Citizens Financial Group jobs in Pittsburgh, PA - 269 jobs

Retail Banking Operations Records Management Coordinator Work with team that is responsible for overseeing Safe Deposit, Business Continuity, and Records Management. Position specifically pertains to the Records Management Coordinator (RMC) role as a single point of contact for the business line's management of their records and inventories. RMC collaborates with the Business Records Manager (BRM) in overseeing and maintaining the required records management activities and processes. Partner with Corporate Records Management and assigned liaison to maintain a consistent working relationship and with Risk & Compliance to ensure consistency and compliance with CFG Records Management Policies and standards.Assists team with Safe Deposit and Business Continuity Planning duties when staffing needs are required. Travel will be required 25%+. Position Description: Provide advice and guidance to assigned teams on their management of their records and their appropriate classification, storage, and destruction. This includes records in any format or medium, including emails, files held on personal or shared drives and data stored in systems. Act as back up to the BRM and with RMC peers, Corporate Records Management team and assigned Team Records Champions Responsibilities Records Classification, Inventory, Retention Schedule, Off-site Storage, Structure, Maintenance, Destruction Transferring Historical Records Appoint Champions Organizational Change and Risk * Guide colleagues in identifying and classifying records to be processed as either High Risk or Secondary Records and which records are required to meet Legal, Regulatory and Operational requirements. * Update the inventory to include all record types, including electronic, record and Information Security classifications per annual policy changes and at the time of major changes. * Learn how the CFG Retention Schedule works to apply it to departmental records and process change requests for updates. * Validate the existence of a central list of all records stored off-site including details of which team they belong to, their record type and record class code. * Perform branch/office visits to ensure records are up to date and that all physical records are stored in conditions which will not cause them damage. * Understand what a Destruction Hold Order (DHO) and Legal Holds in order to process in the event one is received. * Complete annual destruction process to meet policy requirements to include High Risk Records destruction documentation. * Ensure annual review is completed to certify current inventory of records. * Delegate any tasks to assigned Champions, if applicable, but must take responsibility for overall policy compliance in their teams. * Must complete the Policy training provided by the Corporate Records Management team and be responsible for ensuring their assigned Champions have received training. Education Requirements * High school degree required; Associate/bachelor's degree preferred Position Qualifications * Superior ability to multi-task * Strong PC Skills * Working knowledge of Retail Banking applications, Iron Mountain Connect, and Microsoft Office 365 * Excellent communication and problem-solving skills * High energy level and strong work ethic * Thorough understanding of overall strategic objectives for Consumer Banking and CFG * Self-Starter who can work independently and take initiative Preferred Qualifications * Prior Records Management Experience Hours & Work Schedule * Hours per Week: 40 * Work Schedule: 4 Days in Office- Monday-Friday 8:00am - 5:00pm * Travel 25% Pay Transparency The salary range for this position is $51,709 - $65,150 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

Bridgeville, Pennsylvania;Pittsburgh, Pennsylvania; Monroeville, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. **Responsibilities:** + Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities + Assists, educates, and trains clients on conducting simple transactions through self-service technologies + Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy + Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping + Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements **Required Qualifications:** + Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment + In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months + Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client + Collaborates effectively to get things done, building and nurturing strong relationships + Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives + Confident in identifying solutions for helping new and existing clients based on their needs + Strong written and verbal communications skills + Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone) + Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances + Applies strong critical thinking and problem-solving skills to meet clients' needs + Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously + Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws) + Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance **Desired Qualifications:** + Associate's Degree or Bachelor's Degree in business, finance or a related field + Experience working in a financial center where goals were met or exceeded + Retail and/or sales experience in a salary plus incentive environment + Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded + Experience with financial information, spreadsheets and financial skills + Knowledge of banking products and services + Strong computer skills including Microsoft applications and previous experience utilizing laptop technology **Skills:** + Active Listening + Business Acumen + Customer and Client Focus + Oral Communications + Problem Solving + Account Management + Client Experience Branding + Client Management + Client Solutions Advisory + Relationship Building + Business Development + Pipeline Management + Prospecting + Referral Identification + Referral Management **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

JobID: 210702422 JobSchedule: Full time JobShift: : At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities * Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. * Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. * Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. * Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. * Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. * Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. * Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills * You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. * You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. * You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. * You have a strong passion for educating the branch team and partners, helping them stay connected and informed. * You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. * You have 1+ years of retail banking experience. * You have a high school degree, GED, or foreign equivalent. * You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills * You have 6+ months of Associate Banker (Teller) experience. * You have a college degree or military equivalent. Training and Travel Requirement * You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. * You'll need to be able to travel as required for in-person training and meetings.

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business. As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership. **Job responsibilities** + Coaches and mentors the branch team by providing training on products and services. + Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services. + Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts. + Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships. + Builds role as the internal and external mortgage expert and maintains good relationships with customers. + Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances. **Required qualifications, capabilities, and skills** + Bachelor's degree or equivalent work experience in sales and/or real estate + 3+ years of mortgage lending and proven sales experience in retail banking + Knowledge of real estate market in local area + Excellent written and oral communication skills + Knowledge of FHA, VA, FNMA, and FHLMC guidelines **Preferred qualifications, capabilities, and skills** + FHA/VA sales experience + Marketing, promoting, relationship building, and consulting skills + Intermediate PC skills in a Windows environment **FEDERAL DEPOSIT INSURANCE ACT** : This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries. This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: ********************************************************************* . Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Pittsburgh, Pennsylvania;Pittsburgh, Pennsylvania; Sewickley, Pennsylvania; Homestead, Pennsylvania; Penn Hills, Pennsylvania; Wexford, Pennsylvania; Monroeville, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. **Responsibilities:** + Executes the bank's risk culture and strives for operational excellence + Builds relationships with clients to meet financial needs + Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations + Grows business knowledge and network by partnering with experts in small business, lending, and investments + Manages financial center traffic, appointments, and outbound calls effectively + Drives the client experience + Manages cash responsibilities **Required Qualifications:** + Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client + Collaborates effectively to get things done, building and nurturing strong relationships + Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives + Is confident in identifying solutions for new and existing clients based on their needs + Communicates effectively and confidently and is comfortable engaging all clients + Has the ability to learn and adapt to new information and technology platforms + Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) + Applies strong critical thinking and problem-solving skills to meet clients' needs + Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations + Efficiently manages time and capacity + Focuses on results while acting in the best interest of the client + Can be flexible to work weekends and/or extended hours as needed **Desired Qualifications:** + Experience in financial services and knowledge of financial services industry, products and solutions + One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals + Six months of cash handling experience + Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance **Skills:** + Adaptability + Business Acumen + Customer and Client Focus + Oral Communications + Problem Solving + Account Management + Client Experience Branding + Client Management + Client Solutions Advisory + Relationship Building + Business Development + Pipeline Management + Prospecting + Referral Identification + Referral Management **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results Demonstrates a client-centric mindset, always acting in the best interest of the client Has the ability to learn and adapt to new information and technology platforms Desired Qualifications: Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66) Possesses industry knowledge and an understanding of investment products Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience Is comfortable operating in a fast-paced environment with changing and evolving responsibilities Is detail oriented Demonstrates a commitment to continuous learning and professional growth Exhibits sound judgment and discretion when handling sensitive information Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce Demonstrates professional verbal and written communication skills Skills: Account Management Client Management Customer and Client Focus Issue Management Oral Communications Business Development Client Solutions Advisory Pipeline Management Prioritization Administrative Services Emotional Intelligence Referral Identification Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 37.5

The Custodian Technician role within Real Estate Operations has responsibility for routine office cleaning and light carpentry repairs with cleaning being a major focus of this role. In this role you will respond to colleague and business requested work orders and have a routine schedule of work orders. Job Benefits * Health Benefits * Company vehicle * Company cell phone * Company tools/cleaning supplies * Company uniform, including shoes & and seasonal wear as needed Responsibilities * Cleaning, stocking and supplying designated facility areas on a regular basis (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, trash removal, etc.). * Inspecting bank facilities on a routine basis while cleaning and repairing items as required * Responding to emergency and non-emergency service requests and prioritizing work order response * Referring to vendors if necessary, via work order system * Closing out work orders upon completion; via iPad or Computerized Maintenance Management System * Completing work order correctly with minimal call backs * Providing minor office relocations of furniture and / or contents * Communicating in a pleasant and professional manner with internal and external customers * Maintaining inventory of supplies, tools and materials and purchasing supplies at the best available price * Execute periodicals for deep cleaning tasks and special projects when required Qualifications * 1 or more years of experience in janitorial and light carpentry role * Proven customer service experience and/or abilities * Competent use of MS Office applications to include MS Excel, Visio, PowerPoint and Word * Ability to travel as required * Demonstrated written and verbal communications skills * Ability to work under pressure with efficiency and accuracy * Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials * High School Degree or Equivalent * Valid Driver's License, required Hours and Work Schedule * Hours per Week: 40, overtime available * Work Schedule: Monday - Friday 5:30am - 2:00pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Consultant focused on Compliance Learning within PNC's Learning and Talent Development organization, you will be based in Pittsburgh, PA, Cleveland, OH, Downers Grove, IL, Birmingham, AL or Dallas, TX. The LDC's primary focus and efforts support all Lines of Defense (LOD) including Risk, Change, Experience and Strategy (RCES), Independent Risk Management (IRM) and Audit with a special emphasis on Technology Risk. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Consults, curates, designs, develops, facilitates and/or advises on learning and talent development solutions that fulfill business objectives. Provides career development guidance to employees and counsels managers regarding learning and talent strategies and best practices. * Partners with business and HR leaders to establish, monitor and measure learning and talent priorities. * Collaborates with internal and external stakeholders to deliver effective initiatives, leveraging skills in project management, consultation, instructional design and technology. * Develops and executes testing, deployment and communication plans, and maintains learning and talent solutions. Drives innovation by applying current trends, improving tools, and fostering a growth mindset. * Facilitates conversations with senior leaders using data driven insights to assess skill development needs. * Enables employee achievement and career journeys through program management delivery and navigation of PNC tools and resources. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Competency-based Training and Development, Consulting, Continuous Transformation, Partnering for Clients' Success, T&D: Trends and Directions, Training And Development Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 - $119,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/27/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

This role is for a Data Protection Analyst working in the Data Discovery and Protection Program. The Analyst is responsible for supporting, developing, and enhancing the Data at Rest Protection Program for both on-premise and cloud environments. The colleague will engage with Business Units across the organization, produce metrics and documentation, and implement and support tools related to the data protection program. A successful candidate will: * Assess existing scanning program to implement cloud scanning capabilities * Assist in deployment and maintenance of data scanning tools * Partner with other groups within the organization to identify and remediate data at rest access risk. * Work with risk partners to identify controls, determine control adequacy, and identify control monitoring opportunities and areas for improvement/enhancement * Assist in collecting, analyzing, and interpreting data access information and remediate permission compliance issues based on company security standards * Discern patterns of complex threat actor behavior, communicate an understanding of current and developing Cyber threats to key stakeholders, and stay current with emerging trends and threats in the field of insider threat Qualifications Required: * Understanding of information security concepts, best practices, and regulations related to data loss prevention * Understanding of enterprise security and networking technology and how the technology relates to the prevention, detection, and response of data loss * Advanced understanding of the Microsoft Office suite (e.g., Outlook, Word, Excel, PowerPoint, etc) * Excellent verbal and written communication skills (including but not limited to: correct English usage, grammar, spelling, punctuation, vocabulary, etc.). * Ability to execute work independently and as a team member with good interpersonal skills - using tact, patience and courtesy. * Experience as a security consultant * Working knowledge of cloud topology * Knowledge of file share security and Windows ACL administration * Familiarity with the Financial Services Industry * Knowledge of varying cloud platforms * Familiarity with cloud security at major cloud service providers * Certifications: Associate of (ISC)^2, CISSP, or similar. Education: * Bachelor's degree in Information Security, Computer Science or a related field OR * Bachelor's degree in Business or other field + 3 years relevant experience * Equivalent years: BA/BA = HS + 5 years of experience Pay Transparency The salary range for this position is $97,049 - $145,574 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description Great opportunity to join our Global Commercial Banking Team! The Bank of America Middle Market segment is seeking a Commercial Associate to join our Pittsburgh Team. The Middle Market segment of the Commercial Bank serves public and private companies with annual revenues of $50 million to $2 billion, primarily in the U.S. and Canada, as well as their international subsidiaries. Our client relationship teammates, located in the U.S. and around the globe, partner across our company to provide a wide range of financial services, integrated working capital management and treasury solutions, and underwriting and advisory services. This job supports client coverage teams by qualifying prospects, exploring opportunities with existing clients, preparing industry analyses, and developing innovative strategies to help us grow wallet and market share. Key responsibilities include working closely with various banking partners to create client/prospect presentations, providing support throughout the course of the transaction and strengthening client relationships. Job expectations include leveraging data to tell stories and sharing valuable insights from economic updates, markets forecasts, new business reports, and industry valuations to inform important business decisions. Successful CAs grow into Relationship Managers or other client-facing associates over ~4-5 years. Responsibilities: Supports the analysis of financial statements, market and industry data to uncover insights for client/prospect meetings, pitch books, and relationship reviews Collaborates with Market Executives, Relationship Managers, and various team members across the bank to help prepare client presentations and support client deals Observes and/or supports the credit approval process to gain knowledge of credit products and help provide clients with exposure to the bank's credit products Observes and/or supports the treasury solutions packaging process to gain exposure to treasury products/services and their related approval processes Supports the coordination of clients/prospects and partners from product and deal teams (FX & Rates, Investment Banking, International) throughout the course of a transaction Supports the delivery of new business analytics and monitors client activities as directed to aid with identifying/expanding relationships and maintaining and/or enhancing business opportunities Required Qualifications: Minimum 3 years of previous business experience Demonstrates initiative/self-motivation Possesses strong interpersonal skills Possesses strong analytical and financial modeling skills Understanding of corporate financial statements Demonstrates strong critical thinking skills Demonstrates the ability to independently make decisions Desired Qualifications: Bachelor's Degree in Accounting, Finance, or related area Formal Commercial Credit Training preferred but not required Skills: Financial Analysis Market Analysis Client Management Capital Structure Analysis Negotiating and Influencing Relationship Building Pipeline Management Client Solutions Advisory Referral Identification Data and Trend Analysis Risk Management Business Development Data Visualization Continuous Improvement Project Management Shift: 1st shift (United States of America) Hours Per Week: 40

The Floor Care Maintenance Tech role within Real Estate Operations has responsibility for floor maintenance, upholstery cleaning and temporary coverage for routine office cleaning and janitorial services within our Retail and back-office facilities. In this role you will be provided a portfolio of sites where it will be your responsibility to complete floor maintenance duties that include stripping and waxing, carpet cleaning, and deep cleaning of various floor types. Work orders will be issued for each location to complete twice yearly. Primary responsibilities include Floor maintenance cleaning of various types of flooring (VCT, Ceramic tile, carpet, wood, LVT, vinyl sheet goods, rubber tile, and other types at each facility). Use of floor machines and extractors to clean and sanitize flooring and upholstery (chairs, cubicle walls, and other soft fabric materials) and maintaining all floors and upholstery in the assigned facilities. Executing normal cleaning tasks and special projects when required cleaning designated facility areas when Janitorial staff needs coverage to include: dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc. Closing out work orders upon completion using Computerized Maintenance Management System via cellphone, iPad, or computer access at facilities, maintaining inventory of cleaning supplies, tools and materials in vehicles, and responsibility for maintaining bank supplied vehicle and electronics. Communicating in a pleasant and professional manner with internal Colleagues and external Customers. Qualifications, Education, Certifications and/or Other Professional Credentials Experience in Floor cleaning role, required. Ability to provide normal cleaning tasks and special projects when required cleaning designated facility areas when Janitorial staff needs coverage to include, (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.) Proven customer service experience Demonstrated written and verbal communications skills Ability to communicate in English, including reading and writing Ability to travel as required Ability to lift up to 50 pounds Ability to ascend and descend stairs. Ability to work under pressure with efficiency and accuracy Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials: High School Degree or Equivalent Valid Driver's License, required Hours & Work Schedule Hours per Week: 40 Possibility of some overtime during evenings and weekends Work Schedule: 4:00PM to 2:00AM Monday through Thursday

Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren't at the heart of banking - relationships are. That's why we're not looking for just any Virtual Assistant. We're looking for Citizens Virtual Assistants. What sets these colleagues apart? You look customers in the eye and greet them through a virtual video session with a smile - just like you would a friend or a neighbor. Whether you're processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day. As a Citizens Virtual Assistant, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk. What you'll do Ensure our customers are extremely satisfied with every interaction: Be the face of Citizens, be professional, friendly and helpful with every interaction Effectively communicate via video technology Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers Perform routine teller transactions and maintenance requests Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc. Provide a memorable, meaningful experience to every customer Drives sales through service: Work closely with new and existing customers to understand their financial needs and deepen relationships Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs Make referrals to appropriate business lines for new products / services Be a productive and engaged member of a dynamic team: Comply with all financial policies and procedures, state and local laws and regulations Foster strong and effective partnerships Take advantage of training and coaching to grow with Citizens in other exciting roles Bring positive energy and confidence to Citizens and its customers every day What you'll get Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers. Qualifications High School degree or GED required Spanish speaking required Prior banking experience, processing teller transactions and recommending and referring products and services to customers Positive and customer focused mindset Strong listening and highly effective communication skills; ability to showcase these skills across video Proficient in asking questions and identifying needs to enhance the customer relationship Ability to problem solve and provide solutions to customer issues Strong computer skills and comfortable using digital technology to support the delivery of business goals Ability to foster relationships with teammates and partners through collaboration Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner Ability to work hours, which can include weekends and evenings Hours & Work Schedule Hours per Week: 40 Work Schedule: M, F, and Sat required, fully onsite

Join Citizens and help shape the foundation of enterprise risk governance. We're seeking a motivated professional to play a critical role in supporting our risk management strategy and ensuring strong governance across the organization. This position offers visibility with senior leadership and the opportunity to influence risk culture while building expertise in enterprise frameworks. As a Risk Governance Senior Manager, you will be a key contributor to Citizens' risk policy and governance structure. You will collaborate on governance-related activities for executive and board-level risk committees, manage policy lifecycle processes, and partner with stakeholders across the enterprise to ensure compliance with regulatory expectations and internal standards. In addition, you will provide project and business support for the Risk Division, helping drive operational excellence and strategic initiatives. This role is ideal for a detail-oriented professional who wants to deepen their governance expertise and interface with senior and executive leadership. This position provides high visibility and collaboration with leadership across the enterprise. You will influence decision-making in support of the Enterprise Risk Management Governance Framework, support Board and Management-level Risk Committees, and guide stakeholders in applying risk governance standards effectively.Administrative elements of the role include documentation review, collaboration with policy owners and committee documentation furnishers on exhibit refinement, and recordkeeping. Why Join Us? This role offers enterprise visibility, meaningful impact, and a path for career growth in risk governance and policy leadership. If you're ready to contribute to a strong risk culture and work closely with senior stakeholders, apply today. Primary responsibilities include * Support Governance Excellence: Coordinate activities for risk committees, including producing meeting agendas and minutes, reviewing, compiling and distributing materials, and maintaining governance documentation. * Policy & Framework Administration: Manage policy review processes and ensure adherence to Citizens' Policy and Procedure Framework. * Workflow Architect: Serve as a subject matter expert on GRC application workflows that operationalize framework requirements for policies and procedures. * Regulatory & Audit Support: Assist with regulatory exams and internal audits, ensuring timely and accurate responses, as applicable. * Stakeholder Engagement: Partner with risk leaders, policy owners, and front-line units to embed governance practices and drive process improvements. * Continuous Improvement: Identify opportunities to enhance governance processes and tools. * Project & Business Support: Provide administrative and project support for the Risk Division as needed. Qualifications, Education, Certifications and/or Other Professional Credentials * Experience: 5+ years in risk management, governance, or policy development within financial services or a regulated industry. * Expertise: Understanding of risk frameworks, regulatory requirements, and governance best practices. * Technical: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams); experience with Archer/GRC, Wdesk, or Ariba is a plus. Strong writing and grammar skills is essential. * Growth Mindset: Adaptable, critical thinker willing to embrace innovation and leverage new technologies (e.g., MS Copilot) to drive efficiency and insights. * Education: Bachelor's degree required; advanced degree or certifications (e.g., FRM, CRCM) preferred. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours & Work Schedule * Hours per Week: 40+ * Work Schedule: Monday - Friday, 8:00am - 5:00pm, with some flexibility required during peak demand periods. Location: Must sit 4 days in office within the Citizens footprint and travel as required. Pay Transparency The salary range for this position is $100,000-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

JobID: 210690291 JobSchedule: Full time JobShift: Base Pay/Salary: Los Angeles,CA $100,000.00-$100,000.00; Rochester,NY $100,000.00-$100,000.00; Greenwich,CT $100,000.00-$100,000.00; Greenvale,NY $100,000.00-$100,000.00; Manhattan Beach,CA $100,000.00-$100,000.00; Westlake Village,CA $100,000.00-$100,000.00; San Diego,CA $100,000.00-$100,000.00; Washington,DC $100,000.00-$100,000.00; Las Vegas,NV $100,000.00-$100,000.00; Summit,NJ $100,000.00-$100,000.00; Seattle,WA $100,000.00-$100,000.00; Walnut Creek,CA $100,000.00-$100,000.00; Chicago,IL $100,000.00-$100,000.00; Baltimore,MD $100,000.00-$100,000.00; Pasadena,CA $100,000.00-$100,000.00; Denver,CO $100,000.00-$100,000.00; Boston,MA $100,000.00-$100,000.00; San Francisco,CA $100,000.00-$100,000.00; Palo Alto,CA $100,000.00-$100,000.00; Irvine,CA $100,000.00-$100,000.00; Minneapolis,MN $100,000.00-$100,000.00; New York,NY $100,000.00-$100,000.00; Cleveland,OH $100,000.00-$100,000.00 If you enjoy building relationships and helping develop innovative solutions while working in a fast-paced environment, then we have the role for you. Joining our Summer Analyst Program means you will be joining a team committed to building client relationships and making meaningful contributions to our business with customized wealth management solutions. As an Advisor Trainee in Global Private Bank, you will gain exposure to every facet of wealth management, including investments, lending, banking, and trust and estate planning. No client has identical goals, so understanding their unique needs and tailoring our approach to exceed expectations requires work across teams and the firm to provide first-class service. Our nine-week program kicks off with a week of induction, where you'll have training and orientation to our businesses and gain the technical and practical knowledge you'll need to start contributing to our teams. Top performers may receive a full-time offer at the end of the summer. Our advisors help clients achieve their financial goals by delivering the right solutions and services across our industry leading investments, credit, banking and Trust & Estates practices. This individualized attention supports our clients' unique goals and helps build, preserve and manage their wealth over time. Job Responsibilities: * Work with a team of advisors and specialists to bring in new clients and serve existing clients * Deliver highly customized and comprehensive solutions to help protect, manage, and grow wealth Required Qualifications, Capabilities, and Skills: * Pursuing a Bachelor's or Master's degree (Excluding MBA); Master's must be within 2 years of Bachelor's. * Expected graduation date between December 2027 and June 2028. * Currently attending a college/university in the U.S. * Highly driven, inquisitive, and proactive, with a strong desire to learn. * Enjoys working in teams to develop complex solutions. * Exceptional interpersonal, communication, analytical, and problem-solving skills. * Excellent organizational skills with the ability to multitask in a fast-paced environment. * Demonstrates good judgment and discretion with confidential information. * Genuine interest in financial markets and macro-level economic trends. * Aspires to work with external clients in a relationship-building and sales capacity. We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close. Work Authorization: To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.) Our Locations Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Birmingham, MI Boston, MA Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbus, OH Dallas, TX Denver, CO East Bay, CA Fort Lauderdale, FL Fort Worth, TX Grand Rapids, MI Greenwich, CT Houston, TX Indianapolis, IN Irvine, CA Jacksonville, FL Las Vegas, NV Long Island, NY Los Angeles, CA Miami, FL Milwaukee, WI Minneapolis, MN Naples, FL Nashville, TN New Orleans, LA New York, NY Oklahoma City, OK Orlando, FL Palm Beach, FL Palo Alto, CA Pasadena, CA Philadelphia, PA Pittsburgh, PA Rochester, NY Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA Scottsdale, AZ Seattle, WA South Bay, CA St. Louis, MO Summit, NJ Tampa, FL Tulsa, OK Washington D.C. Westlake Village, CA Join us At JPMorganChase, we're creating positive change for the diverse communities we serve. We do this by championing your innovative ideas through a supportive culture that helps you every step of the way as you build your career. If you're passionate, curious and ready to make an impact, we're looking for you. What's next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are way for us to initially get to know you, so it's important to complete all application questions so we have as much information about you as possible. After you confirm your application, we will review it to determine whether you meet required qualifications. You will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers. The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled. JPMorganChase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities. Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.

4 Days in the office from any of our locations in RI,Iselin NJ, MA, Pittsburgh PA, or Phoenix AZ. Role is not relocation eligible. At Citizens we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role and make an impact! While in this role you will serve as a key contributor and leader in the space of technological innovation. Furthermore, you will combine their technical expertise and strong leadership skills to spearhead a results driven engineering operation. Additionally, you will be given the autonomy to lead, design and develop innovative solutions to some of the biggest technical issues facing the banking industry. Lastly, while in this role, you will serve as a peer leader tasked with pursuing cutting edge initiatives and solutions and the dynamic workload that will encompass both attribute enhancements and cutting - edge innovations. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include * Serve as a key contributor to the development of data ; collaborate with stakeholders to determine solution requirements. * Actively participate in/Lead design sessions and, where applicable, apply industry best practices. * Collaborate with technical colleagues, such as Architecture & Engineering colleagues and software engineers, to determine and translate user requirements into actionable data delivery * Produce data patterns, solution design documents and create Architecture as Code in alignment with business objectives. * Develop mechanisms, applications and processes that continuously harvest big data i.e. systems architectures, programming, database design, database configuration, interface configuration, sensor configuration, etc. * Create comparative analyses of data stores and information flow within the organization; identify areas of friction, lag or compromised data integrity. * Review and manage the user interfaces of data flow mechanisms. * Produce data models in alignment with business objectives. * Perform Proof of Concepts (POCs) on new use cases, emerging technologies, and innovative data solutions. * Mentor and upskill engineering talent, fostering best practices and technical excellence across the team. * Demonstrate strong experience with integrations involved in data applications in cloud, ensuring seamless connectivity across platforms and services. * Drive adoption of modern data architectures and integrations across applications Qualifications, Education, Certifications and/or Other Professional Credentials * Required Qualifications * Bachelor's Degree in Computer Science, statistics or related field discipline * 8+ years of working experience in data engineering; experience managing engineers and/or technical personnel * Experience handling big data, building big data solutions using cloud platforms, streaming and API based solutions * Experience in Hadoop ecosystem (HDFS, Hive, PIG, Hbase, Hiveql, etc.) * Experience with ETL/ELT tools i.e. DataStage, Informatica, Sqoop, building/enhancing Inhouse ETL frameworks, etc. * Experience with the following technologies: * Relational and Cloud Databases (Oracle, MS-SQL, Snowflake, Amazon RedShift, Postgres, etc.) * Python, Java, Spark, Scala, Shell scripting, SQL, PL/SQL, etc. * SCM tools such as Bitbucket with Jira, Starteam or SVN * AWS native series such as S3, RDS, Glu, Athena, Airflow etc. * Preferred Qualifications * Master's Degree in Computer Science, statistics or related field discipline * Big Data Tech/AWS/Agile Certifications * Experience working in the financial services industry; understanding of the role of consumer and commercial banking * Experience working with machine learning technologies and/or AI * Experience with Tableau, Cognos or SAS Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday - Friday Pay Transparency The salary range for this position is $ 122,400 - $ 183,600 per yearplus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

The Commercial Card Fraud Strategy Leader leads the end‑to‑end strategy, analytics, and program oversight for fraud and credit risk within the Commercial Credit Card portfolio. The position is responsible for building advanced fraud detection capabilities, shaping risk controls, and driving operational excellence across products, processes, and systems. With a focus on analytical innovation, cross‑functional partnership, and strong governance, this leader will guide a high‑performing team to reduce losses, enhance customer experience, and ensure compliance with corporate and regulatory requirements. Key Responsibilities * Risk Strategy & Oversight * Lead end-to-end reviews of current fraud and credit risk management capabilities, strategies, and controls. * Oversee and monitor the Commercial Credit Card portfolio to reduce credit and fraud losses, mitigate employee misuse, and balance customer experience. * Identify risks, develop controls, and evaluate their effectiveness, escalating issues as appropriate. * Deliver timely escalation of risk issues to senior management and collaborate on action plans. * Analytical Leadership * Build and mentor a team of data scientists and analysts to develop and implement advanced machine learning and statistical models for fraud detection and prevention. * Drive portfolio fraud analytics across customer segments, providing actionable insights for risk strategies. * Develop predictive models to monitor and mitigate emerging fraud threats, integrating real-time detection with engineering and IT teams. * Use data-driven insights to recommend improvements to fraud prevention systems and technologies. * Program Development & Collaboration * Develop a comprehensive fraud risk management program for Commercial Card and Expense products, including key indicators for tracking and reporting. * Partner with internal stakeholders, external vendors, and customers to launch and update risk controls across products. * Act as Business Segment Relationship Manager (BSRM) for vendor partnerships, ensuring compliance with Third Party Risk Management requirements. * Collaborate with audit, business segment, and corporate risk teams to address issues and support strategic goals. * Operational Excellence * Manage, mentor, and develop a team within the Fraud Strategy & Analytics group, fostering a collaborative, innovative, and high-performance culture. * Establish team goals, measure performance, and ensure alignment with company objectives. * Drive operational efficiencies and scale through process improvements, automation, and staff development. * Develop chargeback management strategies for card issuing and travel businesses. * Documentation & Compliance * Responsible for creation and approval of risk assessments for new product launches/enhancements. * Update documentation regularly, including credit policies, procedures, and process flows. * Ensure adherence to corporate and business unit policies and regulatory requirements. Qualifications * 10+ years of experience in fraud strategy, fraud prevention, data analytics, or risk management. * 5+ years of experience in fraud risk management at commercial card issuers * Deep expertise in identity and payment fraud methods, tools, and processes for prevention, detection, and fraud operations. * Advanced proficiency in data science techniques, including machine learning, predictive modeling, and statistical analysis. * Experience with fraud detection platforms, rule engines, and data visualization tools. * Strong understanding of payment processing systems, card networks, and risks specific to card transactions and corporate expense management. * Excellent analytical, organizational, and problem-solving skills. * Strong verbal and written communication skills, with the ability to present requirements and issues clearly. * Ability to lead multiple projects simultaneously, prioritize effectively, and thrive in a fast-paced, evolving environment. * Proficiency in MS Office suite and analytical tools such as Python, R, SQL, and/or SAS. * Experience in underwriting (credit) and card fraud/disputes is preferred. * Knowledge of risk management principles and regulatory compliance requirements. * Bachelor's degree required; advanced degree preferred. In lieu of a degree, additional years of segment-specific or risk-related experience may be considered. Hours and Work Schedule: Hours per week: 40 Work Schedule: Monday - Friday Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. Pay Transparency The salary range for this position is $146,000 - $178,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

Perform independent commercial real estate appraisal reviews on high complexity/risk properties. The Senior Risk Reviewer will be assigned to larger exposure, more complex collateral typically resulting in greater risk to Citizens, whereby the reliance on experience is critical to identify major issues to protect the bank's collateral position. Ascertain compliance of appraisal reports with the applicable Citizens scope of work and federal regulatory requirements and guidance including, but not limited to: Financial Institutions Reform, Recovery, and Enforcement Act of 1989 (FIRREA; 12 USC §3331, et seq.) and the implementing regulations promulgated thereunder by the Office of the Comptroller of the Currency (OCC) at 12 CFR Part 34 (“Real Estate Lending and Appraisals”) “Uniform Standards of Professional Appraisal Practice” (USPAP); “Interagency Appraisal and Evaluation Guidelines” (“Interagency Guidelines”), dated December 2010, issued by OCC as periodically supplemented by Financial Institution Letters; and, “OCC Comptroller's Handbook: Commercial Real Estate Lending,” by the OCC, dated August 2013 (OCC Bulletin 2013-19). Manage risks associated with the commercial real estate appraisal and evaluation process for a given geographic market and/or assigned lending groups Supervisory responsibilities may include administrative supervision and required process oversight, including adherence to internal policies and procedures to ensure regulatory compliance and appraisal industry requirements for assignments Real estate risk identification, quantification and consulting (including discounted cash flow (DCF) analysis) for the various commercial lending and credit functions throughout Citizens Perform independent commercial real estate appraisal reviews of high complexity/risk properties including memorializing such review in a comprehensive written format for the benefit of internal customers (Relationship Managers/Portfolio Managers; Credit Officers); Assist in the scoping and engagement of commercial appraisal/evaluation assignments, including third-party vendor selection, analysis type, report content, report format and contract authorization in accordance with policies and procedures. Interact with senior management of Wholesale Credit Risk and Commercial Lending regarding projects especially for those properties that represented a higher degree or real estate risk or otherwise have identified appraisal issues or concerns. Manage vendor relationships Provide direct, responsive customer service to external vendors and internal customers (i.e., Relationship Managers/Portfolio Managers; Credit Officers) that RERS supports and serve as the primary liaison and point-of-contact with both internal customers and external vendors regarding regulatory requirements, identification and explanation of any issues of concern, and development/application of any potential risk mitigants. Critical Skills: Risk Assessment Regulatory Environment Due Diligence Critical Thinking Analytical Reasoning Building Relationships Communicating Effectively Advising Risk Exposure Calculation To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Qualifications: 10+ years' experience in diversified commercial appraisal experience and/or appraisal review positions May either maintain or be pursuing their (MAI) designation Thorough knowledge of real estate appraisal and valuations techniques as well as local, regional and national real estate market understanding Self-motivated and disciplined Ability to work autonomously with limited direct supervision. Excellent written and verbal communication skills Thorough understanding of USPAP, FIRREA and Interagency Appraisal and Evaluation Guidelines Strong working knowledge of PCs; Word, Excel and Access skills preferred. Strong analytical and organizational skills. Strong oral and written communication skills. Ability to work as a team player. Ability to manage numerous projects simultaneously. Flexibility and willingness to assume responsibilities for projects and tasks as assigned. Education, Certifications and/or Other Professional Credentials: Bachelor's Degree or Greater is required Certified General Real Estate Appraiser or equivalent appraisal experience MAI preferred Hours & Work Schedule: Hours per Week: 40+ Work Schedule: M-F 8-5 This position will work 4 days in office. Pay Transparency The salary range for this position is $90,640-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Manager Senior within PNC's MarCom organization, you will be based in Pittsburgh, PA; Cleveland, OH; or Philadelphia, PA. This Business Analytics Manager Senior position is for an Email Marketing Manager on the Customer Management team within the Marketing & Communications department. We're seeking an experienced Email Marketing Manager to own the day‑to‑day execution of email marketing campaigns in Salesforce Marketing Cloud, and to serve as a trusted advisor on email marketing best practices, deliverability, and evolving privacy/technology changes that impact engagement and measurement. This role will also play a key part in standing up Adobe Journey Optimizer for triggered email communications. This person will partner across Marketing, Analytics, Privacy, and Technology teams to ensure the smooth operations of email marketing. Responsibilities Include: • Own daily campaign execution in SFMC: data extension management, email content build, dynamic content, build and manage automations, quality assurance, and email deployment. • Stand up Adobe Journey Optimizer for email sends: collaborate with MarTech to configure connections; design journeys, testing and governance; document operational playbooks and train users. • Consultation on Best Practices: provide guidance on template architecture, accessibility, mobile rendering, inbox placement, etc.; establish standards for risk mitigation, testing, and quality assurance. • Monitor technology & privacy updates: track and interpret provider changes (e.g., inbox privacy features, anti‑spam updates), translate into recommendations to minimize impact to PNC Marketing. • Deliverability management: partner on authentication (SPF/DKIM/DMARC), work with deliverability vendor partner to understand potential issues and works toward resolution, understand best deliverability practices. • Data & analytics: understanding integrations with other MarTech platforms, knowledge of available data to be used for analytics, and expertise on how to leverage data • Compliance & governance: follow approved email marketing related controls, coordinate with Privacy and/or Compliance when appropriate to ensure compliance with all regulations, define standard operating practices and ensure adherence • Process excellence: standardize intake, enforce SLAs, and continually optimize working models with Growth Marketing and Marketing Operations Preferred Qualifications: • Hands on management of Salesforce Marketing Cloud with Email Studio experience • Working knowledge of Adobe Journey Optimizer (or comparable journey orchestration platform) and eagerness to lead initial deployment and operational rollout is a plus • Strong grasp of deliverability and inbox privacy dynamics; ability to adapt measurement frameworks when opens/clicks or device signals change • Proficiency with HTML/CSS for email, modular templates, and familiar with JSON • Comfortable with SQL and understanding data related to audience development and extracts for reporting/analytics PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description Directs the strategic design, management, and implementation of an enterprise-wide business analytics programs to drive customer solutions, service innovation and profitability. Leads development and execution of complex analytical solutions to meet business requirements . Leading the research, development and adoption of new and emerging analytics technologies; identifying technology-based business opportunities. Implementing mechanisms for ensuring that information provided is accurate, meaningful, has integrity, manages risk and meets the needs of the senior leadership. Directing, motivating, developing and managing the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAnalytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic PlanningCompetenciesAnalytical Thinking, Business Analytics, Business Case Justification, Effective Communications, Emerging Technologies, Organizational Savvy and PoliticsWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s) LicensesNo Required License(s) Pay TransparencyBase Salary: $80,000.00 - $192,050.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 01/14/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

We are seeking a highly organized and detail-oriented professional to serve as a Senior Project & Administrative Support Specialist. This hybrid role combines project coordination, data analysis, and administrative support for the Fraud Customer Service Center and corporate functions. The ideal candidate will have experience working with senior leadership, managing multiple priorities, and contributing to high-impact initiatives. This is an excellent opportunity to work closely with fraud leadership and cross-functional teams, while developing relationships that value your input and execution. Key Responsibilities Assist in project planning, developing timelines, and allocating resources for corporate and fraud-related initiatives. Conduct data analysis to support decision-making and evaluate project performance. Generate and manage daily reports related to Fraud Customer Service operations, including parameter changes. Support management of day-to-day performance of offshore vendor partners, ensuring alignment with service-level agreements, key performance indicators, and contractual obligations Collaborate with quality, training, reporting and workforce management to ensure offshore teams receive the right support, guidance, and feedback to improve outcomes Support management with tracking of queues, mailboxes, production files, vendor expenses and other operational metrics. Coordinate and track the completion of deliverables across Fraud Customer Service Prepare and follow up on tasks and requests from associated business lines. Manage assigned projects from initiation through completion, ensuring deadlines are met. Maintain project documentation and prepare reports for project status updates. Contribute to process improvement initiatives by identifying areas of optimization and implementing best practices. Monitor and track project risks throughout the project lifecycle. Qualifications Proven ability to work with senior leadership and cross-functional teams. Strong organizational and prioritization skills; able to manage multiple tasks under pressure. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and SharePoint. Familiarity with bank systems and applications is preferred. Excellent verbal and written communication skills. Minimum of 2 years of experience in a team leadership or management support role. Fraud Operations experience preferred Experience supporting offshore vendor relationships preferred Self-motivated, flexible, and dependable. Ability to use existing procedures to solve routine or standard problems. Work Schedule • Hours per Week: 40 • Schedule: Monday through Friday, 8:30 AM - 5:00 PM position is 4 days in office 1 day from home at our office in Riverside, RI or Pittsburgh, PA The salary range for this position is $37.50 hourly- $42.31 per hour . Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** .