City dispatcher entry level jobs - 26 jobs

Title: 2nd Shift Dispatch FLSA: Non-Exempt Supervisor: Fleet Manager Job Summary: Manages updates and driver issues on 2nd shift Duties and Responsibilities Communicate load assignments to drivers as needed Update Customer Websites with arrival/departure times Accurately update TMW with drivers ETA and actual arrival times Order Entry Proactively communicate with Customer Reps on several aspects: Detention Late Arrivals Early Arrivals Lumpers Stop offs Driver Assist Coordinate on maintenance issues with the maintenance department, as well as scheduling road side service for driver breakdowns Other duties assigned by the leader Knowledge, Skills, and Abilities Ability to communicate effectively with Supervisor and other associates both orally and in writing. Ability to take job orders from Supervisor. Ability to get along well with others in organization. Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision. Participate in corrective and preventative actions and continuous improvement projects. Basic data entry and/or word processing skills. Skill in the use of computers, preferably in a PC, Windows-based operating system. Skill in the use of common office machinery. Attention to detail. Special Requirements Must be at least 18 years of age or older. Must be willing to work overtime, holidays, and weekends as requested by Supervisor. Environment Work is normally performed in a typical interior/office work environment.

Hiring Immediately! Towing Dispatcher *Job pay based on experience Our ideal candidate is detail oriented and has a background in towing (trucking/transportation) dispatching. We are looking for an experienced dispatcher to join our Team, all shifts available including weekend. Responsibilities include answering phones, entering calls into dispatch system, dispatching drivers, updating customers, and collecting payments. Skills · Data entry skills · Experience with proprietary software · Proficiency in English and in MS Office · Customer service orientation and negotiation skills · Ability to utilize multi line phone system · Multi-tasking in a fast paced environment Job Type: Full-time Pay: Based on Experience, up to $18.00/hr Benefits: Health insurance, Wellness Plan Supplemental Insurance: Disability, Accident, Critical Illness Job Type: Full-time Expected hours: 36 per week View all jobs at this company

Transportation See the attached for additional information. Split-shift 5:30 am - 9:30 am and 1:00 pm - 5:00 pm This will be during school year until May 29, 2026 (with a possible extension or rewnewal thereafter). Attachment(s): Job Description

COMMUNICATIONS CNTR $29.11/Hour Part Time - Non-Benefit 01/22/2026 02:15PM EST Open Until Filled 51647 Safety Forces Dispatcher (Part-Time) 1.2026.pdf

To be a team member at Conrad's Tire Express & Total Car Care you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Dispatcher CLASSIFICATION: Operations POSITION OVERVIEW: Conrad's Tire Express & Total Car Care was founded in 1969 and joined Dobbs Tire and Auto Centers, a St. Louis based company, in 2025. Together, their Driven by Dobbs family of brands are growing. Along with offering a full selection of quality tire brands, all locations provide comprehensive automotive services, from routine maintenance to complex diagnostics and engine repairs. Our investment in training, development, safety and wellbeing ensures our team members provide quality service to our customers each and every time. Our company culture extends beyond the shop, we actively support local organizations and charities in the communities where we live and work. Conrads is seeking a Wholesale Driver. The Wholesale Driver is responsible for providing exceptional customer service by safely transporting customers and vehicles as needed. This role ensures company vehicles are operated in compliance with all safety procedures and maintained in clean, working condition. The Shuttle Driver also assists with daily shop and facility needs, including picking up parts, delivering tires, and handling other deliveries from vendors. Additional responsibilities include organizing tire inventory, stocking supplies, and performing routine housekeeping tasks such as cleaning restrooms, maintaining the showroom, removing snow from entryways, and emptying trash. Attention to safety, professionalism, and customer satisfaction are essential to success in this role. ROLES AND RESPONSIBILITIES: * Coordinate and dispatch delivery routes to ensure efficient, timely, and accurate order fulfillment. * Deliver exceptional customer service by assisting with deliveries, answering inquiries, and helping customers load tires and parts. * Process and manage all delivery-related paperwork, including buy-outs, invoices, returns, order credits, and purchase orders. * Support warehouse operations by pulling parts, staging products, loading trucks, and maintaining organized delivery zones. * Monitor delivery schedules, assign routes, track labor hours, and assist with deposits, mail, and end-of-day vehicle inspections. * Maintain a safe and clean work environment, ensuring all tools, vehicles, and equipment are used properly and kept in good condition. * Perform physically demanding tasks, including lifting and moving tires (up to 50 lbs), climbing, bending, and sorting inventory daily. * Provide on-demand support for shipping, receiving, and other operational tasks as needed. SUCCESS FACTORS: * A strong belief in safety- Being Safe 100% of the time is the expectation * Alignment with company mission, vision, and values * Strong work ethic with a commitment to results * Strong team player with the ability to adapt to diverse team members * Ability to perform in a fast paced/high volume environment * Excellent verbal and written communication skills * A high level of time management, accountability, and prioritization skills * Ability to be organized, problem solve, and be solution oriented * Self-motivated, goal- oriented, and driven to accomplish department goals * Strong critical thinker with a high level of attention to detail * Highly-customer centric and master relationship builder * Maintains a professional, can-do approach even in physically demanding or fast-paced situations. * Maintains vehicle cleanliness, safety standards, and accurate delivery documentation. WORK ENVIRONMENT: * Fast-paced automotive service environment. * Frequent exposure to varying temperatures due to the nature of the work and shop conditions. * Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair. * Extended periods of standing, bending, and lifting tires or equipment. * Requires adherence to all safety procedures and proper use of personal protective equipment (PPE). * Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace. * Attention to detail and a commitment to quality service are essential for success. EXPERIENCE AND EDUCATION: * 3+ months of experience in a Dispatcher position. * Automotive repair industry preferred * Valid Drivers' License Conrad's Tire Express & Total Car Care is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Provide support to the fulfillment center's transportation department. Coordinate and dispatch delivery drivers. Ensure that the dispatch is done timely and efficiently as demonstrated by the time of the dispatch to the gate time of drivers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Adapt to any technological programs and requirements pertaining to the job Understand the processing and execution of orders, setting up equipment and assigning routes to drivers Ensure we minimize the time it takes to dispatch to driver gate time. Eliminate inefficiencies in the dispatch process. Trace, track, and locate orders and delivery routes Initiate schedules and correspondences with drivers, operations, and customers Multitask and work in a fast-paced environment Communicate with all levels of the business, always displaying trust and competency Ensure confidentiality of personal data Ensure completeness of check in and note any irregularities in returned orders Route incoming problem calls to proper resource Willingness to learn and advance as the job may expand Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications MINIMUM Ability to work independently as well as be a team player Ability to handle multiple tasks concurrently Ability to organize and prioritize a variety of tasks/projects Strong written and oral communication skills with the ability to effectively communicate information to all contacts Strong attention to detail is required Ability to maintain composure during stressful situations Skill and diplomacy dealing with people PC skills with a minimum working knowledge of Microsoft Office DESIRED Customer service experience Previous distribution or production experience Previous administration support experience

Key Responsibilities Coordinate and monitor daily driver schedules and routes, ensuring compliance with customer requirements and FMCSA Hours of Service (HOS) regulations Utilize dispatch software, GPS tracking systems, and online load boards (such as DAT) to source, assign, and manage freight loads effectively Act as the primary communication link between drivers, customers, and management, providing clear, timely, and professional updates Proactively identify and resolve operational issues, including breakdowns, delays, missed pickups, or route changes Maintain accurate digital dispatch and trip records, including shipment details, driver hours, and scheduling information within dispatch systems Navigate and utilize customer portals to accept loads, upload required documentation, and relay accurate dispatch instructions to drivers Ensure all documentation is completed accurately and submitted on time Qualifications Proven experience as a truck dispatcher, freight broker, or similar logistics role Strong problem-solving and time management skills with the ability to prioritize tasks effectively Excellent verbal and written communication skills; ability to remain calm and professional under pressure Tech-savvy with experience using dispatch software, GPS systems, and online freight platforms Working knowledge of transportation industry regulations and compliance standards Physical Demands This position is primarily office-based. Ability to sit for extended periods while working at a computer Frequent use of hands for data entry and document handling Occasional standing, walking, bending, or light lifting (up to 15 pounds) Visual acuity required to review dispatch systems, documents, and computer screens Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions Benefits Competitive hourly wage Medical, dental, and vision insurance Company-paid life insurance 401(k) with company matching Paid vacation and holidays Employee Financial Assistance Program Scholarship opportunities through the IBP Foundation Supplemental insurance options (short- and long-term disability, hospital indemnity, accident, critical illness, and supplemental life insurance) Opportunities for professional growth and advancement IBP Longway Trucking LLC is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service are more than words-they define how we do business. Discover your next career opportunity and join the team at IBP Longway Trucking LLC, where your work truly makes an impact.

Looking to TRADEup to a better opportunity? CJS is looking for a self-motivated Dispatcher with a positive attitude to join our growing and dedicated Dispatch Team! Schedule: Nights/Weekends What's in it for YOU: $52k/year. + $50-$150 weekly bonus potential Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities Paid Holidays Paid Time Off (PTO) Responsibilities: Receive emergency and non-emergency calls and record significant information as necessary Knowledgeably prioritize calls according to importance and urgency Monitor field technicians in order to effectively prioritize their schedules and use of time Schedule appointments with clients using the right tech/right call guidelines Data entry into the computer system to track calls and client information as necessary Qualifications: Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan. Strong attention to details Conscientious, team player Honesty integrity, quality craftsmanship and a good attitude

Job DescriptionDescription: We are looking for a full-time employee to join our team at our Cleveland-Hopkins International Airport location. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors. Basic duties include (but not limited): -Answering incoming phone calls and direct to, or dispatch, the appropriate personnel. -Write basic letters, memos, and correspondence. -Create and/or modify management reports. -Data Entry Requirements: -Must be proficient with computers and software packages such as MS Office -Great communication skills -Customer service skills -Ability to multi-task and problem solve Shift Schedule: Sun, Mon, Tues (3am-11:30am) Wed & Thurs (1:30pm-10:00pm) Off Friday and Saturday Benefits: 401K, Medical, Vision, Dental, and Life Insurance Vacation, Holiday, and Sick Pay Requirements: Must be able to communicate clearly, efficiently and effectively Must have excellent customer service skills Must be able to work with a sense of urgency Must be able to multi-task and problem solve

Job Summary The Service Dispatcher coordinates the flow of repair orders between service advisors and technicians to ensure timely and efficient completion of all service work. This role requires strong organizational skills, a good understanding of vehicle repair processes, and the ability to manage priorities in a fast-paced dealership environment. The Service Dispatcher serves as a key link between customers, service advisors, and technicians to maximize shop productivity and customer satisfaction. Key Responsibilities Assign repair orders to technicians based on skill level, workload, and job priority, as well as handle internal repair orders. Monitor the progress of repair orders throughout the day to ensure on-time completion. Communicate with service advisors regarding job status, delays, or additional repairs needed. Maintain an even workflow and ensure that technicians are consistently and efficiently utilized. Review repair orders for completeness and accuracy before closing. Coordinate with parts and warranty departments to minimize downtime due to parts availability or approvals. Track technician productivity and efficiency, reporting any issues to the Service Manager. Help maintain accurate dispatch records and service logs in the DMS (Dealer Management System). Assist in scheduling appointments or managing customer service capacity as needed. Promote teamwork and a positive work environment between service, parts, and sales departments. Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT Medical Insurance Dental Insurance Vision Insurance Weekly Pay Parental Leave 401K Life Insurance Short and Long-term Disability Insurance Paid time off Employee Discounts State of the art technology

We are seeking a passionate leader to join our team at Central Dispatch for SRM Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments. The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality. Key Responsibilities: Answer incoming calls and communications with customers, always going the extra mile for our customers. Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete. Implement and monitor performance metrics to assess the efficiency and productivity of operations. Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service. Ensure compliance with all safety regulations and company policies, fostering a safe working environment. Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement. Develop and maintain strong relationships with customers, suppliers, and members of the SRM team. Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability. Qualifications: Ability to multitask and prioritize tasks, delegating when appropriate. Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed. Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence. Strong analytical and problem-solving abilities, with a focus on continuous improvement. Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners. Proficiency in various software and Microsoft Office Suite. Knowledge of DOT regulations and safety standards is helpful. Willingness to undergo SRM's pre-employment screenings. About us: SRM strives to be the largest, most profitable construction material company in the country, while maintaining a best-in-class culture. SRM's 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter Why Join Us? Our commitment to our team includes: Growth: Opportunities for advancement in a rapidly growing company. Home Daily: Enjoy work-life balance with daily home time. Competitive Compensation: Hourly pay with eligibility for bonuses and annual raises. Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more! Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours Candidates will be required to undergo a pre-employment drug screen, SRM's pre-employment physical, and consent to background checks, including Clearinghouse and MVR checks. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Transportation District: Youngstown City Schools

Key Responsibilities * Coordinate and monitor daily driver schedules and routes, ensuring compliance with customer requirements and FMCSA Hours of Service (HOS) regulations * Utilize dispatch software, GPS tracking systems, and online load boards (such as DAT) to source, assign, and manage freight loads effectively * Act as the primary communication link between drivers, customers, and management, providing clear, timely, and professional updates * Proactively identify and resolve operational issues, including breakdowns, delays, missed pickups, or route changes * Maintain accurate digital dispatch and trip records, including shipment details, driver hours, and scheduling information within dispatch systems * Navigate and utilize customer portals to accept loads, upload required documentation, and relay accurate dispatch instructions to drivers * Ensure all documentation is completed accurately and submitted on time Qualifications * Proven experience as a truck dispatcher, freight broker, or similar logistics role * Strong problem-solving and time management skills with the ability to prioritize tasks effectively * Excellent verbal and written communication skills; ability to remain calm and professional under pressure * Tech-savvy with experience using dispatch software, GPS systems, and online freight platforms * Working knowledge of transportation industry regulations and compliance standards Physical Demands This position is primarily office-based. * Ability to sit for extended periods while working at a computer * Frequent use of hands for data entry and document handling * Occasional standing, walking, bending, or light lifting (up to 15 pounds) * Visual acuity required to review dispatch systems, documents, and computer screens * Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions Benefits * Competitive hourly wage * Medical, dental, and vision insurance * Company-paid life insurance * 401(k) with company matching * Paid vacation and holidays * Employee Financial Assistance Program * Scholarship opportunities through the IBP Foundation * Supplemental insurance options (short- and long-term disability, hospital indemnity, accident, critical illness, and supplemental life insurance) * Opportunities for professional growth and advancement IBP Longway Trucking LLC is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service are more than words-they define how we do business. Discover your next career opportunity and join the team at IBP Longway Trucking LLC, where your work truly makes an impact.

Alliance Industrial Solutions is urgently hiring Service Dispatchers / Call Center Representatives for our client located near the downtown Canton area. This is an exciting opportunity to join a growing company known for innovation and career development. Please Note: This location is not accessible by public transportation. Pay & Benefits: Starting pay: $20/hour with room for advancement Raises and a comprehensive benefits package available after a probationary period Strong potential for long-term career growth, with internal promotion and cross-training opportunities Must be able to train for 1 week on day shift 8:00 am - 5:30 pm Shifts Available: 7:00 AM - 3:30 PM 2:30 PM - 11:00 PM 10:00 AM - 6:30 PM 5:00 PM - 1:30 AM Responsibilities Handle a high volume of inbound and outbound calls. Dispatch and coordinate service requests in a timely and professional manner. Use call management systems to log and track calls accurately. Communicate clearly and effectively with internal teams and clients. Troubleshoot issues, prioritize tasks, and manage time effectively. Maintain accurate records using Microsoft Excel, Word, and related systems. Qualifications High School Diploma or GED required Prior dispatcher experience preferred Experience in banking, customer service, or call center environments is a strong plus Proficient with computers and Microsoft Office (Excel & Word) Strong communication, organization, and multitasking skills Why Join Us Competitive pay and consistent full-time hours Supportive and fast-paced team environment Opportunities to develop valuable customer service and dispatching skills

Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio's leading RV dealerships & service centers with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple - offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community. We want dedicated individuals who are looking to join a company and build a lasting career. If you're interested in joining the RCD RV team, we encourage you to apply today! RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays. Our Service department is expanding its front lines and we're looking for a Shop Dispatcher to join our efforts! If you are energetic, a good mentor and willing to lend a helping hand- you're just what we are looking for! What's in it for you? When you join our team, you become part of the RCD family! It's more than a job- it's the opportunity to build a career, make a difference and be part of an exciting industry! Our Service department is the heartbeat of our company keeping families camping and creating life long memories. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities and skills of a successful Shop Forman. Responsibilities: Dispatch new repair orders to the proper technicians Consistently review and monitor existing and in process repairs. Quality control check each completed repair order before it leaves our shop. Have the personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products. Consistently and accurately complete and process all information for each repair order in a timely, consistent and accurate manner. Provide technical expertise, coaching and on the job training for beginner, intermediate and expert technicians to increase individual and team performance. Effectively interconnect and build a high preforming team of technicians eager to tackle any job to quickly get our customers back out on the road, making memories, & enjoying their RV Qualifications: Energy- bringing a good, positive energy to work with you everyday Hustle- our Service department is busy and our customers are waiting! Above & Beyond- Our team believes in going the extra mile for our customers Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers Perks: RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday's, and a 401k with company match! Promote from within culture. Work schedule that allows for a life outside of work. 40 hour work weeks. Week off at Christmas RCD RV is a third generation family owned and operated business established in 1973. You'll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher . First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: C ompassionate: We are compassionate about those we serve. A ccountable: We are all accountable for our actions and results. R esults-oriented: We strive for success and are determined to be the best. E thical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

This position is responsible for executing a daily plan for movement of all freight within an assigned area. Essential Functions * Assess customer needs and timing of deliveries * Manage daily delivery schedule for drivers * Plan deliveries to inventory-managed retail gas outlets * Receive orders from suppliers, gas station dealers, and renewable fuels distributors * Provide frontline customer service for existing accounts * Answer all incoming phone calls promptly and courteously * Monitor e-mail for incoming orders, inventory updates, and communication between team members * Monitor web portals for station inventories * Solicit freight from customers * Create loads in dispatch system * Divide dispatch responsibilities with other team members * Enter incidents into KITS (incident reporting system) * On-call duties as needed

Benefits: 401(k) matching Competitive salary Health insurance Paid time off The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits Paid Training Flexible Scheduling Competitive Compensation Year-Round Work Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include: Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance. Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments. Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership. Performing related staff-level duties as directed by the Office Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Be a self-starter and ability to work independently and as a team member. Preferred knowledge of CRM software. Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Skill and ability to sell service jobs and service contracts in a letter, and on the phone. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers. Current (state) driver's license. Compensation: $20.00 - $24.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off We are seeking a dedicated and detail-oriented Dispatcher and Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will leverage your knowledge of transportation management systems and logistics to assist with inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for delivering top-notch service. The position is Monday-Friday 8AM-5PM Responsibilities Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions. Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival. Input data accurately into multiple cloud based systems for efficient record-keeping. Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette. Analyze customer needs and provide tailored solutions to enhance service delivery. Maintain organized records of customer interactions and transactions for future reference. Qualifications Proficiency in transportation management systems and logistics is preferred. Strong analysis skills with the ability to assess situations quickly and provide effective solutions. Excellent communication skills, both verbal and written, with a focus on customer satisfaction. Typing proficiency with attention to detail for accurate data entry. Ability to work collaboratively in a team environment while managing individual responsibilities effectively. Previous experience in customer service or related fields is highly desirable. Join us in providing exceptional service that makes a difference! We look forward to welcoming a new member who shares our commitment to excellence.