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City mail carrier skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical city mail carrier skills. We ranked the top skills for city mail carriers based on the percentage of resumes they appeared on. For example, 32.4% of city mail carrier resumes contained delivery sequence as a skill. Continue reading to find out what skills a city mail carrier needs to be successful in the workplace.

12 city mail carrier skills for your resume and career

1. Delivery Sequence

A delivery sequence is the procedure of mail delivery either online or offline.

Here's how city mail carriers use delivery sequence:

Sorted /cased mail in delivery sequence and delivered mail to residences and business establishments.
Mail is sorted and arranged in delivery sequence for delivery for timely distribution.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how city mail carriers use customer service:

Display positive customer service.- Verbally interact with customers and create positive customer relations.- 95% of workday spent without direct supervision.
Planned and presented management with selected business initiatives at semi-annual customer service meetings.

3. Mail Delivery

Mail delivery is the delivery of letters, papers, parcels, cards, goods, packages, etc. to be mailed or delivered by postal services to a person's home or other desired location.

Here's how city mail carriers use mail delivery:

Maintain a valid driver's license to perform mail delivery.
Handle many types of problems due to mail delivery.

4. COD

COD is an acronym for Chemical Oxygen Demand and is a test carried out to determine the amount of oxygen required to oxidize the organic matter inherent in water. It's also the measure of the degree of oxidation that will occur during the reaction and the amount of organic matter present in the water sample.

Here's how city mail carriers use cod:

Collected money for postage and COD (cash on delivery) fees while obtaining signed receipt for registered and insured mail.
Delivered and collected charges on customs, postage-due and COD (cash/check on delivery) mail.

5. Necessary Paperwork

Here's how city mail carriers use necessary paperwork:

Prepared and processed necessary paperwork related to mail services; maintained records on quantities and descriptions of materials received and distributed.
Processed all necessary paperwork at each location to ensure safety and protection of highly sensitive materials being delivered.

6. Mail Routes

Here's how city mail carriers use mail routes:

Case and carry various mail routes within the station.
Accomplished individual objectives by carefully turning in money and receipts collected along mail routes.

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7. Business Establishments

Here's how city mail carriers use business establishments:

Deliver mail to residence and business establishments along specified routes by walking and/or driving.
Delivered mail to residences and business establishments along set route.

8. USPS

Here's how city mail carriers use usps:

Answered questions from customers on set route in regards to USPS policies and procedures.
Maintained professional and effective public relationships with customers and others while educating and providing the additional services offered by USPS.

9. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how city mail carriers use postal service:

Delivered mail/express mail to customers along a prescribed route on a regular schedule by postal service vehicle.
Cut delivery route times by 20 percent saving the Postal Service thousands of dollars a week.

10. Customer Complaints

Here's how city mail carriers use customer complaints:

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Communicated customer complaints, requests and feedback to company management.

11. Postal Regulations

The procedures and methods that postal authorities undertake in order to ensure the safe delivery of parcels and products between people are defined as postal laws and regulations. The postal regulations are implemented around the world by the Universal Postal Union (UPU).

Here's how city mail carriers use postal regulations:

Answer customers' questions about postal regulations and service and also provide change-of-address cards and other postal forms on request.
Maintained comprehensive knowledge of postal regulations and services to answer customer questions as needed.

12. Customer Inquiries

Here's how city mail carriers use customer inquiries:

Facilitated inter-departmental communication to effectively provide customer support Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Answered customer inquiries via phone communication and in person.

What skills help City Mail Carriers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of city mail carrier skills to add to your resume

The most important skills for a city mail carrier resume and required skills for a city mail carrier to have include:

Delivery Sequence
Customer Service
Mail Delivery
COD

Necessary Paperwork
Mail Routes
Business Establishments
USPS

Postal Service
Customer Complaints
Postal Regulations
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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