Innovation Lead (CcaaS / CX)
New Hampshire jobs
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives.
Responsibilities:
Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).**
Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency.
Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions.
Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates.
Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies.
Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage.
Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes.
Qualifications
4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus).
Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these).
Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing).
Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments.
Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals.
Exceptional stakeholder management, with experience influencing C-level executives.
Nice to have:
Certifications in AWS Connect, Google CCAI, or CCaaS platforms.
Background in healthcare/insurance compliance (HIPAA, PCI).
Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools.
We offer:
Culture of Relentless Performance
: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits
: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture
: make the most of the flexibility that comes with remote work.
Growth Mindset
: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact
: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment
: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values
: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Senior Project Manager - IS Program Management Office, Hybrid
Lebanon, NH jobs
As a DH Sr. IT Project Manager, you will proactively and creatively plan, direct, and manage the activities of assigned IT project(s) using DH IT PMO Methodology to ensure that goals and objectives of the project are accomplished within the project's scope, time frame and budget parameters.
Responsibilities
Demonstrate initiative, self-direction and independence to manage assigned large, IT strategic projects from inception through completion. This includes managing initiation, planning, execution, monitoring & controlling project status, change control, resource plans, go-live, closure, and post-live optimization project phases and tasks using IT PMO methodology and Tools such as Smartsheet, Excel, Word, OneNote, Visio, PowerPoint, and SharePoint.
Proactively lead and communicate with onsite and virtual project teams, collaboratively working as a liaison to plan and coordinate activities and fostering effective communication with both operations and technical staff to ensure mutual understanding. Effectively present information both verbal and in writing, in large team and group settings. Additionally, manage communication with vendors as needed.
Plan and conduct Executive-level Steering meetings and develop communications including but not limited to creating executive-level presentations, dashboards, and reports.
Demonstrate initiative through active and appropriate participation, and consulting with cross functional teams to develop and maintain Strategic Project Portfolio Plans, Milestones, Project Dashboards, Charter/Scope Documents, Timelines, Risks, Actions, Issues, Decision logs, Stakeholder Registers, Resource Plans, Communication Plans, Budgets, and Forecasting and all project deliverables as required for each project.
Conduct regular project status meetings by developing agendas and topics according to the project plan and project requirements. Develop and distribute meeting minutes in a timely manner, ensuring effective communication and documentation.
Develop and manage risk assessment and mitigation plans with project teams, and present them to all levels of management and Sponsors.
Coordinate the design and development of Project sites using SharePoint and Smartsheet Project Workspaces and Deliverables. Additionally, perform administrative and support tasks for SharePoint, Smartsheet and Resource Management for assigned projects, designing and build Smartsheet workspaces, blueprints, and project management workflow solutions.
Provide mentoring, coaching, training, and support to PM's using PM Tools (Smartsheet, Excel, Word, PowerPoint, Visio, OneNote, and SharePoint).
Independently manage workload, and exercise initiative to learn new skills to improve performance and efficiency for Project Management support and services, including updating and maintaining the DH IT PMO Project Methodology & Training material as assigned.
Performs other duties as required or assigned.
Qualifications
A PMP PMI certification with a Bachelor's degree or PMP certification preferred (obtain within 1 year) with a Master's Degree in Project Management.
5 years of project management experience and 5 years IT experience managing large, complex projects. Deep knowledge of Project Management methodology. Demonstrated ability to prioritize work and work both independently and on teams.
Must have excellent interpersonal communication, teamwork, documentation, and presentation skills, be self-directed, flexible, and have excellent organizational, problem solving and analytical skills.
Must be skilled in the use of project management software, including use of MS Project, Smartsheet or equivalent, SharePoint, OneNote, Visio, Word, Excel, and PowerPoint.
Must know Project Management principles and methodology.
Required Licensure/Certifications
Project Management Professional (PMP) Certification
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Auto-ApplyTransfer Center Specialist - Connected Care Telehealth, Per Diem
Lebanon, NH jobs
has the potential to be Fully Remote after the training period in Lebanon.
The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters.
Responsibilities
• Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded.
• Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue. • Maintains accurate documentation in the EPIC consult queues
• Establishes timely communications between referring provider and service provider
• Develops and promotes long-term relationships with referring facilities and providers.
• Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.
• Performs other duties as required or assigned.
Qualifications
• High school or equivalent required. Some college preferred.
• Knowledge of medical terminology required • Two (2) years of experience in a healthcare environment strongly preferred.
• EMT, LNA or MA desirable • Comfortable with the use of multiple software platforms and multi-line phone systems.
• Exemplary interpersonal communication skills and demonstrated team player. • Must be capable of performing accurately and calmly in a fast-paced environment.
• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.
Required Licensure/Certifications
• None
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Auto-ApplyPractice Builder - Geotechnical/Geostructural Engineering
Bedford, NH jobs
Geosyntec has an exciting opportunity for a Practice Builder - Geotechnical/Geostructural Engineering to join our geotechnical & geostructural business in New England. We have offices in Acton, MA, Hamilton, MA and Bedford, NH, but we are also able to consider fully remote working. This position is well-suited for a talented, highly experienced individual who is interested in being a leader, as well as winning and delivering innovative and challenging projects. We're interested in speaking to engineers from a wide range of sectors. You must have an entrepreneurial attitude, and an enthusiasm for leading business development and technical efforts to expand Geosyntec's market share.
Geosyntec is an innovative, international engineering and consulting firm serving private and public-sector clients to address new ventures and complex problems involving our environment, natural resources, and civil infrastructure. Our engineers, scientists, technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms, Geosyntec is internationally known for its technical leadership, broad experience, and exceptional client service.
We invest in our people. Each employee is unique, and your career at Geosyntec will be too. We offer competitive pay and benefits, and well-being programs to support you and your family.
To Learn More Visit: *********************************
Essential Duties and Responsibilities
Collaboration and mentoring are cornerstones of Geosyntec's culture. We operate under a sell-manage-do culture, and so we expect that you'd work on challenging technical projects while leveraging your existing knowledge and experience to help Geosyntec expand its current practices and capabilities through business development and client management. You may also be asked to take on project management responsibilities, along with staff management and development, and mentoring tasks. Some of the key responsibilities may include:
Business development; including bringing in new clients and obtaining repeat business from existing clients, leading proposal preparation, and developing and implementing a business development plan;
Management and mentoring of senior, mid-career and early-career staff and managing subcontractors;
Effectively stewarding and building client relationships to repeat business;
Managing the overall delivery of multiple projects within the scope / budget / schedule expectations and ensuring quality standards on project deliverables;
Geotechnical or Geostructural engineering design & analyses;
Geotechnical and environmental site characterization;
Development and management of instrumentation monitoring systems;
Preparation of engineering reports, design calculations, drawings, technical specifications, and permit applications; and
Fieldwork associated with design and construction services.
Drive personal, company, and rental vehicles to client or company project or office sites, and other business locations, as needed.
Education and Licensure
Bachelor's degree in civil, geotechnical or structural engineering or a related field of study (required)
Advanced degree in a related field of study (preferred)
Professional registration (i.e., P.E.). (required)
Skills, Experience and Qualifications
At least 10 years (15+ desirable) of directly relevant experience in a consulting environment, or an equivalent combination of education and experience. (required)
An extensive track record of business development, client management, and leading proposal preparation. (required)
Knowledge of relevant geotechnical engineering software and numerical modeling tools. (required)
Ability to succeed in a fast-paced consulting environment, handling multiple project assignments, meeting strict deadlines, and traveling to client facilities as needed. (required)
Current OSHA 40-hr HAZWOPER training and refreshers. (preferred)
Fieldwork and overnight travel may be required.
Health & Safety training, medical monitoring, and client-driven drug and background testing may be required.
Valid U.S. driver's license and a satisfactory driving record for business travel. (required)
This opportunity will be posted for at least five days. Below are the potential compensation ranges that we in good faith believe are applicable for this role at the time of this posting and are only applicable for jobs to be performed in the specified location(s) below. The typical base salary range for this position is just one component of Geosyntec's total compensation package for employees. Actual compensation will be determined based on education, experience, skill set and location.
Minimum Salary: $149,330/year / Maximum Salary: $230,000/year (Acton, MA, Hamilton, MA)
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Auto-ApplySenior Process Engineer
New Hampshire jobs
Come grow with us! Are you ready to make a difference?
We are looking for a skilled, resourceful, and collaborative Senior Process Engineer to join our team in Bedford, NH. The Senior Process Engineer will work closely with a team of engineers supporting gaseous energy projects. This is a fast-paced and dynamic position, with opportunities to be challenged, contribute to project outcomes, interact routinely with project Principals and clients, and grow professionally.
Create opportunity! Do you thrive with a range of interesting assignments?
Essential Functions-What You Will Do
Support process design and documentation of projects in the gaseous energy sector, focusing on natural gas, LNG, RNG, CNG, propane-air, hydrogen facilities, and metering/regulating stations.
Develop and optimize process designs including process flow diagrams (PFDs), heat and material balances (HMBs), piping & instrumentation diagrams (P&IDs), and process simulation modeling.
Lead or support hazard identification (HAZID), process hazard analysis (PHA), and hazard and operability (HAZOP) studies as part of the design process.
Size process equipment (heat exchangers, boilers, pumps, compressors) and prepare written specifications for equipment and materials.
Develop process control narratives (PCNs), cause and effect (C&E) matrices, and comprehensive technical reports.
Prepare plant documentation including operating & maintenance procedures, purging procedures, as-built drawings, and risk management plans.
Conduct site visits to utility and industrial client facilities to review existing processes, piping, and equipment layouts.
Develop training documentation and conduct training sessions to support clients operations and maintenance needs.
Provide operations and commissioning support and consulting, including on-site support when required.
Mentor junior staff to develop their technical skills and instill good consulting practices to support their growth in the firm.
Deliver value! Do you strive for excellence and like to help others succeed?
Competencies-What We Are Looking For
Bachelor s degree in Mechanical or Chemical Engineering (Energy Focus) with 6-10 years of relevant experience.
Professional Engineer (PE) license, or ability to obtain within one year, required.
Experience with natural gas systems, propane-air, hydrogen systems, and process instrumentation and controls.
Strong background in risk management, process safety, and operations/commissioning procedures including on-site experience.
Excellent organizational, time management, and communication skills with the ability to work collaboratively and adapt to shifting priorities.
Client-service orientation with ability to anticipate needs and deliver exceptional results.
Physical Requirements
Requires sitting, walking and, at times, bending and prolonged standing.
Must be able to visit project sites and climb ladders and stairs as required.
The work requires both indoor and outdoor activity in temperatures ranging from moderate to extreme cold or hot and other weather conditions.
Must be able to wear and work in personal protective equipment as required.
Substantial repetitive motions of the wrists, hands, and/or fingers is required.
Close visual acuity is required to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Must be able to lift up to 50 pounds.
Reach your potential! Are you passionate about your work and open to possibilities?
Position Type-What You Should Know
Full-time position.
Schedule: Monday through Friday with flexible daily hours.
Ideally located near Bedford, NH, but open to fully remote for the right candidate.
Estimated travel: 10-20%.
Competitive wage and bonus package.
Comprehensive benefits package.
At the end of the day, it is all about the experience. Let your journey begin here.
We invite you to submit an application with a resume and cover letter, telling us why you would be a great fit for our team.
Sanborn Head is an engineering and technical consulting firm serving a broad array of private, public and institutional clients in the development, energy, industrial, and solid waste markets. Our multi-disciplinary team of engineers and scientists specialize in integrating our core expertise in earth, energy, and environment to deliver innovative, yet practical solutions to our clients.
Candidates are required to possess a valid driver's license and an acceptable driving record. We will provide reasonable accommodations consistent with applicable laws.
Qualified candidates must be able, with or without reasonable accommodation, to fulfill all obligations of the job, which include in-person attendance at and participation in company and/or client events or worksites.
Sanborn Head is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin or ancestry, disability, veteran status, age, sex, sexual orientation, gender identity, genetic information, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Principal - Water/Wastewater Infrastructure (New England Strategic Growth)
Manchester, NH jobs
Are you highly motivated, hard-working, and seeking to join a growth-focused consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with Apex! Powered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies is one of the fastest growing engineering and environmental consulting firms in the US. We were recently recognized by the Zweig Group as one of the fastest growing firms in the AEC industry. We take pride in providing our clients with exceptional service and have earned numerous awards for project excellence. We continue to grow, and we want you to grow with us.
Apex is expanding our Infrastructure Practice and seeking a Principal-level leader to build and grow our Water/Wastewater business in one of our target Northeast markets: Springfield or Worcester, Massachusetts; Manchester, New Hampshire; or Southwest Connecticut.
This role will begin as a remote position with the intent to establish a local office in one of the target markets. Once the office is opened, the position will transition to a hybrid work arrangement.
This is a strategic growth role for a senior, client-facing professional with a strong municipal network and an active book of business. The successful candidate will lead business development and project delivery for municipal water, wastewater, and stormwater infrastructure projects in their local geography, supported by Apex's national resources and multidisciplinary teams.
If you are an entrepreneurial leader with a track record of building markets, winning work, and delivering impactful infrastructure projects, we invite you to join Apex and help shape the next chapter of our Infrastructure growth.
We are offering a sign-on bonus as well as relocation for the right candidate.
Key Responsibilities:
Market Growth & Leadership
* Lead the growth of Apex's water, wastewater, and stormwater services within your designated local market.
* Develop and execute a strategic plan to expand relationships with municipal, utility, and public-sector clients.
* Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner.
* Collaborate with Divisional and Regional Leadership to align local efforts with Apex's broader infrastructure strategy.
Client Development & Relationship Management
* Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms.
* Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes.
* Drive cross-selling of Apex's complementary environmental, construction, and compliance services.
* Represent Apex at professional associations, technical committees, and industry conferences.
Project Delivery & Fiscal Oversight
* Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, and stormwater management.
* Ensure technical excellence, quality control, and adherence to scope, schedule, and budget.
* Provide technical leadership, mentoring, and QA/QC oversight to project teams.
* Manage project performance, including backlog, utilization, and profitability metrics.
Team Building & Mentorship
* Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex's local presence.
* Foster a collaborative, high-performance culture focused on client satisfaction and technical excellence.
* Participate in Apex's Principal Leadership group, contributing to strategic planning, market development, and talent initiatives.
What we're looking for:
* BS or MS Degree in Civil or Environmental Engineering or relevant engineering discipline
* 15+ years of experience in municipal water, wastewater, or stormwater infrastructure
* Registered Professional Engineer preferred in MA, CT, or NH
* Proven background in the design and management of water and wastewater treatment, distribution, collection, and conveyance systems
* Demonstrated success in developing new markets, securing key municipal clients, and achieving financial growth targets
* Strong record of mentoring, team development, and leading cross-discipline project teams
* Demonstrated ability to work effectively with clients in a forward-thinking manner to drive growth and sustained performance through effective leadership
* Excellent written and verbal communication skills
* Desire to manage and mentor all levels of staff
Why you'll love working for us:
* Company-subsidized medical and dental.
* Company-paid life, short, and long-term disability.
* 401k match, tuition assistance, and more.
* Cross-training and the ability to work on a variety of projects.
* Performance-based bonuses or other incentives.
* Working with the best and brightest in the industry.
* 1,800+ employee national firm with 50+ locations across the US.
Apex Job Title: Principal
Req ID: 10811
Annual Expected Pay Range
$200,000-$220,000 USD
We believe in equality for all and celebrate the diversity and differences of our employees, customers, and communities. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Apex aims to make apexcos.com accessible to all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact ****************** or **************. Likewise, feel free to reach out to us if you would like to view or discuss Apex policy related to equal employment opportunity or have any related concerns. EO/AA/VEV/Disabled Employer
TO ALL RECRUITMENT AGENCIES: Apex Companies does not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings to our career's sites, or to any employees of Apex Companies or affiliates. Apex Companies is not responsible for any fees related to unsolicited resumes.
Lead Applications Systems Programmer Analyst - Radiology IT Support, Hybrid
Manchester, NH jobs
Manage Vendor Neutral Archive, Dicom Router and provide advanced DICOM system knowledge and troubleshoot complex enterprise imaging systems. Performs advanced programming and analysis functions in the development and implementation of new systems, the revision of existing systems, and to support special projects. Mentors other Information Systems staff.
Responsibilities
Develops technology programs of major complexity and scope from abstract requirements. Acts as a systems expert in developing solutions to solve operational issues.
Develops written materials for large-scale and/or complex projects. Presents controversial and/or complex information to large diverse audiences.
Technical lead on medium to large scope programming projects which impact large segments of the organization at the campus or enterprise-wide level. develops and refines work management processes and methodologies. Trains others in technical areas and other skills.
Maintains a broad understanding of both the organization and the health care industry.
Empowers individuals, encourages employees toward responsibility and decision making. Promotes continuous learning and improvement.
Conducts team meetings in the absence of manager or lead.
Recommends hardware and software solutions for user needs.
Plans, develops, directs, schedules, and/or assists in the deployment and/or enhancement of DH's information systems.
Performs other duties as required or assigned.
Qualifications
Bachelor's degree with six (6) years of experience or equivalent is preferred.
Requires expert ability in multiple technologies or system/applications.
Project management and application testing skills are desirable.
Excellent organizational, analytical, problem solving, written, and verbal communication skills required.
Comfortable with a variety of abstract and concrete variables.
Evaluates and resolves complex problems in a sophisticated manner, using advanced judgment and critical thinking skills.
Maintains a broad understanding of both the organization and the health care industry, anticipating system implications.
Required Licensure/Certifications
None
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Auto-ApplyShelter Supervisor
Rochester, NH jobs
Job Description
Job Title: Shelter Supervisor
Program/Dept: CAPSC Home For Now
Reports To: Shelter Program Manager
FLSA Status: Full-Time/Exempt Probationary Period: Ninety (90) days
Work Schedule: 40 hours (nights/weekends non-negotiable)
Work from home status n/a
Salary Range: Updated annually
GENERAL DESCRIPTION
Under the supervision of the Shelter Program Manager is responsible for overseeing the day-to-day operational needs of the CAPSC Home For Now shelter, ensuring the completion of all program objectives, adherence to agency rules and regulations, and the safety and cleanliness of the shelter at all times.
Position Summary:
The Shelter Supervisor provides on-site leadership for second shift shelter operations, ensuring a safe, welcoming, and supportive environment for residents and staff. This position is responsible for overseeing daily activities, resolving staffing and scheduling needs, addressing resident concerns, and ensuring compliance with program policies and procedures.
Key Responsibilities:
Provide direct supervision and support to second shift shelter staff, including shift coverage and performance oversight.
Manage daily scheduling needs, including arranging coverage for callouts, adjusting shifts, and communicating changes to staff.
Serve as the primary point of contact for staffing issues during assigned hours, escalating concerns to the Shelter Manager as needed.
Maintain a safe, respectful, and supportive shelter environment for residents and staff in alignment with trauma-informed care principles.
Address resident concerns or conflicts promptly, utilizing conflict resolution and crisis intervention strategies.
Ensure all shelter policies, procedures, and safety protocols are followed consistently.
Complete shift reports, incident documentation, and other required records in a timely and accurate manner.
Communicate effectively with day shift and leadership staff to ensure smooth transitions and consistent service delivery.
Support new staff training and onboarding during evening hours.
Qualifications:
High school diploma or equivalent required, associate or bachelor's degree in human services or related field preferred.
Supervisory experience required.
Previous experience in shelter, residential, or human services setting experience strongly preferred.
Strong skills in scheduling, staffing coordination, and conflict resolution.
Ability to work with diverse populations using a trauma-informed, culturally responsive approach.
Excellent communication, organization, and problem-solving skills.
Ability to remain calm and effective in crisis situations.
Physical Requirements:
Ability to stand and walk for extended periods, navigate stairs, and occasionally lift up to 25 lbs.
Supervisory Responsibilities
Oversee shelter staff and volunteers.
GENERAL EXPECTATIONS
Respects confidentiality of information about agency staff, personnel issues, and other program operations.
Acts as a resource to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies related to community services programming.
Strong commitment to maintaining confidentiality.
Plans, assigns, coordinates, organizes and prioritizes work.
Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff, and community members.
Energetically engages people, issues, and work.
Applies the highest ethical standards to themselves and others daily.
Supports others in their efforts to be productive and effective and succeed in work and life.
Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
Practices honest, respectful, and direct communication as well as active listening.
MISSION VISION &VALUES
Our Mission: To reduce barriers to help clients improve their economic stability and well-being through education, advocacy, and partnerships.
Our Vision: To eliminate poverty.
Our Values: Collaboration, Client Focus, Accountability, and Communication.
Coastal Business Leader
Bedford, NH jobs
Geosyntec has an exciting opportunity for a Coastal Business Leader to join and build our coastal and waterfront redevelopment practice from the New England region. The successful candidate will ideally be based near our office in Bedford, NH however for the right candidate we're also able to consider a fully remote hire and potentially opening a future office from that location. This position is well-suited for a talented, highly experienced individual who is interested in being a leader and contributing to innovative and challenging projects involving shoreline stabilization, dredging, marinas, and other water resources and coastal resiliency initiatives. You must have an entrepreneurial attitude, and enthusiasm for supporting business development and technical efforts to expand Geosyntec's market share.
Geosyntec is an innovative, international engineering and consulting firm serving private and public-sector clients to address new ventures and complex problems involving our environment, natural resources, and civil infrastructure. Our engineers, scientists, technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms, Geosyntec is internationally known for its technical leadership, broad experience, and exceptional client service.
We invest in our people. Each employee is unique, and your career at Geosyntec will be too. We offer competitive pay and benefits, and well-being programs to support you and your family.
To Learn More Visit: **********************************
Essential Duties and Responsibilities
Collaboration and mentoring are cornerstones of Geosyntec's culture. We operate under a sell-manage-do culture, and so we expect that you'd work on challenging technical projects while leveraging your existing knowledge and experience to help Geosyntec expand its current practices and capabilities through business development and client management. You may also be asked to take on project management responsibilities, along with staff management and development, and mentoring tasks.
Some of the key responsibilities may include:
Growing our coastal practice through client relationships (private and municipal), business development efforts and implement market growth initiatives
Ensuring client satisfaction, project profitability goals and objectives.
Providing leadership, direction and guidance to coastal engineering managers and staff
Task and project management, including coastal engineering investigations and planning work, budgeting and budget management, adherence to schedule, quality, client satisfaction, and profitability;
Plan, schedule, conduct or coordinate detailed phases of the coastal engineering work in marine related projects;
Management and mentoring of junior staff and managing subcontractors;
Work plan development, data evaluation, and report writing;
Reviewing and managing written document production; and
Preparing for and participating in meetings with clients, regulatory personnel, and other parties.
Drive personal, company, and rental vehicles to client or company project or office sites, and other business locations, as needed.
Education and Licensure
Bachelor's degree in civil, coastal, environmental, or geotechnical engineering, or a related science with emphasis on coastal or water resources. (required)
Advanced degree in coastal or closely related field. (preferred)
Professional licensure (e.g. P.E. / P.G.) (preferred but not essential)
Skills, Experience and Qualifications
At least 10 years (15+ preferred) of directly relevant experience in a consulting environment, or equivalent combination of education and experience. (required)
Demonstrated business development and project management experience (required)
Experience overseeing mid-size to large-scale, multi-phase, coastal engineering projects (required)
Experience in providing technical expertise and staff oversight for field studies, hydraulic/hydrodynamic modeling, engineering analysis, report preparation, permitting, construction document preparation and construction oversight
Experience with environmental restoration, dredging and disposal and diversion projects (preferred)
Experience in relevant coastal engineering software. (e.g., Waves, Littoral Transport, Sedimentation, etc.). (preferred)
Ability to succeed in a fast-paced consulting environment, handling multiple project assignments, meeting strict deadlines, and traveling to client facilities as needed. (required)
Current OSHA 40-hr HAZWOPER training and refreshers. (preferred)
Fieldwork and overnight travel may be required.
Health & Safety training, medical monitoring, and client-driven drug and background testing may be required.
Valid U.S. driver's license and a satisfactory driving record for business travel. (required)
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Auto-ApplyBehavioral Health Clinician - Embedded Psych Services, Hybrid
Lebanon, NH jobs
Sign-On/Retention incentives: up to $7,500*
The Behavioral Health Clinician provides high-quality behavioral healthcare as a collaborative primary care team member focused on short-term episodes of care, skill-based counseling, and coordination/outreach. This position works with a majority adult patient population.
We are offering a $7,500 sign-on/retention bonus for this position. *The bonus is available for external hires only, and certain conditions apply.
This is a full-time, 40-hour/week benefitted position located at our Lebanon campus. Once oriented to the position, it will be a hybrid position, working three days a week in the office and two days a week remotely. We anticipate spending the first four to six months on-site while orienting to the position before moving to a hybrid schedule.
Responsibilities
As a licensed independent mental health clinician works with the Primary Care team to address the behavioral health needs of patients in primary care utilizing the Collaborative Care model of integrated care, which includes consults, short-term counseling, care coordination, outreach and data collection.
Partners with PCP teams to systematically screen and assess for opiate misuse and other substance use disorders. Conduct triage visits and/or initial evaluations to help clarify behavioral health concerns and develop an individualized, appropriate care plan.
Enrolls patients referred by the PCP into the collaborative care program, which includes both in person and telephone outreach visits for a short-term episode of care, up to 12 weeks duration.
Utilizes evidence-based clinical procedures to deliver care in a standardized format and measure patient's symptoms and response to treatment through questionnaires and survey tools.
Effectively maintains and manages a patient registry to track patients, monitor progress and report program focused metrics.
Provides limited face-to-face, short-term counseling including; problem-solving therapy, brief CBT, motivational interviewing or brief supportive therapy.
Proactively communicates with patients, primary care team members and the consulting psychiatrist to aid in effective, patient-centered, team-based care.
Assists patients in need of higher levels or care, specialty mental health or substance use services, outside of primary care, to connect with appropriate treatment resources.
Performs other duties as required or assigned.
Supports the department's educational and workforce development mission by providing supervision and learning opportunities for trainees in mental health fields. This may include supervising student internships and/or providing clinical supervision toward licensure for master's prepared clinicians.
Qualifications
Master's degree in Social Work, Mental Health Counseling, Marriage & Family Counseling/Therapy, or Addiction Counseling from an accredited institution of higher education, including an internship meeting professional standards.
Must be able to demonstrate that he or she has provided psychological services, on an inpatient, outpatient or consultative basis in the past 12 months
Required Licensure/Certifications
Licensed or license-eligible as a Licensed Independent Clinical Social Worker (LICSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Marriage and Family Therapist (LMFT), or Master Licensed Drug and Alcohol Counselor (MLADC) in the State of NH.
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Auto-ApplySenior Clinical Secretary- Neurology
Lebanon, NH jobs
The Senior Clinical Secretary plays a critical role in supporting daily clinical operations by managing patient interactions, scheduling workflows, and administrative tasks. This position requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.
Key responsibilities include face-to-face scheduling during patient visits, coordinating procedures, and managing high volumes of phone and electronic communications. The Senior Clinical Secretary also oversees in-basket message processing, assists with exiting patients, and ensures timely follow-up scheduling. Additional administrative duties may be assigned to support departmental needs and optimize patient care delivery. May include a hybrid remote option.
Responsibilities
Answers telephone, screens and directs calls, gives directions, and takes messages.
Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
Designs, analyzes, and coordinates master and other schedules.
Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
Creates forms and spreadsheets, tables, charts, databases and slides.
Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
Creates agendas and takes minutes for meetings.
Coordinates conferences/meetings and make travel arrangements.
Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
Prepares grants and negotiates outside contracts.
Performs other duties as required or assigned.
Qualifications
High School diploma with 3 years of administrative support experience or the equivalent required.
Proven experience working with the public required.
Knowledge of medical terminology may be required.
Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
Excellent communication and interpersonal skills required.
Previous experience working in a medical setting preferred.
Required Licensure/Certifications
None
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Auto-ApplyPrincipal - Water/Wastewater Infrastructure (New England Strategic Growth)
Manchester, NH jobs
Are you highly motivated, hard-working, and seeking to join a growth-focused consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with Apex!
Powered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies is one of the fastest growing engineering and environmental consulting firms in the US. We were recently recognized by the Zweig Group as one of the fastest growing firms in the AEC industry. We take pride in providing our clients with exceptional service and have earned numerous awards for project excellence. We continue to grow, and we want you to grow with us.
Apex is expanding our Infrastructure Practice and seeking a Principal-level leader to build and grow our Water/Wastewater business in one of our target Northeast markets: Springfield or Worcester, Massachusetts; Manchester, New Hampshire; or Southwest Connecticut.
This role will begin as a remote position with the intent to establish a local office in one of the target markets. Once the office is opened, the position will transition to a hybrid work arrangement.
This is a strategic growth role for a senior, client-facing professional with a strong municipal network and an active book of business. The successful candidate will lead business development and project delivery for municipal water, wastewater, and stormwater infrastructure projects in their local geography, supported by Apex's national resources and multidisciplinary teams.
If you are an entrepreneurial leader with a track record of building markets, winning work, and delivering impactful infrastructure projects, we invite you to join Apex and help shape the next chapter of our Infrastructure growth.
We are offering a sign-on bonus as well as relocation for the right candidate.
Key Responsibilities:
Market Growth & Leadership
Lead the growth of Apex's water, wastewater, and stormwater services within your designated local market.
Develop and execute a strategic plan to expand relationships with municipal, utility, and public-sector clients.
Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner.
Collaborate with Divisional and Regional Leadership to align local efforts with Apex's broader infrastructure strategy.
Client Development & Relationship Management
Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms.
Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes.
Drive cross-selling of Apex's complementary environmental, construction, and compliance services.
Represent Apex at professional associations, technical committees, and industry conferences.
Project Delivery & Fiscal Oversight
Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, and stormwater management.
Ensure technical excellence, quality control, and adherence to scope, schedule, and budget.
Provide technical leadership, mentoring, and QA/QC oversight to project teams.
Manage project performance, including backlog, utilization, and profitability metrics.
Team Building & Mentorship
Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex's local presence.
Foster a collaborative, high-performance culture focused on client satisfaction and technical excellence.
Participate in Apex's Principal Leadership group, contributing to strategic planning, market development, and talent initiatives.
What we're looking for:
BS or MS Degree in Civil or Environmental Engineering or relevant engineering discipline
15+ years of experience in municipal water, wastewater, or stormwater infrastructure
Registered Professional Engineer preferred in MA, CT, or NH
Proven background in the design and management of water and wastewater treatment, distribution, collection, and conveyance systems
Demonstrated success in developing new markets, securing key municipal clients, and achieving financial growth targets
Strong record of mentoring, team development, and leading cross-discipline project teams
Demonstrated ability to work effectively with clients in a forward-thinking manner to drive growth and sustained performance through effective leadership
Excellent written and verbal communication skills
Desire to manage and mentor all levels of staff
Why you'll love working for us:
Company-subsidized medical and dental.
Company-paid life, short, and long-term disability.
401k match, tuition assistance, and more.
Cross-training and the ability to work on a variety of projects.
Performance-based bonuses or other incentives.
Working with the best and brightest in the industry.
1,800+ employee national firm with 50+ locations across the US.
Apex Job Title: Principal
Req ID: 10811
Annual Expected Pay Range$200,000-$220,000 USD
We believe in equality for all and celebrate the diversity and differences of our employees, customers, and communities. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Apex aims to make apexcos.com accessible to all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact ****************** or **************. Likewise, feel free to reach out to us if you would like to view or discuss Apex policy related to equal employment opportunity or have any related concerns. EO/AA/VEV/Disabled Employer
TO ALL RECRUITMENT AGENCIES: Apex Companies does not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings to our career's sites, or to any employees of Apex Companies or affiliates. Apex Companies is not responsible for any fees related to unsolicited resumes.
Auto-ApplyManager - Clinical Engineering, Hybrid
Lebanon, NH jobs
Responsible for management of biomedical engineering operations across assigned D-HH sites.
Responsibilities
Assumes responsibility for the implementation of the Medical Equipment Management Program as outlined by the Joint Commission, CMS and organizational policy. This includes the maintenance of equipment inventory, and application of PM procedures and schedules. Participates in medical equipment clinical trials, technology assessment and equipment selection. Works with the Director to assure regulatory compliance.
Works with leadership to identify and implement strategic opportunities and plans in support of the organizational mission, vision, values and long range objectives.
Responsible for planning, directing and overseeing the operations of assigned engineering site(s).
Establishes objectives and performance standards for individuals and the functional business unit. Monitors and communicates progress on these goals.
Provides oversight and direction to the employees in the functional business unit in accordance with policies and procedures.
Coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and guidance.
Oversees and facilitates adherence to the goal planning, performance feedback, and appraisal process.
Provides operational consultation and support for clinical engineering services including equipment lifecycle management, technology evaluation, risk assessment, and project management.
Supports Clinical Engineering staff by providing operational consultation and support for Risk Management, Medical Equipment hazard recalls, incident investigations, and medical device reporting.
Performs other duties as required or assigned.
Qualifications
Bachelor degree in appropriate Engineering or Healthcare Technology Management (HTM) field required.
Six (6) years of applicable Biomedical/Clinical Engineering, or HTM experience required.
Prior medical device management experience required.
Must have communication and presentation skills.
Familiarity with regulatory requirements preferred.
Must possess the ability to interact with others at all levels.
Required Licensure/Certifications
Certification in Healthcare Technology Management required within two (2) years of hire.
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Auto-ApplySenior Clinical Secretary - Medical Oncology
Lebanon, NH jobs
HYBRID REMOTE OPPORTUNITY AFTER TRAINING IS COMPLETED AND SUPERVISOR SIGN-OFF
Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.
Responsibilities
Answers telephone, screens and directs calls, gives directions, and takes messages.
Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
Designs, analyzes, and coordinates master and other schedules.
Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
Creates forms and spreadsheets, tables, charts, databases and slides.
Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
Creates agendas and takes minutes for meetings.
Coordinates conferences/meetings and make travel arrangements.
Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
Prepares grants and negotiates outside contracts.
Performs other duties as required or assigned.
Qualifications
High School diploma with 3 years of administrative support experience or the equivalent required.
Proven experience working with the public required.
Knowledge of medical terminology may be required.
Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
Excellent communication and interpersonal skills required.
Previous experience working in a medical setting preferred.
Required Licensure/Certifications
None
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Auto-ApplyPrincipal - Water/Wastewater Infrastructure (New England Strategic Growth)
Manchester, NH jobs
Job Description
Are you highly motivated, hard-working, and seeking to join a growth-focused consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with Apex!
Powered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies is one of the fastest growing engineering and environmental consulting firms in the US. We were recently recognized by the Zweig Group as one of the fastest growing firms in the AEC industry. We take pride in providing our clients with exceptional service and have earned numerous awards for project excellence. We continue to grow, and we want you to grow with us.
Apex is expanding our Infrastructure Practice and seeking a Principal-level leader to build and grow our Water/Wastewater business in one of our target Northeast markets: Springfield or Worcester, Massachusetts; Manchester, New Hampshire; or Southwest Connecticut.
This role will begin as a remote position with the intent to establish a local office in one of the target markets. Once the office is opened, the position will transition to a hybrid work arrangement.
This is a strategic growth role for a senior, client-facing professional with a strong municipal network and an active book of business. The successful candidate will lead business development and project delivery for municipal water, wastewater, and stormwater infrastructure projects in their local geography, supported by Apex's national resources and multidisciplinary teams.
If you are an entrepreneurial leader with a track record of building markets, winning work, and delivering impactful infrastructure projects, we invite you to join Apex and help shape the next chapter of our Infrastructure growth.
We are offering a sign-on bonus as well as relocation for the right candidate.
Key Responsibilities:
Market Growth & Leadership
Lead the growth of Apex's water, wastewater, and stormwater services within your designated local market.
Develop and execute a strategic plan to expand relationships with municipal, utility, and public-sector clients.
Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner.
Collaborate with Divisional and Regional Leadership to align local efforts with Apex's broader infrastructure strategy.
Client Development & Relationship Management
Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms.
Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes.
Drive cross-selling of Apex's complementary environmental, construction, and compliance services.
Represent Apex at professional associations, technical committees, and industry conferences.
Project Delivery & Fiscal Oversight
Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, and stormwater management.
Ensure technical excellence, quality control, and adherence to scope, schedule, and budget.
Provide technical leadership, mentoring, and QA/QC oversight to project teams.
Manage project performance, including backlog, utilization, and profitability metrics.
Team Building & Mentorship
Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex's local presence.
Foster a collaborative, high-performance culture focused on client satisfaction and technical excellence.
Participate in Apex's Principal Leadership group, contributing to strategic planning, market development, and talent initiatives.
What we're looking for:
BS or MS Degree in Civil or Environmental Engineering or relevant engineering discipline
15+ years of experience in municipal water, wastewater, or stormwater infrastructure
Registered Professional Engineer preferred in MA, CT, or NH
Proven background in the design and management of water and wastewater treatment, distribution, collection, and conveyance systems
Demonstrated success in developing new markets, securing key municipal clients, and achieving financial growth targets
Strong record of mentoring, team development, and leading cross-discipline project teams
Demonstrated ability to work effectively with clients in a forward-thinking manner to drive growth and sustained performance through effective leadership
Excellent written and verbal communication skills
Desire to manage and mentor all levels of staff
Why you'll love working for us:
Company-subsidized medical and dental.
Company-paid life, short, and long-term disability.
401k match, tuition assistance, and more.
Cross-training and the ability to work on a variety of projects.
Performance-based bonuses or other incentives.
Working with the best and brightest in the industry.
1,800+ employee national firm with 50+ locations across the US.
Apex Job Title: Principal
Req ID: 10811
Annual Expected Pay Range$200,000-$220,000 USD
We believe in equality for all and celebrate the diversity and differences of our employees, customers, and communities. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Apex aims to make apexcos.com accessible to all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact ****************** or **************. Likewise, feel free to reach out to us if you would like to view or discuss Apex policy related to equal employment opportunity or have any related concerns. EO/AA/VEV/Disabled Employer
TO ALL RECRUITMENT AGENCIES: Apex Companies does not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings to our career's sites, or to any employees of Apex Companies or affiliates. Apex Companies is not responsible for any fees related to unsolicited resumes.