Customer Service Representative jobs at City of Houston

Applications Accepted From: ALL PERSONS INTERESTED Division: Customer Experience Reporting Location: Freed - Montrose Neighborhood Library 1001 California Street Section: Neighborhood Libraries Workdays & Hours: Monday - Sunday 8:00 am - 8:15 pm* (Rotating) * Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS: Houston Public Library (HPL) is seeking a team-oriented person with a passion for customer service to work as a Library Service Specialist - Youth in Neighborhood Libraries. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds. Library Service Specialists may serve as the Assistant Manager or as the person in charge in the absence of the manager, especially during night and weekend shifts. Position requires one evening per week and a weekend rotation (Saturday and Sunday). Youth Library Service Specialist will: * Greet and interact with customers at the customer service desk and via the phone to find basic information and library materials. * Facilitate the use of the public computers and laptops, troubleshoot technology-related issues * Provide innovative programming in the library for youth of all ages including story time, crafts, video gaming, STEM kits, after school programs, and passive programming. * Conduct outreach and collaborate with local community groups, other libraries, and city departments, as well as schools and day cares. * Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library. * Provide information regarding library services, programs, policies, and procedures. * Retrieve library materials for customers and shelve returned library materials. * Perform other duties and projects as assigned. HPL serves a population of 2.2 million citizens through a network of 42 library locations spread out across the Houston area.? Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit ************************************* About Us: The Houston Public Library's mission-Linking YOU to the World-guides our vision to be Houston's most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging. WORKING CONDITIONS There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree. EXPERIENCE REQUIREMENTS No experience is required. Related professional/paraprofessional experience may be substituted for the education requirement on a year-to-year basis. SUBSTITUTIONS: Associate's degree and two (2) years of professional/paraprofessional experience in library, information services, or education may be substituted for the education requirement. Or Four (4) years professional/paraprofessional experience in library, information services, or education may be substituted for the education requirement. LICENSE REQUIREMENTS No Prefer applicants with: * Proficient computer skills and working knowledge of Microsoft Office. * Experience working with people of diverse backgrounds. * Ability to communicate effectively orally and in writing. * Experience working with children and families. * Experience providing programs to adults or youth * Strong interpersonal skills and the ability to collaborate with others. * Experience working in a public library setting. * To better serve our diverse communities, fluency in a foreign language is highly preferred. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION - No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 13 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: ****************** To view your detailed application status, please log-in to your online profile by visiting: **************************************************** or call ************. If you need special services or accommodations, ************ (TTY 7-1-1). If you need login assistance or technical support call ************. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided. EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States. * Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs. See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in a friendly and cheerful manner with the intent of solving and addressing the caller's issues, concerns or questions. Are you seeking engaging work? Do you wish to advance your career as a Customer Service Specialist? Does working for a rapidly growing city sound appealing to you? If so, please continue reading! The Customer Service Specialist position earns competitive pay of $ 15.05/hr. We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employees an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If this sounds like the right opportunity for you, apply to join our team today! ABOUT CITY OF EDINBURG Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work. Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees! A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST As a Customer Service Specialist, you spend your day answering multiple line phone system within 3 rings in a professional courteous manner and processes requests effectively, while maintaining a warm friendly demeanor. Your work typically accurate account assistance, information and/or routing to appropriately. Your job is essential to the city, and you refers callers or visitors to services or resources at other agencies or organizations. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. This can include performing clerical or data entry duties to working with various software programs and telephone consoles. When you are not out in the city, you generally participate in payroll functions, bookkeeping and accounting procedures, invoices, prepare requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in administrative clerical support and you finding genuine enjoyment in what you do! QUALIFICATIONS FOR AN OFFICE SPECIALIST * Required Education: High school diploma, GED or equivalency * Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources. * Required Work Experience: One (1) year of related work experience in customer relations. * Experience Preference: Three (3) years' experience in related field. * Must have a current valid class "C" driver's license from the Texas Department of Public Safety. * Bilingual English/Spanish Required. Are you someone who prefers hands-on work? Do you have excellent oral and written communication skills? Are you attentive to detail? Do you enjoy working as part of a team? Is dependability one of your strengths? If yes, you might just be perfect for this Customer Service Specialist job! READY TO JOIN OUR TEAM? If you feel that you have the right skills in general office procedures and policies, as well as general office equipment and computers to succeed as our Customer Service Specialist, apply now using our mobile-friendly application. Location: 78541 Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration. Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense.

Job Description Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in a friendly and cheerful manner with the intent of solving and addressing the caller's issues, concerns or questions. Are you seeking engaging work? Do you wish to advance your career as a Customer Service Specialist? Does working for a rapidly growing city sound appealing to you? If so, please continue reading! The Customer Service Specialist position earns competitive pay of $ 15.05/hr. We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employees an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If this sounds like the right opportunity for you, apply to join our team today! ABOUT CITY OF EDINBURG Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work. Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees! A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST As a Customer Service Specialist, you spend your day answering multiple line phone system within 3 rings in a professional courteous manner and processes requests effectively, while maintaining a warm friendly demeanor. Your work typically accurate account assistance, information and/or routing to appropriately. Your job is essential to the city, and you refers callers or visitors to services or resources at other agencies or organizations. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. This can include performing clerical or data entry duties to working with various software programs and telephone consoles. When you are not out in the city, you generally participate in payroll functions, bookkeeping and accounting procedures, invoices, prepare requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in administrative clerical support and you finding genuine enjoyment in what you do! QUALIFICATIONS FOR AN OFFICE SPECIALIST Required Education: High school diploma, GED or equivalency Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources. Required Work Experience: One (1) year of related work experience in customer relations. Experience Preference: Three (3) years' experience in related field. Must have a current valid class "C" driver's license from the Texas Department of Public Safety. Bilingual English/Spanish Required. Are you someone who prefers hands-on work? Do you have excellent oral and written communication skills? Are you attentive to detail? Do you enjoy working as part of a team? Is dependability one of your strengths? If yes, you might just be perfect for this Customer Service Specialist job! READY TO JOIN OUR TEAM? If you feel that you have the right skills in general office procedures and policies, as well as general office equipment and computers to succeed as our Customer Service Specialist, apply now using our mobile-friendly application. Location: 78541 Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration. Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense. Job Posted by ApplicantPro

Basic Function Assist customers in METROLift's various call and service centers (Reservations, Customer Service, Feeder and Dispatch) and the Micro Transit call and service center. Responsible for providing excellent customer service, accurate information and assistance across all the department's call centers and services. Schedules, cancels, verify customers' trips, and process applicant's eligibility paperwork in a discretionary and confidential manner. Participate in customer outreach events, assist customers in person and help METROLift and Micro Transit drivers as required. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Cross-trains in all call and service centers to provide accurate trip scheduling for METROLift and Micro Transit customers using computerized and app-based scheduling system. * Assists customers and the public via phone lines, including TDD/TTY equipment for the hearing and impaired and face to face communication as required. * Relays accurate information to the customers including schedules, METROLift programs, fares, detours, special events, changes/improvement to service and/or other information regarding current or new METRO programs. * Processes next day customer trip requests in a timely and accurate manner using computerized and app-based scheduling system along with cancelling and verifying customers trip information as needed. * Explain eligibility requirements for METROLift to customers and provides scheduling assistance for eligibility interview and appointments. * Assists customers with METRO's Micro Transit Services. * Assists customers with Interactive Voice Recording (IVR) and METROLift Automated Calling Systems (MACS) -WEB/EZ WALLET information and electronic ticket and pass purchase. * Engages in active listening with callers, confirming or clarifying information and diffusing upset customers as needed. * Addresses service concerns with customers and sends any comments/complaints to the appropriate department for resolution. * Processes customer requests, disseminates enrollment application and brochures, and inputs subscription requests and/or cancellations in system. * Directly communicates with dispatchers, customer service representatives and supervisors to provide customers with timely and accurate information. * Consistently and accurately reviews information affecting drivers' schedules, contact operations with updates and documents findings into the computerized routing and app-based scheduling system. * Adjust operator schedules as needed for late service or unusual scheduling to ensure on time service. * Provides operators, street supervisors and maintenance personnel with information impacting street traffic or issues causing delays * Addresses and documents issues with locating customers, operators needing directions, communication equipment problems, patron/driver situations, vehicle breakdowns, customer complaints/concerns, and any other unusual incidents into computerized system. * Adheres to all policies, procedures and provisions of METRO and METROLift department. * Meets and maintains customer service quality performance standards. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $37,200 - $46,900 Education Requirement High school or GED required. Years & Experience Required Minimum three (3) years of related experience in a customer service field or call center environment. Knowledge & Skills Required Exceptional customer service, active listening, and verbal and written communication skills; emphasis on spelling skills, professional phone voice and phone etiquette. Must be able to manage workloads including planning, organizing, prioritizing, meeting deadlines and following through. Bilingual skills preferred. Should be proficient with Microsoft Office software applications. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Job Description Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Paid Time Off Health, Dental, and Vision Insurance 401k (direct deposit) Paid Holidays Growth opportunities Paid training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Having 1+ year of experience in the automotive industry Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Paid Time Off Health, Dental, and Vision Insurance 401k (direct deposit) Paid Holidays Growth opportunities Paid training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Having 1+ year of experience in the automotive industry Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than just a job; it's a chance to make a meaningful impact in the lives of others. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. Join us and start making a difference today. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. * Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. * Promote all facilities, programs and services when in contact with Members and Guests. * Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. * Attend all scheduled employee meetings. * Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. * Resolve customer questions/complaints * Process sales, cash handling and drawer count down accuracy required at each shift. * Arrive to work every day, on time as scheduled. * Perform other tasks as needed or directed. OTHER JOB FUNCTIONS: * Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS * Ability to apply common sense understanding to carry out detailed written or oral instructions. * Ability to deal with problems involving a few concrete variables in standardized situations. * Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. * Build professional relationships with internal staff and customers. * Offer flexibility and adaptability, especially during times of change. * Communicate effectively both orally and in writing. MINIMUM QUALIFICATIONS * Must be at least eighteen years of age. * Basic computer and phone skills preferred. * Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS * Basic computer and phone skills preferred. * Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT * Must pass a drug screen and background check. PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Apply now Job No: 500076 FT/PT: Full-time Regular/Project/Seasonal: Regular City: Bastrop State: Texas Do you enjoy the outdoors and being surround by nature? If so, then this job is a perfect fit for you! LCRA Parks is hiring a Customer Service Representative II, where you can be a part of a great organization and work in the outdoors. In this role, you will have the opportunity to join our team, working at parks in our Eastern District including McKinney Roughs and Lake Bastrop North and South Shore. You'll have the opportunity to create amazing memories for guests and their families. This position will assist with customer service, reservations, cash collections & reconciliations, prepare deposits and facilitate recreational rentals. If this sounds like a great fit for you, then apply today! We look forward to receiving your resume. You will be trusted to: * Provide outstanding customer service. * Coordinate customer reservations from third party reservation centers. * Greet and provide park information to customers. * Facilitate rental of a variety of watercraft and works with customers for facility and site rentals. * Answer the park phone for specific location and the LCRA park line for all parks. * Collect and count cash deposited at parks' honor boxes. * Reconcile revenue received against bank deposits on a daily and monthly basis. * Maintain monthly statistical data and ensure appropriate inventory levels within the retail store. * Operate with integrity and a focus on safety You qualify with: * Two or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System, preferably in a park or hotel setting or relevant experience. * Driver's license You are a great fit with: You gain: * Competitive salary & medical, dental, vision and legal insurance * Paid time off, including time for vacation, sick and family care leave * 401(k) match up to 8% that includes a student loan 401(k) contribution program option * Life and disability insurance * Wellness program including wellness incentive * Extensive learning & development programs And more - all to create a compelling and rewarding work environment. Equal Opportunity Employer LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment. LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources ************** or email **********************. Reasonable accommodations will be determined on a case-by-case basis.

Benefits Customer Service Rep. Department: Benefits Reports to: Benefits Supervisor Summary: Under basic supervision, supports service providers by providing helpful information and answering questions in a positive and patient manner. Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: * Facilitates communications through phone with service providers on claim status, benefits, and issues to be resolved. * Effectively manage large amounts of incoming calls and keep record of customer interactions. * Responsible for claim batching and maintenance. * Supports the departmental operations with regular and timely attendance. * Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Minimum Qualifications: Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and customer service experience required. Experience in health care/insurance industry is preferred. Preferred Knowledge of: * Principles of claims administration. * Claims processing rules, regulations, codes, procedures, and policies. * Business computers, and standard and specialized software applications. Skill in: * Entering data into computer with skill and accuracy. * Explaining City claims administration policies and procedures. * Communicating effectively verbally and in writing. * Multi-tasking * Telephone Etiquette License and certification requirements: A valid Driver's License is required. Physical demands and working environment: Work is performed in a standard office environment and training classes.

WHO WE ARE: The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas. Employer-paid state unemployment taxes and reimbursements pay for state unemployment benefits and are an investment in the state workforce. The Employer Services Desk (ESD) is the front line in supporting employers as they navigate day to day decisions related to their TAX account and managing unemployment benefit claims. We strive to provide supportive education and guidance to our customers in these areas. TWC is seeking to fill 2 Customer Service Representative (CSR) II positions responsible for handling Employer inquiries. This position will be reporting to UI (Unemployment Insurance) Client Services in Austin or in one of the Tele-Centers (El Paso, Fort Worth, McAllen, San Antonio). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A Texas resident with professional communication skills who can provide exemplary customer service to employers reaching out for TAX and UI benefit program assistance. To be successful as a customer service representative, you will have a passion for serving people and be able to work both independently and collaboratively as part of a supportive team. You must also be an individual who enthusiastically shares our department's E.P.I.C. vision and values in a positive, high-paced, energetic team environment. SUCCESSFUL CANDIDATES WILL: * Be able to successfully complete Employer Services Desk training. * Have great listening/communication skills including interviewing techniques. * Be comfortable working in a fast-paced, constantly changing work environment. * Have excellent data entry, typing and computer navigational skills. * Have knowledge or experience in customer service principles. * Adapt to call center telephone and technology requirements. * Quickly learn and be proficient in Employer Services for both UI and Tax programs. * Have a proven track record of good judgment and decision making at work. * Understand the importance of being at work when scheduled and strict adherence to work schedule. * Be open to feedback and have a professional approach to adjusting as needed. WHAT YOU WILL DO: The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. WHAT YOU WILL BE RESPONSIBLE FOR: * Responding to and resolving routine Employer UI/Tax inquiries received both through inbound calls, and Online callback forms. * Assisting employers in navigating and becoming self-sufficient in using all employer self-service options available on the TWC website. * Ensuring a positive and exemplary experience. * Providing accurate, valid, and complete information to employers using the right methods and tools. * Maintaining a composed and professional demeanor while handling challenging calls. * Identifying and escalating priority issues for resolution or coordinating with other departments to assist the employer. * Documenting all employer contacts and accurately processing documents or pending issues. * Taking complete fact-finding when employers call to respond to UI Claims. * Researching information in benefit system to address employer inquiries or issues, as applicable. * Remaining flexible and assisting with additional tasks as needed for the success of the department and division. YOU ARE A GREAT FIT WITH: * Experience working in a call center environment or with other government agencies providing services to employers. * Ability to deliver services using high level of customer service. * Excellent computer skills. * Knowledge of Microsoft Word, Excel, Outlook, Teams, and Internet Explorer. * Exceptional verbal and written communication skills. * Bilingual (English/Spanish) skill set YOU QUALIFY WITH: * Six months of experience in customer service, clerical, call center, or administrative support work. * Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: * A Family Friendly Certified Workplace. * Competitive salary: $3,127.54/month * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** Will work 40 hours a week during hours of operation Monday through Friday, 8:00 AM to 5:00 PM. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the schedule. Duties require up to 5% travel (within the state of Texas) and the ability to lift 15 Lbs. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Oral interview will be part of the selection process. Criminal background check conducted on final candidate. PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, employer name, supervisor's name, phone number & a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: ************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

WHO WE ARE: The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas. Employer-paid state unemployment taxes and reimbursements pay for state unemployment benefits and are an investment in the state workforce. The Employer Services Desk (ESD) is the front line in supporting employers as they navigate day to day decisions related to their TAX account and managing unemployment benefit claims. We strive to provide supportive education and guidance to our customers in these areas. TWC is seeking to fill 4 Customer Service Representative (CSR) II positions responsible for handling Employer inquiries. This position will be reporting to the Tax Department and can reside near any Tele-Center (McAllen, San Antonio), or a Tax office location, Laredo, Corpus Christi. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A Texas resident with professional communication skills who can provide exemplary customer service to employers reaching out for TAX and UI benefit program assistance. To be successful as a customer service representative, you will have a passion for serving people and be able to work both independently and collaboratively as part of a supportive team. You must also be an individual who enthusiastically shares our department's E.P.I.C. vision and values in a positive, high-paced, energetic team environment. SUCCESSFUL CANDIDATES WILL: * Be able to successfully complete Employer Services Desk training. * Have great listening skills, interpersonal and communication skills. * Be comfortable working in a fast-paced, constantly changing work environment. * Have excellent data entry, typing and computer navigational skills. * Have knowledge or experience in customer service principles. * Adapt to call center telephone and technology requirements. * Quickly learn and be proficient in Employer Services available for both Tax and UI programs. * Have a proven track record of good judgment and decision making at work. * Understand the importance of being at work when scheduled. * Be open to feedback and have a professional approach to adjusting as needed. WHAT YOU WILL DO: The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. WHAT YOU WILL BE RESPONSIBLE FOR: * Responding to and resolving routine Employer UI/Tax inquiries received both through inbound calls, and Online callback forms. * Assisting employers in navigating and becoming self-sufficient in using all employer self-service options available on the TWC website. * Ensuring a positive and exemplary experience. * Providing accurate, valid, and complete information to employers using the right methods and tools. * Maintaining a composed and professional demeanor while handling challenging calls. * Identifying and escalating priority issues for resolution or coordinating with other departments to assist the employer. * Documenting all employer contacts and accurately processing documents or pending issues. * Researching information in Unemployment Tax System to address employer inquiries or issues, as applicable. * Remaining flexible and assisting with additional tasks as needed for the success of the department and division. YOU ARE A GREAT FIT WITH: * Experience working in a call center environment or with other government agencies providing services to employers. * Ability to deliver services using high level of customer service. * Excellent computer skills. * Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer. * Exceptional verbal and written communication skills. * Bilingual (English and Spanish) skill set. YOU QUALIFY WITH: * Six months of experience in customer service, clerical, call center, or administrative support work. * Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: * A Family Friendly Certified Workplace * Competitive Salary: $3,127.54 * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at ********************************************************** PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. Works 40 hours a week during hours of operations Monday through Friday 8:00 AM - 5:00 PM. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Incomplete applications may not be considered. Duties require up to 5% travel (within the state of Texas) and the ability to lift 15 Lbs. Oral interview will be part of the selection process. Criminal background check conducted on final candidate. VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: *************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Minimum Starting Salary: $15.00 hourly- Depending on Qualifications involves working a maximum of 19 hours per week. The City of Waco Seeks A friendly, customer-focused individual to provide excellent service in both museum admissions and store. Minimum Qualifications Required: * H.S. Diploma or GED equivalent * 1 year of customer service experience Preferred: * Texas Driver's License Position Overview Under basic supervision, provides customer service in retail sales (museum store) and admissions. Essential Functions * Provides prompt and courteous service to the public with requests for information, fee collection and merchandise sales, in order to maintain positive customer service relations. * Maintains cash and fund accounts and records; assists with merchandising, special events and museum programs; performs duties within scope of authority and training and in compliance with City policies.

Job Description Customer Service Representative I The Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller. Come and work at a fun and dynamic facility that values hard work and energetic people! Customer Service Representative Job Requirements and Responsibilities: Greeting members, guests and prospective guests in a positive manner. Manage all front desk-related activities including answering phones, checking in members, signing up new members and giving tours. Ensuring members are able to update their accounts and answer any questions that may arise. Supervising the front desk or welcome area to ensure a smooth flow of patrons entering and exiting the facility. Maintaining the recreational equipment with regular cleanings and inspections as well as keeping the coffee bar stocked and clean. Schedule could include opening shifts beginning at 4:30 am, evening shifts and weekends are required. Benefits include a free membership to The Pointe. Customer Service Representative Qualifications / Skills: Basic computer proficiency and phone etiquette. Positive attitude and a passion for helping people. Ability to interact with different types of people in a positive and professional way and going beyond the status quo. Ability to listen and empathize with members and co-workers to solve problems. Working knowledge of company safety protocols and ability to administer minor medical care. Excellent organizational and time management skills. Physical stamina and ability to stand for extended periods of time. A calm, friendly demeanor and good conflict resolution skills. Education, Experience, and Licensing Requirements: Working towards High school diploma or equivalent. Customer service preferred but not required. Must be 18 years of age or older. Current lnfant/Child/Adult CPR and First Aid with AED certification from Jeff Ellis & Associates, American Red Cross, or American Heart Association required or ability to obtain upon employment offer.

Customer Service Representative I The Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller. Come and work at a fun and dynamic facility that values hard work and energetic people! Customer Service Representative Job Requirements and Responsibilities: Greeting members, guests and prospective guests in a positive manner. Manage all front desk-related activities including answering phones, checking in members, signing up new members and giving tours. Ensuring members are able to update their accounts and answer any questions that may arise. Supervising the front desk or welcome area to ensure a smooth flow of patrons entering and exiting the facility. Maintaining the recreational equipment with regular cleanings and inspections as well as keeping the coffee bar stocked and clean. Schedule could include opening shifts beginning at 4:30 am, evening shifts and weekends are required. Benefits include a free membership to The Pointe. Customer Service Representative Qualifications / Skills: Basic computer proficiency and phone etiquette. Positive attitude and a passion for helping people. Ability to interact with different types of people in a positive and professional way and going beyond the status quo. Ability to listen and empathize with members and co-workers to solve problems. Working knowledge of company safety protocols and ability to administer minor medical care. Excellent organizational and time management skills. Physical stamina and ability to stand for extended periods of time. A calm, friendly demeanor and good conflict resolution skills. Education, Experience, and Licensing Requirements: Working towards High school diploma or equivalent. Customer service preferred but not required. Must be 18 years of age or older. Current lnfant/Child/Adult CPR and First Aid with AED certification from Jeff Ellis & Associates, American Red Cross, or American Heart Association required or ability to obtain upon employment offer.

Benefits Customer Service Rep. Department: Benefits Reports to: Benefits Supervisor Summary: Under basic supervision, supports service providers by providing helpful information and answering questions in a positive and patient manner. Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following : Facilitates communications through phone with service providers on claim status, benefits, and issues to be resolved. Effectively manage large amounts of incoming calls and keep record of customer interactions. Responsible for claim batching and maintenance. Supports the departmental operations with regular and timely attendance. Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Minimum Qualifications: Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and customer service experience required. Experience in health care/insurance industry is preferred. Preferred Knowledge of: Principles of claims administration. Claims processing rules, regulations, codes, procedures, and policies. Business computers, and standard and specialized software applications. Skill in: Entering data into computer with skill and accuracy. Explaining City claims administration policies and procedures. Communicating effectively verbally and in writing. Multi-tasking Telephone Etiquette License and certification requirements: A valid Driver's License is required. Physical demands and working environment: Work is performed in a standard office environment and training classes. Job Posted by ApplicantPro

Full-time Description ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. BENEFITS Employer-subsidized healthcare plan with employer-funded HRA offered. Group dental, vision, life insurance and other insurance products available. Paid holidays, personal and sick leave time. 403(b) retirement plan with employer matching available. JOB SUMMARY The 2-1-1 Call Specialist provides high-quality, compassionate assistance to individuals and families seeking help with essential needs such as food, housing, healthcare, financial assistance, and other community resources. This role is responsible for answering incoming calls, conducting thorough assessments, identifying the caller's underlying needs, and providing accurate referrals using the 2-1-1 resource database. This position supports a 24/7 operation, and applicants must be available to work evenings, weekends, and holidays as needed. PRIMARY DUTIES AND RESPONSIBILITES Direct Information & Referral (I&R) Service Provision Deliver exceptional customer service as the first point of contact for United Way of San Antonio & Bexar County's 2-1-1, providing comprehensive Information & Referral (I&R) and crisis intervention services as needed. Offer accurate, thorough, and appropriate referrals, information, and intervention services that effectively address each caller's identified needs. Establish clear, respectful, and empathetic communication using active listening and trauma-informed techniques in a non-judgmental manner. Conduct accurate assessments to identify underlying needs and engage in collaborative problem-solving with callers to develop realistic action plans without offering personal opinions or advice. Provide follow-up and advocacy services when necessary to ensure continuity of care and support for community members. Protect client confidentiality at all times and adhere to all agency, program, and 2-1-1 network privacy guidelines. Demonstrate professionalism, patience, and skill while handling difficult or emotionally charged calls, using approved de-escalation and engagement techniques. Use technology platforms-including Cisco, VOIP systems, and live chat tools-to interact with clients and deliver services effectively. Uphold and model the UWSA mission, values, and Code of Ethics in all interactions with callers, colleagues, and community partners. Crisis Intervention Services Provide crisis intervention by helping callers move from a heightened emotional state to a more cognitive, solution-focused state, and create safety plans as appropriate. Deliver crisis intervention services by phone, in person, and at community outreach events as required. Service Utilization Documentation Conduct accurate and complete interviews and enter all required data into I&R software systems, maintaining a minimum accuracy/completion rate of 95%. Ensure records reflect a clear assessment, actions taken, referrals provided, and follow-up as appropriate, supporting consistency, accuracy, and data integrity. Requirements EDUCATION AND EXPERIENCE Bachelor's Degree Preferred, however, in lieu of a degree. A minimum of four (4) years' work experience in a related field and a High School Diploma or GED Certificate; OR A minimum of two (2) years if call center experience delivering social services and a High School Diploma or GED Certificate. Ability to work effectively under stress while maintaining productivity, professionalism, and composure. Comfortable working in a fast-paced, high-volume environment. Demonstrates flexibility and the ability to adapt quickly to changing situations, priorities, and call demands. Strong judgment, problem-solving skills, and assessment techniques used to evaluate caller needs and determine appropriate referrals. KNOWLEDGE, SKILLS & ABILITIES INFORMATION Maintains a professional, courteous, and service-oriented demeanor in all interactions. Self-motivated, resourceful, and able to generate creative solutions to challenges. Works effectively under stress while maintaining productivity, accuracy, and composure. Comfortable operating in a fast-paced, high-volume environment. Demonstrates flexibility and readily adapts to shifting priorities, processes, and caller needs. Exercises strong judgment, assessment skills, and sound decision-making. Proven ability to independently analyze situations, solve problems, and make decisions within established guidelines. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong attention to detail and the ability to multitask without compromising accuracy or service quality. Proficient in the Microsoft Office Suite (Word, Excel, Outlook, Teams). Experience with Adobe Creative Cloud products preferred. UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward WORK ENVIRONMENT Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. PHYSICAL DEMANDS Sedentary work on a PC; sitting for extended periods of time, routinely. Movement within the office and during external meetings and events, regularly. Bends, stoops and twists, occasionally. Exerts up to 25 lbs. of force, occasionally. Facilitates, presents and collaboratively interacts with others, routinely. Perform repetitive tasks, i.e., typing and texting, routinely. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. APPLY To submit your application visit ********************************************************************************************************************************* Applications WILL NOT be accepted via email. Contact ************************ should you experience problems submitting your application. United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | *************** Salary Description $16.00 per hour

Job Details Entry Community Council of Greater Dallas Headquarters - Dallas, TX Full Time Nonprofit - Social ServicesSummary / Key Qualifications Summary/Key Objectives The 2-1-1 Call Specialist interviews clients, provides public benefits counseling, and makes referrals to the appropriate agencies. This requires an extensive and thorough knowledge of the services, internal referral procedures, and eligibility requirements of public and private health, welfare, and educational, recreational and religious organizations. The service area includes Collin, Dallas, Denton, Ellis, Hunt, Kaufman, Navarro and Rockwall counties. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides information, referrals, benefits counseling and assistance to consumers and professionals who contact the 211 Texas Infoline & Aging Information Office Helps all persons receive the information and assistance they need Provides referrals which consist of a needs assessment, evaluation of appropriate resources, helping persons, for whom services are unavailable, locate alternative resources, and actively participate in linking the consumer to needed services Conducts interviews with inquirers by telephone Assesses inquirer's needs and assist the inquirer in identifying appropriate organizations that provide the necessary service When appropriate, makes direct contact for the inquirer with the other agency through conference calling or scheduling appointments Provides follow-up on referral contacts, consisting of contacting the organizations to which a referral has been made, and /or contacting the inquirer to find out if the service is provided Keeps 2-1-1 Resource & Training Coordinator informed of follow-up activities Maintains records of intake activity, writes summary reports and completes statistical data as requested Utilizes a computerized resource information system Adheres to policies and practices of Community Council Information and Referral Orientation Manual Assists Resource Specialists in updating and maintaining current community resource information Attends meetings related to agency services and staff trainings Delivers community resource presentations to appropriate organizations and participates in community resource fairs as assigned Skill Competencies Extensive knowledge of the social service system, internal referral procedures and the eligibility requirements of public and private health, welfare, educational, recreational, and religious organizations in the counties served by the 211 Texas InfoLine, the Aging Information Office Ability to function independently with a high degree of professionalism in responding to Community Helpline, Aging Information Office and requests for information and assistance Ability to communicate clearly and sensitively with persons seeking help and often in distress Capacity to understand the information needs of callers and efficiently directly them to needed services and benefits Skill in use of computer screens and manual dexterity and skill in use of keyboard Ability to speak clearly and distinctly Relates to others with tact and good judgment Ability to get along with a variety of people Tolerance of a variety of viewpoints Ability to write and speak English effectively - and Spanish effectively if bilingual Certifications and Licenses Required Texas driver's license or alternate means of transportation Certification as Information and Referral Specialist as required by applicable state and federal laws Work Environment This job operates in a professional office setting as well as in the field. This role routinely uses computers and phones. Physical Demands Specific physical demands include: Ability to sit at a computer for extended periods of time Ability to speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone Good vision and good hearing acuity (with glasses and hearing aids if necessary). Position Type/Expected Hours of Work This is a full-time position based on 40 hours per week. Occasional evening work, including weekends, overnight and holidays, may be required as job duties demand. Travel This position requires travel to events, to make presentations in the region, or to attend conferences as required, amounting to no more than 10% of time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice . Required Education/Experience Required Education and Experience Minimum high school diploma Demonstrated experience in active listening, problem clarification, and follow through with tasks Other Requirements/Preferences Ability to communicate in both English and Spanish verbally and in writing preferred Reliable transportation to and from work sites Personal transportation for attending off-site meetings Ability to transport and handle materials for use at off-site meetings. *****Community Council is an Equal Opportunity Employer*****

Part-time Description Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Job Functions Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintain a friendly and warm demeanor. Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards. Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurant, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow all Mid-Continent Hospitality credit policies. Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates. Obtain all necessary information when making room reservations and follow the rate quoting scenario. Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully understand and be able to operate all relevant aspects of the front desk computer system. Always use proper two-way radio etiquette when communicating with other employees. Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by supervisor. Requirements Required Skills/Abilities: Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents. Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must maintain composure and objectivity while under pressure. Education and Experience: College course work in related field helpful. Experience in a hotel or a related field helpful. High School diploma or equivalent required. Physical Requirements: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift.