Citizens Alliance jobs in Wilmington, DE - 47 jobs

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include + Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. + Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. + Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. + Provide exceptional, high-touch client experiences. + Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. + Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. + Leverage Salesforce CRM to track activity. Measures of Success include + Growth in net new investment assets in collaboration with Wealth Partners. + Growth in new deposits including checking, savings, and CD balances. + Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. + Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials + Bachelor's degree (preferred). + 3 - 5 years of banking, wealth management or other relevant equivalent experience. + Experience working with affluent and high net worth clients. + Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. + Demonstrated success in a client-centric, initiative-taking sales environment. + Experience establishing and maintaining relationships with clients and internal partners. + Knowledge of industry regulatory requirements to ensure a sound control environment. + Excellent written and verbal communication skills. Compensation + Salary and opportunity to earn Incentive compensation. + Salary is commensurate with experience. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The Custodian Technician role within Real Estate Operations has responsibility for routine office cleaning and light carpentry repairs with cleaning being a major focus of this role. In this role you will respond to colleague and business requested work orders and have a routine schedule of work orders. Job Benefits + Health Benefits + Company vehicle + Company cell phone + Company tools/cleaning supplies + Company uniform, including shoes & and seasonal wear as needed Responsibilities + Cleaning, stocking and supplying designated facility areas on a regular basis (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, trash removal, etc.). + Inspecting bank facilities on a routine basis while cleaning and repairing items as required + Responding to emergency and non-emergency service requests and prioritizing work order response + Referring to vendors if necessary, via work order system + Closing out work orders upon completion; via iPad or Computerized Maintenance Management System + Completing work order correctly with minimal call backs + Providing minor office relocations of furniture and / or contents + Communicating in a pleasant and professional manner with internal and external customers + Maintaining inventory of supplies, tools and materials and purchasing supplies at the best available price + Execute periodicals for deep cleaning tasks and special projects when required Qualifications + 1 or more years of experience in janitorial and light carpentry role + Proven customer service experience and/or abilities + Competent use of MS Office applications to include MS Excel, Visio, PowerPoint and Word + Ability to travel as required + Demonstrated written and verbal communications skills + Ability to work under pressure with efficiency and accuracy + Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials + High School Degree or Equivalent + Valid Driver's License, required Hours and Work Schedule + Hours per Week: 40, overtime available + Work Schedule: Monday - Friday 5:30am - 2:00pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens employs a group of experienced advisors that help individuals and families attain their financial goals. Our Private Client Financial Advisors (PCFAs) conduct thorough discoveries to understand a client's short- and long-term goals, then construct a tailored financial plan that meets the client's goals. The Citizens PCFA is a branch-based advisor who excels in a collaborative environment that emphasizes the paramount importance of client interests, as well as the personal and professional growth of team members. PCFAs work directly with a variety of business partners and centers of influence to uncover and identify prospective opportunities. Primary responsibilities include + Develop a high-quality wealth management practice that provides a personalized wealth management strategy. + Enhance and preserve relationships with key partners to boost client introductions and engagement. + Proactive client and prospect outreach promoting Citizens Wealth Management capabilities. + Grow existing relationships through partnership referrals. + Tailor wealth management planning to meet client needs. + Utilize the knowledge of internal stakeholders and specialists in delivering a variety of services, including financial planning, investment management, insurance, and estate planning. Qualifications, Education, Certifications and/or Other Professional Credentials + Series 7, 63, 65 (or 66) active and valid. + A valid, active Insurance Life/Health/Variable licenses is required or must be obtained within 60 days of starting the role as a condition of employment. + A minimum of 2 years in a Financial Advisor role or equivalent experience in financial services. + Demonstrated track record in new business development and client book management. + Proven experience in a team-oriented consumer bank setting. + Familiarity with servicing high-net-worth individuals. + Comfortable operating in a dynamic, entrepreneurial environment. + Bachelor's degree is preferred. Pay Transparency Commissioned based. Individuals in this role have historically earned between $105,000 and $250,000 per year based on performance and productivity against commission plan parameters. For an overview of our benefits, visit *************************************** We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Hours & Work Schedule Hours per Week: 40 Work Schedule: Varies Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. This sales role is commission-based. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/20/2026

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED required + 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals + Ability to effectively ask questions and identify needs to improve the customer relationship + Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions + Demonstrated skills in using digital technology to support the delivery of business goals + Aptitude to problem solve and provide solutions to customer issues + Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration + Self-motivated, confident and ability to multitask effectively + Ability to work branch hours, which can include weekends and evenings + Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience + 1 year cash handling experience Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/22/2026

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED + Minimum of 6 months experience processing transactions (cash and/or digital payments) + Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers + Strong listening and communication skills + Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship + Ability to problem solve and provide solutions to customer issues + Customer-centric to deliver exceptional service + Comfortable with using digital technology to support the delivery of business goals + Ability to work branch hours, which can include weekends and evenings + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience + 1 year of experience processing transactions (cash and/or digital payments) + Motivates others, like teammates, business partners, and specialists, through collaboration + Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule + Hours per Week: 20 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/07/2026

Citizens Financial Group is seeking a strategic and analytically strong CFO of Deposits to lead the financial management, performance strategy, and long-term planning of our consumer deposit portfolios. This executive will serve as the primary finance partner to the Deposits business, providing thought leadership on deposit strategy, funding optimization, pricing, profitability, customer behavior, and balance-sheet impacts. This is a highly visible leadership role that requires a deep understanding of banking economics, strong strategic acumen, and the ability to influence at the most senior levels of the organization. Primary Responsibilities: - Serve as the senior finance leader for all deposit businesses, partnering with Product, Retail, Treasury, and the corporate CFO. - Develop multi-year deposit strategies focused on growth, mix optimization, and funding stability. - Own financial planning and forecasting for deposits, including NII, cost of funds, and portfolio risk. - Lead pricing and profitability analytics, influencing decisions on deposit pricing, promotions, and funding optimization. - Drive performance management through KPIs, scenario analysis, and executive-level insights. - Partner cross-functionally on liquidity planning, stress testing, and regulatory deliverables. - Build and lead a high-performing finance team, fostering analytical rigor and strategic impact. Qualifications: - Bachelor's Degree required - Demonstrated progressive finance experience in banking or financial services - Deep expertise in deposit strategy, NII economics, ALM/Treasury, and pricing - Strong understanding of FTP, liquidity frameworks, and balance sheet management - Exceptional executive communication and leadership skills - Preferred: Experience leading deposit finance at a large bank; advanced degree or CFA/CPA Hours & Work Schedule + Hours per Week: 40 + + Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $162.328 - $190,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The Landscape Technician has the responsibility to participate in an efficient and comprehensive landscape maintenance program. An added duty of this role will be to cover for the landscape technicians in the case of scheduled or unscheduled absences. The incumbent will provide coordination and direction to a team of landscape technicians and external vendors and will assist in providing grounds keeping, building maintenance, along with maintaining equipment and tools. Primary responsibilities include: + Perform groundskeeping and building maintenance duties as required + Mow lawns either by hand or using a riding lawnmower + Landscape by planting, trimming, and maintaining flowers, grass, shrubs, bushes, and small trees. + Shovel snow from walkways and apply traction as needed + Clean parking lots, sidewalks, and all exterior areas while performing routine groundskeeping + Perform spring and fall cleanups to remove excess debris, leaves, and trim landscaping + Perform minor repairs and maintenance procedures on equipment utilized in groundskeeping + Install new hardscaping, river rock, fencing, signage, and other furnishings as required + Pressure wash building exterior and refresh parking lot painting as needed + Clean gutters and roof drains of debris + Respond to emergency and non-emergency service requests and prioritize work order response + Refer work to vendors if necessary, via work order system + Closing out work orders upon completion; via iPad or Computerized Maintenance Management System + Maintain inventory of supplies, tools and materials and purchasing supplies at the best available price + Communicate in a pleasant and professional manner with internal and external customers + Ensure all tools, equipment, and vehicles are maintained and utilized in a safe manner consistent with established standards Qualifications: + 2 or more years of experience in commercial landscape maintenance + Experience driving larger vehicles such as box trucks & pickup trucks with trailers + Proven customer service experience and/or abilities + Competent use of MS Office applications to include MS Excel, Word, Outlook + Ability to travel as required + Demonstrated written and verbal communication skills + Ability to work under pressure with efficiency and accuracy + Ability to plan and prioritize workload + Ability to work outside in all types of weather to complete jobs safely + Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all + Comfortable working at heights (ladders, roof top, etc) + Ability to lift up to 50 pounds Education, Certifications, and/or Professional Credentials: + High School Diploma or Equivalent + Valid Drivers License, required Hours & Work Schedule: + Hours per Week: 40 + Work Schedule: Monday through Friday with some weekend or overtime + Potential change of schedule during winter months working nights/weekends. 2 week notice will be provided before any change in schedule, barring emergencies Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals. Become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens is honored to be a top Lender in the Mortgage sector and is passionate about growing our market share in the states we currently operate. We are currently hiring dedicated Mortgage Loan Officers who proactively identify, build and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts. Our Loan Officers are encouraged to participate in business related development opportunities, community efforts to promote home ownership and professional organizations. You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gather any additional required information. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives. Primary responsibilities include + Go above and beyond for customers - Aspire to deliver outstanding customer service + Drive sales through service - Achieve sales and referral goals by developing a positive customer experience + Build book of business - Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success + Maximize personal productivity - Desire to improve personal efficiency through attention to detail, self-motivation, and adaptability to achieve branch and personal goals + Grow your own capabilities - Actively participate in opportunities to expand knowledge, influencing and interpersonal skills Qualifications, Education, Certifications and/or Other Professional Credentials + BA/BS degree preferred or equivalent experience in residential mortgage sales + Two plus years of retail residential mortgage sales experience + Documented residential mortgage loan volume in the past 12 months of $8 million (minimum) + Established relationships with local referral networks + Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences + Strong computer skills and experience using laptop technology + Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS. Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Monday through Friday Pay Transparency Commissioned based. Individuals in this role have historically earned between $100,000.00 - $250,000.00 per year, based on performance and productivity against commission plan parameters. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. This sales role is commission-based. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 05/31/2026

Join Citizens and help shape the foundation of enterprise risk governance. We're seeking a motivated professional to play a critical role in supporting our risk management strategy and ensuring strong governance across the organization. This position offers visibility with senior leadership and the opportunity to influence risk culture while building expertise in enterprise frameworks. As a Risk Governance Senior Manager, you will be a key contributor to Citizens' risk policy and governance structure. You will collaborate on governance-related activities for executive and board-level risk committees, manage policy lifecycle processes, and partner with stakeholders across the enterprise to ensure compliance with regulatory expectations and internal standards. In addition, you will provide project and business support for the Risk Division, helping drive operational excellence and strategic initiatives. This role is ideal for a detail-oriented professional who wants to deepen their governance expertise and interface with senior and executive leadership. This position provides high visibility and collaboration with leadership across the enterprise. You will influence decision-making in support of the Enterprise Risk Management Governance Framework, support Board and Management-level Risk Committees, and guide stakeholders in applying risk governance standards effectively. Administrative elements of the role include documentation review, collaboration with policy owners and committee documentation furnishers on exhibit refinement, and recordkeeping. Why Join Us? This role offers enterprise visibility, meaningful impact, and a path for career growth in risk governance and policy leadership. If you're ready to contribute to a strong risk culture and work closely with senior stakeholders, apply today. Primary responsibilities include + Support Governance Excellence: Coordinate activities for risk committees, including producing meeting agendas and minutes, reviewing, compiling and distributing materials, and maintaining governance documentation. + Policy & Framework Administration: Manage policy review processes and ensure adherence to Citizens' Policy and Procedure Framework. + Workflow Architect: Serve as a subject matter expert on GRC application workflows that operationalize framework requirements for policies and procedures. + Regulatory & Audit Support: Assist with regulatory exams and internal audits, ensuring timely and accurate responses, as applicable. + Stakeholder Engagement: Partner with risk leaders, policy owners, and front-line units to embed governance practices and drive process improvements. + Continuous Improvement: Identify opportunities to enhance governance processes and tools. + Project & Business Support: Provide administrative and project support for the Risk Division as needed. Qualifications, Education, Certifications and/or Other Professional Credentials + Experience: 5+ years in risk management, governance, or policy development within financial services or a regulated industry. + Expertise: Understanding of risk frameworks, regulatory requirements, and governance best practices. + Technical: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams); experience with Archer/GRC, Wdesk, or Ariba is a plus. Strong writing and grammar skills is essential. + Growth Mindset: Adaptable, critical thinker willing to embrace innovation and leverage new technologies (e.g., MS Copilot) to drive efficiency and insights. + Education: Bachelor's degree required; advanced degree or certifications (e.g., FRM, CRCM) preferred. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours & Work Schedule + Hours per Week: 40+ + Work Schedule: Monday - Friday, 8:00am - 5:00pm, with some flexibility required during peak demand periods. Location: Must sit 4 days in office within the Citizens footprint and travel as required. Pay Transparency The salary range for this position is $100,000-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/28/2026

Citizens Enterprise Sponsorships Internship Location: One Logan Square - 130 N. 18th Street, Philadelphia, PA (large portion of time will be spent at Citizens Bank Park) *Please note, you must be in the Philadelphia area to be considered from March 2026 - October 2026 2026 is the 23rd season of Citizens' sponsorship of the Phillies at Citizens Bank Park. This relationship sets us apart from our competition and enables us to deliver a differentiated experience for current and potential customers. We're working to bring new enhancements to the ballpark for 2026 to foster and create increased engagement with attendees that will translate into favorable brand awareness and positively impact our business. Timing: March - October; position may be extended to coincide with Philadelphia Phillies season Schedule: Up to 40 hours per week, including: 50-80% of Phillies home games Citizens Bank Park shift reporting times vary Traditional daytime office hours on non-game days when needed Community, customer, press and virtual events General Responsibilities - Reports to Senior Sponsorship Manager Philadelphia Phillies Manages all aspects of Citizens Ballpark Bankers ambassador program, including but not limited too: scheduling of staff and gameday operations at Citizens Kiosk On-site liaison between the Philadelphia Phillies and Citizens for sponsorship-related programs at Citizens Bank Park, including distribution and inventory of premium giveaways and interaction with fans, lead generation, fan engagement, etc. Provides general support for Sponsorship & Experiential Marketing team, working on projects including events, press conferences, and community initiatives. Assists with distribution of Phillies tickets and premium items to community partners. Requirements: Successfully complete a video interview assessment within 4 days of receiving the link. If not completed within the timeframe, your application will be automatically withdrawn from consideration. On track to graduate with a Bachelors or Masters Degree in Marketing, Communications, Event Management, or a related field Preferred graduation date of May 2026 or May 2027. Graduate students considered. Must be available for approximately 50-80% of Phillies home games (minimum 40 games), including nights, weekends, and holidays, as well as weekly daytime office hours and special events as needed. Excellent leadership, communication, problem-solving, writing and organizational skills. Supervisory and project management experience recommended - interns will manage brand ambassadors at each shift. Ability to interact and manage colleagues at different levels of the organization. Strong computer skills, including proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint). Experience with social media initiatives recommended. Access to reliable transportation and/or comfort level with local public transit system. Ability to lift up to 40lbs. *This is a paid internship with college credits also available if needed. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

We are seeking a seasoned Senior Product Manager to join our dynamic team to lead Omni-Channel Customer Onboarding and reimagine what it means to guide customers through account set up and initial usage. The ideal candidate will have a proven track record of driving product strategy, managing cross-functional teams, and delivering successful experiences that meet both customer needs and business objectives. Responsibilities + Product Strategy: Lead the development and execution of product strategies for improving the onboarding experience, aligning with the bank's goals and customer needs. Challenge the status quo in driving innovation and find sustainable value creation opportunities. Drive short-term objectives and long-term vision fueled by deep understanding of customer needs. + Roadmap Management: Own the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business priorities. + Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, our branch-retail network and other stakeholders to develop and enhance onboarding experience, ensure alignment, successful product delivery and end-to-end experience management. + Product Development: Oversee the entire product development lifecycle from concept to launch to ongoing optimization, ensuring high-quality deliverables on time and within budget. Understand how your products fit into the larger ecosystems and anticipate impacts from changes in other parts of the business, partnering to evaluate tradeoffs of technical decisions and customer experience impacts. + Continuous Improvement: Continuously seeking ways to enhance the onboarding experience through innovation and iteration based on customer feedback and market insights. + Market Research: Conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions. + Testing and Optimization: Build robust test & learn agendas and analyze user data to optimize the onboarding experience and improve new customer primacy and retention. + User Experience: Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers. + Metrics and Analysis: Define key performance indicators (KPIs) and analyze product metrics to measure success and drive continuous improvement (e.g., time from open to account usage, customer satisfaction scores, new-to-bank call volumes). Take actions to address any issues or opportunities for improvement, refining your roadmap as the data dictates. Transform customer insights into actionable strategies. + Regulatory Compliance: Ensuring that onboarding solutions comply with relevant banking regulations and data privacy laws while also pushing the envelope to build an optimal experience that maximizes opportunity while minimizing risk. + Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams. Rally teams around your product vision and influence prioritization across partner teams. + Team Leadership: Provide mentorship and guidance to junior product managers and cross-functional team members, fostering a culture of collaboration and innovation. Qualifications: + Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred. + 5-7 years of experience in product management, with a proven track record of delivering successful products in a fast-paced environment. + Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization. + Deep understanding of product management methodologies, including Agile, Scrum, and Lean. + Experience with product management tools such as JIRA & Confluence + Analytical mindset with the ability to use data to make informed decisions and drive product improvements. + Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to problem solve what is possible. + Experience managing multiple pods/squads simultaneously and mobile app development teams. Ability to drive teams toward common goals and put the team before yourself. + Comfortable with ambiguity and a hunger to learn and tackle new challenges. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid- 4 days per week onsite at a Citizens corporate office Pay Transparency The salary range for this position is $165,000 - $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. We are partners from a diverse set of backgrounds who truly listen - to understand where our clients are trying to go and bring the tools, data, and strategic insights to help them get there. As a Corporate Banking Portfolio Manager II, you will be responsible for credit underwriting, monitoring, and portfolio management of new and existing commercial banking relationships to ensure strong credit quality and achieve efficient internal processes to retain and expand customer relationships. Additionally, you will be responsible for underwriting and effective credit and risk administration with particular emphasis on financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, regulatory compliance, and customer support. In this role, you will manage a portfolio of the most complex credits and will be expected to perform your role responsibilities with limited supervision and exhibit expert knowledge of your clients/credits when interacting with peers, relationship managers, your team leader, and senior managers across departments. Primary responsibilities include + Managing a portfolio of the most complex credits and will perform the functions of the position with only periodic oversight and is expected to perform with very limited supervisory intervention. + Exhibit expert knowledge of clients/credits included in the portfolio when interacting with peers, Relationship Manager, team leader, and senior managers across departments/work teams. + Effective credit underwriting and credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, and as needed client support for an assigned portfolio. + Structure, underwrite, and document new business, renewals, and modifications as the credit expert within the first line of defense. + Oversee assigned portfolio of credits, anticipate portfolio problems, and take action to develop solutions, handles multiple demands and competing priorities. + Meet deadlines and schedules associated with maintaining portfolio compliance with credit and risk policies. + Provide client management support for assigned portfolio, maintaining a regular level of direct client interaction and resolving the most complex issues related to credit monitoring and administration with clients directly. + Understand and stay up to date on industry and market information related to assigned markets and customers. + Shares insights and learnings with other RMs and PMs. Qualifications, Education, Certifications and/or Other Professional Credentials + Extensive Credit Expertise: Proven ability to manage and underwrite complex commercial credit relationships with minimal supervision, demonstrating deep understanding of credit policy, financial modeling, and risk evaluation. + Advanced Financial Analysis Skills: Strong proficiency in financial statement analysis, cash flow modeling, and risk assessment to support sound credit decisions and portfolio management. + Portfolio Management Experience: Demonstrated success in overseeing a diverse portfolio of high-complexity credits, anticipating potential issues, and implementing proactive solutions to maintain credit quality. + Client-Focused Communication: Exceptional interpersonal and communication skills, with the ability to engage directly with clients to resolve complex credit issues and support relationship growth. + Strategic Insight & Collaboration: Ability to synthesize market and industry data to inform credit decisions and share insights across teams, contributing to broader strategic goals. + Regulatory & Policy Compliance: Deep understanding of regulatory requirements and internal credit policies, ensuring consistent adherence and timely portfolio maintenance. + Leadership & Mentorship: Experience guiding peers and collaborating with relationship managers, team leaders, and senior stakeholders to drive credit excellence and share best practices. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F Pay Transparency The salary range for this position is $165,000 - $175000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Are you ready to challenge the status quo and drive a high-impact, multi-year Reimagine the Bank program to transform customer experiences end-to-end? We are seeking a passionate, proactive, and dynamic Program Manager to drive go-to-market success for account acquisition, opening and onboarding experience transformation. This role will be focused on end-to-end solution discovery and requirement definition as well as cross-functional team orchestration to influence customer journey transformation. The ideal candidate will have a strong background in managing complex, agile enterprise programs and will bring operational rigor, strategic thinking, and excellent influence and communication skills to ensure program urgency, progress and transparency. The Account Opening & Enablement Go-to-Market Manager will: Partner across business leaders to advance product and transformation goals; Orchestrate cross-functional teams and timelines to deliver integrated roadmaps; Drive solution discovery and definition of partner requirements; Lead commercialization strategies for new solutions to ensure go-to-market readiness across teams and ensure teams are equipped with tools, training and resources to enable product vision end-to-end; Develop and evolve program governance, socialization and operating structures to support strategic alignment and execution; Lead cross-functional coordination and forums, including stakeholder engagement, communication, reporting, and issue/risk management; Collaborate with business and technology teams to define milestones and influence timely delivery, impediment resolution and efficiency in new ways of working, testing and learning over time; Strong quantitative, analytical, problem solving and project management skills are required. Responsibilities: Program Design & Delivery + Support end-to-end delivery of complex, cross-functional programs aligned with strategic business goals. + Support Product Manager leads in definition and management of program scope, partners, timelines, milestones, and deliverables. + Drive solution discovery for targeted objectives and definition of partner requirements + Ensure alignment between business objectives, partner execution, and customer outcomes. + Track and manage interdependencies, risks, and issues across multiple workstreams and build integrated program roadmaps. + Drive delivery excellence through structured planning, execution, and continuous improvement and accountability for follow-ups across teams + Facilitate prioritization and scenario planning to support dynamic business needs. + Monitor delivery KPIs and health metrics to ensure transparency and accountability. Program Go-to-Market + Optimize product and program launch and distribution approaches across teams + Coordinate commercialization processes across upstream and downstream partners + Drive partner forums to influence timely and recurring reinforcement of new experiences and solutions, optimizing socialization messaging and strategies + Ensure delivery appropriately equips frontline teams with tools, training, and resources to enable product vision end-to-end. + Obsess over the customer journey including all brand touchpoints and environments the customer experiences. + Evolve operating model of teams over time. + Evaluate and elevate current processes, routines, and procedures to improve team performance. + Champion change management policy adherence. Drive continuous improvement and operational optimization. + Manage governance cadence and stakeholder forums. Leadership & Influence + Provide proactive, efficient escalation and problem-solving support. + Influence cross-team collaboration and decision-making, as well as timely delivery and impediment resolution. Champion new ways of working and problem solving across teams. Required Qualifications + 6+ years of experience driving expansive program management across business and technology initiatives + Experience in management of technology development projects & onshore-offshore resources preferred. + Strong knowledge of Agile delivery, JIRA, Confluence, and MS Teams. + Experience in matrixed organizations and financial services preferred. + Proficiency in tools such as Tableau, MS Project, Planview, Advanced Excel. + Excellent written and verbal communication and influence skills across all levels of management + Proven time management and organizational skills; Detail orientation and ability to manage multiple priorities effectively. + Ability to work with ambiguity and persevere through roadblocks; ability to proactively take initiative and work constructively as part of a team + Strong analytical skills with the ability to identify trends and optimize outcomes. + Ability to build strong relationships with multiple stakeholders while effectively managing risk, compliance, and complex program interdependencies; highly collaborative across cross-functional, diverse teams + Strong execution orientation + Ability to work in a fast-paced environment and balance/prioritize requests + Flexibility and ability to acquire new skills to keep pace with changing systems and processes + Consumer banking/financial product background preferred Education and Certifications + Required: Bachelor's degree in Business Administration, Organizational design or related field Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday + Hybrid Schedule: 4 days per week onsite in a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000 - $190,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026

The Custodian Technician role within Real Estate Operations has responsibility for routine office cleaning and light carpentry repairs with cleaning being a major focus of this role. In this role you will respond to colleague and business requested work orders and have a routine schedule of work orders. Job Benefits + Health Benefits + Company vehicle + Company cell phone + Company tools/cleaning supplies + Company uniform, including shoes & and seasonal wear as needed Responsibilities + Cleaning, stocking and supplying designated facility areas on a regular basis (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, trash removal, etc.). + Inspecting bank facilities on a routine basis while cleaning and repairing items as required + Responding to emergency and non-emergency service requests and prioritizing work order response + Referring to vendors if necessary, via work order system + Closing out work orders upon completion; via iPad or Computerized Maintenance Management System + Completing work order correctly with minimal call backs + Providing minor office relocations of furniture and / or contents + Communicating in a pleasant and professional manner with internal and external customers + Maintaining inventory of supplies, tools and materials and purchasing supplies at the best available price + Execute periodicals for deep cleaning tasks and special projects when required Qualifications + 1 or more years of experience in janitorial and light carpentry role + Proven customer service experience and/or abilities + Competent use of MS Office applications to include MS Excel, Visio, PowerPoint and Word + Ability to travel as required + Demonstrated written and verbal communications skills + Ability to work under pressure with efficiency and accuracy + Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials + High School Degree or Equivalent + Valid Driver's License, required Hours and Work Schedule + Hours per Week: 40, overtime available + Work Schedule: Monday - Friday 5:30am - 2:00pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED required + 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals + Ability to effectively ask questions and identify needs to improve the customer relationship + Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions + Demonstrated skills in using digital technology to support the delivery of business goals + Aptitude to problem solve and provide solutions to customer issues + Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration + Self-motivated, confident and ability to multitask effectively + Ability to work branch hours, which can include weekends and evenings + Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience + 1 year cash handling experience Hours and Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/07/2026

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get + Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. + Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. + Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. + Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications + High School degree or GED + Minimum of 6 months experience processing transactions (cash and/or digital payments) + Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers + Strong listening and communication skills + Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship + Ability to problem solve and provide solutions to customer issues + Customer-centric to deliver exceptional service + Comfortable with using digital technology to support the delivery of business goals + Ability to work branch hours, which can include weekends and evenings + Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience + 1 year of experience processing transactions (cash and/or digital payments) + Motivates others, like teammates, business partners, and specialists, through collaboration + Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens employs a group of experienced advisors that help individuals and families attain their financial goals. Our Private Client Financial Advisors (PCFAs) conduct thorough discoveries to understand a client's short- and long-term goals, then construct a tailored financial plan that meets the client's goals. The Citizens PCFA is a branch-based advisor who excels in a collaborative environment that emphasizes the paramount importance of client interests, as well as the personal and professional growth of team members. PCFAs work directly with a variety of business partners and centers of influence to uncover and identify prospective opportunities. Primary responsibilities include + Develop a high-quality wealth management practice that provides a personalized wealth management strategy. + Enhance and preserve relationships with key partners to boost client introductions and engagement. + Proactive client and prospect outreach promoting Citizens Wealth Management capabilities. + Grow existing relationships through partnership referrals. + Tailor wealth management planning to meet client needs. + Utilize the knowledge of internal stakeholders and specialists in delivering a variety of services, including financial planning, investment management, insurance, and estate planning. Qualifications, Education, Certifications and/or Other Professional Credentials + Series 7, 63, 65 (or 66) active and valid. + A valid, active Insurance Life/Health/Variable licenses is required or must be obtained within 60 days of starting the role as a condition of employment. + A minimum of 2 years in a Financial Advisor role or equivalent experience in financial services. + Demonstrated track record in new business development and client book management. + Proven experience in a team-oriented consumer bank setting. + Familiarity with servicing high-net-worth individuals. + Comfortable operating in a dynamic, entrepreneurial environment. + Bachelor's degree is preferred. Pay Transparency Commissioned based. Individuals in this role have historically earned between $105,000 and $250,000 per year based on performance and productivity against commission plan parameters. For an overview of our benefits, visit *************************************** We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. This sales role is commission-based. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/30/2026

Citizens is seeking a seasoned, dynamic Group Product Manager to join the Consumer Bank. This leader will build and evolve the strategy and delivery of the next generation of end-to-end new to bank payment and servicing journeys that will address both customer needs and business objectives. The ideal candidate will have a proven track record of driving transformational product improvements, delivering high-impact solutions that differentiate the bank in a competitive landscape, managing a variety of cross-functional teams, and leading through operating model evolution. This role requires a candidate with deep expertise in payment and money movement systems, such as Zelle, ACH and real-time transfers, debit and credit cards, and wires, as well as servicing and vendor systems. Key Responsibilities: + Product strategy: Set direction and vision for cross-functional teams, aligning to broader goals and organizational objectives. Challenge the status quo in driving innovation and finding sustainable value creation opportunities across payments and servicing teams. Drive short-term objectives and long-term vision fueled by a deep understanding of customer and business needs. + Product policy: Inform and take accountability for risk and fraud policies in order to optimize product and customer friction areas, namely across payments, product and servicing/account management needs. Define risk appetite and own financial implications of product optimization decisions. Influence AML, vendors, operations, identity, authentication and data infrastructure decisions to enable foundational product enhancements. + Marketing strategy: Influence communication strategy for key everyday banking moments to remove friction in payment and servicing experiences and optimize experience outcomes. + Cross-Functional Collaboration: Collaborate closely with product, sales, engineering, design, marketing, fraud, risk, and other stakeholders to develop and enhance NTB payment and servicing experiences, ensuring strategic alignment, successful solution delivery and end-to-end experience management across all channels (Digital, Branch, Contact Center). + Product Development: Oversee the entire product development lifecycle from concept to launch to ongoing optimization across teams, ensuring high-quality deliverables on time and within budget. Ensure delivery appropriately equips frontline teams with tools, training, and resources to enable product vision end-to-end. + User Experience: Champion the user experience, ensuring journeys are intuitive, user-friendly, and deliver exceptional value to customers and colleagues. Illustrate to teams how products fit into the larger ecosystem and anticipate impacts from changes in other parts of the business, partnering to evaluate tradeoffs of product decisions and customer experience impacts. Obsess over the customer journey including all brand touchpoints and environments the customer experiences. + Continuous Improvement/Prioritization: Continuously seeking ways to enhance new customer everyday banking experiences through innovation and iteration based on customer/colleague feedback, business outcomes, and market insights. Prioritize across policy, process, marketing and customer / colleague experiences to improve outcomes. + Market Landscape: Work with research teams to conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions. Stay ahead of industry trends, competitive movements, and emerging technologies to maintain a competitive edge; identify cutting edge digital and fintech solutions to improve distinction and customer experience. + Testing and Optimization: Build robust test and learn agendas and analyze user data to optimize new-to-bank payment, servicing and account management experiences. Ensure initiatives are delivering a high return on investment. + Metrics and Analysis: Develop KPIs to track end-to-end journey performance and provide actionable insights to executive leadership. Take actions to address any issues or opportunities for improvement, refining your team's roadmap as the data dictates. Analyze customer data to identify key opportunities for product or service enhancements. Transform customer insights into actionable strategies. + Regulatory Compliance: Ensure that payments, servicing and account management experiences comply with relevant banking regulations and data privacy laws while also pushing the envelope to build an optimal experience that maximizes opportunity while minimizing risk. Champion well managed, timely issue escalation and resolution. + Partnerships: Establish and maintain strategic partnerships with key stakeholders, including financial institutions, technology providers, and regulatory bodies. + Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams. Gain support and commitment from others through being diplomatic and using tact to achieve outcomes. Rally teams around your product vision and influence prioritization across partner teams. Elevate dependencies and impediments and recommended solutions. + Team Leadership: Foster a culture of collaboration and innovation. Collaborate with technical teams to manage agile planning and implementation processes, ensuring effective execution of project milestones. Lead across functions and teams to deliver on a cohesive vision. Build organizational followership. Experience and Skills + Minimum of 7-10 years of experience in digital payments, financial services and/or operations, with proven track record of delivering frictionless customer experiences and process transformation + Deep knowledge of market trends, regulatory requirements, and fintech integrations. Proven ability of partnering with risk, controls and governance teams to ensure compliance and drive business decisions on acceptable risk tolerance/acceptance + Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization. + Deep understanding of product management methodologies, including Agile, Scrum, and Lean. + Experience with product management tools such as JIRA & Confluence + Strong analytical skills and problem solving mindset, ability to interpret/use quantitative and qualitative data and assess trends, diagnose problems, and recommend action plans to resolve issues. + Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to problem solve what is possible. + Experience managing multiple pods/squads simultaneously and cross-functional partner teams. Ability to drive teams toward common goals and put the team before yourself. + Comfortable with ambiguity and a hunger to learn and tackle new challenges. + Demonstrated technical acumen and an ability to work with product, technology, and operational organizations to align product and technology roadmaps + Comfortable with fast-paced environments and changing requirements, as well as the ability to think strategically about new product innovations. + Visionary thinker with a strategic mindset and a proven ability to drive innovation and product improvements across multiple teams. + Self-starter and highly motivated for success + Experience with human-centered design ideation and methodologies Education & Certificates + Bachelor's degree in Business Administration, Finance, technology or a related field (MBA preferred). Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday + Hybrid: 4 days per week onsite at a Citizens Corporate Office Pay Transparency The salary range for this position is $201k-$302k per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include + Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. + Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. + Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. + Provide exceptional, high-touch client experiences. + Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. + Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. + Leverage Salesforce CRM to track activity. Measures of Success include + Growth in net new investment assets in collaboration with Wealth Partners. + Growth in new deposits including checking, savings, and CD balances. + Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. + Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials + Bachelor's degree (preferred). + 3 - 5 years of banking, wealth management or other relevant equivalent experience. + Experience working with affluent and high net worth clients. + Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. + Demonstrated success in a client-centric, initiative-taking sales environment. + Experience establishing and maintaining relationships with clients and internal partners. + Knowledge of industry regulatory requirements to ensure a sound control environment. + Excellent written and verbal communication skills. Compensation + Salary and opportunity to earn Incentive compensation. + Salary is commensurate with experience. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.