Operation Supervisor jobs at Cigna

The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements. Work Schedule: Shift will be Mon - Thurs 3:30pm - 2:00am Location: 4600 North Hanley Road; St. Louis, MO 63134 What you will do: Develop, track and monitor employee's safety, compliance to quality, service and production standards. Monitor prescription turnaround time so that internal standards and client performance guarantees are met. Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals. Address staff concerns and day to day operational, system, customer service, quality, and professional issues. Work in production as needed. Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy. Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects. Other special projects and tasks as assigned. What you will need: High school diploma or GED BA/BS degree preferred. Minimum of two years operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering) Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position. Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred. Knowledge of lean or process improvement methodologies Excellent oral and written communication skills Ability to adapt in a dynamic work environment, make independent decisions. Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. Willingness to work a flexible schedule for peak times. Monitors daily operations of a unit and actively assists or provides direction to subordinates as required. May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised) Ensures that projects are completed on schedule following established procedures and schedules. General PC knowledge including Microsoft Office, Internet, and email. Why join us? Health coverage effective day 1 (including medical, dental, vision) Holiday Pay and Paid Time Off (PTO) 401K with company match Tuition reimbursement Growth Opportunities Fun, friendly and unique culture - bring your whole self to work every day! This is an onsite position. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Your new role: Hays are partnering with a fast-growing, $100M+ revenue General Contractor based in the DC metro region who are looking to hire an Operations Manager. Base salary up to $240K in addition to a Profit Sharing Plan. Successful candidates will have a strong background working in commercial general contracting in new construction and renovations. Encouraged to apply are professionals working for a general contractor in the capacity of a Project Executive, Operations Managers or Vice President. This position will report directly into C-Suite. Looking to start someone in this position in either January or February. Flexible for interviews on this position throughout the Holiday season. About the company and projects: $100M+ revenue company with project pipeline already fully built out for 2026 and now in planning stages for 2027. Heading into the January, the company are looking to invest in a Vice President of Construction to help provide a more streamlined senior leadership team. This position will have operationally oversight of the preconstruction and the project management team, currently sitting at 20 talented personnel. Projects this company deliver are all commercial based, ranging in the $10M-$25M range but have had exposure on projects up to $80M. Combination of new construction and renovations and only operate in the DC, VA, MD - heavy focus on the metro area. You will also be incorporated into all executive strategy discussions surrounding business development and client pursuits, company vision, P&L analysis and forecast, hiring and personnel management. What you will need to succeed: 15+ years of Washington DC, MD or VA commercial construction experience working directly for a general contractor. Diverse commercial construction project experience required, must have new construction and renovation experience. Construction experience in DC is required, as well as candidates that live in the DMV region. Out of state candidates will not be considered at this present time and no relocation package will be provided for this position. Ability to get ‘hands on' in a Operations Manager position, this is a small but growing team and the need to multi-task is required including working on project management and preconstruction tasks. Proven leader that has managed a team of 10+, currently or previously and in the capacity of a Construction Operations Manager, Director, Executive or VP role. Compensation and Benefits: Base salary up to $240K, depending on experience and skill level. Profit Sharing Plan. Company Vehicle. 401(k) plan with a matching contribution. Comprehensive and company paid Healthcare, Dental and Vision plan, single and family plans available. 4 weeks starting PTO. What to do now? If you are interested and meet the above criteria for this Construction Operations Manager position, please call Scott Kinson on ************ or click apply now to submit your resume.

A leading South Florida construction firm is seeking an experienced Lead Superintendent to manage the delivery of garden-style multifamily communities in the Miami - Fort Lauderdale area. This is a high-impact role for a proven leader who can drive quality, safety, and schedule performance on complex residential projects. Key Responsibilities: Oversee all on-site construction activities for garden-style multifamily projects. Manage subcontractors, vendors, and field teams to ensure smooth operations. Maintain strict adherence to safety standards, building codes, and project specifications. Develop and monitor project schedules, proactively resolving delays or conflicts. Serve as the primary on-site point of contact for owners, architects, and project managers. Ensure top-tier quality control and timely completion of all phases. Qualifications: 7+ years of experience in multifamily construction, with at least 3 years in a superintendent leadership role. Demonstrated success managing garden-style multifamily projects from start to finish. Strong knowledge of construction processes, scheduling, and safety compliance. Exceptional leadership, communication, and problem-solving skills. Ability to thrive in a fast-paced environment and manage multiple priorities. Preferred: Familiarity with the Miami market or similar regions. Bilingual (English/Spanish) is a plus. What They Offer: Competitive compensation and performance-based incentives. Comprehensive benefits package (health, dental, vision, 401k). Career growth opportunities with a respected industry leader. A collaborative team environment and exciting projects in a booming market.

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a **Leader, Quality Analytics Operations** to join #TeamMVP. This is the opportunity for you if you have a passion for health equity, strategic engagement, and driving operational excellence. **What's in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work For in the NY Capital District** , one of **the Best Companies to Work For in New York** , and an **Inclusive Workplace** . **Qualifications you'll bring:** + Bachelor's Degree preferred; will consider equivalent experience. + Three years' experience with data analysis and/or health care quality operations. + Possess strong personnel management skills. + Experience with HEDIS, Medicare Stars, and NYSDOH QARR reporting requirements. + Possess strong analytical skills with detailed knowledge of healthcare operations and datasets. + Possess strong problem-solving skills with a keen attention to detail. + Proven ability to work under pressure and manage multiple priorities effectively. + Self-motivated, proactive, and capable of driving initiatives independently. + Excellent communication and collaboration skills across cross-functional teams. + Microsoft SQL. + Interpersonal skills (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills, and the ability to interact with most levels of business, technical and end users. + Strategic Thinking: Aligns analytics operations with organizational priorities and anticipates future needs. + Influence & Collaboration: Builds strong relationships and fosters cooperation across teams and departments. + Decision-Making: Demonstrates sound judgment and data-driven decision-making under pressure. + Change Leadership: Champions innovation and process improvements, including automation initiatives. + Talent Development: Mentors and develops team members to achieve peak performance. + Accountability: Holds self and team responsible for delivering high-quality, timely results. + Curiosity to foster innovation and pave the way for growth. + Humility to play as a team. + Commitment to being the difference for our customers in every interaction. **Your key responsibilities:** + Lead and execute quality analytics to support organizational excellence. + Manage annual HEDIS data submissions, including completion of the HEDIS Roadmap, audit coordination, and support for the medical record review project. + Oversee data processes and deliverables for regulatory and performance programs. + Collaborate with business, technical, and Data Governance teams to ensure data integrity and availability. + Monitor and enhance data accuracy, reliability, and compliance standards. + Identify and implement process improvements and automation to increase efficiency and reduce technical debt. + Acquire and integrate data as needed to support quality improvement initiatives. + Foster collaboration by encouraging cross-functional teamwork and promoting cooperation across organizational boundaries. + Serve as a trusted partner to internal and external stakeholders, ensuring expectations and requirements are met. + Other duties as assigned by leadership **.** + Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. **Where you'll be:** Hybrid in Fishkill, Rochester, Schenectady or Tarrytown, NY **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ******************** . **Job Details** **Job Family** **Medical Management/Clinical** **Pay Type** **Salary** **Hiring Min Rate** **121,767 USD** **Hiring Max Rate** **135,000 USD**

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a **Leader, Quality Analytics Operations** to join #TeamMVP. This is the opportunity for you if you have a passion for health equity, strategic engagement, and driving operational excellence. **What's in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work For in the NY Capital District** , one of **the Best Companies to Work For in New York** , and an **Inclusive Workplace** . **Qualifications you'll bring:** + Bachelor's Degree preferred; will consider equivalent experience. + Three years' experience with data analysis and/or health care quality operations. + Possess strong personnel management skills. + Experience with HEDIS, Medicare Stars, and NYSDOH QARR reporting requirements. + Possess strong analytical skills with detailed knowledge of healthcare operations and datasets. + Possess strong problem-solving skills with a keen attention to detail. + Proven ability to work under pressure and manage multiple priorities effectively. + Self-motivated, proactive, and capable of driving initiatives independently. + Excellent communication and collaboration skills across cross-functional teams. + Microsoft SQL. + Interpersonal skills (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills, and the ability to interact with most levels of business, technical and end users. + Strategic Thinking: Aligns analytics operations with organizational priorities and anticipates future needs. + Influence & Collaboration: Builds strong relationships and fosters cooperation across teams and departments. + Decision-Making: Demonstrates sound judgment and data-driven decision-making under pressure. + Change Leadership: Champions innovation and process improvements, including automation initiatives. + Talent Development: Mentors and develops team members to achieve peak performance. + Accountability: Holds self and team responsible for delivering high-quality, timely results. + Curiosity to foster innovation and pave the way for growth. + Humility to play as a team. + Commitment to being the difference for our customers in every interaction. **Your key responsibilities:** + Lead and execute quality analytics to support organizational excellence. + Manage annual HEDIS data submissions, including completion of the HEDIS Roadmap, audit coordination, and support for the medical record review project. + Oversee data processes and deliverables for regulatory and performance programs. + Collaborate with business, technical, and Data Governance teams to ensure data integrity and availability. + Monitor and enhance data accuracy, reliability, and compliance standards. + Identify and implement process improvements and automation to increase efficiency and reduce technical debt. + Acquire and integrate data as needed to support quality improvement initiatives. + Foster collaboration by encouraging cross-functional teamwork and promoting cooperation across organizational boundaries. + Serve as a trusted partner to internal and external stakeholders, ensuring expectations and requirements are met. + Other duties as assigned by leadership **.** + Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. **Where you'll be:** Hybrid in Fishkill, Rochester, Schenectady or Tarrytown, NY **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ******************** . **Job Details** **Job Family** **Medical Management/Clinical** **Pay Type** **Salary** **Hiring Min Rate** **121,767 USD** **Hiring Max Rate** **135,000 USD**

Qualifications you'll bring: Bachelor's Degree preferred; will consider equivalent experience. Three years' experience with data analysis and/or health care quality operations. Possess strong personnel management skills. Experience with HEDIS, Medicare Stars, and NYSDOH QARR reporting requirements. Possess strong analytical skills with detailed knowledge of healthcare operations and datasets. Possess strong problem-solving skills with a keen attention to detail. Proven ability to work under pressure and manage multiple priorities effectively. Self-motivated, proactive, and capable of driving initiatives independently. Excellent communication and collaboration skills across cross-functional teams. Microsoft SQL. Interpersonal skills (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills, and the ability to interact with most levels of business, technical and end users. Strategic Thinking: Aligns analytics operations with organizational priorities and anticipates future needs. Influence & Collaboration: Builds strong relationships and fosters cooperation across teams and departments. Decision-Making: Demonstrates sound judgment and data-driven decision-making under pressure. Change Leadership: Champions innovation and process improvements, including automation initiatives. Talent Development: Mentors and develops team members to achieve peak performance. Accountability: Holds self and team responsible for delivering high-quality, timely results. Curiosity to foster innovation and pave the way for growth. Humility to play as a team. Commitment to being the difference for our customers in every interaction. Your key responsibilities: Lead and execute quality analytics to support organizational excellence. Manage annual HEDIS data submissions, including completion of the HEDIS Roadmap, audit coordination, and support for the medical record review project. Oversee data processes and deliverables for regulatory and performance programs. Collaborate with business, technical, and Data Governance teams to ensure data integrity and availability. Monitor and enhance data accuracy, reliability, and compliance standards. Identify and implement process improvements and automation to increase efficiency and reduce technical debt. Acquire and integrate data as needed to support quality improvement initiatives. Foster collaboration by encouraging cross-functional teamwork and promoting cooperation across organizational boundaries. Serve as a trusted partner to internal and external stakeholders, ensuring expectations and requirements are met. Other duties as assigned by leadership. Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. Where you'll be: Hybrid in Fishkill, Rochester, Schenectady or Tarrytown, NY

The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. This position will be based in both New Haven, CT and White Plains, NY, with responsibilities divided between the two locations. Position Responsibilities: People/Performance Management Oversee UAA team to meet/exceed NA Operations performance metrics Develop UAA Talent through oversight of training and development planning/execution/monitoring Collaborate with CI UW counterparts to assure mutual priorities are achieved Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process. Deliver regular, results driven feedback tied to performance goals/metrics. Maintain an open and collaborative engagement with staff that encourages diversity of thought Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows. Assure timely completion of performance reviews, goal setting and compensation administration Create and execute plans to retain high potential employees Process Management Assure team adherence and compliance with established processes/workflows and roles. Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. Review and communicate all process/workflow changes/enhancements and assure UAA adoption. Review workflows and escalate any process improvement suggestions to Regional Ops Manager. Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs. Assure UAA adoption of Corporate automation strategies Service Management Oversee process to assure all service delivery goals are met Act as point of contact for CI business partners regarding operational process, service and people management Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed. Financial Management Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close) Oversee reporting on premium bookings for assigned departments Ensure timely transfer of eligible business to underwriting center to maximize branch resources Partner with CSSC to resolve collection/billing issues Oversee timely resolution of WC Bureau Crits to eliminate fines Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools. Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. Demonstrated results orientation with ability to problem solve and provide solutions. Strong business acumen and critical thinking skills which lead to confident decision making Ability to learn quickly, prioritize work, and perform within time constraints. Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. Ability to manage remote staff Ability to adapt to fast paced environment Ability to lead /influence team to meet business priorities. Education and Experience: Associates Degree or equivalent, 4-Year degree preferred Minimum of 5-7 years relevant insurance/supervisory experience The pay range for the role is $79,200 to $112,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a **Leader, Quality Analytics Operations** to join #TeamMVP. This is the opportunity for you if you have a passion for health equity, strategic engagement, and driving operational excellence. **What's in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work For in the NY Capital District** , one of **the Best Companies to Work For in New York** , and an **Inclusive Workplace** . **Qualifications you'll bring:** + Bachelor's Degree preferred; will consider equivalent experience. + Three years' experience with data analysis and/or health care quality operations. + Possess strong personnel management skills. + Experience with HEDIS, Medicare Stars, and NYSDOH QARR reporting requirements. + Possess strong analytical skills with detailed knowledge of healthcare operations and datasets. + Possess strong problem-solving skills with a keen attention to detail. + Proven ability to work under pressure and manage multiple priorities effectively. + Self-motivated, proactive, and capable of driving initiatives independently. + Excellent communication and collaboration skills across cross-functional teams. + Microsoft SQL. + Interpersonal skills (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills, and the ability to interact with most levels of business, technical and end users. + Strategic Thinking: Aligns analytics operations with organizational priorities and anticipates future needs. + Influence & Collaboration: Builds strong relationships and fosters cooperation across teams and departments. + Decision-Making: Demonstrates sound judgment and data-driven decision-making under pressure. + Change Leadership: Champions innovation and process improvements, including automation initiatives. + Talent Development: Mentors and develops team members to achieve peak performance. + Accountability: Holds self and team responsible for delivering high-quality, timely results. + Curiosity to foster innovation and pave the way for growth. + Humility to play as a team. + Commitment to being the difference for our customers in every interaction. **Your key responsibilities:** + Lead and execute quality analytics to support organizational excellence. + Manage annual HEDIS data submissions, including completion of the HEDIS Roadmap, audit coordination, and support for the medical record review project. + Oversee data processes and deliverables for regulatory and performance programs. + Collaborate with business, technical, and Data Governance teams to ensure data integrity and availability. + Monitor and enhance data accuracy, reliability, and compliance standards. + Identify and implement process improvements and automation to increase efficiency and reduce technical debt. + Acquire and integrate data as needed to support quality improvement initiatives. + Foster collaboration by encouraging cross-functional teamwork and promoting cooperation across organizational boundaries. + Serve as a trusted partner to internal and external stakeholders, ensuring expectations and requirements are met. + Other duties as assigned by leadership **.** + Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. **Where you'll be:** Hybrid in Fishkill, Rochester, Schenectady or Tarrytown, NY **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ******************** . **Job Details** **Job Family** **Medical Management/Clinical** **Pay Type** **Salary** **Hiring Min Rate** **121,767 USD** **Hiring Max Rate** **135,000 USD**

Qualifications you'll bring: Bachelor's Degree preferred; will consider equivalent experience. Three years' experience with data analysis and/or health care quality operations. Possess strong personnel management skills. Experience with HEDIS, Medicare Stars, and NYSDOH QARR reporting requirements. Possess strong analytical skills with detailed knowledge of healthcare operations and datasets. Possess strong problem-solving skills with a keen attention to detail. Proven ability to work under pressure and manage multiple priorities effectively. Self-motivated, proactive, and capable of driving initiatives independently. Excellent communication and collaboration skills across cross-functional teams. Microsoft SQL. Interpersonal skills (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills, and the ability to interact with most levels of business, technical and end users. Strategic Thinking: Aligns analytics operations with organizational priorities and anticipates future needs. Influence & Collaboration: Builds strong relationships and fosters cooperation across teams and departments. Decision-Making: Demonstrates sound judgment and data-driven decision-making under pressure. Change Leadership: Champions innovation and process improvements, including automation initiatives. Talent Development: Mentors and develops team members to achieve peak performance. Accountability: Holds self and team responsible for delivering high-quality, timely results. Curiosity to foster innovation and pave the way for growth. Humility to play as a team. Commitment to being the difference for our customers in every interaction. Your key responsibilities: Lead and execute quality analytics to support organizational excellence. Manage annual HEDIS data submissions, including completion of the HEDIS Roadmap, audit coordination, and support for the medical record review project. Oversee data processes and deliverables for regulatory and performance programs. Collaborate with business, technical, and Data Governance teams to ensure data integrity and availability. Monitor and enhance data accuracy, reliability, and compliance standards. Identify and implement process improvements and automation to increase efficiency and reduce technical debt. Acquire and integrate data as needed to support quality improvement initiatives. Foster collaboration by encouraging cross-functional teamwork and promoting cooperation across organizational boundaries. Serve as a trusted partner to internal and external stakeholders, ensuring expectations and requirements are met. Other duties as assigned by leadership. Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. Where you'll be: Hybrid in Fishkill, Rochester, Schenectady or Tarrytown, NY

The Customer Operations Supervisor is a people leader role within the Customer Operations department, responsible for the support and development of Customer Service Representatives and Customer Operations Coordinators. Additionally, this position coordinates with internal and external customers to consistently execute a positive customer experience while managing the day to day operations within the department. Minimum Qualifications 5+ years as IC w/Associate's degree; 0+ years supervisory Knowledge, Skills, Abilities Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200 Supervises Customer Operations functions to ensure work is completed within a timely and accurate basis. Reviews and follows up on Customer Service Representatives (CSRs) electronic, telephone, and written inquiries to coach and develop CSR processes, create performance improvement plans, enhance KPIs, improve competencies, and discuss corrective action as needed. Ensures all requests forwarded from Customer Operations or other internal departments are completed within required time frames. Develops and implements goals around departmental or individual KPIs and competencies to ensure business unit and Enterprise goals are met. Resolves escalated/sensitive customer service-related issues in an efficient manner while promoting customer loyalty and retention. Communicates, supervises, and/or facilitates training on any new processes as needed. Supports external and internal audits from regulatory agencies and assists Compliance in updating complaint and grievance documentation to meet company specific requirements. Participates in departmental or Enterprise projects as required.

Manager, New Business PHP Agency Addison, TX About PHP Agency: PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP, an Integrity partner, partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or full-time opportunities to individuals pursuing careers as life insurance agents. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. Job Summary: As a Department Manager at PHP Agency, you redefine what excellence looks like. One that sharpens the agent's experience, develops internal talent, and leads with a spirit of unity, accountability, and excellence. Setting the tone for your department, building bridges between systems and people, and representing the voice of the agent in every operational conversation. You don't just manage a team-you set a standard that others will follow. The New Business Manager oversees all life and annuity case submissions and serves as a key liaison between PHP agents, carrier partners, and underwriting departments. Ensuring every application moves efficiently from submission to placement, maintaining high placement ratios, underwriting speed, while providing white glove customer service. You will manage day-to-day operations, support system enhancements, and coach a growing team of new business case managers and team leads. Primary Responsibilities: Leadership & Team Development Lead and develop Team Leads and new business case managers, building a pipeline of future leaders. Set clear and hold accountable - KPIs, performance standards, and SLA aligned with PHP's goals and culture. Conduct 1-on-1 meetings, team huddles, and performance coaching sessions to drive individual growth and team cohesion. Provide ongoing feedback, mentoring, and coaching to enhance professional development and leadership readiness to both Team Leads & New Business Case Managers Training & Continuous Improvement Deliver and oversee training for new hires and existing team members, ensuring mastery of processes, systems, customer service communication while maintaining compliance standards. Identify ongoing skill gaps and implement development plans to upskill team members. Conduct consistent quality audits of work and calls to ensure accuracy, consistency, and company standards are met. Drive a culture of continuous improvement, identifying inefficiencies and implementing solutions to optimize workflows. Cross Departmental Collaboration Partner with peer department managers and leadership to ensure seamless support and white glove customer service is provided for PHP agents Act as the primary cross-functional connector for escalated workflows spanning multiple departments. Spearhead process alignment, shared service technology improvements, new system process is adopted to enhance operational efficiency. Escalation Management & Relationship Building Serve as a trusted escalation partner for Team Leads, carrier partners, and field agents on sensitive or high-impact issues. Personally manage and resolve high-level or escalated cases involving carrier partners. Build and maintain trusted relationships with field agents, leadership, carrier partners, and vendors, serving as a reliable voice for transparency, speed, and fairness. Foster mutually respectful partnerships with external stakeholders to strengthen operational outcomes. Operational Oversight & Execution Monitor day-to-day team activities, performance, collaboration, and attitudes, taking corrective action as needed to maintain a high-performance culture. Delegate tasks and responsibilities effectively, ensuring accountability and timely completion within service-level agreements (SLAs). Track work queues, turnaround times, and system workloads, implementing plans to meet or exceed performance goal. Troubleshoot and resolve complex operational issues or escalated calls/cases as necessary. Lead or participate in special projects and initiatives to drive department-wide improvements. Reporting & Communication Keep management informed of personnel issues, operational challenges, and team performance both positive and negative. Prepare and deliver daily, monthly, quarterly, and annual reports to track productivity, quality, and trends. Report corrective actions, process adjustments, and performance improvements based on data insights. Provide regular updates on close-out statuses, and departmental results, performance updates maintaining clear and open communication with leadership. Primary Skills & Requirements: 3-5 years of experience in life insurance operations or case management. Proven leadership and cross-department collaboration in a fast-paced, regulated environment. Ability to mentor teams and maintain alignment with field-driven culture. Strong systems thinking and familiarity with CRM/ticketing tools. Familiarity of Microsoft Systems - Word, Excel, PowerPoint, BI Reporting Analytical mindset with strong reporting and process development skills. Passion for accuracy, service, and agent enablement. Experience with life and annuity underwriting and carrier guidelines. Job Type: Full-time (Not Remote or WFH) 100% On-Site at Company HQ in Addison Texas 75001 Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees. Why This Role Matters: The Leader of Contact Center Operations is accountable for the strategic oversight, development, and execution of all contact center functions, with a focus on delivering a seamless multi-channel customer experience. This leader is responsible for shaping and implementing the vision for contact center technology capabilities, ensuring integration and optimization across voice, digital, and emerging channels. This role encompasses ownership of business outcomes through collaboration with workforce optimization, quality management, and training, while leading a management team of six direct reports focused on day-to-day execution. Core responsibilities include continuous improvement initiatives to elevate customer experience outcomes by leveraging data-driven insights and industry best practices. The Leader provides strategic direction for recruitment, coaching, and staff development, while fostering a culture of excellence, engagement, and high performance. The position requires proactive leadership in the adoption and integration of new technologies, ensuring the contact center remains agile and responsive to evolving customer needs. Success in this role is measured by the ability to deliver high-quality, efficient services that consistently meet or exceed Service Level Agreements (SLAs), optimize resource utilization, and achieve key performance metrics. The Leader is a key contributor to organizational operational targets and plays an integral role in daily business decisions impacting customer service delivery. The Leader collaborates closely with Leadership across Operational Excellence, Human Resources, Learning and Development, Information Technology, Product, Legal, Compliance, and Distribution, serving as the function leader and primary representative for the contact center. How You'll Contribute: * Develops strategic plans to ensure the organization meets established goals. * Provides leadership, support, motivation and development to supervisory/management staff. * Delivers performance feedback and coaching to supervisory/management team. * Develops and reviews performance metrics and reports to create action plans that will ensure performance targets are met through the continuous improvement process. * Conducts operational reviews with Senior Leadership at the prescribed frequency. * Reviews short- and long-term staffing plans to drive strategic focus of annual planning, quarterly forecasting and daily service level goals. * Ensures quality standards, procedures and policies are properly maintained in accordance with regulatory and compliance guidelines. * Manages the overall operational budget and effectively manages expenses. * Represents the Contact Center on interdisciplinary teams across the larger Group 1001 organization. * Partners with product and distribution on new strategic initiatives, such as new products and services in support of the company strategy. * Partners with Next-Gen Customer Experience leaders to create easy, effective and efficient service experiences for all stakeholders. What We're Looking For: * Bachelor's Degree or experience in lieu of education required. * 10+ years of function level leadership in an automated contact center required. * Financial Services experience is required, with insurance/annuities specialization preferred. * Demonstrated knowledge and understanding of call/contact center dynamics and operating metrics, including technology and operational performance requirements. * Leading a multichannel digital experience, e.g., inbound/outbound voice, chat, email, SMS, etc., preferred * Experience successfully leading a hybrid/remote workforce preferred. * Proven critical thinking and decision-making skills. * Requires exceptional leadership and proven coaching skills. * Excellent interpersonal, management, motivation and analytical skills. * Strong commitment to customer service and quality required. * Detail oriented with strong organization, presentation and prioritization skills. Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-JT1

Full-time Description The Distribution Supervisor is responsible for overseeing all shipping and receiving activities to ensure efficient, accurate, and timely handling of shipments. This role drives both operational excellence and strategic improvements, managing daily workflows while implementing long-term enhancements to distribution processes. The Distribution Supervisor aligns resources and processes to meet customer expectations, working closely with the Production Manager, Production Coordinator, and Scheduler to support organizational goals. Thysse (tie • see) is a third-generation, family-owned commercial printer and brand experience provider. Our state-of-the-art facility is located in Oregon, WI, 15 minutes south of Madison. Team Thysse is composed of over 100 individuals who help deliver exceptional service and project outcomes to some of the most valuable brands in the nation. Our culture seeks solutions, not blame; welcomes open, thoughtful communication; embraces innovation; and values the critical role each member of Team Thysse plays in delivering truly exceptional client results. As a brand experience provider, we believe the story a brand tells is as important as the materials it's printed on. Grounded in innovative thought, exceptional design, and the physical production of ideas, we get to work on the 'fun stuff' our partners use to promote their brands. From printed campaigns to branded spaces-and everything in between - Thysse is where you go with your brand. We're always on the lookout for problem-solvers, creators, and collaborators who genuinely care about each other as much as the work we do. We believe the best partnerships are built on trust. We don't shy away from a good challenge and we're passionate about delivering the best possible outcomes for our clients. We work hard but don't mind having a little fun along the way. And at the end of the day, we're proud to say we did it together. Essential Duties and Responsibilities: STRATEGIC RESPONSIBILITIES Carrier Management & Cost Optimization: Negotiate shipping rates and contracts with carriers (UPS, FedEx, LTL providers, etc.) to secure competitive pricing and favorable terms. Conduct regular analysis of shipping costs and carrier performance to identify cost-saving opportunities. Review and dispute shipping billing discrepancies and errors with carriers. Evaluate and onboard new shipping vendors to expand carrier options and improve service levels. Maintain strategic relationships with carrier representatives as the primary point of contact. Claims Management: Lead the process for filing and resolving shipping claims for lost, damaged, or delayed shipments. Document and track all claims through resolution, ensuring timely reimbursement and customer satisfaction. Analyze claim trends to identify root causes and implement corrective actions. Process Improvement & Optimization: Identify opportunities to streamline shipping and receiving workflows for greater efficiency and accuracy. Lead continuous improvement initiatives to reduce errors, minimize costs, and enhance customer experience. Implement new technologies, systems, or equipment to modernize distribution operations. Develop and document standard operating procedures (SOPs) for all shipping and receiving processes. Partner with the VP of Client Success on cross-functional improvement initiatives for communication, job instructions, and workflow processes with account managers and project managers. Collaborate with IT and operations teams to optimize warehouse management systems and shipping software. Purchasing & Vendor Management: Develop and manage the shipping supplies budget, ensuring cost-effective purchasing decisions. Establish and maintain vendor partnerships for shipping materials, negotiating pricing and delivery terms. Evaluate vendor performance on quality, cost, and reliability, making changes as needed. Ensure all purchasing follows company guidelines and procurement policies. Source alternative suppliers to ensure supply chain resilience. Quality Assurance & Metrics: Establish key performance indicators (KPIs) for shipping accuracy, on-time delivery, and cost per shipment. Track and analyze errors, rework, and customer complaints related to shipping and receiving. Prepare monthly reports on distribution performance, error trends, and cost analysis for Senior Management. Implement corrective action plans based on data insights to drive continuous improvement. Conduct regular audits of shipping and receiving processes to ensure compliance with quality standards. OPERATIONAL RESPONSIBILITIES Daily Shipping and Receiving Operations: Prepare daily UPS, FedEx, and Image Works shipments, ensuring accurate preparation and timely dispatch. Oversee all receiving activities, processing incoming materials efficiently and accurately. Coordinate daily delivery routes to optimize efficiency and meet customer deadlines. Schedule LTL (Less Than Truckload) pickups and coordinate logistics with carriers. Oversee sample shipments, ensuring they meet client specifications and deadlines. Coordinate with the Facilities & Maintenance Supervisor regarding vehicle maintenance to ensure delivery vehicles are safe and operational. Maintain strong working knowledge of shipping and receiving processes and equipment. Back up Delivery Drivers as needed during absences, time off, etc. Team Leadership: Provide guidance and support to the shipping and receiving team, ensuring they have the tools and resources to succeed. Be an ambassador of Thysseness culture within the shipping and receiving team. Communicate company and department goals to the team, holding accountability for achieving them. Share daily schedules and workloads with the team to convey priorities and deadlines. Drive cross-training within the team to ensure multiple employees can handle shipping and receiving workflows and cover absences as needed. Work with the Production Manager to identify hiring needs, develop job descriptions, conduct effective interviews, and make hiring recommendations to Senior Management. Provide coaching to develop team member capabilities. On-Time Delivery Management: Develop and manage shipping schedules to assign tasks and ensure customer expectations are met. Communicate daily with the Production Manager, Production Coordinator, and Scheduler regarding production status, shipping updates, and concerns. Notify the Production Manager and Senior Management as soon as possible when delivery expectations cannot be met. React quickly to schedule or priority changes, articulating any implications to relevant stakeholders. Request and assign overtime as necessary to meet shipping and delivery deadlines. Quality Control: Ensure all shipments meet client expectations for accuracy, condition, and timeliness. Equip the team with clear instructions, documentation, and resources to achieve quality standards. Spot-check outgoing shipments and incoming materials to maintain quality control. Address customer concerns related to shipping errors or damaged goods promptly and professionally. Requirements Education/Experience: High school diploma or GED preferred. 3+ years of experience in shipping, receiving, or distribution preferred, with demonstrated experience in process improvement and vendor management. Experience in a fast-paced, deadline-driven environment required. Experience negotiating with carriers and managing shipping costs highly desirable. Additional years of education and experience may be substituted for each other, as determined by Human Resources. Knowledge, Skills, and Abilities: Strong analytical skills with ability to interpret data, identify trends, and make data-driven decisions. Proven negotiation skills with outside vendors Excellent organizational skills with ability to manage multiple priorities, meet deadlines, and adapt to changing business needs. Strategic thinking capability balanced with attention to operational detail. Strong, efficient work ethic with the ability to work in a high-stress, fast-paced, deadline-driven environment. Strong interpersonal and customer service skills with both internal and external customers. Ability to resolve disagreements in a calm, professional manner. Ability to create a positive, motivated team environment. Ability to keep themselves as well as employees accountable. Ability to troubleshoot shipping and receiving issues effectively. Strong problem-solving skills with a continuous improvement mindset. Proficiency with shipping software, warehouse management systems, and Microsoft Office Suite. Ability to produce independently as well as work in a team environment. Ability to work overtime and weekends if necessary.

Description: The Distribution Supervisor is responsible for overseeing all shipping and receiving activities to ensure efficient, accurate, and timely handling of shipments. This role drives both operational excellence and strategic improvements, managing daily workflows while implementing long-term enhancements to distribution processes. The Distribution Supervisor aligns resources and processes to meet customer expectations, working closely with the Production Manager, Production Coordinator, and Scheduler to support organizational goals. Thysse (tie • see) is a third-generation, family-owned commercial printer and brand experience provider. Our state-of-the-art facility is located in Oregon, WI, 15 minutes south of Madison. Team Thysse is composed of over 100 individuals who help deliver exceptional service and project outcomes to some of the most valuable brands in the nation. Our culture seeks solutions, not blame; welcomes open, thoughtful communication; embraces innovation; and values the critical role each member of Team Thysse plays in delivering truly exceptional client results. As a brand experience provider, we believe the story a brand tells is as important as the materials it's printed on. Grounded in innovative thought, exceptional design, and the physical production of ideas, we get to work on the 'fun stuff' our partners use to promote their brands. From printed campaigns to branded spaces-and everything in between - Thysse is where you go with your brand. We're always on the lookout for problem-solvers, creators, and collaborators who genuinely care about each other as much as the work we do. We believe the best partnerships are built on trust. We don't shy away from a good challenge and we're passionate about delivering the best possible outcomes for our clients. We work hard but don't mind having a little fun along the way. And at the end of the day, we're proud to say we did it together. Essential Duties and Responsibilities: STRATEGIC RESPONSIBILITIES Carrier Management & Cost Optimization: Negotiate shipping rates and contracts with carriers (UPS, FedEx, LTL providers, etc.) to secure competitive pricing and favorable terms. Conduct regular analysis of shipping costs and carrier performance to identify cost-saving opportunities. Review and dispute shipping billing discrepancies and errors with carriers. Evaluate and onboard new shipping vendors to expand carrier options and improve service levels. Maintain strategic relationships with carrier representatives as the primary point of contact. Claims Management: Lead the process for filing and resolving shipping claims for lost, damaged, or delayed shipments. Document and track all claims through resolution, ensuring timely reimbursement and customer satisfaction. Analyze claim trends to identify root causes and implement corrective actions. Process Improvement & Optimization: Identify opportunities to streamline shipping and receiving workflows for greater efficiency and accuracy. Lead continuous improvement initiatives to reduce errors, minimize costs, and enhance customer experience. Implement new technologies, systems, or equipment to modernize distribution operations. Develop and document standard operating procedures (SOPs) for all shipping and receiving processes. Partner with the VP of Client Success on cross-functional improvement initiatives for communication, job instructions, and workflow processes with account managers and project managers. Collaborate with IT and operations teams to optimize warehouse management systems and shipping software. Purchasing & Vendor Management: Develop and manage the shipping supplies budget, ensuring cost-effective purchasing decisions. Establish and maintain vendor partnerships for shipping materials, negotiating pricing and delivery terms. Evaluate vendor performance on quality, cost, and reliability, making changes as needed. Ensure all purchasing follows company guidelines and procurement policies. Source alternative suppliers to ensure supply chain resilience. Quality Assurance & Metrics: Establish key performance indicators (KPIs) for shipping accuracy, on-time delivery, and cost per shipment. Track and analyze errors, rework, and customer complaints related to shipping and receiving. Prepare monthly reports on distribution performance, error trends, and cost analysis for Senior Management. Implement corrective action plans based on data insights to drive continuous improvement. Conduct regular audits of shipping and receiving processes to ensure compliance with quality standards. OPERATIONAL RESPONSIBILITIES Daily Shipping and Receiving Operations: Prepare daily UPS, FedEx, and Image Works shipments, ensuring accurate preparation and timely dispatch. Oversee all receiving activities, processing incoming materials efficiently and accurately. Coordinate daily delivery routes to optimize efficiency and meet customer deadlines. Schedule LTL (Less Than Truckload) pickups and coordinate logistics with carriers. Oversee sample shipments, ensuring they meet client specifications and deadlines. Coordinate with the Facilities & Maintenance Supervisor regarding vehicle maintenance to ensure delivery vehicles are safe and operational. Maintain strong working knowledge of shipping and receiving processes and equipment. Back up Delivery Drivers as needed during absences, time off, etc. Team Leadership: Provide guidance and support to the shipping and receiving team, ensuring they have the tools and resources to succeed. Be an ambassador of Thysseness culture within the shipping and receiving team. Communicate company and department goals to the team, holding accountability for achieving them. Share daily schedules and workloads with the team to convey priorities and deadlines. Drive cross-training within the team to ensure multiple employees can handle shipping and receiving workflows and cover absences as needed. Work with the Production Manager to identify hiring needs, develop job descriptions, conduct effective interviews, and make hiring recommendations to Senior Management. Provide coaching to develop team member capabilities. On-Time Delivery Management: Develop and manage shipping schedules to assign tasks and ensure customer expectations are met. Communicate daily with the Production Manager, Production Coordinator, and Scheduler regarding production status, shipping updates, and concerns. Notify the Production Manager and Senior Management as soon as possible when delivery expectations cannot be met. React quickly to schedule or priority changes, articulating any implications to relevant stakeholders. Request and assign overtime as necessary to meet shipping and delivery deadlines. Quality Control: Ensure all shipments meet client expectations for accuracy, condition, and timeliness. Equip the team with clear instructions, documentation, and resources to achieve quality standards. Spot-check outgoing shipments and incoming materials to maintain quality control. Address customer concerns related to shipping errors or damaged goods promptly and professionally. Requirements: Education/Experience: High school diploma or GED preferred. 3+ years of experience in shipping, receiving, or distribution preferred, with demonstrated experience in process improvement and vendor management. Experience in a fast-paced, deadline-driven environment required. Experience negotiating with carriers and managing shipping costs highly desirable. Additional years of education and experience may be substituted for each other, as determined by Human Resources. Knowledge, Skills, and Abilities: Strong analytical skills with ability to interpret data, identify trends, and make data-driven decisions. Proven negotiation skills with outside vendors Excellent organizational skills with ability to manage multiple priorities, meet deadlines, and adapt to changing business needs. Strategic thinking capability balanced with attention to operational detail. Strong, efficient work ethic with the ability to work in a high-stress, fast-paced, deadline-driven environment. Strong interpersonal and customer service skills with both internal and external customers. Ability to resolve disagreements in a calm, professional manner. Ability to create a positive, motivated team environment. Ability to keep themselves as well as employees accountable. Ability to troubleshoot shipping and receiving issues effectively. Strong problem-solving skills with a continuous improvement mindset. Proficiency with shipping software, warehouse management systems, and Microsoft Office Suite. Ability to produce independently as well as work in a team environment. Ability to work overtime and weekends if necessary.

The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte. What you will do This Commercial Lines Underwriting Supervisor position is responsible for leading and managing a team of underwriters to ensure compliance with company underwriting policies. They will work closely with the Director of Regional Underwriting Operations to develop strategic plans for profitable growth within the territory. The team will underwrite commercial lines insurance policies, including General Liability, Worker's Compensation, Property, Commercial Auto insurance. Account exposure include Contractor, Wholesaler, Retail, Restaurant, Manufacturers, etc. Responsible for evaluating performance of all underwriters to confirm adherence to company underwriting guidelines policy. Effectively manages the quality process in a book of business. Manages territory to meet all regulatory requirements. Responsible for the administration of underwriting authority to underwriters with the Director of Regional Underwriting Operations. Understand trending in relation to growth and profit. Agency/Sales Management. Demonstrates strong partnerships with agents and brokers. Support sales plans and agency engagement initiatives. Effectively manage agency profitability. Work closely with Director of Regional Underwriting Operations to develop strategic plans that allow profitable growth in the territory. Embodies the leadership imperatives. What you need Minimum 5 years of experience in Commercial Lines Underwriting preferred. Leadership and management experience in the insurance industry, specifically in commercial lines preferred. Strong knowledge and understanding of General Liability, Worker's Compensation, Property, and Commercial Auto lines of business. Proven track record of successful underwriting and portfolio management in the middle market segment Excellent analytical and decision-making skills Strong communication, negotiation, and relationship-building abilities Bachelor's degree or equivalent experience preferred. CPCU, CIC designations highly desirable Salary Range: $90,000-$140,000 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Additional Compensation Underwriting Supervisor variable bonus plan BENEFITS: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: 401K plan Medical coverage Dental coverage Flexible spending accounts Vision care coverage Paid Time-Off (PTO) Paid Holidays Paid Volunteer Day Pay-for-Performance Employee and Dependent life insurance Disability insurance Accidental death & dismemberment insurance Discounts on automobile and homeowner's insurance Tuition reimbursement Employee Assistance Program (EAP) Credit Union membership Employees' Club Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-NC1

The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.6B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do The Personal Lines Underwriting supervisor ensures the evaluation of risks, by the Personal Lines underwriters, is consistent with the underwriting guidelines and risk appetite of the organization for profitable growth. * Assume responsibility for and evaluate performance of all underwriters, making sure they are adhering to Company underwriting policy. * Implement and monitor Agency Management Plans. * Assign Book of Business reviews to the Underwriters based on unprofitability. * Develop and organize Agency Management Plans for growth territories. * Conduct Quarterly Compliance reviews on areas of vulnerability within. * Solid understanding of the Personal Lines Marketing environment, including the competition and it's territory. * Displays the ability to train and educate staff members on the P/L philosophy. What you need * 5+ years Underwriting experience and/or Equivalent Experience * 1+ years of Leadership Experience in the insurance industry preferred * Bachelor's Degree preferred or Equivalent experience * CPCU, CIC designations highly desirable * Knowledge of Personal Lines coverage's, insurance contract, pricing and rating preferred. Additional Information: This position is Hybrid (8+ days per month in office) Salary Range $80,000 - $110,000 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit * Dental Benefit * Vision Benefit * Life Insurance and Disability Benefits * 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) * Health Savings Account (HSA) * Flexible Spending Accounts * Tuition Assistance, Training, and Professional Designations * Company-Paid Family Leave * Adoption/Surrogacy Assistance Benefit * Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance * Student Loan Refinancing Services * Care.com Membership with Back-up Care, Senior Solutions * Business Travel Accident Insurance * Matching Gifts program * Paid Volunteer Day * Employee Referral Award Program * Wellness programs Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-NC1

The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.6B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do The Personal Lines Underwriting supervisor ensures the evaluation of risks, by the Personal Lines underwriters, is consistent with the underwriting guidelines and risk appetite of the organization for profitable growth. Assume responsibility for and evaluate performance of all underwriters, making sure they are adhering to Company underwriting policy. Implement and monitor Agency Management Plans. Assign Book of Business reviews to the Underwriters based on unprofitability. Develop and organize Agency Management Plans for growth territories. Conduct Quarterly Compliance reviews on areas of vulnerability within. Solid understanding of the Personal Lines Marketing environment, including the competition and it's territory. Displays the ability to train and educate staff members on the P/L philosophy. What you need 5+ years Underwriting experience and/or Equivalent Experience 1+ years of Leadership Experience in the insurance industry preferred Bachelor's Degree preferred or Equivalent experience CPCU, CIC designations highly desirable Knowledge of Personal Lines coverage's, insurance contract, pricing and rating preferred. Additional Information: **This position is Hybrid (8+ days per month in office) Salary Range $80,000 - $110,000 **The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.** Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-NC1

Job Description BMI-PacWest, Inc. has a long tradition of excellence, proudly serving its customers for over 100 years!! We continue our legacy by providing high-quality preventive maintenance and commercial HVAC services throughout California and the Central Coast. In 2014, our company was honored as the "Family Business of the Year" at the Annual California Family Business Awards. We are seeking a dedicated Commercial HVAC Service Supervisor to join our growing team in Ventura, CA. In this role, you will provide technical support to technicians in the field, job site leadership, and day-to-day management to ensure that our service teams deliver outstanding work safely, efficiently, and to the highest standards of quality. This position requires to be on-call during after hours and on weekends if necessary. Main Job Duties: Lead and support a team of Service Technicians in the field. Repair, maintain & install commercial HVAC equipment Check on accounts and inspect work being performed Provide field service reports to the Operations Manager Oversee service projects from start to finish Take calls after hours and weekends as necessary. Ensure projects are completed on time, within budget, and meet planned gross profit goals. Ensure compliance with all codes, standards, and safety regulations. Support sales efforts by identifying opportunities, generating leads, and assisting the sales team when needed. Our Benefits: 88% Employer Covered Medical & Dental Insurance for Employee 88% Employer Covered Medical & Dental Insurance for Dependents after 3 years' service 25% 401K Match with an Annual Discretionary Gift Company-paid life insurance 9 Paid Holidays throughout the year Paid Time Off: 1 week in year 1, 2 weeks in year 2, 3 weeks following 10 years of service Company take-home vehicle and fuel card Company credit card for operations use Pay Scale: $45-$60 per hour, depending on experience Required Qualifications: HS diploma or equivalent Associate degree or Technical/Business training is a plus 7+ years of hands-on commercial HVAC experience EPA Universal and 508 certifications are required A2L refrigeration knowledge is a plus Managerial experience is preferred Ability to plan, prioritize, and direct complex projects and teams. Excellent leadership, problem-solving, and communication skills. Commitment to outstanding customer service and long-term relationship building.

Lead with purpose. As a Personal Lines Underwriting Supervisor, you'll guide a team dedicated to delivering exceptional service and operational excellence. You'll oversee day-to-day operations, ensuring quality, productivity, and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers, quality specialists, and leadership, you'll coach and develop team members, monitor performance metrics, and implement strategies that enhance customer and employee experiences. You'll play a vital role in shaping a positive, empowered, and service-driven Customer Care and Underwriting environment. In this role, you'll combine leadership, communication, and problem-solving skills to help your team-and our customers-thrive. Why Jewelers Mutual: Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. Here, you'll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what's next Join us and be part of a culture where you can make an impact while building your future. What You'll Do: Responsible for day-to-day operations within Customer Care to ensure quality, productivity and conversion goals are supported. Working with Quality Assurance Specialist, Trainer and Leads to ensure staff receive tools needed to be successful by evaluating and coaching staff for ongoing development. Assists with evaluating staff contacts to meet quality expectations. Provides follow-up to staff and pulls in the right people to support staff. Works with Customer Care Leadership Team to review daily and monthly metrics and takes steps in ongoing improvement. May assists Real Time Analyst in adjusting push/pull activities in order to meet service levels and adjust capacity. Holds regular 1:1 meetings with staff and facilitates staff meetings. Prepares and delivers yearly performance appraisals of staff members. Approves timesheets. Assists with escalated contacts. Participates in interviewing Customer Care job candidates. Supports divisional and organizational initiatives and may assist or lead initiatives or projects. Embraces change, leads by example, maintains a positive work environment and ongoing learning culture. Must be capable of becoming proficient in the Guidewire product suite. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Bring: Bachelor's degree from four-year College or university. Minimum two years insurance experience. An equivalent combination of education/or and experience may be considered Proficiency in Microsoft suite applications including Word, Excel, Outlook and PowerPoint. Property/Casualty Insurance Agents License from the state of Wisconsin OR ability to obtain within 4 months. Continuing education as required to maintain license. What We Offer You: Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions. Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning. Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes Great Place to Work Certified: Join a team recognized for an environment of innovation and growth. Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting *************************.