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City carrier skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical city carrier skills. We ranked the top skills for city carriers based on the percentage of resumes they appeared on. For example, 26.5% of city carrier resumes contained delivery sequence as a skill. Continue reading to find out what skills a city carrier needs to be successful in the workplace.

15 city carrier skills for your resume and career

1. Delivery Sequence

A delivery sequence is the procedure of mail delivery either online or offline.

Here's how city carriers use delivery sequence:
  • Collaborated with upper management to change routes delivery sequence, in order to maximize efficiency.
  • Demonstrated superior organizational skills by arranging mail in delivery sequence.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how city carriers use customer service:
  • Provide excellent customer service including matching service offerings to customer needs, coordinating and implementing custom services, and problem resolution.
  • Manage and manipulate logistical operations of letter carriers to ensure customer service standards and best business practices.

3. Place Packages

Place Packages refers to the act of putting a package or envelope into an individual's mailbox or doorstep. Often the location of where a package is placed may help prevent theft, as a large package left on someone's doorstep is more likely to be stolen than a package hidden around a porch's column.

Here's how city carriers use place packages:
  • Obtained and weigh packages; processed payments and place packages for shipment.
  • Place packages and letters securely in mailbox.

4. Mail Delivery

Mail delivery is the delivery of letters, papers, parcels, cards, goods, packages, etc. to be mailed or delivered by postal services to a person's home or other desired location.

Here's how city carriers use mail delivery:
  • Categorized mail delivery on established city route from residential to businesses.
  • Ensured residential mail delivery, daily delivery of Express packages

5. COD

COD is an acronym for Chemical Oxygen Demand and is a test carried out to determine the amount of oxygen required to oxidize the organic matter inherent in water. It's also the measure of the degree of oxidation that will occur during the reaction and the amount of organic matter present in the water sample.

Here's how city carriers use cod:
  • Delivered parcels, express mail, accountable mail such as certifies, registers, customs, COD'S and postal stamps.
  • Handled registered and certified mail, COD, stamp transactions and was a Lead carrier which handled the delegation of workloads

6. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how city carriers use postal service:
  • Answered questions quickly and courteously regarding postal service regulations.
  • Increased consumer awareness and achieved sales targets by suggested the postal service for a quick and easier way for delivery.

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7. Necessary Paperwork

Here's how city carriers use necessary paperwork:
  • Returned to Post Office, provided Clerk with monies, receipts and mail collected along routes and completed any necessary paperwork.
  • Obtain signatures for registered, certified, and insured mail and complete necessary paperwork.

8. Business Establishments

Here's how city carriers use business establishments:
  • Delivered mail to residences and business establishments consisting of several hundred patrons.
  • Delivered mail to residences and business establishments along route.

9. USPS

Here's how city carriers use usps:
  • Followed USPS Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures.
  • Scanned and monitored the shipment of mail, parcels and packages within the USPS delivery system.

10. Delivery Route

Delivery route means the departure of a residential delivery vehicle from the ATC dispensary to certain delivery addresses until the vehicle is returned to the ATC dispensary.

Here's how city carriers use delivery route:
  • Assisted management in developing and implementing new delivery route sequencing.
  • Organized packages and memorized numerous delivery routes.

11. Mail Routes

Here's how city carriers use mail routes:
  • Accomplished individual objectives by carefully turning in money and receipts collected along mail routes.
  • Turn in money and receipts collected along mail routes as well as sign for cash-on-delivery and registered mail.

12. General Familiarity

Here's how city carriers use general familiarity:
  • General familiarity with postal laws, regulations, products and procedures, and with the geography of the area.
  • General familiarity of postal laws, regulations, procedures, and products.

13. Customer Complaints

Here's how city carriers use customer complaints:
  • Investigated customer complaints and identifying areas where discipline is lacking.
  • Prepared reports, handled customer complaints over the phone and used the computer to verify customers delivery of mail and packages.

14. Postal Regulations

The procedures and methods that postal authorities undertake in order to ensure the safe delivery of parcels and products between people are defined as postal laws and regulations. The postal regulations are implemented around the world by the Universal Postal Union (UPU).

Here's how city carriers use postal regulations:
  • Respond to customers questions concerning postal regulations.
  • Answered customer questions regarding postal regulations.

15. CCA

Here's how city carriers use cca:
  • Worked professionally with other employees in office & may as a CCA perform clerical and other duties as reuired.
  • Lead CCA in charge of casing multiple routes for myself and other carriers.
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List of city carrier skills to add to your resume

City carrier skills

The most important skills for a city carrier resume and required skills for a city carrier to have include:

  • Delivery Sequence
  • Customer Service
  • Place Packages
  • Mail Delivery
  • COD
  • Postal Service
  • Necessary Paperwork
  • Business Establishments
  • USPS
  • Delivery Route
  • Mail Routes
  • General Familiarity
  • Customer Complaints
  • Postal Regulations
  • CCA
  • Subsequent Delivery
  • Delivery Equipment
  • Obtains Receipts
  • Delivery Locations
  • Rubber Band
  • Collection Boxes
  • Delivery Forms
  • Address Orders
  • Postal Products

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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