Vice President, Payments Lifecycle Service Manager
Jpmorgan Chase & Co 4.8
Columbus, OH
JobID: 210694950 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $122,550.00-$201,000.00 Join Chase and help shape the future of payments. As a Vice President, Payments Lifecycle Service Manager, you'll enhance the efficiency and integrity of our payment products, enabling teams to deliver with confidence and precision. Leverage your payments expertise and project management skills to drive process optimization and establish a robust governance framework. Be part of a team that values innovation, collaboration, and leadership in the financial industry.
Job Summary
As a Vice President in the Connected Commerce Banking Payments team, you will leverage your payments industry expertise and customer-centric mindset to implement a centralized governance strategy across the end-to-end payment lifecycle, including Zelle, RTP, ACH, Wires, and more. You will collaborate with stakeholders in Product, Operations, Analytics, Legal, Risk, and Controls to identify opportunities, develop solutions, and deliver an enhanced, sustainable framework that drives continuous improvements in process integrity and customer experience.
Job responsibilities
* Serve as the service manager across the payment lifecycle, defining and monitoring SLAs, KPIs, and service health metrics to ensure optimal performance and continuous improvement.
* Partner with stakeholders in Payments teams to document end-to-end roles and responsibilities, ensuring compliance with payment rail network rules and regulations.
* Collaborate with payment teams at the program level to identify and realize strategic synergies between organizations.
* Design and execute initiatives to strengthen the risk and control framework for Chase's payment products.
* Deliver comprehensive leadership updates on the status and progress of key initiatives, ensuring transparency and accountability.
* Conduct assessments to identify vulnerabilities within the end-to-end framework and develop actionable solutions.
* Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities.
* Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements.
* Monitor product initiatives spanning across the organization, driving successful and compliant outcomes.
* Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization.
* Support the achievement of strategic goals by driving Objectives and Key Results (OKRs) to enhance organizational performance.
Required qualifications, capabilities, and skills
* Deep understanding of payments-related regulations and network requirements.
* Exceptional skills in managing complex projects and engaging stakeholders effectively.
* Strong communication skills, including experience presenting to leaders and senior stakeholders.
* Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly.
* Ability to thrive in a matrix management organization.
* Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities.
* Positive, team-oriented attitude that fosters collaboration and drives collective success.
* Bachelor's degree.
Preferred qualifications, capabilities, and skills
* Experience working with Payment Network Operators (NACHA, FedWire, TCH, etc.).
* Ability to create a vision and actionable roadmap.
* Experience working with agile-enabled teams, fostering adaptability and innovation.
$122.6k-201k yearly Auto-Apply 32d ago
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Vice President, Control Manager
JPMC
Ohio
Artificial Intelligence (AI) is an extraordinary technology that combined with data - the raw material that fuels it - will be critical to our company's future success. Using AI technologies effectively and responsibly to develop new products, drive customer engagement, improve productivity and enhance risk management will be a top priority. The firm has established the Chief Data & Analytics Office (CDAO) organization that drives our strategy and assists in the firmwide adoption of AI. CDAO also ensure best practices are shared across our businesses when overseeing data use, governance and controls.
As a Vice President, Control Manager within the Chief Data & Analytics Office (CDAO), you will be responsible for control management support related to Firmwide Data Governance risks. You will also assist with CORE Program Governance and Firmwide Common Processes, ensuring best practices are shared across our businesses when overseeing data use, governance, and controls. This role provides an opportunity to work in a fast-paced, dynamic environment, promoting change and continuous improvement.
Job responsibilities
Oversee completion of relevant CORE Governance deliverables and assessments such as Compliance and Operational Risk Summaries, Process Owner Reviews, and Quarterly MRI reviews.
Assist the Controls team in maintaining adherence to key Control Management standards (e.g. CORE, Control Committee, Risk ID, Risk Acceptance, Legal Entity).
Understand relevant FW Data Risk Management Standards and Procedures and support data governance controls and practices related to select data risk types
Support setup and management of relevant FW Common Processes and associated risks and controls in CORE
Review business procedures; ensure annual process reviews and attestations (e.g. Business resiliency plan, Estimations/ User-Tool Inventory)
Monitor metrics to facilitate management actions for breached metrics
Participate in regular CDAO Issue Review Forums with cross functional stakeholders to ensure consistent issue management practices.
Support planning and employee engagement activities for CDAO Controls
Partner with CDAO Control Managers as well as Firmwide Controls teams to ensure ongoing and effective CORE data quality, governance, reporting and drive continuous improvement.
Required qualifications, capabilities, and skills
Bachelor's degree in business, Finance, Accounting, or a related field
5+ years of financial services experience in control management, audit, quality assurance, risk management, program management or compliance
Sound judgement in assessing risk, prioritizing work, engaging business partners
Manage key projects and initiatives from inception to completion, confirming alignment with business objectives
Assist in the development of detailed project plans, including timelines, milestones
Collaborate with cross-functional teams to ensure timely and successful project delivery
Prepare and present regular project status reports to management and stakeholders
Build and maintain strong relationships with internal stakeholders
Act as a liaison between business units, control functions, and management
Experience working across organizational boundaries to analyze, design, and deliver best practices
Solid understanding of the 3 lines of defense in banking institutions, Compliance, Conduct & Operational Risk Frameworks
Preferred qualifications, capabilities, and skills
Excellent project management skills, with experience leading complex projects and initiatives
Excellent analytical, problem-solving, and decision-making abilities
Strong interpersonal and communication skills, with the ability to effectively engage with stakeholders
Ability to work autonomously to drive change, demonstrating flexibility and adaptability to shifting priorities; effectively manages competing priorities to achieve optimal results in a fast-paced, results-driven environment
Knowledge of regulatory requirements and industry best practices
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools; knowledge of JPMC platforms like ELA and CORE preferred
Professional certifications such as PMP, CPA, or CIA are a plus
Candidates must be able to physically work in our offices full-time (5 days) as early as March. The specific details and timing will be determined and communicated by direct management.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 - EAD, OPT, TN, or L visas).
$95k-136k yearly est. Auto-Apply 60d+ ago
Threat Manager , Vice President
Jpmorgan Chase & Co 4.8
Columbus, OH
JobID: 210692555 JobSchedule: Full time JobShift: Variable Base Pay/Salary: New York,NY $142,500.00-$200,000.00 The Threat Manager is vital to the Global Security Threat Management team, managing complex threat cases and improving workplace violence prevention. This role requires autonomy, expert decision-making, and specialized threat management knowledge. The Threat Manager oversees cases, leads projects, and influences key business aspects within Global Security. Responsibilities include managing security concerns, participating in the On-Call Schedule, and conducting Joint Threat Review meetings. The role also supports team development and ensures continuous improvement, safeguarding the firm's employees and assets worldwide.
As a Threat Manager within Global Security, you will provide continued support to employees through partnership with other key cross-functional partners as required. Utilize your strong technical skills to help enhance the global team's risk and controls initiatives. Reporting to a Threat Management Director, you will provide support functions for escalated threat cases throughout their entire lifecycle; support functions will include acknowledgement of case details & distribution, case management system input, process updates for TM workflow, supplemental case investigations, organization of interviews, and consult of case management and adjudication. This lifecycle will include information gathering, initial threat assessment, consultation of stakeholders, incorporation of mitigation strategies, continued monitoring and regular reviews of persons of concern.
Job responsibilities:
* Actively respond, manage and maintain cases of all case-types to include report writing and record retention
* Conduct witness interviews and provide assessments as required
* Provide program support for other GS/TM partners (Global Intelligence, Insider Risk)
* Serve as liaison support for cross-functional partners
* Provide case support for peer TMs as needed and based on caseload/on-call support
* Support the development of best practice documents and standard response protocols
* Utilize internal databases to execute long-term monitoring of persons of concern
* Leverage partnerships to continuously monitor persons of concern
* Support data integrity, TM case metrics, and trends analysis
* Leverage technical skills (Microsoft office suite, ServiceNow, ArcGIS, Sales Force, Pega, Tableau, Power Bi, etc.) to enhance teams operational excellence
Required qualifications, capabilities, and skills:
* 5+ years' experience in a threat management, law enforcement, intelligence analysis, and/or corporate security role
* BA or BS Degree in History, Criminal Justice, Intelligence, or Political Science or equivalent years of relevant experience
* Proficiency in MS office suite
* Ability to think quickly and make decisions while under pressure
* Ability to work within a team environment and achieve buy-in from stakeholders
* Strong communication skills
* Strong organization skills
* Available to travel 10%
* Able to work extended hours to include nights, weekends, and on-call as needed