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Citizens & Northern jobs - 372 jobs

  • IRD FX Capital Markets Director - Hybrid Sales Leader

    First Citizens 4.8company rating

    Remote or Charlotte, NC job

    A prominent financial institution in Charlotte is seeking a Director of Interest Rate Derivatives Sales. This hybrid role emphasizes client relationship management while driving revenue in the middle market segment. Candidates should possess a Bachelor's degree and substantial experience in Interest Rate Derivatives, along with strong negotiation and communication skills. The position offers a competitive benefits program as part of the total rewards. #J-18808-Ljbffr
    $109k-147k yearly est. 5d ago
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  • Remote Cyber Risk & Controls Analyst | RCSA Specialist

    First Citizens 4.8company rating

    Remote or Raleigh, NC job

    A leading financial institution is seeking a cybersecurity governance specialist to execute risk assessments and evaluate cybersecurity controls. The ideal candidate will have extensive experience in cybersecurity, strong analytical skills, and a Bachelor's degree in a related field. This remote position offers competitive compensation ranging from $120,000 to $180,000, along with a comprehensive benefits program. #J-18808-Ljbffr
    $120k-180k yearly 4d ago
  • Senior Cyber Security Risk & Controls Analyst

    First Citizens 4.8company rating

    Remote or Raleigh, NC job

    This remote position supports cybersecurity governance by performing risk and control self-assessments (RCSAs), evaluating cybersecurity controls, and supporting key risk management processes. The role helps identify risk and control gaps, assess cyber risks, and recommends improvements to strengthen the organizations cyber posture. The position provides risk analysis, documentation, and control development support across cybersecurity teams, acting as a resource for process owners and contributing to continuous improvement initiatives. Responsibilities Execute cybersecurity process level RCSAs in partnership with business function owners and stakeholders Document risk and controls assessment results, risk ratings, and supporting evidence in accordance with Enterprise Risk Standards Draft, update, and refine control risk and control statements to ensure clarity, effectiveness, and alignment with cybersecurity processes Review existing risks and controls for design effectiveness, identifying gaps, inconsistencies, or opportunities for improvements Partner with business function owners to periodically update inherent and residual risk ratings for process level risks Assist cybersecurity teams with updating control effectiveness and control environment ratings on a regular cadence Evaluate cybersecurity risks and controls against Enterprise Policies and Standards, regulatory requirements, and industry standards Support remediation planning by documenting gaps, improvement recommendations, and target-state control enhancements Participate in projects, assessments, or escalated tasks requiring risk and control expertise Qualifications Bachelor's Degree and 8 years of experience in Information security, cybersecurity, risk management, or a related field OR High School Diploma or GED and 12 years of experience in Information security, cybersecurity, risk management, or a related field Experience performing risk assessments, RCSAs, or controls testing Working knowledge of cybersecurity processes, controls and risk concepts Familiarity with frameworks such as NIST CSF, NIST SP 800-53 Ability to write clear, actionable control statements and assessment findings Strong analytical, documentation, and communications skills Ability to work collaboratively with technical and non-technical stakeholders Preferred 4-7 years of experience in Information or cyber security risk or control assessment Experience supporting cybersecurity programs within a financial institution or regulated environment Certifications such as Security+, SSCP, CISA, CISM, CISSP, CRISC Understanding of threat landscapes, IT processes, and common control frameworks Experience supporting process improvements, control rationalization, or evidence evaluation The base pay for this position is generally between $120,000 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #J-18808-Ljbffr
    $120k-180k yearly 4d ago
  • Private Wealth Advisor Partner - Hybrid (Portland)

    U.S. Bank 4.6company rating

    Remote or Portland, OR job

    A leading financial institution is seeking a Private Wealth Advisor Partner in Portland, Oregon. This role involves managing client relationships and partnering with Senior Advisors to drive business development and client retention in Private Wealth Management. Candidates should have a Bachelor's degree and up to three years of related experience. The position offers a hybrid work model, allowing flexibility across work locations while focusing on developing client-facing skills and achieving sales goals. #J-18808-Ljbffr
    $51k-78k yearly est. 3d ago
  • Lead Software Engineering Manager - FinTech, Hybrid & Agile

    U.S. Bank 4.6company rating

    Remote or Chicago, IL job

    A leading financial institution is seeking a Software Engineering Manager for their Chicago office. Responsibilities include managing an engineering team, ensuring project delivery, and collaborating with stakeholders for software requirements. Required qualifications include a Master's degree in Computer Engineering or Computer Science and proficiency in software development tools like Java and AWS. This role offers a competitive salary range of $143,874 - $182,900, with a hybrid working model and comprehensive benefits package. #J-18808-Ljbffr
    $143.9k-182.9k yearly 5d ago
  • Teller-PT

    First Commonwealth Bank 3.9company rating

    Westerville, OH job

    As a Teller-PT at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller-PT, you can change people's lives. As a Teller-PT you are eligible for quarterly sales & service incentives. What Great Looks Like in this Role_________________________________ As a Teller-PT, your days will be divided into 5 essential job functions: 1. Champion Operations and Compliance - 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities: a. Protect the privacy and the security of our customers b. Process daily transactions and be alert to fraud c. Follow proper cash handling, teller differences and dual control guidelines d. Always maintain proper cash limits including drawer, vault and total FSC limits e. Mitigate risk by adhering to FCB policies, procedures and processes f. Ask questions and seek guidance 2. Grow Consumer Relationships - 5% of your time will be spent establishing and growing consumer relationships through the following activities: a. Engage in productive conversations on inbound calls and at the drive thru b. Utilize marketing campaigns to inform customers about our products and promotions c. Ask for referrals and advocate for the Refer-A-Friend program d. Partner with your team to uncover additional needs based sales opportunities 3. Deepen Consumer Relationships - 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities: a. Conduct service related outbound calls and achieve assigned call goal b. Identify partner referrals by asking purposeful questions c. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities 4. Personal Development - 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities: a. Take ownership of your own development b. Progress toward completion of Pathways c. Learn BUILD and BUILD 2.0, our sales conversation framework d. Become a subject matter expert on our digital products e. Stay informed with Need2Know and First2Know f. Complete all required trainings in a timely manner 5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind: a. Live our Mission and Core Values b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling d. Promptly follow-through and ensure you are the single contact for problem resolution e. Follow the "One to say YES, two to say NO" rule f. Maintain the highest standard of conduct and account integrity for yourself and your team Bona Fide Occupational Qualifications___________________________ 1. A high school diploma or equivalent. 2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations. 3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. 4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems). 5. A valid driver's license and ability/willingness to travel regionally.
    $30k-34k yearly est. 22d ago
  • SVP, Corporate Banking - Specialty Deposits (MidAtlantic / Northeast - Remote)

    Kearny Bank 4.4company rating

    Remote job

    The SVP, Corporate Banking - Specialty Deposits will lead strategic initiatives to grow core Corporate Banking deposits by developing and executing deposit acquisition strategies, driving innovation in product offerings and delivery channels, and establishing a portfolio of Corporate Banking clients, specifically targeting deposit relationships. The SVP will identify cross-selling opportunities with other Bank financial products that drive revenue and client satisfaction. Additionally, the role will build and lead a high-performing team of bankers focused on Corporate deposit growth with clients generally ranging in size from $5 million to $25 million in annual revenue, including small to mid-size businesses (Title Companies, HOAs, and Property Managers) and Non-for-Profit organizations. The role will collaborate closely with Executive Leadership, Marketing, Retail Banking, Treasury Management, Commercial Lending, and Digital Banking to ensure sustainable deposit growth aligned with the Bank's mission and community values. LOCATION/TERRITORY: Northeast/MidAtlantic: NJ, NY, PA, DE, CT, MA, RI, NH, ME, VA, District of Columbia Employee to reside in territory and work from home. Responsibilities Develop and implement a comprehensive deposit growth strategy across business, corporate and municipal segments. Identify and capitalize on market opportunities, competitive trends, and client needs. Lead cross-functional initiatives to improve deposit retention and acquisition. Recruit, develop, and manage a team of bankers focused on deposit acquisition and relationship management. Foster a culture of accountability, collaboration, and client-centricity. Oversee the design and enhancement of deposit products, pricing strategies, and bundling options. Partner with digital banking and Information Technology (“IT”) teams to improve online account opening, mobile banking, and client onboarding experiences. Cultivate relationships with high-value Corporate Banking clients and nonprofits. Collaborate with marketing to design targeted campaigns and promotions. Represent the bank at community events, business forums, and industry conferences to enhance visibility and trust. Monitor Key Performance Indicators (“KPIs”) related to deposit growth, customer acquisition, and retention. Provide regular reporting to executive leadership and the Board on progress and strategic adjustments. The above reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Qualifications HS diploma or equivalent required; Bachelor's degree and / or MBA degree preferred. Minimum of 10 years of financial services sales experience, with a strong focus on Corporate Banking deposit growth. Minimum of 5 years of banking experience in the Specialty Deposits industry, specifically HOAs, Property Managers, Titling Companies and/or 1031s. Prior experience in building, managing, and mentoring teams within a banking environment, with a focus on performance and development. Prior experience building and scaling a team of Relationship Managers in the Specialty Deposits area is highly desirable. Prior leadership in developing and executing growth strategies. Deep understanding of banking regulations, deposit products, and client behavior. Extensive experience generating deposits with clients whose annual revenues range from a minimum of $5 million to well over $25 million, encompassing small to mid-sized enterprises as well as nonprofit organizations. Experience with deposit pricing strategies and liquidity management preferred. Familiarity with treasury management solutions preferred. Collaborative mindset with a desire to build strong internal and external partnerships preferred. MS Office proficiency required. Excellent interpersonal, analytical, negotiation, presentation and communication skills. Excellent negotiation skills. WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift. This is a fully remote role that involves frequent travel to client sites, corporate offices, and industry/community events. The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization. LOCATION/TERRITORY: Northeast/MidAtlantic: NJ, NY, PA, DE, CT, MA, RI, NH, ME, VA, District of Columbia Employee to reside in territory and work from home. Compensation: $170,000 to $275,000 annually. Actual compensation may vary depending on location, experience, and other factors.
    $170k-275k yearly Auto-Apply 2d ago
  • PWM Private Banker

    U.S. Bank 4.6company rating

    Columbus, OH job

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job DescriptionPrivate Wealth Management (PWM) Private Banking is responsible for developing, managing, and retaining full service relationships with high income/high net worth private banking clients. Provides advice, counsel, and high level customer service to meet the financial needs of clients. Supports standards for managing net portfolio in a manner that ensures compliance with banking regulations, policies and procedures, credit quality and credit policy requirements. Shared responsibility for soliciting, developing, managing, and retaining client relationships for Private Wealth Management. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.Basic Qualifications - Bachelor's degree, or equivalent work experience - Ten or more years of private wealth management experience in the financial services industry Preferred Skills/Experience - Strong relationship management and lending skills - Strong sales and new buinsess development skills - Advanced knowledge of Private Wealth Management products and services - Expert knowledge of private banking products and services, including credit processes - Strong networking and business development skills - Ability to partner with clients to identify and service unique customer needs - Well-developed analytical and problem-solving skills - Ability to make critical decisions independently - Excellent presentation, verbal and written communication skills This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
    $38k-74k yearly est. Auto-Apply 49d ago
  • Engagement Center Supervisor

    First Commonwealth Bank 3.9company rating

    Powell, OH job

    Provides support to all Engagement Center Specialists with incoming service calls and digital interactions from customers, or potential customers, having questions regarding their current account relationships or seeking information about additional products and services. Completes any customer follow up resulting from inbound calls, digital interactions, or transfers from the integrated voice response system, such as account maintenance, records research, and follow up on information requests. Initiates and actively participates in client conversations to determine and appropriately address client needs. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Tracks outstanding referrals and completes follow up as necessary. Performs call monitoring weekly on each member of the team and follows up immediately to make sure all aspects of Customer Service Promise are met and exceeded. Must excel at hands on coaching and developing team members across the entire Engagement Center. Essential Job Responsibilities____________________________________ 1. Supervises, monitors, and coaches assigned team of Engagement Center Specialists with goal of career development within the EC Excels at hands on coaching and developing team members across the entire Engagement Center. 2. Supports the Financial Solutions Engagement Center Manager in developing a highly talented, motivated, and effective team through the following activities: a. Assists in the selection of new personnel as appropriate. b. Makes provisions for the proper orientation and training of new personnel. c. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter. d. Organizes, schedules, and distributes work among assigned personnel. e. Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs. f. Creates an atmosphere in which upward communication from employees is encouraged. g. Administers personnel policies and procedures as established by the Bank. 3. Provides support to all Engagement Center Specialists with incoming service calls and digital interactions from customers, or potential customers, having questions regarding their current account relationships or seeking information about additional products and services, existing deposit and loan account inquiries. Including but not limited to: a. account maintenance requests, including name and address changes b. Online Banking and Mobile banking access issues and inquiries, c. Online BillPay, and Mobile Remote Deposit inquiries, d. debit card transaction inquiries, hot cards, and replacements, e. details on rates and promotional offerings, f. general "switchboard" type transfers to other employees, departments, g. calls transferred from the integrated voice response system 4. Completes any customer follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to customers). 5. Receives and responds to messages from online chat, banno conversations, or emails. 6. Initiates and actively participates in customer conversations to determine and appropriately address customer needs. 7. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Tracks outstanding referrals and when necessary contacts appropriate branch personnel requesting action on sales referrals not yet progressed. 8. Performs call monitoring weekly on each member of the team and follows up immediately to make sure all aspects of Customer Service Promise are met and exceeded. 9. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises). 10. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge. Bona Fide Occupational Qualifications_____________________________ 1. High school diploma or equivalent is required. 2. Three (3) years related work experience is required. 3. Previous supervisory experience is preferred. 4. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required. 5. Proficient computer skills and ability to learn company utilized systems is required. 6. Ability to work day, evening, and weekend hours, with possible shift changes, is required. 7. Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
    $29k-38k yearly est. 60d+ ago
  • Business Banking Portfolio Manager

    First Commonwealth Bank 3.9company rating

    Powell, OH job

    Manages a large portfolio of Business Banking clients. Communicates with relationship team and credit department regarding details of portfolio performance and credit metrics. Ensures credit quality standards are executed and maintained within assigned portfolio. Essential Job Responsibilities____________________________________ 1. In collaboration with Relationship Manager(s), manages a portfolio of business banking size- companies. Portfolio size may vary based on length of service and management decisions. Portfolio to include both C&I and CRE clients. 2. Monitors client financial performance versus plan objectives on a regular basis utilizing automation-based portfolio risk assessment targets and indicators; discusses the performance with the relationship team. Reports credit deterioration promptly and works with Special Assets to mitigate potential losses. 3. Actively monitors and manages maturing notes, expiring commitments and delinquencies within assigned portfolio. 4. Ensures a seamless process for portfolio management by fostering strong communication by team members, including Credit, Credit Review and Loan Documentation departments. 5. Maintains awareness and advises the Relationship Manager and/or Credit Team in regards to alerts on critical items and awareness of key issues. 6. Provides portfolio information on a timely basis to be included as part of credit analysis and performance reports. Develops a continuous improvement mindset with respect to credit performance reports, cross sell effectiveness, and opportunities to improve processes. 7. Acts as the central point for communication regarding all aspects of the Business Banking portfolio. 8. Services the immediate needs of the clients by performing the following with Relationship Manager(s): a. Understands the credit strengths and weaknesses of clients. b. Assesses and discusses risk ratings with the Credit Department. c. Monitors borrower's performance and communicates awareness of key issues to management and the credit department in a timely fashion. d. Seeks additional approvals, amendments or policy exceptions as necessary. e. Other ongoing client and portfolio tasks as needed to assist the team. 9. Prepares loan modification requests, Criticized Asset Committee Memos, Semi-Annual Line Sheets and any other necessary reports, as needed and in conjunction with the Relationship Manager. Active participant in the monthly CAC meetings and semi-annual Line Sheet presentation meetings. 10. Follows assigned accounts, in conjunction with relationship team, to ensure financial statements are received timely and evaluated regularly to assess borrower risk. 11. Responsible for the monitoring of the credit quality of the assigned portfolio regarding delinquency, charge-offs, criticized/classified assets, etc. 12. Reviews trend reports generated based on assigned portfolio with ability to address and communicate on both positive and negative trends. 13. Helps coordinate the daily workflow in and out of the area to ensure that current loans are in complete conformity with the terms. 14. Serves as a representative for Portfolio Management and/or Corporate Banking in various Bank initiatives and projects on an as needed and elected basis. 15. May serve as a mentor and/or provide training to newer and less experienced Portfolio Managers within the Group. 16. Supports cross-sell opportunities resulting in additional recommendations to benefit both the customer and the Bank. 17. Develops expertise in all applicable processes and systems to ensure they are all leveraged. Strives to improve cycle times and client experience. 18. Displays enhanced knowledge of the procedures for compliance including a broad understanding of regulations. 19. Maintains a working knowledge of bank operating policies and procedures. Bona Fide Occupational Qualifications_____________________________ 1. A Bachelor's degree in Business or Finance related field, and/or five (5) years of equivalent experience required. 2. A minimum of three (3) years of credit analysis experience and/or demonstrated portfolio management skills desired. 3. Knowledge of compliance regulations related to the position is required. 4. Demonstrated ability to motivate and develop staff, promote team building, and implement and sustain change is necessary for success in this role. 5. Proficient reading, writing, grammar, analytical, mathematical, communication and interpersonal skills required. 6. Exceptional communication skills with ability to influence others, as well as strong computer and analytical skills are necessary. 7. A valid driver's license and travel, including some overnight stays, are required.
    $95k-143k yearly est. 8d ago
  • Scrum Master I (Remote)

    First Citizens Bank 4.8company rating

    Remote or Raleigh, NC job

    This is a remote role that may only be hired in the following location(s): AZ and NC. This position supports the product and software development teams in their adoption of the Scrum framework. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement. Responsibilities * Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning. * Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome. * Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team. * Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders. Qualifications Bachelor's Degree and 2 years of experience in Project Management in an Information Technology organization OR High School Diploma or GED and 6 years of experience in Project Management in an Information Technology organization Preferred Qualifications * Experience with Jira, Confluence, MS Office Suite, MS Visio * Seasoned in any agile methodology (SAFE/KANBAN/SCRUM) * Scrum Certification Required Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
    $104k-129k yearly est. 8d ago
  • External Fraud Investigator

    U.S. Bank 4.6company rating

    Columbus, OH job

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job DescriptionPartners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically, more than two years of applicable experience Preferred Skills/Experience - Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business - Intermediate understanding of the business line's operations, products/services, systems, and associated risks/controls - Basic knowledge of Risk/Compliance/Audit competencies - Strong analytical, process facilitation and project management skills - Effective presentation, interpersonal, written and verbal communication skills - Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations This role requires working from a U.S. Bank location three (3) or more days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
    $66.6k-78.4k yearly Auto-Apply 2d ago
  • Senior Business Risk & Controls Program Manager-Incident Management (Remote)

    First Citizens Bank 4.8company rating

    Remote or Raleigh, NC job

    This is a remote role that may be hired in several markets across the United States. The Senior Risk Program Manager position for Incident Management sits within First Citizens Bank's Enterprise, Technology & Operations (ET&O) organization. The role is a First Line Risk Management position with a primary focus on governing ET&O's Incident Management program. As a First Line risk professional, the role is responsible for managing business risks and controls across all risk types as required by risk policies, standards, procedures and/or program requirements. To provide effective governance, subject matter expertise is essential, and a successful candidate must possess strong knowledge of Incident Management processes preferably in both the First and Second Line. Responsibilities * The primary responsibility isto develop and execute a First Line Incident Management Governance Program that supports all business units within ET&O. * Business Risk & Controls Knowledge and Expertise - Develops and maintainsa deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. * Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assistsin the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives, prioritization of risk management initiatives, and execute effective root cause analysis. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Support other risk programs including but not limited to Issue Management, Operational Risk Events, and Model Risk Management. * Regulatory Engagement - Supports regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely * Risk Governance & Reporting - Maintainsrisk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. * Foster a culture of teamwork, trust, respect, and inclusiveness. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk Management Preferred Area of Experience: Incident Management in financial industry License or Certification Type: CRCM, CERP, CCIM, CISM, GCIP - Preferred Preferred Qualifications: * Incident Management in financial industry * Experience in both First and Second Line program build and execution * Experience with data mining * Experience with project management * Knowledge of risk techniques, practices, and control frameworks * Knowledge of various banking and government regulatory requirements and processes * Knowledge of regulatory guidance pertaining toenterprise risk and operational risk * Ability to work effectively with associates, senior management, and various committees * Preferred Large Financial Institution (LFI) experience. #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $123978 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
    $124k-165k yearly 5d ago
  • Lead, Card Network & Processors (Card Operations) - Remote

    Umb 4.6company rating

    Remote or Kansas City, MO job

    Duties and Responsibilities: NETWORK MANAGEMENT • Serve as the primary operational point of contact for Visa, Mastercard, Pulse, Interlink, and any additional card networks. • Monitor and interpret network operating rules, mandates, releases, and new requirements; assist operations with requirements for implementation or compliance • Manage network certifications, test cycles, and compliance timelines. • Manage escalations related to Network issues, outages, or defects. PROCESSOR MANAGEMENT • Participate in the management of relationships with card processors including TSYS, FIS, Fiserv, EML, and others. • Partner with processors to ensure successful network setup of card products, feature enhancements, fraud tools, and digital services. BIN & BIN RANGE GOVERNANCE • Own lifecycle management of all BINs and BIN ranges across product lines. • Maintain the master BIN inventory including ownership, usage, tokenization eligibility, routing, and digital wallet enablement. • Submit and manage network requests for BIN expansions, tokenization mapping, 3DS setup, routing changes, and portfolio migrations. • Monitor and help manage BIN setup within processors, networks, risk tools, and internal systems. TOKENIZATION & DIGITAL WALLETS • Oversee token BIN mapping, eligibility, and routing. • Monitor and report network performance, i.e. decline trends, and provisioning issues. OPERATIONAL CONTROLS • Ensure changes follow internal control standards and validation steps. • Maintain documentation, workflows, and operational process maps. • Support audits and regulatory exams. PROJECT & PORTFOLIO COORDINATION • Lead network and processor initiatives including new products, migrations, certifications, and updates. • Partner cross-functionally with internal departments. • Monitor milestones and produce KPI reporting. VENDOR RELATIONSHIP MANAGEMENT • Maintain strong relationships with networks and processors. • Participate in business reviews and roadmap planning. • Ensure network compliance with service expectations. Knowledge and Skills: • Strong attention to detail • Strategic thinker • Ability to manage multiple complex streams • Collaboration and relationship management • High accountability and ownership Requirements: • 7+ years card issuing, card operations, or network/processor experience. • In-depth knowledge of Visa, Mastercard, Pulse, Interlink, and other network rules. • Experience with TSYS, FIS, Fiserv, EML, or similar processors. • Strong understanding of BIN management, tokenization, and digital wallets. • Knowledge of operational risk, change management, and issue management. • Strong communication, analytical, and problem-solving skills. PREFERRED • Experience in network program management or processor migrations. • Experience with 3DS, EMV, fraud tools, and routing. • Project leadership experience. Work environment: Typical Office environment Deadline to Apply: March 12, 2026 Compensation Range: $69,230.00 - $149,000.00 The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ************************* to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
    $69.2k-149k yearly Auto-Apply 9d ago
  • Client Relationship Consultant 1-4 (Banker) - Columbus, OH Branches

    Us Bank 4.6company rating

    Columbus, OH job

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. This active posting is for a Client Relationship Consultant role: Client Relationship Consultant 1, Client Relationship Consultant 2, Client Relationship Consultant 3, and Client Relationship Consultant 4. Below are the basic qualifications and preferred experience for each level of role. Your level of experience will be reviewed and matched to the appropriate job level when you apply to this posting. We have full time openings at our Portsmouth, Worthington Hills, Grandview Kroger, Bexley, and Dublin Offices. We have a part time opening at our Worthington Hills Office. Client Relationship Consultant 1 Basic Qualifications * High school diploma or equivalent * Typically has a minimum of one to two years of job-related, retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience * Proven ability to build and foster relationships with clients through proactive outreach and follow up * Ability to effectively engage and communicate with clients * Basic knowledge of applicable bank and branch policies, procedures and support systems * Proven customer service and interpersonal skills * Experience with using and demonstrating digital products and self-service technologies * Ability to explore and identify a customer's true needs while leveraging a digital first mindset * Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively * Experience in the financial services industry preferred Client Relationship Consultant 2 Basic Qualifications * High school diploma or equivalent * Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience * Proven ability to build and foster relationships with clients through proactive outreach and follow up * Ability to effectively engage and communicate with clients * Thorough knowledge of applicable bank and branch policies, procedures and support systems * Proven customer service and interpersonal skills * Experience with using and demonstrating digital products and self-service technologies * Ability to explore and identify a customer's true needs while leveraging a digital first mindset * Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively * Experience in the financial services industry preferred Client Relationship Consultant 3 Basic Qualifications * High school diploma or equivalent * Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience * Proven ability to build and foster relationships with clients through proactive outreach and follow up * Ability to effectively engage and communicate with clients * Thorough knowledge of applicable bank and branch policies, procedures and support systems * Thorough knowledge of all retail products and services * Proven customer service and interpersonal skills * Experience in participating in sales campaigns/promotions * Experience with using and demonstrating digital products and self-service technologies * Ability to explore and identify a customer's true needs while leveraging a digital first mindset * Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively * Experience in the financial services industry preferred Client Relationship Consultant 4 Basic Qualifications * High school diploma or equivalent * Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience * Proven ability to build and foster relationships with clients through proactive outreach and follow up * Ability to effectively engage and communicate with clients * Advanced knowledge of applicable bank and branch policies, procedures and support systems * Thorough knowledge of all retail products and services * Proven customer service and interpersonal skills * Experience in participating in sales campaigns/promotions * Experience with using and demonstrating digital products and self-service technologies * Ability to explore and identify a customer's true needs while leveraging a digital first mindset * Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively * Experience in the financial services industry preferred #BranchEast If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): * Healthcare (medical, dental, vision) * Basic term and optional term life insurance * Short-term and long-term disability * Pregnancy disability and parental leave * 401(k) and employer-funded retirement plan * Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday opportunities * Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
    $20-20 hourly 12d ago
  • Business Systems Consultant - API (Remote)

    First Citizens Bank 4.8company rating

    Remote or Raleigh, NC job

    This is a remote role that may be hired in several markets across the United States. This position provides consultative technical expertise for middleware and integration solutions within the Bank. This individual will play a critical role in driving stakeholder alignment, accelerating momentum across cross-functional teams, and supporting the development of common practices and governance frameworks that enable application teams to focus on delivery. Responsibilities Stakeholder Engagement & Momentum Building * Act as a catalyst for progress by fostering alignment across business, technology, and architecture teams. * Drive traction on enterprise initiatives by facilitating workshops, clarifying priorities, and removing blockers. * Translate complex architectural goals into digestible, actionable plans for diverse stakeholder groups. Enterprise Middleware and Integrations * Partner with product owners, developers, architects and cross-functional teams to identify, understand and business capability needs and associated roadmap * Support the rollout of middleware solutions and platforms/tools, ensuring alignment with enterprise architecture principles in support of business capability needs. Enterprise Architecture Alignment * Collaborate with enterprise architecture leadership to implement common practices and governance models. * Ensure business systems analysis efforts and associated solutions are aligned with the enterprise's Target Operating Models (TOMs) and strategic goals. Requirements Gathering & Analysis * Elicit, document, and validate business and technical requirements for middleware-related initiatives and broader architectural efforts. * Analyze current-state systems and processes to identify gaps, inefficiencies, and opportunities for improvement. Documentation & Communication * Create clear, concise documentation including process flows, use cases, data mapping and business requirements. * Communicate effectively with technical and non-technical audiences to ensure shared understanding and buy-in. Qualifications Bachelor's Degree and 10 years of experience in Information Technology OR High School Diploma or GED and 14 years of experience in Information Technology Preferred qualifications: * Demonstrated technical acumen with prior hands-on experience as a developer/Senior Analyst, enabling effective navigation of technical requirements and conversations. * Strong understanding of middleware technologies (e.g., API platforms, messaging tools, API gateways) and associate integration patterns. * Proven ability to drive stakeholder engagement and build momentum in complex, matrixed organizations. * Strong understanding of enterprise architecture principles and frameworks. * Exceptional communication and facilitation skills-able to translate technical concepts for non-technical audiences. * Experience supporting large-scale transformation initiatives is a plus. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $137,640 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting has been extended until January 23, 2026. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
    $137.6k-180k yearly 21d ago
  • Director Customer Journey and Personalization (Remote)

    First Citizens Bank 4.8company rating

    Remote or Raleigh, NC job

    This is a remote role that may be hired in the following location(s): North Carolina Open to remote in several markets for highly qualified candidates. We are seeking a creative and data-driven Marketer / Journey Practitioner to join our dynamic marketing team. In this role, you will be responsible for designing, building, and executing exceptional customer experiences. You will focus on the entire campaign lifecycle, from crafting intricate customer journeys and designing compelling messages to launching and optimizing campaigns. The ideal candidate is passionate about understanding the customer and uses technology to deliver personalized, timely, and relevant communications that drive engagement and business growth. Responsibilities Customer Journey Design & Execution: * Design and build sophisticated, multi-step customer journeys using Adobe Journey Optimizer to deliver personalized, contextual experiences. * Utilize real-time event data and batch audience data from Adobe Experience Platform to trigger and orchestrate campaigns. * Configure journey activities, including conditions, wait times, and channel actions (Email, SMS, Push, In-App) to guide customers through seamless experiences. Audience Segmentation & Personalization: * Create and manage audience segments directly within Adobe Journey Optimizer, leveraging rich customer data to define target groups for campaigns. * Implement advanced personalization and dynamic content strategies to tailor messages to individual customer attributes, behaviors, and preferences. Content & Message Design: * Design and create engaging content for various digital channels. * Manage and utilize digital assets from our central repository in Adobe Experience Manager Assets to ensure brand consistency and efficiency. * Develop and integrate personalized offers using Journey Optimizer's decisioning management capabilities to deliver the most relevant proposition at the right moment. Testing & Optimization: * Rigorously test and validate all campaigns and messages before launch. Use test profiles and sample data to preview content and check personalization logic. * Leverage Litmus integration to preview and validate email rendering across popular email clients, ensuring a flawless visual experience for every recipient. * Continuously analyze campaign performance, monitor journey flows, and use insights to optimize for better engagement, conversion, and customer satisfaction. Collaboration & Workflow: * Work closely with System Administrators and Data Engineers to ensure the marketing environment is properly configured and accessible. * Collaborate with the broader marketing team, data analysts, and product teams to align on campaign goals and strategies. Qualifications Bachelor's Degree and 10 years of experience in Digital channels and products in Financial Services OR High School Diploma or GED and 14 years of experience in Digital channels and products in Financial Services Preferred Qualifications and Skills: * Proven experience in a digital marketing role with a focus on campaign management, marketing automation, or customer journey orchestration. * Hands-on experience with Adobe Journey Optimizer is highly preferred. Experience with similar enterprise-level marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Marketo) will also be considered. * Strong understanding of customer lifecycle marketing, audience segmentation, and personalization principles. * Familiarity with creating and managing content and assets, preferably with experience using a DAM like Adobe Experience Manager Assets. * Experience with email testing tools, such as Litmus, to ensure cross-client compatibility. * Analytical mindset with the ability to interpret campaign data, generate insights, and make data-driven decisions. * Excellent collaboration and communication skills, with the ability to work effectively with technical and non-technical team members. * A detail-oriented approach with strong organizational and project management skills. * Bachelor's degree in Marketing, Communications, Business, or a related field. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-DNI
    $87k-111k yearly est. 21d ago
  • PWM Private Banker

    Us Bank 4.6company rating

    Columbus, OH job

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Private Wealth Management (PWM) Private Banking is responsible for developing, managing, and retaining full service relationships with high income/high net worth private banking clients. Provides advice, counsel, and high level customer service to meet the financial needs of clients. Supports standards for managing net portfolio in a manner that ensures compliance with banking regulations, policies and procedures, credit quality and credit policy requirements. Shared responsibility for soliciting, developing, managing, and retaining client relationships for Private Wealth Management. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. Basic Qualifications * Bachelor's degree, or equivalent work experience * Ten or more years of private wealth management experience in the financial services industry Preferred Skills/Experience * Strong relationship management and lending skills * Strong sales and new buinsess development skills * Advanced knowledge of Private Wealth Management products and services * Expert knowledge of private banking products and services, including credit processes * Strong networking and business development skills * Ability to partner with clients to identify and service unique customer needs * Well-developed analytical and problem-solving skills * Ability to make critical decisions independently * Excellent presentation, verbal and written communication skills This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): * Healthcare (medical, dental, vision) * Basic term and optional term life insurance * Short-term and long-term disability * Pregnancy disability and parental leave * 401(k) and employer-funded retirement plan * Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday opportunities * Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
    $38k-74k yearly est. 31d ago
  • Learning Strategist (Remote - NC)

    First Citizens Bank 4.8company rating

    Remote or Raleigh, NC job

    This is a remote role that may only be hired in the following location(s): North Carolina This position is a strategic partner to senior leaders, responsible for shaping and driving talent and/or learning strategies that strengthen business unit performance. Aligns talent strategies with business goals. Translates business challenges into talent/learning strategies that improve performance, capability and associate engagement. Leads a skills-based approach to planning, ensuring the business identifies, develops and deploys skills aligned to current and future business needs. Leverages workforce analytics and external market insights to inform decisions on skill development and workforce readiness. Designs business-aligned talent solutions tailored to the business's strategic priorities and aligned with the organization's strategic objectives. Champions a culture of continuous learning, career growth, and skill development across business unit. Responsibilities * Talent/Learning Strategy - Defines learning or talent strategic plans for business unit, ensuring alignment with business and organizational priorities. * Learning/Talent Solutions - Develops, recommends and oversees tailored business and organization-aligned solutions, evaluates effectiveness of approaches and make recommended shifts, as needed. * Strategic Partnership - Build and foster productive relationships with leaders and their teams. Act as trusted advisor for strengthening business performance. Demonstrate credibility and trust. Work cross-functionally across the organization to develop competitive strategies for workforce development. * Change Leadership - Guide executive and leaders through change by building leadership capabilities and change readiness. Qualifications Bachelor's Degree and 6 years of experience in Learning & Talent Development or Human Resources OR High School Diploma or GED and 10 years of experience in Learning & Talent Development or Human Resources Preferred: * Bachelors degree in Human Resources, Organizational Development, Business or related field * Financial Services experience * Demonstrated success partnering with executives to develop and implement strategic talent solutions. Strong business acumen with the ability to connect talent strategies to financial and operational outcomes. * Technical Specific Certifications Preferred * Strong understanding of industry principles and practices * Strong understanding of skills-focused talent practices * Advanced in talent solutions * Advanced executive communication * Consulting and business acumen skills * Ability to influence and negotiate Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-DNI
    $59k-104k yearly est. 2d ago
  • Personal Banker Associate I- Whitehall Bank Mart

    Fifth Third Bank 4.6company rating

    Whitehall, OH job

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. * Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. * Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. * Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed. * Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions. * Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. * Provide guidance to CSRs with respect to the sales and referral process. * Promote customer satisfaction with a friendly, helpful demeanor and professionalism. * Act with confidence by answering customer questions and owning customer issues. * Maintain a position of trust and responsibility by keeping all business confidential. * Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Adhere to established policies and procedures while opening/servicing the full range of Retail products. * Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. * Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. * Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * College degree or work experience providing transferrable skills, or, combination of education and experience. * Experience in the financial industry preferred. * Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. * Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. * Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. * Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. WORKING CONDITIONS: * Normal office environment. * Extending viewing of computer screens. * This program will require the ability to travel within the affiliate for training as well as scheduling flexibility. * Travel outside of the affiliate will be required for various classroom training sessions. Personal Banker Associate I- Whitehall Bank Mart At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Whitehall, Ohio 43213 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
    $79k-107k yearly est. Auto-Apply 5d ago

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