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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $115,924 | $55.73 |
| 2 | Boston, MA | $113,856 | $54.74 |
| 3 | Jersey City, NJ | $108,950 | $52.38 |
| 4 | Wilmington, DE | $105,507 | $50.72 |
| 5 | New York, NY | $96,097 | $46.20 |
| 6 | Elk Grove Village, IL | $95,826 | $46.07 |
| 7 | Stamford, CT | $93,096 | $44.76 |
| 8 | San Francisco, CA | $90,762 | $43.64 |
| 9 | Columbus, OH | $80,972 | $38.93 |
| 10 | Charlotte, NC | $78,684 | $37.83 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Associate | $153,394 | $74 | - |
| 2 | Account Executive/Customer Service | $153,044 | $74 | - |
| 3 | Customer Service Expert | $140,922 | $68 | - |
| 4 | Customer Solutions Specialist | $139,390 | $67 | - |
| 5 | Customer Service Executive | $137,075 | $66 | - |
| 6 | Flight Service Specialist | $134,714 | $65 | - |
| 7 | Senior Client Service Specialist | $134,130 | $64 | - |
| 8 | Customer Service Professional | $132,298 | $64 | - |
| 9 | Senior Service Specialist | $123,547 | $59 | - |
| 10 | Customer Specialist | $122,150 | $59 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Silicon Valley Bank | $87,333 | $42 | - |
| 2 | Credit Suisse | $81,207 | $39 | - |
| 3 | Goldman Sachs | $78,181 | $38 | 1 |
| 4 | American Express | $73,080 | $35 | 9 |
| 5 | BNY Mellon | $71,972 | $35 | 74 |
| 6 | Morgan Stanley | $71,787 | $35 | 186 |
| 7 | JPMorgan Chase & Co. | $70,987 | $34 | 215 |
| 8 | AIG | $68,132 | $33 | 10 |
| 9 | HSBC Bank | $67,280 | $32 | 3 |
| 10 | Merrill Lynch | $67,118 | $32 | - |
| 11 | The PNC Financial Services Group | $45,874 | $22 | 58 |
| 12 | Capital One | $44,247 | $21 | 22 |
| 13 | SunTrust | $41,978 | $20 | - |
| 14 | Fifth Third Bank | $41,753 | $20 | 155 |
| 15 | Bank of America | $40,956 | $20 | 243 |
| 16 | MetLife | $39,080 | $19 | 59 |
| 17 | Wells Fargo | $38,517 | $19 | 66 |
| 18 | USAA | $38,062 | $18 | 17 |
| 19 | Ally Financial | $36,262 | $17 | - |
| 20 | U.S. Bank | $34,761 | $17 | 620 |