Leader jobs at Citi - 31 jobs

JobID: 210690717 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $120,650.00-$199,000.00; Chicago,IL $110,200.00-$181,000.00 Bring your expertise to JPMorgan Chase. As a Financial Crimes Compliance - Digital Asset Suspicious Activity Monitoring Program Lead - Vice President in Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Financial Crimes Compliance - Digital Asset Suspicious Activity Monitoring Program Lead - Vice President in Global Financial Crimes Compliance, you help us build and maintain a resilient digital asset monitoring program. You collaborate with colleagues across teams and business lines to anticipate emerging risks and implement effective solutions. You organize deliverables, communicate strategies to senior stakeholders, and support regulatory commitments. You have the opportunity to shape standards and drive improvements in digital asset compliance. Together, we protect our firm and promote responsible growth. Job Responsibilities * Develop and maintain standards, programs, and procedures for digital asset suspicious activity monitoring * Lead change management protocols for digital asset transaction monitoring and analytics * Collaborate with stakeholders in Compliance, Technology, and Chief Data Offices to implement monitoring strategies * Use blockchain analytics tools to identify and assess suspicious activity on public chains * Organize and present deliverables for senior management, regulatory exams, and audits * Facilitate workshops and training sessions to promote awareness of digital asset monitoring * Serve as a liaison between Global Financial Crimes Compliance and other departments * Support project plans and deliverables tied to regulatory commitments * Communicate monitoring strategies and requirements clearly to diverse audiences * Provide insights and recommendations to improve anti-financial crime strategies * Thrive in a fast-paced, global environment while meeting deadlines Required Qualifications, Capabilities, and Skills * Experience in financial crime risk management or compliance * Understanding of digital assets and blockchain analytics tools * Ability to communicate complex strategies to senior stakeholders * Experience developing and maintaining standards, programs, and procedures * Strong organizational skills for managing deliverables and documentation * Ability to facilitate workshops and training sessions * Experience collaborating with cross-functional teams * Proven ability to meet deadlines in high-pressure environments * Self-motivated and effective working independently * Strong interpersonal and verbal/written communication skills * Experience supporting regulatory commitments and project plans Preferred Qualifications, Capabilities, and Skills * Experience in financial crime risk management in the digital asset space at a financial institution, digital asset firm, or consulting firm * Familiarity with transaction monitoring systems in financial services * Proven experience operating under strict regulatory environments * Experience building and maintaining governance processes for digital asset monitoring * Knowledge of anti-financial crime strategies related to digital assets * Experience working in a global, matrixed organization * Advanced understanding of blockchain analytics and digital asset compliance

JobID: 210648436 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $104,500.00-$195,000.00 Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of our transformation. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business strategies that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Manager at JPMorgan Chase, you will be at the forefront of our business transformation journey, playing a crucial role in reshaping organizational strategy and operating models. Your expertise in business and digital transformation, robotic process automation (RPA), and artificial intelligence tools will be instrumental in driving innovative solutions that redefine how we operate. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touchpoints and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will analyze data, craft compelling narratives to communicate complex ideas, and lead diverse teams to achieve common goals. Your ability to innovate, adapt to change, and manage tasks effectively will be essential in driving service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence. Job responsibilities: * Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations. * Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding. * Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation. * Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges * Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals. * Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement. * Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions * Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor. * Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions. * Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions Required qualifications, capabilities, and skills: * 5+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction. * Bachelor's degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science. * Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact. * Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement (see preferred technology below). * Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems (see preferred technology below). * Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department. * Self-motivated and executes deliverables with speed and precision * A dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge. * Ability to travel up to 10% Preferred qualifications, capabilities, and skills: * 3+ years management consulting experience * Master's degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science. * Familiarity with relevant technology/systems, such as Tableau, Alteryx, Power BI, Salesforce, SAP, Oracle, Python or R, SQL, and JIRA/JIRA Align * Demonstrated ability to drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness. * Experience utilizing systems thinking to analyze complex processes and identify areas for optimization and integration. * Ability to foster cross-functional collaboration to identify and implement process improvement opportunities across departments. * Experience using agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of our transformation. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business strategies that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Manager at JPMorgan Chase, you will be at the forefront of our business transformation journey, playing a crucial role in reshaping organizational strategy and operating models. Your expertise in business and digital transformation, robotic process automation (RPA), and artificial intelligence tools will be instrumental in driving innovative solutions that redefine how we operate. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touchpoints and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will analyze data, craft compelling narratives to communicate complex ideas, and lead diverse teams to achieve common goals. Your ability to innovate, adapt to change, and manage tasks effectively will be essential in driving service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence. Job responsibilities: Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations. Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding. Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation. Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals. Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement. Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor. Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions. Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions Required qualifications, capabilities, and skills: 5+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction. Bachelor's degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science. Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact. Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement (see preferred technology below). Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems (see preferred technology below). Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department. Self-motivated and executes deliverables with speed and precision A dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge. Ability to travel up to 10% Preferred qualifications, capabilities, and skills: 3+ years management consulting experience Master's degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science. Familiarity with relevant technology/systems, such as Tableau, Alteryx, Power BI, Salesforce, SAP, Oracle, Python or R, SQL, and JIRA/JIRA Align Demonstrated ability to drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness. Experience utilizing systems thinking to analyze complex processes and identify areas for optimization and integration. Ability to foster cross-functional collaboration to identify and implement process improvement opportunities across departments. Experience using agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. **Job responsibilities** + Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. + Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. + Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. + Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. + Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. + Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. + Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. **Required qualifications, capabilities, and skills** + You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. + You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. + You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. + You have a strong passion for educating the branch team and partners, helping them stay connected and informed. + You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. + You have 1+ years of retail banking experience. + You have a high school degree, GED, or foreign equivalent. + You have the ability to work branch hours including weekends and evenings. **Preferred qualifications, capabilities, and skills** + You have 6+ months of Associate Banker (Teller) experience. + You have a college degree or military equivalent. **Training and Travel Requirement** + You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. + You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. We are looking to hire an AI Search Strategy Lead within PNC's Marketing organization. The Evolution of Search: From Keywords to Conversations The digital landscape is undergoing its most significant transformation in two decades. For years, Search Engine Optimization (SEO) was defined by the "ten blue links"-a race to rank for specific keywords on a static results page. Today, that paradigm is shifting rapidly toward Answer Engine Optimization (AEO). Users are no longer just searching; they are conversing with Large Language Models (LLMs) and expecting direct, synthesized answers from platforms like Google AI Overviews, ChatGPT, Gemini, and Perplexity. At PNC Bank, we recognize that appearing in these generative environments requires a fundamentally different strategy than traditional search. It requires a deep understanding of entities, structured data, and the probabilistic nature of AI models. We are seeking an AI Search Strategy Lead to pioneer our approach in this emerging field. This is not just a job; it is an opportunity to define how a leading financial institution connects with customers in the age of artificial intelligence. Position Overview: The AI Search Strategy Lead is a pivotal new role situated within the Digital Growth Marketing organization. You will operate adjacent to our established SEO Content and SEO Strategy teams, serving as the bridge between traditional organic search principles and the new frontier of generative AI. While traditional SEO focuses on driving clicks to a webpage, this role focuses on optimizing for the "zero-click" future and ensuring PNC serves as the authoritative source of truth within generative responses. You will be primarily focused on identifying specific tactics and opportunities to help PNC improve our presence in generative answer engines. The ideal candidate possesses a rare hybrid background: 5+ years of experience in technical and content SEO combined with a passion for-and deep understanding of-how LLMs operate, source information, and hallucinate. You understand the nuances between different models (e.g., how Perplexity cites sources versus how ChatGPT synthesizes training data) and can translate that technical knowledge into actionable marketing strategies. Strategic Context: Why AEO Matters in Banking In the financial services sector, trust and accuracy are the currencies we trade in. When a current or prospective customer asks an AI agent, "What are the best mortgage options for a first-time homebuyer?" or "How does a high-yield savings account work?", the answer they receive must be accurate, compliant, and helpful. As the AI Search Strategy Lead, you will ensure that PNC's financial expertise is correctly interpreted and surfaced by these models. This goes beyond simple keyword optimization; it involves training the digital ecosystem to recognize PNC's authority. You will navigate the complexity of "YMYL" (Your Money Your Life) topics in an AI-first world, ensuring that our content is structured in a way that LLMs prefer and prioritize. This role requires a strategist who can look at the search landscape not just as it is today, but as it will be six months from now. You will be responsible for future-proofing our organic visibility strategies against the volatility of algorithm updates and the rapid deployment of new AI search features. Core Responsibilities: Your day-to-day work will balance high-level strategy with granular technical analysis. You will be expected to: 1. Optimize AI-Driven Product Recommendations You will analyze and optimize how PNC's financial products are recommended by AI agents. This involves reverse-engineering the logic used by generative engines to improve customer acquisition and retention across all lines of business. You will test different content structures and schema markups to see which formats yield the highest visibility in AI-generated answers, moving beyond traditional click-through rate (CTR) metrics to measure share of voice in conversational results. 2. Competitive Intelligence & Differentiation The AI search landscape is a competitive battleground. You will monitor competitor offerings and AI capabilities across all business segments to identify opportunities for differentiation. This includes analyzing how competitors are cited in answer engines, identifying gaps in their entity coverage, and deploying counter-strategies to capture those conversational queries. You will act as the internal subject matter expert on the changing search landscape, keeping stakeholders informed of new entrants and features in the generative search space. 3. Data Quality & Regulatory Compliance In banking, accuracy is non-negotiable. You will ensure data quality and regulatory compliance in models used for risk assessment and product personalization across the enterprise. Unlike generalist marketing roles, this position requires a keen awareness of financial regulations. You must ensure that optimization tactics never compromise compliance or lead to misleading financial advice being generated by third-party AI tools. You will work to minimize "hallucinations" regarding PNC's products by ensuring our public-facing data is unambiguous and machine-readable. 4. Cross-Functional Strategic Alignment AEO is not a siloed activity. You will collaborate closely with product, marketing, and compliance teams to align AI initiatives with growth strategies for all business lines. You will educate content creators on how to write for machines as well as humans, helping them structure articles, FAQs, and product pages in ways that LLMs can easily ingest and cite. You will advocate for technical changes that improve our "entity authority" within the Knowledge Graph. Technical Qualifications & Tool Proficiency To succeed in this role, you must be comfortable working with enterprise-grade data and analytics platforms. While we do not expect you to build LLMs from scratch, you must have a functional literacy in how they process natural language. Recommended Tech Familiarity: * SEO Intelligence: Deep experience with platforms such as Conductor, Ahrefs, Semrush, and BrightEdge is essential. You should know how to use these tools not just for keyword volume, but for gap analysis, backlink authority, and SERP feature tracking. * Analytics & Performance: Proficiency in Google Analytics or Adobe Analytics is required to track the downstream impact of your strategies. * Search Console: Mastery of Google Search Console is expected, particularly for diagnosing crawling, indexing, and structured data issues. * LLM Literacy: A conceptual understanding of Retrieval-Augmented Generation (RAG), vector search, and tokenization is highly preferred. * Emerging AI Search Tracking Tools: Familiarize yourself with new technology platforms like Profound and Athena and stay informed on what new capabilities exist in the marketplace that could help accelerate PNC's AEO objectives. The Ideal Candidate Profile We are looking for a pioneer-someone who is not afraid to test hypotheses in an environment where the "best practices" are still being written. * You are an investigator: You enjoy testing queries across different platforms (Gemini vs. ChatGPT vs. Bing Chat) to spot patterns in how they retrieve information. * You are a translator: You can explain complex technical concepts regarding LLMs to non-technical stakeholders in marketing and compliance. * You are adaptable: You understand that the tactic that worked yesterday might be obsolete tomorrow, and you thrive in that state of constant evolution. * You are data-driven yet creative: You rely on data to make decisions but use creativity to solve problems that data tools haven't caught up to yet. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions. Serves as mentor to more junior employees. * Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. * Determining the optimal analytic approach and supporting development, implementation and enhancements. * Assists peers with guidance on analytic approaches related to more complex solutions. * Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making. * Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning Competencies Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $65,000.00 - $161,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/07/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a LOB Risk Lead within PNC's Technology organization, you will be based in Cleveland, OH. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Establishes Line of Business risk management strategy and oversees the execution of the risk management programs. Serves as an advocate for the risk management program. * Ensures the risk management strategies and programs are established, maintained and enhanced to support the businesses in managing their risks while meeting business and regulatory expectations. * Oversees the timely and proper execution of the risk management program within and/or across the lines of business. Includes consultation to execute the program components. * Provides risk expertise while working with the businesses and other risk partners (e.g., Compliance, Credit, Legal, Audit). Monitors changes in internal and external factors and identifies emerging risks. * Leads and engages cross functional teams and develops internal capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Change Management, Communication, Conflict Management, Crisis Management, Emerging Risks, Influencing Change, Operations Management, Risk Management Programs, Strategic Planning Competencies Collaborating, Data Gathering and Reporting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Controls, Operational Risk, Organizational Governance, Process Management, Regulatory Environment - Financial Services, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $65,000.00 - $157,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/15/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

JobID: 210687020 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $147,250.00-$225,000.00; Jersey City,NJ $171,000.00-$260,000.00; New York,NY $171,000.00-$260,000.00; Seattle,WA $171,000.00-$260,000.00 Play a vital role in shaping the future of an iconic company and make a direct impact in a dynamic environment designed for top achievers. As a Senior Lead Cybersecurity Architect at JPMorganChase within the Cybersecurity and Technology Controls line of business, you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications and platform products. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of cybersecurity challenges that span multiple technology domains. Job responsibilities * Guides the evaluation of current cybersecurity principals, processes, and controls, and leads the evaluation of new technology using existing standards and frameworks * Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors * Works with stakeholders and senior leaders to recommend business modifications during periods of vulnerability * Serves as function-wide subject matter expert in one or more areas of focus * Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle * Influences peers and project decision-makers to consider the use and application of leading-edge technologies * Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills * Formal training or certification on cybersecurity architecture concepts and 5+ years experience * Hands-on practical experience delivering enterprise level cybersecurity solutions and controls * Advanced in one or more programming languages or applications * Advanced knowledge of cybersecurity architecture, applications, and technical processes with considerable, in-depth knowledge in one or more technical disciplines (e.g., public cloud, artificial intelligence, machine learning, mobile, etc.) * Ability to tackle design and functionality problems independently with little to no oversight * Practical cloud native experience * Ability to evaluate current and emerging technologies to select or recommend the best solutions for the future state architecture #CTC

JobID: 210687804 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $171,000.00-$260,000.00 If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Lead Architect at JPMorgan Chase within the Consumer and Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Job responsibilities * Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs * Defines the technical target state of their product and drives achievement of the strategy * Participates in architecture governance bodies * Evaluates recommendations and provides feedback on new technologies * Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems * Develops secure and high-quality production code, and reviews and debugs code written by others * Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems * Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required qualifications, capabilities, and skills * Formal training or certification on Java concepts and 5+ years applied experience * Hands-on practical experience delivering system design, application development, testing, and operational stability * Advanced in one or more programming language(s) * Proficiency in automation and continuous delivery methods * Proficient in all aspects of the Software Development Life Cycle * Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security * Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) * In-depth knowledge of the financial services industry and their IT systems * Practical cloud native experience * Advanced knowledge of one or more software, applications, and architecture disciplines * Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture Preferred qualifications, capabilities, and skills * Financial industy background * AWS Certification preferred

JobID: 210702950 JobSchedule: Full time JobShift: Base Pay/Salary: Cleveland,OH $22.98-$28.37 At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities * Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. * Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. * Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. * Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. * Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. * Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. * Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills * You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. * You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. * You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. * You have a strong passion for educating the branch team and partners, helping them stay connected and informed. * You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. * You have 1+ years of retail banking experience. * You have a high school degree, GED, or foreign equivalent. * You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills * You have 6+ months of Associate Banker (Teller) experience. * You have a college degree or military equivalent. Training and Travel Requirement * You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. * You'll need to be able to travel as required for in-person training and meetings.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.

JobID: 210699740 JobSchedule: Full time JobShift: : At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities * Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. * Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. * Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. * Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. * Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. * Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. * Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills * You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. * You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. * You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. * You have a strong passion for educating the branch team and partners, helping them stay connected and informed. * You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. * You have 1+ years of retail banking experience. * You have a high school degree, GED, or foreign equivalent. * You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills * You have 6+ months of Associate Banker (Teller) experience. * You have a college degree or military equivalent. Training and Travel Requirement * You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. * You'll need to be able to travel as required for in-person training and meetings.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. **Job responsibilities** + Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. + Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. + Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. + Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. + Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. + Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. + Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. **Required qualifications, capabilities, and skills** + You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. + You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. + You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. + You have a strong passion for educating the branch team and partners, helping them stay connected and informed. + You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. + You have 1+ years of retail banking experience. + You have a high school degree, GED, or foreign equivalent. + You have the ability to work branch hours including weekends and evenings. **Preferred qualifications, capabilities, and skills** + You have 6+ months of Associate Banker (Teller) experience. + You have a college degree or military equivalent. **Training and Travel Requirement** + You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. + You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.

JobID: 210691569 JobSchedule: Full time JobShift: Day : If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorganChase within the Consumer and Commercial Banking, Trust and Security Fraud Architecture group, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Come help define the next generation Trust Platform. Job responsibilities * Drives architectural decisions that influence product design, application functionality, and technical operations. * Provides technical guidance and direction to business, technical teams, contractors, and vendors. * Leads evaluation of current technology and assessment of new technologies using established standards and frameworks. * Represents product families in technical governance bodies and architecture forums. * Proposes improvements and provides feedback to architecture governance practices. * Serves as a subject matter expert in one or more architecture domains. * Advocates for firmwide frameworks, tools, and practices within the Software Development Life Cycle. * Influences peers and project stakeholders to adopt leading-edge technologies and best practices. * Collaborates with cross-functional teams to deliver scalable, secure, and resilient solutions. * Ensures alignment of architecture with business goals and regulatory requirements. * Fosters a team culture of diversity, opportunity, inclusion, and respect. Required qualifications, capabilities, and skills * Formal training or certification on software engineering concepts and 5+ years applied experience in the architecture discipline. * Demonstrates hands-on experience in system design, application development, testing, and operational stability. * Exhibits advanced proficiency in one or more programming languages (e.g., Java, Python, C#). * Possesses deep expertise in software architecture, applications, and technical processes. * Applies practical experience with cloud-native architectures and platforms. * Tackles design and functionality challenges independently with minimal oversight. * Evaluates and recommends current and emerging technologies for future state architecture. * Delivers high-volume, large-scale, and highly resilient enterprise solutions. * Applies knowledge of authentication, identity management, and fraud detection best practices. * Communicates effectively and manages stakeholders across business and technology teams. * Commits to fostering a culture of diversity, opportunity, inclusion, and respect. Preferred qualifications, capabilities, and skills * Demonstrates experience in financial crimes and fraud detection best practices. * Exhibits expertise in authentication and identity management solutions. * Delivers high-volume, large-scale, resilient enterprise platforms. * Applies hands-on cloud experience with AWS, Google Cloud, or Azure. * Possesses prior experience in the banking or financial services industry. * Understands regulatory requirements and compliance standards. * Applies experience with artificial intelligence, machine learning, or mobile technologies.

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a **Senior Lead Architect at JPMorganChase** within the **Consumer and Commercial Banking, Trust and Security Fraud Architecture** group, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Come help define the next generation Trust Platform. **Job responsibilities** + Drives architectural decisions that influence product design, application functionality, and technical operations. + Provides technical guidance and direction to business, technical teams, contractors, and vendors. + Leads evaluation of current technology and assessment of new technologies using established standards and frameworks. + Represents product families in technical governance bodies and architecture forums. + Proposes improvements and provides feedback to architecture governance practices. + Serves as a subject matter expert in one or more architecture domains. + Advocates for firmwide frameworks, tools, and practices within the Software Development Life Cycle. + Influences peers and project stakeholders to adopt leading-edge technologies and best practices. + Collaborates with cross-functional teams to deliver scalable, secure, and resilient solutions. + Ensures alignment of architecture with business goals and regulatory requirements. + Fosters a team culture of diversity, opportunity, inclusion, and respect. **Required qualifications, capabilities, and skills** + Formal training or certification on software engineering concepts and 5+ years applied experience in the architecture discipline. + Demonstrates hands-on experience in system design, application development, testing, and operational stability. + Exhibits advanced proficiency in one or more programming languages (e.g., Java, Python, C#). + Possesses deep expertise in software architecture, applications, and technical processes. + Applies practical experience with cloud-native architectures and platforms. + Tackles design and functionality challenges independently with minimal oversight. + Evaluates and recommends current and emerging technologies for future state architecture. + Delivers high-volume, large-scale, and highly resilient enterprise solutions. + Applies knowledge of authentication, identity management, and fraud detection best practices. + Communicates effectively and manages stakeholders across business and technology teams. + Commits to fostering a culture of diversity, opportunity, inclusion, and respect. **Preferred qualifications, capabilities, and skills** + Demonstrates experience in financial crimes and fraud detection best practices. + Exhibits expertise in authentication and identity management solutions. + Delivers high-volume, large-scale, resilient enterprise platforms. + Applies hands-on cloud experience with AWS, Google Cloud, or Azure. + Possesses prior experience in the banking or financial services industry. + Understands regulatory requirements and compliance standards. + Applies experience with artificial intelligence, machine learning, or mobile technologies. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorganChase within the Consumer and Commercial Banking, Trust and Security Fraud Architecture group, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Come help define the next generation Trust Platform. Job responsibilities Drives architectural decisions that influence product design, application functionality, and technical operations. Provides technical guidance and direction to business, technical teams, contractors, and vendors. Leads evaluation of current technology and assessment of new technologies using established standards and frameworks. Represents product families in technical governance bodies and architecture forums. Proposes improvements and provides feedback to architecture governance practices. Serves as a subject matter expert in one or more architecture domains. Advocates for firmwide frameworks, tools, and practices within the Software Development Life Cycle. Influences peers and project stakeholders to adopt leading-edge technologies and best practices. Collaborates with cross-functional teams to deliver scalable, secure, and resilient solutions. Ensures alignment of architecture with business goals and regulatory requirements. Fosters a team culture of diversity, opportunity, inclusion, and respect. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience in the architecture discipline. Demonstrates hands-on experience in system design, application development, testing, and operational stability. Exhibits advanced proficiency in one or more programming languages (e.g., Java, Python, C#). Possesses deep expertise in software architecture, applications, and technical processes. Applies practical experience with cloud-native architectures and platforms. Tackles design and functionality challenges independently with minimal oversight. Evaluates and recommends current and emerging technologies for future state architecture. Delivers high-volume, large-scale, and highly resilient enterprise solutions. Applies knowledge of authentication, identity management, and fraud detection best practices. Communicates effectively and manages stakeholders across business and technology teams. Commits to fostering a culture of diversity, opportunity, inclusion, and respect. Preferred qualifications, capabilities, and skills Demonstrates experience in financial crimes and fraud detection best practices. Exhibits expertise in authentication and identity management solutions. Delivers high-volume, large-scale, resilient enterprise platforms. Applies hands-on cloud experience with AWS, Google Cloud, or Azure. Possesses prior experience in the banking or financial services industry. Understands regulatory requirements and compliance standards. Applies experience with artificial intelligence, machine learning, or mobile technologies.

Play a vital role in shaping the future of an iconic company and make a direct impact in a dynamic environment designed for top achievers. As a Senior Lead Cybersecurity Architect at JPMorgan Chase within the cyber and tech controls line of business, you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for carrying out critical cybersecurity architecture solutions by identifying, creating, and communicating risk, mitigation options, and solutions across multiple technical areas within various business functions in support of project goals. Job responsibilities Utilizes a deep understanding of the threat landscape and risk to build security into products and new features Partners with and advise engineering, product, and risk teams on security best practices and help shape the endpoint security strategy for the firm Works with vendors to escalate problems and receive timely resolutions Enables product strategy and keep the firm safe by analyzing complex data systems, anticipating problems, and finding ways to mitigate risk Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future cybersecurity needs Defines the technical target state of their cybersecurity product and drives achievement of the strategy Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall cybersecurity of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive continuous improvement and assess cybersecurity design and technical credentials for use in existing systems and architecture Leads communities of practice to drive awareness and use of new and leading-edge cybersecurity technologies . Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on cybersecurity architecture concepts and 5+ years applied experience Good understanding of industry frameworks like MITRE ATT&CK, NIST, CIS etc. Hands-on experience with infrastructure attacks, including familiarity with red teaming techniques, tradecrafts and tools. Ability to make informed decisions related to risks, exclusions and assess scenarios from an attack-centric approach Ability to lead and drive meetings with global teams when there is a need Hands-on practical experience delivering enterprise-level cybersecurity solutions and controls Proficiency in automation and continuous delivery methods Practical cloud native experience . Experience effectively communicating with senior business leaders Preferred qualifications, capabilities, and skills Offensive Security skills such as Penetration Testing and/or Security certifications from reputed bodies Demonstrable development/scripting/automation experience in at least one of Java, Python, Go, PowerShell Knowledge in public cloud environments such as AWS and any relevant certifications Prior experience in Threat Modeling Thorough knowledge of network protocols Willingness to learn and drive to excel

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorgan Chase within the Consumer Community Banking Technology, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Job responsibilities Represents a product family of technical governance bodies Provides feedback and proposes improvements to architecture governance practices Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence product design, application functionality, and technical operations and processes Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Advanced knowledge of Debit/Credit Card Payment processing systems and Card Lifecycle management systems is a plus. Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s), applications, and architecture Advanced knowledge of software architecture, applications, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Ability to tackle design and functionality problems independently with little to no oversight Practical cloud native experience Ability to evaluate current and emerging technologies to select or recommend the best solutions for the future state architecture Preferred qualifications, capabilities, and skills Experience in the payment card industry, specifically within acquiring, network or issuer segments of the value chain Issuer-side experience strongly preferred as it aligns with Chase's core business Knowledge of Domain Driven Design (DDD) is a plus Excellent communication and presentation skills Adds to team culture of diversity, opportunity, inclusion, and respect