The Culture At Citizens Financial Group

Information provided by the company
We'd love to have you. You'll work with very welcoming people and be an impact player as you partner with senior leaders to drive our people priorities. Your thought partnership and influence will be valued and you'll be excited to see your ideas come to life!
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We collaborate with public, private, and community organizations to develop neighborhoods, transform lives, and stimulate economic renewal. Strengthening communities through partnerships is at the core of our growing sponsorship team.
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Generates a climate of confidence in the success of the business. Encourages a culture that values diversity, promotes feedback, supports continuous professional development and recognizes the value of lessons learned.
We'd love to have you. Demonstrated personal passion in the pursuit of better solutions for our customers.
Through a teamwork oriented approach and a variety of leading product solutions, we make a difference by focusing on the relationship with the customer-not just the transaction-to strengthen local businesses and the communities around them in unique and personalized ways.
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Citizens Financial Group Overview

Citizens Financial Group is the 13th largest retail bank holding company in the United States according to SNL Financial with $126.9 billion of total assets as of March 31, 2014. Headquartered in Providence, Rhode Island, CFG delivers a broad range of retail and commercial banking products and services through branches and ATMs in an 11-state footprint across the New England, Mid-Atlantic and Midwest regions; and through online, telephone and mobile banking platforms. Its two bank subsidiaries are Citizens Bank, N.A., and Citizens Bank of Pennsylvania. They operate a branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Michigan and Ohio.
The staff at Citizens Financial Group come from unusually diverse demographic backgrounds. The company is 46.2% female and 34.7% ethnic minorities. Despite its diversity in other areas, Citizens Financial Group employees are noticeably lacking in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 66.0%. Employees seem to enjoy working in an otherwise diverse workplace that is dominated by members of the Democratic Party. Citizens Financial Group has great employee retention with staff members usually staying with the company for 5.2 years. The average employee at Citizens Financial Group makes $79,470 per year, which is competitive for its industry and location. Some of its highest paying competitors, Bank of the West, Franklin American Mortgage, and KeyBank, pay $103,578, $55,648, and $55,439, respectively.
Citizens Financial Group is an industry leader with 18,100 employees and an annual revenue of $6.1B that is headquartered in Rhode Island.

The Organization’s Mission

To deliver the best possible banking experience.







Founded in



Providence, RI


Organization Type


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Citizens Financial Group Employee Reviews

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Zippia UserAugust 2021


Zippia Official LogoZippia UserAugust 2021

What Do You Like About Working There?

The work schedule Mon-Fri the 8 hour shifts were flexible you could start work as early as 7:00am or as late as 10:00am

What DON'T You Like About Working There?

First, most of the work here should be automated not manual. This organization practices favoritism, bullying, racial jokes (that aren't even funny), unprofessional colleagues, managers, vice presidents and presidents. Most people are uneducated (no college courses or degree) and it shows when adversity arises. Your hard work doesn't go far only making friends with the right people. If you know how to maneuver through a crocked system and talk about people behind their back you'd go far. (This is specifically about the loan department in Johnston, RI). Citizens has the potential to be a great company if they vet and put the right people in position.

What Are Your Favorite Benefits/Perks?

Hiring within is common. If you work in a distasteful department, apply for a position in a different department.
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Zippia UserJune 2021


Zippia Official LogoZippia UserJune 2021

What Do You Like About Working There?

Diversity, lot of Scope for growth and promotions

What DON'T You Like About Working There?

You can be micromanaged

What Are Your Favorite Benefits/Perks?

Good training for internal and external candidates
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Zippia UserJuly 2020


Zippia Official LogoZippia UserJuly 2020

What Do You Like About Working There?

They have a great culture and work/life balance, and the people are fantastic as well.

What Are Your Favorite Benefits/Perks?

Credo Week!
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The Team At Citizens Financial Group

    Bruce Winfield van Saun (CEO)

The Inside Scoop
Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens works with customers to offer tailored advice, ideas, products and solutions designed to help them reach their financial potential. In addition, we invest our dollars and time where we live and work, enhancing quality of life and economic vitality in the communities we serve.
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Citizens Financial Group Company Rankings

Citizens Financial Group is ranked #9 on the Best Companies to Work For in Rhode Island list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Citizens Financial Group Salaries

How much does Citizens Financial Group pay?
The national average salary for a Citizens Financial Group employee in the United States is $79,470 per year. Employees in the top 10 percent can make over $140,000 per year, while employees at the bottom 10 percent earn less than $44,000 per year.
Salary Score
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Average Employee Earnings

Citizens Financial Group Salaries By Job Title

The average employee at Citizens Financial Group earns a yearly salary of $79,470 per year, but different jobs can earn drastically different salaries. Some of the job titles with high salaries at Citizens Financial Group are Marketing Vice President, Risk Manager, Solutions Architect, and Lead Application Developer. A typical Marketing Vice President salary at Citizens Financial Group is $130,904 per year. Other roles at Citizens Financial Group include Personal Banker and Custodian. A Personal Banker at Citizens Financial Group earns an average yearly salary of $30,748.
Average Salarydesc
Marketing Vice President
Salary Range108k - 158k$131k$130,904
Risk Manager
Salary Range104k - 143k$123k$122,839
Solutions Architect
Salary Range104k - 131k$117k$117,284
Lead Application Developer
Salary Range107k - 127k$117k$117,013
Applications Programmer
Salary Range96k - 121k$108k$108,386
Data Architect
Salary Range97k - 119k$108k$107,704
Data Engineer
Salary Range95k - 120k$108k$107,502
Senior Software Engineer
Salary Range93k - 120k$106k$106,131
Salary Range84k - 127k$104k$103,639
Team Leader
Salary Range81k - 125k$101k$100,928

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Citizens Financial Group Careers

On average, employees at Citizens Financial Group stay with the company for 5.2 years. Employees most commonly join Citizens Financial Group after leaving Bank of America. When they leave Citizens Financial Group, they most frequently get their next job at Bank of America.

Top Employers Before Citizens Financial Group

7.5 %

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Citizens Financial Group Employee Demographics

Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.



53.8 %


46.2 %



65.5 %

Hispanic or Latino

11.8 %


10.4 %

Foreign Languages Spoken


46.8 %


8.5 %


8.5 %
See More About Citizens Financial Group Demographics

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Citizens Financial Group Employees Education

Of the 18,100 employees at Citizens Financial Group, 17.9% attended University of Rhode Island. Employees at Citizens Financial Group most frequently majored in Business, and most employees’ highest level of education is a Bachelors.


University of Rhode Island

17.9 %

Bryant University

9.5 %

Johnson & Wales University

7.9 %



35.6 %


11.3 %


6.0 %



68.3 %


11.7 %


11.7 %

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Citizens Financial Group Employee Political Affiliation

Citizens Financial Group employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a Citizens Financial Group employee was by Lawrence Fish. Lawrence Fish donated $51,800 to the Democratic Party.


Democratic Party

66.1 %

Republican Party

33.9 %

Employee Political Donations

NameJob TitlePartyDonation
Lawrence FishPresident/Chief Executive OfficerDemocratic Party$51,800
Kenneth Robinsongov't. AffairsDemocratic Party$7,250
Kevin ChristensenBankerDemocratic Party$5,238
Donald McCreeBankerRepublican Party$4,000
Bruce Van SaunChief Executive OfficerRepublican Party$2,450
Max HavilandBankerDemocratic Party$2,250
Stephen GannonGeneral CounselRepublican Party$2,000
Malcolm GriggsBankerDemocratic Party$2,000
Gary MagnusonExecutiveRepublican Party$2,000
Pasquale NuzzoBankerRepublican Party$2,000
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Citizens Financial Group Financial Performance

Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.


> $1B

Founded in


Organization type


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Citizens Financial Group Subsidiaries

Subsidiaries to Citizens Financial Group include Franklin American Mortgage and Clarfeld. Employees at the parent company, Citizens Financial Group, earn $79,470. In comparison, the salaries at Franklin American Mortgage and Clarfeld are $55,648 and $53,958.
Average Salarydesc

Franklin American Mortgage

Salary Range39k - 78k$56k$55,648


Salary Range38k - 76k$54k$53,958

Citizens Financial Group Competitors

Some of the competitors of Citizens Financial Group are Bank of the West, Franklin American Mortgage, and KeyBank. The average salaries at Bank of the West rank the highest, with their employees earning an average salary of $103,578 per year. The salaries at Franklin American Mortgage average $55,648 per year, and the salaries at KeyBank come in at $55,439 per year.
Average Salarydesc
Bank of the West
Salary Range79k - 135k$104k$103,578

Franklin American Mortgage

Salary Range39k - 78k$56k$55,648
Salary Range39k - 77k$55k$55,439


Salary Range38k - 76k$54k$53,958
Bank of America
Salary Range37k - 74k$53k$52,542
Rockland Trust
Salary Range32k - 73k$49k$48,506
SunTrust Bank
Salary Range33k - 66k$47k$47,052
U.S. Bank
Salary Range31k - 61k$44k$43,861
Wells Fargo
Salary Range29k - 56k$41k$41,146

Frequently Asked Questions about Citizens Financial Group

When was Citizens Financial Group founded?

Citizens Financial Group was founded in 1828.

How many Employees does Citizens Financial Group have?

Citizens Financial Group has 18,100 employees.

How much money does Citizens Financial Group make?

Citizens Financial Group generates $6.1B in revenue.

What industry is Citizens Financial Group in?

Citizens Financial Group is in the banking industry.

What is Citizens Financial Group's mission?

Citizens Financial Group's mission statement is "To deliver the best possible banking experience."

What type of company is Citizens Financial Group?

Citizens Financial Group is a public company.

Who are Citizens Financial Group's competitors?

Citizens Financial Group competitors include KeyBank, Bank of America, Wells Fargo, Bank of the West, U.S. Bank, Rockland Trust, Franklin American Mortgage, SunTrust Bank, Clarfeld.

Who works at Citizens Financial Group?

Bruce Winfield van Saun (CEO)

Are You An Executive, HR Leader, Or Brand Manager At Citizens Financial Group?

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Zippia gives an in-depth look into the details of Citizens Financial Group, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Citizens Financial Group. The employee data is based on information from people who have self-reported their past or current employments at Citizens Financial Group. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Citizens Financial Group. The data presented on this page does not represent the view of Citizens Financial Group and its employees or that of Zippia.

Citizens Financial Group may also be known as or be related to Citizens Financial Group, Inc., Citizens Financial Group Inc and Citizens Financial Group.