Vice President Operation Manager jobs at Citi - 114 jobs

* Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently* Analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics* Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business* Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results* Currently has, or is in the process of obtaining a Bachelor's Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 10 years of experience performing data analytics, or currently has, or is in the process of obtaining a Master's Degree plus at least 8 years of experience performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date.* At least 8 years of experience performing professional data analysis work* At least 8 years of experience leading and developing with open source data technologies* At least 6 years of experience managing people* Master's Degree* 10+ years of Professional Data Analysis experience* 6+ years of Big Data experience (AWS and Spark)* 6+ years of cloud native (AWS) data processing experience* 6+ years of Process Management experience* 6+ years of Project Management experience* 6+ years of experience with Python* 6+ years of Data Governance experience* 3+ years of experience with streaming data technologies (Kafka, Flink, Spark streaming) Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr

JobID: 210686945 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $250,000.00-$450,000.00; New York,NY $250,000.00-$450,000.00 Join JPMorganChase as the Head of Financial Analysis, providing support for Asset Management across all businesses and functions. J.P. Morgan Asset & Wealth Management Finance and Business Management has an exciting new opportunity for the Global Head of Planning and Analysis of the Asset Management business. This role offers the chance to report directly to the Head of Asset & Wealth Management Planning and Analysis, with a dotted line accountability to the Asset Management Chief Financial Officer. As the Head of Financial Analysis - Asset Management within J.P. Morgan Asset & Wealth Management Finance and Business Management, you will lead the planning and analysis efforts for the Asset Management business. You will be responsible for delivering business intelligence reporting, management information, and competitor analysis support. This role offers the opportunity to develop analytical capabilities, manage core deliverables, and promote transformation projects to completion. You will also lead the expense agenda and create a best-in-class reporting and analytics ecosystem, while working closely with global teams to achieve strategic objectives. Job responsibilities: * Manage the Asset Management team building key processes and systems to ensure timely, robust, accurate and relevant analysis and information provided to business heads, CFOs and Corp P&A leads, as well as Business Management, Product Controllers and other stakeholders. Key focus will be on developing the analytical capabilities of the organization to enhance AM business-focused support while simultaneously managing the demands of core P&A deliverables for AM and Corporate. Includes ownership of the budget and forecasting processes, revenue control, expense management (including assisting with enforcement of AM's expense policy), as well as several other key business metrics and processes. * Build on the many use cases of transformation projects already under way and bring it to completion. Deliver reliable, accurate and timely reporting solutions across AM front office and support functions. Key reporting functions include client analytics, P&L, headcount, scorecards, regulatory and support for planning & outlook. * Lead the expense agenda for the CFO and Finance leaders of AM including the framework, analytics, reporting and ad-hoc analysis to provide insights to AWM CEO and CFO * Create best-in-class reporting and analytics ecosystem that builds on dashboard environment by addressing reporting redundancy and simplifying navigation amongst existing reports. Bring to market tangible and scalable use cases for AI and LLMs to further harness insights from our finance and non-finance data. * Work closely with relevant business and CFOs across the globe on return-oriented geographic expansion and to execute on expense efficiencies and synergies across the footprint. Be "the voice" of Asset Management on attendance patterns, ratio seating and associated analytics. * Responsible for reviewing potential new business opportunities * Attract, developing and retaining a team of world class finance professionals Required qualifications, capabilities, and skills: * 15+ years of finance and overall business management experience in a complex financial organization * Outstanding analytical and presentation skills * Proven ability to act independently with excellent decision-making skills * Proven ability to work well under pressure and handle multiple projects and initiatives at same time * Strong leadership skills with experience in demanding global environments, including building and motivating high-performance teams with a global focus. * Demonstrated expertise in strategic planning, issue resolution, negotiation, and leading internal reviews to assess business and financial choices for achieving objectives. * Proven ability to identify and mitigate risk based on company and industry guidelines, while driving innovation and process improvement. * Superior verbal and written communication skills, especially when engaging with senior-level management. * Results-oriented background with a track record of delivering complex data in digestible formats and identifying opportunities for innovation. * Extensive knowledge of MIS, accounting, product/client profitability, activity-based costing, project management, transfer pricing, and revenue sharing. * Proficient in Tableau, Alteryx, Excel, PowerPoint, and emerging technologies such as ChatGPT, with experience working in matrix structures and across multiple locations.

JobID: 210694950 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $122,550.00-$201,000.00 Join Chase and help shape the future of payments. As a Vice President, Payments Lifecycle Service Manager, you'll enhance the efficiency and integrity of our payment products, enabling teams to deliver with confidence and precision. Leverage your payments expertise and project management skills to drive process optimization and establish a robust governance framework. Be part of a team that values innovation, collaboration, and leadership in the financial industry. Job Summary As a Vice President in the Connected Commerce Banking Payments team, you will leverage your payments industry expertise and customer-centric mindset to implement a centralized governance strategy across the end-to-end payment lifecycle, including Zelle, RTP, ACH, Wires, and more. You will collaborate with stakeholders in Product, Operations, Analytics, Legal, Risk, and Controls to identify opportunities, develop solutions, and deliver an enhanced, sustainable framework that drives continuous improvements in process integrity and customer experience. Job responsibilities * Serve as the service manager across the payment lifecycle, defining and monitoring SLAs, KPIs, and service health metrics to ensure optimal performance and continuous improvement. * Partner with stakeholders in Payments teams to document end-to-end roles and responsibilities, ensuring compliance with payment rail network rules and regulations. * Collaborate with payment teams at the program level to identify and realize strategic synergies between organizations. * Design and execute initiatives to strengthen the risk and control framework for Chase's payment products. * Deliver comprehensive leadership updates on the status and progress of key initiatives, ensuring transparency and accountability. * Conduct assessments to identify vulnerabilities within the end-to-end framework and develop actionable solutions. * Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities. * Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements. * Monitor product initiatives spanning across the organization, driving successful and compliant outcomes. * Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization. * Support the achievement of strategic goals by driving Objectives and Key Results (OKRs) to enhance organizational performance. Required qualifications, capabilities, and skills * Deep understanding of payments-related regulations and network requirements. * Exceptional skills in managing complex projects and engaging stakeholders effectively. * Strong communication skills, including experience presenting to leaders and senior stakeholders. * Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly. * Ability to thrive in a matrix management organization. * Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities. * Positive, team-oriented attitude that fosters collaboration and drives collective success. * Bachelor's degree. Preferred qualifications, capabilities, and skills * Experience working with Payment Network Operators (NACHA, FedWire, TCH, etc.). * Ability to create a vision and actionable roadmap. * Experience working with agile-enabled teams, fostering adaptability and innovation.

JobID: 210692555 JobSchedule: Full time JobShift: Variable Base Pay/Salary: New York,NY $142,500.00-$200,000.00 The Threat Manager is vital to the Global Security Threat Management team, managing complex threat cases and improving workplace violence prevention. This role requires autonomy, expert decision-making, and specialized threat management knowledge. The Threat Manager oversees cases, leads projects, and influences key business aspects within Global Security. Responsibilities include managing security concerns, participating in the On-Call Schedule, and conducting Joint Threat Review meetings. The role also supports team development and ensures continuous improvement, safeguarding the firm's employees and assets worldwide. As a Threat Manager within Global Security, you will provide continued support to employees through partnership with other key cross-functional partners as required. Utilize your strong technical skills to help enhance the global team's risk and controls initiatives. Reporting to a Threat Management Director, you will provide support functions for escalated threat cases throughout their entire lifecycle; support functions will include acknowledgement of case details & distribution, case management system input, process updates for TM workflow, supplemental case investigations, organization of interviews, and consult of case management and adjudication. This lifecycle will include information gathering, initial threat assessment, consultation of stakeholders, incorporation of mitigation strategies, continued monitoring and regular reviews of persons of concern. Job responsibilities: * Actively respond, manage and maintain cases of all case-types to include report writing and record retention * Conduct witness interviews and provide assessments as required * Provide program support for other GS/TM partners (Global Intelligence, Insider Risk) * Serve as liaison support for cross-functional partners * Provide case support for peer TMs as needed and based on caseload/on-call support * Support the development of best practice documents and standard response protocols * Utilize internal databases to execute long-term monitoring of persons of concern * Leverage partnerships to continuously monitor persons of concern * Support data integrity, TM case metrics, and trends analysis * Leverage technical skills (Microsoft office suite, ServiceNow, ArcGIS, Sales Force, Pega, Tableau, Power Bi, etc.) to enhance teams operational excellence Required qualifications, capabilities, and skills: * 5+ years' experience in a threat management, law enforcement, intelligence analysis, and/or corporate security role * BA or BS Degree in History, Criminal Justice, Intelligence, or Political Science or equivalent years of relevant experience * Proficiency in MS office suite * Ability to think quickly and make decisions while under pressure * Ability to work within a team environment and achieve buy-in from stakeholders * Strong communication skills * Strong organization skills * Available to travel 10% * Able to work extended hours to include nights, weekends, and on-call as needed

The mission of the Global Security (GS) team is the protection of the firm's people and assets, ensuring the safety and soundness of JPMorgan Chase's business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses' ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests. As a manager on the GS Vulnerable Adult Investigations team, the incumbent will supervise and direct the activities of a team of investigators and perform investigations of elder/ vulnerable adult financial exploitation. You will be focused on root cause analysis, quantifying risk and ensuring compliance with the GS Vulnerable Adult Investigations Procedure, then communicating those findings to management in a fashion that prompts them to initiate systems, process, and procedural change to address the identified areas of concern. Job responsibilities: Manages the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations while ensuring compliance with regulatory requirements as well as internal policies and procedures. Ensuring team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators. Works closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements/remediation when deficiencies or opportunities are identified.. Works closely with Americans with Disabilities Act (ADA) Compliance, ADA Works effectively with JPMC's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them. Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies. Ensures to incorporate feedback from Investigators to identify credible, actionable intelligence. Required qualifications, capabilities, and skills: Bachelor's degree in Criminal Justice, Business, related field or work experience 10+ years of experience in financial fraud investigations or related law enforcement Advanced understanding of fraud and risk, working with internal management, and acting as a liaison with the law enforcement community at the local, state, federal, and international levels Ability to manage staff and/or work remotely as the business model has the team spread across diverse geographies Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements Excellent written and verbal communication skills are required Preferred qualifications, capabilities, and skills: JD or MBA Industry recognized certifications such as CFE, PCI, etc. are preferred Court room testimony experience JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience Generate business results and acquire new assets, both from existing client base and new client acquisition Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Connect your clients across all lines of business of J.P. Morgan Chase & Co. Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Required Qualifications, Capabilities, and Skills Six plus years of work experience in Private Banking or Financial Services Bachelor's Degree required Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date Proven sales success and strong business acumen Strong community presence with an established network Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts Focuses on the client experience and works tirelessly on the client's behalf Preferred Qualifications, Capabilities, and Skills MBA, JD, CFA, or CFP preferred Proactive, takes initiative, and uses critical thinking to solve problems Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

JobID: 210698264 JobSchedule: Full time JobShift: Day : Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Operations Manager within the Consumer Banking Deposits team, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will partner closely with Legal, Risk, and Compliance to ensure all product initiatives meet regulatory and policy requirements, and drive business readiness for new launches and enhancements. You will proactively identify operational risks, streamline processes for efficiency, and foster cross-functional collaboration to deliver seamless, high-quality customer experiences. You will be expected to lead change initiatives, manage stakeholder communications, and support the continuous improvement of our Deposits 2.0 portfolio. Job responsibilities * Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives * Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices * Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized * Implements a product-level collection strategy consisting of controls, financials, and resourcing needs * Partner with Legal, Risk, and Compliance teams to ensure all Deposits 2.0 product initiatives and operations meet regulatory standards and internal policies * Lead business readiness activities for new product launches and enhancements, including process design, training, and stakeholder engagement to drive successful implementation across consumer banking * Oversee daily product portfolio operations, resolve operational issues, and optimize workflows to deliver consistent, high-quality customer experiences * Mitigate operational risks by implementing effective controls and supporting ongoing compliance monitoring to protect the integrity of the Deposits 2.0 portfolio Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in program management or performance optimization * Proven ability to manage and implement operational effectiveness initiatives * Proven ability to operate within the product development life cycle and agile methodologies * Demonstrate expertise in consumer banking operations, product management, or portfolio management, with a deep understanding of deposit products and regulatory requirements * Collaborate effectively with cross-functional teams, including Legal, Risk, and Compliance, to drive business objectives and ensure operational alignment * Apply strong analytical and problem-solving skills to identify operational risks, implement effective controls, and optimize processes for efficiency and compliance * Communicate clearly and manage stakeholders to lead business readiness initiatives, facilitate training, and support successful product launches and enhancements Preferred qualifications, capabilities, and skills * Leverage prior experience working with Legal, Risk, and Compliance teams within a financial services environment to support regulatory adherence and operational excellence * Drive business readiness for complex product launches by coordinating cross-functional teams and managing change initiatives * Utilize advanced knowledge of deposit products, consumer banking regulations, and industry best practices to inform decision-making and process improvements * Influence stakeholders at all levels through strong interpersonal, negotiation, and presentation skills to achieve alignment and successful outcomes

JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities * Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. * Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. * Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. * Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. * Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills * 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. * Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. * Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. * Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. * Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a **Compliance and Operations Risk Test Manager** in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. **Job responsibilities** + Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. + Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. + Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. + Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. + Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. **Required qualifications, capabilities, and skills** + 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. + Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. + Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. + Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. + Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Lead US payroll tax, garnishments, complex pay resolution, and payroll data governance, driving compliance, accuracy, and operational e As Executive Director, US Tax and Complex Pay Operations, you will oversee payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance for our US workforce. Managing a team of specialists, you will ensure regulatory compliance, resolve intricate pay issues, and maintain robust data integrity. Reporting to the Head of Americas HR Operations, you will drive process improvements and deliver exceptional results in a fast-paced, complex environment. Job responsibilities Lead and develop a high-performing team responsible for US payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance. Oversee all payroll tax compliance activities, including filings, payments, reconciliations, and regulatory reporting at federal, state, and local levels. Direct the administration of wage garnishments, levies, and child support orders, ensuring timely and accurate processing. Manage complex pay resolution cases, partnering with HR, Legal, and Finance to resolve escalated issues and ensure employee satisfaction. Establish and maintain robust payroll data governance practices to ensure data accuracy, integrity, and security. Design and implement policies, procedures, and controls to maintain compliance and operational efficiency. Monitor legislative and regulatory changes, updating processes and systems as needed. Drive automation and process innovation to improve accuracy, efficiency, and scalability. Respond to audits and inquiries from regulatory agencies regarding payroll tax, garnishments, and pay issues. Prepare and present operational reports and key metrics to the Head of Americas HR Operations and senior leadership. Support business expansions and M&A activities from a payroll tax and complex pay perspective. Required qualifications, capabilities, and skills Bachelor's degree in Accounting, Finance, Business, or related field. 12+ years of experience in US payroll tax, garnishments, and complex pay operations within a large, complex organization. Deep expertise in federal, state, and local payroll tax and garnishment regulations. Proven ability to lead and develop high-performing teams. Advanced analytical, problem-solving, and project management skills.

Lead US payroll tax, garnishments, complex pay resolution, and payroll data governance, driving compliance, accuracy, and operational e As Executive Director, US Tax and Complex Pay Operations, you will oversee payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance for our US workforce. Managing a team of specialists, you will ensure regulatory compliance, resolve intricate pay issues, and maintain robust data integrity. Reporting to the Head of Americas HR Operations, you will drive process improvements and deliver exceptional results in a fast-paced, complex environment. **Job responsibilities** + Lead and develop a high-performing team responsible for US payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance. + Oversee all payroll tax compliance activities, including filings, payments, reconciliations, and regulatory reporting at federal, state, and local levels. + Direct the administration of wage garnishments, levies, and child support orders, ensuring timely and accurate processing. + Manage complex pay resolution cases, partnering with HR, Legal, and Finance to resolve escalated issues and ensure employee satisfaction. + Establish and maintain robust payroll data governance practices to ensure data accuracy, integrity, and security. + Design and implement policies, procedures, and controls to maintain compliance and operational efficiency. + Monitor legislative and regulatory changes, updating processes and systems as needed. + Drive automation and process innovation to improve accuracy, efficiency, and scalability. + Respond to audits and inquiries from regulatory agencies regarding payroll tax, garnishments, and pay issues. + Prepare and present operational reports and key metrics to the Head of Americas HR Operations and senior leadership. + Support business expansions and M&A activities from a payroll tax and complex pay perspective. **Required qualifications, capabilities, and skills** + Bachelor's degree in Accounting, Finance, Business, or related field. + 12+ years of experience in US payroll tax, garnishments, and complex pay operations within a large, complex organization. + Deep expertise in federal, state, and local payroll tax and garnishment regulations. + Proven ability to lead and develop high-performing teams. + Advanced analytical, problem-solving, and project management skills. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience Generate business results and acquire new assets, both from existing client base and new client acquisition Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Connect your clients across all lines of business of J.P. Morgan Chase & Co. Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Required Qualifications, Capabilities, and Skills Six plus years of work experience in Private Banking or Financial Services Bachelor's Degree required Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date Proven sales success and strong business acumen Strong community presence with an established network Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts Focuses on the client experience and works tirelessly on the client's behalf Preferred Qualifications, Capabilities, and Skills MBA, JD, CFA, or CFP preferred Proactive, takes initiative, and uses critical thinking to solve problems Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. **Job Responsibilities** + Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience + Generate business results and acquire new assets, both from existing client base and new client acquisition + Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs + Partner with internal specialists to provide interdisciplinary expertise to clients when needed + Connect your clients across all lines of business of J.P. Morgan Chase & Co. + Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach + Strictly adhere to all risk and control policies, regulatory guidelines and security measures **Required Qualifications, Capabilities, and Skills** + Six plus years of work experience in Private Banking or Financial Services + Bachelor's Degree required + Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date + Proven sales success and strong business acumen + Strong community presence with an established network + Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts + Focuses on the client experience and works tirelessly on the client's behalf **Preferred Qualifications, Capabilities, and Skills** + MBA, JD, CFA, or CFP preferred + Proactive, takes initiative, and uses critical thinking to solve problems + Dynamic and credible professional who communicates with clarity and has exceptional presentation skills + Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business + Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Cleveland,OH $170,000.00 - $225,000.00 / year

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. **Job Responsibilities** + Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience + Generate business results and acquire new assets, both from existing client base and new client acquisition + Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs + Partner with internal specialists to provide interdisciplinary expertise to clients when needed + Connect your clients across all lines of business of J.P. Morgan Chase & Co. + Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach + Strictly adhere to all risk and control policies, regulatory guidelines and security measures **Required Qualifications, Capabilities, and Skills** + Six plus years of work experience in Private Banking or Financial Services + Bachelor's Degree required + Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date + Proven sales success and strong business acumen + Strong community presence with an established network + Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts + Focuses on the client experience and works tirelessly on the client's behalf **Preferred Qualifications, Capabilities, and Skills** + MBA, JD, CFA, or CFP preferred + Proactive, takes initiative, and uses critical thinking to solve problems + Dynamic and credible professional who communicates with clarity and has exceptional presentation skills + Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business + Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience Generate business results and acquire new assets, both from existing client base and new client acquisition Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Connect your clients across all lines of business of J.P. Morgan Chase & Co. Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Required Qualifications, Capabilities, and Skills Six plus years of work experience in Private Banking or Financial Services Bachelor's Degree required Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date Proven sales success and strong business acumen Strong community presence with an established network Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts Focuses on the client experience and works tirelessly on the client's behalf Preferred Qualifications, Capabilities, and Skills MBA, JD, CFA, or CFP preferred Proactive, takes initiative, and uses critical thinking to solve problems Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

We're seeking someone to join our team as a Generative AI and Innovation Team in Wealth Management Operations to provide support across our Wealth Management Operations organization to centralized support for enhancement initiatives and process improvements. The position will liaison with various organizations and governing committees within Morgan Stanley to execute key programs in operations. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on… What you'll do in the role: The Professional Development GenAI Project Manager is a part of Wealth Management Operations and is responsible for project management across multiple GenAI concentrations. This includes managing opportunity identification, feasibility analysis and end to end project lifecycle through production deployment, including but not limited to: Leading key initiatives related to increasing efficiencies and reducing operational risks. Creating project plans that align to the enhancement vision, scope, and timelines. Reviewing and understanding the program level strategy to ensure enhancements / requirements align with the overall vision. Gathering requirements, prioritization, and known benefits from key stakeholders while becoming thoroughly educated in the process supported. Running test plans, test execution, and communication risk or concerns to key stakeholder. Anticipating risks that could impact the project and take action to avoid them. Completing full life cycle analysis to determine change impacts, risks, and required controls to support each implementation. Effectively communicating changes to the production support teams and aligning with training support teams. Exhibit an ability to balance multiple, changing priorities in a dynamic and fast-moving work environment. Communicate with all people who have a vested interest in the project, including internal team members and external partners. Conduct root cause analysis to identify project issues and implement solutions. Facilitate meetings with project teams and stakeholders to drive progress. Utilize tools such as Jira for project tracking and reporting. Develop and implement business process models to optimize project workflows. Implement change management strategies to ensure successful project adoption. What you'll bring to the role: Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team Ability to operate independently across the majority of day-to-day responsibilities Culture carrier across Operations, embracing the Firm's core values and acting as a role model Strong interpersonal skills and ability to communicate effectively both verbally and in writing. Strong time management skills and ability to set own schedule without falling behind on tasks. Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively. Ability to take initiative and thrive in a collaborative, team environment. Ability to handle highly confidential information with appropriate discretion. Ability work in a matrixed organization; leveraging resources across the organization to complete deliverables. At least 4 years' relevant experience would generally be expected to find the skills required for this role WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $88,000 and $129,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Role Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high quality technology solutions and support functions to our internal end users. Our goal is to ensure end users across the firm can perform their job efficiently with minimal to no interruption. We are seeking a Team Leader to help the lead and shape the service desk population through adhering to the firm's core values. The ideal candidate will be a visionary and leader for their team, motivating and coaching team members with the goal of providing world class customer service. What you'll do in the role: Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population Provide timely feedback, training, and coaching 70% of the time with a focus on driving incident restoration with a World Class Service experience Responsible for interviewing and onboarding top talent Conduct performance management in an effort to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements Oversee outages, leverage tools when volumes are at peak and escalations occurring, which would include ServiceNow, Service Desk Knowledge, Remote Assistance among others, in an effort to resolve our internal population What you'll bring to the role: 4+ years previous call-center experience or equivalent required in a technical or customer service field Previous Service Desk Experience Experience with Microsoft Office products, Windows 10, and general office computing tools required Passion for providing feedback & coaching Excellent written and oral communication skills Excellent time management skills Excellent Problem-Solving Skills Experience with Microsoft Office Products, Windows 10, and general office computing tools WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $70,000 and $105,000 per [hour/year] at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** This role oversees end-to-end wire transfer operations, managing a group responsible for processing high-value payments daily. The role focuses on modernizing internally built capabilities and transitioning the wire platform, while leading the legacy systems during the transformation. Responsible for the overall operational performance of assigned area or business line. Develops group-wide business plans, develops policies and ensures compliance. Evaluates and improves operational methods and strategies to improve efficiency, effectiveness, productivity, and/or controls. Leads collaborative efforts with other internal and external groups. Ensure and manage sufficient technological resources. Handles personnel matters. **Key responsibilities:** + Provide leadership and oversight for the team, ensuring performance, and alignment with organizational goals. + Maintain risk controls, audit practices, and accuracy due to the high value and risk associated with wire payments + Lead and manage the legacy wire transfer application, while participating in modernization initiatives transitioning to new money movement capabilities (MMC) + Collaborate regularly with internal teams (risk, product, technology, other operations groups), industry partners, and vendors + Support and develop talent, preparing for future leadership transitions + Participate in projects and modernization efforts, including implementation of new standards and technologies **Basic Qualifications** + Management/supervisory experience + 10 or more years of banking or other relevant experience **Preferred Skills/Experience** + Proven experience in Core Operations + Experience leading technology modernization initiatives, ideally in payments + Experience with wire processing and legacy systems (Federal Reserve, Fedwire, SWIFT) + Understanding of ISO message format standards for wire transfers, as recent industry changes require this knowledge + AI and automation knowledge, as the team is deploying automation and AI solutions + Risk management expertise, especially in high-value payment environments + Knowledge of end-to-end wire payment processes, including onboarding, technology, financial control, and treasury + FX/cross-border payment experience + Strong focus on service delivery and customer satisfaction + Leadership philosophy and vision, with openness to modernizing and solutioning + Bachelor's degree in finance, accounting or relevant field; or an MBA + Well-developed verbal and written communication skills + Knowledge of assigned unit(s) and relation to broader industry + Effective verbal and written communication skills necessary + Incumbent possesses strong analytical, decision-making, and problem-solving skills + Requires considerable tact, diplomacy and people skills **Location Expectations** + This role requires working from a U.S. Bank location three (3) or more days per week If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**