27001, COBIT, NIST, and ITIL models.
* Familiarity with data analytics, automation, and AI technologies for audit purposes.
* Strong interpersonal, oral, and written communication skills combined with excellent analytical capabilities.
* Professional certifications such as CISA, CISSP, CIA, CISM, or ISO 27001 audit experience preferred.
Nice to Haves:
* Familiarity with Oracle or similar ERP systems and Oracle/SQL databases.
* Experience with audit tools like Onspring and AuditBoard.
* Knowledge of cloud and outsourced vendor risks, controls, and audit approaches.
* Vendor audit experience and understanding of AI testing techniques and tools.
* Highly ethical, team-oriented, inquisitive, and logical with a self-directed problem-solving mindset.
Pay Range:
The annual pay range for this position is $81,600 - $120,000.
#LI-SG
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$81.6k-120k yearly 24d ago
Senior Solutions Engineer
Nokia Global 4.6
Remote job
Network Infrastructure IP team is seeking a highly skilled Solutions Engineer to design networking architectures and configurations that highlight the strengths of our portfolio and meet customer expectations.
DCN2025
A very experienced and strong understanding of network design and architecture for IP/MPLS (Multi-Protocol Label Switching) networks is a key for this role, as well as experience with one or more of the following IP/MPLS solution architectures: Triple Play, MSE, Mobile, Data Center
At least 5+ years related experience in internetworking technologies and applications
Strong knowledge of L2/L3 protocols, Network Applications, QOS, MPLS and Network Security
Experience with test suites, IXIA and/or Spirent and/or Viavi required
Working knowledge and experience with IP/MPLS routers required.
Strong interpersonal skills - work with people at all organizational levels Excellent written, communication and presentation skills
Strong Knowledge of GNU/Linux, virtualization technologies, OpenStack, Kubernetes, Docker, Git, Ansible
This individual will be responsible for a testing a broad range of IP/MPLS (Multi-Protocol Label Switching) solutions and feeding this back into the feature development process for the 7xx0 platforms
Results of the testing will be shared with the internal Competence Centers and Sales Organizations
The individual will also be responsible for in-depth and complex new product introduction and Proof of Concept testing with customers on Nokia's Service Router and Data Center product portfolio
$104k-140k yearly est. Auto-Apply 31d ago
Digital Hardware Engineer
Nokia Global 4.6
Remote job
As a Digital Hardware Engineer at Nokia Space and Defense, you'll play a critical role in designing innovative circuit solutions that meet the stringent requirements of modern defense communications. Collaborating closely with product architects, mechanical designers, and software engineers, you'll transform complex product requirements into precise hardware designs, from block diagram to schematic level. You'll work in a dynamic environment where teamwork and creativity drive success, actively engaging with PCB layout experts to ensure seamless integration. Your contributions will be vital in reporting on program status and interfacing with supply chain representatives for prototype development. Join a passionate team dedicated to delivering exceptional networks for NATO and allied nations, fostering an atmosphere of innovation and excellence that challenges you to grow and lead within the field.
You have:
US Citizen or Permanent Resident
Bachelor's degree in engineering
3+ years of experience in hardware electrical design for production
Proficiency in simulation tools for design elements like power consumption and thermal performance
Strong knowledge of the product development process
Experience in managing customer and partner/vendor relationships
Excellent verbal and written communication skills
It would be nice if you also had:
Experience with advanced PCB design and layout
Familiarity with multiple hardware engineering disciplines, including mechanical design
Knowledge of prototyping and factory assembly processes
Experience leading projects and providing technical guidance to junior team members
Lead circuit design and evaluation of third-party hardware for defense systems, ensuring compliance with stringent requirements.
Collaborate with Product Architects to transform product needs into precise hardware specifications and design requirements.
Develop and refine electrical designs from block diagrams to detailed schematics, ensuring optimal performance and reliability.
Work closely with mechanical and software engineers to create a cohesive, multidisciplinary design solution.
Engage with PCB layout specialists to translate electrical designs into practical, manufacturable products.
Oversee program status reporting and communicate progress in release manager meetings, ensuring transparency and alignment with management.
Coordinate with the Supply Chain team for material acquisition, prototyping, and factory testing to meet project timelines.
Mentor and provide technical guidance to junior hardware team members, fostering their growth and enhancing team capabilities.
$93k-128k yearly est. Auto-Apply 50d ago
Consultant, CMS Business Development
Ciena Government Solutions 4.9
Remote Ciena Government Solutions job
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Location: Remote, US (Preferred CO, TX, IL, GA)
The CMS Business Development Consultant is responsible for consulting and partnering with named Service Providers and Network Operators in the US to drive long-term growth for both Ciena and our Service Provider partners. This position combines business development, product consulting and partnership to perform a critical shared overlay function working in collaboration with Ciena Account teams. The role is focused on strengthening partnerships, developing new business opportunities, launching new Carrier Managed Services and accelerating sales performance with our partner community. To perform exceptionally well in this role, the Consultant will need: an outcome oriented problem solving mindset, emotional intelligence to align internal and external stakeholders and superior communication skills.
How Will You Contribute:
Business Development
Develop and launch new services with Service Provider Partners.
Drive partner orders to target and YoY Growth.
Leverage consultancy approach to provide service creation and monetization support into target service provider partners.
Lead business development and thought leadership initiatives to drive new opportunities and evolve existing services with our partner executive leadership teams.
Identify target market segments, quantify market opportunity, assess the competitive landscape to engage with an insight-based selling approach. Proactively takes steps to capitalize on managed service opportunities presented by market opportunity.
Deliver strategic consulting and business case development to execute the existing service evolution and new service creation process to launch new Ciena powered Carrier Managed Services.
Develop market assessments and TCO/ROI business cases to justify investment. Lead the feasibility and business case assessments.
Partnership Management
Engage with key partner sales and marketing executives to create and maintain strong relationships with our partners.
Developing personalized strategic business plans for each partner. Conduct annual business planning, and quarterly reviews with partner liaisons to measure and drive revenue growth.
Engage Senior Sales Leadership and define strategy annually to grow Monthly Recurring Revenue of Ciena Powered Carrier Managed Services.
Prioritize resources, OPEX and market development fund investment to achieve short and long-term sales growth.
Align and engage internal Ciena resources to build out and drive a long-term managed services strategy. Communicate back to account management team and sales VP's key information that will help drive stronger corporate relationships with the partner and Ciena.
Sales Enablement
Develop a sales training and enablement strategy for multiple partners and customers that is non-technical and focused on evangelizing Ciena solutions that are built on the partners service platform(s).
Develop content and lead sales training events to help relevant Direct and Indirect Sales teams grow Monthly Recurring Revenue.
Monitor and report progress against business targets throughout the duration of engagements.
The Must Haves:
Must have at least 8 years' experience working in or with Telecommunication Service Providers in Sales, Channel Sales, Business Development, Product Management or Consulting.
Experience in the Telecommunications eco-system including Global Carriers, Tier 1 Operators, Tier 2 Operators, Regional Service Providers, MSOs, Submarine Operators, Indirect channel, DC Operators and Cloud Providers.
Experience with Service Provider/Network Operator Product Development Lifecycle and the requirements to develop, launch, operationalize, and enable the GTM of a new carrier managed service.
Experience with channel programs, channel policies and channel management.
Skilled in all aspects of consultative sales and business development. End to end including strategy development, executive discussions, relationship development, market dynamics assessment, service(s) definition with monetization models, opportunity qualification and development, brokering direct field sales connections, assistance with closure, and improving partner satisfaction.
Must be proactive, energetic, demonstrates initiative & results oriented. Commitment to customer centricity, with a strong capability to advocate on behalf of customer needs and pain points.
Must have strong collaboration skills to align cross-functional internal and external teams towards partner outcomes.
Able to influence as a change agent capable of leading organizational transformations by overcoming internal and external barriers to success.
Strong business acumen and deep telecommunications managed services market knowledge.
Exceptional written and oral communication skills with extensive experience presenting a broad range of materials and storytelling to influence stakeholders including C suite.
Adept at collaborating with key stakeholders, managing conflict, resolving issues and escalating where appropriate to deliver a best-in-class partnership experience.
Experience using financials models to translate the solution benefits into financial business case justification for customer transformation.
Effective interpersonal communications, emotional intelligence, active listening, and collaboration skills.
Assets:
Business degree or undergraduate degree in Engineering, Computer Science or Information Technology with MBA or equivalent relevant work and leadership experience.
Preferred project management certification.
Preferred relevant certifications on optical transport (L1), Carrier Ethernet (L2), IP (L3), Software Defined Networking and Network Function Virtualization.
The annual total target compensation pay range for this position is 195,500 - $323,000. This includes both base and incentive compensation.
#LI-WH1
#LI-Remote
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$103k-134k yearly est. Auto-Apply 60d+ ago
Ciena - Technical Sales Development Program
Ciena Government Solutions 4.9
Ciena Government Solutions job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
Our comprehensive, 24- month, Atlanta, GA based Technical Sales Development Program (TSDP) will prepare you for a successful career in technical sales as an Account Manager (AM) or in sales engineering as a Sales Engineer (SE).
An Account Manager (AM) has a relentless drive to achieve results and is pivotal to Ciena's success. They are trusted partners and strategic thinkers with exceptional communication and negotiation skills. An AM focuses on strengthening connections with current customers and identifying new business opportunities.
A Sales Engineer (SE) serves as the technical bridge between Ciena's current and future customers. They engage with customers in a consultative capacity, utilizing their technical aptitude to design networks, cultivate sales and profitability within current accounts, and develop business strategies to drive new client opportunities by taking ownership of the prime technical relationship.
As a participant in this classroom-based and hands-on training program, you'll have ample opportunities for networking, mentoring, and coaching with engineers, architects, and other professional/technical personnel enterprise-wide.
You'll not only work with our sophisticated technology, but you'll also learn how to prospect for new business, solve problems, and learn to understand what excellent customer service looks like.
You'll undertake deep dives into Ciena's product portfolios and organization, customer landscape, network and engineering design, the end-to-end sales cycle and key functional groups such as Field Service, Technical Support, Professional Services, and Program Management.
At the conclusion of the training program, you may be asked to relocate to one of Ciena's nationwide markets.
The Must Haves
Bachelor's Degree in Engineering or Business
Desired Assets
Prior technical and/or sales co-op/work experience.
Pay Range:
The annual pay for this position is: $74,000 + 25% Target Commission
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$74k yearly Auto-Apply 60d+ ago
Diagnostics Software Development Intern
Nokia Global 4.6
Remote job
Number of Positions: 4
Duration: 10 weeks (Full-time)
Dates: June 2026 - August 2026
EDUCATIONAL RECOMMENDATIONS Currently a candidate for a bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field with an accredited school in the US.
Proficiency in one or more Programming and/or Scripting languages. (i.e. C, C++, Python, Java, BASH)
Interest in working closely with Hardware engineers and designing and developing low level software to support their efforts.
Interest in experiencing the development of diagnostic software used for the bringup, validation and manufacturing of new Hardware
It would be nice if you also had:
Exposure to Computer Architecture concepts.
Experience in Designing software solutions from Planning to implementation to testing in Academic projects.
Work closely with Hardware and Firmware engineers to:
Develop Diagnostic software for use with Hardware bringup, validation and manufacturing.
Develop tools for use in Hardware bringup and verification
Enhance the infrastructure used by the Bringup and diagnostics team.
Learn the role bring-up and diagnostics software plays in new Hardware development and manufacturing.
All tools and infrastructure in the diagnostics team is developed in Python and C++
$39k-47k yearly est. Auto-Apply 23d ago
Senior Program Director of Enterprise Transformation
Ciena Corp 4.9
Ciena Corp job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Reporting directly to the Chief Transformation Officer (CTO), the Senior Program Director position is a pivotal leadership role. It combines strategic vision with operational execution, requiring the ability to manage complex, cross-functional and concurrent transformation initiatives while maintaining focus on the broader organizational mission. The role is designed for a seasoned program director with extensive experience in delivering enterprise-wide transformation programs and driving measurable business outcomes.
Key Responsibilities
Program Ownership:
Direct accountability for the execution and delivery of 2-4 concurrent, enterprise-wide transformation programs.
Ensure programs achieve intended milestones, manage risks, dependencies, budgets, and deliver measurable value.
Governance Design:
Develop and enforce governance frameworks, including steering committees, tollgates, decision forums, reporting mechanisms, and methodologies.
Strategic Roadmap Management:
Maintain a multi-year transformation roadmap, ensuring alignment with organizational priorities and managing critical-path interdependencies.
Decision Support:
Lead scenario planning and trade-off analyses to balance speed, risk, and impact.
Prepare concise, high-impact executive materials to drive strategic decision-making.
Organizational Barriers:
Identify cultural, organizational, or leadership obstacles and provide actionable recommendations to the CTO.
Continuous Improvement:
Establish and refine operating mechanisms, tools, templates, and knowledge management processes to improve efficiency and program delivery.
Behavioral Traits
Curiosity and Creativity:
Demonstrates a proactive approach to exploring alternative solutions and adapting best practices.
Possesses a builder mentality, with a track record of creating new capabilities in ambiguous or green-field environments.
Consultative Mindset:
Operates as a strategic advisor, blending operational expertise with flexible, solution-oriented recommendations.
Pushes for faster decisions while balancing organizational realities.
Interpersonal Skills:
Ability to quickly build and maintain trusted relationships at all levels of the organization.
Balances assertiveness with empathy to drive change collaboratively.
Low-ego approach focused on enabling the CTO and leadership team's success.
Qualifications & Experience
Professional Background:
Significant and progressive leadership experience in large, complex, global public companies (preferably in manufacturing, technology, or industrial sectors).
Proven track record of delivering $50M+ cross-functional transformation programs in matrixed environments.
Technical Expertise:
Mastery of program/portfolio management methodologies, governance design, and value-tracking disciplines.
Financial acumen, including business-case development, cost-benefit analysis, and P&L impact modeling.
Communication Skills:
Exceptional executive storytelling and presentation skills, especially via PowerPoint.
Education & Certification:
Bachelor's degree required; MBA or advanced degree strongly preferred.
PMP, PgMP, PfMP, or equivalent certification is a plus.
Travel Flexibility:
Willingness to travel domestically and internationally as needed.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$122k-165k yearly est. 11d ago
Verification Engineer Intern (Summer 2026)
Ciena Government Solutions 4.9
Ciena Government Solutions job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
The successful candidate will be responsible for driving test strategies, test plans, and test execution for Ciena's WaveLogic Optical Modem. Additionally, the candidate will support field activities and frequently interact with customers, PLM, and R&D.
Develop comprehensive test plans to validate customer use-cases and product capabilities
Build test environment for test execution while considering potential and likely interactions across different features of the product
Perform validation testing activities,
Report defects and follow up on their closure with design team
Develop Python automation test cases for execution efficiency and augment existing automated test cases
The Must Haves:
Knowledge of optical technology and photonics
Experience working with developing automation with Python
Understanding of software testing
Understanding of Linux operation systems and standard tools
Knowledge of automation languages such as Python and should be able to write, execute and fix automation scripts
Strong analytical and problem-solving skills with proficiency in troubleshooting
Strong commitment to product excellence and quality, with ability to understand customers' perspective
Communication skills, presentation, and public speaking
Strong verbal and written communications skills, to effectively communicate/collaborate in multi-site environment.
Knowledge of software testing methodologies and best practices
Understanding of IP and Ethernet networking concepts, including TCP/IP, routing, switching, and VLANs
Understanding of CLI, JSON, and SDKs and how to use them to effectively communicate with and configure devices
Enrolled in a Bachelors or Masters in Electrical Engineering, Computer Engineering, or Optical Communications
In Person Work Requirements:
Work from Atlanta office at 1120 Sanctuary Parkway Alpharetta GA, Tuesday to Thursday.
Pay Range:
The pay range for this position is $26.50-$37.50
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$26.5-37.5 hourly Auto-Apply 25d ago
Consultant, Sales Engineer
Ciena Government Solutions 4.9
Remote Ciena Government Solutions job
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
We are seeking a Consultant, Sales Engineer as the customer facing, technical resource supporting Tier1/Tier2 Service Provider for the United States. The ideal candidate requires a strong technical background with an understanding of optical products, routing/switching products and customer applications. In addition, the candidate should possess the ability to position Ciena's leadership in networking hardware and software solutions as well as how Ciena's offerings differentiate against the competition. Candidate must be in the United States.
How You Will Contribute:
Will work with both internal and external organizations and stakeholders to drive solutions for our customers. You'll also perform technical oversight, including on-site customer engagements and support customer and internal architectural discussions and requirements.
Play a lead role in producing written proposals, network engineering designs/documentation as well as quoting solutions and actively consult with customers on best practices and how to incorporate Ciena's technology into their networks.
Assist in the preparation of quotes, RFx's responses and forecasts and collect and assist in the assessment of new product features as well as manage and track customer requests and help coordinate sales activities.
Be able to create, communicate and articulate the value of solutions to customers.
Understand the customers current network, software applications and architecture.
Work with both internal and external organizations to drive solutions for our customers.
Serve as a customer-facing primary contact for advanced technical issues.
Ability to understand network architectures and their building blocks.
Utilize Ciena's design and modeling tools to model optical network architectures.
Collect and assist in assessment of new product features.
Lead Customer Product and Technology solution discussions and presentation.
Lead the transition of customers from end-of life products to other Ciena solutions.
Plan and support product certification, acceptance testing, and network introduction activities.
Make independent decisions on routine technical activities in accordance with company policy and procedures.
Travel (~30-to-40%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations.
Performs other duties as assigned.
Must Haves:
Highly motivated, with strong interpersonal skills and ability to handle competing priorities.
Strong leadership skills with the ability to influence stakeholders to deliver objectives.
Ability to prioritize, organize, and operate in fast-paced environments.
Expert knowledge in positioning, designing, engineering, and planning of Layer 0/1 networks and services.
Demonstrable knowledge in positioning, designing, engineering, and planning of Layer 2/3 networks and services.
Experience working with engineering organizations to articulate technical concepts for end customers.
Expertise in positioning NMS systems as key elements for enabling automated networks.
Building network cost models that drive optimization of network designs.
Construction of product feature / price analysis spreadsheets
Excellent presentation and communication skills.
Sales opportunity and quote tool experience a plus
Problem solving and communication skills
Time management skills: ability to plan, prioritize, execute & follow-up within a timely manner
Professionalism in attitude, conduct, and appearance
Ability to build strong customer relationships and support an overall sales strategy
Technical background and desire to learn new technologies
Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers.
Excellent organizational skills due to dynamic nature of activities
Superior verbal and written communication skills
Bachelor's Degree (CS, EE), or equivalent experience, required
10+ years telecommunications / industry experience
The annual total target compensation pay range for this position is $181,400 - $289,800 USD. This includes both base and incentive compensation.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$93k-127k yearly est. Auto-Apply 23d ago
Network Engineer Co-op
Nokia Global 4.6
Remote job
(s): 1
Duration: 3 Months+
Education Recommendations
Currently a candidate for a bachelor's degree or diploma in Computer Science, Computer Systems Engineering, or a related field with an accredited school in the US.
Dell, Omni, Nuage, 77xx, switches and routers
IPAM solutions
Software Define Networking (SDN)
Sysadmin skillset
Ansible scripting
It would be nice if you also had:
Red Hat OpenShift (preferred) or VMware
Kubernetes application deployment
GCP (preferred) or Public Cloud
GitLab, Jenkins, Artifactory
API / script development
As part of our team, you will:
Supporting network equipment, including routers, proxy servers, switches, DNS, and DHCP
Design and implement new network solutions and/or improve the efficiency of current networks
Help maintain our infrastructure, including dual-stack network design and management, dynamic routing protocols, and load balancing
Implement Firewall rules
Zippia gives an in-depth look into the details of Ciena, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Ciena. The employee data is based on information from people who have self-reported their past or current employments at Ciena. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Ciena. The data presented on this page does not represent the view of Ciena and its employees or that of Zippia.
Ciena may also be known as or be related to Ciena, Ciena Corp and Ciena Corporation.