Customer Service Representative jobs at Cigna

Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 2-3 days per week. The Sales Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business. This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager. Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region. This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases. Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines. The incumbent candidate must be based out of the following office: Cleveland, OH Columbus, OH Responsibilities: * Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis. * Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. * Attend geographically assigned local market client/broker meetings * Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members. * Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner. Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention. * Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Understands multi-product and benefit options for dual systems, platforms, funding types. * Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed. * Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases. Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk. Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations. Including participation in project execution. * Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute. * Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success. * Qualifications: * Bachelor/Associate's degree in a related field preferred or at least 3+ years of related experience. * Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred * Exceptional customer centric skills and knowledge in all product and funding types strongly preferred. * Strong attention to detail; Ability to quickly understand the Clients' needs and expectations. * Proven Strong analytical and problem solving skills, strongly preferred * Organized and experienced in meeting tight deadlines * Strong communication and interpersonal skills (verbal, written) * Ability to consistently meet tight deadlines and work under pressure * Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required * Prior experience working with matrix partners and external customers is preferred * Ability to attend client/broker events locally with potential to travel If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Now Hiring: Future Remote Inside Sales Representatives! Apply Today - Classes Start January 2026! Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates * Licensed Class Begins: January 12, 2026 * Unlicensed Class Begins: January 26, 2026 Why Liberty Mutual? Pay Details: * Starting base salary is $45K with opportunity for growth. * Average earnings range from $55K-$75K through a combination of base salary and generous commission. * Top Performing Agents in their second year and onward, can earn up to $85k+. Our Sales Representative, Inbound Remote position is available for candidates based in the state of Pennsylvania, Virginia, Michigan, Maryland, New Hampshire, Ohio & Kentucky. Applicants must reside within these specified locations to be considered for this role. Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one. Job Details As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. You'd be a great fit if you are: A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! * Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. * Comprehensive medical benefits from Day 1. * No cold calls, all incoming warm leads. * Opportunities for rewards and recognition. * Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. * All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet service. Qualifications * 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. * Strong, engaging interpersonal and persuasion skills needed to close sales. * Ability to communicate well to both prospects and customers. * Excellent analytical, decision-making and organizational skills. * Strong typing capabilities and PC proficiency. * Property and Casualty License required after hire. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco

Now Hiring: Future Remote Inside Sales Representatives! Apply Today - Classes Start January 2026! Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates * Licensed Class Begins: January 12, 2026 * Unlicensed Class Begins: January 26, 2026 Why Liberty Mutual? Pay Details: * Starting base salary is $45K with opportunity for growth. * Average earnings range from $55K-$75K through a combination of base salary and generous commission. * Top Performing Agents in their second year and onward, can earn up to $85k+. Our Sales Representative, Inbound Remote position is available for candidates based in the state of Pennsylvania, Virginia, Michigan, Maryland, New Hampshire, Ohio & Kentucky. Applicants must reside within these specified locations to be considered for this role. Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one. Job Details As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. You'd be a great fit if you are: A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! * Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. * Comprehensive medical benefits from Day 1. * No cold calls, all incoming warm leads. * Opportunities for rewards and recognition. * Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. * All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet service. Qualifications * 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. * Strong, engaging interpersonal and persuasion skills needed to close sales. * Ability to communicate well to both prospects and customers. * Excellent analytical, decision-making and organizational skills. * Strong typing capabilities and PC proficiency. * Property and Casualty License required after hire. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco

Now Hiring: Future Remote Inside Sales Representatives! Apply Today - Classes Start January 2026! Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates * Licensed Class Begins: January 12, 2026 * Unlicensed Class Begins: January 26, 2026 Why Liberty Mutual? Pay Details: * Starting base salary is $45K with opportunity for growth. * Average earnings range from $55K-$75K through a combination of base salary and generous commission. * Top Performing Agents in their second year and onward, can earn up to $85k+. Our Sales Representative, Inbound Remote position is available for candidates based in the state of Pennsylvania, Virginia, Michigan, Maryland, New Hampshire, Ohio & Kentucky. Applicants must reside within these specified locations to be considered for this role. Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one. Job Details As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. You'd be a great fit if you are: A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! * Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. * Comprehensive medical benefits from Day 1. * No cold calls, all incoming warm leads. * Opportunities for rewards and recognition. * Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. * All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet service. Qualifications * 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. * Strong, engaging interpersonal and persuasion skills needed to close sales. * Ability to communicate well to both prospects and customers. * Excellent analytical, decision-making and organizational skills. * Strong typing capabilities and PC proficiency. * Property and Casualty License required after hire. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco

Now Hiring: Future Remote Inside Sales Representatives! Apply Today - Classes Start January 2026! Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates * Licensed Class Begins: January 12, 2026 * Unlicensed Class Begins: January 26, 2026 Why Liberty Mutual? Pay Details: * Starting base salary is $45K with opportunity for growth. * Average earnings range from $55K-$75K through a combination of base salary and generous commission. * Top Performing Agents in their second year and onward, can earn up to $85k+. Our Sales Representative, Inbound Remote position is available for candidates based in the state of Pennsylvania, Virginia, Michigan, Maryland, New Hampshire, Ohio & Kentucky. Applicants must reside within these specified locations to be considered for this role. Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one. Job Details As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. You'd be a great fit if you are: A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! * Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. * Comprehensive medical benefits from Day 1. * No cold calls, all incoming warm leads. * Opportunities for rewards and recognition. * Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. * All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet service. Qualifications * 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. * Strong, engaging interpersonal and persuasion skills needed to close sales. * Ability to communicate well to both prospects and customers. * Excellent analytical, decision-making and organizational skills. * Strong typing capabilities and PC proficiency. * Property and Casualty License required after hire. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco

Job DescriptionBenefits: Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance About the Role: Join The Lewis Agency as an Inside Sales/Customer Service representative in vibrant Austin, TX! This role offers a unique opportunity to connect with customers, providing them with exceptional service and tailored insurance solutions. Responsibilities: Engage with potential customers to identify their insurance needs and provide appropriate solutions. Manage inbound and outbound sales calls while maintaining a high level of customer satisfaction. Process policy renewals, changes, and claims inquiries efficiently. Utilize CRM software to track customer interactions and sales activities. Educate customers on coverage options and benefits to enhance their understanding of products. Collaborate with the team to achieve sales targets and improve customer experience. Handle customer complaints with professionalism and resolve issues promptly. Stay updated on industry trends and Allstate products to provide accurate information. Requirements: Proven experience in sales or customer service, preferably in the insurance industry. Active insurance license or willingness to obtain one within a specified timeframe. Strong communication skills with a customer-centric approach. Ability to work in a fast-paced environment and manage multiple tasks. Detail-oriented with excellent organizational skills. Proficient in using CRM systems and Microsoft Office Suite. Positive attitude and a team player mentality. High school diploma or equivalent; associate or bachelors degree preferred. About Us: The Lewis Agency has been serving the Austin community for over a decade, providing reliable insurance solutions tailored to individual needs. Customers love our commitment to exceptional service and our knowledgeable team, while employees appreciate the supportive work environment and opportunities for growth. This is a remote position.

The Personal Lines Producer at D. Hatcher & Associates, Allstate is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Benefits/Perks: For the right high-performing candidate who meets quotas, there is a potential for work-from-home flexibility Excellent career path and mostly recession-proof industry Base pay plus commissions (based on minimum production requirement) Bonuses Paid Time Off Professional Development Job Stability in a growing industry We'll reimburse you for the Property and Casualty Responsibilities: Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support. Support and prepare clients for renewal and retention, and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Requirements: Possess a valid drivers license and a source of reliable transportation. You must be willing to obtain an Insurance license. About our Agency I have over 20 years of Insurance experience and am looking to grow.

The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support. Key Responsibilities Answer and manage incoming client phone calls in a professional and friendly manner Assist clients with endorsements and policy changes on auto, home, and other lines of insurance Provide clear explanations of billing statements, payments, and account balances Process customer requests accurately and in a timely fashion Ensure compliance with state and Allstate guidelines in all client interactions Support the agency team with administrative and service-related tasks as needed Qualifications Active Pennsylvania Personal Lines License (required) Prior experience in insurance customer service or related field preferred Strong communication and problem-solving skills Ability to work independently and manage multiple tasks Proficient with basic computer systems and agency management software (training provided) Schedule & Compensation Part-Time Position (hours flexible, to be discussed during interview) Competitive hourly pay, with opportunity for growth within the agency Why Join Us? At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule. This is a remote position.

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Senior Pharmacy Resolution Specialist will act as a subject matter expert and handles more complex pharmacy issues and respond to escalated calls from members, provider/physician's offices and pharmacies. This role will make outbound calls and enters pharmacy overrides into systems based on approved guidelines and approvals provided from clinical pharmacists. Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests Offers options including submission of a prior authorization request Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates) Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards Assists team members often guiding them to the appropriate resolution of more complex and difficult inquiries Participates in the training of less experienced staff, including opportunity for job shadowing Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility Presents proposed solutions in a clear and concise manner Assists with audit preparation as needed Assists with miscellaneous special project work as assigned Performs other duties as assigned Complies with all policies and standards Education/Experience: High School Diploma/GED. 2 years of experience with call center/customer service. Experience in healthcare environment (pharmacy operations, managed care, pharmacy hospitals and or pharmacy retail settings) License/Certification: Pharmacy technician certification preferred Pay Range: $19.04 - $32.35 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. RESPONSIBILITIES • Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies. • An average of 70-80 calls are expected daily. • Take calls back-to-back while toggling through several applications on multiple screens. • Attend 100% of trainings, and the first 90 days of employment. •Regular and predictable attendance. • Resolve customer complaints through independent problem-solving skills and one-call resolution. • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service. QUALIFICATIONS • High School diploma or equivalent • 1 year of call center experience is required • A dedicated workspace with no distractions is required • Intermediate proficiency in Microsoft Outlook • Strong organization skills, written, and verbal communication skills • Ability to remain calm and helpful even when dealing with difficult situations • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience • Computer literacy and ability to manage multiple applications simultaneously. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 8:00 am and 10:00 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. This position is fully remote. It is preferred that applicants reside within a 50-mile radius of Chandler AZ, Plano TX, Lake Mary FL, Suwanee GA, and Indianapolis Indiana, but not required. License: Active P&C Producers insurance license REQUIRED. Responsibilities: * Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. * Builds rapport with each customer. * Listens to customers' requests and inquiries. * Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. * Uses de-escalation tactics and when necessary, escalates to appropriate team. * Processes policyholder transactions accurately and within Customer Response Center established time standards. * Interprets policy contracts to insured based on expert knowledge of personal lines auto products. * Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. * Understands aspects of billing systems as it pertains to policy coverage. * Identifies and communicates transactions and impacts to policy premium. * Evaluates and makes decisions regarding exceptions to payment plan and fees. * Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. * Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. * Develops and maintains product, procedural and technical systems knowledge. * Completes licensing and continuing education requirements. * Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. * Performs additional duties as assigned. Qualifications * Associates degree or 1+ year Insurance experience preferred. * 2 years'+ related Customer Service experience is required. * Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. * Excellent communication and interpersonal skills are required. * P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco

Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 8:00 am and 10:00 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. This position is fully remote. It is preferred that applicants reside within a 50-mile radius of Chandler AZ, Plano TX, Lake Mary FL, Suwanee GA, and Indianapolis Indiana, but not required. License: Active P&C Producers insurance license REQUIRED. Responsibilities: * Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. * Builds rapport with each customer. * Listens to customers' requests and inquiries. * Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. * Uses de-escalation tactics and when necessary, escalates to appropriate team. * Processes policyholder transactions accurately and within Customer Response Center established time standards. * Interprets policy contracts to insured based on expert knowledge of personal lines auto products. * Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. * Understands aspects of billing systems as it pertains to policy coverage. * Identifies and communicates transactions and impacts to policy premium. * Evaluates and makes decisions regarding exceptions to payment plan and fees. * Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. * Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. * Develops and maintains product, procedural and technical systems knowledge. * Completes licensing and continuing education requirements. * Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. * Performs additional duties as assigned. Qualifications * Associates degree or 1+ year Insurance experience preferred. * 2 years'+ related Customer Service experience is required. * Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. * Excellent communication and interpersonal skills are required. * P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco

The Executive Response Specialist is a key position within our offices. As a Executive Response Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary. What will be my duties and responsibilities in this job? Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels Manage multiple issues/cases at one time simultaneously based on workload Interact with customers related to written escalated concerns in public and/or social media platforms Analyze and take action on the best possible outcome based on potential risk for an amicable resolution May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis Required to log and track each issue in multiple tracking systems for the purpose of generating reports Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date ACA (Accredited Claims Adjuster's license) License must be acquired and maintained to be part of this team What are the requirements needed for this position? Associate's Degree in Business, Marketing, or equivalent experience or; 2 + years in experience in business analysis, research, or related fields or; 2 + years in experience in business writing or; 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience. ACA (Accredited Claims Adjuster's license) License - is required within the first 90 days of hire. Ability to apply learned knowledge of campaign through evaluation or coaching sessions Proficient in MS Word, Excel and other MS Office Applications Consistent performance in all areas that reflect the standard required by the company Ability to handle multiple tasks simultaneously with priorities Strong analytical & problem-solving skills Strong customer service skills Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service Strong organization skills and time management skills What other skills/experience would be helpful to have? Bilingual (Spanish/English) Understanding of client contracts, operations, company products & services What are the working conditions and physical requirements of this job? General office demands This is a fully remote position This role works 9:00am EST - 6:00pm EST #LI-Remote Pay Range: $20.49 - $33.81 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Are you bilingual in Spanish and English with an insurance license looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting January 26,2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you'll play a key role in supporting Safeco's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we're excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco We can recommend jobs specifically for you! Click here to get started.

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Start your journey with us The Corporate Accounts Receivable department is currently seeking customer service representatives to provide courteous, professional, and technical phone support for customers. Hourly: The pay range for this position is $18.50 - $19.50 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to: * answering incoming calls to provide customers with assistance in making payments * use incident and problem management system to document, track, update, and close case activities * provide customers with technical assistance and guidance to prevent recurring problems with their online accounts and online bill pay * perform basic hardware and software troubleshooting to resolve or escalate incident * provide management with status reports * making outbound calls to follow up with customers or incidents * resolving customer issues promptly, efficiently, and in the first call when possible * maintaining accurate and professionally written records of customer interactions and transactions * meeting performance targets such as call handling time, customer satisfaction, and calls per day * follow and support internal and external audit compliance * work with Commercial Lines, Personal Lines and Life Insurance billing * advise basic account information and payment status to callers * direct calls to the appropriate department when assistance is needed * improve and develop technical support skills through outside education * collaborating with team members to ensure a seamless customer experience * perform other administrative functions within the team to accomplish team goals * work the following schedule: * training schedule of 7:30am -4:15pm EST for 6-8 weeks * after training concludes, shift hours would be 10:15am - 7:00pm EST * Saturday rotation within once every 4-6 weeks with hours being 7:30am-noon EST Be equipped with: * prior call center customer service experience, 2-4 years preferred * prior help desk experience preferred * customer service experience preferred * attitude for excellence in customer service * the ability to analyze and solve problems * excellent written and verbal communication skills * proficient in Windows operating systems * aptitude for technology and working knowledge of PCs and networks * proficient knowledge of Microsoft Office products such as Word, Excel and Outlook You've earned: * a high school diploma or equivalent Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

Job Description Our office is growing fast and we need People who we can learn and think on their feet! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. No prior experience is necessary, but is a great way to connect with customers at the start of your new position!? Apply for the position today by completing the form and completing the assessment. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Licensing Assistance Responsibilities Process customer policy change requests. Complete customer reviews and discover cross-sell opportunities. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Schedule appointments for our Financial Specialist to meet prospective customers. Responds to all inquiries, service requests, and sales requests within specified time frame. Requirements Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Great Customer Service Skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations. Property & Casualty License (Does not have to be licensed currently)

Job Description Join the vibrant team at Allstate - Harnack Family Insurance in N. Canton, Ohio, as a Customer Service Representative. As part of our grounded and community-focused office, you'll be at the forefront of ensuring our clients receive exceptional service. In this inviting role, you will be the friendly face and voice of our agency, helping to build strong, lasting relationships with our valued clients. Your positive attitude and commitment to excellence will make you an indispensable part of our team. No remote work herethis opportunity offers the chance to engage with clients and co-workers face-to-face, fostering a supportive and collaborative office environment. If you have a knack for problem-solving and a passion for helping others, we encourage you to become a part of our family-oriented team. Apply now and help us continue providing outstanding service to our community! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities Client Assistance: Provide exceptional customer service by responding to inquiries through various communication channels, ensuring customer satisfaction. Issue Resolution: Address and resolve customer issues promptly, maintaining a positive and professional demeanor at all times. Policy Management: Assist clients with policy changes, billing inquiries, and coverage options while ensuring accuracy and compliance. Record Maintenance: Accurately document customer interactions and maintain up-to-date records in the company's CRM system. Team Collaboration: Work closely with team members to ensure a seamless experience for customers and support overall team goals. Continuous Improvement: Keep up-to-date with insurance products and policies to provide informed guidance to customers, continually enhancing service delivery. Requirements Education: A high school diploma or equivalent is required. Experience: Customer service experience in the insurance sector is preferred. Communication: Excellent verbal and written communication skills are essential. Interpersonal Skills: Strong aptitude for building relationships with clients and colleagues alike. Problem-solving: Ability to handle and resolve client issues effectively and efficiently. Detail-oriented: Keen attention to detail to ensure accurate record-keeping and policy information. Computer Skills: Proficiency in standard office software, including Microsoft Office Suite. Adaptability: Comfortable working in a dynamic and fast-paced environment, with a willingness to learn new skills. Team Player: Ability to work collaboratively within a diverse team setting, contributing positively to team goals.

Looking for a new career or a great internship to build your resume ? Look to Farmers and the Hoag Agency The ideal candidate is a self-starter, and exhibits excellent interpersonal skills to handle client's needs - in person or over the phone. Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities around the office. Good organizational skills and an ability to prioritize are a must. This position has the potential to develop into a rewarding career in insurance, with unlimited possibilities. Pay is based on experience. What The Hoag Agency Offers? Unlimited potential and growth Great resume building internship for a college student. (We will work with you to get college credits from your university) Paid Training and Licensing Flexible schedule Competitive pay for experienced candidates, especially those already holding an insurance license Send resume to khoag@farmers agent.com. Founded in 1928, Farmer's Group, Inc. has grown into the country's third largest home and auto insurance carrier as well as a top specialty product carrier in the United States! Recognized by Corporate Exchange USA & Training Magazine as the #1 Corporate Training Program in America, we're proud to produce some of the finest Agents in the industry. Job Description Determine client requirements and expectations in order to help the client identify specific products and solutions Cross-sell/up-sell products to existing clients Keep records of client interactions and transactions Assist in annual review process by contacting clients and preparing personalized customer coverage recommendations based on clients' needs General customer service duties Qualifications Become licensed in Property & Casualty Insurance Confirmed High School Diploma or GED Certificate Attention to Detail/Organization Strong written/verbal communication skills Basic PC skills Strong analytical capability Conflict resolution skills Additional Information All your information will be kept confidential according to EEO guidelines.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Licensed Inside Sales Representative is responsible for driving sales growth for the organization through inbound and outbound modes of interaction. The representative is responsible for using strong sales skills to deliver a proven sales method that uncovers customer needs, identifies gaps in coverage, recommends solutions to fully protect customers, all while building a case to positively influence the decision to purchase Allstate's products and products within the Allstate family of companies, including other Allstate-owned brands. The representatives will be evaluated based on sales production, time management, quality of business produced, and strict adherence to company and industry rules, regulations, and processes that protect Allstate and its customers. Work from home to drive sales growth for the organization by connecting with interested prospective customers via inbound and outbound calls, live chat, SMS, etc. You will use your insurance expertise by uncovering the prospect's needs, identifying gaps in coverage, recommending solutions from across a broad product portfolio of Allstate and Allstate owned brands, and converting them into customers using a proven sales strategy. You will utilize your Personal Lines or Property & Casualty Lines license or obtain your license with Allstate's licensing assistance and reimbursement of licensing exam and fees upon approval Compensation & Benefits Base Pay: $17.50 per hour Target Total Compensation: $49,400 - $74,100 per year (Base Pay + Uncapped Performance-Based Incentives). Incentives are based on productivity and are not guaranteed. Payments are governed by the terms of the applicable sales bonus plan, which is subject to change at Allstate's discretion. Pay differentials may apply for shifts and Spanish/English bilingual Paid training for classroom and on-the-phone training from day one of employment Licensing assistance and reimbursement of licensing exam and fees upon approval Internet reimbursement Eligible for Allstate's full suite of employee benefits from day one including health insurance, pension, 401(k), tuition reimbursement, wellbeing programs and so much more. Visit AllstateGoodLife.com to learn more. *Incentive based on productivity; incentive payments are not guaranteed and are governed by the terms of the applicable commission plan which is subject to change at Allstate's discretion Earn $3,000.00 in a Sign-on Bonus for successfully completing your licensing requirements prior to hire External Applicants - Bring your license, or use the Allstate provided study material to obtain your license prior to your start date and earn a sign on bonus of $3,000 paid after 90 days of employment Job Requirements Hold an active Personal Lines or Property & Casualty License in your state of residence is highly preferred If not currently licensed, earn your Personal Lines or Property & Casualty License with Allstate's support At least 1 year of sales, customer service with a sales focus or related experience preferred Open to weekend and night hours Possess high stress tolerance and critical thinking skills Receptive to coaching and feedback Strong communication skills Ability to work independently and hold yourself accountable for your performance Able to navigate multiple computer programs at one time Reliable internet with plug-in ethernet/network cable Dedicated workspace in your home; Allstate will provide all the equipment HS Diploma or GED is required How we position you for success: We empower you to be the expert by providing you with extensive training, consistent support, and by rewarding you for your success through our attainable bonus structure. No Prospecting - As a part of the inside sales team leads are delivered directly to you Professional Development - Learn and advance within a Fortune 100 company Best-In-Class Leaders and Teams - Work alongside a team of equally ambitious and passionate colleagues, while always feeling supported and valued from the top-down Stable Recognizable Brand - Backing of a longstanding brand with over 90 years of experience setting out to transform the insurance industry Reputable Product Suite - Allstate offers a wide set of highly reputable products that everyone needs Respect & Appreciation - Join a team where diverse perspectives are respected and always welcome Work/Life Balance: Enjoy a predictable work schedule that meets yours and company needs while working from the comfort of your home Generous PTO policy Comprehensive Training: Allstate will reimburse the cost to help you study for, and earn, the appropriate resident insurance sales license We offer 5-7 weeks of paid training, based on need Ongoing training opportunities for continuous improvement You'd be a great fit if you are: Highly motivated and enjoys being rewarded for your efforts Energized by a challenge while also being able to make an impact Committed to doing what it takes to be successful in sales A strong communicator who's passionate about helping others Comfortable with navigating multiple computer programs *This position is only available within the US, but not currently available for Puerto Rico, California, New York, Alaska, Hawaii, or Washington state residents. Candidates who reside in locations where the local minimum wage exceeds the base pay for this position are also not eligible for consideration. This is due to compliance with wage regulations and internal compensation practices. DS01 Skills Customer Centricity, Customer Insights, Customer Sales, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented, Sales, Sales Operations, Strategic Selling Compensation Compensation offered for this role is $17.50 - 23.13 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.