Business Systems Senior Analyst jobs at City of Austin - 43 jobs

Are you a IBM Maximo expert with a passion for reporting and system optimization? The Lower Colorado River Authority is seeking a Senior Business Systems Analyst to support technology initiatives within our Transmission operations. You'll play a central role in advancing our technology roadmap, working with IBM Maximo, SQL (Oracle & SQL Server), and Power BI to deliver impactful solutions across our systems. You will be trusted to: - Serve as a Maximo subject matter expert, ensuring the system supports Transmission's Asset Work Management team by identifying functional improvements and aligning capabilities with evolving business processes - Analyze and report on Maximo data to provide insights into Transmission business operations, with a focus on compliance, work planning, and QA/QC - Build and maintain dashboards and reports using Power BI, and contribute to workflow improvements through the Microsoft Power Platform, including Power Automate - Leverage your understanding of Transmission systems to inform tool development that improves operational efficiency - Utilize TOAD Data Point for querying and analyzing data to support asset and work management needs - Collaborate with cross-functional teams using JIRA to track tasks, document issues, and support project delivery You qualify with: - Nine or more years of experience in developing and documenting business requirements and serving as a liaison between business partners & IT or other relevant experience. - A degree(s) in business, computer science, information systems or relevant field may be substituted per LCRA guidelines for certain years of experience. You are a great fit with: - Strong knowledge of IBM Maximo, particularly - Experience with Power BI and Power platform for reporting, dashboards, and workflow automation - Proficiency in SQL (Oracle and SQL Server) for querying and analyzing operational data - Familiarity with PeopleSoft, HTML, and TOAD Data Point - Understanding of Transmission systems or utility operations - Skilled in communicating with both technical and business users to gather requirements and explain solutions - Ability to plan, prioritize, and manage multiple workstreams, balancing quick wins with longer term-initiatives - A collaborative, problem solving mindset focused on improving user experience and system effectiveness You gain: - Competitive salary & medical, dental, vision and legal insurance - Paid time off, including time for vacation, sick and family care leave - 401(k) match up to 8% that includes a student loan 401(k) contribution program option - Life and disability insurance - Wellness program including wellness incentive - Extensive learning & development programs And more - all to create a compelling and rewarding work environment. Equal Opportunity Employer LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment. LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources ************** or email **********************. Reasonable accommodations will be determined on a case-by-case basis.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Business Analyst III (Encounter Analyst) Job Title: Information Technology BA III Agency: Health & Human Services Comm Department: Claims Management (50/50) Posting Number: 12729 Closing Date: 01/26/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Group: TEXAS-B-25 Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix Brief : The Texas Medicaid and CHIP Services (MCS) department is seeking a highly qualified Information Technology Business Analyst III (BA) to join the Encounters and File Support team within the MCS Business Automation Support unit. The position reports to the Manager of Encounters and File Support and performs highly complex (senior-level) business analysis activities that support the Texas Medicaid Enterprise Systems (MES), with a primary focus on oversight, evaluation, and improvement of encounter and file submissions from Managed Care Organizations (MCOs) and Dental Maintenance Organizations (DMOs). The Encounters and File Support team manages all technical activities related to encounter submissions, ensuring that encounter data received from MCOs and DMOs is complete, timely, and compliant with state and federal submission requirements. This work supports contract oversight, actuarial rate setting, program monitoring, and federal reporting. The ideal candidate is a self-starter who exercises sound judgment, can work independently with limited supervision, and excels at solving complex data and operational problems. Essential Job Functions (EJFs): Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (30%) Oversees the processing of assigned MCO and DMO encounter submissions. Ensures the accuracy and quality of encounter data through HIPAA and business validation rules. Monitors MCO/DMO performance related to submission timeliness, completeness, and compliance with federal and state standards. (30%) Leads the analysis of encounter data trends and anomalies. Plans and facilitate workgroup and stakeholder meetings to resolve data issues and improve reporting outcomes. Conducts research on operational challenges, including review of applicable rules, policies, and regulations. Prepares executive-level briefings that summarize findings, risks, and recommended actions. (20%) Represents the Encounters team on workgroups, meetings, and project initiatives with MCS, IT, MCOs, DMOs, and TMHP. Assesses program policies and procedures for their impact on encounter processing and data warehouse functions. Gathers, develops, and documents user requirements for system enhancements and automation. Prepares project deliverables, including Lean Business Cases (LBCs). Participates in development activities such as testing, verification, and approval of new system implementations, and provides quality assurance support for complex projects. (15%) Evaluates vendor performance for compliance and service readiness. Provides subject matter expertise and technical assistance during readiness and operational reviews of Medicaid and CHIP encounter processing and reporting. (5%) Performs other assigned duties, including administrative support and oversight of projects, assignments, and special initiatives. Knowledge, Skills and Abilities (KSAs): Knowledge of: * Texas Medicaid and CHIP Services programs. * Automated systems concepts and methodologies, including managing interface files, understanding end-to-end system processing, and techniques for ensuring accurate and reliable automated data processing. * Managed care, health care or health insurance industry. * Health and human services programs and policies. * Agile or iterative development methodologies. * Contract performance monitoring and compliance requirements. Skill in: * Establishing and maintaining effective professional working relationships. * Analyzing, interpreting, and communicating complex operational and data issues. * Coordinating and facilitating meetings with stakeholders at varying technical levels. * Preparing clear, concise documentation such as requirements, briefings, and recommendations. * Reviewing technical requirements and collaborating effectively with product owners and vendor teams. * Identifying data quality issues and developing actionable solutions. * Using Microsoft Office tools: Excel for analysis, PowerPoint for briefings. Ability to: * Monitor and evaluate encounter data quality, trends, and MCO/DMO performance. * Recognize, analyze, and resolve complex data or operational problems. * Work both independently and collaboratively in a team environment. * Develop and document user requirements that support system enhancements. * Interpret and apply policies, contract requirements, and regulations. * Exercise sound judgment when making recommendations or decisions. * Communicate effectively with technical and non-technical stakeholders. Registrations, Licensure Requirements or Certifications: Leading SAFe 6.0 Agilist certification or ability to obtain within one year. Initial Screening Criteria: Required: * Three or more years of progressive responsibility in the areas of leading technical initiatives, business analysis, or project management. * Documented experience as a business analyst or systems analyst, including requirements gathering, issue analysis, or data evaluation. * Experience researching and interpreting policies, operational rules, or technical documentation. Preferred: * Graduation from an accredited four-year college or university with major coursework in business, computer science, information systems, or a health-related field. * Three years' experience working with healthcare providers, MCOs, DMOs, or external vendors. * Experience working with Medicaid and CHIP Services programs, particularly managed care. * Experience processing Medicaid claims, encounters or healthcare data analytics. * Experience using Agile methodologies and participating in software development lifecycle activities such as testing or acceptance criteria. * Experience with contract monitoring, auditing or financial monitoring. * Knowledge of relationships between agency systems related to provider enrollment, client eligibility, claims payment, and data warehouse processes. Additional Information: 1. Job histories must demonstrate how you meet the initial selection criteria at a minimum. 2. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the HHSC Human Resources compensation policy. 3. Candidates will be given an In-basket exercise. 4. Some travel including occasional overnight trips may be needed. 5. Interviews may be conducted online via Microsoft Teams. Applicants should have the ability to meet using virtual meeting tools. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Business Analyst Job Title: Information Technology BA III Agency: Health & Human Services Comm Department: Applications - Medicaid System Posting Number: 11768 Closing Date: 06/04/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-25 Salary Range: $5,797.66 - $8,334.00 Pay Frequency: Monthly Shift: Day Additional Shift: Days (First) Telework: Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix Brief : The Product Owner (Business Analyst III) position reports to the Director of Application Development. This role provides advanced leadership of product planning for web-based enterprise solutions by creating a product vision and launch strategy. Performs mid-level analysis and collaboration with various teams and stakeholders to solve complex business process and system solutions. We are looking for a dedicated Product Owner who is passionate about building technology products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and rollout products that deliver value to the citizens of Texas and align with the vision and strategy of Health and Human Services (HHSC). This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Serves as the voice of the customer for HHSC agencies. Must be willing to work from an HHS office designated by the hiring manager 3, or more, days per week located in Austin, TX. Must be willing to work from an HHS office designated by the hiring manager 3, or more, days per week located in Austin, TX. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Oversees, develops, and manages various enterprise systems' product backlogs. Translates product strategy into detailed requirements and prototypes. Creates buy-in for the product vision both internally and with key external partners. Gains a deep understanding of customer experience, identifies, and fills product gaps, and generates new ideas that enhance the solution to improve customer experience and drive value. Works closely with engineering teams to deliver with quick time-to-market. Acts as a product evangelist to build awareness and understanding. Creates and maintains an actionable and estimated body of requirements that have been prioritized in collaboration with stakeholders. (40%) Oversees communications and coordination efforts with HHSC agency executives, project managers, and subject matter experts. (20%) Provides mid-level analysis of complex processes and functional requirements for state and federal partners to meet strict mandates. (20%) Collaborates daily with manager to ensure product roadmaps and delivery of features follows a predictable and steady pace through daily stand-up meetings, product planning meetings, and other key ceremonies. (15%) Other duties as assigned. (5%) Registrations, Licensure Requirements or Certifications: None Knowledge Skills Abilities: Knowledge of large-scale IT operations and information technology industry trends. Knowledge of process or systems analysis and design work. Knowledge of Software Development Lifecycle (SDLC) process for report development. Knowledge of software usability concepts. Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities. Skill in troubleshooting, performance tuning, and problem-solving. Skill in verbal, written, and presentation communication. Ability to provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs. Ability to build consensus across multiple teams and working with teams located in different geographic locations. Ability to provide excellent customer service. Ability to accurately track time spent working on projects, as well the ability to accurately estimate changes or enhancements. Initial Criteria: Minimum of 7 (seven) years of experience in a Business Analyst/Product Manager role. Minimum of 7 (seven) years of experience working on complex enterprise-wide applications. Minimum of 2 (two) years of experience in Agile software development methodologies. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Business Analyst II Job Title: Information Technology BA II Agency: Health & Human Services Comm Department: Pharmacy Benefits Mgmt SPMP Posting Number: 12463 Closing Date: 01/30/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-23 Salary Range: $5,098.66 - $7,000.00 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Not Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix The Business Analyst II is a journey-level position that provides IT support for the Pharmacy Rebates and Business Analysis (PRBA) section of the Vendor Drug Program (VDP) within Medicaid-CHIP Services (MCS) at Texas Health and Human Services. This role acts as a liaison function connecting the program area, stakeholders, and subject matter experts to identify business requirements and to coordinate the automation of new or improved existing systems to enhance business operations. This is a mid-level analysis position to collaborate with various teams and stakeholders to solve business processes with systematic solutions. Tasked with analyzing and monitoring program requirements and projects to identify operational trends, as well as monitoring and analyzing vendor performance and ensuring compliance with state and federal laws, regulations, and guidelines. The ideal candidate is detailed-oriented, thrives in a stimulating, fast-paced environment, manages conflicting priorities, has a proven track record of working in partnership with other team members and applies a system-level perspective to the production of excellent work. This position works under general supervision, with moderate latitude for the use of initiative and independent judgment. * This position is required to work in the office buildingon the scheduled days. In-office days are primarily scheduled to facilitate team collaboration and project milestones, though additional on-site attendance may be required based on business needs and established policies. This position is located in the Austin area, and candidates must live in the Austin area. * Essential Job Functions: (20%) Assists or leads necessary aspects of the VDP systems by performing analysis of technical and business processes, identifying efficiencies and helping to prioritize needs. Coordinates the gathering, development, and documentation of user requirements; reviewing and refining business processes; creating and validating user acceptance testing; providing post-implementation system support; and supporting the full systems development life cycle through work sessions/user story workshops. The BA works in partnership with the VDP PRBA system, business analysts, and subject matter experts. (20%) Documents all data sources that make up VDP systems to assess impact and assist in training staff if necessary. Ability to communicate verbally and in writing, translating user/business needs into a technical style, and communicating technical instructions to system users. (10%) Analyze and monitor program requirements and program projects to identify operational trends and perform monitoring and analysis of vendor's work and their compliance with state and federal laws, rules, regulations and guidelines. Assists or leads projects for planning, coordination, management and implementation. (10%) Prepares and develops reports, internal policies, procedures, guidelines and facilitates cross coordination and analysis to automate internal processes for streamlined decision making. Responds to inquiries and provides program guidance for the implementation of new agency projects and system changes related to VDP. Assists with Advanced Planning Document (APD) preparation, reporting, and monitoring for project funding and initiatives. (10%) Performs monitoring and analysis of vendor's work and their compliance with state and federal laws, rules, regulations, and guidelines; and ensure adequate documentation. (10%) Perform and manage user acceptance testing by ensuring adequate test cases exist and all user acceptance criteria are met. (10%) Assists with the procurement of technology vendor services and tasking existing vendors to implement VDP projects to support the program; may perform some contract management activities as needed while working with internal and external stakeholder organizations involved in VDP initiatives. (10%) Performs related work as assigned. Knowledge Skills Abilities: * Knowledge of the software development life cycle (SDLC) and systems development life cycle concepts, business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources, and project management principles and practices. * Ability to translate and communicate user and business needs into requirements and to communicate technical instructions to system users. * Ability to review and evaluate vendor plans and deliverables for contract oversight, and to elicit and document program requirements through requirements gathering sessions and user story workshops. * Experience in assisting with planning, developing, coordinating, implementing, and monitoring projects; knowledge or skill in project management. * Experience with developing and documenting processes and procedures. * Skill in using software tools (e.g., MS Word, Excel, Outlook, PowerPoint, Visio), ability to learn ad hoc query software, and exposure to datasets and database structure to organize data for advanced analysis. * Skill in translating technical information into easily understandable documentation and oral presentations for agency executives and stakeholders. * Ability to gather, assemble, correlate, and analyze facts; to develop and evaluate policies and procedures; to plan, implement, and coordinate agency programs. * Strong interpersonal skills, including the ability to work under pressure, negotiate among multiple parties, resolve conflicts, and establish effective working relationships with personnel at all levels within governmental entities and among program stakeholders. * Knowledge of Texas Medicaid administrative policies, regulations, and laws as they apply to the VDP, particularly in terms of pharmacy policy and regulations. Registration or Licensure Requirements: N/A Initial Selection Criteria: * Bachelor's degree from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Related work experience may substitute for the required education on a year-for-year basis with a maximum substitution of four years. * Minimum of 2 years of experience in an analysis role that required complex problem solving. * Minimum of 2 years of experience in skills, such as requirement soliciting, software development, familiar with SDLC lifecycle (preferred). * Prefer experience working with Texas Medicaid/CHIP programs. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Business Analyst Job Title: Information Technology BA II Agency: Health & Human Services Comm Department: Applications - HHS Systems Posting Number: 13122 Closing Date: 04/21/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-23 Salary Range: $5,098.66 - $6,666.66 Pay Frequency: Monthly Shift: Day Additional Shift: Days (First) Telework: Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix Brief : The Business Analyst (Business Analyst II) position reports to the Director of Operations, Administrative Applications. The Business Analyst (BA) performs business analysis work in support of Rapid Application Development (RAD) using the Salesforce platform and in support of the HHSC Grants Management System. This role works closely with business owners through the product planning, requirements definition, and delivery of cycles for Salesforce solutions and web-based enterprise-wide usage. The BA is the bridge between the customer and the development team. Assists in the analysis of complex technical and business processes, identifying efficiencies and helping to prioritize needs. Coordinates the gathering, development, and documentation of all requirements. The BA works in partnership with Information Technology (IT) and subject matter experts, helping customers realize business value. This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Responsible for the creation and validation of system testing. Must be willing to work from an HHS office designated by the hiring manager 3, or more, days per week located in Austin, TX. Essential Job Functions (EJFs): Elicits and oversees the business requirements for the implementation of Salesforce solutions to solve system-wide business requests. When necessary, fulfills the role of the Product Owner to act as the voice of the customer. Accurately represents business needs and effectively communicates them with stakeholders and development teams. Maintains documentation, including updates to system training materials. (35%) Creates and manages the product backlog by eliciting, and documenting all types of requirements as themes, epics, user stories with user acceptance criteria. Works with all stakeholders to prioritize the backlog into a complete and cohesive representation of a products' roadmap, defects, and technical debt. (20%) Collaborates daily with manager to ensure product roadmaps and delivery of features follows a predictable and steady pace through daily stand-up meetings, product planning meetings, and other key ceremonies. Participates in Agile ceremonies and leads them when the Product Owner or Scrum Master is not available. (20%) Performs functional testing and manages User Acceptance Testing by ensuring adequate test cases exists and all User Acceptance Criteria are met. (15%) Develops deep expertise with assigned application. Obtains stakeholder sign off on requirements and priorities. Performs other duties as assigned. (10%) Knowledge, Skills and Abilities (KSAs): * Knowledge of experience with Agile/Scrum methodology practices. * Knowledge of Salesforce configuration, using development and testing environments for effective change management. * Knowledge of the capabilities and limitations of computer systems or management information systems. * Knowledge of large-scale IT operations and information technology industry trends. * Knowledge of process or systems analysis and design work. * Knowledge of Software Development Lifecycle (SDLC) process for report development. * Knowledge of software usability concepts. * Skill in defining all types of requirements, functional specifications, and other deliverables. * Skill in business/systems analysis. * Skill in working collaboratively and cooperatively with colleagues and in building consensus. * Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities. * Skill in troubleshooting, performance tuning, and problem-solving. * Skill in verbal, written, and presentation communication. * Ability to guide technology decisions relative to the Salesforce requirements and serve as subject matter expert and design resource to others. * Ability to provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs. * Ability to build consensus across multiple teams and working with teams located in different geographic locations. * Ability to work independently and deliver results in an environment of broad, consultative management. * Ability to provide excellent customer service. * Ability to accurately track time spent working on projects, as well as the ability to accurately estimate changes or enhancements. Registrations, Licensure Requirements or Certifications: Preferred Certified Scrum Product Owner or IIBA CBAP. Initial Screening Criteria: Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience including working on complex enterprise-wide applications and experience writing epics, user stories including acceptance criteria may be substituted for the required education on a year-for-year basis up to four years. Minimum of 5 (five) years of experience working on complex enterprise-wide applications. Minimum of 5 (five) years of experience in an analysis role that required complex problem solving. Minimum of 5 (five) years of experience writing epics, user stories including acceptance criteria, and definition of done. Minimum of 3 (three) years of experience with Agile methodologies - (Scrum, for example). Preferred experience with the Salesforce product. Additional Information: Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual. Selected candidates must be legally authorized to work in the U.S. without sponsorship. Selected candidate must be willing to commute to the office on the required days. #LI-IN1 Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

As a Business Analyst II, you will identify and implement routine to moderately complex technology solutions and concepts (e.g., software, applications, processes, etc.). Work on assignments where problems may be unclear, novel, and untested answers may be required. You will identify and document the business requirements of a moderately complex product or solution and communicate them clearly. You will make informed recommendations that may be related to technology, processes, policy, or structure. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting complex department applications and functions. Translates high level organization requirements into functional Information Technology specifications and manages changes to such specifications. Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting moderately complex department applications and functions. Conducts process redesign and compiles documentation, as required for applications. Assists with or translates moderately complex organizational requirements and assists with the translation of higher level organization requirements into functional Information Technology specifications and manages changes to such specifications. Distinguishing Characteristics: This is the third in a series of four business analyst-related job classifications within the Information Technology job family. Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst II performs moderately complex Information Technology functions and may perform computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. * Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. * Solicits and interprets client requests, documents client needs and automated procedures and works with users to improve business processes. Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology. * Apply routine to moderately complex concepts and practices to complete assignments of varying complexity, with direction. * Reviews business processes, analyzes existing procedures and systems and makes recommendations for improvements. * Interfaces and collaborates with other Information Technology staff in the design of new programs, processes, projects and software. * Work as an individual contributor, under regular supervision, providing guidance to all Business Analysts. * May lead and contribute to analysis activities across teams. * Solve business problems, assess effectiveness and necessity, and use tools such as process maps, diagrams, strategy maps, etc. * Manage issues and questions during development. * May lead the implementation, user testing, and quality efforts. * Lead regular requirement gathering and design sessions. * Participate in meetings with multiple stakeholders, including product and development teams to assess the impact of proposed solutions, and deployments and help to minimize disruption to services. * Direct department to identify and implement technology solutions in a cost-effective way. * Create solutions where problems may be unclear, novel, and untested answers may be required. * Provide routine to moderately complex analytical support across the entire County and understand key business processes, key business drivers, and the short and long-term direction and related technologies. * Identify opportunities for business-led delivery and promote new technology opportunities. * Develop process performance measures and assist in planning the transition to a new process. * Use reporting tools such as Microsoft Project, Excel, or Word to develop highly complex reports which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload. * Research departmental data and recommend effective use of business information. * Performs other job-related duties as assigned Education and Experience: Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND three (3) years of relevant work experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License. Preferred: Experience analyzing, documenting, and designing business processes in the context of software/process integration. Experience with Agile software development methodologies a plus. Experience working in local, state, or government, preferred. Experience in the Juvenile Justice or Criminal Justice field. Knowledge, Skills, and Abilities: Knowledge of: * Policies, practices, procedures and terminology of assigned function. * Federal, State, Local and County applicable laws, rules, regulations and guidelines. * Information technology hardware, software and peripherals as related to assigned function. * Existing automated business applications and their relationships to each other and interfaces with other automated systems. * Software engineering and the software development lifecycle. * Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. * May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information. Skill in: * Understanding technical problems and solutions in relation to current, as well as future, business environment. * Problem-solving and decision-making. * Training users on computer applications. * Translating moderately complex concepts for peers and customers. * Network administration and maintenance. * Installing, maintaining and troubleshooting of hardware, software and peripherals. * Both verbal and written communication, including presentations and communicating technical issues in non-technical language. Ability to: * Identify and analyze end-user problems and develop practical technological solutions. * Work independently and efficiently and as part of a team. * Manage time well, perform multiple tasks and organize diverse activities. * Research, compile, analyze, interpret and prepare a variety of memorandums or reports. * Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public. Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. Works some holidays, Works some nights, Works some weekends. Location: 2515 South Congress Ave. Austin, TX 78704 Department: Juvenile Probation Criminal, Driving, Education, and Employment Background Checks Required. Drug Test, Alcohol Test For updates or questions on this position, contact: ***************************** This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position. You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the "Work Experience" section of the application will be considered in determining which applicants move forward in the selection process, as well as determining pay level for candidate(s) recommended for hire.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Business Analyst IV (Chief Product Owner) Job Title: Information Technology BA IV Agency: Health & Human Services Comm Department: Daily Operations Claims Admin Posting Number: 12868 Closing Date: 01/28/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Group: TEXAS-B-27 Salary Range: $7,015.16 - $11,864.50 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix Brief : The Medicaid and CHIP Services (MCS) department seeks a qualified technical candidate to fill the position of Business Analyst (BA) IV for the Long-Term Care Products (LTCP) unit. This position reports to the Manager of the LTCP unit within the Operations Management division. The position will serve as the technical Chief Product Owner (CPO) supporting long-term care applications such as the Claims Management System (CMS), Long-Term Care Online Portal (LTCOP), and other internal and external facing systems. The CPO is a leadership role within large-scale Agile frameworks, responsible for managing and prioritizing the overall program area backlog and coordinating/tracking dependencies across multiple Scrum teams. The CPO is responsible for having an overall vision of the entire backlog/product suite and conveys this to the Agile teams. The CPO ensures alignment between the agency's strategic vision and the work being executed by individual vendors, HHSC IT, and Operations teams. The CPO coordinates with all stakeholders to address cross-team dependencies, resolve conflicts, and communicate with HHSC leaders to ensure the delivery of high-value outcomes. The CPO is responsible for a cohesive product family backlog while empowering teams to work collaboratively and efficiently. Essential Job Functions: Maintaining the Overall Prioritized Team Backlog - 30% Responsible for managing the overarching prioritized team backlog. The CPO gives approval for epic sequencing across teams based on leadership priorities, business need, stakeholder impacts, and implementation optimization. By doing so, the CPO verifies that each team's efforts are coordinated and contributes to delivering value with each release. The CPO enforces and supports the policies and procedures to solicit and approve lean business cases (LBCs) submitted by stakeholders to maintain a healthy backlog of clearly defined epics with quantifiable business value. The CPO participates and supports Product Owners in project scope planning, development of timelines, gathering business user requirements, and managing communications across HHSC program areas and vendor contacts. Coordination Among Product Owners - 30% Acts as a central coordinator, facilitating collaboration and communication among Product Owners, Product Families, and vendors. This alignment is crucial to avoid redundancy, ensure consistency, and coordinate dependencies between teams. The CPO is an escalation point for project risks/issues, scope changes, resource constraints, or cross-team and communication challenges. Supports continuous process improvements through lessons learned and Project Iteration retrospectives. Convey Strategic Vision and Set Priorities Across Teams - 20 % Given the complexity of large projects, priorities often shift based on agency demands, stakeholder inputs, or unforeseen technical challenges. Ensure changes are reflected across all teams' backlogs, maintaining a synchronized effort, and avoiding silos. The CPO plays a key role in maintaining and communicating the strategic vision of the agency. Regularly engages with the Product Owner(s) to obtain feedback, and ensure projects deliver maximum value. Portfolio Management - 20% Communicates project status, risks, issues, develops risk mitigation strategies, and reports information to management. Assists with the development of project plans and timelines that align with other projects to meet department objectives. Tracks and reports on work activity and timelines to ensure project success. Represents the program area in stakeholder workgroups to elicit high-level requirements and present proposed solutions. Responds to inquiries. Prepares and approves written reports for department leadership. Ensures communication related to Medicaid Management Information Systems (MMIS) technology projects are timely, accurate, and appropriate for the targeted audiences. Leads workgroups including coordinating review cycles for special projects, incorporates stakeholder feedback, and presents proposed changes and project status. Knowledge Skills Abilities Knowledge of: * Long-term care systems and processes * Business user requirements gathering * Information technology for business applications * Agile methodology * Trading Partner Testing (TPT) * User Acceptance Testing (UAT) Skill in: * Decision-making abilities * Strategic thinking * Strong analytic skills * Communication and leadership * Product/project management oversight and management * Identifying business measures or performance indicators * Coordinating and resolving complex problems * Conducting research and identifying problem resolutions * Leading, coordinating and supporting multiple projects * Project planning, tracking, and coordinating project activities * Developing business user requirements * Conducting/reviewing user testing of automated systems Ability to: * Plan, assign, and oversee the product team * Write and revise standards and procedures * Develop, evaluate, and interpret policies and procedures * Prepare status reports * Work collaboratively across department lines to accomplish objectives * Communicate effectively, both orally and in writing * Work with stakeholders to gather requirements and/or explain technical information * Mentor and communicate feedback to staff Registration or Licensure Requirements: Leading SAFe 6.0 Agilist certification preferred or ability to obtain within six months. SAFe Product Owner Product Manager 6.0 certification preferred or ability to complete within one year. Initial Selection Criteria: Required: * Experience working as a Product Owner in an Agile Development environment. * Experience working in a lead role overseeing business automation projects including vendor oversight. * Experience working with Texas Medicaid programs and systems. * Experience identifying, troubleshooting, and overseeing resolution of issues that impact systems or users. * Experience coordinating and delivering communications to internal and external Medicaid stakeholders including managed care organizations. Preferred: * Graduation from an accredited four-year college or university with major course work in information technology, business administration, or a related field. * Experience working with the Texas Medicaid & Healthcare Partnership (TMHP). Additional Information: 1. Job histories must demonstrate how you meet the initial selection criteria at a minimum. 2. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the HHSC Human Resources compensation policy. 3. Interviews may be conducted online via Microsoft Teams. Applicants should have the ability to meet using virtual meeting tools. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Basic Function Reviews, analyzes and evaluates human resource business processes and user needs for various business units. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Performs complex system configuration and workflow designs in an integrated application environment. Employs expertise in a wide variety of concepts, practices, and procedures including accounting, budgeting, capital asset management, expense management, capital improvements, audit, procurement, material management, complex maintenance/repair/overhaul, HR and Payroll. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Reviews, analyzes and evaluates complex business processes and user needs. * Prepares high-quality documentation of scope requirements and objectives in both written and graphical format, for complex systems and processes. * Develops system configuration and workflow designs for highly complex systems. * Reviews, analyzes and evaluates highly complex SAP functional processes to ensure business and user needs are met. * Performs complex data retrievals utilizing common data extraction tools such as SAP Queries, LSMW, SQL queries. * Builds and manages effective partnerships with business units and IT groups. * Prepares and delivers timely, well organized and informative presentation of work for management. * Leads integrated system testing efforts to ensure system functions as designed. * Develops training materials and conducts training classes as needed. * Applies Project Management "best practice" skills to prioritize and deliver project objectives. * Manages multiple assignments and projects with competing priorities. * Relies on substantial experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. * Pay Range: $99,100 -$130,100 Education Requirement Bachelor's degree in Information Technology, Computer Science, or related field preferred. Years & Experience Required Minimum of six (6) years' experience in relevant process analysis. Advanced experience configuring and supporting time management software and crew scheduling software, such as PERDIS or Time Force. Substantial experience with data retrieval tools and techniques, such as PLSQL, SAP ABAP, Microsoft SQL Server - Transact SQL. Understanding of human resource business processes such as employee master data, personnel actions, time management, and payroll. Able to understand, quantify and communicate impact of new technology to the business. Knowledge & Skills Required Ability to apply technical understanding to complex technical solutions including system integrations. Strong knowledge of project management best practices. Excellent customer service and organizational skills. Excellent interpersonal and communication skills, written and verbal. Strong listening skills to facilitate the presentation of ideas and recommendations. Advanced knowledge in SQL scripting, stored procedures, and SAP ABAP. Experience with supporting SAP Payroll, SAP ESS / MSS modules and third-party time management software. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save. Here's what you get as a full-time employee: * 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs * Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans * Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for) * Optional dental, vision, and life insurance-at rates much lower than most private plans * Flexible spending accounts for added tax savings on health and dependent care * Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: Systems Analyst V - Automated Testing Lead Job Title: Systems Analyst V Agency: Dept of Family & Protectve Svc Department: Software Development Res-Op Posting Number: 12643 Closing Date: 01/27/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-25 Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 ISM,IT,Z Prefix Brief : DFPS is seeking an Automated Testing Lead responsible for designing, implementing, and managing automated testing strategies across multiple projects. This role will lead efforts to ensure software quality through automation, working closely with business stakeholders, developers, and QA teams throughout the Software Development Lifecycle. The Automated Testing Lead will define automation frameworks, select tools, and establish best practices for test automation, while mentoring team members and driving continuous improvement. The position requires strong technical expertise, leadership skills, and a passion for delivering high-quality solutions efficiently. Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned. Essential Job Functions (EJFs): * Lead the design, development, and implementation of automated testing frameworks and strategies for multiple projects. * Collaborate with business stakeholders, developers, and QA teams to ensure test automation aligns with project requirements and quality standards. * Define and maintain automation standards, guidelines, and best practices. * Select and manage automation tools and technologies to support functional, regression, and performance testing. * Integrate automated tests into CI/CD pipelines to support continuous delivery. * Provide mentoring and training to team members on automation tools, scripting, and methodologies. * Monitor and report on automation coverage, test results, and quality metrics. * Troubleshoot automation issues and implement solutions to improve efficiency and reliability. * Suggest and implement process improvements to enhance testing effectiveness and reduce manual effort. * Coordinate with internal teams and external vendors to ensure timely delivery of automated testing solutions. Knowledge, Skills, and Abilities (KSAs): * Expert knowledge of automated testing tools and frameworks, specifically Selenium WebDriver. * Strong proficiency in Java and experience with automation frameworks. * Deep understanding of Software Development Life Cycle (SDLC) and Agile methodologies. * Experience integrating automated tests into CI/CD pipelines (e.g., Jenkins, Azure DevOps) and Bitbucket repository management. * Knowledge of performance and load testing tools. * Strong analytical and problem-solving skills. * Excellent communication and leadership abilities. * Ability to mentor and coach team members on automation practices. * Preferred knowledge of accessibility testing and compliance standards (Section 508, ADA). Registrations, Licensure Requirements or Certifications: None required. Preferred: Certifications in test automation or QA (e.g., ISTQB Advanced Test Automation Engineer). Initial Screening Criteria: * 5 years of experience in software testing, including at least 3 years in automated testing. * 2 years of experience leading automation efforts or managing QA teams. * Experience with Selenium WebDriver and Java-based automation frameworks. * Experience in integrating automated tests into CI/CD pipelines and managing code repositories (Bitbucket). * Fully completed job application. Preferred Criteria: * Experience with accessibility testing (Section 508/ADA). * Experience with DFPS applications or similar enterprise systems. * Familiarity with performance testing and monitoring tools. Additional Information: N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at ************************** with additional questions. Applicants selected for hire must pass a background check and if applicable a driver's record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: *************************************************************** . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Job Description The Senior IT Systems Analyst will play a critical role in the operation, maintenance, and optimization of the organization's networking infrastructure. The primary responsibility of this role is to design, maintain, and support the organization's networking infrastructure, with a strong emphasis on leveraging Cisco technologies to ensure high availability, robust connectivity, and secure access. This includes performance tuning, secure configuration, and ensuring uninterrupted network services for internal and external users. While the role may contribute to broader IT systems, network operations and reliability remain the core focus. Key responsibilities include, but are not limited to: Design, implement, and maintain advanced network solutions with a focus on Cisco and Azure route/switch/firewall technologies. Monitor and support enterprise networks, implementing optimizations and ensuring up time through proactive maintenance. Provide expert guidance on network upgrades, configuration strategies, system scalability, and infrastructure security. Provide Tier 2 and Tier 3 technical support for escalated network issues including WAN, LAN, VPN, Wi-Fi, and firewall environments to ensure consistent access. Maintain and update technical documentation, focusing on network architecture, configurations, and performance/security baselines. Support the deployment and stability of business applications by ensuring secure, reliable network connectivity. Research and recommend hardware/software solutions that enhance network performance and security. Optimize cloud and virtual networking environments for scalability and performance. Configure, monitor, and troubleshoot firewalls in alignment with cybersecurity protocols. Help administer Azure, M365 tools, including Exchange, Teams, SharePoint, and OneDrive. Oversee system performance with a strong emphasis on network reliability, security, load balancing, and proactive monitoring. Respond to and completes Help Desk tickets along with troubleshooting and supporting end-users. Participation in our on-call support rotation. MINIMUM EDUCATION REQUIREMENTS Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field required. Experience may be considered in lieu of the degree. MINIMUM EXPERIENCE REQUIREMENT 7+ years of applicable experience in information technologies and systems analysis including 5 years of network engineering experience. 5+ years of network management within the following infrastructure areas: LAN, WAN, WLAN, and Firewalls. 3-5 years of hands-on-experience with installing, configuring, documenting, testing, training, implementing and troubleshooting new applications, infrastructures, and systems with a strong Cisco and Azure networking focus. KNOWLEDGE AND TECHNICAL SKILLS REQUIREMENT Proven expertise in managing network infrastructure and related technologies. Cisco CCNA certification Strong understanding of programming and database tools with the ability to assess their impact on network traffic and performance. Advance understanding of network protocols (e.g., DHCP, DNS, BGP, EIGRP, OSPF), L2/L3 switching, and network security best practices. Proficiency in diagramming tools (e.g., Visio) with a strong capability in creating comprehensive documentation for infrastructure designs and disaster recovery plans. Experience with virtual networking in VMware and Azure environments, with the ability to support scalable, high-performance configurations. Hands-on experience with Azure networking, Cisco routers, switches, firewalls and wireless infrastructure is essential. Proficiency in troubleshooting layer 2/3 issues and understanding routing and switching protocols. Familiarity with SolarWinds Network Management suite of applications. Demonstrated ability to configure and manage LAN/WAN networks across complex enterprise environments. Working knowledge of Active Directory and related Windows infrastructure, particularly where it interfaces with network design and segmentation. Strong troubleshooting abilities using advanced tools for network diagnostics and monitoring. Excellent communication skills to relay complex networking concepts to technical and non-technical audiences. Proven ability to think critically, solve network-related issues efficiently, and make informed decisions under pressure. A collaborative, service-oriented attitude with a focus on network reliability and user satisfaction. Strong organizational and time management skills, particularly in coordinating network projects or incidents. Demonstrated commitment to continuous learning in networking technologies and emerging trends. Excellent verbal and written communication skills. Demonstrated ability to think critically, troubleshoot effectively, and make timely and sound decisions. Excellent interpersonal skills and service-oriented attitude. Excellent time management and organizational skills. Skilled in active learning. ? Benefits: Houston Forensic Science Center offers a competitive salary and benefit package.

Conducts system analysis and addresses business requirements for software applications, with limited support and direction, to keep the County's systems current with changing technologies. Must possess numerous advanced technical skills, including knowledge of multiple programming languages and computing platforms. As new technologies emerge and impact our systems, the Systems Analyst is expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems. This position is a key technical resource for other staff, providing advice, training and technical support for various projects and will assist in evaluating current systems and making decisions on future direction. Essential Duties: Other duties may be assigned. Performs systems analysis and uses design techniques to solve business problems, develops program specifications and design documents for various projects. Implements solutions to provide requested information to appropriate personnel as needed/required, including analyzing problems, assessing resources needed, determining schedules, implementing solutions including programming; Installs, configures, and tests new applications; Troubleshoots problems with existing applications and takes corrective action, including reprogramming applications; Supports various county departments, including assisting with data, program, and user problems; Maintains current documentation of County owned software; Performs database maintenance as necessary; Provides training and support to county personnel on new and existing applications; Performs back-ups and restores files as needed; Prepares user and programming documentation; Attends meetings and seminars as necessary; Prepares memos and status reports of ongoing projects; Maintains up-to-date knowledge of computer hardware and software, and May be on-call and some overtime and/or weekend/holiday work may be required. Other Duties as assigned. Supervision Received: General instruction, task assignment and prioritization, and periodic employee performance evaluations. Given: This is a non-supervisory position. Education Required: Bachelor's degree in Computer Science, or a related field Preferred: MS in Computer Science, Computer Engineering, MIS, or related field. Experience Required: Two years (2) of systems analysis and integration experience, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Preferred: Five years (5) of systems analysis and integration experience. Experience programming with any of the following languages: PHP, C/C++/C#, Python, HTML, MySQL and Java; experience maintaining and de-bugging live software systems; experience writing program documentation; in-depth technical knowledge of current hardware, operating systems (UNIX systems) and standard development tools (including CVS and editors); working knowledge of networking technologies including DHCP, DNS, and SNMP protocols, ability to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures; security and encryption on the Internet and basic networking concepts, technical knowledge of the residential network. Certificates, Licenses, Registrations Required: None required. Preferred: Physical Demands Typical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type; reach with hands and arms; and talk and hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move objects weighing up to 40 pounds, such as computers, printers, stacks of records, or other similar objects. Specific vision abilities required by this job include close vision, and ability to adjust focus. Knowledge, Skills, & Abilities Typical: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Typical: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but may be noisy or distracting. The employee is required to perform multiple tasks simultaneously and to perform tedious and exacting work. The employee may be required to work closely with others as part of a team or perform required job functions remotely, to work under time pressures to meet deadlines, and to work in emergency situations.

Protect, Detect, Respond, and Recover…Do It All! Bring us your existing Cybersecurity, System Administration, or Network Engineering knowledge, along with your aptitude and eagerness to learn the rest. The North Central Texas Council of Governments (NCTCOG) is seeking an Information Technology professional to serve as a Cybersecurity Analyst, who will advance the organization's Information Security goals. Responsibilities include, but are not limited to: Investigate and respond to incidents and alerts generated by EDR, IDS/IPS, Identity Protection, E-mail & Web Gateways, and other cybersecurity systems. Configure and maintain Next Gen Firewalls, DLP, CASB, WAF, VPN, IdAM, Endpoint Management, and other cybersecurity systems. Run all technical aspects of a Vulnerability Management program, including scanning, reporting, and championing remediation with IT Operations and App Development teams. Secure Microsoft Entra ID, Azure, and M365 environments. Required Skills: Exemplary written and verbal communication skills are required for effective interaction with NCTCOG employees, contractors, consultants, vendors, and internal IT staff. An aptitude for solving complex problems, the ability to self-direct, and a desire to bring new ideas forward are a must. Required Experience: Bachelor's degree in Cybersecurity, Computer Science, MIS or related field from an accredited college or university. 3-5 years related work experience (System /Network Administrator with security related duties or a Cybersecurity Analyst/Engineer experience preferred) Preferred Qualifications: Knowledge of compliance requirements for HIPAA, PCI-DSS, FISMA, Texas TAC 202, and similar regulations or industry standards. Knowledge of frameworks, such as NIST CSF, ISO27001, HITRUST, and CIS Critical Controls. Certifications from ISC2, ISACA, GIAC, or CompTIA. Benefits: Flexible work schedule Robust training and professional development opportunities Medical, Dental, Vision, and Life insurance Retirement Plans (401a, 457) Salary: FLSA: Exempt Base salary commensurate with qualifications, up to $90,000/year Equal Employment Opportunity Employer: NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities. Background Check & Drug Testing: All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening. E-Verify: The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S. Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.

will be open until filled. We are currently seeking: An Operations System Analyst I to join our team. In this role, you will perform routine and complex administrative, technical, and analytical work in the support of the City's Asset Management Software. This full-time position will assist City Department Heads and Division Managers in administering the City's asset management software and in carrying out special projects providing a variety of analytical functions related to its application. Your responsibilities will include: * Assistance with the management and oversight of the City's Asset Management Software. * Working with internal departments and external partners in the configuration, implementation, training, maintenance, and troubleshooting of Asset Management Software. * Performing a wide variety of research, administrative, and analytical duties in support of functions, operations, and program areas related to Asset Management Software applications. * Performing duties in support of various administrative operations and activities within assigned area of responsibility including analysis of assets and infrastructure, special projects, research studies, and other specialized functions. * Preparing and submitting numerous reports to various internal departments. * Maintaining management databases and dashboards used in capturing critical information on assets and infrastructure, budget performance, work and project statuses, and work accountability. * Assisting with routine and complex internal inquiries related to assets, infrastructure, and Asset Management Software management. * Maintaining, troubleshooting, testing, updating, and/or upgrading computer software, and mobile applications. * Conducting a variety of file storage functions; maintaining computer system files; monitoring system capacity and file size; deleting obsolete files as necessary. * Reviewing technical logs; monitoring computer software for proper functioning. * Diagnosing and troubleshooting a variety of technical systems issues. * Responding to technical inquiries and requests from departmental management and personnel. * Providing systems support and training to end users. * Compiling and analyzing statistical data; creating specialized reports as required * Assisting in coordinating and implementing technology projects. * Follow written and oral instructions, departmental policies, rules, regulations, and laws. * Hours: Monday through Friday 8:00 am to 5:00 pm. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: * Analytical and Problem Solving to identify issues and develop effective solutions * Extracting data, creating and analyzing reports. * Office Software: Word processing and spreadsheets. * Ability to communicate effectively verbally and in writing. * Preparing programs, presentations, reports, and end user training materials * Organizing and prioritizing work activity. * Efficiently accomplishing assigned tasks and projects. * Establishing and maintaining effective working relationships with employees, supervisors, and other departments. MINIMUM QUALIFICATIONS: Education and Experience: Bachelor's degree in Information Technology, Data Analytics, Computer Science, or related field and one to three years of analytical experience is required; or an equivalent combination of education and experience in related field. Additional familiarity with Finance, Accounting, Business Management, Local Government, or similar disciplines preferred. Required Licenses or Certifications: * A valid Texas Driver License with a good driving record is required. * Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Required Knowledge of: * Asset Management, CMMS (Computerized Maintenance Management Systems) and Work Order System configuration, management, budgeting principles, operation, and application. * Computers, mobile devices, and electronic data processing. * Modern records management techniques, office practices and procedures. Preferred Knowledge of: * Departmental operations relative to Public Works. * SQL and database management principles and best practices. * Geographic Information Systems (GIS) and other software associated with Asset Management Physical Demands / Work Environment: * Work is performed in a standard office environment. * Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 20 pounds.

Job Description will be open until filled. We are currently seeking: An Operations System Analyst I to join our team. In this role, you will perform routine and complex administrative, technical, and analytical work in the support of the City's Asset Management Software. This full-time position will assist City Department Heads and Division Managers in administering the City's asset management software and in carrying out special projects providing a variety of analytical functions related to its application. Your responsibilities will include: Assistance with the management and oversight of the City's Asset Management Software. Working with internal departments and external partners in the configuration, implementation, training, maintenance, and troubleshooting of Asset Management Software. Performing a wide variety of research, administrative, and analytical duties in support of functions, operations, and program areas related to Asset Management Software applications. Performing duties in support of various administrative operations and activities within assigned area of responsibility including analysis of assets and infrastructure, special projects, research studies, and other specialized functions. Preparing and submitting numerous reports to various internal departments. Maintaining management databases and dashboards used in capturing critical information on assets and infrastructure, budget performance, work and project statuses, and work accountability. Assisting with routine and complex internal inquiries related to assets, infrastructure, and Asset Management Software management. Maintaining, troubleshooting, testing, updating, and/or upgrading computer software, and mobile applications. Conducting a variety of file storage functions; maintaining computer system files; monitoring system capacity and file size; deleting obsolete files as necessary. Reviewing technical logs; monitoring computer software for proper functioning. Diagnosing and troubleshooting a variety of technical systems issues. Responding to technical inquiries and requests from departmental management and personnel. Providing systems support and training to end users. Compiling and analyzing statistical data; creating specialized reports as required Assisting in coordinating and implementing technology projects. Follow written and oral instructions, departmental policies, rules, regulations, and laws. Hours: Monday through Friday 8:00 am to 5:00 pm. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: Analytical and Problem Solving to identify issues and develop effective solutions Extracting data, creating and analyzing reports. Office Software: Word processing and spreadsheets. Ability to communicate effectively verbally and in writing. Preparing programs, presentations, reports, and end user training materials Organizing and prioritizing work activity. Efficiently accomplishing assigned tasks and projects. Establishing and maintaining effective working relationships with employees, supervisors, and other departments. MINIMUM QUALIFICATIONS: Education and Experience: Bachelor's degree in Information Technology, Data Analytics, Computer Science, or related field and one to three years of analytical experience is required; or an equivalent combination of education and experience in related field. Additional familiarity with Finance, Accounting, Business Management, Local Government, or similar disciplines preferred. Required Licenses or Certifications: A valid Texas Driver License with a good driving record is required. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Required Knowledge of: Asset Management, CMMS (Computerized Maintenance Management Systems) and Work Order System configuration, management, budgeting principles, operation, and application. Computers, mobile devices, and electronic data processing. Modern records management techniques, office practices and procedures. Preferred Knowledge of: Departmental operations relative to Public Works. SQL and database management principles and best practices. Geographic Information Systems (GIS) and other software associated with Asset Management Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 20 pounds.

WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity Street, Austin, Texas in the Chief Info Security Officer department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A person with technical experience and experience or a high interest in cybersecurity WHAT YOU WILL DO: The Cybersecurity Analyst I performs moderately complex (journey-level) information security and cybersecurity analysis work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: * Perform technical risk assessments and reviews of account permissions and security violations. * Conduct cybersecurity incident detection, analysis, and prevention. * Perform vulnerability scans of networks and applications to identify weaknesses. * Execute forensic analysis and recovery of data using assessment tools. * Monitor systems and procedures to protect data systems from unauthorized access. * Analyze cybersecurity alerts from tools, network devices, and information systems. * Perform other duties as assigned. YOU QUALIFY WITH: * Four years of full-time experience in cybersecurity analysis, information security analysis, or digital forensics. * Relevant academic credits may be applied toward experience qualifications for this position. * Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications. YOU ARE A GREAT FIT WITH: You are ready to learn and use critical thinking skills to succeed. YOU GAIN: * A Family Friendly Certified Workplace. * Competitive salary: $8,379.00/month * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: ************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

WHO WE ARE: We are looking for you to take the next step! The Texas Workforce Commission (TWC) is seeking a Systems Analyst II-III to join the Unemployment Insurance (UI) Administration & Operational Support (UIA&OS) Department, to help provide Unemployment Insurance (UI) guidance and support to TWC staff across the state. The position will be located at one of the TWC UI campus (El Paso, Fort Worth, McAllen, San Antonio) or in our UI administration team in Austin, Texas. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: UIA & OS is seeking a Systems Analyst II-III who enthusiastically shares our department's *E.P.I.C. vision and values in a positive, high-paced, energetic team environment. Each day, we reinforce our vision: "Creating a Positive Culture of Excellence and High Expectations Focused on Continuous Improvement." WHAT YOU WILL DO: The Systems Analyst II-III performs moderately complex to complex (journey-level) computer systems analysis work. Work involves analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Works under general supervision, with limited to moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: * Gather, analyze, and document user requirements, business processes, and existing problems in order to automate or improve existing systems. May train others. * Serve as a liaison between the UI department and the IT department. * Review complex system documents to verify that the needs of the UI department are being met. * Develop, document, prepare, and execute test user acceptance test (UAT) plans, scenarios, and suites for different applications. * Provide guidance and technical support to TWC staff on unemployment benefits systems. * Assist with the development of procedures and guidelines related to system changes. * Diagnose system problems and recommends solutions, including the communication with claimants and employers about complex technical issues. * Respond to data and information requests, including generating and validating ad hoc queries and formatting output. * Remain flexible and assists with additional tasks as needed for the success of the department and division. YOU QUALIFY WITH: * Systems Analyst II: One year of full-time experience in computer programming, systems analysis, and/or program analysis or one year of full-time experience which provided general knowledge of data processing or systems analysis. * Systems Analyst III: Two year of full-time experience which provided general knowledge of data processing or systems analysis or two years of full-time experience which provided general knowledge of data processing or systems analysis. * Both Levels: Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: * Strong written and verbal communication skills. * Proficient in Microsoft Excel and Microsoft Access. * Proficient in Microsoft SharePoint 365 development and authoring. * Ability to work quickly and perform multiple tasks while paying attention to detail. * Associate's or Bachelor's Degree. * A knowledge and/or skills exercise may be conducted. YOU GAIN * A Family Friendly Certified Workplace. * Competitive starting salary: $4,020.33-$5,205.83/ month, dependent on experience and geographical location * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** Will work 40 hours a week during hours of operation Sunday through Saturday, 7:00 AM to 6:00 PM, and may involve on call work including nights, holidays and weekends, as needed. May work outside of those hours for special projects, outages, upgrades, or service affecting maintenance. Management will set the schedule. Duties require up to 20% travel (within the state of Texas) and the ability to lift 25 Lbs. Criminal background check conducted on final candidate. VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: *************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the Workforce Automation department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A highly detail-oriented and analytical professional with a strong commitment to public service and ensuring quality customer service. You possess excellent communication and problem-solving skills, with the ability to interpret and apply technical knowledge resolving system related issues. You are a proactive and collaborative team player, dedicated to supporting the mission of the Workforce Automation and Technical support area at the Texas Workforce Commission (TWC). WHAT YOU WILL DO: The Systems Analyst II performs moderately complex (journey-level) computer systems analysis work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: * Demonstrate understanding and knowledge of assigned program applications and tasks. Responds to phone and email inquiries within 24 hours with accurate and complete information in a user-friendly and understandable manner. Demonstrates a complete understanding of the application functionality and follows processes. * Analyze and test new or existing procedures, information systems, or utility programs for efficiency and effectiveness. * Design, modify, and implement new or revised systems to serve new purposes or improve workflow. * Test and diagnose systems to ensure critical requirements are met documented and tracked. * Develop programs and applications using object-oriented programming languages, client and server application development processes, multimedia, Internet technology and other agency supplied applications. * Assist with defining the goals of the system and providing documentation, diagrams logical and operational steps of programs. * May provide technical support as a high-level resource available for problem resolution or new feature creation. * Performs other related work as assigned. YOU QUALIFY WITH: * One year of full-time experience in computer programming, systems analysis, and/or program analysis or one year of full-time experience which provided general knowledge of data processing or systems analysis. * Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: * Knowledge of research techniques. Program management processes and techniques. * Knowledge of relational databases and database query languages such as SQL. * Skill in multi-tasking and delivering high quality work with great attention to detail and accuracy. * Skill in software applications such as Microsoft Excel, Word, Outlook, Access, PowerPoint. * Skill in time management and the ability to juggle multiple, shifting priorities * Ability to gather, assemble, correlate, and analyze facts. Devise solutions to problems. Prepare reports. * Ability to develop, evaluate, and interpret policies and procedures. Communicate effectively. YOU GAIN: * A Family Friendly Certified Workplace. * Competitive starting salary: $4,381.31-$4,631.31/month * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: ************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Minimum Starting Salary: $59,484.98 per year The City of Waco Seeks: The City of Waco is seeking a detail-oriented Facilities Analyst to support the planning and reporting of our facilities operations. The ideal candidate combines strong analytical skills with a solid understanding of building systems. Minimum Qualifications: Required: * Associate's Degree in Facilities Management, Construction Technology, Data Analytics, or a related field and 2 years' experience in facilities data management, maintenance administration, or quality assurance or an equivalent combination of education and experience * Valid Texas Driver's License Upon Hire * Must pass a Criminal Justice Information System (CJIS) background check Preferred: * Bachelor's Degree Position Overview: Under general supervision, supports Facilities' asset management and quality assurance programs through data collection, analysis, and reporting. Ensures that data is accurate, standardized, and used to improve reliability, compliance, and service quality across all City facilities. Essential Functions: * Collects and enters facility and asset data into computerized asset and maintenance systems; verifies data accuracy through field inspections and record reconciliation. * Reviews preventive and corrective maintenance work orders for completeness, accuracy, and compliance with department standards. * Performs asset and equipment inventory audits; confirms field conditions and updates location, serial, and performance data as needed. * Analyzes preventive maintenance compliance, asset condition, and service trends to identify areas of risk or improvement. * Develops and maintains reports and dashboards. * Supports the QA Program Manager in performing inspections and audits of city facilities and completed work to verify conformance to established standards and procedures. * Assists with lifecycle and condition assessments, collecting supporting data for repair-versus-replacement analysis and capital planning. * Coordinates with department divisions to ensure data consistency, accurate corrective action tracking, and integration with departmental policies and procedures. * Supports development and maintenance of QAQC documentation, standards, and inspection checklists. * Operates and maintains advanced imaging equipment and systems to capture and document accurate and detailed models and floor plans of buildings, construction projects, and properties. * Assists with implementation, testing, and user training for automated facility management tools and data collection devices. * Prepares written reports, summaries, and presentations to communicate QAQC findings and performance results to management. * Operates a city-assigned vehicle to transport tools, equipment, and materials to and from various municipal facilities and job sites as needed. * Performs other related duties as assigned. * Complies with all policies and standards. * Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work-related issues and City information * Lives the City of Waco Values: equity & inclusion, excellence & innovation, integrity, people, and teamwork.

WHO WE ARE: The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position will have an on-site work schedule in Fort Worth, Texas at 301 W 13th Street. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate must be skilled to perform complex (journey-level) computer systems analysis work. They are an integral member of the team ensuring that all systems are operational, and that staff have the software and functioning equipment needed to serve our customers. Work involves desktop, application and telephone support to on-site and remote users in a call center and office environment. Works under minimal supervision, with limited to moderate latitude for the use of initiative and independent judgment. The ideal candidate for this position should have direct work experience with desktop applications, telephony, and computer support to multiple users. This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position. WHAT YOU WILL DO: The Systems Analyst III performs to complex (journey-level) computer systems analysis work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: * Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas. * Provide informal training and orientation to staff, both on an individual and group basis, on use of assigned computer, telecommunications equipment, and applications. * Open, monitor, and escalate service tickets as needed and coordinates with vendors on repair and replacement of equipment. * Generate comprehensible reports based on data collected from multiple sources including: Microsoft SQL, DB2, INFORMIX, Microsoft Access, etc. * Develop, test, and deploy, automating repeatable tasks using PowerShell Scripting and/or Visual Basic Scripts (VBS). * Monitor, manage, and update Avaya telecommunications equipment, such as Avaya Aura Communications Manager, Session Manager, and Session Border Controller, along with other telecommunications equipment. * Serve as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies. * Develop, analyze, and update procedures, job aids, business, and disaster recovery plans and documents along with serving as a recovery coordinator for one or more systems. * Perform other duties and completes special projects as assigned. YOU QUALIFY WITH: * Two years of full-time experience which provided general knowledge of data processing or systems analysis. * Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: * Experience (in the last 5 years) administering, maintaining, and/or programming a telephone system (Avaya, Cisco, Genesys, etc.) * Strong written and verbal communication skills preferred. * Proficient in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring. * Advanced troubleshooting, researching, and analysis abilities. * Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately. * Ability to work independently while coordinating work efforts with others. * Ability to work quickly and perform multiple tasks while paying attention to detail preferred. YOU GAIN * A Family Friendly Certified Workplace. * Competitive salary: $4,523.16 /month * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** This position requires the employee to work 40 hours a week during hours of operation Sunday through Saturday, 7:00 AM to 6:00 PM, and may involve on-call work including nights, holidays and weekends, as needed. May require working outside of those hours for special projects, outages, upgrades, or service affecting maintenance. Management will set the schedule. Duties require up to 20% travel (within the state of Texas) and the ability to lift 25 Lbs. Incomplete applications may not be considered. You must be a Texas resident to work for the Texas Workforce Commission. Security sensitive position. Criminal background check conducted on final candidate. VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: *************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.