Citizens Alliance jobs in Medford, MA - 265 jobs

Citizens Enterprise Market Risk Management, a second line Risk Management function, is looking to hire a Treasury Oversight analyst. The candidate will be part of a team supporting our independent Liquidity Risk Management and Interest Rate Risk Oversight Framework. The successful candidate will report to the Head of Treasury Risk Oversight working in coordination with Treasury teams. The incumbent will be responsible for performing risk management oversight through effective review and challenge, formal assessments, and continuous monitoring related to interest rate risk in the banking book activities. The incumbent should have basic knowledge of Net Interest Income (NII) and Economic Value of Equity (EVE) concepts. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Core Responsibilities: + Supports the design and execution of review and challenge assessments of Treasury practices against regulatory and corporate expectations. + Independently assess key inputs and results of Asset Liability Management modeling processes. + Work within established timelines to deliver assessments and risk position monitoring, which are key inputs into annual program opinions. + Responsible for continuous monitoring of NII and EVE exposures against limits and suggest and/or develop additional metrics and/or alternative risk views as needed. + Support independent review of non-maturity deposit modeling, prepayment modelling, among others, in coordination with the team and model validation function. + Identify and escalate exceptions to risk limits, policies, and procedures. + Acting as a partner with Treasury identifying areas of improvement and achieve efficiencies. + Working in partnership with Model Validation, the review and challenge of sub-model appropriateness supporting asset and liability management, NII forecasting, EVE, etc. + Effectively participate in EMRM governance and help formulate and drive EMRM strategy. + Establish partnerships with the various stakeholders across the three lines of defense. Qualifications: + 2+ years of experience in Treasury, Risk, or business line related functions. + Ability to analyze large sets of data, workflow processes, risk profiles, and concisely summarize and/or represent effectively as management information. + Strong verbal and written communication skills are required. + Experience related to Treasury functions in the capacity of asset liability management (Net Interest Income, Economic Value of Equity) concepts, funding/liquidity management, funds transfer pricing, or investment portfolio management is desired. + Experienced with Excel, VBA, SQL (a plus), QRM (a plus). + Degree in Finance, Economics, Engineering, or related field + Relevant professional designations (e.g., CFA/FRM) are a plus. Education: + Degree in Finance, Economics, Engineering, or related field + Relevant professional designations (e.g., CFA/FRM) are a plus. Hours and Work Schedule: + Hours per Week: 40 + Location: Boston MA, Westwood, MA, or Johnston RI + Work Schedule: Monday - Friday, 4 days in the office, 1 day remote. Pay Transparency The salary range for this position is $92,000-$137,8000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/28/2026

Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie's Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY The Housing Search Services Advocate plays a key role in supporting Rosie's Place guests in navigating the complex housing landscape of Greater Boston. This role combines direct service, case management, advocacy, and collaboration with internal and external partners to help guests secure and maintain stable housing. The Housing Search Services Advocate will conduct intakes, develop individualized housing search plans, assist with applications, provide ongoing support, and connect guests with wraparound services across Rosie's Place departments. KEY RESPONSIBILITIES Conduct housing intakes and readiness assessments for guests referred to the program Collaborate with guests to develop individualized Housing Search Action Plans, outlining goals, barriers, and steps toward housing stability Conduct walk-in housing search clinics to provide immediate assessment, guidance, and resource navigation Carry and manage an active caseload, providing ongoing support and follow-up Assist guests in completing housing applications, gathering documentation, and preparing for landlord interviews Provide education on tenant rights, budgeting, and maintaining housing Maintain consistent, trauma-informed, and strengths-based engagement with each guest in prioritizing their needs and setting achievable goals Coordinate closely with Advocacy, Stabilization, Legal Advocacy, Workforce Development, and Behavioral Health programs to provide wraparound support Make referrals to external partners for additional support, i.e. Furniture bank, movers etc. Build and maintain relationships with landlords, property managers, housing authorities, and community partners Stay current on affordable housing programs, eligibility requirements and market trends Maintain accurate guest records in Salesforce, a database to track guest support Ensure confidentiality when handling all aspects of guests' information Participate in weekly supervision, program meetings, and monthly staff meetings Intervene in guests' crises and emergencies in a dignified and respectful manner Perform additional duties as assigned by the Director of Housing Search Services Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Bilingual abilities in Spanish or Haitian Creole in addition to English are strongly preferred Strong commitment to social justice and the mission of Rosie's Place 2 years of experience in housing search, case management, or advocacy preferred Experience with crisis intervention with people who have experienced trauma, homelessness, mental health challenges, and/or substance use disorders Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet Strong interpersonal skills, ability to work well, and effectively communicate with other departments Strong customer service mindset with effective and diplomatic, yet supportive communication style Dependable, flexible and able to work effectively in a collaborative way in a team setting Proficient computer literacy, including the ability to quickly learn new systems and applications COMPENSATION AND BENEFITS The starting salary range for this position is $52,000-$65,000, commensurate with experience. Rosie's Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. HOURS Monday - Friday, 8:30am - 4:30pm OR Monday - Friday, 10:00am-6:00pm WORK EXPECTATIONS AT ROSIE'S PLACE We are a hands-on team and seek employees who are passionate about our work and service to our community. The Advocate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers. While this position is eligible for a hybrid work schedule, flexibility with days on-site is required to fulfill work obligations and to take part in organization meetings, trainings and events. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. HOW TO APPLY Please submit your resume and cover letter through Rosie's Place's online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity, and inclusion are core components of justice. We commit to acting daily to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by l aw. Salary Description $52,000-$65,000 per year

Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity, and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie's Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding. OPPORTUNITY Reporting to the Clinical Director, the Behavioral Health Social Worker will utilize social work practices and theories to deliver compassionate and trauma informed group and individual level programming to guests of Rosie's Place who experience mental health needs, substance use disorder and who may not be otherwise connected to supportive services. This role focuses on facilitating groups, providing individual triage and stabilization services, implementing activities in the common spaces of our day center and engaging guests in behavioral health programs that promote social and emotional health. The Behavioral Health Social Worker will receive weekly clinical and administrative supervision from the Clinical Director, which includes supervision towards LICSW credentials. Access to CEU's to maintain license will be available. REQUIREMENTS Direct Care: Provide triage and stabilization assessment to guests experiencing acute moments related to mental illness, substance use, domestic violence, or trauma. Conduct one-on-one interventions to support guests in crisis, utilizing trauma-informed approaches and crisis intervention techniques in a dignified and respectful manner. Develop drop-in individual activities that help guests to develop social and emotional skills that will support development of positive self-regard, sense of self-efficacy and social awareness and emotional regulation. Develop psycho-educational group activities to enhance guests' capacity to manage daily life challenges. Assist guests in navigating and accessing longer-term mental health and social services through care coordination, advocacy and appropriate referrals to community resources. Provide short-term case management to guests as they access new services and establish care. Provide supported referrals to services and community resources as needed, which may include accompanying guests to offsite appointments. Maintain a high level of knowledge about guests currently engaging with Rosie's Place. Connect with new guests to encourage engagement with available services. Administrative: Maintain accurate guest records in our database to track guest support and program effectiveness. Ensure confidentiality when handling all aspects of guests' information. Participate in weekly supervision, monthly group clinical supervision, program meetings, and monthly staff meetings. Work collaboratively across departments to develop and implement successful programming. Perform additional duties as assigned by the Clinical Director and Leadership team. Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Master's degree in social work (MSW) from an accredited program. Licensed Independent Clinical Social Worker (LICSW) or eligible for licensure. Minimum of 2 years of experience in clinical social work, preferably in a shelter or community-based setting. Strong commitment to social justice and the mission of Rosie's Place. Fluency in Spanish/Haitian Creole/Mandarin or Cantonese strongly preferred. Experience working in a shelter or similar environment with individuals experiencing homelessness, complex trauma, and substance use disorder and on-going mental illness. Knowledge in assisting in crisis situations, providing effective de-escalation and using trauma-informed care principles, crisis intervention techniques, harm reduction, stages of change and behavioral health therapeutic models such as adult learning theory, relational cultural therapy, CBT and DBT. Knowledge and experience with group development and facilitation. Strong interpersonal skills and ability to engage with people experiencing homelessness and who use substances with empathy and compassion. Ability to work collaboratively in a team environment and independently manage complex situations. COMPENSATION AND BENEFITS The salary range for this position is $75,000-$85,000 commensurate with experience. Rosie's Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. HOURS Monday - Friday 8am - 4pm, with occasional weekends and evenings required. WORK EXPECTATIONS AT ROSIE'S PLACE We are a hands-on team and seek employees who are passionate about our work and service to our community. The Behavioral Health Social Worker is a full-time, exempt position. This position works on-site at Rosie's Place and engages regularly with staff, guests, and volunteers. This position will require travel between Rosie's Place facilities and community locations. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. HOW TO APPLY Please submit your resume and cover letter through Rosie's Place's online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting daily to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.

Job DescriptionDescription: Rosie's Place seeks a mission-driven and strategic Director of Major Gifts to lead the major gifts team and increase philanthropic support. How To Apply To learn more and to apply for this role, please visit: Development Guild; Search for Director of Major Gifts - Rosie's Place Requirements:

Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie's Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY: The Food Programs Associate plays a key role in supporting Rosie's Place's mission by ensuring the smooth operation of our food services, including the Food Pantry and Dining Room. This position is responsible for distributing groceries and meals, maintaining food safety standards, supporting guests with dignity and respect, and assisting with the coordination of food-related logistics. The Food Programs Associate reports to the Food Programs Assistant Managers and works closely with the Food Programs Director and other team members. KEY RESPONSIBILITIES: Greet and assist guests in both the Food Pantry and Dining Room, ensuring a welcoming and respectful environment. Explain pantry and dining room procedures to guests and help them navigate services. Use the computer database to check-in guests and verify identity. Distribute groceries and prepared meals, ensuring equitable access and adherence to food safety guidelines. Organize and stock food donations and deliveries, sort and pack pantry items. Maintain cleanliness and sanitation of Food Pantry and Dining Room areas in accordance with safety protocols. Record daily logs, including refrigerator and freezer temperatures. Provide guidance to Essential Service Workers and volunteers during shifts. Support crowd management and address guest concerns or conflicts promptly and respectfully. Share information about Rosie's Place programs and external resources with guests. Perform additional duties as assigned by the Food Programs Assistant Managers or Food Programs Director. Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Strong commitment to social justice and the mission of Rosie's Place. Experience in a food pantry, dining service, warehouse, or grocery setting preferred. Ability to work in a multicultural environment with individuals from diverse backgrounds. Strong customer service and communication skills; ability to be assertive yet respectful. Ability to lift 50 pounds, bend, reach, stoop, and stand for extended periods. Multilingual abilities (especially Haitian Creole, Spanish, Cantonese, or Mandarin) are strongly preferred. Ability to work independently and collaboratively in a team setting. Strong organizational skills and ability to manage multiple tasks. Ability to use computers and other office equipment PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: The job is performed in commercial kitchen and grocery store settings. Day-to-day responsibilities include cooking, serving, lifting, stocking, cleaning, and interacting with staff, guests, and volunteers. Individuals must be physically able to safely lift 50 pounds, reach, bend, stoop, and stand for extended periods of time. HOURS Wednesday - Sunday, 9:00am - 5:00pm (40 hours) COMPENSATION AND BENEFITS The pay rate for this full-time, non-exempt position is $25 per hour. Per Rosie's Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour. Rosie's Place offers a robust benefits package, including medical and dental insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. WORK EXPECTATIONS We are a hands-on team and seek employees who are passionate about our work and service to our community. The Dining Room Associate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. HOW TO APPLY Please submit your resume and cover letter through Rosie's Place's online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourages applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law Salary Description $25 per hour

The Operational Risk Management (ORM) Methodology Team is seeking an Operational Risk Management Analyst who will be responsible for assisting and supporting the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks and driving change specifically related to Issue Management and Findings Management. Assist with development, monitoring, and assessment of Key Programs Risk Metric, standards, and procedures. Work closely with Front Line Units to drive implementation of program policies, and ongoing improvement of the Issue Management and Findings Management Methodology. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Primary responsibilities include: + Serves as an advisor and support the Operational Risk Management Programs specifically related to Issue Management and Finding Management. Assist with managing the risk program and the implementation of changes by providing updates through partnership with Front Line Units through working groups and trainings, as necessary. + Make and implement required changes and enhancements to the Issue Management Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating. + Assist with Issue Management Enterprise Risk Appetite Metrics, Key Risk Indicators, and Key Performance indicators to include Executive Risk Reporting in GRC, providing commentary around limit breaches and metrics that exceed threshold. Manage the documentation of key risk metrics and conduct research and analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting. + Produce commentary and analysis of Operational Risk Frameworks, assessing the Front-Line Units performance and adherence to methodology levering Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion. + Manage, support, and assist with both internal and external exams. Works closely with regulatory agencies and assists with regulatory exams. Ensure appropriate exam outcomes through exam management protocols. + Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC. + Develop and maintain strong relationships with members of the Front and Second Line and other stakeholders to promote cross -functional risk management capabilities and compliance. + Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums. + Ensure complete adoption of the Issue Management and Findings Framework within businesses line and Front-Line Unit in accordance with Risk Framework and Methodology. + Produce and assess Issue Management Key Risk Metrics and report results across businesses and functions, prior to aggregation and executive reporting . + Function as a trusted advisor and central point of contact across the three lines of defense as well as internal and external stakeholders. + Drive communication, solutioning, and process and methodology enhancements through Working Session and Risk Forums at all levels of the organization. Collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels of the organization + Qualifications: + 3-6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency + Operational Risk Management experience. + Experience with Operational Risk management Frameworks to include Issues Management, and Control Assessment. + Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk. + Familiarity with Governance Risk and Control (GRC) tools (Archer preferred). + Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint. + Strong analytical capabilities to provide data-centric insights. + Excellent communication skills and experience producing high-quality materials for management consumption. + Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Education + Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience. + License or Certification: preferred by not required Hours & Work Schedule: 4 days in the office, 1 working from home + Hours per Week: 40 + Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $60,000-$90,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2026

Rosie's Place seeks two Major Gift Officers with demonstrated commitment to social justice to help increase organizational impact and support for women in need. How To Apply To learn more and to apply for this role, please visit: Development Guild; Search for Major Gifts Officer - Rosie's Place Salary Description $85,000 - $100,000

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED required + 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals + Ability to effectively ask questions and identify needs to improve the customer relationship + Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions + Demonstrated skills in using digital technology to support the delivery of business goals + Aptitude to problem solve and provide solutions to customer issues + Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration + Self-motivated, confident and ability to multitask effectively + Ability to work branch hours, which can include weekends and evenings + Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience + 1 year cash handling experience Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings + Pay Transparency + The salary range for this position is $25.92 - $28.18 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. + We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/07/2026

As the Liquidity Operations Specialist, you will be responsible for facilitating, monitoring, and validating the onboarding and servicing processes for Special Liquidity products. This role requires maintaining expertise in operational capabilities, systems, and products, ensuring high-quality execution of tasks, and providing exceptional support to Special Liquidity sales and service teams. Primary responsibilities include + Detail focus on managing and quality assuring operations related to Special Liquidity products; overseeing and routing operations tickets, performing daily account monitoring and reporting, and researching issues related to treasury services and entitlements; facilitating authorized disbursements, managing exceptions, and handling wire deletions. + Facilitate, monitor and validate onboarding and servicing processes for Special Liquidity products, maintaining expertise in operational capabilities, systems, and products, and managing tickets and cases for Core Ops teams; facilitating post-execution documentation, sending welcome letters with wiring instructions, and enabling portal enrollment and setup; addressing exception requests, managing mailboxes for sales and service teams, and channeling requests for amendments, disbursements, triggering, termination, and ops exception requests. + Disbursement validation, periodic monitoring and reporting, error correction through Salesforce reports, and managing the Special Liquidity library for operational guidance, processes, and procedures; periodic control testing and refresh exercises, ensuring that all operational activities are conducted efficiently and accurately. Qualifications, Education, Certifications and/or Other Professional Credentials + Required Qualifications + Bachelor's degree in business administration, Finance, or a related field. + Proven experience in operations management, preferably within the financial services industry. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Proficiency in relevant software and systems (e.g., Salesforce, Microsoft Office Suite). + Preferred Qualifications + Advanced degree or certification in a related field. + Experience with Special Liquidity products and services. + Knowledge of treasury services and entitlements. + DACA/BACA knowledge. Hours & Work Schedule + Hours per Week: 40 hours + Work Schedule: 8:30-5:30pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED + Minimum of 6 months experience processing transactions (cash and/or digital payments) + Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers + Strong listening and communication skills + Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship + Ability to problem solve and provide solutions to customer issues + Customer-centric to deliver exceptional service + Comfortable with using digital technology to support the delivery of business goals + Ability to work branch hours, which can include weekends and evenings + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience + 1 year of experience processing transactions (cash and/or digital payments) + Motivates others, like teammates, business partners, and specialists, through collaboration + Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings + Pay Transparency + The salary range for this position is $24.19 - $27.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. + We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/07/2026

We seek a creative, detail-oriented Web Designer to join our in-house advertising agency. The ideal candidate has a strong understanding of user experience (UX) and user interface (UI) design principles and will be responsible for designing user-friendly, visually appealing digital experiences that align with the Citizens brand. The right candidate has the drive to raise the bar on creative expression, a deep appreciation for clean, simple design, the desire to collaborate with copywriters and broader teams, and a proven ability to succinctly present and communicate creative solutions. This position will report to the SVP, Digital Channel Management and have a dotted line to the VP, Creative Director of Design, to ensure visual brand consistency. Key Responsibilities: + Collaborate with stakeholders to understand business goals and user needs + Work from agreed upon creative briefs with copywriters, creative directors, web strategists and project management teams to create digital experiences for financial products and marketing initiatives + Design and develop wireframes, conceptual mockups, website layouts and templates + Present to partners using sketches, diagrams, and visual comps to demonstrate how solutions will help meet and exceed goals + Ensure all web experiences are optimized for responsive design + Stay up to date with the latest web design trends and technologies + Understand competitive landscape, customer feedback, and metrics to refine user-centered designs Requirements: + Bachelor's degree in web design, graphic design, or a related field preferred. A human factors background is a plus. + Proven experience as a web designer, preferably in the Financial Services sector + Proficiency with Adobe Creative Cloud design applications and Figma + Excellent communication and teamwork skills + Ability to manage multiple projects and meet deadlines + A versatile team-player attitude Preferred Qualifications: + Working knowledge of HTML, CSS, JavaScript, SEO principles and web analytics tools + Experience with content management systems, such as OpenText TeamSite and Sitecore + Experience in automated workflow tools like Aprimo, Workfront, Jira, etc. + Understanding of accessibility standards and best practices LOCATION Hybrid in Charlotte, NC, or Westwood, MA, with 4 days/week of in-office collaboration Pay Transparency The salary range for this position is $80,000-90,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

We are seeking a Benefits and Well-being Manager who combines expertise in employee benefits administration with a passion for holistic health and wellness programs . This role is ideal for a strategic thinker who can connect benefits offerings to broader well-being outcomes, leveraging data and technology to enhance the colleague experience and support organizational goals. The successful candidate will manage day-to-day benefits operations including compliance, vendor relations, and colleague inquiries and escalations while designing and delivering impactful wellness initiatives that address physical, emotional, and financial health. This position requires strong analytical skills, the ability to interpret complex data, and proficiency with HRIS systems and AI tools to drive informed decisions and continuous improvement. Ideal Candidate Profile: + Passion for colleague health well-being and a deep understanding of how benefits support physical, emotional, and financial health. + Excellent communication skills, with the ability to influence and engage stakeholders at all levels. + Experience with benefits administration platforms, data visualization tools, and HRIS systems. + Understanding of global benefits operations and compliance, particularly in India + Strong analytical skills with a talent for translating complex data into actionable insights. + Demonstrated ability to leverage AI tools, including Microsoft Copilot and other intelligent platforms, to streamline benefits administration, enhance data-driven decision-making, and improve employee experience. Desired Skills: + Benefit and Well-being Administration: + Oversee day-to-day benefit administration processes including eligibility files, benefit case management, annual benefits enrollment preparation, testing, and communications. + Assist with colleague inquires, new hire orientations, and specific business line benefit requests + Maintain and update Summary Plan Descriptions (SPDs) and Summary of Benefits Coverages (SBCs). + Design and execute comprehensive wellness programs including physical, mental, emotional, and financial well-being. + Collaborate with internal stakeholders (HR, L&D, DEI, Properties, Events, Health and Safety, amongst others) and external vendors to deliver impactful benefits and well-being initiatives. + Regulatory Compliance: + Ensure adherence to ACA, COBRA, HIPAA, FMLA, ERISA, IRS, and DOL regulations. + Support Affordable Care Act (ACA) reporting and non-discrimination testing. + Vendor and Client Relations: + Monitor vendor performance and recommend process improvements. + Participate in the Request for Proposal (RFP) process + Data and Reporting: + Ability to interpret claims data, colleague benefits and well-being engagement metrics, and vendor performance indicators to support strategic decision-making. + Support audits involving healthcare costs and claims data. + Strategic Planning: + Support benchmarking efforts to evaluate existing plans to identify cost-effective enhancements. + Participate in financial analysis to identify cost-reduction opportunities. Qualifications: + Education: + Bachelor's in Human Resources, Business Administration, Finance, or related field required + Experience: + Previous experience in health and welfare benefits administration + Experience with outsourced benefits vendors and HRIS systems (Oracle and UKG) + Skills: + Strong knowledge of COBRA, ERISA, HIPAA, ACA + Proficiency in Excel and PowerPoint + Excellent problem-solving and communication skills Hours and Schedule: + 40+ hours + 4 days a week in office, 1 day remote #LI-CITIZENS2 Pay Transparency The salary range for this position is $114,041.60 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunities, and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie's Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding. Opportunity Rosie's Place is seeking a Public Policy Associate with a strong commitment to public service to join our team in advocating for justice for poor and homeless women. Reporting to the Director of Public Policy, the Public Policy Associate will assist with the coordination of Rosie's Place's social justice work through legislative analysis, research, writing and advocacy, guest organizing and civic education, and administrative support. Key Responsibilities Legislative Analysis, Research, Writing and Advocacy: Collaborate with the Director of Public Policy to set and implement Rosie's Place's policy priorities. Assist with research, literature reviews, policy analysis and writing. Participate in legislative advocacy, including: Collecting stories and preparing testimony/comments on legislative and administrative proposals Attending hearings and legislative and coalition activities Creating and editing fact sheets, white papers, presentations, and other documents as needed Guest Organizing and Civic Education: Coordinate public policy activities aimed to engage, educate, and mobilize Rosie's Place guests around social and economic issues affecting their lives, and nurture leaders. Assist guests taking legislative actions. Coordinate voter education and mobilization events at Rosie's Place and at allied organizations, including: Organizing year-round voter registration, trainings, presentations, and events on issues related to social justice, voting, and public policy Drafting non-partisan voter guides, flyers, and other informational documents as needed Coordinating candidate and ballot question forums and Get-Out-the-Vote efforts Administrative Support: Perform administrative tasks to ensure a smooth and well-functioning office including: Following up with guests and maintaining salesforce database Scheduling internal and external meetings Assisting with other duties as needed Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Bachelor's degree in a related field or 1-2 years of related experience in policy, community relations, electoral or issue-based campaigns, organizing and advocacy Strong writing and communication skills Strong commitment to public service and social justice Ability to cultivate and maintain positive relationships with stakeholders Ability to relate to people of diverse backgrounds Proven ability to work independently and prioritize work Creative problem-solving skills Understanding of and commitment to addressing issues affecting poor and homeless women Familiarity with legislative process and politics Ability to speak Spanish, Haitian Creole, or Mandarin strongly preferred but not required. Compensation & Benefits The salary range for this position is $52,000-$65,000, commensurate with experience. Rosie's Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. Work Expectations at Rosie's Place We are a hands-on team and seek employees who are passionate about our work and service to our community. The Public Policy Associate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID and flu vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. How to Apply Please submit your resume and cover letter through Rosie's Place's online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law. Salary Description $52,000-$65,000 per year

At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include + Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. + Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. + Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. + Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. + Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. + May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials + Strong phone communication, active listening, and negotiation skills. + Demonstrated ability to thrive in a team-oriented environment. + Excellent organizational skills and ability to perform in a fast-paced, high-volume setting. + Preferred Qualifications + Enter text High School Diploma or equivalent. + Strong verbal and written communication skills. + Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday 8am-5pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2026

Are you ready to challenge the status quo and drive high-impact value across digital channels and platforms? We are seeking a passionate, proactive, and dynamic leader to join our team as the Head of Digital Product Release Management. This strategic role is pivotal in driving transformation across digital channels and platforms, ensuring customer value and business outcomes are achieved while maintaining regulatory-grade safety and compliance. The Head of Digital Product Release Management will be responsible for leading planning and execution of the customer application and platform releases. The role is a key coordinator of the enterprise components, delivery teams, dependences, and process improvements that will drive efficiency and value to the customer with high quality releases. Key Responsibilities: + Product Release Management: + Own strategy, governance, tooling roadmap, and modernization agenda. + Own and manage the release planning, calendar, and roadmap. + Coordinate change windows and align stakeholders across Operations, Marketing, Legal, and Compliance. + Oversee centralized tracking of all development impacting Mobile and Online Banking channels. + Make strategic decisions on release timing and scope. + Ensure business readiness including support, communications, and training. + Define release scope, objectives, and value delivered. + Prepare release notes, FAQs, and customer communications. + Secure regulatory and risk approvals and act as liaison to the Change Advisory Board (CAB). + Monitor customer impact post-release (e.g., login success, NPS, crash rates). + Release Candidate (RC) Ownership & Definition: + Define and own scope of each RC in collaboration with product domains. + Evaluate inclusion of defects and features based on priorities and feedback. + Balance scope and risk to align with business goals. + Lifecycle Management: + Manage full software release lifecycle from planning to post-release review. + Lead go-live meetings and retrospectives. + Maintain release procedures and reporting mechanisms. + Plan future releases with foresight into enterprise-wide dependencies. + Collaboration & Accountability: + Ensure delivery accountability across teams. + Conduct technical and experience reviews for each RC. + Incorporate post-release feedback into future planning. + Align releases with strategic deliverables including OKRs and NPS. + Process Optimization: + Identify and implement efficiency and automation improvements. + Modernize release management to a proactive and continuous release process + Enhance stakeholder communication and release processes. + Drive culture shift from "gatekeeper" to "enabler of safe speed" + Qualifications: + 15+ years of relevant experience in release management or software delivery leadership. + 5+ years of management experience preferred. + Proven experience with release reporting and stakeholder engagement. + Strong understanding of software development lifecycle and agile methodologies. + Excellent communication, planning, and risk management skills. + Ability to collaborate across technical and business teams. + Education: + BS/BA degree in engineering or technology-related fields required. + Master's degree or equivalent work experience preferred. + Skills and Abilities: + Strong collaboration and leadership capabilities. + Demonstrated ability to implement controls and compliance measures. + Technical proficiency in managing end-to-end product delivery. + Knowledge of banking industry trends, regulations, and technologies. + Proven track record in agile change leadership and strategic execution. + Experience in managing digital product backlogs and roadmaps. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday + Hybrid: 4 days on site from a Citizens corporate office, 1 day #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026

Job DescriptionDescription: Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity, and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie's Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding. OPPORTUNITY Reporting to the Clinical Director, the Behavioral Health Social Worker will utilize social work practices and theories to deliver compassionate and trauma informed group and individual level programming to guests of Rosie's Place who experience mental health needs, substance use disorder and who may not be otherwise connected to supportive services. This role focuses on facilitating groups, providing individual triage and stabilization services, implementing activities in the common spaces of our day center and engaging guests in behavioral health programs that promote social and emotional health. The Behavioral Health Social Worker will receive weekly clinical and administrative supervision from the Clinical Director, which includes supervision towards LICSW credentials. Access to CEU's to maintain license will be available. REQUIREMENTS Direct Care: Provide triage and stabilization assessment to guests experiencing acute moments related to mental illness, substance use, domestic violence, or trauma. Conduct one-on-one interventions to support guests in crisis, utilizing trauma-informed approaches and crisis intervention techniques in a dignified and respectful manner. Develop drop-in individual activities that help guests to develop social and emotional skills that will support development of positive self-regard, sense of self-efficacy and social awareness and emotional regulation. Develop psycho-educational group activities to enhance guests' capacity to manage daily life challenges. Assist guests in navigating and accessing longer-term mental health and social services through care coordination, advocacy and appropriate referrals to community resources. Provide short-term case management to guests as they access new services and establish care. Provide supported referrals to services and community resources as needed, which may include accompanying guests to offsite appointments. Maintain a high level of knowledge about guests currently engaging with Rosie's Place. Connect with new guests to encourage engagement with available services. Administrative: Maintain accurate guest records in our database to track guest support and program effectiveness. Ensure confidentiality when handling all aspects of guests' information. Participate in weekly supervision, monthly group clinical supervision, program meetings, and monthly staff meetings. Work collaboratively across departments to develop and implement successful programming. Perform additional duties as assigned by the Clinical Director and Leadership team. Requirements: There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Master's degree in social work (MSW) from an accredited program. Licensed Independent Clinical Social Worker (LICSW) or eligible for licensure. Minimum of 2 years of experience in clinical social work, preferably in a shelter or community-based setting. Strong commitment to social justice and the mission of Rosie's Place. Fluency in Spanish/Haitian Creole/Mandarin or Cantonese strongly preferred. Experience working in a shelter or similar environment with individuals experiencing homelessness, complex trauma, and substance use disorder and on-going mental illness. Knowledge in assisting in crisis situations, providing effective de-escalation and using trauma-informed care principles, crisis intervention techniques, harm reduction, stages of change and behavioral health therapeutic models such as adult learning theory, relational cultural therapy, CBT and DBT. Knowledge and experience with group development and facilitation. Strong interpersonal skills and ability to engage with people experiencing homelessness and who use substances with empathy and compassion. Ability to work collaboratively in a team environment and independently manage complex situations. COMPENSATION AND BENEFITS The salary range for this position is $75,000-$85,000 commensurate with experience. Rosie's Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. HOURS Monday - Friday 8am - 4pm, with occasional weekends and evenings required. WORK EXPECTATIONS AT ROSIE'S PLACE We are a hands-on team and seek employees who are passionate about our work and service to our community. The Behavioral Health Social Worker is a full-time, exempt position. This position works on-site at Rosie's Place and engages regularly with staff, guests, and volunteers. This position will require travel between Rosie's Place facilities and community locations. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. HOW TO APPLY Please submit your resume and cover letter through Rosie's Place's online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting daily to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.

Rosie's Place seeks a mission-driven and strategic Director of Major Gifts to lead the major gifts team and increase philanthropic support. How To Apply To learn more and to apply for this role, please visit: Development Guild; Search for Director of Major Gifts - Rosie's Place Salary Description $110,000 - $125,000

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED required + 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals + Ability to effectively ask questions and identify needs to improve the customer relationship + Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions + Demonstrated skills in using digital technology to support the delivery of business goals + Aptitude to problem solve and provide solutions to customer issues + Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration + Self-motivated, confident and ability to multitask effectively + Ability to work branch hours, which can include weekends and evenings + Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience + 1 year cash handling experience Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings + Pay Transparency: The salary range for this position is $25.00 - $29.22/per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/09/2026

The Operational Risk Management (ORM) Methodology Team is seeking an Operational Risk Management Analyst who will be responsible for assisting and supporting the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks and driving change specifically related to Issue Management and Findings Management. Assist with development, monitoring, and assessment of Key Programs Risk Metric, standards, and procedures. Work closely with Front Line Units to drive implementation of program policies, and ongoing improvement of the Issue Management and Findings Management Methodology. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Primary responsibilities include: + Serves as an advisor and support the Operational Risk Management Programs specifically related to Issue Management and Finding Management. Assist with managing the risk program and the implementation of changes by providing updates through partnership with Front Line Units through working groups and trainings, as necessary. + Make and implement required changes and enhancements to the Issue Management Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating. + Assist with Issue Management Enterprise Risk Appetite Metrics, Key Risk Indicators, and Key Performance indicators to include Executive Risk Reporting in GRC, providing commentary around limit breaches and metrics that exceed threshold. Manage the documentation of key risk metrics and conduct research and analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting. + Produce commentary and analysis of Operational Risk Frameworks, assessing the Front-Line Units performance and adherence to methodology levering Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion. + Manage, support, and assist with both internal and external exams. Works closely with regulatory agencies and assists with regulatory exams. Ensure appropriate exam outcomes through exam management protocols. + Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC. + Develop and maintain strong relationships with members of the Front and Second Line and other stakeholders to promote cross -functional risk management capabilities and compliance. + Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums. + Ensure complete adoption of the Issue Management and Findings Framework within businesses line and Front-Line Unit in accordance with Risk Framework and Methodology. + Produce and assess Issue Management Key Risk Metrics and report results across businesses and functions, prior to aggregation and executive reporting . + Function as a trusted advisor and central point of contact across the three lines of defense as well as internal and external stakeholders. + Drive communication, solutioning, and process and methodology enhancements through Working Session and Risk Forums at all levels of the organization. Collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels of the organization + Qualifications: + 3-6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency + Operational Risk Management experience. + Experience with Operational Risk management Frameworks to include Issues Management, and Control Assessment. + Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk. + Familiarity with Governance Risk and Control (GRC) tools (Archer preferred). + Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint. + Strong analytical capabilities to provide data-centric insights. + Excellent communication skills and experience producing high-quality materials for management consumption. + Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Education + Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience. + License or Certification: preferred by not required Hours & Work Schedule: 4 days in the office, 1 working from home + Hours per Week: 40 + Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $60,000-$90,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2026