SENIOR ASSISTANT DIRECTOR (EXE LEV) - WASTEWATER OPERATIONS
Assistant director of operations job at City of Houston
APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED DIVISION: WASTEWATER OPERATIONS REPORTING LOCATION: 4545 GROVEWAY DR. WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM* * Subject to change ABOUT HOUSTON PUBLIC WORKS Working for the City of Houston and Houston Public Works is an exciting and challenging career choice that you will be proud to be a part of. Together, we build a strong foundation for Houston to thrive. The Houston Public Works Department is a team of talented, diverse staff that provides many of the basic services that affect the daily lives of everyone who lives and works in Houston and the surrounding region. Primarily, the department is responsible for all the things we take for granted daily: the administration, planning, maintenance, construction management, and technical engineering of the city's infrastructure. This includes the production and distribution of over 146 billion gallons of water per year and the treatment of over 90 billion gallons per year of wastewater. That is enough to fill the Astrodome four times per day with fresh water and over twice per day with wastewater. It also includes the maintenance of the city's over 16,000 lane miles of streets, over 60,000 stormwater manholes, over 100,000 stormwater inlets, over 1,100,000 street name and traffic control signs, over 17,000 freeway and under bridge light fixtures.
DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS
Houston Water has over 1500 employees and is made up of Drinking Water Operations, Planning, Regulatory Compliance, Customer Service/Account Services, and Wastewater Operations. Wastewater Operations has over 600 employees. The City of Houston is working under a wastewater Consent Decree, and this creates an opportunity to make a lasting impact on the city's infrastructure and improve operations. You will be a part of a large interdepartmental team working together to meet the requirements of the Consent Decree and this will be both challenging and very rewarding and meaningful work.
The Senior Assistant Director will perform the following duties:
* Leads over 600 very talented and diverse Wastewater Operations branch's personnel, policy definition, adoption, and interpretation.
* Promotes and aligns the branch's practices with the purpose and values of Houston Water and Houston Public Works centered on Respect, Ownership, Communication, Integrity, and Teamwork.
* Working with and leading a diverse and very talented multi-disciplinary (Regulatory Compliance, Capital Delivery, Legal, Finance, Consent Decree Group) team to ensure compliance with all federal and state regulatory requirements, including the EPA/DOJ Consent Decree, which is presently in year 5 of 15.
* Responsible for the overall operations and maintenance of 38 WWTP, 382 lift stations, and over 6,000 miles of collection systems to ensure regulatory compliance.
* Develops, analyzes, and monitors key performance indicators to meet service and financial objectives, balance resources, and improve overall effectiveness and organizational efficiency.
* Build the branch's public relations as well as participate in state and national professional organizations.
* Develops an annual budget and ensures effective operations protection of public assets and ratepayers' interests. Must be able to lead and communicate and build relationships with entry-level front-line staff, plant operators, engineers, executives, elected officials, and members of the community from all walks of life.
* Responds to the needs of the public, administration, City Council, and executive management. Directs the development, implementation, and evaluation of program initiatives across multi-functional lines. Implements various program initiatives.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., an essentially normal office environment with acceptable lighting, and temperature.
This is a Department of Houston Public Works Emergency Management position at the Tier I Level.
EDUCATION REQUIREMENTS
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline would normally be obtained through a formal 4-year degree from a college or university and a professional certification/licensing is required.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
EXPERIENCE REQUIREMENTS
More than ten years of experience is required.
LICENSE REQUIREMENTS
Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2).Preference will be given to candidates who possess:
* Understanding of federal and state regulatory requirements, including the EPA/DOJ Consent Decree
* Large scale operations and maintenance experience
* Experience managing large scale budget
* Experience working with elected officials
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 34
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: ******************
To view your detailed application status, please log-in to your online profile by visiting: **************************************************** or call **************.
If you need special services or accommodations, call **************. (TTY 7-1-1)
If you need login assistance or technical support call ************.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
DEPUTY ASSISTANT DIRECTOR (EXE LEV)
Assistant director of operations job at City of Houston
APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED REPORTING LOCATION: VARIOUS WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM* * Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS "Working to make Houston a Cleaner, Greener Place to Live" The Solid Waste Management Department (SWMD) provides solid waste services to City of Houston citizens through the collection, disposal, and recycling of discarded materials in a manner that is safe, efficient, environmentally sound, and cost-effective. To support these efforts, SWMD is seeking to add a Deputy Assistant Director to the team.
At the direction of the Solid Waste Director, this individual will effectively and efficiently lead, manage, and direct the activities of managers and employees totaling 110 workers with a solid waste fleet of 72 vehicles having a replacement value of approximately $11.0 million with an annual waste disposal budget of $6.0 million to provide service to over 85,000 households. Train, develop, and evaluate staff to provide for succession as vacancies occur allowing for continuity of service. Coordinate preparing, implementing, and managing an annual operating budget of $5.0 million. Act as the liaison to other departments, government agencies, and the private sector and be responsive to customer service requests. Monitor and control the waste disposal stream from the area for maximum efficiency and cost control.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATION REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field.
EXPERIENCE REQUIREMENTS
Seven years of progressively more complex/responsible administrative experience are required, with at least three of the years in a supervisory capacity.
A Master's degree in Business Administration, Public Administration or a field closely related to the work being performed may be substituted for two years of experience.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.Preference will be given to applicants that possess:
* Solid waste management operation
* Major distributed on/processing operation (logistics)
* Manufacturing operation
* Major city service provision (Public Works, Health, DON, Parks)
* Bi-lingual candidates with major languages (Spanish, Chinese, Vietnamese, Hindi)
* Military Operations Officers or Senior Enlisted Non-Commissioned Officers (pending/post retirement)
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 30
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: ******************
To view your detailed application status, please log-in to your online profile by visiting: **************************************************** or call ************.
If you need special services or accommodations, call ************. (TTY 7-1-1)
If you need login assistance or technical support call ************.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Assistant Director, Operations & Field Services (B254200-1), 216, Administration
Laredo, TX jobs
Revised: 10/07/2025; 11/10/2025 Assists in the planning, directing, and controlling the daily operations of the Utilities Department which includes water and wastewater treatment plants, water distribution system, and sanitary sewer collection system to ensure drinking water meets designated specifications and effluent water from wastewater plants meet state and federal regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
* Oversees all services divisions including water distribution, wastewater collection, SCADA & instrumentation, and meter infrastructure. Directs supervisors and superintendents to ensure field tasks, repairs, inspections, and service orders are completed efficiently and in compliance with standards.
* Assist in managing the capital improvements for the Utilities Department providing for ongoing annual evaluation of water infrastructure condition reports and new facility needs for current facility and projected growth demands in the future.
* Develop and manage the capital improvement plan; this duty includes the development through use of consulting services, staff participation in the development of water and sewer master plans.
* Assists in directing and managing the administrative functions of the division inclusive of the development and enforcement of policies and procedures for the annual current budget. As well as directing the preparation steps necessary for the new budget, including critical expense trend analysis along with the Business Manager to determine an accurate need for proper operational budgets and capital investment needs. Prepares a final recommended budget for the Directors review and approval.
* Assists in directing the annual preparation and submission for Director approval an integrated Work Plan for all Operations Divisions (Water Distribution and Construction, Water Treatment, Water Pollution Control, Wastewater Collection and Treatment, and Asset Management) Engineering Division, and Administrative Divisions; and evaluates the implementation of the work plan, assignments, employee training and established work schedules.
* Assists in providing direction to the superintendents' daily conditions within the City water distribution system, wastewater collection system, water treatment system and wastewater treatment systems to ensure compliance with all regulatory (local, State, Federal) requirements. Efforts to include management of main break repairs, wastewater overflows and cleanup, solids dewatering and disposal operations, odor control, pump operations, street cut approvals and repair, spoils removal, temporary service connections, testing and chlorination of newly installed mains, Construction crew activities and traffic control device management where required. Recommend corrective actions in a timely manner for necessary recycle projects.
* Assists in the evaluation and analysis of water and wastewater system status and directs and manages the implementation strategic measures to monitor, rehabilitate and/or replace aged infrastructure in order to minimize customer service interruptions and/or pollution of the receiving waters.
* Assists in managing the Emergency Management Response and Coordination procedures for the department by evaluating and recommending changes to response procedures, equipment and materials necessary to comply with emergency events and federal requirements.
* Assists in managing the Master Planning process by providing direction to professional services consultants of changing directions as well as plan amendments when growth changes occur.
* Assists in preparing a $60,000,000.00 size budget.
* Provides customer service regarding the high-water bills, Fire hydrant meter, and new commercial meter.
* Will be required to drive a City vehicle for city business use.
* Performs other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
* Knowledge of the principles and practices of water and wastewater treatment distribution and collection systems.
* Knowledge of the financial and budgetary process requirements in the administration of a water and sewer system.
* Knowledge of the environmental and operational state and federal compliance requirements in water and wastewater systems.
* Knowledge of the appropriate communication procedures under municipal government.
* Knowledge of contractual documents and their interpretation.
* Knowledge of necessary employment needs for operation of water and wastewater treatment, distribution, and collection facilities.
* Knowledge of Asset Management and the effective administration of such project.
Skills and Abilities:
* Skilled in the use of a personal computer and its software to produce usable documents.
* Skilled in the management and supervisory techniques of working with management staff and labor personnel.
* Skilled in the communication with media and members of the news community in delivery of critical information during emergency incidences as well as progress reporting.
* Skilled in communicating project status to Director, City Managers, and members of the City Council.
* Skilled in the coordination and cooperation with staff members of all city departments for the efficient of city business.
* Skilled in training and teaching of management techniques to subordinates.
* Ability to administer a project for its planning stages to final completion.
* Ability to negotiate terms of a contract for the benefit of the city.
* Ability to review and understand levels of performance in water and wastewater system benchmarking.
* Ability to discuss and communicate in technical capacity with consulting professional services personnel.
* Ability to communicate technical information to subordinates and lay personnel.
* Ability to motivate and lead a group of personnel to the effective completion of a project.
* Ability to train and improve qualifications and skills of subordinate personnel.
* Ability to positively negotiate win-win solutions within groups.
* Ability to effectively work with consulting firms in completion of projects.
* Ability to establish cooperation within different departments.
* Ability to prepare, review, and interpret environmental plans and engineering specifications.
* Ability to plan and supervise the work of designated subordinates engaged in the Utilities Department.
* Ability to interpret repair and replacement schedules for infrastructure needs and provide change recommendations.
* Ability to develop repair to replacement calculations for infrastructure improvement strategies.
* Ability to maintain a valid Texas Driver License and a good driving record.
* Ability to project a positive and professional image of the City of Laredo.
* Ability to effectively communicate both orally and in writing in the English language.
* Ability to comply and make independent decisions in accordance with all City of Laredo's policies and procedures.
* Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements
Position will have the following exposures
* Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
* Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
* Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
* Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations
Position will require the employee to work in the following types of work environments
Seldom
* Confined space
* Warehouse environment
Sometimes
* Outdoor environment
* Street environment (near moving traffic)
* Construction site
Frequently
* Vehicles
Often
* Office or similar indoor environment
Exposures
Position will require the employee to be exposed to the following environmental elements
Seldom
* Individuals who are hostile or irate
* Individuals with known violent backgrounds
* Extreme cold (below 32 degrees
* Communicable diseases
* Moving mechanical parts
* Fumes or airborne particles
* Toxic or caustic chemicals or substances
Sometimes
* Extreme heat (above 100 degrees)
* Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Travel
Position will require the employee to travel
Sometimes
* Regional travel
* National travel
Seldom
* International travel
Required Education and Experience
* Bachelor's Degree from an accredited* college or university in Engineering, Chemistry, Physics, Biology, or Geology, Public Administration, Business Administration, or related field.
* At least seven (7) years of experience in the field of water and wastewater systems management
* At least three (3) years of managerial level experience
*Council of Higher Education AccreditationRequired Licenses or Certifications:
* Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
Preferred:
* Class Water System Operator and/or Class C Wastewater
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at ************** two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
Assistant Director, Water & Wastewater Plants, (B254110-2), 216, Administration
Laredo, TX jobs
Revised: 10/10/2025; 11/12/2025 Under the Direction of the Utilities Department, oversees water wastewater treatment plant operations and personnel. Ensures regulatory compliance with TCEQ, EPA, and OSHA standards. Manages long-term infrastructure investment strategies and planning. Leads process optimization, staffing, and emergency preparedness. Collaborates with Engineering Environmental Compliance, and Lab Divisions, Supports Director of Utilities in budgeting, reporting, and capital planning. Acts as an overall coordinator between consulting firms, utility companies, and contractors. Manage all projects from their design phase through construction.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
* Directs and supervises the daily operations of superintendents and personnel at water and wastewater treatment facilities. Analyzes performance data and monitors operational KPIs. Ensures regulatory, safety, environmental compliance through proactive supervision and decision-making. Leads the implementation of Standard Operating Procedures (SOPs), maintenance schedules, and plant optimization strategies.
* Assist in directing and managing the capital improvements for the Utilities Department providing for ongoing annual evaluation of infrastructure condition reports and new facility needs for current facility and projected growth demands in the future. Develop and manage the capital improvement plan; this duty includes the development through use of consulting services, staff participation in the development of water, and sewer masterplans.
* Assists in directing and managing the administrative functions of the department inclusive of the development and enforcement of policies and procedures for the annual current budget. As well as directing the preparation steps necessary for the new budget, including critical expense trend analysis along with the Business Manager to determine an accurate needs for proper operational budgets and capital investment needs. Prepares a final recommended budget for the Directors review and approval.
* Evaluates the implementation of the work plan, assignments, employee training and established work schedules. Responsibilities include job performance evaluations of Operations Manager, Engineering Manager, Business Manager and other personnel for his/her responsibility.
* Assists in the evaluation and analysis of water and wastewater system status and directs and manages the implementation strategic measures to monitor, rehabilitate and/or replace aged infrastructure in order to minimize customer service interruptions and/or pollution of the receiving waters.
* Assists in managing the Master Planning process by providing direction to professional services consultants of changing directions as well as plan amendments when growth changes occur.
* Supervise the Engineering division within the Utilities Department; recommends hiring and training of division personnel as well as conducting performance evaluations, respond to grievance and disciplinary appeals and other personnel actions to ensure productivity and quality standards are maintained.
* Responsible for planning and organizing the improvements of the water and wastewater systems; including plant expansions, improvements and modifications, booster stations, lift stations and line extensions.
* Prepares and implements a 10-year Capital Improvement Program.
* Coordinate with Engineering staff, consulting groups and the City to ensure long-range demands anticipated and all facilities constructed to meet current and future demands.
* Works with the City Engineer in planning and developing the Storm Water Master Plans/Drainage Master Plans on Watershed basis.
* Oversee the plat approval review process by the Engineering Division staff and recommend revisions to the City and consulting firms.
* Prepare, administer and monitor the annual budget for the operations of the Engineering Division and the Utilities Department's capital budget to ensure all interval control procedures are followed and cost effectiveness is achieved.
* Act as an overall coordinator between the Engineering Division staff and the City as well as utility companies, consulting firms and contractors for all water and wastewater improvements.
* Prepare City Council agenda items for the Engineering Division and make presentations to City Council as required. Prepare and supervise the preparation of specifications for capital improvement projects, purchase of new equipment and estimate project costs.
* Will be required to drive a City vehicle for City business use.
* Performs other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
* Knowledge of basic accounting practices for project cost estimating.
* Knowledge of the Rules and Regulations under the Texas Commission on Environmental Quality (TCEQ). Knowledge of the principles and methods of administration, organization and supervision.
* Knowledge of the appropriate communication procedures under municipal government. Knowledge of contractual documents and their interpretation.
* Knowledge of necessary employment needs for operation of water and wastewater treatment, distribution, and collection facilities.
* Knowledge of Asset Management and the effective administration of such project.
Skills and Abilities:
* Skilled in the use of a personal computer and its software to produce usable documents.
* Skilled in the management and supervisory techniques of working with management staff and labor personnel.
* Skilled in communicating project status to Director, City Managers, and members of the City Council.
* Skilled in the coordination and cooperation with staff members of all city departments for the efficient of city business.
* Skilled in training and teaching of management techniques to subordinates.
* Ability to administer a project for its planning stages to final completion.
* Ability to negotiate terms of a contract for the benefit of the city.
* Ability to review and understand levels of performance in water and wastewater system benchmarking.
* Ability to discuss and communicate in technical capacity with consulting professional services personnel.
* Ability to communicate technical information to subordinates and lay personnel.
* Ability to motivate and lead a group of personnel to the effective completion of a project.
* Ability to train and improve qualifications and skills of subordinate personnel.
* Ability to effectively work with consulting firms in completion of projects.
* Ability to establish cooperation within different departments.
* Ability to prepare, review, and interpret environmental plans and engineering specifications.
* Ability to plan and supervise the work of designated subordinates engaged in the Utilities Department.
* Ability to interpret repair and replacement schedules for infrastructure needs and provide change recommendations.
* Ability to develop repair to replacement calculations for infrastructure improvement strategies.
* Ability to maintain a valid Texas Driver License and a good driving record.
* Ability to project a positive and professional image of the City of Laredo.
* Ability to effectively communicate both orally and in writing in the English language.
* Ability to comply and make independent decisions in accordance with all City of Laredo's policies and procedures.
* Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
* Ability to build and maintain effective working relationships with others.
* Ability to maintain good planning and organizational skills.
* Ability to take and follow directions from supervisor.
* Ability to give directions to and gain compliance from assigned staff.
* Ability to perform strenuous work and routine work.
* Ability to comply with all City of Laredo's policies and procedures.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Physical Effort Requirements
Position will have the following exposures
* Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
* Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
* Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
* Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations
Position will require the employee to work in the following types of work environments
Seldom
* Confined space
* Warehouse environment
Sometimes
* Outdoor environment
* Street environment (near moving traffic)
* Construction site
Frequently
* Vehicles
Often
* Office or similar indoor environment
Exposures
Position will require the employee to be exposed to the following environmental elements
Seldom
* Individuals who are hostile or irate
* Individuals with known violent backgrounds
* Extreme cold (below 32 degrees
* Communicable diseases
* Moving mechanical parts
* Fumes or airborne particles
* Toxic or caustic chemicals or substances
Sometimes
* Extreme heat (above 100 degrees)
* Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Travel
Position will require the employee to travel
Sometimes
* Regional travel
* National travel
Seldom
* International travel
Required Education and Experience
* Bachelor's Degree from an accredited* college or university in Public Administration, Business Administration, Engineering, Environmental Science, Biology, Chemistry, or related field.
* At least seven (7) years of experience in water/wastewater treatment technologies and biological/chemical processes
* At least three (3) years of supervisory experience in water/wastewater plant operations or utilities/water systems operations
*Council of Higher Education AccreditationRequired Licenses or Certifications
* Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
Preferred Licenses or Certifications:
* Water System Operator & Wastewater Operator License
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at ************** two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
Operations Manager, Administration, (A266008-1), 212, WIC
Laredo, TX jobs
Revised on 12/02/2025 is grant funded. Therefore, it is solely dependent of availability of grant funds. Oversees the designing, implementing, and overseeing workforce development programs and ensures integration into departmental operations, supports compliance and accreditation requirements, and advances organizational effectiveness. Collaborates with leadership to optimize workforce planning, strengthen operational systems, and promote long-term sustainability and performance excellence.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
* Supervises, directs, and evaluates assigned staff. Supervisory functions include makes hiring and termination
recommendations: prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as Liaison between employees and management.
* Work with department leadership to understand workforce requirements and align training initiatives accordingly.
* Design and implement a Workforce Development Plans that meets organizational needs, industry standards, and in compliance with accreditation.
* Administer Public Health Department internal policies.
* Evaluate workforce skills and identify gaps through assessments and feedback.
* Assist with departmental human resources functions, to include talent acquisition, onboarding, professional
development, performance improvement planning, and other duties as assigned.
* Plan and develop specialized continuing education, and technology-based training. Conduct and coordinate in
person, distance learning, and e-learning sessions for Laredo Public Health staff and partners.
* Assess training needs, effectiveness, and performance gaps. Conduct research to evaluate internal and external
training programs and provide recommendations for improvement based on data-driven analysis. Develop
methods for assessing training outcomes and effectiveness.
* Research and design evidence-based training content tailored to the needs of Laredo Public Health workforce,
simplifying complex information for general audiences.
* Develop and facilitate training sessions. workshops, and mentorship and internship programs.
* Establish and maintain relationships with educational institutions, training providers, and community organizations to support workforce initiatives.
* Monitor and evaluate the effectiveness of programs through data collection and analysis, and report findings to
senior management.
* Track and report on program effectiveness, employee progress, and overall workforce development metrics.
* Ensure all programs comply with regulations and standards set forth by regulatory agencies such as Department of State Health Services, Health and Human Services Commission and others.
* Develop mentorship and coaching programs to support employee development and career progression
* Will be required to drive a City vehicle for city business use.
* Performs other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
* Knowledge of modern office procedures and methods including computers and applicable software
* Knowledge of English grammar, spelling, and punctuation
* Knowledge of the principles and practices of employee supervision
* Knowledge of principles of budget preparation and administration.
* Knowledge of e-learning platforms and adult learning principles.
* Knowledge of data analysis and evaluation of program effectiveness to inform decision-making.
* Knowledge of principles of budget preparation and administration.
* Knowledge of industry trends and best practices in workforce development.
Skills and Abilities:
* Skill in organization and time management.
* Skill in performing a variety of duties, often changing from one task to another of a different nature.
* Ability to engage stakeholders and partners in public health workforce efforts.
* Ability to facilitate training sessions.
* Ability to maintain the confidentiality of information and professional boundaries.
* Ability to establish and maintain effective working relationships.
* Ability to meet schedules and deadlines of the work.
* Ability to maintain the confidentiality of information and professional boundaries.
* Ability to review and analyze contracts/collections/billings to ensure compliance.
* Ability to prepare correspondence.
* Ability to administer and prepare files for legal action and process bid packages.
* Ability to engage stakeholders and partners in public health workforce efforts.
* Ability to facilitate training sessions.
* Ability to perform other duties as assigned.
* Ability to build and maintain effective working relationships with others.
* Ability to maintain good planning and organizational skills.
* Ability to take and follow directions from supervisor.
* Ability to give directions to and gain compliance from assigned staff.
* Ability to perform strenuous work and routine work.
* Ability to maintain a valid Texas Driver License and a good driving record.
* Ability to project a positive and professional image of the City of Laredo.
* Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
* Ability to comply with all City of Laredo's policies and procedures.
* Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements
Position will have the following exposures
* Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
* Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations
Position will require the employee to work in the following types of work environments
Never
* Construction site
* Confined space
Seldom
* Outdoor environment
* Street environment (near moving traffic)
Sometimes
* Vehicle
Often
* Office or similar indoor environment
Exposures
Position will require the employee to be exposed to the following environmental elements
Never
* Moving mechanical parts
* Fumes or airborne particles
* Toxic or caustic chemicals or substances
Seldom
* Individuals with known or violent backgrounds
* Extreme cold (below 32 degrees)
* Extreme heat (above 100 degrees)
* Communicable diseases
* Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Sometimes
* Individuals who are hostile or irate
Travel
Position will require the employee to travel
Never
* National travel
Sometimes
* Local travel
* Regional travel
Required Education and Experience
* Bachelor's degree from an accredited* college or university in Business Administration, Finance, Public Administration, Health Administration, Organizational Leadership, or a related field
* At least five (5) years of experience in accounting, finance, or related experience
*Council of Higher Education Accreditation (C.H.E.A.)
Proof of TB Test/Screening will be required to be presented prior to employment.
Required Licenses or Certifications
* Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at ************** two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
Director of Operations Excellence
Austin, TX jobs
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Director, Operations Excellence, based in Austin, TX
We're looking for a Director of Operations Excellence to build and lead a new centralized organization that drives operational maturity, reliability, and efficiency across Realtor.com's 600+ developer engineering organization. This role will establish and scale our Operations Excellence function, bringing together Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations into a unified, strategic capability.
You will be responsible for defining the vision, strategy, and execution roadmap for operational excellence at scale. This includes building high-performing teams, establishing operational frameworks and standards, driving adoption of operational best practices, and delivering measurable improvements in site reliability, product quality, cost efficiency, and release velocity. You'll partner closely with engineering leadership, product teams, and platform engineering to elevate operational maturity across the entire technology organization.
This is a unique opportunity to build something from the ground up - shaping culture, processes, and systems while strategically integrating existing talent from across Realtor.com into a cohesive, high-impact organization.
What You'll Do
Organization Building & Leadership
* Build and lead the Operations Excellence organization, scaling teams across Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations
* Recruit, develop, and retain top engineering and operations talent while fostering a culture of accountability, continuous improvement, and operational discipline
* Establish team structures, roles, and responsibilities that balance centralized expertise with embedded support models
* Integrate existing Realtor.com employees strategically into the new organization, leveraging institutional knowledge while establishing new operational standards
* Create career development frameworks and technical growth paths for operational excellence team members
* Drive cultural transformation around operational excellence, making reliability, quality, and efficiency core engineering values
Strategy & Vision
* Define and communicate the long-term vision and strategy for operational excellence across reliability, quality, cost optimization, and release management
* Establish operational excellence frameworks aligned with industry best practices including SRE principles, DORA metrics, FinOps methodologies, and quality engineering standards
* Set strategic priorities and investment roadmaps across all operational excellence domains
* Partner with executive leadership to align operational excellence initiatives with business objectives and technology strategy
* Drive the integration of AI-augmented operational tools and developer productivity enhancements into operational workflows
* Influence engineering and product roadmaps to prioritize operational health, reliability improvements, and technical debt reduction
Operational Execution & Delivery
* Own operational KPIs and SLAs across site reliability, quality metrics, cloud cost efficiency, and release management performance
* Drive measurable improvements in MTTR, change failure rates, incident reduction, deployment frequency, and cost optimization targets
* Establish governance models and operational review cadences with engineering leadership to maintain visibility and accountability
* Build and maintain operational dashboards, scorecards, and reporting systems that provide real-time visibility into operational health
* Lead incident response coordination, blameless postmortems, and systemic reliability improvement initiatives
* Oversee implementation of operational tooling ecosystems including monitoring platforms, quality tools, cost management systems, and CI/CD pipelines
* Champion chaos engineering, resilience testing, and proactive operational readiness practices
Cross-Functional Partnership & Influence
* Partner with Platform Engineering, Infrastructure, Security, and product teams to embed operational excellence practices into development workflows
* Collaborate with engineering leadership to drive adoption of paved path platforms, standardized tooling, and operational best practices
* Serve as the voice of operational excellence in technology leadership forums, advocating for operational investments and architectural improvements
* Build strong relationships with product portfolio leaders to understand domain-specific operational challenges and tailor support accordingly
* Work closely with Developer Productivity and AI Initiatives teams to integrate operational excellence with broader engineering productivity goals
* Engage with vendor partners and industry peers to stay current on operational excellence trends and emerging practices
Financial & Resource Management
* Own budget planning and resource allocation across the Operations Excellence organization
* Build business cases and secure funding for operational excellence initiatives, tooling investments, and headcount growth
* Drive cloud cost optimization initiatives, working with FinOps team to reduce AWS spend while maintaining reliability and performance
* Demonstrate ROI on operational excellence investments through metrics on incident reduction, deployment velocity, quality improvements, and cost savings
* Manage vendor relationships and contract negotiations for operational tooling and services
How We Work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our office in Austin, TX, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
Who You Are
You're a proven engineering leader who knows how to build organizations from the ground up while driving operational transformation at scale. You understand that operational excellence isn't just about tooling-it's about culture, discipline, and making the right things easy to do. You've led teams through the journey from fragmented operational practices to mature, centralized capabilities.
You're someone who:
* Builds high-trust, high-performance teams that deliver both strategic vision and tactical execution
* Balances technical depth with executive presence, able to debug production incidents and present to C-suite leadership
* Drives change through influence and partnership, not mandates, earning credibility through demonstrated value
* Understands the interconnections between reliability, quality, cost, and velocity-and knows how to optimize across all dimensions
* Thrives in ambiguity and can establish structure, process, and accountability where none exists
* Champions operational discipline while remaining pragmatic about tradeoffs and business priorities
What You'll Bring
* 10+ years in engineering, operations, or platform leadership roles with significant experience in operational excellence domains
* 5+ years leading engineering teams, with proven ability to build, scale, and develop high-performing organizations
* Bachelor's degree in Computer Science, Engineering, or equivalent experience
* Deep expertise across multiple operational excellence domains: Site Reliability Engineering, Quality Engineering, FinOps/cost optimization, and/or Release Management
* Strong understanding of AI-enhanced operational and development tools and their strategic application
* Demonstrated success establishing operational excellence frameworks, KPIs, and governance models at scale
* Experience with modern operational tooling ecosystems including monitoring and observability platforms (NewRelic, Datadog, Splunk), quality tools (SonarQube, test automation), cost management tools (AWS Cost Explorer, FinOps platforms), and CI/CD systems
* Track record driving measurable improvements in DORA metrics, MTTR, incident reduction, deployment frequency, and operational costs
* Proven ability to influence without authority and drive organizational change across engineering teams
* Strong business acumen with experience building budgets, business cases, and ROI models for operational investments
* Excellent communication and executive presence, with ability to translate operational complexity into business impact
Bonus Points
* Experience building or scaling centralized operational excellence, SRE, or platform engineering organizations from the ground up
* Background in both product engineering and operational roles, bringing empathy for developer experience
* Deep expertise in cloud architecture and AWS operational best practices
* Experience with large-scale incident management, crisis response, and operational resilience programs
* Knowledge of chaos engineering frameworks and resilience testing methodologies
* Familiarity with developer productivity measurement and engineering effectiveness frameworks
* Technical certifications in SRE, cloud architecture, or operational excellence domains
* Experience working in high-growth technology companies or digital marketplace platforms
* Track record publishing thought leadership on operational excellence, SRE practices, or engineering effectiveness
Do the best work of your life at Realtor.com
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.
Auto-ApplyAssistant Director of Utilities
Odessa, TX jobs
Department: Utilities Reports to: Director of Public Works/Utilities Summary: Under general supervision, manages the personnel, facilities, and equipment for the operation and maintenance of the City's water and wastewater treatment plants and Field Services operations of the Utilities division; checks the stormwater permit and emergency response programs for compliance with state and federal standards; monitors operations and budgets, and develops policy and procedures revisions; monitors the maintenance and repair of the distribution and collection systems, and maintenance of the water distribution and water metering systems and equipment.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
* Manages the Water and Wastewater Treatment plants, Water Distribution/Wastewater Collection divisions, and public utilities field operations, including infrastructure, maintenance, and operations; develops and implements policies, procedures, goals, and objectives. Monitors treatment plants' and field operations' work activities to identify and resolve problems and maintenance requirements; assures that operations are in compliance with state and federal laws, regulations, and safety standards, and City policies and procedures.
* Monitors operations; reviews and evaluates work methods and procedures to assure quality work results and effective use of resources; develops plans, priorities, and resource allocations for treatment plants, infrastructure maintenance, support, development and repair issues.
* Coordinates treatment plants' operations, staffing, and maintenance procedures; meets with supervisors to define and resolve problems; coordinates assignments and equipment allocation; evaluates the efficiency and effectiveness of operational methods and procedures, and identifies opportunities for improvement.
* Manages staff; plans, prioritizes, and assigns tasks and projects; instructs and trains staff, monitors work, and develops staff skills; evaluates performance, and assures compliance with quality and safety standards; analyzes workload trends, and develops plans for staffing, training, and assignment adjustments.
* Assures effective communication of issues; interprets and explains federal and state rules and regulations; investigates and resolves complaints and customer service issues.
* Manages the collection, analysis, and reporting of operational, administrative and laboratory data; maintains records and prepares mandated reports for regulatory agencies, and status reports on treatment plants' and field services operations.
* Develops and monitors operational budgets; monitors and approves expenditures; manages the purchase of equipment, tools, and materials and assures that inventory is sufficient to meet operational demands.
* Supports the divisional operations with regular and timely attendance.
* Must have and maintain a cell phone for City use to hold this position.
* Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Minimum Qualifications:
Education, Training and Experience Guidelines: Bachelor's degree in engineering preferred AND five years' experience in water utilities management, and project management in the public sector.
Knowledge of:
* Fundamentals of civil engineering, mathematics, and physics.
* State and Federal regulations governing municipal utilities, and the treatment and transmission of water and wastewater; including United States Environmental Protection Agency (US EPA), Code of Federal Regulations (CFR), and Texas Commission on Environmental Quality (TCEQ) rules and standards.
* TCEQ quality regulations, inspection protocols, best practices, and compliance standards.
* Principles and practices of maintenance and repair for water & wastewater facilities and equipment.
* Principles of design, construction and maintenance of W/WW projects.
* Principles and practices of administrative management, including personnel rules, cost accounting, budgeting, procurement, contract management, project management, and employee supervision.
* Proper use and storage of chemicals, including OSHA Material Safety Data Sheets (MSDS) for hazardous chemicals used in the workplace.
* Principles of Information Technology, including Geographic Information Systems.
Skill in:
* Analyzing infrastructure and engineering issues, evaluating alternatives, and developing logical recommendations based on findings.
* Using initiative and Analyzing operational issues, evaluating alternatives, and developing logical recommendations based on findings.
* Evaluating and monitoring data to identify trends, and verify compliance with state and federal standards.
* Preparing analytical reports and interpreting test results.
* Developing and documenting analytical procedures and methods.
* Using initiative and independent judgment within established procedural guidelines
* Interpreting and applying technical standards and procedures, federal and state rules and regulations, and City policies and procedures.
* Developing and implementing procedures for cost effective management of allocated resources.
* Assessing and prioritizing multiple tasks, projects and demands.
* Establishing and maintaining cooperative working relationships with City employees, officials, and representatives from other local, state, and federal agencies.
* Supervising and leading staff, and delegating tasks and authority.
* Operating a personal computer utilizing a variety of business and technical software.
* Communicating effectively verbally and in writing.
License and certification requirements: A valid Texas State Driver's License is required. Class B Water and Wastewater III licenses from the Texas Commission on Environmental Quality (TCEQ) are required within 1 year of employment. Class A licenses are preferred. Registration as a Professional Engineer by the Texas Board of Professional Engineers is preferred.
Physical demands and working environment: Work is performed in a hybrid setting in a standard office environment and out in the field as needed.
Director of Compliance Operations
Austin, TX jobs
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.
Employee Benefits:
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.
Review our Top 10 Tips for Success when Applying to State of Texas Jobs.
Functional Title: Director of Compliance Operations
Job Title: Director IV
Agency: Dept of State Health Services
Department: Compliance Operations
Posting Number: 11771
Closing Date: 01/08/2026
Posting Audience: Internal and External
Occupational Category: Management
Salary Group: TEXAS-B-29
Salary Range: $8,488.33 - $11,550.00
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1100 W 49TH ST (RDM)
Other Locations: Austin
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15
Brief Job Description:
The Director IV provides highly advanced senior-level and consultative services and technical assistance under the Deputy Commissioner for the Office of Compliance and System Coordination (OCSC). Duties include: Provide guidance and direction to staff within a broad range of OCSC division responsibilities; Coordinates and oversees special projects and assignments within the Compliance Operations (CO) section; evaluates section operations and recommends or leads improvements; develops and monitors strategic and organizational development plans for the CO section; plans and implements new initiatives; and facilitates communication and collaboration within the CO section, across agency divisions and with stakeholders. Oversees and prepares objective reports, formulates strategic solutions to problems, and supervises CO team members. Oversees the CO budget and serves as legislative, rules, and advisory committees' liaison for OCSC. Oversees the development of CO section policies, procedures and guidelines related to DSHS activities. Attends and presents at executive and senior-level meetings, committees, taskforce and interagency workgroups as requested. This position facilitates continuous process improvement and identification of opportunities for service delivery benchmarks within CO. Manages the Executive Operations and Process Improvement units as well as a team of compliance professionals including the Policy Coordinator, Rules Coordinator, Privacy Officer, Senior Audit Coordinator, and OCSC Senior Advisor. The Director works with executives and staff across the agency to continuously improve services and programs by implementing best practices and promoting effective utilization of available resources. The Director plans, assigns, and supervises, the work of others and works under the minimal direction of the OCSC Deputy Commissioner with extensive latitude for the use of initiative and independent judgment. Responsibilities also include representing the OCSC Deputy Commissioner as needed to report on or provide direction for agency issues and assignments.
Essential Job Functions (EJFs):
EJF 1 (20%) At the direction of the OCSC Deputy Commissioner, manages special projects in support of Compliance Operations (CO), including the Executive Operations and Process Improvement teams. Provides supervisory authority over the CO team members and unit managers. Manages the CO team and human resources to ensure effective and efficient compliance operations. Facilitates cross-divisional conversations and cooperation to identify agency-wide business needs. Strategizes solutions to agency needs and seeks consensus on best practices. Oversees the development of policies, procedures, and guidelines to support business functions. Develops work, resources, risk assessment/mitigation, communication, and other relevant plans.
EJF 2 (20%) Supports the strategic direction of the OCSC Deputy Commissioner. Represents the OCSC Deputy Commissioner and provides coverage for division oversight as needed. Attends meetings on behalf of the OCSC Deputy Commissioner as requested and provides direction regarding agency issues and assignments. Establishes effective relationships to meet the agencies and division needs. Collaborates and communicates with executives, management, employees, and external stakeholders in a professional manner. Attends and presents at executive and senior-level meetings, committees, task forces and interagency work groups as needed. Represents DSHS and OCSC by making presentations, providing information and testimony, collaborating with stakeholders, other state agencies, and federal partners. Responds to requests by legislators and other public officials. Prepares presentation materials to be used for the OCSC Deputy Commissioner meetings, DSHS Executive Team meetings, and Commissioner Briefings as needed.
EJF 3 (20%) Leads, organizes and supports activities and long-term planning for the CO section in alignment with OCSC division purpose and values. Establishes long- and short-term goals and objectives, and standards for the CO section in alignment with division goals and values. Develops long-term plans and communications materials to communicate the strategic direction, priorities, value, and service offerings of the OCSC Deputy Commissioner. Oversees and prepares objective reports, formulates strategic solutions to systematic problems both within the division and across the agency as directed, and advises the CO team members accordingly. Facilitates alignment and coordination of division functions toward the agency and division strategic goals and objectives, develop priorities and standards for achieving goals, and directs evaluation activities.
EJF 4 (20%) Provides quality advice, guidance, oversight and consultation in the areas of agency policy, rules, privacy, internal audit, and support service agreements. Provides senior-level consultative guidance and oversight to the directors over the Executive Operations and Process Improvement units. Provides guidance and support to OCSC sections on policy, planning, division budget, and operations of the division, including employee engagement and division wide assignments and reporting. Coordinates as needed with associate deputy commissioners in other divisions and enhance division-to-division collaboration. Works with program staff and key stakeholders agencywide to develop recommendations and proposals for implementing initiatives.
EJF 5 (15%) Oversees and manages the DSHS rulemaking process and provides senior-level consultative services to DSHS programs regarding the Texas Administrative Code and Texas Register requirements. Coordinates with DSHS and HHSC stakeholders on rule projects and advisory committees' coordination. Oversees the DSHS rulemaking process and supervises the Rules Coordinator. Provides guidance and support to DSHS leadership and programs on rule planning, writing, and procedures of the agency. Works with DSHS program staff and key senior stakeholders to implement legislative mandates, coordinate public hearings, manage expedited projects, and gain efficiency where needed in the rule process. Works with HHSC key stakeholders on rule projects planning, reviews, executive council preparation, and executive leadership approvals.
EJF 6 (5%) Actively participates and/or serves in a supporting role to meet the agency's obligations for disaster responses and/or recovery or Continuity of Operations Plan (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge, Skills and Abilities (KSAs):
Knowledge of strategic long-term planning and evaluation; policy analysis; process improvement, organizational development and behavior; governmental business-related policies and processes; public health systems.
Knowledge of local, state, and federal laws, regulations, administrative rules, HIPAA privacy rules, program policies, and procedures relevant to DSHS programmatic and administrative areas.
Knowledge of HHS programs and services.
Knowledge of the Texas legislative process.
Knowledge of the principles and practices of public health.
Knowledge of grant administration, contract management, and project management.
Skill in facilitation, negotiating, conflict resolution, and team building; effective customer service practice and providing technical assistance to a variety of stakeholders; developing and implementing strategic plans, procedures, and reports; organizing and prioritizing workload.
Skill in use of a computer and standard office software.
Skill in analyzing problems and devising effective solutions.
Skill in report writing and presenting findings.
Skill in managing multiple simultaneous priorities and/or projects.
Ability to communicate effectively in both verbal and written forms; work effectively with executives, managers, co-workers, federal/state/local governmental officials, industry, and the public; interact effectively and professionally with individuals; exercise independent judgment, set priorities, and adapt to shifting priorities; manage projects effectively and produce quality work within short deadlines; gather, assemble, correlate, and analyze facts; develop and evaluate policies and procedures.
Ability to lead teams.
Ability to develop junior and senior staff professionally.
Ability to compile, review, and analyze data.
Ability to prepare reports, maintain accuracy, and attention to detail.
Ability to communicate effectively, both orally and in writing to a wide variety of audiences.
Ability to gather information from a variety of sources and synthesize and translate detailed information into simpler terms.
Ability to plan, organize, and conduct assigned phases of complex projects.
Registrations, Licensure Requirements or Certifications:
Not applicable.
Initial Screening Criteria:
Graduation from an accredited four-year college or university with major coursework in public administration, public health, social work, social studies, sociology, business administration, or a related field is required.
Advanced Degree Preferred.
At least seven years full-time experience in public administration, public health policy or a similar field in progressively advancing leadership positions. At least five years' experience supervising senior managers or directors.
Additional Information:
* Applicants selected for an interview will be required to provide a writing sample that may include a formal report, rule excerpt, memo, or research project that was prepared in a professional or academic capacity, to demonstrate technical writing skills.
* There will be no in-basket exercise after the interview.
* If selected, a candidate must be able and willing to provide current and previous work references before the final offer of employment is extended.
Position is 100% in the office.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at *************************************************************
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at ************** or via email at **********************************************.
Salary Information, Pre-employment Checks, and Work Eligibility:
* The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
* Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
* DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form
Operations Manager
Dallas, TX jobs
Operations Manager Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a
‘One Team'
mentality, manage production operations, ensuring jobs are completed according to PuroClean production processes and procedures. Manage all aspects of PuroClean operations. Keep owners and/or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities:
Managing Customer and client satisfaction and representing and improving brand operations
Networking and building relationships with partners and Centers of Influence
Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
Overseeing all aspects of safety and health requirements and daily production management.
Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership'
Ensure clear communication with entire staff, ability to manage relationships.
Qualifications:
Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking and calm under pressure
Aptitude with record keeping, easily accessing information and communicating ‘
the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexible with change and professional challenges
Benefits:
Learn and develop new professional skills in a fast-paced environment
Serve your community in their time of need. ‘Servant Based Leadership'
Be a part of a winning team with the ‘One Team' mentality. We serve together
Competitive pay and full benefits package (health, vision, dental, life, supplemental, 401(k))
Additional benefits and perks based on performance
Compensation: $60,000.00 - $80,000.00 per year
“We Build Careers”
- Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Auto-ApplyHospitality Service Support
Denton, TX jobs
The mission of Hooters is to “
Make People Happy
” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.
Responsibilities:
a. Guest Happiness
· Food & Beverage Quality Assurance
· Order Accuracy
· Speed of Service
· Accurate Food Presentation
· Friendly & Attentive Customer Service
b. Financial Management
· Responsible Cash Handling
c. Brand Operating Standards
· Welcoming, Personal, & Courteous
· Ensures Proper Sanitation and Food Handling
· Prepared, in Uniform & Punctual for Shift
· Cleanliness
d. Other
· Menu Knowledge
· Rotation Seating
· Aware of Events & Specials
· Sense of Urgency
· Store Events Spokesperson
· Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
· Facility Maintenance and Cleanliness
· Ensures Products are Available for FOH Employees
Qualifications:
Must be 17/18 years of age or older
Customer Service Skills
Basic Mathematical Computations Skills
Ability to Promote Brand Integrity
Ability to Maintain Professionalism at All Times
Ability to Communicate Clearly
Ability to Work Well with Others
Ability to Multi-Task within a Fast-Paced Environment
Ability to Adapt to Change
Menu Knowledge
Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply
Implementation and Operations Manager (Austin)
Austin, TX jobs
WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the RESEA department.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
The ideal candidate leverages exceptional leadership and management skills to ensure projects, training, and guidance are error-free and completed on time. This position plays a critical role in ensuring successful administration and implementation of the Reemployment Services and Eligibility Assessment (RESEA) program. If you are an experienced and innovative leader who is open to new ideas, and have excellent people skills, this opening could be the perfect match for you.
WHAT YOU WILL DO:
The Implementation and Operations Manager (Manager IV) performs advanced (senior-level) managerial work administering the daily operations and activities of an agency's business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
* Lead a team of RESEA coordinators located across the state who provide technical assistance, implementation, observations and customer compliance checks of offices providing RESEA services.
* Guide the preparation of administrative reports, state plans, federal waiver requests, and responses to federal audit reviews.
* Develop short and long-term strategies and goals for the administration of assigned projects.
* Manage and provide high-level technical assistance and guidance to 28 Local Workforce Development Area (LWDA) Boards to ensure workforce programs are operated according to TWC standards and rules.
* Brief TWC executive management, Commissioners, and their staff, and LWDA executives regarding programs, projects, and performance issues; coordinate with internal and external stakeholders.
* Enhance program effectiveness by developing and recommending service delivery guidelines, providing expert guidance on program issues, and implementing action plans for operational improvement.
* Oversee a high-performing team through effective performance management, professional development, and clear guidance on job expectations and TWC standards.
* Represent the department and TWC at meetings, conferences, and seminars, and serve on committees.
* Ensure assigned staff, LWDA Boards, and service providers comply with all RESEA federal, state, and agency laws, rules, policies, and procedures.
* Perform related work as assigned.
YOU QUALIFY WITH:
* Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year and six months of which must have been in an administrative management or supervisory capacity.
* Relevant academic credits may be applied toward experience qualifications for this position.
YOU ARE A GREAT FIT WITH:
* Experience in developing, implementing, and evaluating policies and procedures.
* Experience motivating and leading a team.
* Excellent communication skills, both written and verbal.
* Highly skilled in managing both people and projects.
* High attention to detail, while still seeing the big picture.
* Ability to balance competing and shifting priorities.
* Knowledge of workforce programs and grant administration.
* Collaboration to innovate and problem solve.
YOU GAIN:
* A Family Friendly Certified Workplace.
* Competitive starting salary: $7,790.31 - $8,179.83/month
* Defined Retirement Benefit Plan
* Optional 401(k) and 457 accounts
* Medical Insurance
* Paid time off, including time for vacation, sick and family care leave
* Additional benefits for active employees can be found at ***********************************************************
Duty involves up to 25% travel within the state of Texas.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: **********************************************************************************
HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search).
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Assistant Director of Utilities
Odessa, TX jobs
Department: Utilities
Reports to: Director of Public Works/Utilities
Summary: Under general supervision, manages the personnel, facilities, and equipment for the operation and maintenance of the City's water and wastewater treatment plants and Field Services operations of the Utilities division; checks the stormwater permit and emergency response programs for compliance with state and federal standards; monitors operations and budgets, and develops policy and procedures revisions; monitors the maintenance and repair of the distribution and collection systems, and maintenance of the water distribution and water metering systems and equipment.
Essential Functions: --
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following
:
Manages the Water and Wastewater Treatment plants, Water Distribution/Wastewater Collection divisions, and public utilities field operations, including infrastructure, maintenance, and operations; develops and implements policies, procedures, goals, and objectives. Monitors treatment plants' and field operations' work activities to identify and resolve problems and maintenance requirements; assures that operations are in compliance with state and federal laws, regulations, and safety standards, and City policies and procedures.
Monitors operations; reviews and evaluates work methods and procedures to assure quality work results and effective use of resources; develops plans, priorities, and resource allocations for treatment plants, infrastructure maintenance, support, development and repair issues.
Coordinates treatment plants' operations, staffing, and maintenance procedures; meets with supervisors to define and resolve problems; coordinates assignments and equipment allocation; evaluates the efficiency and effectiveness of operational methods and procedures, and identifies opportunities for improvement.
Manages staff; plans, prioritizes, and assigns tasks and projects; instructs and trains staff, monitors work, and develops staff skills; evaluates performance, and assures compliance with quality and safety standards; analyzes workload trends, and develops plans for staffing, training, and assignment adjustments.
Assures effective communication of issues; interprets and explains federal and state rules and regulations; investigates and resolves complaints and customer service issues.
Manages the collection, analysis, and reporting of operational, administrative and laboratory data; maintains records and prepares mandated reports for regulatory agencies, and status reports on treatment plants' and field services operations.
Develops and monitors operational budgets; monitors and approves expenditures; manages the purchase of equipment, tools, and materials and assures that inventory is sufficient to meet operational demands.
Supports the divisional operations with regular and timely attendance.
Must have and maintain a cell phone for City use to hold this position.
Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Minimum Qualifications:
Education, Training and Experience Guidelines: Bachelor's degree in engineering preferred AND five years' experience in water utilities management, and project management in the public sector.
Knowledge of:
Fundamentals of civil engineering, mathematics, and physics.
State and Federal regulations governing municipal utilities, and the treatment and transmission of water and wastewater; including United States Environmental Protection Agency (US EPA), Code of Federal Regulations (CFR), and Texas Commission on Environmental Quality (TCEQ) rules and standards.
TCEQ quality regulations, inspection protocols, best practices, and compliance standards.
Principles and practices of maintenance and repair for water & wastewater facilities and equipment.
Principles of design, construction and maintenance of W/WW projects.
Principles and practices of administrative management, including personnel rules, cost accounting, budgeting, procurement, contract management, project management, and employee supervision.
Proper use and storage of chemicals, including OSHA Material Safety Data Sheets (MSDS) for hazardous chemicals used in the workplace.
Principles of Information Technology, including Geographic Information Systems.
Skill in:
Analyzing infrastructure and engineering issues, evaluating alternatives, and developing logical recommendations based on findings.
Using initiative and Analyzing operational issues, evaluating alternatives, and developing logical recommendations based on findings.
Evaluating and monitoring data to identify trends, and verify compliance with state and federal standards.
Preparing analytical reports and interpreting test results.
Developing and documenting analytical procedures and methods.
Using initiative and independent judgment within established procedural guidelines
Interpreting and applying technical standards and procedures, federal and state rules and regulations, and City policies and procedures.
Developing and implementing procedures for cost effective management of allocated resources.
Assessing and prioritizing multiple tasks, projects and demands.
Establishing and maintaining cooperative working relationships with City employees, officials, and representatives from other local, state, and federal agencies.
Supervising and leading staff, and delegating tasks and authority.
Operating a personal computer utilizing a variety of business and technical software.
Communicating effectively verbally and in writing.
License and certification requirements: A valid Texas State Driver's License is required. Class B Water and Wastewater III licenses from the Texas Commission on Environmental Quality (TCEQ) are required within 1 year of employment. Class A licenses are preferred. Registration as a Professional Engineer by the Texas Board of Professional Engineers is preferred.
Physical demands and working environment: Work is performed in a hybrid setting in a standard office environment and out in the field as needed.
Job Posted by ApplicantPro
Operations Manager- MRF (Houston, TX)
Houston, TX jobs
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Start your career with FCC and become part of our global team of passionate waste industry professionals.
Position Summary:
FCC Environmental Services is seeking a dedicated and results-driven Operations Manager to oversee the daily operations of our Materials Recovery Facility (MRF). The ideal candidate will be responsible for leading all aspects of plant operations, including safety, production, maintenance, quality control, labor management, and regulatory compliance. This role plays a critical part in ensuring that the facility meets recycling and recovery goals, maintains operational efficiency, and supports FCC's commitment to sustainability and environmental responsibility.
Primary Duties and Responsibilities:
Operational Leadership
Manage day-to-day operations of the MRF, including material throughput, equipment utilization, and personnel.
Ensure operational targets (KPIs) are met regarding recovery rates, purity, processing speed, and downtime.
Monitor and optimize material flow and equipment performance.
Staff Management
Lead, train, and supervise a team of plant personnel, including shift supervisors, equipment operators, and maintenance staff.
Coordinate schedules, approve timesheets, and manage staffing levels to meet production goals.
Foster a culture of safety, accountability, and continuous improvement.
Safety and Compliance
Enforce all OSHA and company-specific safety standards; lead safety meetings and audits.
Ensure compliance with all environmental and waste management regulations (local, state, and federal).
Investigate and report all safety incidents and implement corrective actions.
Maintenance Oversight
Collaborate with the maintenance team to develop preventative maintenance schedules and reduce equipment downtime.
Ensure proper upkeep of all mechanical, electrical, and sorting equipment.
Financial and Budget Management
Assist with annual budgeting and control operational expenses to remain within budget.
Analyze productivity and cost reports to identify opportunities for efficiency improvements.
Quality Control
Oversee the quality assurance process to ensure output meets customer specifications and industry standards.
Collaborate with sales and logistics teams to meet outbound shipment requirements.
Reporting and Analytics
Prepare and deliver operational reports, KPIs, and data to senior management.
Track trends and recommend strategies to enhance performance and profitability.
Job Qualifications
Education:
Bachelor's degree in Industrial Engineering, Environmental Science, Business Administration, or related field (preferred).
Experience and Competencies:
Minimum of 5 years of experience in plant operations, preferably within recycling, waste management, or manufacturing environments.
Experience managing a unionized or diverse workforce is a plus.
Strong leadership and team management skills.
In-depth knowledge of MRF operations and recycling industry practices.
Excellent analytical and problem-solving abilities.
Proficiency with operational software and Microsoft Office Suite.
Strong communication skills (verbal and written).
Ability to work flexible hours, including nights and weekends, if needed.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short-Term & Long-Term Disability
Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Auto-Apply0000006018.ASST DIR OF NUTRITION AND SUPPORT SERVICES.SHERIFF-FOOD SERVICE
Dallas, TX jobs
Supervises activities related to the management of the Central Kitchen (Cook Chill) facility including menu planning, food manufacturing and preparation, and sanitation. Ensures compliance with applicable laws, rules, guidelines including those promulgated by the Texas Commission on Jail Standards, Texas Department of State Health Services and the Dallas County Health and Human Services Department, and the Texas Department of Agriculture.
Management Scope: Supervises staff of approximately 20 that includes one Production Manager, two Sergeants, thirteen Cooks, Detention Service Officers, and inmate workers. Functions as Division Commander in absence of the Director.
Education, Experience and Training:
Education and experience equivalent to a bachelor's degree from an accredited college or university in in food service, hospitality, facilities, business management, or a job-related field of study. Three (3) years' experience in an institutional food service environment with one (1) year supervisory experience required. Prefer experience in a jail/prison setting, school district, military, or hospital.
Special Requirements:
Registered as a Dietitian through the Commission on Dietetic Registration (CDR) and/or a Texas dietitian license through the Texas Department of Licensing and Regulation. Completion of an Accreditation Council for Education in Nutrition and Dietetics (ACEND) accredited program OR Dietetic Internship. Knowledge of FDA Food Code and Texas Food Establishment Rules. Skilled in standard use of software applications. Must possess a valid Texas Driver's License, with a good driving record.
Physical/Environmental Requirements:
Standard office environment within a secured facility. Some exposure to noise in the warehouse and kitchen. Some exposure to heat and cold temperatures. May require prolonged sitting, standing, walking, and the ascending and descending of stairs.
1. Manages menu planning, nutritional analysis, and evaluation of menu plans for Dallas County Jail and Juvenile facilities that comply with the current Dietary Guidelines for Americans. Develops cost effective general, medically therapeutic, and faith-based menus that are balanced, nutritious, and comply with local state, and federal regulatory and detention standards including the Texas Commission on Jail Standards and the U.S. Department of Agriculture.
2. Oversees and manages the technical aspects of kitchen sanitation. Directs Hazard Analysis and Critical Control Points (HACCP) program. Manages department's food protection management certification and food handler license program. Conducts food safety and sanitation related training. Participates in regulatory inspections, including those conducted by the Dallas County Health and Human Services Department and the Texas Commission on Jail Standards.
3. Reviews and investigates grievances, complaints, and requests related to food service. Formulates responses.
4. Supervises a staff. Trains, evaluate, disciplines and coaches staff as needed.
5. Works with medical personnel and accesses patient (inmate) medical records to ensure medically therapeutic diets are in accordance with doctor's orders. Works with the Inmate Services Division, Religious Service Section to develop and implement faith-based meal plans.
6. Coordinates with the Sheriff's Buyer (food service) regarding food specifications, bids, and the nutritional value and quality of foods.
7. Assists Food Service Director in preparation of $10+ million-dollar budget to include planning and review.
8. Performs other duties as assigned.
Auto-ApplyOperations Project Manager
Houston, TX jobs
Operations Project Manager Purpose of the Job:
The Operations Project Manager supports the Director of Operations by planning, coordinating, and executing operational projects that enhance Hope City's ministry impact. This role ensures projects are delivered on time, within scope, and in alignment with the church's mission and operational standards.
Experience and Knowledge Required
Strong organizational and time-management skills with high attention to detail.
Competency with utilizing Monday.com for project management and task tracking.
Excellent written and verbal communication skills.
Collaborative mindset with a servant-leadership approach.
Essential Functions and Responsibilities
Project Planning & Coordination
Work with the Director of Operations to scope, prioritize, and schedule operational projects (facility upgrades/maintenance, events, vendor rollouts, process improvements).
Develop and manage project timelines, task lists, and milestone trackers.
Coordinate across departments to ensure alignment with church vision and operational excellence.
Communication & Team Alignment
Provide regular project updates to the Director of Operations and relevant team members.
Prepare concise project briefs, action plans, and follow-up summaries.
Facilitate effective communication between teams involved in a project.
Resource & Timeline Management
Identify and coordinate necessary resources, including personnel, budget allocation, and materials.
Track project timelines and ensure deadlines are met.
Monitor project budgets and flag potential overages early.
Review and monitor project budgets to ensure alignment with financial goals and organizational guidelines.
Quality Control & Problem Solving
Ensure all projects meet Hope City's quality standards and ministry requirements.
Anticipate potential challenges and proactively develop solutions.
Conduct post-project evaluations to capture lessons learned and areas for improvement.
Process and reconcile expense reports accurately and in a timely manner, ensuring compliance with policy and budget parameters.
General Support
Execute additional duties as assigned
Ability to work a flexible schedule to include weekends, nights, and holidays
Attributes
Devoted to the call of God along with the mission, vision, and values of Hope City
Operates with a spirit of excellence
Project delivery: on time, within budget, high quality
Effective cross-team communication and collaboration
Efficiency in project execution and follow through
Physical Demands
Ability to occasionally lift 25lbs
Assistant Director of Planning & Infrastructure
Corpus Christi, TX jobs
Responsible for planning, developing, organizing and directing staff engaged in the design and construction of the Capital Improvement Program and projects related to water, wastewater, infrastructure, treatment facilities, and development for CCW. Direct activities of CCW's Engineering & Planning division to include engineering services provided by in-house staff and through external, professional engineering consultants. Responsible for the management and compliance of the wastewater consent decree. Ensure compliance with all federal, state, & local laws and regulations. Coordinate closely with departments including Public Works, Development Services, Engineering, and Gas.
Responsibilities
* Oversee the execution of design and construction of water and wastewater infrastructure projects and provide executive leadership and project management skills for the successful completion of Capital Improvement Projects
* Forecast, allocate, monitor, and manage the human, physical, and financial resources for the Engineering and Planning division in support of Capital Improvement Projects, ensuring environmental stewardship and regulatory compliance with the consent decree
* Develop measures to analyze internal processes and based on interpreted results, direct staff to refine the processes to improve CCW initiatives and overall efficiency
* Oversee the Engineering and Planning staff and facilitate interdepartmental teamwork to promote cooperative efforts with both internal staff and external stakeholders
* Establish and maintain effective working relationships with internal city staff and external stakeholders and lead coordination of efforts for key projects and initiatives
* May be asked to perform other duties as assigned
Position Type and Typical Hours of Work
* Exempt - Full-Time
* Flexibility to work evenings, weekends, and holidays is a schedule requirement
* In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Qualifications
* Bachelor's degree from an accredited college or university
* Seven (7) years of experience
Licenses and Certifications
Required
* A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
Preferred
* Professional Engineering License (P.E.)
Employment Testing
Employment is contingent on passing any post-offer pre-employment screening as listed below:
* Criminal Background Check: Yes
* Motor Vehicle Record Check: Yes
* Drug Screening: Yes
* Physical Exam: Yes
Other Information:
Relocation Package
The City offers an excellent relocation assistance package that includes up to $10,000 for the following housing and moving expenses:
Temporary housing assistance
* Two (2) visits to the City which may include two (2) round trip flights or mileage (including hotel, car rental, etc) for the purpose of obtaining temporary or permanent living arrangements.
* Reimbursement for moving company expenses
Additional Incentive
Accrued Vacation
* Additional accrued annual vacation hours based on years of experience
Basis of Rating
A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.
Supplemental Information
* Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Assistant Director - Juvenile Services - Court - 1
Bryan, TX jobs
Supervises and directs staff and manages daily operation of Probation, Parole, Detention, Health Services, Medical Services, Quality Assurance, Academy/JJAEP, Community Services, and Administrative Services divisions to ensure effective and efficient compliance with established policies and procedures, and standards of care. Oversees the planning of programs, policies, and objectives for the department.
Essential Duties:
Other duties may be assigned. Assists the Executive Director with the overall leadership and management of the day to day operations of the Juvenile Services Department. Prepares statistical and other reports on activities as required. Responds to inquiries from other agencies, and the media. Work to enhance media coverage of positive programs and services. Prepares written communications, including letters of support for grants, as required. Seek alternative funding opportunities for the department including the identification and submission of various local, state, and federal grant opportunities. SupervisesField/Court/ISP/Parolee/Placement/Academy/JJAEP/Detention/Health Services/ Quality Assurance/Community Services operations through probation Deputy Directors and managers. Assist on the annual procurement of services, including contract management and renewals. Assumes duties of Executive Director when required. Sits on all staff interview panels and recommends to Executive Director selection of new employees, employee transfers/promotions, disciplining/discharging and salary increases. Develops and implements evidence-based recruitment strategies to ensure an effective and knowledgeable workforce. Will directly assist the Executive Director in all aspects of this department. Provide in-house and community trainings/presentations to new hires and current staff on an ongoing basis. Maintain 80 hours biannually of approved training to maintain JPO and JSO certification.
Assists Director in preparation and administration of annual budgets and grants; ensuring all money appropriated for the use of the Juvenile Services Department will be spent in a manner conducive to the needs of the county and community. Prepares appropriate documentation and assists Director, as requested, in preparing for and/or making presentations at board meetings. On call 24 hours a day, subject to irregular work hours. Follow established policies, procedures and practices of the department. Abide by the Texas Juvenile Justice Departments Code of Ethics. Maintain security and confidentiality of all case information, files and chronological notes as required by the Texas Family Code
Serve as liaison between the Juvenile Department and all other entities and agencies including the TJJD with responsibility for completing requested surveys, reports, requests for information, grant and budgetary adjustment requests, and other information as requested or required. Serves as Audit Manager for the Juvenile Department overseeing and managing all aspects of audit preparation and standards compliance for all units within the Juvenile Department, including the Prison Rape Elimination Act (PREA) audit readiness. Serves to develop, edit, and revise Department policy and procedure as needed and to ensure staff members are trained appropriately on changes and additions. Serves as liaison between the Juvenile Department and the Human Resources Department serving as Personnel Coordinator for the Juvenile Department; tracking and managing matters involving workers compensation claims, Family Medical Leave occurrences, extended employee absences, compensatory time accumulation, overtime expenditures, employee disciplinary actions, and modified work-duty assignments. Serves as liaison between the Juvenile Department and Risk Management. Serve as liaison between the Juvenile Department and the County Facilities and Information Technology Departments assisting, coordinating, and tracking all projects performed by either entity at the Juvenile Department. Serve as liaison between the Juvenile Department and the community, working to enhance community involvement and wraparound services for youth and families. Provide oversight for institutional population management for pre-adjudication and private placements. Assist the Executive Director in research and planning programs related to the improvement of operations and procedures of the department.
Participates in strategic planning for the department in anticipation of future needs. Monitor and track demographic changes with juvenile population to ensure programs and services effectively address and meet the unique needs of the juveniles we serve in ways that are gender and culturally appropriate.. Monitor changes in law and or other legislative mandates ensuring compliance and adherence to such changes. Conduct research on best practices in juvenile justice ensuring programs and practices of the department meet or exceed national best practices. Conduct program evaluation on a regular basis ensuring effective programs and services. Oversee the implementation and management of alternatives to detention initiatives working to effectively manage the population of the detention center while at the same time ensuring public safety..
Serve on local, state, and national juvenile justice related boards, associations, and committees working to enhance services for the Brazos County Juvenile Services Department and helping to ensure Brazos County Juvenile Services maintains a leadership role in Texas Juvenile Justice.
Coordinate and manage other projects and programs as assigned by the Executive Director.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is related or a logical assignment to the position.
This does not constitute an offer of employment. The job description is subject to change by the employer as the needs of the employer and requirements of the job change.
Other Duties as assigned.
Supervision
Received: Director
Given: Provides leadership and supervision to all aspects and personnel of Brazos County Juvenile Services.
Education
Required: Master's degree in behavioral sciences, public administration, or related field, plus five years progressively responsible experience in criminal justice; or Bachelor's degree in behavioral sciences, public administration, or related field, plus seven years progressively responsible experience in criminal justice; and must have at least one year of management experience in criminal justice, knowledge of supervisory techniques, and ability to apply budget control.
Preferred:
Experience
Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be 21 years of age, or older, and be able to meet criteria for certification as a Juvenile Probation Officer and Juvenile Supervision Officer through TJJD.
Preferred:
Certificates, Licenses, Registrations
Required: Valid Texas driver's license with appropriate liability auto insurance coverage (Driver's license requirements must be met within 30 days if employee recently moved from another state). Must be able to meet all criteria for certification as a probation officer through TJJD which includes a certified copy of transcript with written proof of accreditation of your college or university as well as written proof (on employer's letterhead) of required work experience from previous employer (which should include dates of employment and description of job duties and performance), non-disqualifying criminal history/sex offender registration background check.
Preferred:
Physical Demands
Typical: Duties require daily standing, walking, sitting, talking and listening; frequent use of hands and/or fingers to grasp, handle, pick-up, pinch, type or feel; frequent reaching with hands or arms and lifting of objects over 50 pounds; close vision, distance vision, ability to distinguish color, peripheral vision, depth perception and ability to adjust focus. Physical demands described here are representative of those that must be met or are encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities
Typical: Must possess experience and knowledge of managerial skills to directly supervise, train, motivate, and evaluate personnel. Ability to establish and maintain an effective working relationship with other county department personnel and officials, other agency staff, the public, and outside organizations. Ability to read and understand legal manuals, letters, and memos. Ability to write letters and memos. Ability to communicate effectively orally, both in person and over the telephone.
Work Environment
Typical: The noise level in the work environment is usually moderate. While performing the essential duties of this job, the employee is constantly required to perform multiple tasks simultaneously, to work under time pressures to meet deadlines and to work closely with others as part of a team; the employee is frequently required to do tedious exacting work. Worker is subject to physical hazards from traffic; serious hazard and infection from exposure to communicable disease; physical harm as the result of confrontation. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-ApplyAssistant Manager, Night Shift Operations & Maintenance
Tyler, TX jobs
Leadership and Supervision: Provide direct supervision, guidance, and performance management for night shift maintenance and trades personnel. Establish clear expectations, enforce accountability, and coach staff to improve communication, documentation, and adherence to procedures. Promote teamwork, professionalism, and a service-oriented approach aligned with university values.
Communication and Coordination: Serve as the facilities management lead during night operations, maintaining professional communication with day-shift supervisors, management, and campus partners. Prepare comprehensive written reports, incident summaries, and shift logs, ensuring accurate and timely documentation. Ensure seamless information flow between shifts to enhance operational continuity and responsiveness.
Documentation and Process Management: Develop and implement standardized documentation protocols for shift operations, personnel matters, and maintenance activities. Maintain and audit digital and physical records consistent with departmental and institutional policies. Support the creation of procedures, templates, and tools that promote operational consistency and accountability.
Process and Performance Improvement: Assess existing workflows and identify opportunities for greater efficiency, clarity, and communication across shifts. Recommend, document, and implement process improvements supporting the department's modernization efforts. Lead or participate in initiatives focused on standardization, staff development, and service quality.
Operational Oversight and Emergency Response: Coordinate maintenance activities across campus during evening and overnight hours. Prioritize work orders, manage emergency responses, and ensure resolution in accordance with established safety and service standards. Liaise with campus safety, housing, and other departments to manage incidents effectively.
Safety and Compliance: Ensure compliance with OSHA, environmental, and university safety policies. Conduct or participate in safety training, inspections, and incident reviews.
Site Lighting System Management: Responsible for periodic inspection of site lighting critical to life safety throughout campus. Provides reports of findings to Electric Shop or other supervisors as directed to ensure system deficiencies are addressed in a timely manner.
* Bachelors Degree.
* Five (5) years of progressively responsible professional experience in operations, facilities management, systems administration, project coordination, or organizational management.
* At least two (2) years of supervisory experience overseeing personnel or leading teams in a structured operational setting.
* Demonstrated ability to communicate effectively-both orally and in writing-with staff, management, and cross-departmental stakeholders.
* Proven success implementing procedures, managing documentation, and fostering accountability and performance improvement.
* Ability to effectively communicate verbally and through written correspondence.
* Ability to learn new systems, troubleshoot problems, and develop appropriate documentation.
* Have a valid Maryland Noncommercial Class C or equivalent driver's license with no more than 5 points.
Preferences:
* Master's degree in Organizational Leadership, Business Administration, Facilities Management, or a related discipline.
* Experience leading teams in a complex institutional or higher education environment.
* Demonstrated success managing organizational change, process improvement, or quality assurance initiatives.
* Proficiency with computerized maintenance management systems (CMMS), project management tools, or other enterprise software systems.
Special Hours of Work Required: This is an Essential Position and may also be placed in on-call status. Flexible work hours between the hours of 3:00 PM- 7:30 AM M-F. Attendance at O&M all hands staff meetings.
NTECC- EMERGENCY COMMUNICATIONS OPERATIONS MANAGER
Coppell, TX jobs
Note: This is not a City of Coppell employment opportunity. This is a North Texas Emergency Communications Center employment opportunity. Application/Questions: * Resumes can be emailed to: **************** * Applications can be submitted online: ****************
* For Questions Call: ************
Summary of Duties:
The Operations Manager oversees and manages the daily functions of the Operations Department for the North Texas Emergency Communications Center (NTECC). Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans. This position works with considerable independence under the general supervision of the Director of Emergency Communications and collaborates with NTECC personnel as well as customers.
Essential Job Functions:
* Supervises assigned employees; prioritizes and assigns work; conducts performance evaluations to ensure staff are sufficiently trained; makes hiring, termination, and disciplinary recommendations.
* Facilitates employee relations, to include mediating workplace conflicts, advising and assisting in the resolution of grievances, preparing management responses, participating, and advising in employee performance management processes, participates in conducting internal investigations.
* Assesses daily activities of direct reports; reviews dispatch audio recordings; evaluates statistical reports; counsels and mentors assigned employees as needed.
* Monitors equipment and works with NTECC staff and vendors to resolve equipment failures. • Contributes to the development of the annual budget.
* Participates in the development and review of policies, procedures, long and short-range plans and strategy guidelines for operations to ensure reliable emergency communications.
* Must be available to respond to critical issues during non-business hours.
* Supports the NTECC culture by assisting co-workers as needed with guidance and training.
* Supports the relationship between the NTECC and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff.
* Maintains high level of confidential and sensitive information in a discrete and professional manner.
* Maintains the integrity, professionalism, values, and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
* Punctual and regular attendance to/at work; work the assigned schedule and comply with the timekeeping policies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night). Must be available to respond to critical issues during non-business hours.
* Performs other duties as assigned.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.
Knowledge and Skills:
* Ability to collaborate, work with, supervise, direct, effectively communicate, and develop a diverse team and assigned personnel. Ability to work within the policies, guidelines, and the NTECC culture, including the core values of trust, professionalism, accurate and timely, teamwork, and our people.
* Ability to address multiple demands simultaneously; prioritize work and respond to difficult situations under stress of time or circumstances; remain professional and operate effectively in high stress situations.
* Analyzing and interpreting statistical reports and utilizing the data to improve individuals' and the NTECC's performance.
* Apply a high level of initiative, discretion, and judgment in accomplishing work.
* State and federal laws, regulations, and statutes governing dispatch for emergency services.
Minimum Qualifications and Conditions of Employment:
* Education: Bachelor's degree in Business, Public Administration, Communications, or related field.
* Experience: Five (5) years of progressively responsible experience in a public safety communications center which includes supervisory responsibilities.
* Knowledge of public safety strategies, practices, and technologies.
* Must be at least 18 years of age.
* Must pass all applicable pre-employment screenings to include a drug screen and background investigation.
* Communicate clearly and concisely both verbally and in writing.
* Must read, write, and speak English.
* A valid Texas Driver's License may be required or be able to obtain one within 90 days of employment.
* Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.
Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
License and Certifications:
* Position requires successful completion of all required certifications within (1) year and continuous education training for current license(s). Certifications include Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License; NCIC/TCIC full access, CPR, IAED Emergency Medical Dispatch and IAED Emergency Fire Dispatch.
* Depending on the needs of the NTECC, additional licenses and certifications may be required.
Physical Demands and Working Environment:
Work performed is primarily an office classification in a call center/dispatch environment, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to effectively communicate in person and over the telephone and radio. Positions in this classification occasionally (daily, weekly, or monthly) bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and minimal direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures
The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. NTECC is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, gender, age, marital status, disability, sexual orientation, veteran status, genetic information, or any protected class in accordance Director of Emergency Communications North Texas Emergency Communications Center 3 of 3 with the law. NTECC provides reasonable accommodation for its employees and the public with disabilities, including veterans. For more information, please contact NTECC Administrative Services.
Easy ApplyNTECC- ASSISTANT OPERATIONS MANAGER
Coppell, TX jobs
Note: This is not a City of Coppell employment opportunity. This is a North Texas Emergency Communications Center employment opportunity. Application/Questions: * Resumes can be emailed to: **************** * Applications can be submitted online: ****************
* For Questions Call: ************
Summary of Duties:
The Emergency Communications Assistant Operations Manager is responsible for providing leadership support to the Operations Department and participate in the daily operations of the North Texas Emergency Communications Center (NTECC). The Assistant Operations Manager works under the general supervision of the Operations Manager.
Essential Job Functions:
* Demonstrates a leadership presence that promotes the NTECC mission, vision, and strategic plans.
* Ensures all operational staff quarterly and annual performance evaluations are completed.
* Monitors staff for performance, training, and compliance with guidelines and standards; serves as subject matter expert as needed including de-escalating situations or identifying opportunities for improvements to policies and procedures.
* Reviews dispatch audio recordings; evaluates statistical reports; counsels and mentors assigned employees, as needed.
* Participates in conducting internal investigations and complaints, as needed.
* Manages administrative tasks for the Operations, including schedule development and maintenance, approval of overtime to ensure adequate coverage, processing payroll timesheet approvals, maintenance of personnel discussion documentation, etc.
* Partners with quality assurance and training staff to continuously monitor and improve performance, processes, and procedures; conducts quality assurance reviews on radio traffic or calls as needed.
* Prepares or reviews statistical data required for reporting, analysis, review and compliance; prepares various documents and reports to include shift reports, incident summaries, and other administrative paperwork.
* Assists in coordinating equipment testing.
* Acts as secondary primary facilitator of the NTECC social media accounts.
* Participates in the development and review of policies, procedures, and guidelines for operations.
* Must be available to respond to critical issues during non-business hours.
* Contributes to the development of the annual budget.
* Performs Operations Supervisor and ECS functions to assist with daily operations, as needed.
* Supports the relationship between the NTECC and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff; maintains confidentiality of work-related issues and NTECC information.
* Maintains high level of confidential and sensitive information in a discrete and professional manner.
* Represents the Center at local, regional, and National organizations relating to public safety communications.
* Maintains the integrity, professionalism, values and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
* Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans.
* Punctual and regular attendance to work. • Performs other duties as assigned.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.
Knowledge and Skills:
* Leadership philosophy and supervisory techniques and practices.
* Ability to supervise, direct and develop assigned personnel.
* Apply a high level of initiative, discretion, and judgment in accomplishing work.
* Strong interpersonal skills to build and maintain rapport with employees at all levels and client agencies.
* Ability to address multiple demands simultaneously; prioritize work and responding to difficult situations under stress of time or circumstances; remain calm and operate effectively in high stress situations.
* Public safety communications strategies, practices and technologies, including peripheral equipment used by Operations staff.
* State and federal laws, regulations, and statutes governing dispatch for emergency services.
Minimum Qualifications and Conditions of Employment:
* Education: High school diploma or GED equivalent.
* Experience: Three (3) years of progressively responsible supervisory experience in public safety communications.
* Must be as least 18 years of age.
* Must pass a drug screen.
* Communicating clearly and concisely verbally, and relaying details accurately.
* Must read, speak and write in English.
* A valid Texas Driver's License may be required or be able to obtain one within 90 days of employment.
* Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.
Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
License and Certifications:
* Position requires successful completion of all required certifications within one (1) year of appointment. Certifications include: Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License; NCIC/TCIC full access, CPR, and IAED Emergency Medical Dispatch.
* Depending on the needs of the NTECC, additional licenses and certifications may be required.
Physical Demands and Working Environment:
The work behaviors (including duties, responsibilities, function, and tasks) of the position are listed in the above job description and below. All listed qualifications, skills, knowledge, and abilities are considered essential and required.
Work performed is primarily an office classification in a call center/dispatch environment, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone and radio. Positions in this classification occasionally (daily, weekly or monthly) bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and minimal direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
NTECC is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, gender, age, marital status, disability, sexual orientation, veteran status, or genetic information. NTECC provides reasonable accommodation to its employees and the public with disabilities, including veterans. For more information please contact NTECC.
Easy Apply