Cigna jobs in Richmond, VA

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Senior Director of claims and be responsible for conveying the organization's objectives and priorities to staff and measure progress towards stated goals. Job Description Confirms coverage of claims by reviewing policies and documents submitted in support of claims Direct and monitor assignments of new loss activity for environmental claims Review and approve correspondence and reports including coverage position letters and Large Loss Reports Review and approve reserves and settlements in excess of the authority of the handling specialist Make recommendations concerning reserve changes to Director or Senior Management Participate in review and discussion of large loss activity in the environmental book with interested stakeholders (UW, PL, Actuarial, Executive Management) Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives Assess and evaluate individual specialist and team performance, provide feedback and develop training needs Prepare and distribute reports by collecting and summarizing information Assist in preparation of budgets, evaluation of expenses and assess resource needs Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial) Promote and enhance strong relationships with customers and channel partners Participate in special projects as requested Travel to other claim offices, mediations, trials, and conferences as required Job Qualifications Bachelor's degree or equivalent work experience JD, advanced degree, or focused technical degree a plus Must have or be eligible to receive claims adjuster license Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or I-Lead or other Management Training Minimum of 10 years of claims experience or equivalent combination of education and experience Prior claims management experience strongly preferred Excellent written and oral communication skills Strong analytical and problem solving skills Strong organization and time management skills Ability to deliver outstanding customer service Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word) Ability to work in a team environment Strong desire for continuous improvement A willingness to train and develop more junior associates to prepare them for more senior-level claims handling roles #LI-Hybrid #LI-SY US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Markel Corporate Catastrophe Management team is seeking a Catastrophe Management Lead to join our Cyber Catastrophe Management team and lead the aggregation, modeling and reporting of affirmative cyber lines Corporately and within Markel US & Bermuda. You will be joining a group of dedicated professionals charged with ensuring Markel is able to financially withstand catastrophic loss from natural and man-made perils, producing accurate catastrophe related statistics, and achieving profitable growth. Job Responsibilities: Provide technical expertise and support to the cyber underwriting team. Lead efforts in providing and communicating exposure and cyber catastrophe loss estimates in a timely manner with limited supervision. Advance automation to further develop efficient analysis and reporting processes. Validate vendor cyber catastrophe models and perform change management analysis as the models are updated. Perform portfolio risk roll-up, apply applicable outwards reinsurance terms, analyze, and validate results in a timely manner. Relate mathematical catastrophe models to the real world and provide guidance to management that translates results to actionable items. Evaluate new business opportunities and potential acquisitions providing input to senior management. Proactively share knowledge in related areas, creating learning experiences and fostering collaboration within the organization, including mentoring and training less experienced analysts. Qualifications: Knowledge of insurance concepts, policy terms and conditions. Proficiency with Microsoft Excel, SQL & Power BI. Ability to apply and interpret advanced mathematical, economical, and statistical concepts. Creative problem solver who is detail-oriented and possesses exceptional organization and analytical skills. Ability to manage and prioritize multiple tasks and consistently meet deadlines. Proven ability to communicate technical concepts effectively across diverse professional disciplines. 3+ years of work experience as a catastrophe modeler/analyst or in a related position within the insurance/reinsurance field with knowledge of commercial cyber catastrophe models (CyberCube/ Cyence/RMS) preferred. Education: Bachelor of Arts/Bachelor of Science in a related quantitative field required. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $109,000 - $159,610 with a 25% bonus potential. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of low complexity and low exposure claims and provide support to other team members as directed. This position will work closely with their manager to train and develop fundamental claims handling skills. Job Responsibilities Confirms coverage of claims by reviewing policies and documents submitted in support of claims. Conducts, coordinates and directs investigation into loss facts and extent of damages. Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure. Strong emphasis on customer service to both internal and external customers is a major focus for the ACE as this role will handle small commercial claims that require excellent customer service to insureds and agents. Set reserves within authority (up to $25,000) and resolve claims within a prompt timeframe avoiding expense relating to independent adjusting. Required Qualifications This role will is responsible for Equine claims; equine knowledge or hands-on experience working with horses is strongly preferred. Must have or be eligible to receive claims adjuster license. Successful completion of basic insurance courses or achievement of industry designations. Ability to be trained in insurance adjusting up to two years of claims experience. 2-4 years of experience in general liability, construction defect, or related liability lines preferred. Bachelor's degree preferred Excellent written and oral communication skills. Strong organizational and time management skills. # LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Regulatory Specialist Manager is responsible for overseeing the day to day operations of the regulatory specialist team within Legal and Compliance Department. In addition to ensuring successful execution of the team's responsibilities, the manager will be responsible for providing supervisory support, creating efficient processes, and leveraging technologies to automate and simplify regulatory filings. The regulatory specialist team is responsible for supporting the Markel US Insurance efforts to ensure compliance with state laws and regulation as they relate to insurance operation, specifically licensing and registration, certain data calls, as well as doing business in various jurisdictions; and communicate compliance concepts to internal partners. Job Location: Hybrid work arrangement based in Richmond, VA The Regulatory Specialist Manager is responsible for overseeing the day to day operations of the regulatory specialist team within Legal and Compliance Department. In addition to ensuring successful execution of the team's responsibilities, the manager will be responsible for providing supervisory support, creating efficient processes, and leveraging technologies to automate and simplify regulatory filings. The regulatory specialist team is responsible for supporting the Markel US Insurance efforts to ensure compliance with state laws and regulation as they relate to insurance operation, specifically licensing and registration, certain data calls, as well as doing business in various jurisdictions; and communicate compliance concepts to internal partners. Manage the department's efforts to comply with Markel's standards and insurance regulations. Oversee the Regulatory Specialist team's timely and accurate submission of regulatory filings to state departments of insurance. Assess regulatory requests, identify and manage partnerships with internal teams to complete the requests and ensure timely responses to questions posed by the State Departments of Insurance. Develop training for new associates and an effective cross-training program. Lead, promote and enhance strong relationships with internal stakeholders (Finance, Claims, Business and IT) and channel partners to improve regulatory filing process. Lead departmental and organizational projects. Dynamically create and introduce procedures for effective and efficient regulatory filings. Proactively identify and champion process improvements, including but not limited to, lead initiative to automate regulatory filing process using either existing tools or working with IT/third party vendors to develop them, and ensure the team is continually working to improve both efficiency and effectiveness of regulatory filings. Provide all aspects of Human Resource Management (i.e. goal setting, performance reviews, mentoring, coaching, associate development, etc.) for direct reports. Ensure adherence to all company standards. Pass department vision down to associates and assure their tasks are aligned accordingly. Ensure effective communication with associates and senior management. Work Experience/Skill Set Bachelors degree is required 5+ years business related experience including similar job responsibilities Strong verbal and written communication skills Organized with ability to multi-task Adaptable and comfortable with fast pace and shifting priorities Strong desire for continuous improvement Project management Strong computer skills #LI-Hybrid #DEIB #PIQ US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Associate Director, Specialty Programs oversees the risk mitigation activities for those programs with design structures that deviate from State National's standard model. To ensure that the risks associated with these Specialty Programs (SP) are successfully monitored and mitigated, the Associate Director determines the financial and credit risks, and implements risk mitigation strategies. The Associate Director acts as a consultant to the SP programs to aid in the implementation of risk mitigation processes including: implementing effective reconciliations over all areas impacting the premium trust, documenting controls in place and suggesting the implementation of new controls. Also, the Associate Director helps these programs implement documentation of the control structure to include: flowcharts, risk control matrices and narratives. The Associate Director monitors the results from the risk mitigation strategies and communicates the results to the EVP and executive management. New programs: * Participate in developing risk mitigation plans for new alternative risk programs including: risk identification, contractual terms and covenants, risk mitigation strategies, oversight procedures and communication and reporting framework. * Liaise with the various functional areas to determine that each area is aware of any unique attributes of the new program and that any regulatory, accounting, reporting and risk issues are addressed prior to signing. * Assist with due diligence for potential new deals. Existing programs: * Monitor potential risks from a cash/credit/financials perspective. * Analyze and approve the premium trust account cash extraction requests. * Analyze and review the general agency's monthly financial statements and reconciliations, and provide the clients with process improvement suggestions. Identify and escalate emerging risks to SNC management. * Prepare financial statement forecasts and analyze the variances from budget and actual. * Work with accounting/finance teams to resolve any issues and provide the appropriate level of client service. * Analyze and monitor contingent commission estimates and ultimate loss ratios. * Review the cash controls and bank account activity. * Liaise with the various functional areas within SNC (PAR, Actuarial, Reinsurance, Legal and Client Services) to ascertain that the identified risk control processes are in place and functioning effectively. * Assist with preparation of the quarterly reports regarding the risk status of all SP. * To the extent there is a significant negative change to the status of a SP, work with functional areas to develop remediation plan. * Monitor progress on any remediation plans in effect and communicate to SNC management. * Assume projects/special duties as assigned by Director - Specialty Programs. Skills/Abilities: * Intermediate or higher level of knowledge of Microsoft Office products or equivalent programs, particularly Excel. * Ability to work independently or in a team environment. * Sound judgment and decision-making skills. * Strong analytical skills. * Experience working with difficult individuals in stressful situations. * Strong relationship skills. * Excellent organizational skills. * Must have excellent oral and written communication skills. * Must be a person of high integrity. No other duties or relationships should interfere with this individual's decision making. * Able to obtain agreement from multiple parties, earn trust while working through issues, use good timing and strategies when communicating findings, and identify hidden agendas that might interfere with appropriate resolution. * Able to use a win-win approach to resolve controversy, stay objective and fair in sensitive situations, and maintain constructive working relationships despite disagreement. Experience/Education: * 5+ years of senior-level experience in financial analysis. * 5+ years of senior-level experience in financial statement/control auditing or credit analysis. * Bachelor's degree in Accounting or Finance. * CPA designation preferred. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. * Markel offers hybrid working schedules of 3 days in the office and 2 days remote. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Group Careers. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No Agencies Please #LI- Hybrid #DEIB #PIQ US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Senior Product Development Specialist is responsible for form development of new or revised insurance products and programs, drafting related insurance documents and researching coverage forms for the Markel US Insurance Division. What you'll be doing: Develop Management Liability policy forms, including D&O, EPL, and Fiduciary Liability, for new and revised coverages that clearly convey underwriting intent, demonstrate market competitiveness, and incorporate supportable language for the successful resolution of claims. Identify and confirm compliance with applicable regulations. Prepare applicable documentation to assist department members on accurate and timely submission of product filings and State Department of Insurance requests. Assist, mentor, coach and proactively share knowledge in area of expertise with other PRS associates. Foster and encourage strong relationships with internal stakeholders. Participate in special projects as requested. What we're looking for: Minimum 3 years of experience in the development of Management Liability insurance coverage forms required. Ability to conceptualize and create insurance forms and endorsements. Ability to interpret state laws and regulations as applicable to the insurance policy life cycle. Proven analytical and problem solving skills. Detail-oriented with strong interpersonal ability. Project management experience preferred. Technically proficient in all standard business software applications including Excel and Word. #LI-SY #LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $78,000 to $107,250 with a 15% bonus potential. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! • The Chief Risk Officer, US & Bermuda is responsible for overseeing risk for the Wholesale and Specialty and Programs and Solutions divisions and global aggregation of risk exposures and risk reporting. The Chief Risk Officer, US & Bermuda will play a crucial role in supporting the Chief Risk Officer, Markel Insurance in delivering a risk function that is respected inside and outside the company. The aim is to enhance the value created by the business, being efficient but never losing sight of the harm caused to the business when Markel fails to effectively manage its risks. • The Chief Risk Officer, US & Bermuda is responsible for understanding what might happen (uncertainty), assessing how it could affect business objectives, and acting accordingly with a focus on US underwriting particularly property exposures. Collaborate across the organization including all front-line leaders and teams and coordinate assurance with Legal & Compliance, Actuarial and Internal Audit. Job Responsibilities: Team Leadership: Lead and manage a skilled, agile and responsive risk function for Wholesale and Specialty and Programs and Solutions divisions. Managing a team of professionals, including workflow, capacity, improvement of process, development of individuals and recruitment where necessary. Working extensively with the International risk function and considering Group exposures where appropriate. Risk Identification and Mitigation: Identify internal and external risks to Markel achieving its objectives with a focus as outlined above. Design and execute strategies to mitigate identified risks, ensuring robust controls and processes are in place. Focus these strategies on the areas of highest risk. Annual Planning: Lead on risk analysis of annual business plans identifying opportunities and threats to the execution of the plans, support business leaders in addressing any gaps as collaborative business partner. Return on Capital: Champion the importance of return on capital. Understand and contribute to the Global Capital Model particularly around natural catastrophe, reinsurance and valuation of physical assets. Lead on the Systemic Risk Analysis Survey. Create a specific and developed understanding of the physical impact of climate change. Contribute to the development of return on capital as a key measure of expected performance. Support divisions in making these targets more certain. Global Aggregation: Responsible for the global aggregation of exposure and financial ceded reinsurance across Markel's insurance platforms including SNC and Nephila to ensure protection of Markel and meet rating agency and other regulatory requirements Data Spine: Contribute to the data spine for risk exposure particularly around known tail risks that cross different classes. Champion and lead on the adoption of the data spine and data governance as a route to greater empowerment. Risk Management Framework: Continue to evolve and mature Markel's comprehensive risk management framework fully aligned with the company's strategic objectives, with a focus on US underwriting especially property exposures. Provide regular reports and updates to senior leaders, committees and regulators. Risk and Solvency Assessment: Input into the Own Risk and Solvency Assessment for Markel Insurance and subsidiary organizations including stress and scenario testing Insurance Management: Oversee the company's corporate insurance portfolio, ensuring appropriate coverages for all identified risks including D&O, Cyber, Auto etc. AuditBoard: Lead our team's responsibility for AuditBoard - Governance, Risk and Compliance system ensuring alignment with the overall risk register and coordination between the assurance functions Work Experience/ Skillset: Experience with significant risk-taking decisions, ideally in an underwriting role Possess a deep experience of underwriting particularly property exposures Proven strategic thinking and influencing to anticipate future risks and opportunities and remain alert to global trends, emerging technologies and geopolitical developments Ability to lead and inspire a diverse team of professionals Strategy execution - ability to drive through an agreed program of work and overcome resistance and challenges Report writing and ability to communicate technical information in a way that is easy to understand, digest and apply Be adept at leading and delivering complex projects Be experienced at advising and communicating with board directors, regulators and key stakeholders Analytical acumen Excellent interpersonal and influencing skills with a pragmatic business-oriented approach US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: Job level and base salary offered for the successful candidate will be based on compensable factors, such as geographic location, job-relevant education and licensure, job-relevant experience, demonstrated competencies and specialized skills relevant to the role, and other factors. Markel reserves the right to propose an alternative career level based on these factors. The national average salary for the Chief Risk Officer, US & Bermuda position is $238,000 - $355,000 with 65% short term bonus potential and 35% long term equity incentive. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Are you interested in becoming a Regulatory Compliance Intern for Markel's Summer 2026 Internship Program? As a Markel intern, you will be working directly with our team to learn about Regulatory Compliance operations, product development processes, and other compliance initiatives. You will have hands-on experience through completing valuable business projects, as well as enjoy networking opportunities and educational sessions. You will apply your educational insights and learning in a real-world business setting.Job Description Program design: Paid internship for full-time work from June through August located in the Richmond, VA headquarters Multi-faceted, providing opportunity to work within the Regulatory Compliance department of Markel Opportunity to execute actual work deliverables and contribute toward team goals Qualifications: Current college student (rising sophomores, juniors, or seniors) Strong academic performance (3.0 GPA minimum) Demonstrated leadership abilities and analytical skills Computer proficiency Excellent written and oral communication skills Candidates who have extraordinary potential and share our passion to live The Markel Style. It's our core value which underpins how we do business, while influencing our behavior and exceptional performance. Application requirements (upload these at the time of your application - do not apply until you have all three documents) Your resume US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter. Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items. Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file. Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards. Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems. Under Underwriter direction, attached appropriate forms and makes policy changes as requested. Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education Bachelor's degree preferred. Work Experience/Skill Sets 3-5 years of experience in insurance, administrative support, customer service, or a related professional environment preferred. Excellent oral and written communication and organizational skills Ability to multi-task in fast-paced environment. Ability to work independently and within a team. Ability to follow process and attention to details. Willingness to work toward insurance designation (AINS) Intermediate level of proficiency in MS Word and Excel. #LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Leadership, Learning & Development department supports Markel in creating a high-performing, sustainable organization that meets its strategic and operational goals by: • Improving performance and productivity - equipping employees, from contributors to senior leaders, with the skills, tools and knowledge to perform in their current and future roles. • Preparing for the future of work - reducing skill gaps by identifying needs and empowering employees to expand their skill sets, through both targeted L&D curriculums and experiential development opportunities; developing expertise to outpace our competition. • Engaging and retaining employees - empowering employees to own their career and development through awareness building and transparency of career growth opportunities. Job Location: Hybrid work arrangement based in Richmond, VA, Chicago or Rosemont, IL Reporting to the Senior Director of Leadership, Learning & Development, the Talent Development Partner collaborates with HRBPs, business leaders, and key stakeholders to shape and deliver strategies that develop Markel's leaders and other critical talent across the organization. Talent Development Partners are responsible for: Designing and delivering leadership development programs - creating and executing impactful leadership development experiences, ensuring measurable results that strengthen Markel's leadership pipeline. Elevating manager capability - developing and delivering courses as part of the Markel Manager Curriculum. Consulting and collaborating - partnering with HRBPs, business leaders and other stakeholders to diagnose needs and craft tailored development solutions. Creating best-in-class content - developing thought-leading resources on leadership, management, team development, and other talent topics for our global Center of Excellence. Championing development planning - serving as a go-to expert for coaching, 360 feedback processes, and personalized development planning. Supporting strategic initiatives - contributing to enterprise-wide HR projects that advance our talent strategy and strengthen organizational capability. The successful candidate will have: Consulting and facilitation expertise - able to diagnose development needs, consult with stakeholders, and deliver engaging learning experiences that drive measurable impact. Proven program design and delivery - demonstrated success in scoping, designing, and implementing high-quality leadership and manager development programs across multiple modalities (virtual, in-person, blended). Team development experience - a track record of creating and delivering interventions that build team effectiveness and collaboration. Digital learning and technology capabilities - experience with learning platforms (e.g., LMS, LinkedIn Learning) and leveraging technology for scalable solutions. Assessment and psychometrics - skilled in using and debriefing leadership assessment tools (e.g., 360 feedback), with experience integrating insights into development plans. Coaching credentials - a recognized coaching qualification and practical experience supporting leaders through coaching engagements. Project and stakeholder management - strong project management capability, adept at managing multiple priorities and engaging diverse stakeholders to deliver outcomes on time and within scope. Organizational and process excellence - highly organized with meticulous attention to detail, able to prioritize effectively, meet deadlines, and continuously improve processes. Professional presence and collaboration - exceptional interpersonal skills to build trust and influence across all levels, fostering strong internal and external relationships. Flexibility and mobility - an adaptable approach to tasks and working hours, including willingness to travel as required. Change management and agility - capability to support organizational change and adapt solutions in dynamic environments Qualifications: 10+ years of Talent Development experience 8+ years of experience designing and delivering leadership development programs Bachelor's degree or equivalent experience Executive Coach certification preferred #LI-Hybrid #DEIB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, demonstrated competencies, geographic location, and other factors. The base salary range for the Talent Development Partner is $97,520 -$134,090. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** General Summary This National Broker Manager is responsible for leading a team of Regional Broker Managers to drive the growth of broker influenced sales in assigned regions. The individual and their team will partner closely with the regional and territory sales leadership and Colonial Life's agency distribution teams to increase overall broker influenced sales in the region through engagement with targeted broker relationships, increasing effectiveness of independent sales agents, and development of sales marketing strategies. They will also develop strategic plans and cultivate engagement with select national brokerage organizations to deepen partnerships and drive additional sales growth. This role will also aid the Colonial Life leadership team in the ongoing development of Colonial Life's broker distribution growth strategy. **Principal Duties and Responsibilities** + Increase profitable broker influenced sales growth in partnership with the Colonial Life sales organization and home office business partners in both the commercial and public sector markets. Increase the number of new broker influenced accounts in the region. + Lead Regional Broker Managers (RBMs) for the assigned region. Train and develop RBMs in to highly effective sales professionals. Accountability for frequent, consistent communication to VPS and TSM business partners regarding the effectiveness of RBM in territory activity and alignment to local market needs. + Increase the depth and breadth of broker relationships within the region including driving production from new brokers and increased sales activity with existing broker relationships + Personally engage with regional and national practice leaders of select national broker partner organizations. Ensure appropriate distribution alignment between Colonial Life's field organization and national broker partner offices. + Create and execute business plans that align with goals of the Regional Vice Presidents of Sales, Territory Sales Managers and the company. Adhere to company's expectation regarding budget and expense management + Utilize Colonial Life's overall Value proposition to educate brokers on our expertise in the public sector, commercial, brokerage, and large case markets. Act as a strategic business partner in presentations for potential and existing customers + Train and develop the Colonial Life sales hierarchy in the areas of Brokerage, Public Sector and the Colonial Life value proposition. + Cultivate strong working relationships with internal and external partners + Evaluate potential MAP, Worksite Specialist, Finance Rep, and HO visit requests within assigned region. Work with VPS, Territory Sales Manager and AVP of Broker Market Development to approve or decline requests. + Manage and participate in broker meetings, forums, and lunch & learns within assigned region. Create visibility in the market by participating in events, conferences and tradeshows focused on the insurance industry with specific emphasis on the brokerage, national broker and public sector market segments. + Engage with the Colonial Life senior leadership team to support the development of Colonial Life's broker market growth strategy. + May perform other duties as assigned **Job Specifications** + Bachelor's degree or equivalent experience + 8 + years of broker sales/marketing experience + Strong ability to effectively communicate, influence, and persuade. + Strong problem solving, planning, and strategic thinking. + Broad room presence including professionalism and strong presentation skills + Strong organizational leadership skills and a proven track record of effectively leading others. + Excellent interpersonal and collaboration skills + Ability to travel 65% to 75% of the time \#LI-PO1 ~IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Colonial Life

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! At Markel, we believe that what we do really matters. And that every one of us has the power to make a difference. To us, insurance is more than a piece of paper. It's a promise to help people get back on their feet. It's a commitment that gives people the courage to take chances. And in uncertain times, it's the fuel that moves the world forward. Since the very start, we've used our ingenuity to insure risks that others can't. Finding smart solutions to complex problems, so people can live their lives and seize opportunities. Our style is about focusing on people's needs, not just words on a page. It's about building relationships and connecting as humans. And ultimately, it's about being there for people when they need us most. In our eyes, our journey is just beginning. Together, we're building a business that supports more people, in more places. But unlike our peers, we'll never lose our people-first focus as we grow. Because you will always be what makes Markel special. And what continues to power this business forward. Markel Group (NYSE - MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, specialist advisory, and investment operations around the world. About the team: Extracting value from data is critical to delivering Markel's strategic ambitions. We are investing in our data and analytics capabilities so that we can deliver sharp insights to support front-end underwriting and claims teams. As a result, we are establishing the U.S. and Bermuda Portfolio Analytics team. Under the leadership of a newly appointed Head of Portfolio Analytics, this team will bring together analytics, reporting, and technical pricing capabilities carried out across the U.S. and Bermuda and will continue to build on their transformational initiatives. In this role, you will be entrusted with setting the vision and direction for our portfolio analytics strategy and leading our transformation in this space. The Portfolio Analytics team will be comprised of professionals with a wide range of technical skillsets, including data scientists, actuaries, portfolio managers, data engineers, and data visualization developers. We envision a dynamic, underwriter-centered team that serves the underwriter as their ‘customer' - identifying trends early, delivering actionable insights built on clean data flows, and integrating actuarial models into daily workflows. Our Portfolio Analytics team will be free from the corporate financial calendar, aligned to business priorities and enabled to put the customer at the center of everything they do. Additionally, the team will establish regional connection points to better serve the Wholesale and Specialty underwriting teams located across the U.S.. What we ask of you: Create and communicate a vision for portfolio analytics that engages and excites both business stakeholders and technical teams, demonstrating how Markel can derive tangible business benefits from data. Build a market-leading Portfolio Analytics team, bringing together a wide range of technical skillsets (actuarial, data science, data engineering, analytic engineering, etc.) as well as deep domain knowledge into a cohesive team that is collaborative, customer-focused and innovative. Work with leaders from our five Regions (Northeast U.S., Southeast U.S., Central U.S., West U.S., and Bermuda) to prioritize portfolio analytics efforts, balancing delivering immediate value with developing capabilities that will be needed to meet the longer-term strategic ambitions of the business. Drive the development of a data-centric culture and adoption of analytics products across Underwriting and Claims teams. Oversee the relevant functional areas, including portfolio management / business partnering, data engineering, data science, advanced analytics, and technical pricing. Ensure each area is a center of excellence and that they collaborate to create an analytics capability that is bigger than the sum of its parts. Ensure strong partnership and alignment on priorities with the product-centric teams within the Corporate Actuarial team and the CUO function. Work cohesively on setting, executing, and monitoring underwriting strategies. Drive improvements in the sophistication and adoption of technical pricing models and portfolio management tools with the aim of improving risk selection and reducing loss ratios. Close collaboration with IT Data Services, ensuring efficiency in data processing and delivery of a single version of the truth. Promote the use of third-party data and development of advanced analytics techniques with a focus on directing effort and budget to the areas that will add the greatest value. Ensure there are robust controls in place across the department, balancing agility with safety. What you will bring to the role: The successful candidate will have: Bachelor's degree in Actuarial Science, Statistics, or related field; credentialled Actuary belonging to a globally recognized Actuarial Society preferred. Minimum of 15 years of experience in actuarial roles within the insurance industry, with an emphasis placed on experience in U.S. Wholesale and Specialty insurance. Exceptional communication skills, capable of conveying a strategic vision and galvanizing support from a wide range of stakeholders. Ability to set a vision for this new team and create a compelling course of action across the business that inspires and enlists others to take action. Proven people leadership skills, with experience of bringing together diverse, technical skillsets and creating the right environment for them to thrive. Commercial acumen and strong understanding of Markel's strategy and priorities. Experience in building alliances and cultivating deep and broad relationships across large organizations. Ability to connect with and speak the language of the businesses we support, from line underwriter to executive. Track record of leading high-performing teams and delivering value to Insurance organizations through pricing, portfolio management, and analytics. Ability to work across functional areas, gain buy-in, and persuade across the organization in order to achieve mutually beneficial objectives. Ability to attract, develop, coach, and retain employees for competitive advantage. Significant pricing actuarial experience at a Commercial or Specialty Insurer. Excellent understanding of insurance data, particularly with regards to Commercial and Specialty insurance in the U.S. and Bermuda markets. Original thinking and creative problem-solving skills to any given situation, driving for improved processes, systems, products, or services in order for Markel to establish and maintain a competitive edge. The ability to stay ahead of external trends and promote a culture of continuous improvement. Possession of a steady, earnest, and energetic work ethic, focusing energy on most critical tasks. Our values: We're all about people: Empowering them, supporting them, and helping protect what matters most to them. We put people first, and stay true to our word, because we believe in the power of relationships and doing what's right. We win together: We work as a team, exchanging ideas, supporting each other, and respecting everyone's opinion. Because together we know we can achieve great things. We strive for better: We aspire to lead and win in all that we do. Aiming for excellence, and finding a better way of doing things, is up to us all. We enjoy the everyday: We are dedicated to our work, but we always keep a sense of humor and leave our egos at the door. We think further: We are committed to building a legacy and making decisions that leave a lasting impact on our customers, partners, employees, and communities. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also supportive of candidates looking for flexible working patterns. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The career level and base salary offered for the successful candidate will be based on compensable factors such as Geographic location, job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, and other factors. The national average salary for the Managing Director, Head of Portfolio Analytics, U.S. & Bermuda is $220,000 - $275,000 with 50% short-term incentive and 35% long-term incentive. The national average salary for the Senior Managing Director, Head of Portfolio Analytics, U.S. & Bermuda is $270,000 - $330,000 with 65% short-term incentive and 35% long-term incentive. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Accounts Receivable Specialist is responsible for managing a portfolio of customer accounts, including account maintenance and reconciliation activities. The role includes responsibility for follow-up with agents, business partners and direct insureds on questions involving specific billings and payments to facilitate accurate cashflow. Performance must be maintained as prescribed in Performance Goals outlined by Accounts Receivable team Supervisor or Manager within the Specialty Division of Markel. Balance customer accounts while communicating effectively with internal and external business partners Perform reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating disbursements where applicable Reviews agent, broker, and customer payment discrepancies to determine origin Initiates appropriate action based on analysis working with Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes Effectively and efficiently handle customer service inquiries via multiple channels Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines Achieve prescribed productivity standards Achieve prescribed accuracy standards Contribute to team meeting service level standards set forth by department leadership Maintain a professional working relationship with colleagues at Markel #LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead and implement the strategic development and execution of organizational goals and objectives. Exhibit extensive knowledge of the insurance industry and business operations across assigned product lines with proven success with new product and new business development. Provide leadership, direction and support to underwriting teams and/or direct reports. Is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies. Manage assigned product line(s) to achieve profit, revenue, loss ratio, and expense targets. Ensure effective execution of Best Practices. Develop and maintain relationships with internal resources (PLL, Claim, Premium Audit etc.) to coordinate the services to customers. Demonstrates the ability to build partnerships with other business groups and identifies and delivers customer and product solutions. Maintains an understanding of all Markel products, services and solutions and initiates discussions with other business units as appropriate. Demonstrates the ability to build partnerships with other business groups and identifies and delivers customer and product solutions. Maintains an understanding of all Markel products, services and solutions and initiates discussions with other business units as appropriate. What you'll be doing: Delegate underwriting authority to underwriting staff via letters of authority; monitor and revise as appropriate. Ensure a quality underwriting work product is produced consistent with letters of authority, underwriting strategy, standards, and process. Assist and oversee product strategy, communication and execution. Provide leadership, direction and support to underwriting teams. Is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies. Forward-facing to key external broker partners and clients. Maximizes individual and team performance. Drive results through effective communication and leadership. Responsible for overall performance of the products relative to established growth, profit, and combined ratio targets. Presents to senior management on key indicators, metrics, and drivers that impact the attainment of business goals. Acts as a knowledge expert within the company on industry trends related to assigned products and educates the organization on best practices in the market. Assist and leads the effort in conjunction with PRS to make recommendations on product design, price and development efforts. Supports the product lines in the analysis of coverage and contract language based on industry accepted policy forms. Drive accountability/leadership across our initiatives within the Retail/Wholesale Platforms and across all Territories/Regions in the US. Drive cross-sell opportunities to existing customers and brokers for the US and International platforms through the promotion of the Company's products and services. Assist in the development and implementation of new products. Work within our governance framework to ensure compliance. What we're looking for: 15-20+ years Inland Marine insurance underwriting experience. Recent underwriting leadership or product management experience. Bachelor's degree in risk management or related field from an accredited University/College. Broad understanding of claims, actuarial, product development, regulatory and compliance functions. Strong retail and wholesale broker relationships on a national scale. Strong interpersonal and management skills, the ability to communicate effectively, and excellent negotiation skills. Strong analytical skills and excellent problem solving/decision making abilities. Ability to work extended hours and travel at short notice. Minimum travel 35% #LI-SY #LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel is hiring a Principal Software Engineer to lead the development of Claims Integrated Services within its Azure cloud ecosystem, focusing on scalable, secure, and intelligent cloud-native applications that support automation, search, and AI-driven claims capabilities; the role demands deep expertise in Azure architecture, C# (.NET Core), Python, RESTful APIs, and services like Azure Functions, Event Grid, and OpenAI, along with strong leadership, DevOps maturity, and experience in mentoring teams and aligning technical solutions with business goals, preferably within insurance or enterprise-scale environments. Job Location: Hybrid work arrangement based in any US Markel office What we are looking for: Markel is seeking a highly skilled Principal Software Engineer to lead the development and solutioning of Claims Integrated Services within our Azure cloud ecosystem. This role is ideal for a hands-on technical leader who thrives in a fast-paced, agile environment and is passionate about building scalable, secure, and intelligent services that support the future of claims technology. As a champion of engineering excellence, this individual will architect and deliver cloud-native applications, guide the team through complex technical challenges, and collaborate across business and IT to shape the next generation of claims capabilities-including automation, search, and AI-driven services. What you'll do: * Lead the design, development, and delivery of Azure-based application services supporting claims automation, search, and intelligence. * Architect scalable, secure, and observable solutions using modern cloud-native patterns and technologies. * Provide technical leadership across the full software development lifecycle-from ideation and design to deployment and support. * Collaborate with Solution Architects, Product Owners, and cross-functional teams to align technical solutions with business goals. * Establish and advocate for engineering best practices, coding standards, and DevOps maturity. * Mentor engineers and foster a culture of continuous learning, innovation, and accountability. * Troubleshoot complex issues and guide long-term resolution strategies across integrated services. * Drive the evolution of intelligent claims services, including LLM-based workflows, document automation, and advanced search capabilities. About you: * Proven experience leading cloud-native software engineering teams, ideally within insurance or enterprise-scale environments. * Deep understanding of Azure architecture and service design, with a track record of delivering production-grade applications. * Strong communicator who can translate complex technical concepts into clear business value. * Passionate about innovation, with a bias toward action and a commitment to continuous improvement. * Trusted advisor to both technical and business stakeholders, with a collaborative and outcome-driven mindset. * Comfortable navigating ambiguity and driving clarity in evolving technical landscapes. Some things you have extensive experience with: * 8+ years programming in C# (.NET Core) and Python, with deep experience in building RESTful APIs and working with Azure Cosmos DB or SQL for data access. * 5+ years designing and developing scalable cloud-native applications using Azure Functions, Azure Container Apps, and Azure API Management. * 5+ years building and integrating services with Azure Event Grid, Service Bus, and Integration Gateway. * 3+ years Implementing CI/CD pipelines using GitHub Actions or Azure DevOps, and managing infrastructure through Bicep or Terraform. * 3+ years monitoring and optimizing applications using Azure Monitor, Application Insights, and Log Analytics. * Experience securing applications with Azure AD, Managed Identities, and Role-Based Access Control (RBAC). * Experience designing and supporting advanced services using Azure OpenAI, Cognitive Services, and GraphQL for data-driven APIs. * Experience applying modern testing practices with tools like xUnit, Postman, and JMeter, including performance and regression testing. Educational and Professional Qualifications: * Bachelor's (or higher) degree in Computer Science, Information Systems, or other related fields, or equivalent experience. Other desirable/ advantageous skills and experience: * Experience in insurance claims or related business domains. * Familiarity with Agile delivery models and scaled Agile frameworks. * Exposure to enterprise architecture and solution design in regulated environments. #LI-Hybrid #DEIB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Training Specialist will be a key contributor within the U.S. & Bermuda Training and Development team, supporting technical underwriting and claims training initiatives across Programs & Solutions and Wholesale & Specialty. This role focuses on enhancing employee capabilities through innovative learning solutions and ensuring alignment with organizational goals. This role is ideal for someone who is detail-oriented, creative, proactive, and passionate about employee development. Responsibilities * Manage administrative functions for training programs across the U.S. & Bermuda region * Under the general direction of leadership, design, develop and & deliver learning programs - including e-learning-virtual, and instructor-led formats * Assist in aligning training initiatives with department and company goals * Develop and analyze post-training participant surveys to measure program effectiveness and recommend improvements * Build strong relationships with internal stakeholders and act as a trusted advisor on training matters * Solicit feedback from key departmental stakeholders and recommend actions for program improvement * Audit and analyze performance of trainees/employees to measure success in the classroom and identify training opportunities * Provide input/feedback to other Training Department staff * Collaborate with Talent Development colleagues to ensure consistency and alignment in technical training * Serve as the team's digital learning specialist, leveraging tools such as Synthesia and AI-driven platforms to enhance training delivery * Build a cross-functional request portal to intake and triage training requests * Maintain knowledge of the training industry through professional development and industry journals * Champion a culture of continuous improvement in learning and development practices Skills, Knowledge and Experience The successful candidate will have: * Experience in talent development within a fast-paced business environment * Strong background in training program administration with some design and facilitation capabilities * Ability to manage multiple projects simultaneously with attention to detail * Analytical skills to interpret data and present actionable insights * Good organizational and time management abilities * High levels of integrity, discretion, and professionalism * Strong interpersonal and customer service skills * A collaborative mindset and enthusiasm for team-based work * Ability to travel up to 25% US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to grow and enhance agency relationships and increase premium production according to the annual growth budget. The Business Development Specialist role is to ensure Markel becomes more relevant with its agency base by enhancing current relationships and finding new profitable contacts. The Business Development Specialist will collaborate and use all resources available (i.e. UW, PLL, RPs, Marketing) to create targeted business plans while prioritizing assigned relationships. This position requires strong communication and presentation skills. Employees in this position are expected to maintain a valid driver's license and acceptable DMV Motor Vehicle Record which will be pulled on an annual basis for verification. Responsibilities * Build strong relationships within assigned agent base to enhance brand awareness, educate agents on Markel's products, appetite and systems, and to maximize flow of qualified submission activity either directly or via API platforms * Develop working knowledge of all Markel divisions, products, and services, with primary emphasis on small business Work Comp and Specialty packages * Develop business strategies that will maximize the agents' business and lead to increased Markel business. Strategically focus time and efforts to prioritize top relationships with best opportunity for success * Influence agents to move business to Markel - collaborate with underwriting to solution deal terms needed to win business; make decisions on whether new strategies, additional education, pricing and/or commission changes, incentive plans, or other initiatives should be deployed to enhance growth with an agency * Understand each partnerships operation completely to find opportunities across multiple product offerings, and engage additional Markel resources where appropriate * Stay current on product, market, and industry knowledge. * Build strong relationships with underwriting and product line; support underwriter engagement with agents, and retention of profitable business; communicate market feedback and product line suggestions to keep Markel as relevant as possible in the marketplace * Engage daily with our agent base through in-person and virtual meetings, phone calls, emails, and quote follow-up. * Assigned special projects, e.g.; marketing and email campaigns, new producer onboarding and ramp-up, etc. * High volume of travel expected to partnerships Qualifications * 2+ years of experience in admitted insurance underwriting, insurance business development or sales; * Flexible to travel up to 50-75% of the time; * Demonstrated technical knowledge and skills reflective of progression of increasing responsibility; * Must have excellent oral and written communication skills, and skilled presentation aptitude; * Bachelor's degree preferred; * Technologically savvy; proficient in Excel, Word, Powerpoint, and Outlook; * Strong analytical, organizational, risk assessment and time management skills; * Must be a team player that enjoys a flexible and spontaneous business environment. #LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Reporting to the Managing Director, Product Solutions & Services, this individual leads the Data Solutions portfolio, driving technology strategy, data innovation, and operational excellence across the US & Bermuda insurance operation. The Senior Director is responsible for delivering business value through data and technology, optimizing speed to market, and ensuring a seamless experience for Markel employees and partners. The ideal candidate possesses deep insurance expertise, financial acumen, and a passion for digital transformation, data governance, and customer-centricity.Responsibilities Define and execute data technology strategy, aligning solutions with business objectives and market trends. Advance foundational target state architecture and data platform capabilities. Lead strategic investment planning, architecture engagement, and risk management for data solutions. Ensure regulatory compliance, data governance, and risk mitigation across all data domains. Champion data-driven customer experience, leveraging analytics and feedback to optimize value. Drive cross-functional collaboration with Underwriting, Claims, Reinsurance, Finance, Actuarial, and IT. Integrate Agile and Lean practices to accelerate delivery and continuous improvement. Manage data-related investment budgeting and investment prioritization. Develop and maintain executive dashboards and reporting for KPIs, OKRs, and ROI. Mentor and develop a high-performing, diverse team, fostering a culture of innovation and accountability. Own strategic stakeholder engagement, proactively building relationships across the US & Bermuda Insurance operation, IT, and broader Markel. Advance Data Quality and Data Governance functions, integrating with Product Management and shifting culture to proactive data management. Drive transparency around costs, benefits, resourcing, and quality, leveraging KPIs. Lead the overall prioritization process, defining business needs, setting priorities, identifying requirements, and analyzing impact to business stakeholders, such as data accessibility and quality. Collaborate across Product Solutions to identify dependencies and integrations with other areas such as Underwriting Platforms, Shared Solutions, and Legacy Platforms. Collaborate with the Enterprise Planning/PMO teams to ensure singular intake and prioritization; partner with change management to ensure maximum return on investment as technology changes are delivered. Drive accountability for delivery of scalable data technology solutions that meet immediate and strategic business needs, aligned to IT roadmaps. Competencies Deep market and regulatory knowledge in insurance (commercial lines, specialty). Advanced strategic, analytical, and financial skills. Leadership in cross-functional and matrixed environments. Expertise in change management, transformation, and digital technologies. Customer experience and data-driven orientation. Strong influence and stakeholder management at executive/board levels. Excellent verbal and written communication skills. Ability to manage multiple and multi-faceted stakeholders. Track record of managing and/or developing talent. Solution-oriented, creative thinker. Flexible, adaptable, and resilient in dynamic environments. Qualifications Bachelor's degree required; Master's preferred in Business, Insurance, Technology, Data Science, or related field. Advanced certifications (e.g., PMP, Agile, Lean Portfolio Management, CPCU, Data Governance). 12+ years in insurance data management, product delivery, or related leadership roles. Proven success in leading large-scale transformation and innovation initiatives. #LI-Hybrid #DEIB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, demonstrated competencies, geographic location, and other factors. The base salary range for the Sr. Director, Data Product Manager is $190,000-$240,000 with a 55% bonus. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Performance Based Incentive Plans + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** Minimum starting hourly rate is $22.00 The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers. To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures. In this role, incumbents must demonstrate a willingness to provide strong customer service - providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center. **Principal Duties and Responsibilities** + Be the customers' first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions. + Meet or exceed company goals and metrics to guarantee the best experience for customers. + Be open and motivated by feedback and guidance to be at your best for customers. + Protect customers' privacy (both internal and external) and reassure them with empathy and professionalism. + Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday. + Reliable attendance in accordance with contact center attendance guidelines. + Successfully complete all required training and associated support periods. + Ability to obtain information from multiple systems and relay to customers in a seamless manner. + Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency. + Utilize resources and tools to accurately respond to customer inquiries. + Demonstrate a passion for the values outlined in value statements. + May perform other duties as assigned. **Job Specifications** + 1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area. + Highschool diploma or GED required. + Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks. + A passion for helping customers and exceeding their expectations with high integrity. + Answering customer inquiries, translating documents and acting as an interpreter for English and Spanish languages. + Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers, both in English and Spanish. + Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need. + Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors. + Familiarity with Microsoft applications such as Outlook, Word, and Excel. + Intellectual curiosity and a desire to continually learn and grow. + An excellent work ethic and ability to adapt and work successfully in a continually changing environment. + Dependability - being available when needed by teammates and customers. + Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face. + Must meet attendance requirements and in office expectations when applicable. ~IN3 \#LI-LM2022 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $36,000.00-$62,400.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum