Patient Access Representative jobs at Cincinnati Children's Hospital Medical Center

This role will rotate between CPS schools and New Richmond JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location New Richmond SBHC Schedule Full time Shift Day (United States of America) Department CCHMC New Richmond SBHC Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Start Date: Monday, February 23, 2026 MGB Health Plan is expanding and hiring multiple Customer Service Reps for February 2026 Benefits start Day 1 Job Summary The Opportunity The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution. The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints. The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an exceptional experience focused on quality and accuracy. The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate. Qualifications The CSP is Responsible For * Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures. * The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population. * Identify customer issues/concerns rapidly and precisely * Research required information using available resources and triage when necessary * Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance * Identify and escalate priority issues in order to create efficiencies * Initiates follow up customer calls where necessary * Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken * Refer customer grievances and appeals to designated departments for further investigation * Responsible for navigating multiple systems in order to resolve customer issues * Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement. * - Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect. Qualifications and Skills for Success * High School Diploma or Equivalent required * Associate's Degree in related field or Healthcare Management preferred * Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional * Ability to multi task and prioritize * Call Center experience a plus * Maintain Customer Service Behavior Competencies * Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude * Relationship Building/Caring * Service Excellence/Accountability/Critical Thinking Additional Job Details (if applicable) Working Model Required Monday - Friday EST hours: * First one full Month Training Schedule: M-F 8:30 AM - 5:00 PM EST * Post Training Schedule: 9:00 AM - 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM - 8:00 PM (Thurs) (EST) or 9:30 AM - 6:00 PM (Monday-Friday) EST This is a remote position; a quiet, secure, stable, and compliant work station is required from within the US, with MGB provided equipment and Video required during the work week Start Date required: Monday, February 23, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Thursday-Saturday 5 p.m. to 9:30 p.m The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Contingent, non-benefits eligible role Hours vary and range Mon - Fri between 7:30am to 5:30pm Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines. Monday-Friday 7:00 AM- 3:30 PM Summary: Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate. Job Description: Essential Functions: Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks. Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate. Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects. Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient's arrival. Assists in training new Patient Access staff and maintain staff work schedules. Ensures appropriate tools are available and working properly for staff to complete their jobs. Maintains WQ's and monitors quality and productivity and reports to supervisor. Education Requirement: Associate's Degree or equivalent combination of education and experience, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Demonstrated ability to effectively interact with peers in problem solving. Demonstrated traits of teamwork, cooperation, and displays a positive attitude. Excellent communication and customer service skills. Detailed understanding of the revenue cycle and its impact on the hospital's bottom line. Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate. Experience: Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required. Experience in a healthcare environment, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneel FREQUENTLY: Bend/twist CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Parttime role, 32 hours per week Benefits eligible Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

The Surgery Scheduler is responsible for coordinating and scheduling Pediatric Surgery procedures and occasional clinic visits. Previous Surgery or Procedural Scheduling experience is preferred for this role. Utilize Epic, OpTime, and Outlook to accurately schedule procedures in a variety of clinical environments. Coordinate complex, multi-disciplinary ("combo") procedures in collaboration with other subspecialties to optimize scheduling and resource utilization. Manage and coordinates procedure schedules for multiple surgeons, ensuring accuracy and efficiency. Support the onboarding and training of newly hired schedulers through orientation and precepting. Summary: Schedules surgeries, coordinates with patients, physicians, and hospital staff to ensure efficient and timely surgical procedures. Job Description: Essential Functions: Schedules surgeries by coordinating with patients, physicians, and other medical staff. Confirms patient eligibility for surgery by reviewing medical records and insurance coverage. Coordinates pre-operative testing and medical clearance for patients. Ensures that all necessary equipment and supplies are available for the scheduled surgeries. Communicates any changes in the surgical schedule to all relevant parties. Maintains accurate and up-to-date records of all scheduled surgeries and related information. Education Requirement: High School Diploma or equivalent, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Knowledge of filing, word processing, spreadsheet, medical terminology, coding, and office skills. Excellent customer service skills to interact with department staff and the public. Interpersonal skills necessary to deal with the public in a polite and effective manner. Experience: Two years of medical secretary experience, required. Surgical scheduling experience, preferred. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking FREQUENTLY: (none specified) CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

7:30-4pm Monday-Friday Provides counseling to inpatients and outpatients for financial responsibility. Serves as the primary contact for patients and families regarding financial assistance, and insurance coverage eligibility. Partners with the managed care group to determine advanced verification of insurance, pre-certification, and benefit determination. Job Description: Essential Functions: Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs. Meets with patients/families on the unit to obtain information that was not collected during the admission process and completes registration items, (i.e. insurance cards, prescription cards, correct demographic information etc.). Assesses the patient's need for financial assistance during the admission process or at a time prior to the patients discharge. Determines patient eligibility for charity care for inpatient/outpatient level of care. Completes the charity application in accordance with NCH charity care policies. Forwards applications to Patient Accounts for final review and approval. Completes notes in the EPIC system on all discussions, events and outcomes. Responds to all inquiries regarding patient accounts and financial assistance policies. Maintains effective communication and cooperative working relationships with other departments, staff, patients and visitors. Education Requirement: High school graduate, required. Associates degree preferred. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Excellent customer service and communication skills. Ability to work and problem solve with minimal supervision. Analytical and decision-making skills with a strong attention to detail required. Ability to understand and retain complex and quickly changing information. Knowledge of the impact of managed care trends on hospital operations. Familiar with medical terminology. Able to function as a team member responsible for staffing operational hours. Ability to adapt to change positively in workflow and process. Keyboarding/typing/data entry skills. Experience: Two years' experience in registration, collections, customer service, billing or related medical field, preferred. Familiarity with government, commercial and third-party billing, preferred. Physical Requirements: OCCASIONALLY: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Lifting / Carrying: 0-10 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking FREQUENTLY: Bend/twist CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Facility:Dayton Children's - Main CampusDepartment:Patient Access - Emergency DepartmentSchedule:Part time Hours:5Job Details:Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency. Department Specific Job Details: Shift Flexible hours. Must work 52 hours in a 6-week schedule Every third weekend rotation 9aam-5:30pm at Main ED Will float to: Main ED, South ED, Behavioral Health Center, Outpatient Care Center Huber Heights Education High school diploma or GED required Experience Customer service (front desk/patient facing) Healthcare (preferred) Education Requirements: GED, High School (Required) Certification/License Requirements:

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling. Job Description: Essential Functions: Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics. Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information. Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments. Generates reports on scheduling activities and presents them to relevant parties as needed. Education Requirement: High School graduate or equivalent, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Excellent customer service skills to interact with the public internal and external. Experience: Two years of medical secretary experience, required. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: Talking on telephone Constantly (67-100%) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Fulltime, benefits eligible role Mon to Fri Alternating shifts: 7:15am - 3:45pm and 8:30am - 5:00pm Provides clerical and environmental support to clinical staff and patients, enhancing ambulatory clinic flow. Job Description: Essential Functions: Prepares and maintains patient electronic medical records, collecting patient information and documentation. Answers phone calls, schedules appointments and maintains patient records. Maintains cleanliness and orderliness of the clinic, including exam rooms and waiting areas. Stocks and orders medical and office supplies as needed. Follows all safety and infection control protocols to ensure a safe and healthy environment for patients and staff. Education Requirement: Successful completion of an approved unit coordinator or clerk course, or equivalent experience, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Excellent communication and customer service skills. Excellent computer skills. Demonstrated traits of teamwork, cooperation, and a positive attitude. Ability to multitask and prioritize. Experience: Previous health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Lifting / Carrying: 41-60 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs FREQUENTLY: Bend/twist, Flexing/extending of neck, Interpreting Data, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Squat/kneel, Standing, Walking CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Schedule: Monday-Friday, (5) 8-hour days, 8a to 4:30p Performs secretarial and environmental activities using current technology under the direction and supervision of RN. Job Description: Essential Functions: Monitors and maintains patient charts and medical records. Operates communication systems including but not limited to telephone, paging system, pneumatic tube, and other advanced communication technology devices. Assists with greeting, admission, registration, transfer, transport, and/or discharge of patients as assigned. Maintains unit and office supplies, ordering and stocking as needed. Ensures unit areas and rooms are maintained according to regulatory standards. Acts as a preceptor for orientation and training of other Unit Coordinator staff. Coordinates the transport of non-controlled medications from Pharmacy to designated licensed healthcare practitioners or from tube system to secured medication storage room. Initiates Code Blue/Medical Assist/ACT in emergency situations and ensures the communication of all required information to the appropriate staff. Education Requirement: High School Diploma or equivalent, required. Successful completion of an approved unit coordinator or clerk course, preferred. Certifications: Current CPR certification (BLS-Health Care Provider), required. Skills: Basic computer and technologyskills required. Excellent customer service, verbal, written, and interpersonal communication skills. Experience: Previous health care experience, preferred. Physical Requirements: OCCASIONALLY: Biohazard waste, Blood and/or Bodily Fluids, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Fume /Gases /Vapors, Lifting / Carrying: 41-60 lbs, Lifting / Carrying: 61-100 lbs, Loud Noises, Machinery, Patient Equipment, Power Tools, Problem solving, Sitting FREQUENTLY: Bend/twist, Computer skills, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Pushing / Pulling: 61-100 lbs, Reaching above shoulder, Repetitive hand/arm use, Squat/kneel CONTINUOUSLY: Audible speech, Hearing acuity, Peripheral vision, Seeing - Far/near, Standing, Walking "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

This is a float position for the Mason, Kenwood, Norwood and Winslow location. The hours will range between Monday- Friday from 7:30 am-7:00 pm and every other Saturday 7:30am-11:30am. Potential long periods of standing. JOB RESPONSIBILITIES Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS High school diploma or equivalent No directly related experience Primary Location Mason Campus Schedule Full time Shift Day (United States of America) Department Mason Access Services Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $17.49 - $20.99 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Hours: 8a-4:30p, remote (must live within 50 miles of our main campus) JOB RESPONSIBILITIES Productivity - Work independently and/or collaboratively with team to efficiently handle work volume and queues to meet or exceed productivity standards. Accurately collect/verify insurance information and demographics, obtaining insurance authorization and entering the information into the required systems. Collaboration - Serve as a liaison between Hospital/Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patient Financial Services, Utilization Review and other Cincinnati Children's departments. Multiple division support; cross trained in order to work insurance pre-authorization for multiple divisions. Pre-Authorization - Utilize systems including medical records to obtain needed clinical support to efficiently confirm receipt of or to obtain pre-authorization for scheduled services and medications. Collaborate with internal and external resources regarding specific authorizations scenarios. Work with team to make contact with families prior to patient scheduled visits and/or services to confirm insurance eligibility, referrals/authorizations with minimal stress to the family/patient. Problem Resolution - Initiate calls to appropriate parties both internal and external to resolve issues. Escalate to appropriate staff regarding system errors, recurring divisional problems/errors identified within work queues or reports. JOB QUALIFICIATIONS High school diploma or equivalent Experience with insurances, authorizations, and or healthcare registration preferred Primary Location Remote Schedule Full time Shift Day (United States of America) Department Utilization Review Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $18.16 - $22.25 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Hours: Monday- Thursday 12:30pm- 7pm; every 3rd Saturday 7:45am until as late as 1pm. May require extended periods of standing. JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location MOB - 3430 Burnet Schedule Part time Shift Day (United States of America) Department Registration Srvc MOB - Hopple Employee Status Regular FTE 0.6 Weekly Hours 24 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Hours: Monday- Friday Float 7am-7pm & with the possibility of a Saturday morning shift. This is a float position for the Medical Office Building with coverage at other locations within 15-20 minutes from our main campus of 3333 Burnet Ave. The hours will range M-F from 7am- 7pm with the possibility of a Saturday morning shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. If shifts arise for different hours once the two-week schedule has been set, these new shifts will be offered to this PAR. If agreed upon, the two-week schedule will be revised. May require extended periods of standing. JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location MOB - 3430 Burnet Schedule Full time Shift Day (United States of America) Department Registration Srvc MOB - Hopple Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability