Citizens Bank & Trust jobs in Atlanta, GA

We're Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications, Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager. Maintain IT assets for distribution as needed, configuration, imaging, etc. Mentor junior Helpdesk personnel Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time Maintaining system functionality by testing computer components Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations Advanced knowledge of computer hardware and peripherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups Knowledge and experience managing mobile devices and tablets and mobile device management Malware/Ransomware/Email Security best practices Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed with keen attention to detail. Proven analytical and problem-solving skills. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges Excellent verbal and written communication skills This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes. Qualifications: Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience. 5+ years of IT Support experience is REQUIRED Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required) Experience in an MSP/IT as a Service environment is HIGHLY desired Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, mac OS, iOS, and Android) as well as typical Office suite applications Advanced knowledge of networking concepts, setup, troubleshooting, and general administration Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations Advanced knowledge of computer hardware and peripherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups Knowledge and experience managing mobile devices and tablets and mobile device management Malware/Ransomware/Email Security best practices Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

This is a hybrid role in Atlanta, GA or Raleigh, NC with the expectation that time working will regularly take place inside and outside of a company office. Three days a week in office. The Senior Model Development Analyst (Quantitative Analyst II) on our Consumer Model Development will focus on developing and implementing sophisticated credit risk models for consumer lending portfolios. This role will be working closely with senior leadership to shape the organization's risk strategy and ensure alignment with business objectives. Responsibilities * Lead the development, validation, and implementation of advanced credit risk models across all consumer lending products including, credit card, auto, mortgage, and HELOC * Partner with senior leadership to translate complex risk analytics insights into actionable business strategies and policy recommendations * Mentor junior model development professionals, fostering a culture of innovation and continuous improvement in risk modeling approaches * Drive the enhancement of risk management frameworks to meet evolving regulatory requirements, including CCAR and CECL compliance * Support the manager and director for response to model validation findings. * Lead and oversee the implementation of remediation plans across the modeling and analytics team * Maintain model documentation up to date * Establish and maintain relationships with internal auditors, Model Risk Management and key stakeholders * Guide the development and implementation of new risk assessment methodologies and tools to improve the organization's risk management capabilities * Drive strategic initiatives to modernize risk analytics infrastructure and capabilities through adoption of advanced technologies and methodologies Qualifications Bachelor's Degree and 4 years of experience in financial, statistical, or quantitative analysis experience OR High School Diploma or GED and 8 years of experience in financial, statistical, or quantitative analysis experience Preferred Skills: * PhD degree in Statistics, Mathematics, Finance, or related quantitative field * 4 years of progressive experience in credit risk model development for U.S. banks. * Hands on experience using Python, SAS, and/or SQL for panel data processing. * Hands on experience in CECL and CCAR model development and model development documentation. * Credit card portfolio experience is preferred. * Experience with various types of PD model structure; deep understanding of the cons. and pros. for each structure. * Expert knowledge of statistical modeling, machine learning techniques, and risk analytics methodologies. * Strong understanding of regulatory requirements, including but not limit to, Dodd-Frank Act, CCAR, Basel, etc. * Deep understanding of bank's loan management process, from origination, to closing, to servicing. * Knowledge of bank's loan origination systems and loan servicing systems, including but not limited to, systems for credit card, mortgage, consumer products, and commercial (C&I, CRE, lease) products. * Understanding of GAAP practice for banks, including CECL, special assets management, etc. * Proven track record of translating complex analytical insights into business strategy. #LI-Hybrid Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

We're Hiring! Client Care Representative - Full-time Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. POSITION SUMMARY: Responsibilities include but are not limited to the following: * Uses standard script and procedures when answering incoming calls * Responds to telephone calls, emails, and Contact US posts from customers/noncustomers by answering their questions about banking solutions in a timely and efficient manner * Answers multi-line phones with a smile and courteous voice * Provides a high level of responsiveness to customer inquiries in regard to their accounts * Provides merchant verifications * Processes and sends confirmations on stop payment requests, processes verifications of deposits * Stays abreast of processes and procedures related to electronic banking solutions and assists customers with concerns related to those products * Assists customers with Online Banking Enrollment and resets password * Assists customers with account maintenance to include address, telephone, and email addresses * Processes Online Banking enrollment verification letters * Assists customers with installing Mobile CTB App and processes mobile deposit capture enrollment requests * Distributes Online Commercial Account applications * Processes ATM and Debit card activations, Pin numbers and restricted cards request; increases Debit card limit increases and international travel requests * Blocks loss, stolen or compromised ATM and Debit cards; orders new and replacement debit cards * Closes accounts with zero balance * Performs Opts In and Opt Out of Overdraft Privilege on customers' accounts * Prepares correspondence, documents, and reports * Maintains and handles all confidential matters and information * Adheres to all policies, procedures, expectations, laws, and regulations * Uses good judgment and makes sound decisions * Delivers excellent quality customer service consistently and adheres to department response turn around standards * Exceeds all established position's goals, objectives, and expectations * Leads initiatives, adds value, supports the Bank's vision, mission, core values, business principles, goals, and objectives * Participates in Bank community related events and activities * Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the CTB Brand * Performs other duties and responsibilities as assigned QUALIFICATIONS: * Minimum one year of call center experience in a banking environment a plus * College experience a plus * Good presentation, interpersonal relationship building, and organizational skills are essential * Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.); FISERV a plus * Ability to facilitate effective meetings and training sessions * Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills * Ability to work in a fast paced, high-volume environment, and must be adaptable to change * Excellent quality customer service and telephone skills with the ability to establish good business relationships. * Must be able to maintain positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand * Ability to use good judgment, makes sound business decisions, comprehend, and follows directions and instructions * Ability to produce accurate and organized work with minimum supervision * Ability to effectively handle and maintain confidential matters and information * Up to date understanding of industry trends and developments * Must be a self-starter who is self-motivated with the ability to produce quality results, meet all established goals, objectives, and expectations; ability to comply with all bank policies, procedures, regulations, and laws * Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and planning skills * Excellent communication skills with the ability to communicate clearly, concisely, tactfully, and effectively * Exceptional creativity with the ability to prioritize work to meet deadlines * Must be a team player, flexible, resourceful, and energetic with a competitive and winning spirt * Demonstrated ability to maintain composure and always convey a positive and professional image * Ability to work through situations and find win-win solutions * Assertive and demonstrates initiatives Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our Full-time employees. Our benefits package includes the following: * Medical, Dental, Vision and Prescription * 401(k) Retirement Plan * Life Insurance * Accidental Death & Dismemberment * Short&/Long Term Disability * Flexible Spending Account * Paid Time Off, Vacation and Holiday Pay * Tuition Reimbursement EEO/AA #ZR * Employer Assisted Housing Program * Wholesale Membership Program * Fitness & Wellness Program * Employee Assistant Referral Services (EAP) * Legal Shield Program * Group Cancer & Accident Insurance Programs * Worker's Compensation Programs * Awards and Recognition Programs * Training & Development Programs and much more!

This position collaborates with the relationship team to provide fiduciary services to high net worth clients bringing a high level of expertise with a focus on relationship expansion and retention. Consults on estate and tax planning, wealth transfer, and asset management needs. Implements and fulfills the provisions of legal and estate planning documents. Collaborates with team to identify planning and revenue opportunities driven by client goals, needs, financial situations, and family dynamics. Demonstrates discretion and effective judgement in managing complex and sensitive relationships. Supports client service delivery and operational management in all assigned relationships. Provides mentoring and advice to fiduciary associates through a strong knowledge of fiduciary norms. #LI-MP1 Responsibilities * Fiduciary Management - Administers complex personal trust relationships. Consults with team and clients to develop comprehensive, long-range fiduciary and estate plans. Ensure accounts comply with legal and regulatory guidelines as well as directives contained in Trust documents. Communicates clearly and effectively with grantors, beneficiaries, relationship team and other interested parties with respect to fiduciary decisions. Manages risk inherent to fiduciary accounts. * Relationship Management - Drives ongoing client service to maintain strong relationships, expansion of High Net Worth services and revenue opportunities. * Collaboration - Partners with other associates on administering client relationships, managing client communications, and service responsiveness. Coordinates aspects of service across team to ensure a satisfactory client experience. * Sales - Promotes High Net Worth wealth offerings with existing clients and collaborates with wealth partners to grow relationships. Proactivley develop a center of influence and professional network across the market. Qualifications Bachelor's Degree and 8 years of experience in Trust Administration, Estate Planning, or Financial Planning OR High School Diploma or GED and 12 years of experience in Trust Administration, Estate Planning, or Financial Planning License or Certification Type: Certified Trust & Financial Advisor (CTFA) Preferred, Certified Financial Planner (CFP) Preferred Skill(s): High level of financial or fiduciary and estate planning knowledge. Demonstrated leadership and mentoring skills., High level of discovery and interpretation skills., Demonstrated relationship management skills., Excellent communication skills., Demonstrated teamwork skills. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a hybrid role in Atlanta, GA with the expectation that time working will regularly take place inside and outside of a company office. Three days a week in office. The Senior Quantitative Model Developer for Commercial Model Development will focus on developing and implementing sophisticated credit risk models for commercial lending portfolios. This role will be working closely with senior leadership to shape the organization's risk strategy and ensure alignment with business objectives. This position provides valuable learning, working, and career development opportunities in a highly professional environment. This position also provide exposure to impactful modeling projects and to a wide variety of internal and external stakeholders. Responsibilities * Lead the development, evaluation, and implementation of advanced credit risk models across all commercial lending products, including CRE loan portfolios, for stress-testing and CECL reporting purposes. * Partner with senior leadership to translate complex risk analytics insights into actionable business strategies and policy recommendations. * Mentor junior model development professionals by fostering a culture of innovation and continuous improvement in risk modeling approaches and methodologies. * Drive the enhancement of model development frameworks to meet evolving regulatory requirements, including CCAR and CECL compliance. * Lead the response to model validation findings and oversee the implementation of remediation plans across the modeling and analytics team. * Establish and maintain relationships with regulatory bodies, external/internal auditors, Model Risk Management (MRM) and other key stakeholders * Guide the development and implementation of new risk assessment methodologies and tools to improve the organization's risk management capabilities. * Drive strategic initiatives to modernize risk analytics infrastructure and capabilities through adoption of advanced technologies and methodologies. Qualifications Bachelor's Degree and 4 years of experience in financial, statistical, or quantitative analysis experience OR High School Diploma or GED and 8 years of experience in financial, statistical, or quantitative analysis experience Preferred Qualifications: * Ph.D. or Master's degree in Statistics, Mathematics, Finance, Operation Research, Industrial Engineering, or other related quantitative field. * At least 4 years of progressive experience in credit risk model development for US Banks. * Hands on experience using Python, SAS, and SQL. * Hands on experience in developing statistical models using panel, cross-sectional, and time-series datasets. * Strong understanding of regulatory requirements and experience in interactions with regulatory bodies. * Expert knowledge of statistical modeling, machine learning techniques, and risk analytics methodologies. * Proven track record of translating complex analytical insights into business strategy. * Professional certifications (e.g. CFA or FRM) are a plus. #LI-Hybrid Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

We're Hiring! Teller - Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. POSITION SUMMARY: Responsibilities include but are not limited to the following: Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policies Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits Ensures compliance with all internal controls and established policies and procedures Works established schedule including Saturdays when assigned Promotes and advise on banking solutions Places holds on funds as necessary; completes change orders Performs specialized tasks such as preparing money orders, cashier's checks, and redeeming savings bonds Accepts and process credit card payments and withdrawals and credit card cash advances payments Balances currency, cash and checks in cash drawer at end of shift Assists with the development of department procedures, policies, and processes Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers Adheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulations Exceeds all established position sales and referral goals, objectives, and expectations Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand Leads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectives OTHER DUTIES AND RESPONSIBILITIES: Develop rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude Adhere to Policies and Procedures - Must adhere to all policies and procedures including customer confidentiality Multitask - Must be able to handle multiple responsibilities at one time Job Knowledge - Must have good knowledge of all aspects of job; must have thorough knowledge of bank's products and services Losses - Cash Items and Over & Shorts must be kept within guidelines Effective Communications - Must display good and effective communications verbally and in writing Teamwork and Cooperation - Must be a team player with a cooperative attitude Make Sound Decisions - Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisions Complete all reports and documentation to ensure quality of daily work Attend all staff meetings and bank sponsored events when required Maintain customer confidentiality Perform all other duties that may be assigned by management QUALIFICATIONS: One year of previous teller or cash handling experience High School Diploma; or some college experience a plus Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships Strong analytical, technical, problem resolution, sales and critical thinking, skills Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills Exceptional creativity with the ability to prioritize work and meet deadlines Must be flexible and energetic with a competitive and winning spirit Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Loan Operations Specialist - Atlanta, GA Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success. We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution's values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY and LEADERSHIP to be the keys to our ongoing success. Joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates and stakeholders of the bank's legacy - We Are Citizens Trust Bank and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team. If you are interested in this position and meet the qualifications and requirements, please apply at ******************* POSITION SUMMARY: Responsibilities include but are not limited to the following: Delivers exceptional customer services consistently to all business lines; maintains positive and productive working relationships with all internal and external customers. Creates, Reviews and Prepares Reports detailing Participation & Syndication Loan Activity. Coordinates the Accounting and Reconciliations of SBA and Participation Loan Transactions. Acts as the primary operational point of contact for syndicated loans to all participants sold or purchased. Prepares loan packages and disbursements for SBA 7(a), Express and SBA 504 loans. Assists with the development of department procedures, policies, and processes. Scans, indexes, maintains and file documents with efficiency and quality control. Audits and verifies completeness and accuracy of loan documents, packages, information, and files, collateral documentation. Tracks collateral documents and exceptions in document tracking system to perfect Bank's security interests on the collateral of consumer and commercial loans. Processes invoices, debits and credits received through remote capture, and line of credit and construction advances. Assists with, compiles and prepares loan documents and packages for loan closings using the Finestra Loan Documentation and Abrigo Commercial Loan Systems; assists with scheduling of loan closings; coordinates the receipt of loan packages; monitors overall loan workflow to ensure compliance and timely loan closings. Combines and Reviews auto workflow and detailed input with key data information into the FIS loan servicing system according to approval, file maintenance requests and additional documentation. Closes loan files and releases applicable collateral associated with the loan payoff. Exceeds all established performance and position's goals, objectives, and expectations Adheres to all policies, procedures, guidelines, expectations, laws, regulations and training requirements. Uses good judgment and makes sound business decisions. Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately. Leads initiatives and projects, mitigate risks, adds value, and supports the Bank's vision, mission core values, business principles, goals, and objectives. Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistent represents the CTB Brand. Manages other assigned functions and performs other duties and responsibilities as assigned. QUALIFICATIONS, SKILLS, ABILITIES: Minimum of 2-3 years prior experience in a commercial and or consumer loan operation environment. Prior collateral perfection exposure in handling real estate and property title transactions, Commercial, Consumer and Residential real estate, Consumer Loan products, Auto, Savings/CD secured commensurate with experience. Some prior experience and knowledge of residential/commercial closing requirements preferred. Some working knowledge of construction loan transactions preferred. Bachelor's Degree from four-year College or university preferred with equivalent real estate experience; or two or more years related experience and training; or equivalent combination of education and experience. Working knowledge of accounting principles with sound understanding of debits and credits transactions. Proficient using advanced Microsoft Excel (formulas, graphs, spreadsheets, pivot tables, etc.); Better than average proficiency with Microsoft Word, Outlook and PowerPoint; FIS HORIZON, Finestra, Abrigio and/or other related loan and core banking processing systems. Accounting and Report Writing experience is a plus Experience with Horizon H360 is highlyl desired Ability to query reports and generate system created letters utilizing effective written communications. The ability to analyze reports and interpret commercial, consumer, and real estate loan documents is a plus. Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the organization Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend and follow directions and instructions Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential Digital and technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) and Google Suite, with the ability to implement innovative solutions; strong knowledge and understanding of compliance and fraud prevention related management, monitoring and reporting systems and the FIS Horizon core banking system Must be a self-starter who is self-motivated and directed with the ability to resolve problems, produce accurate and organized work with minimum supervision, handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws Excellent quality customer service and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information Ability to work independently in a fast paced, high performance and changing environment, and must be able to adapt to change Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills Exceptional creativity with the ability to prioritize work and meet deadlines Must be mature, flexible and energetic with a competitive and winning spirit Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following: Medical, Dental, Vision and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more #ZR

We're Hiring! Human Resources Assistant Intern Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Responsibilities include but are not limited to the following: Prepares new hire personnel file folders and announcements. Scans and saves forms, documents, reports, new hire files, candidate packages, resumes, benefits, and other related information to the human resources data system. Assists with searching for candidates for open jobs. Assists with marketing development projects and tasks. Assists with the auditing of human resources records, information, reports, forms, documents, etc. Maintains and protects the confidentiality of all bank, associates, candidates, and Human Resources-related information; informs the manager immediately of all important information, challenges, problems, concerns, and issues that he or she experiences or gains knowledge of. Creates, sorts, retains, files, and maintains personnel files, documents, records, and other Human Resources files and records; purges and stores files, documents, records, and information; retains files as well as other records, policies and procedures related to human resources department and ensures records and files are maintained in compliance with the Bank and Human Resources Department procedures, policies, guidelines, and practices, Federal, State, and local laws, government regulations, and retention requirements. Proofreads all correspondences, reports, e-mails, and other communication and documentation for appropriate content, tone, accuracy, quality, grammatical and spelling errors before it is submitted to the manager for review; assists with the proofreading process of various correspondence (memos, letters, reports, etc.) and other communications prepared by other Human Resources associates. Performs special projects and assignments; assists with the administration of various Human Resources programs and policies; and assists with scheduling and coordinating department meetings; and takes notes and prepares meetings minutes and reports. Recommends new methods, approaches, changes, suggestions, and ideas to aid the efficiency and productivity level of the department and services provided; participates in the development of department goals, objectives, strategic plans, programs, and systems. Assists with setting up HR-related events. Assists with covering front office/desk. Assists with maintaining Executive kitchenette. Assists with the office/department organization project(s). Obtains mail, sorts, scans, and forwards all mail received for the department daily. Assists with answering telephone calls and greeting customers. Performs/completes all assigned training requirements. Reports to work on time, adheres to work schedule, and follows bank policies and procedures. Maintain confidentiality and handle confidential information. Maintains a professional image and behavior. Obtains an understanding of general HR functions. Performs other duties as assigned. Qualifications: Must be actively pursuing a bachelor's in human resources management Digital and technology-savvy, creative, and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) ADP Workforce Now HR System, multi-media, other office digital devices, and equipment, with the ability to implement innovative solutions. Excellent analytical, technical, problem resolution, attention to detail, project management, innovation, logic, and critical thinking, research, and negotiation skills. Ability to work in a fast-paced, high-performance, and changing environment; able to adapt to change. Ambitious with a strong work ethic and high integrity, positive behavior, ability to work independently and as a team in a collaborative environment; detail-oriented with excellent time management and creative planning skills. Exceptional interpersonal skills and must be able to demonstrate and maintain a cheerful composure, consistently demonstrate professional appearance, demeanor, and image, and always represent the CTB Brand. Exceptional customer service and organization skills. Excellent problem-solving, planning, clerical, and administrative skills; strong grammar and listening skills. Displays positive behavior and work ethic. Ability to maintain a professional image. Ability to be a reliable team player. Ability to display and maintain a “can-do” attitude. Ability to establish a good working relationship with associates, customers, vendors, and service providers. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Mortgage Loan Officer - Atlanta, GA Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success. We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution's values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY, and LEADERSHIP to be the keys to our ongoing success. By joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates, and stakeholders of the bank's legacy - We Are Citizens Trust Bank, and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team. If you are interested in this position and meet the qualifications and requirements, please apply at ******************* Additionally, if you have any questions, please contact us at ************. POSITION SUMMARY: POSITION SUMMARY: Responsibilities include but are not limited to the following: * Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank's mortgage and other banking solutions * Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank * Screens mortgage loan requests; educates prospective clients about the bank's underwriting guidelines and all applicable government regulations * Obtains required information and documents from prospective loan clients and analyzes financial and credit data * Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner * Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers * Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank * Hosts and conducts homebuyers related seminars and educational sessions * Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank's lending programs, policies, procedures, regulatory requirements, applicable laws and regulations * Demonstrates consistent professional appearance, image, ethics, integrity, and represents the CTB Brand * Attends and participants in various business meetings; schedules and confirms appointments; follow-up on business referrals * Composes and distributes various correspondence and reports; assists with the development of marketing material and resources * Adheres to all policies, procedures, guidelines, expectations, laws and regulations * Exceeds all established positions' goals, objectives, and expectations * Supports the Bank's vision, core values, business principles, goals, and objectives * Performs other duties and responsibilities as assigned QUALIFICATIONS, SKILLS, AND ABILITIES: * Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment * Bachelor's degree in finance, accounting, economics, marketing, business administration, or related field * Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required * Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures * Excellent quality customer service skills and ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank * Must be able to maintain positive composure and consistently demonstrate professional appearance, image, and represents the CTB Brand * Ability to prepare mortgage files for underwriting within established guidelines * Excellent telephone etiquette and respectful of others * Proficient in Microsoft Office (Word, Excel, Outlook, Internet, and working knowledge of Encompass Mortgage software systems) * Assertive and demonstrates initiative with the ability to comprehend and follow directions and instructions * Ability to produce accurate and organized work with minimum supervision * Genuine interest in serving and caring for others * Excellent organizational, listening, and interpersonal skills are required * Ability to handle and maintain confidential matters and information * Up to date understanding of industry trends and developments * Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws * Excellent analytical and problem resolution and negotiation skills * Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team, results focused, and detailed-oriented with excellent time management and planning skills * Excellent communication skills with ability to communicate clearly, concisely, tactfully, and effectively * Ability to maintain a proactive approach to assignments and multi-task oriented * Flexible, resourceful, and energetic with excellent research and presentation skills * Exceptional creativity with ability to manage multiple tasks and prioritizes work to meet deadlines * A competitive winning spirit that understands the team concept * Ability to work through situations and find win-win solutions * Ability to establish and maintain effective working relationships with co-workers, customers, and representatives of other departments * Ability to work in a fast paced, high volume environment, and must be adaptable to change Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA 11/21 Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Information Systems Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Responsibilities include but are not limited to the following: The Information Systems Analyst position is all about making sure our bank's critical applications are interconnected, automated, and streamlined. The Analyst will strive to keep our systems connected and efficient, automate processes to save time and reduce errors, enhance performance and user experience, and provide timely and effective technical support for application-related issues as well as: Database Management: Oversee the management and maintenance of databases to ensure data integrity and availability. Custom Report Generation: Review, generate, and troubleshoot custom reports from the core processing application Horizon 360 BI and other ancillary systems. Application Integration: Collaborate with project teams to integrate applications with the core processing systems Horizon XE and Horizon 360 BI. System Integration: Ensure all critical applications are interconnected and functioning cohesively. Process Automation: Develop and implement automated processes to enhance efficiency and reduce errors. Workflow Streamlining: Optimize workflows to improve performance and user experience. Technical Support: Provide prompt and effective technical support for application-related issues. Data Analysis: Analyze data to identify trends, issues, and opportunities for improvement. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration: Work closely with other IT team members and departments to ensure alignment and support for business objectives Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality work. Proactive and able to prioritize tasks effectively. Adaptable and able to learn new technologies quickly. Customer-focused with a commitment to providing exceptional service Qualifications: Bachelor's degree in information technology, Computer Science, or a related field. Minimum of 5 years of experience in application support or a similar role. Experience with troubleshooting and resolving software application issues. Familiarity with financial services applications with a focus on lending administration and origin. Experience with the FIS banking core and imaging system as well as Finastra / Abrigo products. Familiarity with domain controllers, OUs, and user accounts, implementing and troubleshooting Group Policies, configuring AD FS, AD CS, and backup/recovery processes. Understanding core cloud concepts and Azure services. Deploying and managing VMs, storage, and networking in Azure. Implementing Azure AD for identity management and security measures. Familiarity with IBM Cognos Business Analytics. Proficiency in troubleshooting and diagnostic techniques. Knowledge of software application environments. Experience with application monitoring tools and techniques. Strong understanding of IT policies and security standards. Ability to work independently and as part of a team. Customer-focused attitude with a commitment to providing high-quality support. Willingness to learn and adapt to new technologies and procedures. Industry-relevant certifications (MCSE, ITIL, Network +, Security +) are preferred Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Controller - Atlanta, Georgia Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. POSITION SUMMARY: Responsibilities include but are not limited to the following: * Oversees and manages the day-to-day operations and activities of the Accounting Department * Handles the month, quarter, and year-end closing process, including the reconciliation of the general ledger * Controls bank overhead expenses and makes recommendations to improve the bank's cost structure; implements and manages approved expense controls * Prepares and is responsible for the accuracy and timely completion of the company's financial statements and regulatory reporting and filings (Call Reports, FR Y-9SP, Corporate Annual Reports to Shareholders, Proxy Statements and Notices, etc.); ensures all financial reporting processes are in compliance with appropriate GAAP standards and regulatory requirements * Evaluates and recommends annual insurance coverage for protection against property losses and potential liabilities; manages and oversees the bank's property casualty and liability-related insurance programs * Serves as a contact and interacts with board members, shareholders, investment bankers, regulators and external auditors * Manages the Treasury functions of the bank, which includes the investment portfolio, liquidity management, and pledge requirement for public deposits * Coordinates and prepares the tax returns for real property, personal property, intangible, etc. * Determines depreciation rates to apply to capitalized items and advises management on desirable operational adjustments due to tax revisions * Prepares and presents clear, accurate, concise, and effective correspondence, communications, documents, presentations, year-to-date financials, projections, analysis, forecasts, monthly board and management reports, and other reports and information * Manages cash flow by tracking transactions and regularly reviewing internal reports * Maintains internal control and safeguards for receipt of revenue, costs, program budgets, and actual expenditures * Maintains an accurate chart of accounts and a system of controls over accounting transactions; ensures that all financial transactions are properly recorded, filed, and reported; examines all financial reports and data closely to check for discrepancies * Prepares ALCO and Audit Committee Meeting information packages and reports for the board of directors' and committee meetings; records and prepares ALCO and Audit Committee meeting minutes * Attends ALCO and Audit Committee meetings and other bank-related meetings * Manages the bank's annual strategic budgeting process; develops, implements, and tracks the annual budget and strategic plan for the Accounting Department * Assists the bank's examiners' internal and external auditors as needed during examinations, audits, and other engagements * Reviews, develops, updates, revises, implements, maintains, and enforces a documented system of effective and efficient accounting internal controls, policies, procedures, guidelines, etc. * Makes presentations and presents reports to the executive and senior management, board of directors, stakeholders, and others * Ensures that accounts payables are paid accurately and promptly, and all accounts receivables are collected promptly * Increases the efficiency and digitalization of all accounting-related processes, functions, and systems * Demonstrates and maintains sound, update-to-date, and comprehensive working knowledge and understanding of all aspects of accounting, financial and banking-related regulations, laws, industry trends, developments, financial forecasts, bank policies, procedures, guidelines, rules, processes, practices and expectations related to areas of responsibilities and banking solutions, products, and services offered by the Bank, its subsidiaries, strategic alliances, third-party service vendors and competitors. * Reviews, ensures timely updates, and maintains contracts; completes the annual vendor management and business continuity reviews and updates process; ensures compliance with the Vendor Management and Business Continuity Programs * Uses experience and knowledge to drive and contribute to outstanding team performance * Ensures and complies with all local, state, and federal government reporting requirements and tax filings * Recruits, coaches, develops, motivates, and manages the Accounting Department team; reviews and updates performance metrics and job descriptions * Initiates and implements strategic plans, strategies, and solutions to maximize corporate profit * Monitors and enforces compliance of policies, procedures, guidelines, expectations, and bank's practices * Interprets and analyzes accounting and financial-related laws, rulings, and regulations; reviews regulatory requirements to determine applicability and impact on the bank's operations * Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment * Exceeds all established performance and position goals, objectives, and expectations Other Duties and Responsibilities: * Adheres to all policies, procedures, guidelines, expectations, laws, regulations and training requirements * Uses good judgment and makes sound business decisions * Ensures that the Accounting team delivers exceptional customer service consistently to all business lines and maintains productive and effective working relationships with all internal and external customers, service providers, and vendors, as well as adheres to response turnaround standards * Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately * Facilitates effective and efficient meetings and training sessions * Leads initiatives and projects, mitigates risks, adds value, and supports the Bank's vision, mission core values, business principles, goals, and objectives * Attends, assists, and participates on bank committees; attends, participates, promotes, and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden the Bank's image and visibility and help increase business development and other related opportunities * Demonstrates consistent professional appearance, behavior, image, high level of integrity, and ethics and consistently represents the CTB Brand * Manages other assigned functions and performs other duties and responsibilities as assigned QUALIFICATIONS: * Minimum 10 years of proven comprehensive and progressive accounting, financial reporting, management, and leadership experience in a banking environment * Bachelor's degree or master's degree in accounting, finance, economics, business administration, management, or related field; Certified Public Accountant designation required * Working knowledge of financial planning analysis (FP&A) and mergers and acquisitions * Strong knowledge and understanding of general banking regulations, laws, guidelines, GAAP, accounting practices, and related procedures * Excellent analytical, technical, problem-resolution, and negotiation skills with the ability to interpret financial reports and legal documents * Working knowledge of month-end closing procedures and current understanding of the industry's trends/developments and banking investment practices * Digital and technology-savvy; advanced level skill set in using advanced Microsoft Excel (formulas, graphing, pivot tables, etc.), Microsoft Office, FIS core system, and other innovative accounting and reporting systems * Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully, and effectively across all levels of the organization * Demonstrated ability to use accurate and excellent judgment, discretion, and reasoning, as well as make sound business decisions, comprehend and follow directions and instructions * Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential * Possess the ability to readily analyze and interpret government regulations, assess and articulate complex problems and solutions; strong analytical, technical, problem resolution, project management, strategic and critical/logical thinking, research, and negotiation skills * Must be a self-starter who is self-motivated and directed with the ability to resolve accounting-related problems, produce accurate and organized work with minimum supervision, and handle multiple tasks; goal-oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws * Excellent quality customer service, telephone, and listening skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships * Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information * Demonstrated ability to conduct and facilitate effective meetings, reconciliation and accounting-related training classes * Ability to work independently in a fast-paced, high performance and changing environment, and must be able to adapt to change * Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand * Ambitious with a strong work ethic and high integrity, positive behavior, and ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills * Exceptional creativity with the ability to prioritize work and meet deadlines * Must be mature, flexible, and energetic with a competitive and winning spirit * Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following: * Medical, Dental, Vision and Prescription * 401(k) Retirement Plan * Life Insurance * Accidental Death & Dismemberment * Short/Long Term Disability * Flexible Spending Plan * Paid Time Off, Vacation and Holiday Pay * Tuition Reimbursement * Employer Assisted Housing Program EEO/AA * Wholesale Membership Program * Wellness Program * Employee Assistant Referral Services (EAP) * Legal Shield Program * Group Cancer & Accident Insurance Programs * Worker's Compensation Program * Free Banking Services * Awards and Recognition Programs * Training & Development Programs and much more

We're Hiring! Accounting Specialist III - Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. POSITION SUMMARY: Responsibilities include but are not limited to the following: Maintains control over various balance sheet accounts by reconciling the subsidiary records to the general ledger Assigns invoices to the general ledger and bank accounts Prepares general ledger entries Timely preparation of monthly bank reconciliations Prepares adjusting and correcting entries as required Prepares various financial reports for management review, internal and external auditors Manages large data sets involving historical financial information Prepares, analyzes and manages large data sets involving historical financial information used to develop balance sheet risk management strategies Assists in the preparation of the annual budget, Call Reports, and other regulatory reports Conducts research and provides analytical support for the department Assists with the forecasting and projection Processes electronic funds transfer Maintains and reconciles purchased Certificates of Deposits; ensures that interest checks are received timely and posted Reviews, updates, and monitors internal controls related to the department Administers the trust investment, and securities functions Administers the Bank's insurance and risk management portfolio Assists with month and year end closing functions Assists with the development of department procedures, policies, and processes Prepares correspondence, documents, and reports Maintains and handles all matters and information in a confidential manner Adheres to all policies, procedures, expectations, laws, and regulations Uses good judgment and makes sound decisions Delivers excellent quality customer service consistently and adheres to department response turn around standards Exceeds all established position's goals, objectives, and expectations Leads initiatives, adds value, supports the Bank's vision, mission, core values, business principles, goals, and objectives Participates in Bank community related events and activities Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the CTB Brand Performs other duties and responsibilities as assigned Qualifications: Minimum three years of account reconciliation experience in a financial institution Bachelor's degree in accounting or finance Hands on working knowledge of accounting principles Strong knowledge and understanding of financial ratio calculations, general banking regulations, laws, guidelines, GAAP, accounting practices and related procedures Good presentation, interpersonal relationship building, and organizational skills are essential Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.); experience with FIS and BankTEL a plus! Ability to facilitate effective meetings and training sessions Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills Ability to work in a fast paced, high volume environment, and must be adaptable to change Excellent quality customer service and telephone skills with the ability to establish good business relationships. Must be able to maintain positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand Ability to use good judgment, makes sound business decisions, comprehend, and follows directions and instructions Ability to produce accurate and organized work with minimum supervision Ability to effectively handle and maintain confidential matters and information Up to date understanding of industry trends and developments Must be a self-starter who is self-motivated with the ability to produce quality results, meet all established goals, objectives, and expectations; ability to comply with all bank policies, procedures, regulations, and laws Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and planning skills Excellent communication skills with the ability to communicate clearly, concisely, tactfully, and effectively Exceptional creativity with the ability to prioritize work to meet deadlines Must be a team player, flexible, resourceful, and energetic with a competitive and winning spirit Demonstrated ability to maintain composure and convey a positive and professional image at all times Ability to work through situations and find win-win solutions Assertive and demonstrates initiative Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA #ZR Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Financial Relationship Consultant - Atlanta, GA Full-Time Position Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Welcome customers warmly when they enter the bank: calling them by name (if known) Help customers over the phone; answering on the first ring if available Ensure and maintain excellence customer service when engaging with customers. Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers Help customers understand what is happening with their money and to feel confident in the bank's ability to help Maintain a high degree of product knowledge to explain the bank's products and services Contact customers to obtain necessary signatures and documentation on accounts due to an exception or missing information Maintains the highest level of confidentiality with all information obtained Maintain professional appearance and behavior for customers Daily process and complete all account openings and closings including, but not limited to checking accounts, savings accounts, business accounts, money markets, and Safe Deposit Boxes. Maintain proper security and exercise good judgment in opening and closing bank accounts ensuring that you comply and that current procedures are followed. Process secured, unsecured, line of credit, auto, and miscellaneous loan applications in person and by phone, and notify applicants of the loan decisions Open IRA accounts, rollovers, transfers, distributions, and account closing Input, maintain and/ or delete ATM and Debit Cards within system Assist customers with accessing their safe deposit accounts. Open and close the safe deposits Perform the following customer transactions: add & remove joint owners, order checks, issue stop payments, debit cards, adjust accounts (within parameters), ACH revocation, wire transfers, gift cards Complete paperwork and follow established process for customer fraud in a timely manner Conduct transactions effectively and efficiently within the bank compliance standards Perform teller duties when needed, to include processing customer transactions, ordering cash from the Federal Reserve Bank, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash as required Serve as vault teller of the financial center, to include ordering cash from the FED, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash as required Comply with all bank's policies, procedures and regulations Maintain a thorough knowledge of policies and procedures and trends in the banking industry, with attention to the Bank Secrecy Act, USA PATRIOT Act, Privacy Act and with robbery procedures as well as other State and Federal regulations Actively participate in training programs to maintain and acquire additional job knowledge and skills Actively promote and sell the Citizens Trust Bank's full line of financial services in person or by phone by asking appropriate questions, assessing customers' needs and offering alternative solutions Contribute to the fulfillment of department and banks goals and objectives Consistently meet or exceed sales goals as set by Client Relationship Manager by effectively cross-selling bank products and services to both current and potential customers. Consistently executes the Sales process (Opportunity, Needs Assessment, Fulfillment and Follow Up) and seeks opportunities to deliver distinctive customer service interaction Reach out to potential customers to generate new business offering bank solutions Present financial products and services to existing and prospective customers Responsible for referring sales opportunities to other lines of businesses Allocate and coordinate the workflow for associates within the financial center Assist with creating, maintaining and reviewing required reports Assist with the Branch opening and closing Perform notary services as needed Meet with manager to assist with establishing goals and objectives for associates Provide input on associated performance for annual performance reviews Complete all reports and documentation to ensure quality of daily work Attend all staff meetings and bank sponsored events Other Duties and Responsibilities: Provide supervision to the Teller staff, and Teller Supervisor by assisting with coaching, training and the development Maintain an efficient, orderly financial center Assist with scheduling work hours and breaks for associates Provide support to the Client Relationship Manager and the Assistant Client Relationship Manager Be responsive and timely with correspondence and problem resolution, and display a caring attitude Must adhere to all policies and procedures including customer confidentiality Must be able to handle several responsibilities at one time Must display good and effective communications verbally and in writing Teamwork and Cooperation - Must be a team player with a cooperative attitude Perform other duties and responsibilities as assigned Qualifications, Skills, and Abilities: High school diploma or equivalent work experience Experience with Microsoft Office (Word, Excel and PowerPoint) is preferred Prior banking experience preferred Prior banking experience preferred Prior supervisory work experience is not necessary but preferred Extensive cash handling, which requires ability to perform basic math functions Basic computer skills Ability to interact with various levels of employees and management Extensive contact with the public, necessitating the ability to present and always remain professional The ability to make sound decisions; This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions Ability to properly read and write well enough to communicate in both oral and written for in-depth knowledge of banking policies, procedures and regulations to perform with minimal supervision Must be able to work in a team environment with the ability to interact well with co-workers and management Must have the ability to demonstrate a sales initiative Need to have flexibility in scheduling and can multi-task Ability to lift up to 10 pounds of force Ability to travel, walk, sit, stoop, kneel, reach, and stand for various lengths of time and meet other physical demands required to perform the job Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Atlanta, GA - Director of Retail Banking Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. POSITION SUMMARY: Responsibilities include but are not limited to the following: Retail Banking Management Manages, directs, oversees, coordinates, and monitors the planning, development, implementation, production, sales goals, evaluation, and administration of all phases of Retail Banking, which include service, sales, operations, and financial center network Increases and manages customer retention, engagement, and cross-sales revenue generation Oversees, manages, and assists financial centers with meeting & exceeding established loan production and deposit growth goals; ensures a efficient and smooth lending delivery through all financial center channels Engages and coaches team members on the development of a cohesive team sales culture within the financial centers; ensures that team members are knowledgeable and understands how to effectively identify cross sales opportunities Coaches and provides lending and loan quality guidance and support to financial center leaders Engages financial center team to take ownership of achieving personal and banking center goals Cultivates relationships; leverages analytics for data-driven insights for customers' needs and expectations Drives a positive customer experience and ensures that exceptional customer services is provided throughout the financial center network; oversees and manages difficult and emotional customer situations Collaborates with all business lines to develop strategies to identify business opportunities and mitigate possible threats Attends, participates, promotes and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden Bank's image and visibility and increase business development and other related opportunities Plans and schedules proactive visits to existing and prospective customers; completes call, sales, and customer visits and reports; aggressively competes for loans, deposits, and other banking relationships, cross-sells all banking solutions; proactively reviews and evaluates customer deposit and other relationships; establishes effective and lasting business relationships; manages major customer relationships and new and existing referral sources Increases employee retention, meets regularly with direct reports to review job performance, expectations, and develop performance goals and objectives; develops career development strategies with direct report to foster professional growth development and mentor future company leaders; engages, monitors, and develops staff to improve performance and/or enhance capabilities; implements corrective actions plans Monitors and maintains training and support structures to ensure that all team members are highly trained and receive applicable and effective training needed to successful service customers and provide extraordinary customer service Conducts regular bank location visits, reviews and assessments; oversees and ensures the proper maintenance of centers, oversees center related projects and activities Reviews, updates, and develops policies, guidelines, and procedures for the Retail Banking Services to ensure compliance with State and Federal regulations and guidelines, and delivers customer service excellence; ensures that legal matters, security issues and daily operational functions are consistent and in accordance with the requirements of the regulators and sound banking practices Makes quality hiring decisions of sales and service-oriented talent to assist with the success of the organization Develops and implements a comprehensive strategic business and action plans, expectations, short and long-term goals and objectives for the Retail Banking Services, and drive volume growth and customer retention, and all its responsible functions to successfully increase growth and profitability and expand market share Develops, implements, monitors, and manages the annual budget for Retail Banking Services Oversees and improves overall efficiency, processes, and systems across the Financial Center network to ensure effective operations Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely Customer Service and Sales Management Provides extraordinary customer service and demonstrates excellent telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships; ensures that all customer inquiries and requests are responded to in a timely and appropriate manner Develops and maintains a sales culture and sales focused environment within the financial center team that focuses on business relationship expansion, sales, referral sources, customer service excellence and retention Monitors and assesses regularly to ensure that all customers consistently receive extraordinary customer service from all financial center team members Oversees and manages customer service survey and assessment programs Conducts effective sales and customer service training classes; ensures team members understand how to identify cross sales opportunities Educates team on all banking solutions, services, and products offered by bank Develops, updates, and implements appropriate award, recognition, and incentive programs Introduces new banking solutions and services, expands business and growth opportunities, and increases banking relationships Manages and tracks sales, production, and performance to objectives, goals, and expectations Creates and develops performance measurements and monitoring tools and resources Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategy for the team Utilizes resources, data, and relationships to prepare for business and relationship expansion calls Reviews, evaluates, manages, and ensures appropriate delivery of consistent training to generate expected results Completes competitive analysis, reviews, and monitors banking fees, rates and market trends to ensure that the Bank is serving the community to its highest level Operations Works closely with the Bank Operations to ensure effective financial center operations and customer service excellence Reviews, analyzes data, recommends, and implements new business, services and banking solutions Assesses, identifies, develops, and implements internal controls and safeguards to minimize and eliminate bank losses, fraud, risks and exposure Monitors, manages, and ensures that policies, procedures, and controls are followed and compliance and security related concerns are resolved effectively Prepares and develops reports, documents, and communication Performs cost saving assessments and implements effective changes Collaborates with management across business lines to help ensure retail banking success Other Duties Maintains a sound and comprehensive working knowledge and understanding of all bank policies, procedures, guidelines, rules, expectations related to areas of responsibilities and banking solutions and services offered by the Bank, its subsidiaries, strategic alliances, third-party service vendors and competitors Delivers excellent quality customer service consistently and adheres to response turnaround standards Maintains professional and technical knowledge; stays abreast of all aspects of banking, business development, industry trends, laws and regulations, developments, practices, programs, products, and services Leads initiatives, adds value, supports the Bank's vision, mission, core values, business principles, goals, and objectives Adheres to all policies, procedures, expectations, laws, regulations and training requirements Exceeds all established position goals, objectives and expectations. Attends, assists and participates on bank committees and in community-related events, projects, and other activities Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistently represents the CTB Brand Manages other assigned functions and performs other duties and responsibilities as assigned QUALIFICATIONS: Minimum seven years of proven regional retail branch management, sales, business development, consumer and small business lending, and operations experience in a banking environment Strong credit and retail banking market knowledge, understanding, and assessment skills Bachelor's degree in business administration, management, communication, finance or related field Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, in-depth sales technique and sales coaching skills are essential Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships Strong analytical, technical, problem resolution, project management, strategic and critical thinking, research and negotiation skills Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) and Google Suite, with the ability to implement innovative solutions; strong knowledge and understanding of the FIS Horizon core Banking system Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the organization Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as make sound business decisions, comprehend, and follows directions and instructions Demonstrated ability to conduct and facilitate effective meetings, sales and customer service training classes Ability to work in a fast-paced, high performance and changing environment, and must be able to adapt to change Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand Ability to produce accurate and organized work with minimum supervision Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills Exceptional creativity with the ability to prioritize work and meet deadlines Must be mature, flexible and energetic with a competitive and winning spirit Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions Ability to travel to all financial centers regularly Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and a results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following: Medical, Dental, Vision and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Commercial Loan Pre-Closer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Responsibilities include but are not limited to the following: Verify loan approval conditions and ensure all required documentation is complete, accurate, and compliant with company policies and regulatory standards. Review loan files for completeness, including financial statements, collateral documentation, and credit approvals Collaborate with loan officers, underwriters, and legal counsel to address outstanding items or discrepancies in loan files. Communicate directly with borrowers and third-party vendors (e.g., title companies, appraisers, environmental companies, construction monitoring companies, insurance providers, etc) to obtain necessary documents and reports and resolve pre-closing issues. Ensure all loan files adhere to federal, state, and internal compliance regulations. Conduct quality control checks on loan documentation to minimize errors and ensure accuracy before final submission for closing. Maintain accurate records in the loan management system and update the status of loan files throughout the pre-closing process. Generate pre-closing reports and provide updates to the Chief Credit Officer, Special Assets Officer, Loan Administration, Director of Sales and Business Development and Lenders as needed. Identify and recommend process improvements to enhance the efficiency and accuracy of the pre-closing process. Stay up-to-date with industry trends, regulatory changes, and best practices related to commercial lending. Qualifications: Bachelor's degree in finance, business administration, or a related field preferred. Minimum of 2-4 years of experience in commercial loan processing, pre-closing, or a related role. Strong knowledge of commercial lending products, documentation, and compliance requirements. Exceptional attention to detail and organizational skills. Proficiency in loan management systems and Microsoft Office Suite. Excellent verbal and written communication skills. Ability to work under pressure and meet tight deadlines. Strong problem-solving skills and the ability to resolve discrepancies independently. Notary Public certification is a plus. Relevant training or certification in loan processing or compliance is preferred. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

We're Hiring! Financial Center Manager - Atlanta, GA Full-Time Position Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: * Displays passion, commitment, and drive to deliver an experience that improves our customers' financial lives, while ensuring the success of the center and the overall success of the bank. Exhibits strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results. * Set the example for exemplary quality customer service and coach the staff to ensure that you and the branch's staff adhere to CTB's standard of quality customer service. Create an environment that exceeds the customers' expectations and sets the bank above the others in the market. Introduce, manage and deliver the customer service model. Follow up and provide coaching to ensure that extraordinary customer service is delivered consistently. * Solicit, properly process, and close consumer loans to meet the center goals. Develop plans to increase the volume of new accounts and deposit base for the center. Coach the staff on identifying opportunities to cross-sell additional products and services with every customer encounter. Focus on Deposit Growth, Loan Production, and increasing Non-Interest Income. * Ensure that reports are properly prepared and submitted on time including but not limited to Sales/Coaching and Tracking Reports, Management Control Reports (MCRP), and Month-end Reports * Identify and coach the staff on ways to identify opportunities to make referrals to exceed goals in Consumer Loans, New Accounts, Mortgage, Commercial Loans, and INVEST to ensure that the branch referral goals are met. * Effectively represents the bank in the community surrounding the center. Actively call on business owners and potential customers for additional business and referrals. Focus on opportunities for loan production and coaching associates on capitalizing on cross-sell opportunities. Call on internal and external leads to ensure that established goals are met. * Effectively communicate (verbally and orally) with customers, staff, other departments and management. Inform Client Services Management of any issues that need to be addressed at their assigned center. Prepare and effectively present presentations on behalf of the bank. * Responsible for holding one-on-one coaching sessions with associates to review their performance for the previous month; provide feedback and suggestions on how they can achieve their goals; and address any issues that may affect their personal morale or the morale of the financial center. * Review referrals made by staff (permanent and float) weekly to ensure that they are consistently submitting and following-up on referrals. * Responsible for holding weekly sales meetings to assist the staff in identifying cross-sell and referral opportunities. * Identify the training needs of the staff and coordinate the appropriate classes for them to attend. * Take the appropriate disciplinary action if needed by issuing disciplinary actions to associates. * Gather all pertinent documentation and complete the reviews of the staff. Actively involved in the selection of associates to become effective members of the sales team, which include the hiring, and termination process. * Responsible for interacting with all customers that open accounts or processes transactions by walking around the financial center and asking if the service is meeting their expectation. * Responsible for reporting any malfunctions of the facility, equipment or grounds. Follow-up is required until all issues are resolved. * Ensures processes and procedures are followed to prevent losses to the Bank. * Monitor and maintains reports and logs to confirm proper documentation of cash handling and negotiable instruments. * Coach and develop associates to avoid cash items, excessive over and short teller cash outages, and the acceptance and processing of fraudulent items in the Financial Center. Other Duties and Responsibilities: * Develop rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude * Must adhere to all policies and procedures including customer confidentiality * Must be able to handle several responsibilities at one time. * Must have good knowledge of all aspects of job; must have thorough knowledge of bank's products and services * Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to senior Client Service Management for decisions. Qualifications, Skills, and Abilities: * College Degree or five years of supervisory/management experience in retail banking * 2 years of banking management or the completion of the Management Associate Program * Ability to write reports, proposals, articles, business correspondence, letters, memos, recommendations, procedure and policy manuals. * Ability to effectively speak, communicate, present information, establish business relationships, and respond to questions, complaints, sensitive and confidential inquiries from (groups or individual) managers, associates, officers, venders, service providers, applicants, clients, customers, regulatory agencies and general public. * Ability to interact with various levels of employees and management. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. * Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations. * Ability to apply common sense understanding to carry out and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Ability to solve practical problems and deal with a variety of variables. * Ability to select appropriate methods and techniques for resolving problems. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to interpret an extensive variety of instructions furnished in written, oral, mathematical, and diagram. * Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. * Ability to exercise independent judgment, discretion, and make sound profitable decisions. * Ability to be responsive and persuasive at all levels of the organization. * Ability to establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, venders, etc. * Strong problem solving, teambuilding, planning, persuasive, and negotiation skills. * Effective oral and written communication, presentations, and facilitation skills. * Superior customer service, listening, probing, and follow-up skills. * Ability to work under pressure; ability to multitask * Ability to comprehend and follow directions * Must be able to work in a team environment. * Ability to lift up to 10 pounds of force. * Ability to travel, walk, sit, stoop, kneel, reach, and stand for various lengths of time and meet other physical demands required to perform the job. * Ability to demonstrate mental abilities such as alertness, acute senses, speaking ability, dexterity, creativity, initiative, judgment, writing and reading ability. * Ability to operate and use a computer, printer, telephone, fax machine, ten-key, photocopier, scanner, other office equipment and tools needed and used to perform this job. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: * Medical, Dental, Vision, and Prescription * 401(k) Retirement Plan * Life Insurance * Accidental Death & Dismemberment * Short&/Long Term Disability * Flexible Spending Plan * Paid Time Off, Vacation, and Holiday Pay * Tuition Reimbursement * Employer Assisted Housing Program EEO/AA * Wholesale Membership Program * Wellness Program * Employee Assistant Referral Services (EAP) * Legal Shield Program * Group Cancer & Accident Insurance Programs * Worker's Compensation Program * Free Banking Services * Awards and Recognition Programs * Training & Development Programs and much more

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Business Services Representative (BSR) is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and self-sources new business opportunities. #LI-JR1 Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: * Partnering with business and commercial bankers on joint calls to clients and prospects, as a subject matter expert in business deposits and treasury solutions. * Business development, networking and establishing referral sources to generate new business opportunities. * Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs. Qualities of a successful candidate: * Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results. Comfortable and confident with proactively engaging in conversation. * Customer Service Skills: Builds trust and confidence with clients. * Adaptability: Has the ability to learn and adapt quickly to new information and technology. * Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. * Influence: Capable of building rapport with different personalities to drive positive results. Qualifications Bachelor's Degree and 2 years of experience in Sales or financial services sales OR High School Diploma or GED and 6 years of experience in Sales or financial services sales Preferred Area of Experience: Business development, business banking, lending, merchant services, treasury management License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Required Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail and wealth solutions (referred), Knowledge of business deposit and cash management solutions, Business development, Networking and building centers of influence Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

Job Description We're Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications, Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager. Maintain IT assets for distribution as needed, configuration, imaging, etc. Mentor junior Helpdesk personnel Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time Maintaining system functionality by testing computer components Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations Advanced knowledge of computer hardware and peripherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups Knowledge and experience managing mobile devices and tablets and mobile device management Malware/Ransomware/Email Security best practices Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed with keen attention to detail. Proven analytical and problem-solving skills. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges Excellent verbal and written communication skills This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes. Qualifications: Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience. 5+ years of IT Support experience is REQUIRED Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required) Experience in an MSP/IT as a Service environment is HIGHLY desired Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, mac OS, iOS, and Android) as well as typical Office suite applications Advanced knowledge of networking concepts, setup, troubleshooting, and general administration Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations Advanced knowledge of computer hardware and peripherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups Knowledge and experience managing mobile devices and tablets and mobile device management Malware/Ransomware/Email Security best practices Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

Job Description We're Hiring! Information Systems Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at ******************* Questions? Contact us at ************. Position Summary: Responsibilities include but are not limited to the following: The Information Systems Analyst position is all about making sure our bank's critical applications are interconnected, automated, and streamlined. The Analyst will strive to keep our systems connected and efficient, automate processes to save time and reduce errors, enhance performance and user experience, and provide timely and effective technical support for application-related issues as well as: Database Management: Oversee the management and maintenance of databases to ensure data integrity and availability. Custom Report Generation: Review, generate, and troubleshoot custom reports from the core processing application Horizon 360 BI and other ancillary systems. Application Integration: Collaborate with project teams to integrate applications with the core processing systems Horizon XE and Horizon 360 BI. System Integration: Ensure all critical applications are interconnected and functioning cohesively. Process Automation: Develop and implement automated processes to enhance efficiency and reduce errors. Workflow Streamlining: Optimize workflows to improve performance and user experience. Technical Support: Provide prompt and effective technical support for application-related issues. Data Analysis: Analyze data to identify trends, issues, and opportunities for improvement. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration: Work closely with other IT team members and departments to ensure alignment and support for business objectives Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality work. Proactive and able to prioritize tasks effectively. Adaptable and able to learn new technologies quickly. Customer-focused with a commitment to providing exceptional service Qualifications: Bachelor's degree in information technology, Computer Science, or a related field. Minimum of 5 years of experience in application support or a similar role. Experience with troubleshooting and resolving software application issues. Familiarity with financial services applications with a focus on lending administration and origin. Experience with the FIS banking core and imaging system as well as Finastra / Abrigo products. Familiarity with domain controllers, OUs, and user accounts, implementing and troubleshooting Group Policies, configuring AD FS, AD CS, and backup/recovery processes. Understanding core cloud concepts and Azure services. Deploying and managing VMs, storage, and networking in Azure. Implementing Azure AD for identity management and security measures. Familiarity with IBM Cognos Business Analytics. Proficiency in troubleshooting and diagnostic techniques. Knowledge of software application environments. Experience with application monitoring tools and techniques. Strong understanding of IT policies and security standards. Ability to work independently and as part of a team. Customer-focused attitude with a commitment to providing high-quality support. Willingness to learn and adapt to new technologies and procedures. Industry-relevant certifications (MCSE, ITIL, Network +, Security +) are preferred Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more