Citizens Alliance jobs in Pittsburgh, PA - 40 jobs

Corporate Security and Resilience Investigator II position will lead investigations, including Internal investigations of a sensitive nature. Position contributes to various types of investigations, including complex financial crime. This is achieved by providing an independent and objective investigation service enterprise wide that applies rigorous, lawful and professional practices and principles. Primary responsibilities include + Provide independent, professional, and objective investigative services to business stakeholders. + Delivering reliable, high-quality, fact-finding investigation reports that identify the relevant key issues and objective conclusions. + Identify key control issues by the gathering, analysis and objective interpretation of relevant complex evidence and by conducting formal and informational interviews with relevant employees. + Independent contact and engagement with suspects, victims and witnesses related to potential frauds/crimes. + Make determination on when to involve legal, human resources/employee relations, and senior management on sensitive incidents. + Ensure the delivery of work undertaken is consistent with and targeted to the issues subject to investigation and resolution + Provide court testimony as appropriate. + Makes determination if evidence is sufficient for criminal complaints. + Work independently on investigative actions while collaborating with local, state and federal law enforcement agencies on prosecution efforts. + Comply with all local, state and federal laws. + Ensure clear knowledge and understanding of SAR Program compliance. Qualifications, Education, Certifications and/or Other Professional Credentials + Five (3) years of relevant experience in similar investigations capacity. + Five (3) years of broker-dealer, compliance, financial or operational audits/investigations or related experience. + Knowledge of rules, regulations, and guidelines governing the securities industry. + Experience with social media, OSINT, payments, investments research + Knowledge of FINRA/SEC investigative best practices + Competence using a desktop computer with the full suite of office software applications. + Bachelor's degree in finance or related field + Certified Fraud Examiner certification preferred. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday. Work outside of normal business hours and overnight travel may be required. Pay Transparency The salary range for this position is $60,234 - $90,351 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include + Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. + Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. + Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. + Provide exceptional, high-touch client experiences. + Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. + Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. + Leverage Salesforce CRM to track activity. Measures of Success include + Growth in net new investment assets in collaboration with Wealth Partners. + Growth in new deposits including checking, savings, and CD balances. + Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. + Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials + Bachelor's degree (preferred). + 3 - 5 years of banking, wealth management or other relevant equivalent experience. + Experience working with affluent and high net worth clients. + Required Licenses: SIE, Series 6 (or 7), and Series 63 (or 66) licenses are required at time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. + Demonstrated success in a client-centric, initiative-taking sales environment. + Experience establishing and maintaining relationships with clients and internal partners. + Knowledge of industry regulatory requirements to ensure a sound control environment. + Excellent written and verbal communication skills. Compensation + Salary and opportunity to earn Incentive compensation. + Salary is commensurate with experience. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The Commercial Card Fraud Strategy Leader leads the end‑to‑end strategy, analytics, and program oversight for fraud and credit risk within the Commercial Credit Card portfolio. The position is responsible for building advanced fraud detection capabilities, shaping risk controls, and driving operational excellence across products, processes, and systems. With a focus on analytical innovation, cross‑functional partnership, and strong governance, this leader will guide a high‑performing team to reduce losses, enhance customer experience, and ensure compliance with corporate and regulatory requirements. Key Responsibilities + Risk Strategy & Oversight + Lead end-to-end reviews of current fraud and credit risk management capabilities, strategies, and controls. + Oversee and monitor the Commercial Credit Card portfolio to reduce credit and fraud losses, mitigate employee misuse, and balance customer experience. + Identify risks, develop controls, and evaluate their effectiveness, escalating issues as appropriate. + Deliver timely escalation of risk issues to senior management and collaborate on action plans. + Analytical Leadership + Build and mentor a team of data scientists and analysts to develop and implement advanced machine learning and statistical models for fraud detection and prevention. + Drive portfolio fraud analytics across customer segments, providing actionable insights for risk strategies. + Develop predictive models to monitor and mitigate emerging fraud threats, integrating real-time detection with engineering and IT teams. + Use data-driven insights to recommend improvements to fraud prevention systems and technologies. + Program Development & Collaboration + Develop a comprehensive fraud risk management program for Commercial Card and Expense products, including key indicators for tracking and reporting. + Partner with internal stakeholders, external vendors, and customers to launch and update risk controls across products. + Act as Business Segment Relationship Manager (BSRM) for vendor partnerships, ensuring compliance with Third Party Risk Management requirements. + Collaborate with audit, business segment, and corporate risk teams to address issues and support strategic goals. + Operational Excellence + Manage, mentor, and develop a team within the Fraud Strategy & Analytics group, fostering a collaborative, innovative, and high-performance culture. + Establish team goals, measure performance, and ensure alignment with company objectives. + Drive operational efficiencies and scale through process improvements, automation, and staff development. + Develop chargeback management strategies for card issuing and travel businesses. + Documentation & Compliance + Responsible for creation and approval of risk assessments for new product launches/enhancements. + Update documentation regularly, including credit policies, procedures, and process flows. + Ensure adherence to corporate and business unit policies and regulatory requirements. Qualifications + 10+ years of experience in fraud strategy, fraud prevention, data analytics, or risk management. + 5+ years of experience in fraud risk management at commercial card issuers + Deep expertise in identity and payment fraud methods, tools, and processes for prevention, detection, and fraud operations. + Advanced proficiency in data science techniques, including machine learning, predictive modeling, and statistical analysis. + Experience with fraud detection platforms, rule engines, and data visualization tools. + Strong understanding of payment processing systems, card networks, and risks specific to card transactions and corporate expense management. + Excellent analytical, organizational, and problem-solving skills. + Strong verbal and written communication skills, with the ability to present requirements and issues clearly. + Ability to lead multiple projects simultaneously, prioritize effectively, and thrive in a fast-paced, evolving environment. + Proficiency in MS Office suite and analytical tools such as Python, R, SQL, and/or SAS. + Experience in underwriting (credit) and card fraud/disputes is preferred. + Knowledge of risk management principles and regulatory compliance requirements. + Bachelor's degree required; advanced degree preferred. In lieu of a degree, additional years of segment-specific or risk-related experience may be considered. Hours and Work Schedule: Hours per week: 40 Work Schedule: Monday - Friday **Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. Pay Transparency The salary range for this position is $146,000 - $178,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2026

As a Fraud Detection Sr. Specialist, you'll play a pivotal role in our Fraud Detection group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions. Our best Fraud Detection colleagues have customer centric mindset and like to work proactively and independently in a fast-paced environment. You'll review products for the prevention and detection of possible fraud and are responsible for research and analysis of account activity to assess levels of risk. You'll apply knowledge of compliance and verification procedures to effectively perform assigned work and take a holistic review of a customer's account. This role is responsible for tracking and actioning cases within required timeframes, as determined by regulatory guidelines and internal requirements. The best course of action for compromised accounts and recommendations will be applied to restore account integrity and resolve fraudulent activity. Primary responsibilities include + Take inbound Online Banking Fraud Detection calls + Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. + Review accounts for fraudulent activity and take appropriate actions per department procedures. + Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results. + Interactions with external customers, department colleagues and internal/external business partners. + Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction. Qualifications, Education, Certifications, and/or Other Professional Credentials + Required Qualifications + High school degree or equivalent, required + 1 year of Fraud investigations experience. + Strong organized, technical, and analytical skills. + Ability to multi-task and to function efficiently in a high volume, fast-paced, deadline-oriented environment. + Ability to learn and apply new concepts quickly. + Excellent communication and customer experience skills (written and verbal). + Ability to identify fraud trends and enhanced account reviews. + Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity. + Preferred Qualifications + Associate degree, preferred + 3+ years of Banking, Professional experience in analysis and/or financial services industry. Online banking experience preferred. + Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities. + Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity. Hours and Work Schedule + Hours per Week: 40 + Work Schedule: 11:00am-7:30pm Monday- Friday , Hybrid in office in Johnston or Pittsburgh Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The Custodian Technician role within Real Estate Operations has responsibility for routine office cleaning and light carpentry repairs with cleaning being a major focus of this role. In this role you will respond to colleague and business requested work orders and have a routine schedule of work orders. Job Benefits + Health Benefits + Company vehicle + Company cell phone + Company tools/cleaning supplies + Company uniform, including shoes & and seasonal wear as needed Responsibilities + Cleaning, stocking and supplying designated facility areas on a regular basis (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, trash removal, etc.). + Inspecting bank facilities on a routine basis while cleaning and repairing items as required + Responding to emergency and non-emergency service requests and prioritizing work order response + Referring to vendors if necessary, via work order system + Closing out work orders upon completion; via iPad or Computerized Maintenance Management System + Completing work order correctly with minimal call backs + Providing minor office relocations of furniture and / or contents + Communicating in a pleasant and professional manner with internal and external customers + Maintaining inventory of supplies, tools and materials and purchasing supplies at the best available price + Execute periodicals for deep cleaning tasks and special projects when required Qualifications + 1 or more years of experience in janitorial and light carpentry role + Proven customer service experience and/or abilities + Competent use of MS Office applications to include MS Excel, Visio, PowerPoint and Word + Ability to travel as required + Demonstrated written and verbal communications skills + Ability to work under pressure with efficiency and accuracy + Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials + High School Degree or Equivalent + Valid Driver's License, required Hours and Work Schedule + Hours per Week: 40, overtime available + Work Schedule: Monday - Friday 5:30am - 2:00pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren't at the heart of banking - relationships are. That's why we're not looking for just any Virtual Assistant. We're looking for Citizens Virtual Assistants. What sets these colleagues apart? You look customers in the eye and greet them through a virtual video session with a smile - just like you would a friend or a neighbor. Whether you're processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day. As a Citizens Virtual Assistant, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk. What you'll do + Ensure our customers are extremely satisfied with every interaction: + Be the face of Citizens, be professional, friendly and helpful with every interaction + Effectively communicate via video technology + Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers + Perform routine teller transactions and maintenance requests + Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc. + Provide a memorable, meaningful experience to every customer + Drives sales through service: + Work closely with new and existing customers to understand their financial needs and deepen relationships + Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs + Make referrals to appropriate business lines for new products / services + Be a productive and engaged member of a dynamic team: + Comply with all financial policies and procedures, state and local laws and regulations + Foster strong and effective partnerships + Take advantage of training and coaching to grow with Citizens in other exciting roles + Bring positive energy and confidence to Citizens and its customers every day What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you + Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities + Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you + Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers. Qualifications + High School degree or GED required + Spanish speaking required + Prior banking experience, processing teller transactions and recommending and referring products and services to customers + Positive and customer focused mindset + Strong listening and highly effective communication skills; ability to showcase these skills across video + Proficient in asking questions and identifying needs to enhance the customer relationship + Ability to problem solve and provide solutions to customer issues + Strong computer skills and comfortable using digital technology to support the delivery of business goals + Ability to foster relationships with teammates and partners through collaboration + Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner + Ability to work hours, which can include weekends and evenings Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M, F, and Sat required, fully onsite Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

4 Days in the office from any of our locations in RI, Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ and couple other locations Role is not relocation eligible. At Citizen's, we're more than a bank, and as part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! We are seeking a versatile and results-driven Principal Delivery and Management Engineer to join our team in building secure, scalable, and compliant enterprise applications. This role will be instrumental in developing solutions that support Anti-Money Laundering (AML) initiatives, governance risk and compliance (GRC), and cloud-native architectures. You will work across a diverse technology stack, contributing to both new application development and modernization of existing systems. You will serve as a liaison between business stakeholders and technical teams, manage resource planning, and oversee a team of Archer solution managers. In addition, you will contribute with solution design and configuration to maintain platform integrity and deliver robust, scalable risk management solutions that simplify and automate business processes and risk management activities. Key Responsibilities + Technical Oversight & Configuration: Provide guidance on solution architecture, platform configuration, and integration strategies; perform configuration tasks, including workflow design, reporting, dashboards, and data feeds, to ensure robust and scalable implementations. + Lead Liaison: Act as the primary bridge between business owner and technical teams. Lead discovery sessions with business partners to gather requirements and gain insight into their business processes. + Strategic Planning & Governance: Manage budgets, timelines and resources; establish governance processes and track KPIs. + Status Reporting: Provide clear and timely initiative status updates to business owners and senior stakeholders, ensuring transparency and alignment. + Solution Delivery: Oversee design, development, testing, and deployment of Archer applications; coordinate user acceptance testing and ensure quality standards. Design and implement RESTful APIs and microservices using modern frameworks and best practices. + Risk & Issue Management: Identify technical and program risks, implement mitigation strategies, and resolve issues to keep projects on track. + Continuous Improvement: Drive innovation, process optimization, AI/ML enablement and adoption of best practices within the GRC program. + Build and deploy scalable applications on AWS and Azure, leveraging services like Lambda, EC2, S3, Azure Functions, and Azure DevOps. + Develop and integrate software solutions for AML/KYC, and regulatory compliance workflows. + Customize and extend Archer GRC software integrations to support enterprise governance, risk, and compliance initiatives. + Create and maintain CI/CD pipelines using Jenkins, ensuring automated testing, secure deployments, and continuous integration. + Use Bitbucket for version control, code reviews, and branching strategies aligned with Git best practices. + Contribute to the development of reusable components, shared services, and internal developer platforms to accelerate delivery across teams. + Ensure applications meet enterprise standards for security, performance, and scalability. + Work closely with product managers, architects, and QA engineers to deliver high-quality solutions. + Participate in refactoring and replatforming efforts to modernize legacy systems into cloud-native architectures. + Stay current with emerging technologies and industry trends, and proactively suggest improvements to architecture and processes. + Configure solutions with custom requirements, recommending ways to streamline processes and create efficiencies. + Support, troubleshoot, and maintain solutions, taking full ownership from development through production support. + Work directly with end users and act as a liaison between technical and business teams to ensure solutions meet operational needs. + Monitor and support production environments, ensuring monthly processes execute efficiently and reliably. + Apply analytical thinking to resolve issues and improve system performance. + Manage multiple priorities and deadlines effectively in a high-paced, high-production environment. + Demonstrate independence, initiative, and the ability to facilitate change across teams and systems. + Work with business users and stakeholders to understand business functions and processes in order to define analytic and reporting requirements, as well as data and metadata needs from internal bank systems and third-party data sources. Required Qualifications + Bachelor's degree in Computer Science, Engineering, or related field. + Technical Expertise: Strong understanding of Archer GRC platform capabilities (workflow, reporting, dashboards, data feeds) and ability to guide technical teams; hands-on configuration experience required. + Risk & Compliance Knowledge: Solid understanding of governance, risk management, and compliance principles. + 7+ years of experience in software development, preferably in financial services or regulated industries. + Proficiency in backend programming languages such as Python, C#. + Experience with AWS and/or Azure cloud services. + Familiarity with AML/KYC or compliance systems or experience with Archer GRC. + Experience with Bitbucket or similar Git-based version control systems. + Experience with SQL for data manipulation and reporting. + Solid understanding of software security principles and secure coding practices. Preferred Qualifications + Experience working in Agile/Scrum environments. + Familiarity with enterprise integration patterns and messaging systems. + Certifications or experience working in AWS, Azure cloud-based environments. + Experience with containerization and orchestration tools (Docker, Kubernetes). + Knowledge of data engineering or analytics tools used in fraud detection (e.g., Kafka, Elasticsearch). Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid Schedule: 4 days in office, 1 day remote + Relocation assistance will not be provided Pay Transparency The salary range for this position is $124,240 - $186,360 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

This role is for a Data Protection Analyst working in the Data Discovery and Protection Program. The Analyst is responsible for supporting, developing, and enhancing the Data at Rest Protection Program for both on-premise and cloud environments. The colleague will engage with Business Units across the organization, produce metrics and documentation, and implement and support tools related to the data protection program. A successful candidate will: + Assess existing scanning program to implement cloud scanning capabilities + Assist in deployment and maintenance of data scanning tools + Partner with other groups within the organization to identify and remediate data at rest access risk. + Work with risk partners to identify controls, determine control adequacy, and identify control monitoring opportunities and areas for improvement/enhancement + Assist in collecting, analyzing, and interpreting data access information and remediate permission compliance issues based on company security standards + Discern patterns of complex threat actor behavior, communicate an understanding of current and developing Cyber threats to key stakeholders, and stay current with emerging trends and threats in the field of insider threat Qualifications Required: + Understanding of information security concepts, best practices, and regulations related to data loss prevention + Understanding of enterprise security and networking technology and how the technology relates to the prevention, detection, and response of data loss + Advanced understanding of the Microsoft Office suite (e.g., Outlook, Word, Excel, PowerPoint, etc) + Excellent verbal and written communication skills (including but not limited to: correct English usage, grammar, spelling, punctuation, vocabulary, etc.). + Ability to execute work independently and as a team member with good interpersonal skills - using tact, patience and courtesy. + Experience as a security consultant + Working knowledge of cloud topology + Knowledge of file share security and Windows ACL administration + Familiarity with the Financial Services Industry + Knowledge of varying cloud platforms + Familiarity with cloud security at major cloud service providers + Certifications: Associate of (ISC)^2, CISSP, or similar. Education: + Bachelor's degree in Information Security, Computer Science or a related field OR + Bachelor's degree in Business or other field + 3 years relevant experience + Equivalent years: BA/BA = HS + 5 years of experience Pay Transparency The salary range for this position is $97,049 - $145,574 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Perform independent commercial real estate appraisal reviews on high complexity/risk properties. The Senior Risk Reviewer will be assigned to larger exposure, more complex collateral typically resulting in greater risk to Citizens, whereby the reliance on experience is critical to identify major issues to protect the bank's collateral position. Ascertain compliance of appraisal reports with the applicable Citizens scope of work and federal regulatory requirements and guidance including, but not limited to: Financial Institutions Reform, Recovery, and Enforcement Act of 1989 (FIRREA; 12 USC §3331, et seq.) and the implementing regulations promulgated thereunder by the Office of the Comptroller of the Currency (OCC) at 12 CFR Part 34 ("Real Estate Lending and Appraisals") "Uniform Standards of Professional Appraisal Practice" (USPAP); "Interagency Appraisal and Evaluation Guidelines" ("Interagency Guidelines"), dated December 2010, issued by OCC as periodically supplemented by Financial Institution Letters; and, "OCC Comptroller's Handbook: Commercial Real Estate Lending," by the OCC, dated August 2013 (OCC Bulletin 2013-19). + Manage risks associated with the commercial real estate appraisal and evaluation process for a given geographic market and/or assigned lending groups + Supervisory responsibilities may include administrative supervision and required process oversight, including adherence to internal policies and procedures to ensure regulatory compliance and appraisal industry requirements for assignments + Real estate risk identification, quantification and consulting (including discounted cash flow (DCF) analysis) for the various commercial lending and credit functions throughout Citizens + Perform independent commercial real estate appraisal reviews of high complexity/risk properties including memorializing such review in a comprehensive written format for the benefit of internal customers (Relationship Managers/Portfolio Managers; Credit Officers); + Assist in the scoping and engagement of commercial appraisal/evaluation assignments, including third-party vendor selection, analysis type, report content, report format and contract authorization in accordance with policies and procedures. + Interact with senior management of Wholesale Credit Risk and Commercial Lending regarding projects especially for those properties that represented a higher degree or real estate risk or otherwise have identified appraisal issues or concerns. + Manage vendor relationships + Provide direct, responsive customer service to external vendors and internal customers (i.e., Relationship Managers/Portfolio Managers; Credit Officers) that RERS supports and serve as the primary liaison and point-of-contact with both internal customers and external vendors regarding regulatory requirements, identification and explanation of any issues of concern, and development/application of any potential risk mitigants. Critical Skills: + Risk Assessment + Regulatory Environment + Due Diligence + Critical Thinking + Analytical Reasoning + Building Relationships + Communicating Effectively + Advising + Risk Exposure Calculation To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Qualifications: + 10+ years' experience in diversified commercial appraisal experience and/or appraisal review positions + May either maintain or be pursuing their (MAI) designation + Thorough knowledge of real estate appraisal and valuations techniques as well as local, regional and national real estate market understanding + Self-motivated and disciplined + Ability to work autonomously with limited direct supervision. + Excellent written and verbal communication skills + Thorough understanding of USPAP, FIRREA and Interagency Appraisal and Evaluation Guidelines + Strong working knowledge of PCs; Word, Excel and Access skills preferred. + Strong analytical and organizational skills. + Strong oral and written communication skills. + Ability to work as a team player. + Ability to manage numerous projects simultaneously. + Flexibility and willingness to assume responsibilities for projects and tasks as assigned. Education, Certifications and/or Other Professional Credentials: + Bachelor's Degree or Greater is required + Certified General Real Estate Appraiser or equivalent appraisal experience + MAI preferred Hours & Work Schedule: Hours per Week: 40 + Work Schedule: M-F 8-5 This position will work 4 days in office. Pay Transparency The salary range for this position is $90,640-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2026

The Floor Care Maintenance Tech role within Real Estate Operations has responsibility for floor maintenance, upholstery cleaning and temporary coverage for routine office cleaning and janitorial services within our Retail and back-office facilities. In this role you will be provided a portfolio of sites where it will be your responsibility to complete floor maintenance duties that include stripping and waxing, carpet cleaning, and deep cleaning of various floor types. Work orders will be issued for each location to complete twice yearly. Primary responsibilities include + Floor maintenance cleaning of various types of flooring (VCT, Ceramic tile, carpet, wood, LVT, vinyl sheet goods, rubber tile, and other types at each facility). + Use of floor machines and extractors to clean and sanitize flooring and upholstery (chairs, cubicle walls, and other soft fabric materials) and maintaining all floors and upholstery in the assigned facilities. + Executing normal cleaning tasks and special projects when required cleaning designated facility areas when Janitorial staff needs coverage to include: dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc. + Closing out work orders upon completion using Computerized Maintenance Management System via cellphone, iPad, or computer access at facilities, maintaining inventory of cleaning supplies, tools and materials in vehicles, and responsibility for maintaining bank supplied vehicle and electronics. + Communicating in a pleasant and professional manner with internal Colleagues and external Customers. Qualifications, Education, Certifications and/or Other Professional Credentials + Experience in Floor cleaning role, required. + Ability to provide normal cleaning tasks and special projects when required cleaning designated facility areas when Janitorial staff needs coverage to include, (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.) + Proven customer service experience + Demonstrated written and verbal communications skills + Ability to communicate in English, including reading and writing + Ability to travel as required + Ability to lift up to 50 pounds + Ability to ascend and descend stairs. + Ability to work under pressure with efficiency and accuracy + Ability to plan and prioritize workload + Education, Certifications and/or Other Professional Credentials: + High School Degree or Equivalent + Valid Driver's License, required Hours & Work Schedule + Hours per Week: 40 + Possibility of some overtime during evenings and weekends + Work Schedule: 4:00PM to 2:00AM Monday through Thursday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED required + 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals + Ability to effectively ask questions and identify needs to improve the customer relationship + Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions + Demonstrated skills in using digital technology to support the delivery of business goals + Aptitude to problem solve and provide solutions to customer issues + Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration + Self-motivated, confident and ability to multitask effectively + Ability to work branch hours, which can include weekends and evenings + Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience + 1 year cash handling experience Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/21/2026

Join Citizens and help shape the foundation of enterprise risk governance. We're seeking a motivated professional to play a critical role in supporting our risk management strategy and ensuring strong governance across the organization. This position offers visibility with senior leadership and the opportunity to influence risk culture while building expertise in enterprise frameworks. As a Risk Governance Senior Manager, you will be a key contributor to Citizens' risk policy and governance structure. You will collaborate on governance-related activities for executive and board-level risk committees, manage policy lifecycle processes, and partner with stakeholders across the enterprise to ensure compliance with regulatory expectations and internal standards. In addition, you will provide project and business support for the Risk Division, helping drive operational excellence and strategic initiatives. This role is ideal for a detail-oriented professional who wants to deepen their governance expertise and interface with senior and executive leadership. This position provides high visibility and collaboration with leadership across the enterprise. You will influence decision-making in support of the Enterprise Risk Management Governance Framework, support Board and Management-level Risk Committees, and guide stakeholders in applying risk governance standards effectively. Administrative elements of the role include documentation review, collaboration with policy owners and committee documentation furnishers on exhibit refinement, and recordkeeping. Why Join Us? This role offers enterprise visibility, meaningful impact, and a path for career growth in risk governance and policy leadership. If you're ready to contribute to a strong risk culture and work closely with senior stakeholders, apply today. Primary responsibilities include + Support Governance Excellence: Coordinate activities for risk committees, including producing meeting agendas and minutes, reviewing, compiling and distributing materials, and maintaining governance documentation. + Policy & Framework Administration: Manage policy review processes and ensure adherence to Citizens' Policy and Procedure Framework. + Workflow Architect: Serve as a subject matter expert on GRC application workflows that operationalize framework requirements for policies and procedures. + Regulatory & Audit Support: Assist with regulatory exams and internal audits, ensuring timely and accurate responses, as applicable. + Stakeholder Engagement: Partner with risk leaders, policy owners, and front-line units to embed governance practices and drive process improvements. + Continuous Improvement: Identify opportunities to enhance governance processes and tools. + Project & Business Support: Provide administrative and project support for the Risk Division as needed. Qualifications, Education, Certifications and/or Other Professional Credentials + Experience: 5+ years in risk management, governance, or policy development within financial services or a regulated industry. + Expertise: Understanding of risk frameworks, regulatory requirements, and governance best practices. + Technical: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams); experience with Archer/GRC, Wdesk, or Ariba is a plus. Strong writing and grammar skills is essential. + Growth Mindset: Adaptable, critical thinker willing to embrace innovation and leverage new technologies (e.g., MS Copilot) to drive efficiency and insights. + Education: Bachelor's degree required; advanced degree or certifications (e.g., FRM, CRCM) preferred. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours & Work Schedule + Hours per Week: 40+ + Work Schedule: Monday - Friday, 8:00am - 5:00pm, with some flexibility required during peak demand periods. Location: Must sit 4 days in office within the Citizens footprint and travel as required. Pay Transparency The salary range for this position is $100,000-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/28/2026

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. We are partners from a diverse set of backgrounds who truly listen - to understand where our clients are trying to go and bring the tools, data, and strategic insights to help them get there. As a Corporate Banking Portfolio Manager II, you will be responsible for credit underwriting, monitoring, and portfolio management of new and existing commercial banking relationships to ensure strong credit quality and achieve efficient internal processes to retain and expand customer relationships. Additionally, you will be responsible for underwriting and effective credit and risk administration with particular emphasis on financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, regulatory compliance, and customer support. In this role, you will manage a portfolio of the most complex credits and will be expected to perform your role responsibilities with limited supervision and exhibit expert knowledge of your clients/credits when interacting with peers, relationship managers, your team leader, and senior managers across departments. Primary responsibilities include + Managing a portfolio of the most complex credits and will perform the functions of the position with only periodic oversight and is expected to perform with very limited supervisory intervention. + Exhibit expert knowledge of clients/credits included in the portfolio when interacting with peers, Relationship Manager, team leader, and senior managers across departments/work teams. + Effective credit underwriting and credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, and as needed client support for an assigned portfolio. + Structure, underwrite, and document new business, renewals, and modifications as the credit expert within the first line of defense. + Oversee assigned portfolio of credits, anticipate portfolio problems, and take action to develop solutions, handles multiple demands and competing priorities. + Meet deadlines and schedules associated with maintaining portfolio compliance with credit and risk policies. + Provide client management support for assigned portfolio, maintaining a regular level of direct client interaction and resolving the most complex issues related to credit monitoring and administration with clients directly. + Understand and stay up to date on industry and market information related to assigned markets and customers. + Shares insights and learnings with other RMs and PMs. Qualifications, Education, Certifications and/or Other Professional Credentials + Extensive Credit Expertise: Proven ability to manage and underwrite complex commercial credit relationships with minimal supervision, demonstrating deep understanding of credit policy, financial modeling, and risk evaluation. + Advanced Financial Analysis Skills: Strong proficiency in financial statement analysis, cash flow modeling, and risk assessment to support sound credit decisions and portfolio management. + Portfolio Management Experience: Demonstrated success in overseeing a diverse portfolio of high-complexity credits, anticipating potential issues, and implementing proactive solutions to maintain credit quality. + Client-Focused Communication: Exceptional interpersonal and communication skills, with the ability to engage directly with clients to resolve complex credit issues and support relationship growth. + Strategic Insight & Collaboration: Ability to synthesize market and industry data to inform credit decisions and share insights across teams, contributing to broader strategic goals. + Regulatory & Policy Compliance: Deep understanding of regulatory requirements and internal credit policies, ensuring consistent adherence and timely portfolio maintenance. + Leadership & Mentorship: Experience guiding peers and collaborating with relationship managers, team leaders, and senior stakeholders to drive credit excellence and share best practices. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

4 Days in the office from any of our locations in RI, Iselin NJ, MA, Pittsburgh PA, Nashville TN, and couple other locations Role is not relocation eligible. At Citizens, we're more than a bank. Here, you'll experience new things, create new opportunities, think beyond your role and make an impact! While in this position, you will work independently while engaging in the design, model and implementation of enterprise data warehousing activities in support of projects and defect remediation process. You will also, participate in and lead segments in the programming and configuration of warehouses on database, and provide independent support to warehouse users. You will also assist with designing, implementing and supporting solutions that meet business requirements related to data warehouses, data marts or operational data stores primarily using ETL. Lastly, you will work with application architects to implement enhancements to systems and remediate existing code. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include + Be a strong contributor in implementing data integration architecture and solutions. + Conduct source system/data analysis and data profiling. + Build robust data pipelines to collect, process and compute different metrics from various financial sources, adhering to quality and development standards. + Design application architecture / technical design and articulate the data pipeline solutions to team members. + Data mapping from source to target and define transformation rules that meet the models created by data Architects. + Collaborate with cross functional team members as necessary and come up with optimal solutions that meet data demands. + Execute unit test of data populated in target data container, validate expected result and ensure quality & accuracy. + Coordinate with business users for user acceptance test and with operations team for code deployment to upper environments. + Follow change management team stipulations on path to production requirements and strictly adhere to the compliance and regulatory needs. Qualifications, Education, Certifications and/or Other Professional Credentials + Required Qualifications + Bachelor's Degree in Analytics, Mathematics, Statistics or Computer Science + Hands on experience in building data solutions in big data / cloud platforms. + Experience with Hadoop ecosystem (HDFS, Hive, PIG, Hbase, Hiveql etc.) + Experienced in ETL/ELT tools such as Talend, Datastage, Informatica, and Sqoop as well as building/enhancing ETL framework. + RDBMS experience in either of Teradata, Oracle, MS-SQL, DB2, RedShift, Snowflakes, etc. + Scripting language (shell scripting, SQL, PL/SQL, Python, Java , Spark, Scala) + Experience with AWS cloud native services such as S3, RDS, Glue, Athena, etc. + Worked with any of the scheduling tools (Autosys, Tidal, Oozie) + SCM tool such as Bitbucket with Jira, Starteam or SVN. + Experience working with various operating systems (Windows, Unix/Linux, IBM Mainframe) + Strong communicator and collaborator with attention to details. + Performance tuning and optimization of code and peer code reviews. + 5+ years of professional work experience as described above. + Preferred Qualifications + BigData Technology/AWS/Agile Certifications + Data engineering experience for Data science projects where Machine learning is used (R, SAS, etc.) + Experience in the financial services industry, especially banking. + Business Intelligence/Reporting development experience using tools such as Tableau, Cognos, SAS, etc. + Code commits to any Open source data tools. + Experience with handling structured, semi-structured and unstructured data. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid schedule: 4 days in office, 1 day WFH is required for this role. Pay Transparency The salary range for this position is $ 105,100 - $ 157,680 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/30/2026

Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren't at the heart of banking - relationships are. That's why we're not looking for just any Virtual Assistant. We're looking for Citizens Virtual Assistants. What sets these colleagues apart? You look customers in the eye and greet them through a virtual video session with a smile - just like you would a friend or a neighbor. Whether you're processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day. As a Citizens Virtual Assistant, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk. What you'll do + Ensure our customers are extremely satisfied with every interaction: + Be the face of Citizens, be professional, friendly and helpful with every interaction + Effectively communicate via video technology + Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers + Perform routine teller transactions and maintenance requests + Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc. + Provide a memorable, meaningful experience to every customer + Drives sales through service: + Work closely with new and existing customers to understand their financial needs and deepen relationships + Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs + Make referrals to appropriate business lines for new products / services + Be a productive and engaged member of a dynamic team: + Comply with all financial policies and procedures, state and local laws and regulations + Foster strong and effective partnerships + Take advantage of training and coaching to grow with Citizens in other exciting roles + Bring positive energy and confidence to Citizens and its customers every day What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you + Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities + Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you + Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers. Qualifications - Internal + High School degree or GED required + Prior banking experience, processing teller transactions and recommending and referring products and services to customers + Positive and customer focused mindset + Strong listening and highly effective communication skills; ability to showcase these skills across video + Proficient in asking questions and identifying needs to enhance the customer relationship + Ability to problem solve and provide solutions to customer issues + Strong computer skills and comfortable using digital technology to support the delivery of business goals + Ability to foster relationships with teammates and partners through collaboration + Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner + Ability to work hours, which can include weekends and evenings Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M, F, and Sat required, fully onsite Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens employs a group of experienced advisors that help individuals and families attain their financial goals. Our Private Client Financial Advisors (PCFAs) conduct thorough discoveries to understand a client's short- and long-term goals, then construct a tailored financial plan that meets the client's goals. The Citizens PCFA is a branch-based advisor who excels in a collaborative environment that emphasizes the paramount importance of client interests, as well as the personal and professional growth of team members. PCFAs work directly with a variety of business partners and centers of influence to uncover and identify prospective opportunities. Primary responsibilities include + Develop a high-quality wealth management practice that provides a personalized wealth management strategy. + Enhance and preserve relationships with key partners to boost client introductions and engagement. + Proactive client and prospect outreach promoting Citizens Wealth Management capabilities. + Grow existing relationships through partnership referrals. + Tailor wealth management planning to meet client needs. + Utilize the knowledge of internal stakeholders and specialists in delivering a variety of services, including financial planning, investment management, insurance, and estate planning. Qualifications, Education, Certifications and/or Other Professional Credentials + Series 7, 63, 65 (or 66) active and valid. + A valid, active Insurance Life/Health/Variable licenses is required or must be obtained within 60 days of starting the role as a condition of employment. + A minimum of 2 years in a Financial Advisor role or equivalent experience in financial services. + Demonstrated track record in new business development and client book management. + Proven experience in a team-oriented consumer bank setting. + Familiarity with servicing high-net-worth individuals. + Comfortable operating in a dynamic, entrepreneurial environment. + Bachelor's degree is preferred. Pay Transparency Commissioned based. Individuals in this role have historically earned between $105,000 and $250,000 per year based on performance and productivity against commission plan parameters. For an overview of our benefits, visit ************************************** . We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Varies Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. This sales role is commission-based. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/30/2026

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals. To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones. Qualifications, Education, Certifications and/or Other Professional Credentials + Required Qualifications + High School diploma or equivalent required + Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment + 4 years sales management experience in Retail or Branch Banking environment + Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment + Drive an exceptional customer experience validated through customer satisfaction surveys + Maintain strong partnerships with community & civic organizations + Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS + Preferred Qualifications + Associate's or Bachelor's degree preferred + Retail banking + Talent sourcing & assessment Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2026

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED + Minimum of 6 months experience processing transactions (cash and/or digital payments) + Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers + Strong listening and communication skills + Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship + Ability to problem solve and provide solutions to customer issues + Customer-centric to deliver exceptional service + Comfortable with using digital technology to support the delivery of business goals + Ability to work branch hours, which can include weekends and evenings + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience + 1 year of experience processing transactions (cash and/or digital payments) + Motivates others, like teammates, business partners, and specialists, through collaboration + Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/27/2026

Manager, Business Insights (Credit Card & Personal Lending) The Consumer Lending Strategy & Business Analytics team at Citizens is seeking a Manager, Business Insights to lead analytics for Unsecured Lending (Credit Card and Personal Loans). This role partners directly with business lines and product teams, managing a team of analysts to deliver actionable insights that drive business impact. The Manager will set analytic standards, mentor staff, and ensure solutions are audit-ready and aligned with regulatory expectations. The position emphasizes leadership, data-driven thinking, business partnership, and technical expertise, with a focus on credit card experience. Location and Work Arrangement Candidates must be based in or willing to commute to a Citizens hub 4 days on-site and 1 day remote: Columbus OH, Johnston RI, Westwood MA, Boston MA, Pittsburgh PA, Phoenix AZ, or Iselin NJ. Key Responsibilities - Lead analytics and insights for Credit Card and Personal Loans, partnering directly with business and product teams - Manage and mentor a team of 4+ analysts, fostering development and high performance - Conduct analysis and answer critical business questions around sales performance, customer behavior trends, and portfolio analytics - Set analytic methodology and standards for business impact, focusing on enablement and clarity - Design and oversee testing frameworks (A/B, quasi-experiments) and ensure statistical rigor - Build and maintain governed analytics assets (semantic models, curated tables, Python/SQL libraries) - Manage delivery of executive-ready dashboards and narratives; standardize metrics and drive adoption - Ensure audit readiness and compliance with OCC, CFPB, and FDIC standards - Collaborate with Compliance, Audit, and Model Risk partners - Drive cross-functional projects to expand analytics capabilities Technical Skills - Strong understanding of loan-level economics, price optimization, and return-optimized marketing strategies - Experience managing users of SQL and Python for analytics and data engineering - Experience managing users of Power BI, Tableau, and Azure data platforms - Strong understanding of data quality, controls, and regulatory documentation - Knowledge of experimentation and causal inference methods Ideal Candidate - 7+ years in analytics, risk, consulting, or lending (credit card experience strongly preferred) - Demonstrated leadership and people management experience - Strong communication and business partnership skills - Bachelor's degree required; MBA preferred Hours and Work Schedule - 40 hours per week, Monday through Friday Pay Transparency + The salary range for this position is $160,000 - $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. + We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.