Senior Director jobs at Citizens Financial Group

JobID: 210686945 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $250,000.00-$450,000.00; New York,NY $250,000.00-$450,000.00 Join JPMorganChase as the Head of Financial Analysis, providing support for Asset Management across all businesses and functions. J.P. Morgan Asset & Wealth Management Finance and Business Management has an exciting new opportunity for the Global Head of Planning and Analysis of the Asset Management business. This role offers the chance to report directly to the Head of Asset & Wealth Management Planning and Analysis, with a dotted line accountability to the Asset Management Chief Financial Officer. As the Head of Financial Analysis - Asset Management within J.P. Morgan Asset & Wealth Management Finance and Business Management, you will lead the planning and analysis efforts for the Asset Management business. You will be responsible for delivering business intelligence reporting, management information, and competitor analysis support. This role offers the opportunity to develop analytical capabilities, manage core deliverables, and promote transformation projects to completion. You will also lead the expense agenda and create a best-in-class reporting and analytics ecosystem, while working closely with global teams to achieve strategic objectives. Job responsibilities: * Manage the Asset Management team building key processes and systems to ensure timely, robust, accurate and relevant analysis and information provided to business heads, CFOs and Corp P&A leads, as well as Business Management, Product Controllers and other stakeholders. Key focus will be on developing the analytical capabilities of the organization to enhance AM business-focused support while simultaneously managing the demands of core P&A deliverables for AM and Corporate. Includes ownership of the budget and forecasting processes, revenue control, expense management (including assisting with enforcement of AM's expense policy), as well as several other key business metrics and processes. * Build on the many use cases of transformation projects already under way and bring it to completion. Deliver reliable, accurate and timely reporting solutions across AM front office and support functions. Key reporting functions include client analytics, P&L, headcount, scorecards, regulatory and support for planning & outlook. * Lead the expense agenda for the CFO and Finance leaders of AM including the framework, analytics, reporting and ad-hoc analysis to provide insights to AWM CEO and CFO * Create best-in-class reporting and analytics ecosystem that builds on dashboard environment by addressing reporting redundancy and simplifying navigation amongst existing reports. Bring to market tangible and scalable use cases for AI and LLMs to further harness insights from our finance and non-finance data. * Work closely with relevant business and CFOs across the globe on return-oriented geographic expansion and to execute on expense efficiencies and synergies across the footprint. Be "the voice" of Asset Management on attendance patterns, ratio seating and associated analytics. * Responsible for reviewing potential new business opportunities * Attract, developing and retaining a team of world class finance professionals Required qualifications, capabilities, and skills: * 15+ years of finance and overall business management experience in a complex financial organization * Outstanding analytical and presentation skills * Proven ability to act independently with excellent decision-making skills * Proven ability to work well under pressure and handle multiple projects and initiatives at same time * Strong leadership skills with experience in demanding global environments, including building and motivating high-performance teams with a global focus. * Demonstrated expertise in strategic planning, issue resolution, negotiation, and leading internal reviews to assess business and financial choices for achieving objectives. * Proven ability to identify and mitigate risk based on company and industry guidelines, while driving innovation and process improvement. * Superior verbal and written communication skills, especially when engaging with senior-level management. * Results-oriented background with a track record of delivering complex data in digestible formats and identifying opportunities for innovation. * Extensive knowledge of MIS, accounting, product/client profitability, activity-based costing, project management, transfer pricing, and revenue sharing. * Proficient in Tableau, Alteryx, Excel, PowerPoint, and emerging technologies such as ChatGPT, with experience working in matrix structures and across multiple locations.

JobID: 210687745 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $180,500.00-$285,000.00; Palo Alto,CA $180,500.00-$285,000.00 Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director for Infrastructure Platforms AI/ML Emerging Product in Infrastructure Platforms team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. This role is essential in our team's mission to develop and deliver innovative, state-of-the-art products and solutions that strategically integrate and leverage AI to unlock business value for the consumers of our products. Job responsibilities * Oversees the product roadmap, vision, development, execution, risk management, and business growth targets * Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth * Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives * Owns product performance and is accountable for investing in enhancements to achieve business objectives * Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation * Establishes and defines metrics that align AI product roadmaps with business value, ensuring accountability and transparency. * Leads cross-functional teams to ensure product capabilities and features are cohesive and complimentary, delivering a consistent experience for customers Required qualifications, capabilities, and skills * 8+ years of experience or equivalent expertise delivering products, projects, or technology applications * Extensive knowledge of the product development life cycle, technical design, and data analytics * Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Experience driving change within organizations and managing stakeholders across multiple functions * Champion a culture of customer-centricity, collaboration, and continuous improvement within IP product teams. Strong understanding of modern product management practices, such as discovery, design thinking, prototyping, journey mapping, competitive analysis, addressable market segmentation, prioritization, and roadmap development * Demonstrated ability to coach, mentor, and develop others, both individually and at scale. Experience influencing cross-functional teams and senior stakeholders without direct authority * Excellent communication, facilitation, and storytelling skills, with the ability to make complex concepts clear and actionable. Strong analytical and systems thinking skills, able to connect day-to-day practices to organizational strategy and outcomes. Proven experience in product management, including product lifecycle management from concept to launch. Ability to define product vision, strategy, and roadmap in alignment with business goals. Experience in gathering and prioritizing product and customer requirements. * Strong analytical skills to assess market trends, customer needs, and competitive landscape. Understanding of market dynamics and the ability to adapt strategies to changing conditions. * Experience in managing budgets, resources, and timelines for strategic product development projects. * Extensive experience in building and managing products for AI/ML platforms. Knowledge of AI/ML algorithms, data structures, and software development practices. Experience in designing and managing complex architectures for AI/ML infrastructure both on-prem and cloud-based solutions. Preferred qualifications, capabilities, and skills * Recognized thought leader within a related field * Familiarity with AI technology stack along with current market and industry trends. * Specialized training or certifications in AI/ML, cloud computing, or product management is a plus. * Bachelor's degree in Computer Science, Engineering, Business Analytics or a related field; MBA or Master's degree preferred. * Experience working in technical product management or within infrastructure product domains

As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.. As a Check Fraud Strategy Vice President in Consumer and Community Banking, you will work closely with the fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers. You will partner with the consumer and business banking, operations, technology and product teams. Our team leverages analytics to develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts. Job Responsibilities Manage a team of fraud strategy professionals to monitor fraud trends in the portfolio Develop insights around potential gaps in defenses and propose solutions using data from across the firm Leverage advanced machine learning models and other advanced analytics Develop strategies and actions that balance fraud losses, operational expenses, and customer impacts Work closely with partners across the firm to develop a joint list of projects Deliver solutions that keep the firm and customers safe from fraud while supporting business growth Collaborate with the fraud risk technical product team to deliver best-in-class fraud fighting capabilities Required Qualifications, Capabilities, and Skills Bachelor's or Master's degree 7+ years of professional experience related to strategic analytics, risk management, or data science Strong knowledge of programming language like SAS, SQL Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint Ability to mentor and develop a team of analysts, managing their book of work to deliver on business objectives Excellent organizational and project management skills; able to manage competing priorities under tight deadlines Proven ability to collaborate and build strong partnerships. Intellectual curiosity with a proven ability to learn quickly High degree of initiative, self-direction, and ability to work well under pressure Preferred Qualifications, Capabilities and Skills Prior experience working in Fraud risk, especially Check Fraud Passion for problem solving

As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.. As a Check Fraud Strategy Vice President in Consumer and Community Banking, you will work closely with the fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers. You will partner with the consumer and business banking, operations, technology and product teams. Our team leverages analytics to develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts. **Job Responsibilities** + Manage a team of fraud strategy professionals to monitor fraud trends in the portfolio + Develop insights around potential gaps in defenses and propose solutions using data from across the firm + Leverage advanced machine learning models and other advanced analytics + Develop strategies and actions that balance fraud losses, operational expenses, and customer impacts + Work closely with partners across the firm to develop a joint list of projects + Deliver solutions that keep the firm and customers safe from fraud while supporting business growth + Collaborate with the fraud risk technical product team to deliver best-in-class fraud fighting capabilities **Required Qualifications, Capabilities, and Skills** + Bachelor's or Master's degree + 7+ years of professional experience related to strategic analytics, risk management, or data science + Strong knowledge of programming language like SAS, SQL + Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity + Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint + Ability to mentor and develop a team of analysts, managing their book of work to deliver on business objectives + Excellent organizational and project management skills; able to manage competing priorities under tight deadlines + Proven ability to collaborate and build strong partnerships. + Intellectual curiosity with a proven ability to learn quickly + High degree of initiative, self-direction, and ability to work well under pressure **Preferred Qualifications, Capabilities and Skills** + Prior experience working in Fraud risk, especially Check Fraud + Passion for problem solving **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210679762 JobSchedule: Full time JobShift: Day : Bring your expertise to JPMorganChase. As part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Vice President within the Fraud Strategy Team, you will be responsible for designing and managing fraud strategies, capabilities, and processes including working with Product and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts. Job Responsibilities * Manage and enhance 3rd Party Fraud strategy to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency * Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance * Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection * Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance * Stay on top of the industry trends and adopt industry best practices * Build a high performing team through recruiting and developing talents Required qualifications, capabilities, and skills * 6+ years of experience in credit or fraud risk management * Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners * Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions * Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions * Strong process management and project management skills with the ability to drive capability development * Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders * Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210639839 JobSchedule: Full time JobShift: : As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.. As a Check Fraud Strategy Vice President in Consumer and Community Banking, you will work closely with the fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers. You will partner with the consumer and business banking, operations, technology and product teams. Our team leverages analytics to develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts. Job Responsibilities * Manage a team of fraud strategy professionals to monitor fraud trends in the portfolio * Develop insights around potential gaps in defenses and propose solutions using data from across the firm * Leverage advanced machine learning models and other advanced analytics * Develop strategies and actions that balance fraud losses, operational expenses, and customer impacts * Work closely with partners across the firm to develop a joint list of projects * Deliver solutions that keep the firm and customers safe from fraud while supporting business growth * Collaborate with the fraud risk technical product team to deliver best-in-class fraud fighting capabilities Required Qualifications, Capabilities, and Skills * Bachelor's or Master's degree * 7+ years of professional experience related to strategic analytics, risk management, or data science * Strong knowledge of programming language like SAS, SQL * Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity * Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint * Ability to mentor and develop a team of analysts, managing their book of work to deliver on business objectives * Excellent organizational and project management skills; able to manage competing priorities under tight deadlines * Proven ability to collaborate and build strong partnerships. * Intellectual curiosity with a proven ability to learn quickly * High degree of initiative, self-direction, and ability to work well under pressure Preferred Qualifications, Capabilities and Skills * Prior experience working in Fraud risk, especially Check Fraud * Passion for problem solving To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Join a premier global financial institution and help shape the future of operations. As a key member of our leadership team, you will drive impactful change and deliver innovative solutions. Collaborate with senior leaders and cross-functional partners to set a bold vision for operational excellence. Inspire high-performing teams and foster a culture of continuous improvement. Make a lasting impact on our customers, employees, and business outcomes. As a Business Operations Director - Transformation & Strategic Initiatives at JPMorgan Chase within the Consumer & Community Banking Operations team, you will define and execute a multi-year transformation roadmap. You will leverage industry best practices and emerging technologies to deliver end-to-end improvements in customer and employee experiences. This role requires strong collaboration with senior leadership, business partners, and external advisors. You will ensure alignment with strategic objectives and deliver measurable wins along the way. The position is based in Columbus, OH; Wilmington, DE; Indianapolis, IN; Heathrow, FL; or Tampa, FL. You will serve as a thought leader in operations, bringing expertise in large-scale change initiatives and consulting or advisory roles. The role involves championing a culture of innovation, agility, and continuous improvement. You will oversee operational risk identification and mitigation, ensuring compliance with regulatory requirements. The successful candidate will inspire and mentor teams, fostering collaboration and high performance. This is an opportunity to drive transformation at scale and influence the strategic direction of our operations function. Job Responsibilities Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends. Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management. Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution. Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies. Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance. Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture. Develop and present robust business cases for strategic initiatives. Manage multiple priorities and deliver results under tight deadlines. Leverage data, technology, and process reengineering to drive operational improvements. Monitor progress and measure outcomes to ensure sustained results. Serve as a trusted advisor to stakeholders at all levels. Required Qualifications, Capabilities, and Skills Several years experience as an Executive Director or similar external position Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking. Bachelor's degree in Business Administration, Operations Management, or a related field. Proven track record of leading complex, cross-functional initiatives in a highly regulated environment. Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Demonstrated ability to manage multiple priorities and deliver results under tight deadlines. Experience with structured change management methodologies (e.g., Prosci ADKAR). Ability to develop and present robust business cases. Strong stakeholder engagement skills and team leadership and talent development. Preferred Qualifications, Capabilities, and Skills Strong understanding of consumer banking operations and technology. MBA or advanced degree preferred. Experience with data-driven transformation initiatives. Familiarity with industry best practices in operational excellence. Ability to foster a culture of innovation and continuous improvement. Experience working with external advisors and consultants.

Join a premier global financial institution and help shape the future of operations. As a key member of our leadership team, you will drive impactful change and deliver innovative solutions. Collaborate with senior leaders and cross-functional partners to set a bold vision for operational excellence. Inspire high-performing teams and foster a culture of continuous improvement. Make a lasting impact on our customers, employees, and business outcomes. As a Business Operations Director - Transformation & Strategic Initiatives at JPMorgan Chase within the Consumer & Community Banking Operations team, you will define and execute a multi-year transformation roadmap. You will leverage industry best practices and emerging technologies to deliver end-to-end improvements in customer and employee experiences. This role requires strong collaboration with senior leadership, business partners, and external advisors. You will ensure alignment with strategic objectives and deliver measurable wins along the way. The position is based in Columbus, OH; Wilmington, DE; Indianapolis, IN; Heathrow, FL; or Tampa, FL. You will serve as a thought leader in operations, bringing expertise in large-scale change initiatives and consulting or advisory roles. The role involves championing a culture of innovation, agility, and continuous improvement. You will oversee operational risk identification and mitigation, ensuring compliance with regulatory requirements. The successful candidate will inspire and mentor teams, fostering collaboration and high performance. This is an opportunity to drive transformation at scale and influence the strategic direction of our operations function. **Job Responsibilities** + Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends. + Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management. + Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution. + Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies. + Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance. + Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture. + Develop and present robust business cases for strategic initiatives. + Manage multiple priorities and deliver results under tight deadlines. + Leverage data, technology, and process reengineering to drive operational improvements. + Monitor progress and measure outcomes to ensure sustained results. + Serve as a trusted advisor to stakeholders at all levels. **Required Qualifications, Capabilities, and Skills** + Several years experience as an Executive Director or similar external position + Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking. + Bachelor's degree in Business Administration, Operations Management, or a related field. + Proven track record of leading complex, cross-functional initiatives in a highly regulated environment. + Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Demonstrated ability to manage multiple priorities and deliver results under tight deadlines. + Experience with structured change management methodologies (e.g., Prosci ADKAR). + Ability to develop and present robust business cases. + Strong stakeholder engagement skills and team leadership and talent development. **Preferred Qualifications, Capabilities, and Skills** + Strong understanding of consumer banking operations and technology. + MBA or advanced degree preferred. + Experience with data-driven transformation initiatives. + Familiarity with industry best practices in operational excellence. + Ability to foster a culture of innovation and continuous improvement. + Experience working with external advisors and consultants. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience Generate business results and acquire new assets, both from existing client base and new client acquisition Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Connect your clients across all lines of business of J.P. Morgan Chase & Co. Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Required Qualifications, Capabilities, and Skills Six plus years of work experience in Private Banking or Financial Services Bachelor's Degree required Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date Proven sales success and strong business acumen Strong community presence with an established network Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts Focuses on the client experience and works tirelessly on the client's behalf Preferred Qualifications, Capabilities, and Skills MBA, JD, CFA, or CFP preferred Proactive, takes initiative, and uses critical thinking to solve problems Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director in Infrastructure Platforms - Technology Risk and Controls Team, , you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Owns, maintains, and develops a product backlog across various technology risk and controls aligned application teams and data engineers across Infrastructure platforms Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Build cross sub-LOB relationships with similar product leaders to produce a unified vision for technology risk and controls apps and tools. Identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Proven leader in Product who has managed complex systems and teams or recognized thought leader within a related field Track record of success with measurable business impact Background in Agile/scrum methodologies with working knowledge of collaboration tools such as JIRA and Confluence Ability to translate business strategy into technical product roadmaps and general understanding of modern software architecture patterns Excellent oral and written communication and presentations skills across various stakeholders and senior management; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior management Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Proficient knowledge of risk management frameworks, regulations, and industry best practices CSPO, PSPO, POPM, ICA-APO, PMI-ACP or other industry-recognized product owner certifications CISM, CRISC, CISSP, or other industry-recognized risk certifications

As an Area Product Owner within the CCB Finance Data & Insights team, you will assume a critical and influential role in shaping, defining, and executing the strategic vision and roadmap for our Business Intelligence (BI) and profitability initiatives. In this capacity, you will work collaboratively and synergistically with a diverse array of cross-functional teams, including but not limited to Chief Financial Officers (CFOs), Business Units, P&A, Technology, and Data & Analytics (D&A), and Design departments. Your efforts will be directed towards supporting and enhancing our operations in key areas such as Home Lending Originations, Home Lending Real Estate and Servicing. Your primary responsibilities will include overseeing and managing the monthly account-level balance sheet and profitability processes, ensuring accuracy, efficiency, and alignment with organizational goals. You will be tasked with developing and implementing innovative and cutting-edge BI solutions, leveraging advanced tools such as Thoughtspot and Tableau to provide actionable insights and drive data-driven decision-making. Additionally, you will play a pivotal role in supporting and advancing our efforts by data wrangling, creating and deploying new Databricks tables and BI tools that enhance our capabilities and deliver value to our stakeholders. In this role, you will be expected to lead a global team of over 25, demonstrate strong leadership, communication, and analytical skills, as well as a deep understanding of financial data and BI technologies. Your ability to work effectively with cross-functional teams and stakeholders will be essential to your success, as you drive initiatives that contribute to the overall growth and profitability of the organization. Job Responsibilities: Collaborate with CFO's, Business, Technology, Planning & Analysis, D&A teams to support Home Lending account-level profitability and balance sheet processes. Develop and maintain BI solutions using Thoughtspot and Tableau to provide actionable insights and support decision-making. Utilize Databricks for data processing and analysis to enhance BI capabilities. Design and develop dashboards for reporting and performance tracking across various business units. Ensure data accuracy and integrity in all reporting and analysis activities. Provide training and support to team members and stakeholders on BI tools and processes. Stay updated with industry trends and best practices in BI and data analytics. Working closely with Product Agility and Product Operations teams, ensure good Product Management practices, jira hygiene, reporting, and track agility metrices, leverage agility tools Manage and track project progress using Jira, ensuring alignment with business objectives and timely delivery. Facilitate Jira processes, including backlog grooming, sprint planning, and retrospectives, to optimize team performance and productivity. Required qualifications, capabilities, and skills: Minimum of 10 years experience with Financial Services and/or Data Analytics Bachelor's degree in Business, Finance, Information Technology, or a related field. Proven experience in Business Intelligence, data analysis, or a similar role. Strong understanding in BI tools such as Alteryx, ThoughtSpot and Tableau. Experience with Databricks or similar data processing platforms is highly desirable. Strong understanding of Jira processes and experience in managing projects using Jira. Strong analytical and problem-solving skills with a keen attention to detail. Proactive self-starter with the ability to deliver value added support to business partners in a dependable, timely and accurate manner. Excellent communication and collaboration skills to work effectively with all levels of management, cross-functional teams and influence business partners. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Required qualifications, capabilities, and skills: Experience with Hyperion Essbase is a plus. Familiarity with Home Lending finance industry is a plus.

JobID: 210682909 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $199,500.00-$300,000.00 Partner with a company that's devoted to shaping the future of infrastructure in financial services. Let's collaborate to explore uncharted territories and achieve extraordinary feats together. As the Senior Director of Infrastructure Engineering at JPMorgan Chase within the Infrastructure Platforms, you will have direct management responsibilities over multiple areas of the firm's technology infrastructure. Your extensive knowledge and expertise will be utilized to establish the overall direction and short-term operational objectives. You will work cross-functionally to promote the adoption and implementation of technical methodologies across various teams, helping the firm stay at the forefront of industry trends, best practices, and technological advancements. Job responsibilities * Manages multiple technical areas and collaborates on technology projects across different technical domains * Lead and Mentor a team who works on Technology areas include network security, WiFi, Cellular, Satellite, Switching & Routing (LAN & WAN), SSE and SD WAN * Promotes and champions the development of technological methods, techniques, and various analytical approaches across the infrastructure engineering domain * Ensures technical compliance, risk, and security, is adopted and that service level agreements and solution scalability needs are met * Manages multiple stakeholders and complex projects consisting of large teams * Applies cross-functional technical expertise, leadership, and comprehensive business knowledge to a broad range of infrastructure engineering areas by communicating, managing, and implementing strategic and operational plans * Develops and executes the function's objectives with accountability for outcomes * Be responsible for staffing, budget and relevant profit and loss * Mentors and coaches junior engineers and technologists * Champions the firm's culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills * Formal training or certification on Network Solutions concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization. * Demonstrates deep technical expertise with designing, implementing and evolving network solutions to customers needs * Demonstrates strong leadership and execution skills ensuring network resiliency, security and stability. * Proven track record of driving network automation. * Experience managing and developing large cross-functional teams within the infrastructure engineering discipline * Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale * Experience leading complex projects supporting infrastructure engineering design, scaling, resilience, and system performance assessments * Extensive experience hiring, developing, and recognizing talent * Experience managing and developing budgets Preferred qualifications, capabilities, and skills * Experience in banking and financial services regulatory environment * Experience with managing and deploying large scale global networks

JobID: 210692014 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $175,750.00-$260,000.00 As the Head of AM Operations Data Strategy, you will be responsible for defining and executing a comprehensive strategy for the development, governance, and delivery of data across Asset Management Operations, with a particular focus on position, transaction, performance, and attribution data domains. This executive role ensures that data is managed as a strategic asset, supporting business objectives, operational excellence, advanced analytics, and reporting. The role requires deep expertise in fund accounting, investment accounting, and accounting principles to ensure data integrity and compliance across all operational processes. The successful candidate will ensure that data inputs, outputs, and impacts are well understood and optimized for key consumers, including portfolio managers, investment specialists, client service teams, and other operations stakeholders. Job Responsibilities: Drive Data Strategy & Governance * Partner with the AWM Chief Data Officer (CDO) to define target data architecture and maintain the scope and boundaries for the position, transaction, performance, and attribution data domains, ensuring alignment with Asset Management's data strategy. Collaborate with business process owners and lead data architects in Technology to design scalable, flexible data architecture for these domains, aligned with business needs and accounting requirements. * Own the data landscape for position, transaction, performance, and attribution domains, including migration planning from legacy systems of record (SORs) to strategic SORs. * Identify and govern Critical Data Elements (CDEs) within these domains, supporting regulatory requirements and documenting data consumption and publication to ensure data lineage and compliance with accounting standards. * Own all data domain artifacts (e.g., data dictionary, data quality rules, data lineage documentation) for position, transaction, performance, and attribution data, and manage a team of AM Operations Data Owners to support the creation, maintenance, and enhancement of these artifacts. * Ensure that data management practices for these domains adhere to clearly defined principles, with a robust operating model sustained in partnership with AM Operations leadership. * Manage the governance and evolution of the data domain structure by participating in the Data Architecture Council and making decisions on domain change requests. * Promote data literacy and a data-driven culture within the position, transaction, performance, and attribution data domains and with Product and Operations partners. * Collaborate with other Data Owners to ensure data integration, integrity, and secure access, while enforcing domain boundaries and validating data quality, especially for accounting-related and performance data. * Own and enforce data contracts, ensuring clear agreements of data quality, accessibility, and usage standards between data producers and consumers. * In partnership with AWM-CDO, work with Product Owners to prioritize data initiatives, manage escalations, and define governance frameworks, including the Data Governance Life Cycle (DGLC), to align with business goals and accounting standards. * Develop and articulate the 'Data Value Proposition' for position, transaction, performance, and attribution data domains, ensuring alignment with business goals and driving initiatives that maximize value derived from these data assets. Develop & Enhance Data Products * Lead engagement with data producers and consumers to understand evolving requirements of the user community, with a focus on position, transaction, performance, and attribution data. * Align with reporting, BI, and data science communities to assess needs for these domains, including accounting, regulatory, and performance reporting. * Develop discoverable and reusable data product requirements for transformation and AI/ML use cases, focused on oversight and scale of Operations data domains. * Lead the identification and prioritization of key datasets in these domains, and create roadmaps for data distribution, including enhancements and new products; monitor usage metrics to drive adoption. * Oversee the construction and registration of data products, ensuring accessibility for AI/ML use cases by sourcing, curating, and assembling position, transaction, performance, and attribution data effectively. * Ensure data is described consistently and meets firmwide standards on documentation, vocabularies, interoperability, and accounting principles. * Ensure that data inputs, outputs, and impacts are well understood and optimized for key consumers, including portfolio managers, investment specialists, client service teams, and other operations stakeholders. Oversee the Mitigation of Data Risks * Oversee data risk metrics through participation in the Data Risk Governance Council and Data Use Council, engaging in discussions and escalation around governance, especially for position, transaction, performance, and attribution data. * Set direction for Product Owners to ensure effective data management within these domains and alignment to execute domain strategies. * Drive Product Owners to execute responsibilities in line with policy expectations for data associated with their domain, including: * Uplift of data quality and implementation of business data quality rules, addressing data quality issues, and driving remediation plans. * Effective management of data retention and destruction. * Ensuring appropriate capabilities are in place to comply with data entitlements and visibility expectations, protecting the security and confidentiality data, and ensuring compliance with relevant regulations and accounting standards. Required qualifications, capabilities, and skills: * Bachelor's degree with demonstrable industry experience in a data-related role, with experience in fund accounting, investment accounting, and accounting principles. * Subject matter expertise in position, transaction, performance, and attribution data domains within an Asset Management ecosystem. * Experience managing delivery across multiple workstreams with varying timelines, priorities, and complexities, especially in accounting, performance, and operations environments. * Demonstrated ability to manage tight delivery timelines and ensure the product and organization are on track to execute and deliver strategic changes that meet goals. * Ability to execute via successful internal partnerships with other organizations, with the ability to influence people at all levels across a broad variety of job functions. * Excellent leadership skills in managing products, programs, projects, and teams. * Structured thinker and effective communicator with excellent written communication skills. Ability to crisply articulate complex technical, performance, and accounting concepts simply to senior audiences with poise and confidence. * Technical understanding of data management and governance, cloud-based data platforms, or data architecture required. * Understanding of product development and Agile methodologies, with experience in product management focused on data products and data-driven decision-making. Preferred qualifications, capabilities, and skills: * Strong familiarity with data management tooling (e.g., quality, observability, discovery, profiling). * Experience with regulatory reporting and compliance in Asset Management Operations. * Experience supporting data needs and impacts for portfolio managers, investment specialists, client service, and operations stakeholders. * Strong familiarity with advanced analytics, machine learning, and AI applications in a business context. * Demonstrated experience with cloud-based data platforms and technologies (e.g., AWS, Azure, Google Cloud).

Join a team valuing innovation, work with cutting-edge tech in payroll, and collaborate with experts to enhance processes. As a Payroll Tax Operations, Vice President within our team, you will oversee all aspects of payroll tax compliance, reporting, and process improvement for our US employee base. You will lead a team of payroll tax professionals, partner with internal and external stakeholders, and ensure adherence to federal, state, and local regulations. Job responsibilities Lead and manage the US payroll tax operations team, fostering a culture of excellence and accountability. Oversee all payroll tax compliance activities, including filings, payments, and reconciliations at federal, state, and local levels. Develop and implement payroll tax policies, procedures, and controls to ensure regulatory compliance and operational efficiency. Collaborate with HR, Finance, Legal, and external vendors to resolve complex payroll tax issues. Monitor legislative and regulatory changes affecting payroll tax and implement necessary process updates. Drive process improvements and automation initiatives to enhance accuracy and efficiency. Respond to payroll tax audits and inquiries from regulatory agencies. Prepare and present payroll tax reports and metrics to senior leadership. Ensure accurate year-end processing, including W-2 and other tax statement issuance. Manage relationships with third-party payroll providers and tax agencies. Support M&A activities and business expansions from a payroll tax perspective. Required qualifications, capabilities, and skills Possess a bachelor's degree in Accounting, Finance, Business, or related field. Demonstrate 10+ years of experience in US payroll tax operations within a large, complex organization. Exhibit deep knowledge of federal, state, and local payroll tax regulations and compliance requirements. Lead teams with a track record of developing talent and driving high performance. Utilize advanced analytical and problem-solving skills. Communicate effectively with stakeholders at all levels. Manage multiple priorities in a fast-paced environment. Apply strong project management and organizational skills. Maintain high attention to detail and accuracy. Handle confidential information with integrity. Demonstrate proficiency with payroll systems and Microsoft Office Suite. Preferred qualifications, capabilities, and skills CPA or similar certification. Possess experience with Oracle HCM and ADP platforms. Demonstrate experience in process automation and payroll tax technology solutions. Exhibit prior experience in financial services or a highly regulated industry.

Join a team valuing innovation, work with cutting-edge tech in payroll, and collaborate with experts to enhance processes. As a Payroll Tax Operations, Vice President within our team, you will oversee all aspects of payroll tax compliance, reporting, and process improvement for our US employee base. You will lead a team of payroll tax professionals, partner with internal and external stakeholders, and ensure adherence to federal, state, and local regulations. **Job responsibilities** + Lead and manage the US payroll tax operations team, fostering a culture of excellence and accountability. + Oversee all payroll tax compliance activities, including filings, payments, and reconciliations at federal, state, and local levels. + Develop and implement payroll tax policies, procedures, and controls to ensure regulatory compliance and operational efficiency. + Collaborate with HR, Finance, Legal, and external vendors to resolve complex payroll tax issues. + Monitor legislative and regulatory changes affecting payroll tax and implement necessary process updates. + Drive process improvements and automation initiatives to enhance accuracy and efficiency. + Respond to payroll tax audits and inquiries from regulatory agencies. + Prepare and present payroll tax reports and metrics to senior leadership. + Ensure accurate year-end processing, including W-2 and other tax statement issuance. + Manage relationships with third-party payroll providers and tax agencies. + Support M&A activities and business expansions from a payroll tax perspective. **Required qualifications, capabilities, and skills** + Possess a bachelor's degree in Accounting, Finance, Business, or related field. + Demonstrate 10+ years of experience in US payroll tax operations within a large, complex organization. + Exhibit deep knowledge of federal, state, and local payroll tax regulations and compliance requirements. + Lead teams with a track record of developing talent and driving high performance. + Utilize advanced analytical and problem-solving skills. + Communicate effectively with stakeholders at all levels. + Manage multiple priorities in a fast-paced environment. + Apply strong project management and organizational skills. + Maintain high attention to detail and accuracy. + Handle confidential information with integrity. + Demonstrate proficiency with payroll systems and Microsoft Office Suite. **Preferred qualifications, capabilities, and skills** + CPA or similar certification. + Possess experience with Oracle HCM and ADP platforms. + Demonstrate experience in process automation and payroll tax technology solutions. + Exhibit prior experience in financial services or a highly regulated industry. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join a team valuing innovation, work with cutting-edge tech in payroll, and collaborate with experts to enhance processes. As a Payroll Tax Operations, Vice President within our team, you will oversee all aspects of payroll tax compliance, reporting, and process improvement for our US employee base. You will lead a team of payroll tax professionals, partner with internal and external stakeholders, and ensure adherence to federal, state, and local regulations. Job responsibilities Lead and manage the US payroll tax operations team, fostering a culture of excellence and accountability. Oversee all payroll tax compliance activities, including filings, payments, and reconciliations at federal, state, and local levels. Develop and implement payroll tax policies, procedures, and controls to ensure regulatory compliance and operational efficiency. Collaborate with HR, Finance, Legal, and external vendors to resolve complex payroll tax issues. Monitor legislative and regulatory changes affecting payroll tax and implement necessary process updates. Drive process improvements and automation initiatives to enhance accuracy and efficiency. Respond to payroll tax audits and inquiries from regulatory agencies. Prepare and present payroll tax reports and metrics to senior leadership. Ensure accurate year-end processing, including W-2 and other tax statement issuance. Manage relationships with third-party payroll providers and tax agencies. Support M&A activities and business expansions from a payroll tax perspective. Required qualifications, capabilities, and skills Possess a bachelor's degree in Accounting, Finance, Business, or related field. Demonstrate 10+ years of experience in US payroll tax operations within a large, complex organization. Exhibit deep knowledge of federal, state, and local payroll tax regulations and compliance requirements. Lead teams with a track record of developing talent and driving high performance. Utilize advanced analytical and problem-solving skills. Communicate effectively with stakeholders at all levels. Manage multiple priorities in a fast-paced environment. Apply strong project management and organizational skills. Maintain high attention to detail and accuracy. Handle confidential information with integrity. Demonstrate proficiency with payroll systems and Microsoft Office Suite. Preferred qualifications, capabilities, and skills CPA or similar certification. Possess experience with Oracle HCM and ADP platforms. Demonstrate experience in process automation and payroll tax technology solutions. Exhibit prior experience in financial services or a highly regulated industry. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate. As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists. Job Responsibilities Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs. Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations. Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations. Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance. Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency. Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems. Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions. Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience. Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes. Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations. Required qualifications, skills, and capabilities 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence. Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities. Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management. Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution. Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance. Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations. Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls. Bachelor's degree required. Flexibility to travel as needed. Preferred qualifications, skills, and capabilities Master's degree in Business Administration, Engineering, or a related field is highly preferred;

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience Generate business results and acquire new assets, both from existing client base and new client acquisition Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Connect your clients across all lines of business of J.P. Morgan Chase & Co. Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Required Qualifications, Capabilities, and Skills Six plus years of work experience in Private Banking or Financial Services Bachelor's Degree required Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date Proven sales success and strong business acumen Strong community presence with an established network Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts Focuses on the client experience and works tirelessly on the client's behalf Preferred Qualifications, Capabilities, and Skills MBA, JD, CFA, or CFP preferred Proactive, takes initiative, and uses critical thinking to solve problems Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

Be part of a dynamic team where your distinctive skills will contribute to a winning culture and team. As a Security Operations Vice President in our global team of technologists and innovators, you will significantly impact our company, clients, and business partners worldwide. You'll guide a highly motivated team in analyzing, designing, developing, and delivering solutions to counter adversaries and enhance our operations. Your contributions will help identify internal threat indicators and prevent sensitive data loss using world-class tools and technology. Job responsibilities - Guide a highly motivated team motivated team in designing, configuring, and implementing Data Protection and DLP policies using Microsoft Information Protection (Microsoft Purview), Broadcom (Symantec) DLP, and Palo Alto DLP, both on-premises and in the cloud, utilizing CASB and Cloud Proxy at the enterprise level. Leverage your scripting skills in Python, PowerShell, and JavaScript to automate tasks and workflows, and use your API working knowledge to integrate various DLP solutions with SIEM, CASB and UEBA tools. Provide technical expertise to manage, configure, and optimize Palo Alto DLP, CASB, and Cloud Proxy solutions, Broadcom (Symantec) DLP, and Microsoft 365 Security Solutions while producing reports on program status and progress for senior management. Lead incident response, conduct risk reviews, assess policies, and identify new threat vectors, driving the development of new data identifiers, data governance policies, and standards to ensure compliance and data integrity. Use strong communication skills to present findings and solutions related to existing and emerging threats in the data loss prevention/internal threat arena to senior leaders and stakeholders. Collaborate with stakeholders and businesses to provide guidance on best practices, define data management requirements, and establish effective controls, practices, and procedures, delivering cost-effective strategic solutions that prioritize our clients. Assist in training and retaining talent and identify growth opportunities for junior team members for talent development. Required qualifications, capabilities, and skills - 7 or more years of cybersecurity operations or SOC related experience with 2 years as a technical lead with strong project management skills. Deep understanding of cybersecurity practices, Data Loss Prevention concepts, security incident triage, Insider Threat, and operations risk management processes, along with architectural requirements, engineering threats, vulnerabilities, and incident response methodologies. Proven experience in managing and configuring DLP and EDR solutions in large-scale enterprise environments, with expertise in Information Protection/Sensitivity Labels, Data Loss Prevention, Secure Browsers and Insider Risk/Threat Management. Proficient in scripting with PowerShell, Python, JavaScript and knowledgeable in regular expressions and APIs. Experience in developing and implementing new DLP or Insider Threat programs using tools like Palo Alto DLP, CASB, Microsoft Purview, Symantec DLP, Crowd Strike, Island Browser and Splunk or other SIEM tool. Excellent analytical and problem-solving skills, capable of translating complex technical concepts into practical solutions based on risk assessment and risk appetite. Preferred qualifications, capabilities and skills - Possess two or more of the following certifications - Microsoft Certified: Security, Compliance and Identity Fundamentals, Broadcom DLP Administrator, Palo Alto Networks Certified Network Security Administrator, Cybersecurity Architect Expert, Security Operations Analyst Associate, Azure Security Engineer, CISSP, Splunk Certified Power User Experience with Agile methodology and the ability to work with at least one of the common frameworks with knowledge of tools like Confluence, JIRA and ServiceNow. Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with a focus on recommendations for enhancements or remediation based on in-depth risk assessment. Good understanding of national and international laws, regulations, policies and ethics related to financial industry cybersecurity and foundational knowledge of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing.