Senior Operations Manager jobs at Citizens Financial Group - 23 jobs

As a Vice President of F&BM in Home Lending Operations, you will oversee a global team of analysts and associates who prepare monthly reporting and build budget forecasts. Finance and Business Management (F&BM) manages headcount capacity planning, annual expense budgeting, investment analysis, strategic projects, and finance reporting directly to operations leaders. Home Lending Operations is currently focused on technology initiatives that will increase efficiency, and you will help track and manage the implementation of these projects. Your reporting will support both Consumer and Correspondent Home Lending Production business, which includes all the operational functions required for Chase to provide home loans to customers and purchase loans from Correspondent clients. **Job Responsibilities** + Own and oversee associates preparing headcount and expense forecasts for multiple departments in Home Lending Operations + Manage capacity planning: tracking productivity drivers in operations functions, calculating required headcount based on forecasted loan volumes, leading meetings with department leaders to understand these drivers and plan for headcount changes + Review monthly reviews prepared by associates, and present to department leaders, covering changes in finance and capacity plan; provide variance analysis in monthly financial reporting - explaining why actual expenses and headcount vary from budget forecast + Manage small number of US and international employees + Present to senior business leaders, including the Home Lending Operations CFO, CEO, Managers, Directors, and other Ops department leaders + Ability to manage projects independently, lead meetings with associates, and delegate project steps to team members + Build business cases (NPV, IRR, Capex Analysis) to understand the trade-offs between different investment opportunities + Leverage AI/LLM (Large Language Models, similar to ChatGPT) to improve the team's monthly tasks and enhance efficiency **Required Qualifications** + Bachelor's degree in Business, Accounting, Finance, Economics, or other related area + 5+ years of experience in Financial Analysis, Accounting, Business Reporting, or Related Field + Intermediate to Advanced Excel skills (advanced formulas) + Dashboard and data visualization skills (Microsoft Power BI, Tableau, Thoughtspot) + Intermediate skill with Enterprise Financial Software and Finance Excel Retrieves (e.g. Dodeca Essbase) + Ability to prepare professional finance PowerPoint presentations for monthly finance reviews + Intermediate MS Office Proficiency - Outlook, Word, OneNote, PowerPoint **Preferred Qualifications** + Master's in Business Administration + Experience in Corporate FPA (Financial Planning and Analysis) + Experience presenting to and leading meetings with senior or C-level business leaders + Excel Macros and VBA Literacy + Ability to build Alteryx workflows to synthesize and prepare large data sets for analysis Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210690386 JobSchedule: Full time JobShift: Day : As a Vice President of F&BM in Home Lending Operations, you will oversee a global team of analysts and associates who prepare monthly reporting and build budget forecasts. Finance and Business Management (F&BM) manages headcount capacity planning, annual expense budgeting, investment analysis, strategic projects, and finance reporting directly to operations leaders. Home Lending Operations is currently focused on technology initiatives that will increase efficiency, and you will help track and manage the implementation of these projects. Your reporting will support both Consumer and Correspondent Home Lending Production business, which includes all the operational functions required for Chase to provide home loans to customers and purchase loans from Correspondent clients. Job Responsibilities * Own and oversee associates preparing headcount and expense forecasts for multiple departments in Home Lending Operations * Manage capacity planning: tracking productivity drivers in operations functions, calculating required headcount based on forecasted loan volumes, leading meetings with department leaders to understand these drivers and plan for headcount changes * Review monthly reviews prepared by associates, and present to department leaders, covering changes in finance and capacity plan; provide variance analysis in monthly financial reporting - explaining why actual expenses and headcount vary from budget forecast * Manage small number of US and international employees * Present to senior business leaders, including the Home Lending Operations CFO, CEO, Managers, Directors, and other Ops department leaders * Ability to manage projects independently, lead meetings with associates, and delegate project steps to team members * Build business cases (NPV, IRR, Capex Analysis) to understand the trade-offs between different investment opportunities * Leverage AI/LLM (Large Language Models, similar to ChatGPT) to improve the team's monthly tasks and enhance efficiency Required Qualifications * Bachelor's degree in Business, Accounting, Finance, Economics, or other related area * 5+ years of experience in Financial Analysis, Accounting, Business Reporting, or Related Field * Intermediate to Advanced Excel skills (advanced formulas) * Dashboard and data visualization skills (Microsoft Power BI, Tableau, Thoughtspot) * Intermediate skill with Enterprise Financial Software and Finance Excel Retrieves (e.g. Dodeca Essbase) * Ability to prepare professional finance PowerPoint presentations for monthly finance reviews * Intermediate MS Office Proficiency - Outlook, Word, OneNote, PowerPoint Preferred Qualifications * Master's in Business Administration * Experience in Corporate FPA (Financial Planning and Analysis) * Experience presenting to and leading meetings with senior or C-level business leaders * Excel Macros and VBA Literacy * Ability to build Alteryx workflows to synthesize and prepare large data sets for analysis

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. **Job responsibilities** + **Strategic Leadership & Collaboration:** Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. + **Business Analysis & Solution Delivery:** Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. + **Senior Stakeholder Engagement:** Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. + **Operational, Financial, and Technical Oversight:** Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. + **Capability Assessment & Roadmap Development:** Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. + **Team Leadership:** Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. **Required qualifications, capabilities, and skills** + 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. + Bachelor's degree. + Experience in commercial lending transactions and loan documentation. + Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. + Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. + Ability to lead in a continuously changing and agile business environment. + Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. + Proven ability to make decisions and advise others with a strong understanding of business risk implications. + Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. + Demonstrated experience applying advanced knowledge of at least one intelligent automation application. **Preferred qualifications, capabilities, and skills** + MBA or Master's degree + Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Chicago,IL $142,500.00 - $225,500.00 / year

JobID: 210694416 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $142,500.00-$225,500.00 Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities * Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. * Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. * Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. * Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. * Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. * Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills * 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. * Bachelor's degree. * Experience in commercial lending transactions and loan documentation. * Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. * Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. * Ability to lead in a continuously changing and agile business environment. * Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. * Proven ability to make decisions and advise others with a strong understanding of business risk implications. * Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. * Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills * MBA or Master's degree * Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a **Compliance and Operations Risk Test Manager** in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. **Job responsibilities** + Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. + Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. + Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. + Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. + Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. **Required qualifications, capabilities, and skills** + 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. + Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. + Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. + Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. + Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities * Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. * Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. * Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. * Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. * Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills * 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. * Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. * Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. * Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. * Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description Do you thrive in dynamic, competitive markets where clear communication, project management, and sound judgment influence outcomes at every level? If so, the Head of Business Operations role gives you the platform, and the accountability, to drive transformative growth. The Head of Business Operations for our emerging Direct Sales Channel will be instrumental in shaping Elavon's next era of direct merchant acquisition, advancing growth, elevating performance, and strengthening operational discipline across the organization. Reporting directly to the Head of Direct Sales, this leader will support the execution of strategic initiatives that reinforce channel priorities and drive organizational effectiveness. In this role, you'll help steer the channel's strategic direction, champion cross‑functional alignment, and ensure the systems and processes behind our growth remain strong and scalable. Ultimately, this position is essential to accelerating revenue, enhancing performance, and enabling operational excellence in a fast‑moving, highly competitive environment. Basic Qualifications * Bachelor's degree, or equivalent work experience * Typically, eight or more years of relevant experience Preferred Skills/Experience * Demonstrates solid leadership, project management, and problem-solving skills, with the ability to collaborate across teams and influence outcomes * Strong organization skills; able to manage multiple high priority projects, initiatives, and deadlines concurrently * Excellent presentation, verbal, and written communication skills to effectively engage with stakeholders across all levels of the organization * Strong data and analytics skills to inform strategic decisions and provide actionable, data-driven feedback * Demonstrated success in developing and launching go-to-market strategies * Ability to work independently as well as collaboratively as a strong team player across all levels of the business * Strong technical skills in excel and other Microsoft office suite of applications * High ethical standards and sound judgment Key Responsibilities Strategic Alignment & Collaboration * Work with Sales Leadership to develop and execute strategic plans that align with the overall Partner Revenue objectives. * Forge strong cross-functional partnerships to champion Direct Sales priorities to accelerate channel growth. * Collaborate on development, commercialization, go-to-market strategies, adoption, and continuous improvement initiatives to unlock new revenue opportunities. Project Management * Define Go to Market Projects with objectives, deliverables and intended outcomes for revenue growth. * Develop and maintain detailed project plans, and coordinate with cross-functional teams to ensure delivery timelines are aligned with revenue expectations. * Conduct post-project evaluations to identify lessons learned and recommend improvements. Performance Management & Optimization * Track and analyze strategic initiatives, analyze results and trends to identify best practices and areas for improvement. * Optimize Direct Sales path to plan strategies using data to develop performance tracking systems, establish targets and forecasts, and allocation of resources for maximum impact. * Drive continuous improvement and strategic planning by implementing feedback mechanisms, leverage market insights, and develop business cases for new processes, products, and services to support strategic decision-making and enhance sales and partner enablement. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: * Healthcare (medical, dental, vision) * Basic term and optional term life insurance * Short-term and long-term disability * Pregnancy disability and parental leave * 401(k) and employer-funded retirement plan * Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday opportunities * Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $148,495.00 - $174,700.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. **Job Description** Do you thrive in dynamic, competitive markets where clear communication, project management, and sound judgment influence outcomes at every level? If so, the **Head of Business Operations** role gives you the platform, and the accountability, to drive transformative growth. The Head of Business Operations for our emerging Direct Sales Channel will be instrumental in shaping Elavon's next era of direct merchant acquisition, advancing growth, elevating performance, and strengthening operational discipline across the organization. Reporting directly to the Head of Direct Sales, this leader will support the execution of strategic initiatives that reinforce channel priorities and drive organizational effectiveness. In this role, you'll help steer the channel's strategic direction, champion cross‑functional alignment, and ensure the systems and processes behind our growth remain strong and scalable. Ultimately, this position is essential to accelerating revenue, enhancing performance, and enabling operational excellence in a fast‑moving, highly competitive environment. **Basic Qualifications** + Bachelor's degree, or equivalent work experience + Typically, eight or more years of relevant experience **Preferred Skills/Experience** + Demonstrates solid leadership, project management, and problem-solving skills, with the ability to collaborate across teams and influence outcomes + Strong organization skills; able to manage multiple high priority projects, initiatives, and deadlines concurrently + Excellent presentation, verbal, and written communication skills to effectively engage with stakeholders across all levels of the organization + Strong data and analytics skills to inform strategic decisions and provide actionable, data-driven feedback + Demonstrated success in developing and launching go-to-market strategies + Ability to work independently as well as collaboratively as a strong team player across all levels of the business + Strong technical skills in excel and other Microsoft office suite of applications + High ethical standards and sound judgment **Key Responsibilities** **Strategic Alignment & Collaboration** + Work with Sales Leadership to develop and execute strategic plans that align with the overall Partner Revenue objectives. + Forge strong cross-functional partnerships to champion Direct Sales priorities to accelerate channel growth. + Collaborate on development, commercialization, go-to-market strategies, adoption, and continuous improvement initiatives to unlock new revenue opportunities. **Project Management** + Define Go to Market Projects with objectives, deliverables and intended outcomes for revenue growth. + Develop and maintain detailed project plans, and coordinate with cross-functional teams to ensure delivery timelines are aligned with revenue expectations. + Conduct post-project evaluations to identify lessons learned and recommend improvements. **Performance Management & Optimization** + Track and analyze strategic initiatives, analyze results and trends to identify best practices and areas for improvement. + Optimize Direct Sales path to plan strategies using data to develop performance tracking systems, establish targets and forecasts, and allocation of resources for maximum impact. + Drive continuous improvement and strategic planning by implementing feedback mechanisms, leverage market insights, and develop business cases for new processes, products, and services to support strategic decision-making and enhance sales and partner enablement. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here (************************************************* . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $148,495.00 - $174,700.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. Bachelor's degree. Experience in commercial lending transactions and loan documentation. Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. Ability to lead in a continuously changing and agile business environment. Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. Proven ability to make decisions and advise others with a strong understanding of business risk implications. Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills MBA or Master's degree Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment

JobID: 210637768 JobSchedule: Full time JobShift: : Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Cybersecurity Operational Lead within the Compliance, Conduct, and Operational Risk (CCOR) team, you will collaborate with the 1st, 2nd, and 3rd Lines of Defense (LOD) to assess and evaluate global cybersecurity risks to the JP Morgan Chase technology estate. You will utilize your hands-on experience in operating or implementing security controls and tools, along with your expertise in managing security risks at strategic, operational, and tactical levels. Your responsibilities include leading risk assessments, conducting significant event reviews, and monitoring controls across the Security Configuration and Security Operation domains. Success in this role requires a strong understanding of technical controls, excellent communication skills, and the ability to work effectively with senior leaders and stakeholders to assess large environments. Job Responsibilities * Engage with technology and cybersecurity technologists to evaluate processes and risks * Assess risk impacts at the line of business and enterprise level * Work with technology areas to identify risk concentrations globally and understand how security controls mitigate them or identify residual risks * Write and present assessments highlighting control efforts or risks to Executive Directors, Managing Directors, and members of the Risk Operating Council * Exhibit strong organizational management skills necessary to collaborate with peers and deliver results * Maintain a high level of professionalism and expertise to be recognized as an expert in an assigned security control domain * Keep abreast of current cyber trends, vulnerabilities and emerging technologies * Perform independent assessments of operational risks though operational risk monitoring programs (e.g., significant event reviews, deep dive reviews, risk metrics, operational risk appetite, independent risk management assessments) Required qualifications, capabilities, and skills * 5+ years of experience as a technologist with experience in cybersecurity / technology development, engineering, or technical architecture within financial services organizations * Strong understanding of risk management at the enterprise level * Knowledge and experience in cybersecurity organization practices in some of the following: vulnerability management, penetration testing, incident response, endpoint protection, data loss prevention, email security, SIEM, DDoS, public cloud security configuration best practices, etc. * Ability to understand complex technical systems, the business processes they support, assess the inherent risks, and recommend mitigating security controls * Highly disciplined and able to work with limited supervision to execute long running projects with results * Exceptional verbal and written communication skills * Knowledge of common frameworks such as NIST CSF, FFIEC etc. Preferred qualifications, capabilities, and skills * Proven experience translating on-premises security configurations and operational processes into multi cloud environments * Understanding of how cloud and on-premises security controls support federal and international regulatory compliance requirements * One or more information security or cloud certifications (e.g. CISSP, CISM, GIAC, CCNA Security, AWS Security Specialty, Azure Security Engineer)

At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. **The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers.** The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning **April 20, 2026** and ending **July 31, 2026** with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program **Firmwide Operations at JPMorganChase** is a global business unit that supports external customers and internal users with reconciliation and the execution and settlement of transactions originating in the front office. We work with multiple lines of business and functions such as Commercial & Investment Bank, which provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world; Consumer and Community Banking which supports Chase customers with everything from checking accounts, debit and credit cards, to car loans and investment products as well as loans and products for small businesses; and J.P. Morgan Asset Management which helps with investment management **What We Look For** We are looking for professionals in our United States Center locations with previous experience including but not limited to; + Account Specialist + Agility Leads + Business Analysts + Data Analytics + Database Management + Function Leaders + Home Lending Advisors + Process Improvement + Product Associates + Product Delivery + Product Managers + Product Portfolio + Regulatory Compliance + Relationship Managers + Underwriters + Vendor Management As a professional in Firmwide Operations, you will be a creative, innovative team player with analytical, problem solving, planning and organizational skills. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. **Job Responsibilities:** + Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership + Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans + Drive digital transformation and AI adoption in workforce planning processes and tools + Design, implement, and continuously improve workforce planning products to optimize demand-supply matching + Oversee daily service and staffing levels to ensure achievement of business goals and service standards + Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools + Prepare and present executive-level business analysis, projections, and performance trends to senior management + Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning + Oversee budget and financial planning for workforce initiatives + Ensure compliance with regulatory, data, and operational standards + Drive innovation and continuous improvement in workforce planning **Required Qualifications, Capabilities, and Skills:** + Bachelor's degree required + 15+ years progressive leadership experience, including 10+ years in retail and financial services + Demonstrated management and leadership skills, preferably in a large company + Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) + Strong communication, presentation, and writing skills + Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools + Proven ability to deliver measurable business results through workforce optimization + Track record of driving innovation and continuous improvement in workforce planning + Ability to influence senior leaders and build consensus across diverse stakeholder groups + Effective communicator, able to package and present complex information in executive formats + Demonstrated ability to lead through change and ambiguity **Preferred Qualifications, Capabilities, and Skills:** + Master's degree in business, analytics, or related field + Experience with digital transformation and AI in workforce planning + Experience managing large teams in a matrixed environment + Familiarity with regulatory and compliance standards in financial services + Experience with advanced analytics and business intelligence tools + Proven success in talent development and succession planning + Experience in budget and financial planning for workforce initiatives Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. Job Responsibilities: Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans Drive digital transformation and AI adoption in workforce planning processes and tools Design, implement, and continuously improve workforce planning products to optimize demand-supply matching Oversee daily service and staffing levels to ensure achievement of business goals and service standards Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools Prepare and present executive-level business analysis, projections, and performance trends to senior management Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning Oversee budget and financial planning for workforce initiatives Ensure compliance with regulatory, data, and operational standards Drive innovation and continuous improvement in workforce planning Required Qualifications, Capabilities, and Skills: Bachelor's degree required 15+ years progressive leadership experience, including 10+ years in retail and financial services Demonstrated management and leadership skills, preferably in a large company Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) Strong communication, presentation, and writing skills Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools Proven ability to deliver measurable business results through workforce optimization Track record of driving innovation and continuous improvement in workforce planning Ability to influence senior leaders and build consensus across diverse stakeholder groups Effective communicator, able to package and present complex information in executive formats Demonstrated ability to lead through change and ambiguity Preferred Qualifications, Capabilities, and Skills: Master's degree in business, analytics, or related field Experience with digital transformation and AI in workforce planning Experience managing large teams in a matrixed environment Familiarity with regulatory and compliance standards in financial services Experience with advanced analytics and business intelligence tools Proven success in talent development and succession planning Experience in budget and financial planning for workforce initiatives

JobID: 210702608 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $99,750.00-$158,000.00 Join a collaborative team at J.P. Morgan Wealth Management, where we lead digital client support and communication across multiple platforms. Our group is committed to delivering best-in-class service, fostering innovation, and supporting the growth of our wealth management business. Be part of a team that values inclusivity, continuous improvement, and operational excellence. As the Vice President, Case Management Operations Manager, you will lead Client Service/team Leaders overseeing teams of Case Managers and professionals that may include the Secure Message Center, Digital Support, Debit/Margin & Options, Securities Based Lending, Client Communication, Document Support and/or Transaction processing teams. You will guide cross-functional partnerships, implement process enhancements, and ensure all team members have the tools needed to excel. Collaborate with leaders across service centers and locations to deliver a seamless client experience and support the strategic growth of J.P. Morgan Wealth Management. Job Responsibilities * Lead direct reports, including front-line managers, across five functional teams to ensure all functions are completed within stated service levels * Guide a high-performance culture by modeling core values and fostering an inclusive environment where a diverse workforce thrives * Serve as subject matter expert for assigned functions and product offerings, including Self-Directed Investing, Securities Based Lending, and Secure Message Center * Oversee work queues and tasks supporting product offerings, ensuring timely completion * Develop and implement operational policies, procedures, risk controls, and metrics for the evolving operating environment * Recommend and implement enhancements to improve service and system effectiveness and efficiency, maintaining a proactive approach to continuous improvement * Represent the department and present business updates to senior management * Guide business results with a focus on efficiency and support the strategic growth of J.P. Morgan Wealth Management * Ensure compliance with approved procedures, controls, and protocols, maintaining continuous audit readiness and reviewing control testing and metrics adherence * Lead client experience initiatives by prioritizing key deliverables, advocating for clients, and recommending improvements to the Self-Directed Platform * Partner with peer teams in the Client Service Center, Advisor Service Center, and Business Service Center, and collaborate with the Manila DSC Vice President to foster cross-team efficiencies and strengthen partnerships between U.S. and Manila Digital Service Center teams Required qualifications, capabilities, and skills * FINRA Series 7, 63 (or equivalent) require, and principal licensing Series 9/10 and ability to hold registration in all 50 states and territories required * Demonstrate ability to lead, develop, and coach high-performing teams across multiple locations * Possess a deep understanding of investment services, brokerage products, and financial markets * Exhibit outstanding communication skills, with a focus on clarity, detail, and effective collaboration * Showcase strong organizational skills and ability to manage multiple priorities in a fast-paced environment * Display a high level of professionalism, urgency, and commitment to delivering results * Bring expertise in operational risk management, controls, and audit readiness within a regulated environment * Serve as an innovative problem-solver with a continuous improvement

Step into a dynamic leadership role where you'll guide talented squads of delivery associates to implement innovative Data solutions for high-impact projects. You'll be at the forefront of large-scale modernization initiatives, helping the enterprise to transform legacy platforms by enabling Data solutions supporting those efforts. Your expertise will drive the scoping, design, staffing, and management of data initiatives-from sourcing fresh data inputs to integrating systems and curating analytic datasets. You'll lead a diverse, collaborative team of Scrum Masters, Project Managers, Data Analysts, ETL Developers, and Testers, working in geographically disbursed locations. While Cleveland is preferred, we're open to remote candidates who are ready to travel and make a difference! Key Responsibilities Lead squads of delivery associates charged with implementing Data solutions in support of project-based initiatives. Team members include Scrum Masters\Project Managers, Data Analysts, ETL Developers, and Testers. Team size will range from 20-40, geographically disburse in US, Canada, and India. Enable large-scale modernization projects targeted to pivot legacy platforms to modern platforms. In addition, support various projects to enable new capabilities via analytic data set curation. Scope, design, staff, and manage data related work including but not limited to sourcing new data inputs, enabling system to system integrations, and curation of raw data into analytic data sets. Financial management of project and cost center budgets. Collaborate with internal partners, line of business representatives, and third-party vendors to design data solutions that will meet defined business requirements. Qualifications and Skills Deep expertise in designing and delivering data solutions at enterprise scale. Exceptional communication and collaboration skills to build relationships across disparate teams. Proven management experience (5-10+ years). Comfortable managing medium to large size teams who are distributed geographically across multiple time zones. Preference for business acumen and experience working in Banking\Financial services. Cloud experience is a plus. Attract and develop internal and external talent. Strong risk management experience to identify potential issues in project delivery. Experience with GCP, Big Query, SQL, Ab Initio #LI-BS2 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $112,000.00 - $210,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid

Step into a dynamic leadership role where you'll guide talented squads of delivery associates to implement innovative Data solutions for high-impact projects. You'll be at the forefront of large-scale modernization initiatives, helping the enterprise to transform legacy platforms by enabling Data solutions supporting those efforts. Your expertise will drive the scoping, design, staffing, and management of data initiatives-from sourcing fresh data inputs to integrating systems and curating analytic datasets. You'll lead a diverse, collaborative team of Scrum Masters, Project Managers, Data Analysts, ETL Developers, and Testers, working in geographically disbursed locations. While Cleveland is preferred, we're open to remote candidates who are ready to travel and make a difference! Key Responsibilities * Lead squads of delivery associates charged with implementing Data solutions in support of project-based initiatives. Team members include Scrum Masters\Project Managers, Data Analysts, ETL Developers, and Testers. Team size will range from 20-40, geographically disburse in US, Canada, and India. * Enable large-scale modernization projects targeted to pivot legacy platforms to modern platforms. In addition, support various projects to enable new capabilities via analytic data set curation. * Scope, design, staff, and manage data related work including but not limited to sourcing new data inputs, enabling system to system integrations, and curation of raw data into analytic data sets. * Financial management of project and cost center budgets. * Collaborate with internal partners, line of business representatives, and third-party vendors to design data solutions that will meet defined business requirements. Qualifications and Skills * Deep expertise in designing and delivering data solutions at enterprise scale. * Exceptional communication and collaboration skills to build relationships across disparate teams. * Proven management experience (5-10+ years). * Comfortable managing medium to large size teams who are distributed geographically across multiple time zones. * Preference for business acumen and experience working in Banking\Financial services. * Cloud experience is a plus. * Attract and develop internal and external talent. * Strong risk management experience to identify potential issues in project delivery. * Experience with GCP, Big Query, SQL, Ab Initio #LI-BS2 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $112,000.00 - $210,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. This position is eligible to earn a base salary in the range of $150,000.00 to $175,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/13/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid

The Senior Manager, Governance and Enablement will lead the development and execution of data and analytics governance processes within the Enterprise Data and Analytics Services (EDAS) team. This role is responsible for managing the process for data risk and control coverage assessment, guiding Material Business Units (MBUs) in identifying and managing critical and essential data elements, and aligning governance activities with KeyBank's Data Risk Policy and taxonomy. The ideal candidate will bring deep expertise in data and analytics governance, risk management, and cross-functional leadership to support the expansion and maturation of the Enterprise Data & Analytics Governance program. Essential Job Functions Lead data risk and control coverage assessments for critical use cases and partner with the MBU to identify critical data elements (CDEs). Expand and scale the data risk and control coverage assessment process for essential and non-essential data as governance matures. Develop operational procedures, implement and execute data and analytics governance controls, enhance metrics related to data and analytics governance Direct the creation and delivery of data and analytics governance risk metrics. Partner with stakeholders across the enterprise to ensure minimum control expectations are well understood and provide guidance on their development and implementation. Support the expansion of data and analytics governance as the program evolves. Required Qualifications Bachelor's degree (or equivalent) in Risk Management, Business Management, Data Governance, Finance, or Management Information Systems, with at least 7-10 years of experience Data management background and strong experience with data risk and control assessment frameworks Strong organizational and project management skills Ability to quickly learn and adapt to new processes and technologies Ability to think strategically coupled with the ability to drive to execution Comfortable working independently and in teams in a fast-paced environment Excellent verbal and written communication skills Familiarity with Microsoft Office tools such as Excel, Teams, and the proven ability to learn how to use other unique technologies Manage workflows and task assignment to ensure timely completion of work Experience working with senior leaders and managing up for approvals and strategic alignment Preferred Qualifications Experience with data and analytics governance Experience with development and execution of controls Ability to manage multiple priorities in a fast-paced environment Experience developing presentation materials and metrics reporting Conflict resolution and thought leadership skills Strong command of Excel for tracking, documenting, and analyzing data Foundational knowledge of Archer GRC preferred Intellectual curiosity and commitment to continuous improvement DCAM certification Ability to lead cross-functional initiatives and influence without direct authority. #LI-BS2 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/29/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

Director, Corporate Insurance Job Overview: The Director of Corporate Insurance develops and executes the insurance strategy for KeyCorp and its subsidiaries, focusing on risk containment and insurable risk within the context of a partially self-insured program. Responsibilities: The Director of Corporate Insurance, reporting to Key Legal, will develop and execute the insurance strategy for KeyCorp and its subsidiaries. Key responsibilities include designing and procuring insurance programs, managing relationships with internal and external stakeholders, overseeing claims management, and ensuring compliance with risk management policies and contractual and regulatory obligations. The Director engages with lines of business, corporate committees, and senior executives, including the KeyCorp Board of Directors, and must be effective in identifying, presenting, and discussing issues relative to insurance and insurability with individuals at all levels throughout the organization. The successful candidate will develop a thorough understanding of the Company's operations and build partnerships across the business and insurance industry to be able to identify, quantify and manage insurable risks. This role will provide risk management expertise and guidance to ensure relevant risks are adequate covered by insurance and/or alternative risk management mechanisms. The role involves the supervision of a small team. Primary responsibilities include: Insurance Program Design and Procurement: Leading the budget and design of the insurance program structure (i.e., limits, retentions, policy form, etc.), selection of insurers, and binding of policies, including Property and Casualty, Executive Risks (D&O, Employment Practices, Fiduciary), Financial Institution Bond, Cyber/Information Security, Aviation, Contingent Liability, and other policies as needs arise. Collecting and validating information for the insurance underwriting process. Representing the company in underwriting meetings and coordinating the involvement of senior executives as appropriate. Staying informed about industry trends and making adjustments to programs as required. Relationship Management: Developing, cultivating, and managing relationships with internal stakeholders and third-party service providers, including legal, brokers, insurers, and third-party claims management administrators. Serving as a subject matter expert in understanding insurance issues, recommending solutions, and implementing programs to optimize operations. Leading a team and mentoring and cultivating growth in department personnel and others who rely on Corporate Insurance for subject-matter support. Claims and Financial Management: Overseeing the management of all insured/self-insured claims in conjunction with brokers, insurers, legal counsel, and third-party administrators. Participating in trials and mediations with internal and external legal counsel. Participating in all aspects of the company's subrogation efforts. Drafting and reviewing language and documentation relevant to indemnity, risk containment, risk transfer and insurance in corporate leases, client documents, and vendor agreements. Overseeing administration of the company's insurance risk management information system. Coordinating with Finance for appropriate allocation of premiums and proper levels for loss reserves as confirmed by actuarial partners. Position Requirements: Required: Bachelor's degree in risk management and insurance, finance, business administration, or related field. 10+ years of experience in large-lines insurance, including executive risks, with at least some experience in insurance risk management. Candidates with fewer years of experience may be considered if they demonstrate extensive and relevant expertise Strong leadership experience, including demonstrated ability to develop teams and create partnerships. Understanding of basic financial and accounting concepts and their applicability to insurance. Proficiency in MS Office - Excel, Word, and PowerPoint. Ability to work with a risk management information system such as Riskonnect. Travel up to 5% - International travel required Preferred: MBA, JD, CPCU, ARM Experience in a large financial institution. Experience in a public company. Experience working with risk management systems. Extensive knowledge of diverse lines of coverage, including those in layered and quota-share programs. Experience managing large and/or complex claims. Strong verbal and written presentation skills. #LI-BS2 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/08/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote