Citizens Financial Group jobs in Medford, MA

The Operational Risk Management (ORM) Methodology Team is seeking an Operational Risk Management Analyst who will be responsible for assisting and supporting the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks and driving change specifically related to Issue Management and Findings Management. Assist with development, monitoring, and assessment of Key Programs Risk Metric, standards, and procedures. Work closely with Front Line Units to drive implementation of program policies, and ongoing improvement of the Issue Management and Findings Management Methodology. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Primary responsibilities include: Serves as an advisor and support the Operational Risk Management Programs specifically related to Issue Management and Finding Management. Assist with managing the risk program and the implementation of changes by providing updates through partnership with Front Line Units through working groups and trainings, as necessary. Make and implement required changes and enhancements to the Issue Management Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating. Assist with Issue Management Enterprise Risk Appetite Metrics, Key Risk Indicators, and Key Performance indicators to include Executive Risk Reporting in GRC, providing commentary around limit breaches and metrics that exceed threshold. Manage the documentation of key risk metrics and conduct research and analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting. Produce commentary and analysis of Operational Risk Frameworks, assessing the Front-Line Units performance and adherence to methodology levering Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion. Manage, support, and assist with both internal and external exams. Works closely with regulatory agencies and assists with regulatory exams. Ensure appropriate exam outcomes through exam management protocols. Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC. Develop and maintain strong relationships with members of the Front and Second Line and other stakeholders to promote cross -functional risk management capabilities and compliance. Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums. Ensure complete adoption of the Issue Management and Findings Framework within businesses line and Front-Line Unit in accordance with Risk Framework and Methodology. Produce and assess Issue Management Key Risk Metrics and report results across businesses and functions, prior to aggregation and executive reporting. Function as a trusted advisor and central point of contact across the three lines of defense as well as internal and external stakeholders. Drive communication, solutioning, and process and methodology enhancements through Working Session and Risk Forums at all levels of the organization. Collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels of the organization Qualifications: 3-6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency Operational Risk Management experience. Experience with Operational Risk management Frameworks to include Issues Management, and Control Assessment. Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk. Familiarity with Governance Risk and Control (GRC) tools (Archer preferred). Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint. Strong analytical capabilities to provide data-centric insights. Excellent communication skills and experience producing high-quality materials for management consumption. Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Education Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience. License or Certification: preferred by not required Hours & Work Schedule: 4 days in the office, 1 working from home Hours per Week: 40 Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $60,000-$90,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Lead Credit Officer - Vice President in Commercial and Specialized Industries Risk, you will collaborate with a cross-functional team to deliver credit solutions that support companies' financing needs, including working capital, general corporate purposes, acquisition finance, and dividend recapitalizations. You will work with privately-held and publicly-traded companies, family-owned businesses, and financial sponsors. This risk management position supports the Northeast segment and covers companies across diversified industries with revenues ranging from $20 million to $2 billion. Credit executions include bilateral structures, syndicated deals, institutional loans, and direct lending. A critical aspect of this role is the ability to develop and communicate a comprehensive understanding of the business, financial, and industry risks faced by clients and prospects in the assigned portfolio. You will utilize this insight to accurately risk grade borrowers, analyze credit requests, structure credit facilities, and negotiate credit agreements and other loan documentation. Job Responsibilities Utilize excellent credit analysis and financial modeling skills to perform due diligence in order to structure and recommend new transactions while maintaining an appropriate balance between risk and reward Lead complex and time-sensitive leveraged finance transactions and LBOs, including the negotiation of legal documentation for bilateral, pro-rata, broadly syndicated, and direct lending structures Independently manage the assigned credit portfolio on an ongoing basis while ensuring data integrity Assess and process risk rating changes in a timely manner Use critical reasoning to develop well-considered credit views, taking into account company-specific and industry risks Clearly and concisely communicate and defend credit views to internal stakeholders and senior leadership Serve as an effective challenge to the banking team in your role as second line of defense Utilize strong time management skills and act with a sense of urgency to meet expectations and deadlines, driving deals to closure Work with internal and external stakeholders in a proactive, constructive, and responsive manner to effectively manage and execute transactions Convey a thorough understanding of credit policy and procedures Contribute to the broader objectives of the Risk organization, including developing junior talent and participating in various projects and efficiency exercises Demonstrate excellent communication skills Required Qualifications, Capabilities, and Skills BA/BS/BBA degree is required Completion of a major corporate or commercial bank credit training program (or equivalent corporate banking/corporate finance experience) with a thorough understanding of bank credit policies and procedures Minimum 7 years' experience in middle market and mid-corporate lending, including extensive credit analysis, structuring of leveraged finance transactions, and negotiation of loan documentation Experience working with portfolio companies of private equity firms Significant accounting and finance knowledge with superior financial modeling skills Strong working knowledge of credit agreements and other loan documentation, along with solid negotiation skills Demonstrated ability to problem-solve and think both critically and analytically Proven ability to collaborate and build strong partnerships Excellent organizational and project management skills with the ability to manage competing priorities under tight deadlines Intellectual curiosity with a proven ability to learn quickly Demonstrated ability to take initiative, self-direct, and work well under pressure Excellent verbal, interpersonal, and written communication skills Proficient with Microsoft Office, including Excel and PowerPoint JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary Boston,MA $133,000.00 - $240,000.00 / year

JobID: 210691279 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $110,000.00-$200,000.00; San Franciso,CA $110,000.00-$200,000.00; Boston,MA $110,000.00-$200,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Group Overview: Investment Banking: Provides strategic advice, capital raising and risk management to corporations, governments and institutions worldwide through a suite of services including M&A, advisory, equity and debt capital markets, leveraged finance, and structured products. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. Required Qualifications, Capabilities, and Skills Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. Ability to quickly and accurately learn products, services, and procedures. Client service experience or comparable experience. High school diploma or GED equivalent. Reading and speaking in both English and Mandarin fluently is required for this role Preferred Qualifications, Capabilities, and Skills Strong desire and ability to influence, educate, and connect customers to technology solutions. Cash handling experience. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary Boston,MA $25.00 - $30.48 / hour

Are you customer focused, enjoy building relationships and providing financial solutions to your clients? You have found the right team. As a Treasury Management Officer in Commercial Banking, you will generate new treasury management business and maintain relationships with clients.You will leverage your deep treasury product knowledge to develop and execute a localized market and product strategywhiledeveloping partnerships with Bankers, Client Service, Product Leadership (Core Cash, Card and Commerce Solutions) and Implementation teams. **Job responsibilities** + Grow revenue by successfully prospecting and sourcing new treasury management business while retaining and expanding existing customer relationships + Create strategic dialogues around key client-centric issues, incorporating best practices, industry benchmarking, opportunity quantification and solution positioning + Collaborate with bankers and clients at senior and strategic levels to proactively provide integrated treasury solutions within a consultative and client driven framework + Independently lead business process reviews aligned to key client sales opportunities and engage industry solutions specialist for complex client business process reviews + Raise new solution ideas while partner with internal product stakeholders to represent the client perspective in the development and evolution of complex products and solutions + Deliver thought leadership to the market, prospects and clients on the working capital solutions at client roundtables, industry conferences, webinars, and professional media platforms + Manage the non-credit risk for customer portfolio and monitor and enhance profitability of all assigned relationships **Required qualifications, capabilities, and skills** + 6+ years of cash management, sales and relationship management experience + Success developing new business with focus on prospecting utilizing strong selling and negotiation skills + Knowledge and understanding of Treasury Service products, credit and risk process, overdraft management discipline, and pricing philosophy + Excellent verbal and written communication skills + Ability to develop strong working relationships with clients, colleagues, external centers of influence (COI), and external consulting organization + Strong time management, organizational and planning skills + Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor **Preferred qualifications, capabilities, and skills** + Bachelor's degree + Certified Treasury Professional designation + Strong creative solution and problem-solving abilities JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Boston,MA $161,500.00 - $235,000.00 / year

Join our Mortgage Vendor Strategy and Performance Team to help enhance our vendor expense management program. In this role, you'll collaborate with internal stakeholders and external vendor partners to optimize processes, manage costs, and drive value across the organization. We're looking for a detail-oriented professional with a fresh perspective and strong relationship-building skills. Primary responsibilities include: Stakeholder & Vendor Engagement Build and maintain strong relationships with business stakeholders and vendor partners. Understand vendor products, services, and associated expenses. Expense Management & Reporting Develop and maintain accurate vendor expense reports. Partner with Finance to forecast budgets and monitor purchase order funding. Analyze spending patterns, identify cost-saving opportunities, and recommend improvements. Process Optimization Propose and implement enhancements to vendor expense management processes. Support negotiations using cross-vendor and cross-business line data. Contract & Invoice Alignment Review statements of work and reconcile invoices with contracts. Resolve discrepancies and ensure timely payment processing. Prepare materials for additional funding approvals and contract renewals. Performance & Compliance Partner with Vendor Strategists to review performance reports and identify SLA credits. Ensure compliance with policies, guidelines, and regulatory requirements. Stay informed on regulatory changes and assess impacts. Vendor Expense Optimization Identify unused or underutilized products/services. Support vendor consolidation and maintain alignment of volume forecasts and expenses. Qualifications, Education, Certifications and/or Other Professional Credentials 3-5 years of experience in a role supporting expense management or finance Experience with Microsoft Excel and PowerPoint and building presentation materials to summarize analysis results for executive audiences Experience identifying and implementing process improvements Detail-oriented mindset Excellent communication and interpersonal skills Proven ability to build relationships across a large organization Strong problem-solving skills Self-Starter with ability to work independently Experience with Ariba and GRC systems preferred Associate's Degree in Business, Finance, or related field (preferred) Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30am - 5:00pm, Monday - Friday Position is onsite in Johnston, 4 days/week.

JPMorganChase Fellowship Program, offers a five-week paid, full-time summer fellowship held in select JPMorganChase offices. The JPMorganChase Fellowship Program is designed to attract undergraduate sophomores who are interested in early exposure to financial services careers and committed to the advancement of individuals from underrepresented groups in this industry. The JPMorganChase Fellowship Program is seeking sophomore students, including, without limitation, Black, Hispanic and Latino students, who are interested in exploring career opportunities at JPMorganChase. We are looking for dynamic individuals from diverse backgrounds and perspectives to help us grow and position our businesses for the future. All sophomore students who are interested in the Fellowship Program, regardless of background, are welcome to apply. As a Summer Fellow in the Commercial & Investment Banking - Commercial & Specialized Industries (C&SI) Track, you will be provided with an introduction to financial services and the firm. You will be exposed to our senior leaders and gain insight into how your diverse backgrounds and perspectives as financial services professionals might positively impact the future of people's lives, the firm and our industry. This opportunity will expose students to careers in financial services and include hands-on experience and a project-based curriculum, designed to help build a pathway to future employment opportunities. The JPMorganChase Fellowship Program is committed to providing early exposure and professional development opportunities to participants. Upon successful completion of the Fellowship Program, you will be considered for a 2027 Summer Internship offer. Successful completion of the internship is a significant step towards securing full-time employment with the firm. The JPMorganChase Fellowship Program will consist of one-week of training and orientation onsite at one of our firm's locations. During this time, fellows will participate in orientation to our firm, our businesses, and gain the technical and practical knowledge needed to be successful during the program. After the induction, fellows will report to the designated location for their specific line of business track. Job responsibilities Proactively engage in learning opportunities to gain a comprehensive understanding of the firm's businesses, clients and customers. Actively pursue opportunities to enhance your professional development skills, including attending training sessions, and engaging with mentors. Prepare and present a curriculum-based project to an audience of senior stakeholders. Required qualifications, capabilities, and skills Sophomore standing (expected graduation date of December 2027 through Summer 2028) Attends college/university in the U.S. (all majors considered) in good standing Demonstrates a significant commitment to diversity, opportunity and inclusion through, for example, campus activities community service work, and/or related leadership activity Possess a strong interest in developing professional skills for future opportunities in financial services Preferred qualifications, capabilities, and skills Preferred minimum cumulative GPA of at least 3.2 on a 4.0 scale To be eligible for this program, you must be authorized to work in the U.S.. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.) Locations fellows may join: Charlotte, NC Dallas, TX Boston, MA Los Angeles, CA Denver, CO Indianapolis, IN Fellows will have an opportunity to select up to three location preferences in their application. Potential placement could include any of our offices within the city's metropolitan area. About Our Track Line of Business: Commercial & Investment Bank (CIB) Track: Commercial & Specialized Industries (C&SI) In the Commercial & Specialized Industries track, you will spend a portion of the Program learning how we provide credit, cash management, capital markets, and corporate finance advisory solutions to mid-sized corporations, municipalities, and nonprofits. The Commercial & Specialized Industries group supports clients in various industries ranging from $20MM to $2B in revenue, as well as municipalities, and not-for-profit entities. Read more about Commercial Banking here. Recommended Coursework: Financial Accounting or other course providing foundational knowledge of financial statements, accounting principles, and how businesses track and report financial performance. Cover topics such as capital budgeting, financial analysis, risk management, and funding strategies, all essential for understanding business lending and credit in a Corporate Finance course. Statistics or Data Analysis equips students with quantitative skills to analyze financial data, assess credit risk, and make informed decisions based on numerical information. What's next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are way for us to initially get to know you, so it's important to complete all application questions so we have as much information about you as possible. After you confirm your application, we will review it to determine whether you meet required qualifications. If you are advanced to the next step of the process, you will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers. The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled. Applications will be reviewed on a rolling basis. We strongly encourage you to submit your application as early as possible as programs will close once positions are filled. JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities. Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.

Denver, Colorado;Seattle, Washington; Jersey City, New Jersey; Boston, Massachusetts; Washington, District of Columbia; Charlotte, North Carolina; Jacksonville, Florida; Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (****************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** Manual Ethical Hacking is part of the Application Development Security Framework Program within Bank of America's Cyber Security Assurance Offensive Security group. The program provides services to assess the vulnerability of the bank's applications to malicious hacking activity. This intermediate technical role is responsible for performing application security assessments of the bank's technologies, applications, and cyber security controls while adapting testing methods to evolving and emerging threats. Key responsibilities include performing research, understanding the bank's security policies, working with the appropriate partners to complete assessments and simulations, identifying misconfigurations and vulnerabilities, and reporting on associated risk. These individuals partner closely with security partners, CIO clients and multiples lines of business. Key Responsibilities in order of importance: + Perform assigned analysis of internal and external threats on information systems and predict future threat behavior + Incorporate threat actors' tactics, techniques, and procedures into offensive security testing + Perform assessments of the security, effectiveness, and practicality of multiple technology systems + Leverage innovative thinking to help solve problems or introduce new ideas to processes or products applicable to offensive security. + Prepare and present detailed technical information for various media including documents, reports, and notifications + Provide clear and practical advice regarding managed risks + Learn and develop advanced technical and leadership skills, Mentor Junior assessors in technical tradecraft and soft skills Required Skills: + Minimum of 4 years of professional pentesting, application security or ethical hacking experience, preferably in a large, complex, enterprise environment + Detailed technical knowledge in at least 3 of the following areas: security engineering; application architecture; authentication and security protocols; application session management; applied cryptography; common communication protocols; mobile frameworks; single sign-on technologies; exploit automation platforms; RESTful web services + SQL injection/XSS attack without the use of tools + Experience performing manual code reviews for security relevant issues + Experience working with SAST tools to identify vulnerabilities + Able to manually identify and reproduce findings, discuss remediation concepts, develop PoCs for vulnerabilities, use scripting/coding techniques, proficiently execute common penetration testing tools, triage, and support incidents, and produce high value findings + Experience performing manual web application assessments i.e., must be able to simulate a + Knowledge of network and Web related protocols/technologies (e.g., UNIX/LINUX, TCP/IP, Cookies) + Experience with vulnerability assessment tools and penetration testing techniques + Solid programming/debugging skills + Experience of using a variety of tools, included, but not limited to, IBM AppScan, Burp and SQL Map + Threat Analysis + Innovative Thinking + Technology Systems Assessment + Technical Documentation + Advisory Desired: + CISSP, CEH, OSCP, OSWE, GPEN, PenTest+ or similar + Strong programming/scripting skills This job will be open and accepting applications for a minimum of seven days from the date it was posted. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

We are seeking a highly skilled and experienced Investment Banking Analyst to join our dynamic Technology team, offering an exceptional opportunity to contribute to high-profile transactions and drive growth within a leading financial institution. Job Summary As an Analyst in the Investment Banking Division, you will be a key player in the execution of the firm's business. You will work with expert professionals at the heart of a leading global investment bank. Senior bankers will get to know you - both as a person and as a valued member of a winning team. You will experience training, hands-on learning opportunities, continuous mentoring and feedback, and numerous development opportunities. You will use your related experience to contribute to the firm's M&A execution and capital raising capabilities while helping build J.P. Morgan's franchise and reputation in the marketplace. You will develop strong functional skills in the major areas of investment banking and become a senior client executive who is capable of generating and executing your own transactions. Joining here means you'll become part of our inclusive teams and culture, unified by the firm's mission and commitment to success. Job Responsibilities Execute transactions: support due diligence, document preparation, negotiation etc and liaising with relevant counterpart at the client/other advisers (accounting, legal, etc) Working with J.P. Morgan product and sector teams Building and using complex financial models, completing valuation and analytical exercises Drafting presentation materials, management presentations, board materials, memorandums, and other presentation materials for use in M&A and capital markets transactions or strategic client dialogue Keeping abreast of key market developments and establishing knowledge of the target client base and relevant market dynamics Required qualifications, capabilities, and skills Minimum 1 year work experience in investment banking and/or front-office related role Bachelor's degree in Accounting, Economics, Finance or related field Strong accounting, finance, quantitative and business writing skills Understanding of the transaction cycle and the steps in the process and is execution oriented Impeccable communication skills with the ability to effectively interact with senior professionals, clients and key stakeholders in other line of business Self-directed, highly motivated, and able to work independently

In the FCRA Disputes Specialist role, you will be responsible for: * You will investigate credit bureau disputes received from the credit reporting agencies as well as from our customers using Citizens systems, policies and procedures. You will add pertinent information to pre-approved letters to respond to customer disputes. You will thoroughly document information relevant to the dispute details and resolution in the system of record. * Although most disputes do not require telephone contact, occasionally you will need to provide effective communication when making inquiries and to follow up with customers. * You will review various reports to troubleshoot credit bureau reporting issues prior to the monthly file run. * You will build relationships and effectively communicate across departments within Citizens to request system updates as well as obtain information relevant to resolving credit bureau disputes and reporting exceptions. * At times, you will participate in projects to review and investigate historical credit bureau reporting and make updates as needed. * You will receive training to remain up to date on credit bureau industry knowledge and trends. Qualifications * Problem-solving skills, accuracy, attention to detail, and having an analytical mindset while reviewing and investigating credit bureau disputes and reporting exceptions is critical. * The ability to function in a team environment, work independently, and organize your time to meet deadlines is a necessity. * The ability to write and speak effectively and professionally is a must. * 2-5 years of experience in the financial industry is preferred. * Previous experience in customer service, complaint resolution, letter writing, bankruptcy, loss mitigation or foreclosure is a plus. * Previous experience researching and resolving credit bureau disputes is a plus. * Bachelor's or Associate's degree preferred. High school diploma with applicable work experience is acceptable. Qualifications, Education, Certifications and/or Other Professional Credentials * Bachelor's or Associate's degree preferred. High school diploma with applicable work experience is acceptable. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: M-F 8am-5pm. Hybrid (4 days in the office) in Johnston, RI or Glen Allen, VA Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

We seek a creative, detail-oriented Web Designer to join our in-house advertising agency. The ideal candidate has a strong understanding of user experience (UX) and user interface (UI) design principles and will be responsible for designing user-friendly, visually appealing digital experiences that align with the Citizens brand. The right candidate has the drive to raise the bar on creative expression, a deep appreciation for clean, simple design, the desire to collaborate with copywriters and broader teams, and a proven ability to succinctly present and communicate creative solutions. This position will report to the SVP, Digital Channel Management and have a dotted line to the VP, Creative Director of Design, to ensure visual brand consistency. Key Responsibilities: * Collaborate with stakeholders to understand business goals and user needs * Work from agreed upon creative briefs with copywriters, creative directors, web strategists and project management teams to create digital experiences for financial products and marketing initiatives * Design and develop wireframes, conceptual mockups, website layouts and templates * Present to partners using sketches, diagrams, and visual comps to demonstrate how solutions will help meet and exceed goals * Ensure all web experiences are optimized for responsive design * Stay up to date with the latest web design trends and technologies * Understand competitive landscape, customer feedback, and metrics to refine user-centered designs Requirements: * Bachelor's degree in web design, graphic design, or a related field preferred. A human factors background is a plus. * Proven experience as a web designer, preferably in the Financial Services sector * Proficiency with Adobe Creative Cloud design applications and Figma * Excellent communication and teamwork skills * Ability to manage multiple projects and meet deadlines * A versatile team-player attitude Preferred Qualifications: * Working knowledge of HTML, CSS, JavaScript, SEO principles and web analytics tools * Experience with content management systems, such as OpenText TeamSite and Sitecore * Experience in automated workflow tools like Aprimo, Workfront, Jira, etc. * Understanding of accessibility standards and best practices LOCATION Hybrid in Charlotte, NC, or Westwood, MA, with 4 days/week of in-office collaboration Pay Transparency The salary range for this position is $130,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.). Are you a strategic, analytical thinker with a passion for fighting financial crime? Ready for the chance to drive real change in an organization? We are searching for a motivated fraud strategy analyst to help drive that transformation within our deposit client identity and onboarding space. The Deposit New Account Fraud Risk Strategies team is keenly focused on supporting product innovation and responsible growth while preventing, detecting and mitigation financial threats against our checking and savings products. This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraudulent applications, subsequent transactional patterns and operational treatment efficiencies. A successful candidate will be an individual contributor on a team of other analysts responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer and small business deposit products. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement. Key functions involve developing application and transaction monitoring, identifying business trends based on economic and portfolio conditions and executing/monitoring strategic enhancements. Sound technical knowledge of SAS / SQL, financial statements, business processes, and fraud subject matter expertise in the areas of KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities are keys to excelling in this role. Responsibilities: * Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance * Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics * Identifies business trends based on economic and portfolio conditions and communicates findings to senior management * Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights * Responsible for oversight of deposit product application fraud, trend identification and development of mitigation strategies to responsibly manage fraud risk. * Ensures effective governance and cadence on progress reviews, communication, stakeholder updates * Guarantees seamless hand off to operations team for new processes * Provide recommendations on mitigation efforts, ensuring monitors are in place, and will self-create initiatives as needed. * Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes. * Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies. * Analyze data and conduct investigations to identify patterns, trends, and anomalies indicative of potential fraud. * Identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed. Will require close coordination with partners in Fraud Technology. * Ensuring proper risk controls are deployed, while adhering to best practices. * Provide oversight on defect reviews of 3rd party/scam loss cases to identify any gaps in Fraud strategy and/or procedural adjustments. * Providing fraud requirements, testing, and development of strategies for new project and endeavors * Design and monitor key fraud metrics and KPIs to evaluate the effectiveness of fraud prevention. * Monitor Strategy performance and Optimization of existing detection strategies to determine areas where rules can be adjusted to decline fewer false positives and improve the ROI and overall performance of our fraud strategies. * Identify process improvements and efficiencies via data analysis. * Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals. Required Qualifications: * 3+ years of experience in SQL and SAS querying /coding * 3+ years of experience in fraud prevention and strategic risk mitigation * Intermediate Excel, PowerPoint and/or Tableau experience * Demonstrate strong analytical skills * Strong organizational and written / oral communication skills * Self-starter capable of generating meaningful work and driving results * Ability to work in a fast paced, dynamic environment * Strong strategic thinking skills with a track record of breaking complex problems down and developing clear strategy / action plans * Proven track record of proactively identifying optimization opportunities for existing processes * Ability to develop and/or optimize mitigation strategies or manage large fraud programs/initiatives * Aptitude for working across functional lines and organizational levels to drive results * Ability to present, lead, support, and influence senior management and business stakeholders Desired Qualifications: * BA/BS in Computer Science, Data Science, Statistics, or a related field * Business analysis / Consulting experience * Fraud subject matter expertise in these domains: KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities * 5+ years of SAS or SQL Coding experience * 5+ years of experience in fraud prevention and strategic risk mitigation * Background in Technology, Agile, Systems Integration Testing (SIT), or User Acceptance Testing (UAT) * Leadership and management skills, including development of teams and individuals * Experience with multiple banking products such as, Digital Money Movement (Zelle, ACH, Wires) Deposit (DDA, Checks), Cards (Credit and Debit) Skills: * Analytical Thinking * Business Analytics * Data and Trend Analysis * Fraud Management * Problem Solving * Collaboration * Innovative Thinking * Monitoring, Surveillance, and Testing * Presentation Skills * Risk Management * Data Visualization * Interpret Relevant Laws, Rules, and Regulations * Issue Management * Oral Communications * Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Specialist II, you will be responsible for the processing of commercial credit in support of underwriting during their origination and/or the ongoing portfolio management activities. Communicates with both internal and external customers identifying required information and provides status updates to interested parties. Maintains/updates appropriate systems, determines and orders necessary due diligence, assists with the transfer of credits, supports the establishment and maintenance of virtual credit files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by Business Banking Operations, provides general operational support for the Business Banking Operations department; enforces risk controls; maintains data governance and comply with appropriate policies, procedures, laws, and regulations. Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally! Qualifications and Requirements An Associate or Bachelor's degree is preferred or 3-5 years of relevant business experience. A minimum of 3 years in Banking and/or Financial Services. Highly motivated and is team-oriented. Analytical ability to expedite moderately complex problem resolution. Highly-effective written and oral communication skills. Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of management. Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements. Ability to effectively manage a pipeline of credits, independently prioritizing activities. Prior work experience in a business/commercial lending environment is required with knowledge of customary products, practices and policies. Knowledge of SBA processing and real estate secured lending is preferred. Advanced knowledge of typical commercial loan documentation, financial statements and due diligence is required. Must be experienced with MS Word, Excel, Outlook. Experience with AFS, RELAY, Salesforce, Alfresco, and CRM Dashboard are all pluses. Equivalent work experience may be considered as an alternative to formal degree program completion. Hours & Work Schedule Hours per Week: 40 Work Schedule: 8:00a - 5:00p EST, hybrid 4 days onsite, 1 day remote

We're looking for a highly organized, strategically grounded, and collaborative Content Development & Delivery Partner to join our Enterprise Social and Content Strategy team. This role is critical in bringing content strategies to life-overseeing execution from initial creative review through final delivery across all channels. The role is ideal for a go-getter who thrives in a dynamic environment, can juggle multiple priorities, and is passionate about delivering high-quality, on-brand creative under tight deadlines. Key Responsibilities * Content Execution & Delivery * Own the end-to-end execution of content projects after initial creative review. * Oversees production schedule and timelines to keep us on task. * Partner with Content Strategists to understand project objectives, strategy, and creative briefs. * Manage stakeholder reviews and feedback, including Legal, Risk, and Compliance. * Collaborate with Web Strategy and Publishing teams to ensure timely development and launch on dotcom. * Oversee the creation of supporting social and content assets aligned with campaign goals. * Tracks performance as pulled by content strategist to help inform future creative. * Ensure brand consistency throughout creative development process. * Optimization & Performance * Partner with SEO teams to ensure content is optimized for discoverability and performance. * Generate tracking links and reporting frameworks to measure content effectiveness. * Leverage AI tools to streamline workflows, enhance productivity, and improve content quality. * Cross-Functional Collaboration & Stakeholder Engagement * Serve as a key liaison between content strategy, key stakeholders, creative partner, and web teams. * Facilitate clear communication and alignment across multiple stakeholders and departments. * Build and maintain strong relationships with internal partners, serving as a trusted and proactive creative resource. * Attention to Detail * Manage multiple projects simultaneously, ensuring high-quality, on-time delivery in a fast-paced environment. * Responsible for quality assurance and testing processes to ensure content is accurate and polished before publication. * Additional requests as assigned by manager. Qualifications * 5-7 years of experience at a fast-paced corporate environment. * Proven experience in content operations, digital/social marketing, or project management. * Exceptional attention to detail and ability to manage multiple projects simultaneously. * Strong strategic thinking and ability to translate strategy into actionable execution. * Excellent interpersonal and communication skills; comfortable working cross-functionally. * Familiarity with SEO best practices, web publishing workflows, and content performance metrics. * Clear understanding of social media platforms, best practices and distribution. * Ability to work independently and collaboratively in a deadline-driven environment. * Design experience and familiarity with Canva and Adobe Creative Suite is a bonus. * Experience using AI tools to enhance content development and delivery. Preferred Qualifications * Background in financial services or regulated industries is a bonus but not required. * Agency experience or background. * Hours per Week: 40 * Work Schedule: M-F 8-5 4 days in New York City office, Westwood, MA or Boston MA office 1 day work from home. * Up to 15% travel possible #LI-Citizens2 Pay Transparency The salary range for this position is $75,400 - $113,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. Required Qualifications, Capabilities, and Skills Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. Ability to quickly and accurately learn products, services, and procedures. Client service experience or comparable experience. High school diploma or GED equivalent. Preferred Qualifications, Capabilities, and Skills Strong desire and ability to influence, educate, and connect customers to technology solutions. Cash handling experience.

At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include * Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. * Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. * Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. * Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. * May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials * Strong phone communication, active listening, and negotiation skills. * Demonstrated ability to thrive in a team-oriented environment. * Excellent organizational skills and ability to perform in a fast-paced, high-volume setting. * Preferred Qualifications * High School Diploma or equivalent. * Strong verbal and written communication skills. * Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday - Thursday 8:00am - 5:00pm, Friday 8:00am - 4:45pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Location: Hybrid (4 days in-office, 1 remote) at one of our hubs: Johnston, RI | Pittsburgh, PA | Phoenix, AZ | Westwood or Medford, MA | Plano, TX | Iselin, NJ | Columbus/Cleveland, OH About the Role We're looking for a proven product leader with deep Salesforce expertise to drive the strategy, roadmap, and delivery of Salesforce-based solutions for our retail banking teams. This role is critical to enabling bankers to deliver seamless, personalized experiences that improve efficiency, deepen customer relationships, and enhance satisfaction across deposits, lending, and wealth solutions. You'll operate at the intersection of business, technology, and data, partnering with stakeholders across the bank to deliver scalable, secure, and compliant solutions. If you thrive in an entrepreneurial environment, embrace ambiguity, and know how to influence through data and collaboration, this is your opportunity to make a significant impact. What You'll Do Own the product vision and roadmap for Salesforce applications supporting retail bankers and leadership. Translate banker and customer needs into initiatives, epics, and user stories with clear acceptance criteria. Lead end-to-end product lifecycle: discovery, prioritization, development, testing, deployment, and adoption. Partner with Salesforce developers, architects, and admins to deliver secure, scalable solutions aligned with retail banking workflows. Collaborate with retail leaders to identify pain points and drive process optimization. Define and track KPIs such as adoption, productivity, NPS, and operational efficiency. Ensure regulatory compliance and data security in all solutions. Champion Agile and SAFe practices, facilitating release planning and demos. Act as a trusted advisor and subject matter expert on Salesforce capabilities and retail banking processes. What We're Looking For 5+ years of product management experience, including 3+ years focused on Salesforce applications in financial services or retail banking. Strong understanding of retail banking operations (account opening, onboarding, lending, servicing, CRM). Hands-on Salesforce experience; Salesforce certifications (Admin, App Builder, Financial Services Cloud) strongly preferred. Deep familiarity with Agile/Scrum; SAFe experience a plus. Proven ability to work autonomously, manage ambiguity, and deliver results. Exceptional stakeholder management and communication skills; a bridge-builder who partners across business, tech, and data teams. Analytical mindset with experience defining KPIs and using data to drive decisions. Entrepreneurial spirit with a bias for action and a solutions-first approach. Preferred Skills Experience integrating Salesforce with core banking systems (e.g., FIS, Fiserv). Knowledge of regulatory compliance (AML, data privacy). Familiarity with customer journey mapping and omnichannel strategies. Work Schedule Hybrid: 4 days in-office, 1 day remote Hours: Monday - Friday, 40 hours/week Pay Transparency The salary range for this position is $155,000 - $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** #LI-Citizens1

Lincoln, Rhode Island **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach. Responsibilities: Provides prospects and self-directed investors with financial guidance and assistance based on their needs to deepen existing relationships Educates potential and existing clients about investment products, services, and trading strategies offered by the bank Delivers on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts Deliver exceptional service to clients by answering general account inquiries Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients Assist clients with brokerage consumer website usage and navigation Educate potential and existing clients about investment products, services and trading strategies Research and resolve client requests Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations **Required Qualifications:** **-** Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days) - Demonstrated passion and interest in financial markets - Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy - Strong analytical and organizational skills - Detail oriented, with good follow-up skills - Strong interpersonal skills - Ability to multi-task in a dynamic environment - Requires basic knowledge of the organization, products and/or services - Requires knowledge of financial markets and trading strategies - Excellent verbal and written communication skills - Proven ability to meet and exceed productivity and performance goals - Must be technologically savvy and able to quickly learn new systems - Ability to adapt and seek solutions for customers in a fast-paced environment - Must be flexible to work assigned shift within center hours of operation - Strong desire for point of call resolution - Focus on client satisfaction **Desired Qualifications:** - Call center experience is preferred but not required - Previous Brokerage experience is a plus - 1+ years of financial industry experience Skills: Account Management Advisory Client Experience Branding Customer and Client Focus Oral Communications Active Listening Attention to Detail Client Solutions Advisory Issue Management Pipeline Management Causation Analysis Client Management Policies, Procedures, and Guidelines Risk Management Trading **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials Strong phone communication, active listening, and negotiation skills. Demonstrated ability to thrive in a team-oriented environment. Excellent organizational skills and ability to perform in a fast-paced, high-volume setting. Preferred Qualifications High School Diploma or equivalent. Strong verbal and written communication skills. Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Thursday 8:00am - 5:00pm, Friday 8:00am - 4:45pm