Citizens Bank - NM jobs - 37 jobs

Job Description This position is responsible for retention and expansion of existing commercial customer relationships. Primary responsibilities include: cultivating relationships within the existing, assigned, portfolio; analyzing new and maturing loan requests (including adherence to loan policy); recommending loan structure; collecting financial statements; and identifying cross selling/referral opportunities of deposits, Treasury Management, Insurance, Investments, mortgage loans, and consumer loans. Hours: Monday - Friday 8am-5pm, flexibility required to meet customer needs. *Hours may vary based on business needs. Essential Duties and Responsibilities: Cultivate relationships within an existing, assigned, portfolio of business banking customers focusing on retention and expansion of the relationships. Manage due diligence and communication with new and existing customer loan requests. Conduct a high-level analysis of commercial loan requests and recommend structure. Manage the maturing loans by working with the customer and the credit department. Ensure the portfolio administration and risk management of each customer relationship within assigned portfolio is in compliance with established Citizens Bank policies, procedures, and business strategy as well as regulatory guidelines. Provide advice to customers regarding trends and conditions of the business environment, capital markets, and general banking trends, when necessary. Monitor loan repayment activities and financial condition of borrowing customers. Take preliminary steps to collect past due payments. Assume overall responsibility for the credit quality of the assigned loan portfolio. Participate in the bank's loan approval process, presenting to Loan Committee and/or the Board of Directors. Responsible for identifying cross-selling opportunities for all bank products including deposits, Treasury Management, Insurance, Investments, mortgage loans, and consumer loans. Participate in networking activities within community, trade organizations and business functions to ensure a positive image for the bank. Any other duties as assigned. Requirements: High school diploma or GED required. Bachelor's degree in finance, Accounting or Business Administration preferred. A minimum of 2 years of experience in a bank and/or lending setting. Knowledge of standard corporate structures and commercial underwriting and lending practices preferred. Strong analytical and financial modeling skills. Ability to cross-sell banking and other financial services products. Ability to make decisions with little supervision. Effective presentation skills. High level of professionalism. Strong verbal and written communication skills. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Customer Service Excellence Relationship Selling Communication Organization ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Business Hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 38-40 hours per week. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

This position is responsible for supporting, maintaining, and improving the bank's commercial lending software. This role will act as the bank's main administrator while supporting operational and strategic goals. Duties and Responsibilities: Act as main commercial lending software administrator and be main contact for case management for future enhancements and process improvement efforts. Develop and maintain process documentation and training materials Analyze data to identify trends, inefficiencies, and areas for improvement Provide support and guidance to stakeholders during process changes Communicate process changes and results to key stakeholders Develop and maintain strong relationships with stakeholders to ensure successful adoption of process improvements Create process improvement documentation, including process maps, user manuals and training materials Collaborate with IT and other departments to ensure successful implementation of process improvement initiatives Assist with testing new systems and processes Monitor and report on process performance Any other duties as assigned. Requirements: High School diploma or equivalent required. Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field (or equivalent experience). 2-4 years of experience supporting business systems or applications. Strong analytical, organizational, communication, and problem-solving skills. Understanding of business process mapping and documentation preferred. Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Communication Organization Problem Solving Attention to detail ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Payroll and Benefits Specialist to join our Human Resources team. The purpose of this position is to ensure the accurate and effective administration of employee payroll and benefits. This position is responsible for preparing, disbursing, maintaining, and reviewing payroll, salary adjustments, payroll taxes, and year-end process as well as acting as administrator on all employee benefit plans. Hours: Monday - Friday 8:15am-5pm 38-40 hours/week Some flexibility may be allowed as long as the employee is able to effectively meet the responsibilities of the job. *Hours may change at any time based upon business needs Essential duties and responsibilities: Administer all payroll processing, payroll tax filing and benefit programs, including medical, dental, vision, long term disability, flexible spending, paid leave, 401k and ESOP. Ensure that all hourly and salary changes, payroll deductions, taxes, and garnishments are accurate and timely. Prepare and maintain time and attendance records for payroll input, ensuring compliance with federal, state and local payroll, wage and hour laws and best practices. Ensure that all deduction codes, and leave codes are updated as needed and are functioning appropriately in ADP. Participate in annual benefit renewal meetings with brokers and coordinates presentations to staff. Accurately reconcile the monthly benefit invoices from the benefit carriers. Maintain benefit records and documents necessary for implementing benefit coverage. Maintain and distribute plan documents and employee communications relating to benefits. Oversee use of time off, including FMLA and other leaves of absence. Assure compliance with all legal requirements of various payroll and employee benefit programs (ERISA, COBRA, HIPAA, FMLA, IRS Code Section 125, FLSA, etc.), and preparation and filing of required legal reports. Ensure all quarter and year-end tax deadlines and procedures are followed timely and accurately. Administer the company's 401(k) and ESOP plans, serving as the primary point of contact for the employees. Complete the annual non-discrimination testing for 401(k) and Section 125 plans, providing information to auditors as required; producing, reconciling and uploading payroll contributions to 401(k) provider according to applicable laws; maintaining records of 401(k) advisory committee meetings. Verify and update the accumulation and use of vacation, holidays, sick days and miscellaneous other leave categories in the payroll system. Responsible for running payroll reports, maintaining payroll general ledger accounts, and reconciling bank statements. Ensure proper calculation of final pay and benefits deductions for terminated employees. Manage and oversee all Workers Compensation claims and COBRA continuation. Review and facilitates processing of annual W2 and 1094/1095 forms with ADP. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Any other duties as assigned. Requirements: Bachelor's degree in Accounting, Business Administration, Human Resources, or related field preferred Three to five years of related experience required. Accounting and GL experience preferred Benefit administration background preferred Extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software. Proficient with payroll software, ADP strongly desired Critical competencies: Accuracy Confidentiality Collaboration ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

The Building Maintenance Technician is responsible for performing regular and emergency repairs to keep all building's systems, structures and grounds in safe, good working order. Hours: 40 hours/week Monday - Friday 7am-4pm May require evenings and weekends as needed for emergencies or special projects *Hours may vary based on business needs Duties and Responsibilities: Perform routine maintenance and repairs on mechanical, electrical, and plumbing systems. This includes but is not limited to changing light bulbs, fixing leaks, and inspecting equipment. Perform a wide range of repairs, which may include carpentry, painting, drywall, and light masonry work. Respond promptly to maintenance requests and emergency repair situations. Maintain grounds and common areas as needed. Always ensure compliance with safety codes and security. Coordinate with outside contractors and vendors as required. Back up to courier. Any other duties as assigned. Requirements: High School diploma or equivalent required. Valid Wisconsin drivers license. 1-3 years' experience in minor mechanical/electrical repairs and building maintenance preferred. Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Multitask Prioritize Problem solving Time management ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

Hours/Schedule*: Business Hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm 38-40 hours/week *Hours may change at any time based upon business needs Description: The individual is responsible for building relationships with customers by handling virtually any non-lending transaction. May handle specialized accounts. Cross selling is a main job function. Essential duties and responsibilities: Represents the Bank to customers in a courteous, professional manner Listens, assesses and explains effectively, thoroughly, and professionally the products would best suit the customer's needs Opens/closes savings, checking, money market and CD accounts (individual, joint, custodial and business) as well as add on products including but not limited to: debit cards, ATM cards, NetTeller, BillPayer, sweeps, Good Life Club, etc Processes Vertex transaction including but not limited to: deposits, withdrawals, loan payments, check cashing, money orders, and cashier's checks Answers the phone and assists customers as needed Maintains prescribed security controls to protect against criminal or fraudulent activity and unnecessary risk/exposure Assists customers with account inquiries Processes wire transfers Processes changes of address Processes stop payments Unlocks and resets digital banking access Processes CD deposits and batching Processes account status changes Enrolls Good Life Club members Redeems savings bonds Assists customer in balancing accounts Orders customer checks Creates new CIFs Purchases and redeems foreign currency Any and all other duties as assigned These additional duties may be assigned based upon branch needs: Safe Deposit Box access Vault authority Override authority Safe Deposit Box rentals Opening and maintaining IRA and HSA accounts Notary services Critical Competencies: Accuracy Customer Service Excellence Relationship Selling Teamwork Requirements: High School Diploma or GED required 1-2 years of related experience in banking required Vault experience preferred Personal banking experience preferred High level of professionalism Basic computer skills, using Word, Excel, Internet, e-mail, and other data or software programs and applications Professional communication skills High level of confidentiality Excellent organizational skills Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

Job Description Hours/Schedule: Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm 38-40 hours/week *Hours may change at any time based upon business needs Description: Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services. Essential duties and responsibilities: Represents the Bank to customers in a courteous, professional manner Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures Provides customers with outstanding service Cross sells Bank products to customers Maintains and balances a teller drawer Views basic account history and answers account questions Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks Answers the phone and assists customers as needed Processes check orders/reorders Processes cash advances Processes stop payments Processes changes of address Processes coin orders Processes wire transfers Unlocks and resets digital banking access Processes Add on CD deposits/batching All other duties as assigned These additional duties may be assigned based upon branch need: Safe Deposit Box access Vault Override authority Critical Competencies: Accuracy Customer Service Excellence Teamwork Requirements: High School Diploma or GED required Prior banking experience preferred 6 months or more related experience in customer service and cash handling required Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. High level of professionalism Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications Professional communication skills High level of confidentiality Excellent organizational skills Accuracy Teamwork ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

Job Description Assist the Compliance Officer in overseeing the bank's compliance management system in relation to deposit products and services. This includes monitoring, auditing, training and acting as a resource for business line managers to ensure compliance with state and federal regulations and the bank's policies and procedures. Hours: Monday - Friday 8:15am-5pm 38-40 hours/week *Hours may change at any time based on business needs Duties and Responsibilities: Conduct comprehensive compliance reviews and internal testing of deposit regulations including TISA, Reg E, Reg CC, etc. Test lending regulations including TRID, Flood, RESPA, etc. Prepare detailed reports of audit findings, presenting any irregularities or exceptions to the Compliance Officer for the final review before submission to the Business Line owners, Compliance Committee and Senior Management. Liaison with external auditors/examiners to provide needed documentation and assist with Participate in the Bank's internal deposit compliance training program. Act as resource to team members in regulatory deposit compliance areas. Collaborate effectively with business line team members to meet common goals and ensure compliance of the bank's deposit products and services. Non Essential Duties and Responsibilities: Assist with loan compliance audits as needed by CO and Loan Compliance Specialist. Lead or assist in projects as assigned to help implement deposit products and necessary regulatory changes within current products. Assist in training team members as needed in regulatory compliance areas. Any other duties as assigned. Requirements: High School Diploma or equivalent required Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience required Ability to read, research, and interpret regulations Knowledge of State and Federal regulations in the deposits and lending areas Acts in accordance with the Bank's Service Excellence model Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Accountability Communication - Oral and Written Problem solving Accuracy Communication ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

This position manages sales efforts and associates in a branch location and oversees branch operations, with the support of an operations specialist. The role primarily engages in outbound calling activities to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise around business deposits and related services. #LI-NC1 Responsibilities Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions. Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. "This position may be filled as a Financial Sales Manager II based on the skills and experience of the selected candidate." Qualifications Bachelor's Degree and 2 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. RequiredSkill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Financial analysis, Knowledge of business banking products and services, Business development, Networking and building centers of influence Preferred Qualifications: Understanding of retail banking products and services. Ability to network and build centers of influence. Business Development Ability to identify, think through and solve problems accurately and efficiently. Treasury Management Knowledge Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-NC1

The Commercial Loan Servicing Associate I provides accurate, timely servicing of commercial loan files throughout the life of the loan, ensuring compliance with loan agreements and internal policies. This role supports lenders and customers while helping maintain portfolio integrity, operational efficiency, and customer satisfaction. Duties and Responsibilities: Monitor and maintain participation loans Process draw requests Monitor and maintain Insurance Monitor and maintain Flood portfolio Process various requests that come through CRM (Synapsis) such as payment requests, error resolutions, payoff requests, tax form copies, etc. Perform post-closing audits on loan files Deliver high-quality customer service by resolving inquiries through inbound calls and secure messaging within the Banno online banking system. Any other duties as assigned. Requirements: High School diploma or equivalent required. Associates degree in Finance, Business, Accounting ,or related field preferred. 1-3 years of experience in commercial loan servicing, banking operations, or loan administration. Knowledge of commercial loan porducts Proficient use of computers, MS Word, Outlook and Excel Must be self-motivated and work in a team environment Ability to multitask, prioritize and organize workflow Strong attention to detail and a high degree of accuracy Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Collaboration Multitask Accountability Organization Communication ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

This position is responsible for supporting, maintaining, and improving the bank's commercial lending software. This role will act as the bank's main administrator while supporting operational and strategic goals. Duties and Responsibilities: Act as main commercial lending software administrator and be main contact for case management for future enhancements and process improvement efforts. Develop and maintain process documentation and training materials Analyze data to identify trends, inefficiencies, and areas for improvement Provide support and guidance to stakeholders during process changes Communicate process changes and results to key stakeholders Develop and maintain strong relationships with stakeholders to ensure successful adoption of process improvements Create process improvement documentation, including process maps, user manuals and training materials Collaborate with IT and other departments to ensure successful implementation of process improvement initiatives Assist with testing new systems and processes Monitor and report on process performance Any other duties as assigned. Requirements: High School diploma or equivalent required. Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field (or equivalent experience). 2-4 years of experience supporting business systems or applications. Strong analytical, organizational, communication, and problem-solving skills. Understanding of business process mapping and documentation preferred. Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Communication Organization Problem Solving Attention to detail ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a Digital Banking Specialist to join our Electronic Banking Operations team. Description: Provide professional support to both internal and external customers in regards to all Digital Banking products. Duties and Responsibilities: Respond to emails and calls from customers or Bank staff on any Digital Banking product. Requests may include a wide variety of items, such as password resets, changes due to upgrades, system problems, date discrepancies, explanation of functionality, etc. Place support calls to vendors when needed to fix or get answers to questions in regards to Digital Banking products. Utilize the CRM system to track and resolve issues Handle all communications with extreme confidentiality and privacy, including password and user name protection. Provide authorizations for the setup of Apple, Samsung and Google Pay. Provide administrative support for Digital Banking products, including Banno, Bill Pay, Cash Management, Remote Deposit Capture (RDC) and Zelle. Setup Users for Cash Management: ACH and Wires, Positive Pay, and Remote Deposit Capture services. Travel to customer locations to provide training on Cash Management: ACH and Wires, Positive Pay, and Remote Deposit Capture services. Travel to customer locations to fix or replace RDC scanners or trouble shoot system issues. Assist in keeping documented procedures for all Digital Banking products up to date. On a daily, weekly, monthly or yearly basis, produce and review reports as required by the Digital Banking Department. Stay current on Digital Banking products by reviewing documentation about those products as given by the Digital Banking Officer. Scan and verify documents uploaded into Synergy by the Digital Banking area. Recognize opportunities for business services referrals. Assist in fraud prevention, education, and mitigation. Non-Essential Duties: Assist Digital Banking Officer in testing new products when requested. Assist in tracking annual ACH Security Framework audits. Any other duties as assigned. Critical Competencies: Accountability Problem Solving Communication Job Knowledge Customer Service Excellence Requirements: High school diploma or general education degree (GED) required One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience Current or prior experience preferred Understanding and adherence to Bank policies and procedures as well as regulatory requirements Excellent verbal and written communication skills Must be able to prioritize simultaneous projects and meet deadlines in a very busy, fast paced environment Demonstrate computer skills including: Microsoft Office (Word, Excel, and Outlook and Bank software programs) Internet usage and applications Understanding of Jack Henry at an intermediate level Experience with general office equipment Excellent customer service skills High accuracy in all work and attention to detail High level of professionalism Confidentiality Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

Job Description The Building Maintenance Technician is responsible for performing regular and emergency repairs to keep all building's systems, structures and grounds in safe, good working order. Hours: 40 hours/week Monday - Friday 7am-4pm May require evenings and weekends as needed for emergencies or special projects *Hours may vary based on business needs Duties and Responsibilities: Perform routine maintenance and repairs on mechanical, electrical, and plumbing systems. This includes but is not limited to changing light bulbs, fixing leaks, and inspecting equipment. Perform a wide range of repairs, which may include carpentry, painting, drywall, and light masonry work. Respond promptly to maintenance requests and emergency repair situations. Maintain grounds and common areas as needed. Always ensure compliance with safety codes and security. Coordinate with outside contractors and vendors as required. Back up to courier. Any other duties as assigned. Requirements: High School diploma or equivalent required. Valid Wisconsin drivers license. 1-3 years' experience in minor mechanical/electrical repairs and building maintenance preferred. Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Multitask Prioritize Problem solving Time management ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

Job Description At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Payroll and Benefits Specialist to join our Human Resources team. The purpose of this position is to ensure the accurate and effective administration of employee payroll and benefits. This position is responsible for preparing, disbursing, maintaining, and reviewing payroll, salary adjustments, payroll taxes, and year-end process as well as acting as administrator on all employee benefit plans. Hours: Monday - Friday 8:15am-5pm 38-40 hours/week Some flexibility may be allowed as long as the employee is able to effectively meet the responsibilities of the job. *Hours may change at any time based upon business needs Essential duties and responsibilities: Administer all payroll processing, payroll tax filing and benefit programs, including medical, dental, vision, long term disability, flexible spending, paid leave, 401k and ESOP. Ensure that all hourly and salary changes, payroll deductions, taxes, and garnishments are accurate and timely. Prepare and maintain time and attendance records for payroll input, ensuring compliance with federal, state and local payroll, wage and hour laws and best practices. Ensure that all deduction codes, and leave codes are updated as needed and are functioning appropriately in ADP. Participate in annual benefit renewal meetings with brokers and coordinates presentations to staff. Accurately reconcile the monthly benefit invoices from the benefit carriers. Maintain benefit records and documents necessary for implementing benefit coverage. Maintain and distribute plan documents and employee communications relating to benefits. Oversee use of time off, including FMLA and other leaves of absence. Assure compliance with all legal requirements of various payroll and employee benefit programs (ERISA, COBRA, HIPAA, FMLA, IRS Code Section 125, FLSA, etc.), and preparation and filing of required legal reports. Ensure all quarter and year-end tax deadlines and procedures are followed timely and accurately. Administer the company's 401(k) and ESOP plans, serving as the primary point of contact for the employees. Complete the annual non-discrimination testing for 401(k) and Section 125 plans, providing information to auditors as required; producing, reconciling and uploading payroll contributions to 401(k) provider according to applicable laws; maintaining records of 401(k) advisory committee meetings. Verify and update the accumulation and use of vacation, holidays, sick days and miscellaneous other leave categories in the payroll system. Responsible for running payroll reports, maintaining payroll general ledger accounts, and reconciling bank statements. Ensure proper calculation of final pay and benefits deductions for terminated employees. Manage and oversee all Workers Compensation claims and COBRA continuation. Review and facilitates processing of annual W2 and 1094/1095 forms with ADP. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Any other duties as assigned. Requirements: Bachelor's degree in Accounting, Business Administration, Human Resources, or related field preferred Three to five years of related experience required. Accounting and GL experience preferred Benefit administration background preferred Extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software. Proficient with payroll software, ADP strongly desired Critical competencies: Accuracy Confidentiality Collaboration ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Business Hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 38-40 hours per week. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

This position is responsible for retention and expansion of existing commercial customer relationships. Primary responsibilities include: cultivating relationships within the existing, assigned, portfolio; analyzing new and maturing loan requests (including adherence to loan policy); recommending loan structure; collecting financial statements; and identifying cross selling/referral opportunities of deposits, Treasury Management, Insurance, Investments, mortgage loans, and consumer loans. Hours: Monday - Friday 8am-5pm, flexibility required to meet customer needs. *Hours may vary based on business needs. Essential Duties and Responsibilities: Cultivate relationships within an existing, assigned, portfolio of business banking customers focusing on retention and expansion of the relationships. Manage due diligence and communication with new and existing customer loan requests. Conduct a high-level analysis of commercial loan requests and recommend structure. Manage the maturing loans by working with the customer and the credit department. Ensure the portfolio administration and risk management of each customer relationship within assigned portfolio is in compliance with established Citizens Bank policies, procedures, and business strategy as well as regulatory guidelines. Provide advice to customers regarding trends and conditions of the business environment, capital markets, and general banking trends, when necessary. Monitor loan repayment activities and financial condition of borrowing customers. Take preliminary steps to collect past due payments. Assume overall responsibility for the credit quality of the assigned loan portfolio. Participate in the bank's loan approval process, presenting to Loan Committee and/or the Board of Directors. Responsible for identifying cross-selling opportunities for all bank products including deposits, Treasury Management, Insurance, Investments, mortgage loans, and consumer loans. Participate in networking activities within community, trade organizations and business functions to ensure a positive image for the bank. Any other duties as assigned. Requirements: High school diploma or GED required. Bachelor's degree in finance, Accounting or Business Administration preferred. A minimum of 2 years of experience in a bank and/or lending setting. Knowledge of standard corporate structures and commercial underwriting and lending practices preferred. Strong analytical and financial modeling skills. Ability to cross-sell banking and other financial services products. Ability to make decisions with little supervision. Effective presentation skills. High level of professionalism. Strong verbal and written communication skills. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Customer Service Excellence Relationship Selling Communication Organization ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

Job Description Hours/Schedule: Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm 15-29 hours/week *Hours may change at any time based upon business needs Description: Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services. Essential duties and responsibilities: Represents the Bank to customers in a courteous, professional manner Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures Provides customers with outstanding service Cross sells Bank products to customers Maintains and balances a teller drawer Views basic account history and answers account questions Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks Answers the phone and assists customers as needed Processes check orders/reorders Processes cash advances Processes stop payments Processes changes of address Processes coin orders Processes wire transfers Unlocks and resets digital banking access Processes Add on CD deposits/batching All other duties as assigned These additional duties may be assigned based upon branch need: Safe Deposit Box access Vault Override authority Critical Competencies: Accuracy Customer Service Excellence Teamwork Requirements: High School Diploma or GED required Prior banking experience preferred 6 months or more related experience in customer service and cash handling required Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. High level of professionalism Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications Professional communication skills High level of confidentiality Excellent organizational skills Accuracy Teamwork ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at ********************************************************************************************

The Commercial Loan Servicing Associate I provides accurate, timely servicing of commercial loan files throughout the life of the loan, ensuring compliance with loan agreements and internal policies. This role supports lenders and customers while helping maintain portfolio integrity, operational efficiency, and customer satisfaction. Duties and Responsibilities: Monitor and maintain participation loans Process draw requests Monitor and maintain Insurance Monitor and maintain Flood portfolio Process various requests that come through CRM (Synapsis) such as payment requests, error resolutions, payoff requests, tax form copies, etc. Perform post-closing audits on loan files Deliver high-quality customer service by resolving inquiries through inbound calls and secure messaging within the Banno online banking system. Any other duties as assigned. Requirements: High School diploma or equivalent required. Associates degree in Finance, Business, Accounting ,or related field preferred. 1-3 years of experience in commercial loan servicing, banking operations, or loan administration. Knowledge of commercial loan porducts Proficient use of computers, MS Word, Outlook and Excel Must be self-motivated and work in a team environment Ability to multitask, prioritize and organize workflow Strong attention to detail and a high degree of accuracy Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. Critical Competencies: Collaboration Multitask Accountability Organization Communication ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking an experienced Business Banker to join team. HOURS/SCHEDULE*: Typical work week is M-F 8am-5pm, flexibility required to meet customer needs *Hours may vary based on business needs Description: Responsible for developing and maintaining long term customer relationships with commercial customers. Essential duties and responsibilities: Developing and maintaining long term customer relationships that generate loans, deposits and fee income Negotiating commercial loan terms that are consistent with internal credit standards Obtaining customer financial information and conducting a preliminary analysis of customer needs and our ability to meet those needs Working closely with the Commercial Credit Department to create credit presentations Presenting customer financial information to relevant committees Cross selling all relevant bank products and services to commercial customers Effectively managing loan portfolio Any other duties as assigned. Requirements: High School Diploma or GED required Bachelor's degree preferred 5+ years Commercial Lending experience Ability to cross sell banking and other financial services products Extensive knowledge of standard commercial lending practices Banking experience and knowledge of bank systems & practices preferred Ability to make decisions with little supervision. Effective presentation skills. High level of professionalism Strong verbal and written communication skills Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************