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Senior Director jobs at Citizens Financial Group - 87 jobs

  • Vice President, B2B Client Solutions Specialist

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210660055 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $104,500.00-$170,000.00; New York,NY $118,750.00-$197,000.00 Are you looking to revolutionize traditional retail and online experiences? If so, you've found the right team! As a B2B Payables Client Solution Specialist in the Commercial Bank's Payments organization, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. Job responsibilities Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap Required qualifications, capabilities and skills 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products, with a focus on commercial card and payables product set Strong technical expertise, payments industry knowledge and consultative experience to support complex solutioning and design sessions with clients and prospects Strong executive level presentation skills, including ability to consult and sell at the C-level Exceptional ability to understand client and prospect needs and turn needs into mandated business through solution-based selling that clearly articulates operational and financial benefits Ability to generate ideas to help coverage teams identify and drive the development of new business Excellent selling and negotiation skills always ensuring the full value of J.P. Morgan is clearly communicated Strong writing and analytical skills to support RFP responses, presentation content and ROI analysis development Demonstrated prior experience working in a highly matrixed and complex organization Preferred qualifications, capabilities, and skills Applicable market/industry experience Diligence to maintain up-to-date and accurate pipeline reports. Team-oriented with the ability to develop strong working relationships with clients, peers, and cross-functional partners.
    $118.8k-197k yearly 5d ago
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  • Head of Financial Analysis - Asset Management- Managing Director

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210686945 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $250,000.00-$450,000.00; New York,NY $250,000.00-$450,000.00 Join JPMorganChase as the Head of Financial Analysis, providing support for Asset Management across all businesses and functions. J.P. Morgan Asset & Wealth Management Finance and Business Management has an exciting new opportunity for the Global Head of Planning and Analysis of the Asset Management business. This role offers the chance to report directly to the Head of Asset & Wealth Management Planning and Analysis, with a dotted line accountability to the Asset Management Chief Financial Officer. As the Head of Financial Analysis - Asset Management within J.P. Morgan Asset & Wealth Management Finance and Business Management, you will lead the planning and analysis efforts for the Asset Management business. You will be responsible for delivering business intelligence reporting, management information, and competitor analysis support. This role offers the opportunity to develop analytical capabilities, manage core deliverables, and promote transformation projects to completion. You will also lead the expense agenda and create a best-in-class reporting and analytics ecosystem, while working closely with global teams to achieve strategic objectives. Job responsibilities: * Manage the Asset Management team building key processes and systems to ensure timely, robust, accurate and relevant analysis and information provided to business heads, CFOs and Corp P&A leads, as well as Business Management, Product Controllers and other stakeholders. Key focus will be on developing the analytical capabilities of the organization to enhance AM business-focused support while simultaneously managing the demands of core P&A deliverables for AM and Corporate. Includes ownership of the budget and forecasting processes, revenue control, expense management (including assisting with enforcement of AM's expense policy), as well as several other key business metrics and processes. * Build on the many use cases of transformation projects already under way and bring it to completion. Deliver reliable, accurate and timely reporting solutions across AM front office and support functions. Key reporting functions include client analytics, P&L, headcount, scorecards, regulatory and support for planning & outlook. * Lead the expense agenda for the CFO and Finance leaders of AM including the framework, analytics, reporting and ad-hoc analysis to provide insights to AWM CEO and CFO * Create best-in-class reporting and analytics ecosystem that builds on dashboard environment by addressing reporting redundancy and simplifying navigation amongst existing reports. Bring to market tangible and scalable use cases for AI and LLMs to further harness insights from our finance and non-finance data. * Work closely with relevant business and CFOs across the globe on return-oriented geographic expansion and to execute on expense efficiencies and synergies across the footprint. Be "the voice" of Asset Management on attendance patterns, ratio seating and associated analytics. * Responsible for reviewing potential new business opportunities * Attract, developing and retaining a team of world class finance professionals Required qualifications, capabilities, and skills: * 15+ years of finance and overall business management experience in a complex financial organization * Outstanding analytical and presentation skills * Proven ability to act independently with excellent decision-making skills * Proven ability to work well under pressure and handle multiple projects and initiatives at same time * Strong leadership skills with experience in demanding global environments, including building and motivating high-performance teams with a global focus. * Demonstrated expertise in strategic planning, issue resolution, negotiation, and leading internal reviews to assess business and financial choices for achieving objectives. * Proven ability to identify and mitigate risk based on company and industry guidelines, while driving innovation and process improvement. * Superior verbal and written communication skills, especially when engaging with senior-level management. * Results-oriented background with a track record of delivering complex data in digestible formats and identifying opportunities for innovation. * Extensive knowledge of MIS, accounting, product/client profitability, activity-based costing, project management, transfer pricing, and revenue sharing. * Proficient in Tableau, Alteryx, Excel, PowerPoint, and emerging technologies such as ChatGPT, with experience working in matrix structures and across multiple locations.
    $250k-450k yearly Auto-Apply 49d ago
  • Product Director Compensation & Pay

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director in Compensation & Pay within Total Rewards, you lead innovation through the development of products and features that delight employees. As a key leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address employee needs and expectations **Job responsibilities** + Develops and oversees the product roadmap, vision, development, execution, risk management, and business growth targets for a portfolio of products + Leads the product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth + Leads, coaches and mentors a product team on best practices, such as service blueprints, solution generation, market research, storyboarding, and product delivery, enabling them to effectively deliver on objectives + Owns product performance and is accountable for investing in enhancements to achieve business objectives + Monitors market trends, conducts competitive analysis, and identifies opportunities for product improvement and evolution + Gathers and analyze user feedback and data to drive continuous improvement and innovation in the compensation and pay employee experiences. + Partners with leaders across business, technology, product, corporate, legal, regulatory, and operations to identify and manage new and existing opportunities, initiatives, and processes related to compensation and pay. Define clear product goals and objectives, while identifying risks and developing mitigation strategies. + Communicates the vision, strategy, and progress around compensation and pay products to stakeholders at all levels, building consensus and alignment around shared goals. + Leads within a highly complex, and rapidly changing environment including across the legal and regulatory space, demonstrating a willingness to roll up your sleeves and pitch in wherever necessary to ensure great employee experiences and compliance. **Required qualifications, capabilities, and skills** + 8+ years of experience or equivalent expertise in product management, leading across strategy and delivery of products or technology applications + 5+ years of people management experience; proven ability to lead, motivate, develop and inspire teams. + Extensive knowledge of the product development lifecycle and experience with technical & experience design, and data analytics + Proven ability to influence the adoption of key product life cycle activities including ideation, discovery, requirements definition, strategic development, and overall value management + Strong analytical skills and experience with data-driven decision-making. + Excellent communication and interpersonal skills, with the ability to influence and collaborate across a diverse leadership group and with cross-functional teams. + Passion for understanding customer needs and delivering exceptional user experiences. + Demonstrated experience in defining and tracking key performance indicators (KPIs) to measure the success of products and related initiatives, with the ability to use data to make informed decisions and optimize strategies. + Proven experience in working with cross-functional teams, including engineering, design, legal & regulatory, marketing, and operations to manage bottlenecks, provide escalation management, and ensure successful product development and launch. **Preferred qualifications, capabilities, and skills** + Experience in integrating AI technologies into product development, with a focus on improve end user experiences and driving efficiencies while reducing operational risk. + Preferred experience supporting global products and requirements within a globally matrixed, regulated organization + Knowledge of Oracle HCM (Human Capital Management) is a plus. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Jersey City,NJ $180,500.00 - $285,000.00 / year
    $180.5k-285k yearly 60d+ ago
  • Director of Product, Jobs and Work Architecture

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    As a Product Director of Jobs within the Total Rewards Product team, you lead innovation through the development of products and features that delight employees. As a key leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address employee needs and expectations. This Product Director will spearhead the transformation of our organization's job architecture and skill-to-job relationship to unlock transformation at scale. In this role, you will direct the development and implementation of innovative solutions that modernize how we define jobs, map skills-to-jobs, and support a multitude of connected and cohesive employee experiences across the enterprise. **Job responsibilities** + Develops and oversees the product roadmap, vision, development, execution, risk management, and business growth targets for products that support future of job architecture and skills mapping within the organization + Leads the product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth + Leads, coaches and mentors a product team on best practices, such as service blueprints, solution generation, market research, storyboarding, and product delivery, enabling them to effectively deliver on objectives + Owns product performance and is accountable for investing in enhancements to achieve business objectives + Monitors market trends, conducts competitive analysis, and identifies opportunities for product improvement and evolution that identify emerging trends in job architecture, skills taxonomies, and talent management + Gathers and analyze user feedback along with internal and market data to drive continuous improvement and innovation in job architecture and skills domain + Direct and partner with cross-functional teams, including business, technology, product, data, design, corporate, legal, regulatory, and operations, to design, build, launch new tools, frameworks, or platforms that streamline job architecture updates and skills mapping + Define clear product goals, objectives and key results, while identifying risks and developing mitigation strategies. + Communicates the vision, strategy, and progress around jobs and related skills products to stakeholders at all levels, building consensus and alignment around shared goals + Leads within a highly complex, and rapidly changing environment including across the legal and regulatory space, demonstrating a willingness to roll up your sleeves and pitch in wherever necessary to ensure great employee experiences and compliance **Required qualifications, capabilities, and skills** + 8+ years of experience or equivalent expertise in product management, leading across strategy and delivery of products or technology applications + 5+ years of people management experience; proven ability to lead, motivate, develop and inspire teams + Extensive knowledge of the product development lifecycle and experience with technical & experience design, and data analytics + Proven ability to influence the adoption of key product life cycle activities including ideation, discovery, requirements definition, strategic development, and overall value management + Strong analytical skills and experience with data-driven decision-making + Excellent communication and interpersonal skills, with the ability to influence and collaborate across a diverse leadership group and with cross-functional teams + Passion for understanding customer needs and delivering exceptional user experiences + Demonstrated experience in defining and tracking key results (KRs) and key performance indicators (KPIs) to measure the success of products and related initiatives, with the ability to use data to make informed decisions and optimize strategies + Proven experience in working with cross-functional teams, including engineering, design, legal & regulatory, marketing, and operations to manage bottlenecks, provide escalation management, and ensure successful product development and launch **Preferred qualifications, capabilities, and skills** + Experience in integrating AI technologies into product development, with a focus on improved end user experiences and driving efficiencies while reducing operational risk + Preferred experience supporting global products and requirements within a globally matrixed, regulated organization with a proven ability to represent and navigate across senior executives across functions + Experience in job architecture, job design, and/or skills strategy + Knowledge of Oracle HCM (Human Capital Management) + Analytical acumen, with the ability to derive insights from data sets to help drive strategy and experience + Experience in large scale workforce tranformation JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Jersey City,NJ $180,500.00 - $285,000.00 / year
    $180.5k-285k yearly 60d+ ago
  • Check Fraud Strategy - Vice President

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.. As a Check Fraud Strategy Vice President in Consumer and Community Banking, you will work closely with the fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers. You will partner with the consumer and business banking, operations, technology and product teams. Our team leverages analytics to develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts. **Job Responsibilities** + Manage a team of fraud strategy professionals to monitor fraud trends in the portfolio + Develop insights around potential gaps in defenses and propose solutions using data from across the firm + Leverage advanced machine learning models and other advanced analytics + Develop strategies and actions that balance fraud losses, operational expenses, and customer impacts + Work closely with partners across the firm to develop a joint list of projects + Deliver solutions that keep the firm and customers safe from fraud while supporting business growth + Collaborate with the fraud risk technical product team to deliver best-in-class fraud fighting capabilities **Required Qualifications, Capabilities, and Skills** + Bachelor's or Master's degree + 7+ years of professional experience related to strategic analytics, risk management, or data science + Strong knowledge of programming language like SAS, SQL + Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity + Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint + Ability to mentor and develop a team of analysts, managing their book of work to deliver on business objectives + Excellent organizational and project management skills; able to manage competing priorities under tight deadlines + Proven ability to collaborate and build strong partnerships. + Intellectual curiosity with a proven ability to learn quickly + High degree of initiative, self-direction, and ability to work well under pressure **Preferred Qualifications, Capabilities and Skills** + Prior experience working in Fraud risk, especially Check Fraud + Passion for problem solving **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $105k-135k yearly est. 60d+ ago
  • Check Fraud Strategy - Vice President

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.. As a Check Fraud Strategy Vice President in Consumer and Community Banking, you will work closely with the fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers. You will partner with the consumer and business banking, operations, technology and product teams. Our team leverages analytics to develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts. Job Responsibilities Manage a team of fraud strategy professionals to monitor fraud trends in the portfolio Develop insights around potential gaps in defenses and propose solutions using data from across the firm Leverage advanced machine learning models and other advanced analytics Develop strategies and actions that balance fraud losses, operational expenses, and customer impacts Work closely with partners across the firm to develop a joint list of projects Deliver solutions that keep the firm and customers safe from fraud while supporting business growth Collaborate with the fraud risk technical product team to deliver best-in-class fraud fighting capabilities Required Qualifications, Capabilities, and Skills Bachelor's or Master's degree 7+ years of professional experience related to strategic analytics, risk management, or data science Strong knowledge of programming language like SAS, SQL Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint Ability to mentor and develop a team of analysts, managing their book of work to deliver on business objectives Excellent organizational and project management skills; able to manage competing priorities under tight deadlines Proven ability to collaborate and build strong partnerships. Intellectual curiosity with a proven ability to learn quickly High degree of initiative, self-direction, and ability to work well under pressure Preferred Qualifications, Capabilities and Skills Prior experience working in Fraud risk, especially Check Fraud Passion for problem solving
    $105k-135k yearly est. Auto-Apply 60d+ ago
  • Fraud Strategy - Vice President

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210679762 JobSchedule: Full time JobShift: Day : Bring your expertise to JPMorganChase. As part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Vice President within the Fraud Strategy Team, you will be responsible for designing and managing fraud strategies, capabilities, and processes including working with Product and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts. Job Responsibilities * Manage and enhance 3rd Party Fraud strategy to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency * Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance * Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection * Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance * Stay on top of the industry trends and adopt industry best practices * Build a high performing team through recruiting and developing talents Required qualifications, capabilities, and skills * 6+ years of experience in credit or fraud risk management * Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners * Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions * Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions * Strong process management and project management skills with the ability to drive capability development * Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders * Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
    $105k-135k yearly est. Auto-Apply 60d+ ago
  • Business Operations Director - Transformation & Strategic Initiatives

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Join a premier global financial institution and help shape the future of operations. As a key member of our leadership team, you will drive impactful change and deliver innovative solutions. Collaborate with senior leaders and cross-functional partners to set a bold vision for operational excellence. Inspire high-performing teams and foster a culture of continuous improvement. Make a lasting impact on our customers, employees, and business outcomes. As a Business Operations Director - Transformation & Strategic Initiatives at JPMorgan Chase within the Consumer & Community Banking Operations team, you will define and execute a multi-year transformation roadmap. You will leverage industry best practices and emerging technologies to deliver end-to-end improvements in customer and employee experiences. This role requires strong collaboration with senior leadership, business partners, and external advisors. You will ensure alignment with strategic objectives and deliver measurable wins along the way. The position is based in Columbus, OH; Wilmington, DE; Indianapolis, IN; Heathrow, FL; or Tampa, FL. You will serve as a thought leader in operations, bringing expertise in large-scale change initiatives and consulting or advisory roles. The role involves championing a culture of innovation, agility, and continuous improvement. You will oversee operational risk identification and mitigation, ensuring compliance with regulatory requirements. The successful candidate will inspire and mentor teams, fostering collaboration and high performance. This is an opportunity to drive transformation at scale and influence the strategic direction of our operations function. Job Responsibilities Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends. Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management. Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution. Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies. Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance. Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture. Develop and present robust business cases for strategic initiatives. Manage multiple priorities and deliver results under tight deadlines. Leverage data, technology, and process reengineering to drive operational improvements. Monitor progress and measure outcomes to ensure sustained results. Serve as a trusted advisor to stakeholders at all levels. Required Qualifications, Capabilities, and Skills Several years experience as an Executive Director or similar external position Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking. Bachelor's degree in Business Administration, Operations Management, or a related field. Proven track record of leading complex, cross-functional initiatives in a highly regulated environment. Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Demonstrated ability to manage multiple priorities and deliver results under tight deadlines. Experience with structured change management methodologies (e.g., Prosci ADKAR). Ability to develop and present robust business cases. Strong stakeholder engagement skills and team leadership and talent development. Preferred Qualifications, Capabilities, and Skills Strong understanding of consumer banking operations and technology. MBA or advanced degree preferred. Experience with data-driven transformation initiatives. Familiarity with industry best practices in operational excellence. Ability to foster a culture of innovation and continuous improvement. Experience working with external advisors and consultants.
    $114k-146k yearly est. Auto-Apply 19d ago
  • Sr Director of Infra Engineering- Proxy/Secure Edge (SSE)

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210697995 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $199,500.00-$300,000.00 Partner with a company that's devoted to shaping the future of infrastructure in financial services. Let's collaborate to explore uncharted territories and achieve extraordinary feats together. As a Senior Director of Infrastructure Engineering at JPMorganChase within the Network Product Line, you have direct management of multiple areas of the firm's technology infrastructure. Your deep knowledge and expertise are leveraged to set the overall direction and short-term operational goals. Work cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. You will lead end-to end strategy for an engineering and operations for the Broadcom/Bluecoat proxy estate; architect and deliver an internally hosted SSE platform at a global scale. You will serve as the accountable owner for client-facing web security controls and enterprise egress architecture, partnering with senior stakeholders across Network Services, Cybersecurity, Employee Platforms and other lines of business. You will help champion customer and developer experience (CX/DX), clear guidance, and fast time-to-value- while meeting regulatory, risk, and resiliency requirements. Job responsibilities * Manages multiple technical areas and collaborates on technology projects across different technical domains * Promotes and champions the development of technological methods, techniques, and various analytical approaches across the infrastructure engineering domain * Ensures technical compliance, risk, and security, is adopted and that service level agreements and solution scalability needs are met * Manages multiple stakeholders and complex projects consisting of large teams * Applies cross-functional technical expertise, leadership, and comprehensive business knowledge to a broad range of infrastructure engineering areas by communicating, managing, and implementing strategic and operational plans * Develops and executes the function's objectives with accountability for outcomes * Be responsible for staffing, budget and relevant profit and loss * Mentors and coaches junior engineers and technologists * Champions the firm's culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills * 12+ years in network/security engineering; 5+ years leading large, distributed engineering teams and mission‑critical platforms (30+ staff). * Deep expertise with Broadcom/Bluecoat stack (ProxySG/CAS/SMC), PAC files, ICAP/DLP, TLS 1.3 decryption, Kerberos/SPNEGO, and header‑injection patterns. * Proven record building/operating SSE‑aligned services (SWG, ZTNA, CASB, DLP integrations) at enterprise scale with measurable CX/DX improvements. * Strong automation background (Python; Terraform/Ansible; policy‑as‑code) and telemetry integration (synthetic monitoring, real‑user metrics, Grafana/Datadog), SIEM, and ticketing. * Hands‑on experience with multi‑region resiliency, global load balancing, egress segmentation, and change governance. * Demonstrated AWS networking/security expertise for proxy workloads (VPC/TGW/PrivateLink/NLB/Route 53, Direct Connect, IAM/KMS, CloudWatch/VPC Flow Logs); experience building developer-friendly, self-service cloud services. * Experience managing and developing large cross-functional teams within the infrastructure engineering discipline * Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale * Experience leading complex projects supporting infrastructure engineering design, scaling, resilience, and system performance assessments * Extensive experience hiring, developing, and recognizing talent * Experience managing and developing budgets Preferred qualifications, capabilities, and skills * Experience with one or more next‑gen firewall/SSE vendors: Palo Alto Networks (PAN‑OS, Prisma Access), Fortinet (FortiGate/FortiManager), Zscaler (ZIA/ZPA), Netskope (SWG/ZTNA/CASB). * Prior ownership of a global proxy estate or SSE platform in a complex, regulated financial institution. * F5 GTM/LTM integration, secure egress patterns, and performance optimization (on‑prem and cloud). * AWS certification (Solutions Architect or Network Specialty) and security certifications (e.g., CISSP, CCSP) are a plus.
    $199.5k-300k yearly Auto-Apply 19d ago
  • Compliance and Ops Risk Test Manager - Vice President

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.
    $101k-133k yearly est. Auto-Apply 38d ago
  • Compliance and Ops Risk Test Manager - Vice President

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a **Compliance and Operations Risk Test Manager** in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. **Job responsibilities** + Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. + Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. + Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. + Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. + Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. **Required qualifications, capabilities, and skills** + 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. + Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. + Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. + Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. + Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
    $101k-133k yearly est. 36d ago
  • Compliance and Ops Risk Test Manager - Vice President

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities * Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. * Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. * Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. * Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. * Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills * 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. * Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. * Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. * Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. * Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.
    $101k-133k yearly est. Auto-Apply 37d ago
  • Executive Director - Asset Based Lending, Operations Director

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. **Job responsibilities** + **Strategic Leadership & Collaboration:** Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. + **Business Analysis & Solution Delivery:** Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. + **Senior Stakeholder Engagement:** Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. + **Operational, Financial, and Technical Oversight:** Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. + **Capability Assessment & Roadmap Development:** Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. + **Team Leadership:** Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. **Required qualifications, capabilities, and skills** + 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. + Bachelor's degree. + Experience in commercial lending transactions and loan documentation. + Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. + Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. + Ability to lead in a continuously changing and agile business environment. + Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. + Proven ability to make decisions and advise others with a strong understanding of business risk implications. + Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. + Demonstrated experience applying advanced knowledge of at least one intelligent automation application. **Preferred qualifications, capabilities, and skills** + MBA or Master's degree + Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Chicago,IL $142,500.00 - $225,500.00 / year
    $142.5k-225.5k yearly 11d ago
  • Executive Director - Asset Based Lending, Operations Director

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210694416 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $142,500.00-$225,500.00 Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities * Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. * Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. * Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. * Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. * Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. * Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills * 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. * Bachelor's degree. * Experience in commercial lending transactions and loan documentation. * Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. * Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. * Ability to lead in a continuously changing and agile business environment. * Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. * Proven ability to make decisions and advise others with a strong understanding of business risk implications. * Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. * Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills * MBA or Master's degree * Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment
    $142.5k-225.5k yearly Auto-Apply 12d ago
  • Business Operations Director - Branch Workforce Planning

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. **Job Responsibilities:** + Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership + Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans + Drive digital transformation and AI adoption in workforce planning processes and tools + Design, implement, and continuously improve workforce planning products to optimize demand-supply matching + Oversee daily service and staffing levels to ensure achievement of business goals and service standards + Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools + Prepare and present executive-level business analysis, projections, and performance trends to senior management + Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning + Oversee budget and financial planning for workforce initiatives + Ensure compliance with regulatory, data, and operational standards + Drive innovation and continuous improvement in workforce planning **Required Qualifications, Capabilities, and Skills:** + Bachelor's degree required + 15+ years progressive leadership experience, including 10+ years in retail and financial services + Demonstrated management and leadership skills, preferably in a large company + Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) + Strong communication, presentation, and writing skills + Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools + Proven ability to deliver measurable business results through workforce optimization + Track record of driving innovation and continuous improvement in workforce planning + Ability to influence senior leaders and build consensus across diverse stakeholder groups + Effective communicator, able to package and present complex information in executive formats + Demonstrated ability to lead through change and ambiguity **Preferred Qualifications, Capabilities, and Skills:** + Master's degree in business, analytics, or related field + Experience with digital transformation and AI in workforce planning + Experience managing large teams in a matrixed environment + Familiarity with regulatory and compliance standards in financial services + Experience with advanced analytics and business intelligence tools + Proven success in talent development and succession planning + Experience in budget and financial planning for workforce initiatives Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $98k-136k yearly est. 3d ago
  • Business Operations Director - Branch Workforce Planning

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. Job Responsibilities: Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans Drive digital transformation and AI adoption in workforce planning processes and tools Design, implement, and continuously improve workforce planning products to optimize demand-supply matching Oversee daily service and staffing levels to ensure achievement of business goals and service standards Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools Prepare and present executive-level business analysis, projections, and performance trends to senior management Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning Oversee budget and financial planning for workforce initiatives Ensure compliance with regulatory, data, and operational standards Drive innovation and continuous improvement in workforce planning Required Qualifications, Capabilities, and Skills: Bachelor's degree required 15+ years progressive leadership experience, including 10+ years in retail and financial services Demonstrated management and leadership skills, preferably in a large company Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) Strong communication, presentation, and writing skills Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools Proven ability to deliver measurable business results through workforce optimization Track record of driving innovation and continuous improvement in workforce planning Ability to influence senior leaders and build consensus across diverse stakeholder groups Effective communicator, able to package and present complex information in executive formats Demonstrated ability to lead through change and ambiguity Preferred Qualifications, Capabilities, and Skills: Master's degree in business, analytics, or related field Experience with digital transformation and AI in workforce planning Experience managing large teams in a matrixed environment Familiarity with regulatory and compliance standards in financial services Experience with advanced analytics and business intelligence tools Proven success in talent development and succession planning Experience in budget and financial planning for workforce initiatives
    $98k-136k yearly est. Auto-Apply 4d ago
  • Executive Director - Asset Based Lending, Operations Director

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. Bachelor's degree. Experience in commercial lending transactions and loan documentation. Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. Ability to lead in a continuously changing and agile business environment. Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. Proven ability to make decisions and advise others with a strong understanding of business risk implications. Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills MBA or Master's degree Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment
    $102k-150k yearly est. Auto-Apply 13d ago
  • U.S. Private Bank - Private Banker - Vice President or Executive Director

    Jpmorganchase 4.8company rating

    Cleveland, OH jobs

    We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience Generate business results and acquire new assets, both from existing client base and new client acquisition Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Connect your clients across all lines of business of J.P. Morgan Chase & Co. Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Required Qualifications, Capabilities, and Skills Six plus years of work experience in Private Banking or Financial Services Bachelor's Degree required Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date Proven sales success and strong business acumen Strong community presence with an established network Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts Focuses on the client experience and works tirelessly on the client's behalf Preferred Qualifications, Capabilities, and Skills MBA, JD, CFA, or CFP preferred Proactive, takes initiative, and uses critical thinking to solve problems Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate
    $140k-224k yearly est. Auto-Apply 60d+ ago
  • Senior Director Partner Executive, Embedded Payment Partnerships

    U.S. Bank 4.6company rating

    Cincinnati, OH jobs

    Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** We are hiring a Senior Director, Partner Executive to expand our embedded payments partnerships and cultivate new technology alliances. Our Technology Partnerships team establishes and deepens strategic relationships with leading Technology Platforms, ISVs, and the Developer community. These alliances advance Elavon's strategy of seamlessly integrating payment acceptance into the broader ecosystem, meeting the evolving omni/multi-channel needs of our merchants today and into the future. This is a pivotal moment to join a dynamic, growing team as we unify diverse solution offerings under the 'One Bank' vision-directly accelerating revenue growth for Elavon and our strategic partners by unlocking new embedded payment opportunities and enabling innovative commerce experiences. A strong grasp of the technical landscape-including payment rails, networks, and software platforms-is a significant asset in this role. The ability to navigate and connect the dots between technology providers, integration frameworks, and the broader payments ecosystem will empower you to unlock new partnership opportunities and deliver innovative solutions. **Key Responsibilities** + Source, onboard, and scale Tier-1 embedded payment partnerships while maximizing value across existing relationships. + Identifyand engage new partners in core industry verticals; develop executive-level relationships across product, commercial, and technical stakeholders. + Build andmaintaina robust pipeline of high-potential prospects and drive progression from evaluation to commercial agreement and go-to-market launch. + Manage the entire sales lifecycle-frominitialprospecting through contract execution, go live, and beyond. + Collaborate with cross-functional teams to lead solution workshops, develop financial analyses, and refine embedded payments strategy. **Required Skills & Competencies** + Requires up to 10% travel + Commercial Acumen: Proven ability to structure deals and drive revenue through partnerships. + Technical Understanding: Deep knowledge of payment technologies, APIs, and integration processes is an asset. Candidates shoulddemonstratehands-on experience with technical solutioning, API documentation, andintegrationworkflows. Familiaritywith ERP, eCommerce, and SaaS platforms (SAP, Oracle, Microsoft, Google, Shopify, Adobe) is a plus. + Relationship Management: Strong interpersonal skills to manage complex, multi-stakeholder relationships. + Strategic Thinking: Ability to develop and execute multi-year partnership strategies and drive growth. + Agility & Innovation: Comfortable operating in fast-paced, evolving environments. + Experience: 10+ years in business development, partnerships, payments, or financial services (or equivalent). + Education: Bachelor's degree in a related field preferred. + Data & Tools:Demonstratedexpertisein customer relationship management, data analysis, artificial intelligence applications, and Microsoft Office software-including Salesforce, Excel, SQL, and related platforms. + Domain Expertise: Experience with embedded finance or payment solutions is highly desirable. + Communication & Negotiation: Excellent executive communication and negotiation skills. Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically eight to 10 years of relevant experience If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here (************************************************* . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**
    $111.6k-131.3k yearly 11d ago
  • Director of Corporate Insurance

    Keybank 4.4company rating

    Cleveland, OH jobs

    Director, Corporate Insurance Job Overview: The Director of Corporate Insurance develops and executes the insurance strategy for KeyCorp and its subsidiaries, focusing on risk containment and insurable risk within the context of a partially self-insured program. Responsibilities: The Director of Corporate Insurance, reporting to Key Legal, will develop and execute the insurance strategy for KeyCorp and its subsidiaries. Key responsibilities include designing and procuring insurance programs, managing relationships with internal and external stakeholders, overseeing claims management, and ensuring compliance with risk management policies and contractual and regulatory obligations. The Director engages with lines of business, corporate committees, and senior executives, including the KeyCorp Board of Directors, and must be effective in identifying, presenting, and discussing issues relative to insurance and insurability with individuals at all levels throughout the organization. The successful candidate will develop a thorough understanding of the Company's operations and build partnerships across the business and insurance industry to be able to identify, quantify and manage insurable risks. This role will provide risk management expertise and guidance to ensure relevant risks are adequate covered by insurance and/or alternative risk management mechanisms. The role involves the supervision of a small team. Primary responsibilities include: Insurance Program Design and Procurement: Leading the budget and design of the insurance program structure (i.e., limits, retentions, policy form, etc.), selection of insurers, and binding of policies, including Property and Casualty, Executive Risks (D&O, Employment Practices, Fiduciary), Financial Institution Bond, Cyber/Information Security, Aviation, Contingent Liability, and other policies as needs arise. Collecting and validating information for the insurance underwriting process. Representing the company in underwriting meetings and coordinating the involvement of senior executives as appropriate. Staying informed about industry trends and making adjustments to programs as required. Relationship Management: Developing, cultivating, and managing relationships with internal stakeholders and third-party service providers, including legal, brokers, insurers, and third-party claims management administrators. Serving as a subject matter expert in understanding insurance issues, recommending solutions, and implementing programs to optimize operations. Leading a team and mentoring and cultivating growth in department personnel and others who rely on Corporate Insurance for subject-matter support. Claims and Financial Management: Overseeing the management of all insured/self-insured claims in conjunction with brokers, insurers, legal counsel, and third-party administrators. Participating in trials and mediations with internal and external legal counsel. Participating in all aspects of the company's subrogation efforts. Drafting and reviewing language and documentation relevant to indemnity, risk containment, risk transfer and insurance in corporate leases, client documents, and vendor agreements. Overseeing administration of the company's insurance risk management information system. Coordinating with Finance for appropriate allocation of premiums and proper levels for loss reserves as confirmed by actuarial partners. Position Requirements: Required: Bachelor's degree in risk management and insurance, finance, business administration, or related field. 10+ years of experience in large-lines insurance, including executive risks, with at least some experience in insurance risk management. Candidates with fewer years of experience may be considered if they demonstrate extensive and relevant expertise Strong leadership experience, including demonstrated ability to develop teams and create partnerships. Understanding of basic financial and accounting concepts and their applicability to insurance. Proficiency in MS Office - Excel, Word, and PowerPoint. Ability to work with a risk management information system such as Riskonnect. Travel up to 5% - International travel required Preferred: MBA, JD, CPCU, ARM Experience in a large financial institution. Experience in a public company. Experience working with risk management systems. Extensive knowledge of diverse lines of coverage, including those in layered and quota-share programs. Experience managing large and/or complex claims. Strong verbal and written presentation skills. #LI-BS2 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/08/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote
    $116k-216k yearly Auto-Apply 3d ago

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