Information Technology Professional jobs at City of Houston - 107 jobs

Under administrative direction, is responsible for coordinating systems analysis, maintenance and development activities through direct and indirect staff. Lead teams in the areas of scheduling, technical direction, future planning and standard practices. Participate in budgeting and capital equipment processes and quality improvement activities for the organization. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. * Candidate must reside within a 100 mile radius of the City of San Antonio. * Work Location City Tower - 100 W. Houston Street, San Antonio, TX 78205 Work Hours 7:45 a.m. - 4:30 p.m., Monday - Friday Essential Job Functions * IT Business Management: Manages staff within assigned area, conducting hiring, training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. * Supports department-wide IT strategic and operational planning activities. * Customer Business Requirements: Works with business partners to understand business needs. * Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives. * IT Initiatives: Manages the implementation of IT initiatives to support business strategy. * Technical Solution Identification and Procurement: Participates with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Develops plans for the completion of major applications. Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training. * Service Quality: Provides high-quality services at optimal cost to customers. * Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness. * Vendor Management: Manages vendor relationships to maximize value to the business. * Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise. * Staff Resource Optimization: Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities. * End User Training: Manages the development and delivery of training for internal IT users to ensure productive use of existing and new systems. * Performs related duties and fulfills responsibilities as required. Job Requirements * Bachelor's degree from an accredited college or university. * Three (3) years of relevant technical and business experience, to include one or more business and technical processes. * Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Preferred Qualifications * Three (3) years of experience in technical and managerial roles supporting enterprise applications within large, complex organizations. * Three (3) years of experience directly supervising development teams throughout the analysis, planning, development, implementation, and ongoing support of technical solutions. * Three (3) years of experience delivering high-quality support to IT customers. * Demonstrated proficiency in leading teams using Agile methodologies. * Strong proficiency in System Development Life Cycle (SDLC) processes and best practices. * Proven ability to manage multi-million-dollar budgets and oversee large-scale project implementations. * Valid Class "C" Texas Driver's License. Special Instructions * A current resume must be attached to your application. Applicant Information * Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. * Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. * Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. * If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge, Skills, and Abilities * Knowledge of system environments. * Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance. * Knowledge of current information technology management theories and practices. * Knowledge of management and supervisory principles and techniques. * Knowledge of current organizational hardware and software capabilities. * Knowledge of methods and techniques involved in the completion of information system planning including security administration, operational capacity planning, and cost benefit analysis of alternative technologies. * Knowledge of quality principles and tools, especially root cause analysis and problem solving. * Skill in effectively planning, organizing, controlling and supervising the work of subordinates. * Skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team. * Skill in a variety of communication methods to present complex issues to diverse audiences. * Skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization. * Skill in utilizing a personal computer and utilizing associated software programs. * Ability to operate a computer keyboard and other basic office equipment. * Ability to learn and adapt to the ongoing changes of the City culture. * Ability to clearly communicate goals and priorities of the organization as they relates to technical issues. * Ability to demonstrate a solid understanding of the current knowledge exchange and technology interface issues (including e-business aspects) between own and closely related units of the organization. * Ability to demonstrate a solid understanding of project management tools; plan development, metrics, cost and effort estimation, schedule development, risk analysis, monitoring of production and compliance, project progress tracking. * Ability to demonstrate a solid understanding of business and technical problem solving skills. * Ability to influence other employees to work together to support the mission and goals of the City of San Antonio. * Ability to establish and maintain effective working relationships with City staff and the general public. * Ability to successfully launch and deliver a single IT project. * Ability to communicate clearly and effectively. Work Complexity and Examples * Manages small teams of individuals in IT.

The GIS Division is seeking a dynamic, tech-savvy candidate with a passion for spatial analysis, programming, and intelligent systems to join the team in a temporary capacity. This position offers hands-on exposure to a variety of enterprise GIS tasks ranging from data editing to spatial analytics and emerging geospatial technologies. The ideal candidate will possess a foundation in computer science, data science, or business intelligence with a curiosity for integrating GIS tools and locational insight into practical decision-making. This role is ideal for someone aspiring to grow in the fields of smart cities, spatial data science, or AI-driven urban analytics. The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel classified in this position. The position description is subject to change by the city as the needs of the city and requirements of the position change. * Assist in the analysis, management, and visualization of geospatial and tabular datasets across enterprise systems. * Support data quality assurance, schema review, and geodatabase management in ArcGIS Pro and SQL environments. * Develop or assist with Python-based scripts for task automation, data validation, or spatial analysis. * Contribute to GIS web mapping and dashboard applications using ArcGIS Online and Experience Builder. * Participate in exploratory work around AI, ML, and IoT for real-time geospatial solutions (e.g., traffic, utilities, sensor data). * Document workflows, metadata, and project deliverables clearly and professionally. * Collaborate with GIS analysts, database administrators, and IT team members to support citywide spatial initiatives.· Must be able to sit, stand, and move between buildings.· May occasionally assist in fieldwork or validation tasks, requiring walking, kneeling, or lifting light equipment (under 25 lbs).· Must be able to work both independently and collaboratively in a professional setting. Knowledge, Abilities, and Skills· Proficiency in use of ESRI GIS software and tools, including ArcGIS Pro, ArcMap, and/or other GIS software.· Knowledge of geospatial analysis, mapping techniques, and cartography.· Experience working with spatial data, including data entry, analysis, and visualization.· Attention to detail and ability to manage multiple tasks simultaneously.· Good analytical and problem-solving skills.· Good communication and collaboration skills.· Ability to work independently and as part of a team.· Good organizational skills and attention to detail· Ability to work well under pressure and meet deadlines.· Ability to read and interpret technical materials.· Good oral, written, and interpersonal communication skills.· Willingness to learn and take on new challenges.

Applications accepted from: ALL PERSONS INTERESTED Job Classification: SENIOR IT PROFESSIONAL - APPLICATIONS Posting Number: 38000 Department: HOUSTON INFORMATION TECHNOLOGY SERVICES Division: ENTERPRISE APPLICATION SERVICES Reporting Location: 500 Jefferson, Houston, TX 77002 Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM* *Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The Senior IT Professional - Public Safety Applications will play a critical role in developing, supporting and modernizing Houston Fire Department (HFD) applications. This position requires a highly skilled software engineer with a strong background in legacy system management and modernization strategies. Key responsibilities include: Application Development, Support & Reliability * Design, develop, and enhance Fire Applications to meet evolving business and operational needs. * Ensure continuous availability and 24/7 uptime for mission-critical Fire Applications. * Monitor daily operations of legacy applications to verify dependability and performance. * Proactively identify and resolve system issues to maintain operational stability and improve application functionality. Modernization & Integration * Lead efforts to modernize HFD legacy systems and integrate them with new technologies. * Optimize application architecture for scalability, performance, and security. * Implement upgrades and security patches to meet compliance standards. Database Management * Design, maintain, and optimize SQL databases supporting Fire Applications. * Write complex SQL queries, stored procedures, and scripts for data extraction and transformation. * Ensure database integrity, performance tuning, and adherence to security standards. Collaboration & Solution Design * Work closely with IT Leads, HFD leadership, and cross-functional teams to understand business needs. * Design and deliver technical solutions aligned with organizational objectives. * Maintain comprehensive documentation of application architecture, configurations, and troubleshooting processes. Data Transformation & Reporting * Develop interactive dashboards and reports by transforming raw data into actionable insights. * Ensure data integrity and usability for operational and strategic decision-making. TECHNICAL EXPERTISE * Advanced software engineering skills with experience in application development, maintenance, and modernization. * Strong knowledge of cloud technologies, APIs, and code management. * Skilled proficiency in SQL and relational database management systems (RDBMS). * Experience integrating legacy systems with modern platforms and technologies. * Solid understanding of security standards and compliance requirements. WORKING CONDITIONS There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. MINIMUM REQUIREMENTS EDUCATION Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Usually has advanced technical certifications that demonstrate mastery of a specialized application. EXPERIENCE At least six (6) years of technology experience supporting applications. Advanced certifications and/or greater than six (6) years applicable experience may be substituted for up to two (2) years of the education requirement. LICENSE None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION NO If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 29 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: ****************** To view your detailed application status, please log-in to your online profile by visiting: **************************************************** or call **************. If you need special services or accommodations, call **************. (TTY 7-1-1) If you need login assistance or technical support call ************. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The City of Nacogdoches is seeking a motivated and enthusiastic Junior Systems Administrator to assist in managing and maintaining our IT infrastructure. This role offers a fantastic opportunity to gain hands-on experience while collaborating with senior team members. If you're eager to learn and grow in the IT field, we look forward to receiving your application.

Job Description The City of Nacogdoches is seeking a motivated and enthusiastic Junior Systems Administrator to assist in managing and maintaining our IT infrastructure. This role offers a fantastic opportunity to gain hands-on experience while collaborating with senior team members. If you're eager to learn and grow in the IT field, we look forward to receiving your application. Job Posted by ApplicantPro

The Information Technology Specialist is responsible for the installation and configuration of various components including virtual servers Windows PCs switches routers mass storage devices and audio and video systems for security at the police department are performed. Additionally access control systems are managed. Duties include administration maintenance a nd updating of multiple systems and user permissions including local and cloud backups Law Enforcement Records Management System (LERMS) Netmotion VPN server Watchguard system (Dashcam and Body Cam Recording System) Avigilon (Internal Cameras Recording System) File and Sharing Servers DUO System for Multi-Factor Authentication (MFA) security NICE (911 Recording system) Veeam Backup and Replicator Wasabi Cloud backup and ESRI (GIS Map for the Harlingen Police and Fire Department) are attended to. Compliance with CJIS security standards for the Harlingen Police Department is ensured through LASO Job Description IT SPECIALIST

Basic Function Professional learning experience where an undergraduate or graduate student participant gains practical work experience, organization knowledge and business acumen related to a student's field of study or career interest. Specific duties vary depending on the business need. Internships begin with orientation in June and conclude in early August. Position will work 32 hours per week, and this position will work 100% on site. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Assignments may include responsibilities in one or more of the following areas: * Learns about different application modules and their interdependencies. * Performs daily tasks such as data analysis, process monitoring, and key performance indicator monitoring in the areas of Procurement, Human Resources, Payroll, Maintenance, Finance, and transit applications. * Learns about application development technologies and assists with ongoing analysis of conversions, report modifications, and integration modifications. * Performs daily production support tasks * Contributes to departmental goals and objectives. * Suggests solutions to business issues and challenges. * Attends and participates in meetings. * Assists in functional and/or business analytics. * Gathers and scrubs data for analysis and reports. * Assists with client consulting and support. * Assists with writing grants, procedures guide, presentations, training materials, etc. * Contributes to a team-oriented atmosphere. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. * Pay Rate : $20 hr Education Requirement Enrolled in an undergraduate or graduate program or a recent graduate (within 1 year). Degree program relative to intern assignments, such as Information Technology, Computer Science, or related degree. Years & Experience Required Currently enrolled in an accredited education institution and successfully completed 24 undergraduate credit hours. GPA of 2.7 or higher on a 4.0 scale. Knowledge & Skills Required Degree program relative to intern assignment, such as Information Technology, Computer Science, etc. Knowledge of PC's and related software, such as MS Office Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE Bachelor's degree in computer science, information technology, information science, or related field, AND Eight years of experience in related technology support services, OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS Ability to establish and meet deadlines. Excellent customer service. Self-motivation and the ability to work independently in the absence of supervision. Ability to establish and maintain good relationships with supervisors and other personnel. Demonstrate a willingness to perform duties in a team environment. Knowledge and skill in the use of a computer and servers. Skills coordinating and managing multiple projects and/or assignments. Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. Knowledge of technological terminology typically encountered in an Information Technology environment. Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. Good verbal fluency and knowledge of English grammar, punctuation, and spelling. Ability to work with detailed information for sustained periods of time. Ability to work on-call hours which will include nights and weekends. Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. Performs analytical and technical work through enterprise systems that support assigned Town business applications. Works closely with Town departments as needed to understand and identify user computer system and equipment needs. Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. Develops and assists with inventory and related controls for all computer equipment. Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. Maintains knowledge of Windows server and desktop operating systems. Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. Provides backup support in Cisco Unity and Meraki network environment. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. Assists with installation of all new software for each department as may be required. Assists with Town-related special projects. Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. Has knowledge of police/fire RMS systems. Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. Identifies, researches, and resolves technical issues associated with all servers and workstations. Supports remote end-users via telephone, in person, or other means. Answers questions and provides information to the end users related to business systems. Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE * Bachelor's degree in computer science, information technology, information science, or related field, * AND Eight years of experience in related technology support services, * OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS * Ability to establish and meet deadlines. * Excellent customer service. * Self-motivation and the ability to work independently in the absence of supervision. * Ability to establish and maintain good relationships with supervisors and other personnel. * Demonstrate a willingness to perform duties in a team environment. * Knowledge and skill in the use of a computer and servers. * Skills coordinating and managing multiple projects and/or assignments. * Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. * Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. * Knowledge of technological terminology typically encountered in an Information Technology environment. * Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. * Good verbal fluency and knowledge of English grammar, punctuation, and spelling. * Ability to work with detailed information for sustained periods of time. * Ability to work on-call hours which will include nights and weekends. * Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY * Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. * Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS * Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. * Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. * Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. * Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. * Performs analytical and technical work through enterprise systems that support assigned Town business applications. * Works closely with Town departments as needed to understand and identify user computer system and equipment needs. * Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. * Develops and assists with inventory and related controls for all computer equipment. * Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. * Maintains knowledge of Windows server and desktop operating systems. * Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. * Provides backup support in Cisco Unity and Meraki network environment. * Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. * Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. * Assists with installation of all new software for each department as may be required. * Assists with Town-related special projects. * Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. * Has knowledge of police/fire RMS systems. * Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. * Identifies, researches, and resolves technical issues associated with all servers and workstations. * Supports remote end-users via telephone, in person, or other means. * Answers questions and provides information to the end users related to business systems. * Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements. Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects. Education, Experience and Training: Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred. Special Requirements/Knowledge, Skills & Abilities: May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Must possess a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions. 1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary. 2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members. 4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. 5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices. 6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved. 7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations. 8. Performs other duties as assigned.

If you have an interest in serving the community while utilizing your technology experience, apply today. McLennan County Information Technology supports close to 1100 employees across our downtown campus and several remote sites. We strive to continually improve the standards and quality of service provided by our team. We are dedicated to protecting the integrity of the data and systems entrusted to our care by providing a secure network environment. We invest in providing cyber security awareness training to county employees, including incident response training for IT staff. We have reduced the physical footprint of our data center by implementing a high-availability virtual infrastructure and migrating the bulk of our physical servers. It is our desire to continue our movement towards the latest technology solutions. We are committed to assisting Elected Officials and Department Heads in planning, coordinating, and implementing their technology projects. We work closely with our government bodies and vendors for reporting, data interfaces, business solutions and communications. The desktop support specialist is responsible for the day to day support of a broad range of IT services for the County's PCs, monitors, laptops and other network connected or related hardware for onsite and remote locations throughout the county. This position provides customer-focused desktop support to a user base of technical and non-technical County employees with occasional support on an as needed basis to higher level support tasks or partnering with Tier II and Tier III positions. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through the ticket system. Documents, tracks and monitors the problem to ensure a timely resolution. * Testing and maintaining Microsoft OS updates across desktop devices * High support call volume for a wide variety of software and common desktop hardware and multifunction copiers * Equipment moves for various offices as needed, breakdown, setup * Migrating executive level end users to IMAP with LDAP address books * Tracking live inventory ESSENTIAL JOB FUNCTIONS: * Addresses and manages Tier I level questions, service requests, incidents and monitors their status through resolution * Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user networked peripheral devices, workstation hardware, and networking hardware products * Set up, configure, and operate audio/visual, recording and sound equipment at various locations and instruct other operators in the proper use of the equipment * Install, update and troubleshoot various county software on Windows OS * Responsible for accurately preparing and maintaining all records associated with the work performed, including work orders, support tickets, and e-mail communications * Configure PC clients for e-mail * Ability to quickly research solutions to new and unfamiliar technical problems and provide documentation for the team's knowledge base * Act as a project coordinator for the installation of data communication equipment and software. * Routes advanced support requests to the appropriate support tier (systems, networking, managerial) * Train end users on new equipment and software * Completes fixed asset transfers, deployment forms, and prepares such when installing or uninstalling devices and hardware or decommissioned items * Prepares items for auction * Assists in ADA document procedures for placement on the County website * Creates user documentation for IT supported software * Update the internal knowledgebase with issue resolution details * Reports to the Desktop Manager * Regular attendance and timeliness are required LIMITATIONS AND DISCLAIMER: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. EDUCATION: Required: * An associate's degree in Network Administration, Computer Science, Computer Engineering, Information Systems or equivalent formal technical or vocational work experience. SKILLS ~ EXPERIENCE: Required: * 1 year work experience in PC support, computer networking, setting up and configuring PC systems * Proof of current CJIS certification or ability to obtain within 60 days of employment * Current and valid class C driver's license * Thorough knowledge of practices, procedures and techniques of computer and peripheral equipment operation; skill in operating computers and all peripheral equipment; able to demonstrate firsthand knowledge of computer operating systems * Must be proficient in Windows OS and support users operating Windows * Ability to use and support users of Adobe Acrobat, Adobe Reader, MS Office * Ability to learn and support users in various software applications * Ability to install Windows Updates on a prescheduled basis * Must possess strong communication and interpersonal skills in dealing with users and ability to develop and maintain professional working relationships with county officials, department heads, subordinates, and co-workers * Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks. Preferred: * 3 years' work experience in PC support, computer networking, setting up and configuring PC systems * CompTIA A+ Certification DISCLAIMER: McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. This position requires TLETS access, other disqualifiers apply. Visit ******************************************************************** for additional information. All Employees oMust be committed to achieving excellence in assigned duties, always in service of the county and community oMust have ability to earn and keep the trust of fellow employees and the community at large oMust be dependable as an encouraging force for team morale and in overall attendance oMust be approachable and ready to help fellow employees and the general public ENVIRONMENTAL FACTORS: Individual works mostly indoors in a well-lighted air-conditioned office. PHYSICAL DEMAND REQUIREMENTS: While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk. HOURS / SPECIAL CONDITIONS: This position may be required to work a flexible schedule based on the needs of the facility.

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

HIRING RATE: $18.00 Hourly THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!": * People First -Giving priority to others * Respect -Treating others with courtesy and dignity * Integrity -Serving with honesty, trust and hard work * Deliver -Following through on commitments while exceeding expectations * Excel -Creating an innovative and improving work environment The Position: The Information Technology Intern is responsible for supporting and advancing a variety of IT initiatives within the City's Technology team. This role offers hands-on experience in areas including cybersecurity, infrastructure, and application projects. You will collaborate with IT professionals and strategic leaders while gaining practical training that reinforces your academic studies. If eligible, you may also earn college credit for your work. Information Technology Intern Begin building your career in IT with the City of Allen! Why the City of Allen? With a projected job growth rate that's three times the national average, the City of Allen is expected to remain firmly on several "Best Places to ... " lists. Solid infrastructure and forward-thinking, civic-minded people firmly support growing cities like ours. Serving the public is what we do best. The City of Allen employs approximately 1,100 employees in various functions who share the vision of delivering superior service in each level of municipal operations. The ideal interns share our passion for community and teamwork. Join an inclusive team that craves your contributions, praises your passion, and welcomes innovation. What's In it for Me? We are searching for a dynamic intern to support and lead aspects of cybersecurity, infrastructure and/or infrastructure and application projects for our Information Technology team while earning $18/hour. This experience offers educational and practical training designed to provide professional experience supporting your area of study. And, if your college/university allows, you could earn credit toward your degree. In addition to project work, you'll be offered a highly collaborative work environment, real-world work experience, and unique access to strategic leaders and visionaries for one of the best cities in North Texas! What's the Time Commitment? Need a flexible work schedule? We've got that covered! As an IT intern, you can work up to 19 hours per week, allowing you time to focus on your studies. The internship is expected to continue through the end of the academic year, with an option to reapply and continue through summer and future semesters. Here's what you'll be entrusted to do: * Technical Support: Communicate with City staff, support teams, and QA to resolve technical issues related to office equipment and software. * Research & Analysis: Conduct research to support technology solutions or projects and effectively communicate findings to IT leadership. * Product Development: Assist in designing and implementing features in both existing and new IT products. * Training & Documentation: Develop and deliver training sessions for applications, mobile systems, or other IT implementations, and document City technology standards and processes. * Onboarding & Inventory: Prepare equipment for new employees and help manage the purchase and tracking of equipment and software licenses. * Field Engagement: Participate in site visits to various City properties to support solution implementations. Here's what we ask you to bring: * Education: High school diploma required. Must have completed at least two semesters and be currently enrolled in a degree program at an accredited 4-year college or university in Computer Science, Computer Engineering, Cybersecurity, Management Information Systems, or a related technology field. A current transcript must be attached to your application. * Licensing: Valid Texas Driver's License. * Personal Attributes: A passion for innovation, collaborative teamwork, and a commitment to delivering excellent service. Special Requirements: * Must successfully pass all pre-employment screenings, including CJIS and fingerprint checks, and comply with state and federal Criminal Justice Information Security (CJIS) standards. * Reading: Intermediate proficiency in reading technical documents, journals, manuals, and other reference materials. * Math: Intermediate skills in practical applications of mathematics, including fractions, percentages, and ratios. * Writing: Intermediate ability to prepare clear and concise reports, business letters, and summaries with proper grammar and format. * Managerial Direction: This role functions under general supervision, receiving guidance on methods, procedures, and desired outcomes and exercising discretion for routine decisions. * Budgetary Responsibility: None. * Supervisory/Organizational Control: No supervisory responsibilities. * Complexity: Tasks involve selecting appropriate courses of action within established guidelines, requiring sound professional judgment. * Interpersonal/Human Relations: Regular collaborative discussions, accounting for 21% to 50% of work time, are essential for this role. Physical Demands / Work Environment: This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation. * Work is primarily performed in a standard, climate-controlled office setting. * Requires prolonged periods of sitting, standing, and walking. * Frequent use of hands and fingers to operate computers and other office equipment. * Visual acuity to read printed materials and computer screens. * Verbal and auditory ability to communicate effectively in person and by phone. * Occasional bending, kneeling, reaching, pushing, or pulling to access materials or equipment. * Ability to lift up to 10 lbs. occasionally or negligible weights frequently. * May require travel between job sites or attendance at off-site meetings or events. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed. Join us as an IT Intern and build a foundation for a rewarding career in technology with the City of Allen-where we do Work That Matters!

HIRING RANGE: $26.42 - $32.36 Hourly FULL SALARY RANGE: $26.42 - $38.31 Hourly THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED The City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!" * People First - Giving priority to others * Respect - Treating others with courtesy and dignity * Integrity - Serving with honesty, trust and hard work * Deliver - Following through on commitments while exceeding expectations * Excel - Creating an innovative and improving work environment The purpose of this position is to ensure that the City's computer system is operating properly. This is accomplished by supervising and participating in the maintenance of the City's software and hardware applications. Other duties may include providing advance network and desktop computer support, providing customer service, and interfacing with other City employees and citizens. This position provides occasional direction to other employees. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer, and system problems, and making necessary repairs. * Maintains software and hardware by troubleshooting, patching and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, and repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals, and cabling. * Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. * Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. * Performs other duties as assigned. Education & Experience Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be: * Associate's degree in a related field and one (1) year of relevant experience, or equivalent. Certification and Other Requirements * Valid Class C Driver's License Supervision Exercised: Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the service or program level; work is subject to general and departmental policies, procedures, and guidelines. Overall Physical Strength Demands Standard office environment.; Ability to sit or stand for long periods.; Ability to lift, carry, push, pull, reach, kneel, crouch, crawl, bend, twist, and climb.; Ability to operate city or personal vehicle for business purposes. Knowledge of: * City rules, regulations, policies, and procedures. * Customer service and support practices, concepts, and standards used for providing end user support of technical solutions to a wide variety of teammates, users, and customers. * Personal computers, including hardware and software and related peripheral equipment. * Active Directory structure and functions. * Microsoft Windows operating systems. * Project management methods and techniques. * Modem office practices, procedures, and equipment. Skill in: * Establishing and maintaining working relationships with elected officials, professional and support staff, vendors, the public, and City employees. * Providing outstanding customer service and conflict resolution. * Diagnosing and troubleshooting information technology solutions, reading, interpreting, and applying detailed and technical instructions. * Operating a personal computer utilizing a variety of business software. * Creating, preparing, writing, and proofing reports, documents, and correspondence. * Working effectively in a high-pressure environment with changing priorities. * Effectively communicating in both oral and written format.

DISTINGUISHING FEATURES OF THE CLASS The MIS Network Administrator is responsible for overseeing an organization's computer systems or database networks to ensure proper maintenance and security. The MIS Network Administrator is responsible for managing and securing the network infrastructure for the City, Police, and Library. This role includes configuring hardware, recommending software solutions, and ensuring network security. The MIS Network Administrator works closely with the technology team to provide support and resolve network issues. Duties include working with other MIS staff and company employees to identify network or computer system needs, overseeing the installation of new hardware or software and using employee feedback to isolate issues; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to City staff. Incumbent works with Information Technology Administrators to resolve technical problems for LAN/WAN services. Work is performed under the general supervision of the MIS Director. ESSENTIAL DUTIES AND RESPONSIBILITIES This list is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. * Maintaining computer networks and systems including software, mainframes, VPNs, routers and other physical hardware. * Troubleshoots network systems problems, including hardware and software problems. * Installing and configuring network equipment to update or fix hardware or software issues. * Updating virus protection software to keep data and communications protected. * Monitor computer systems to improve network performance for computer system and networks. * Performs and logs backup routines for Network WAN Servers. * Maintain and support VOIP network systems. * Communicating network issues to other employees and management, especially in training new users. * Maintains service request logs of work done on a daily basis. * Maintains network firewall and IPS systems. * Keep updated certifications on Cybersecurity to better protect network systems. * Use network monitoring tools to check security logs and network performance. * Installs and maintains network computers, network printers and other network peripherals. * Maintains email server, email spam filter, internet web filter and time clock server. * Installs and maintains wireless access points on city networks. * Installs and maintains apple iPads, iPhones and smart phones for city users. * Observes all safety regulations and communicates potential safety hazards. * Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. * Conducts network vulnerability tests to identify and address potential security weaknesses. * Monitors and configures a variety of software and network security systems, including intrusion prevention, firewalls, DNS protection, content filtering, anti-virus, data encryption, phone systems, and applications. * Stays up to date on IT security trends and news. * Manages and oversees the computer and network systems of the Library. * Conducts patch management on various computer and network systems to reduce vulnerabilities and enhance security. * Monitors and investigates Active Directory and email incidents to address and mitigate potential threats. * Maintains and provides support for the VoIP network system. * Researches and recommends security enhancements to strengthen network security. * Monitors suspicious email activity within the network and promptly report and mitigate potential threats. * Installs network infrastructure components, including network drops, switches, routers, and firewalls. * Administers Windows Active Directory server and domain users, including creating, activating, and deactivating users and email accounts, and managing user accounts, permissions, and passwords as directed. * Maintains virtual machine servers and virtual networks to ensure optimal performance. * Utilizes provided technologies to maintain data security and adhere to data security rules and regulations. * Assists in network design and assess the effectiveness of technology resources for existing and future technologies. * Supports the live streaming of city commission meetings and use city drones to capture video footage at city events. Additional Requirements: * This position requires the use of personal or City vehicles for City business. Individuals must be physically capable of operating vehicles safely, possess a valid driver's license and have an acceptable driving record. * Some positions will require the performance of other essential and marginal functions depending upon assignment. SUPERVISION RECEIVED & EXERCISED * Works under the general supervision of the Cyber Security Officer, with overall oversight by the MIS Director. * This position has no supervisory responsibilities. QUALIFICATION GUIDELINES Knowledge of: * Computer hardware, software and peripherals such as servers, firewalls, routers, IPS systems, cabling, network communications, etc. * Procedures for installing, configuring, upgrading, troubleshooting network systems and repairing applicable software, hardware, and peripherals. * Principles, practices, hardware and software related to the establishment and maintenance of LAN's. * Techniques for explaining technical concepts and procedures to non-technical users. Ability to: * Install, configure, and upgrade operating systems, software and hardware; * Think analytically and be a problem solver; * Troubleshoot and solve hardware and software problems; * Train users on new or upgraded computer applications and hardware; * Read, analyze, and interpret technical documents and reports; * Communicate effectively in the English language orally and in writing; * Use initiative and independent judgment within established guidelines and procedures; * Work cooperatively with other City employees. * Work safely without presenting a direct threat to self or others. Education & Experience: * Associate's Degree or equivalent from a two-year college or technical school in computer maintenance; or three (3) years related experience and/or training; or equivalent combination of education and experience. Licenses, Certificates & Registrations: * Comptia Network Certificate, preferred. * Comptia Security Certificate, preferred. * Valid Texas Driver's License. PHYSICAL REQUIREMENTS The employee is regularly required to sit; hear; use hands to handle, feel, and fingers; reach with hands and arms. The employee is occasionally required to kneel, bend and crouch; and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORKING CONDITIONS The employee is occasionally exposed to risk of electrical shock and moving vehicle traffic. The noise level in the work environment is usually moderate. SAFETY SENSITIVITY This position is not classified as a safety-sensitive position.

ABOUT CEDAR PARK The City of Cedar Park is a vibrant suburb of over 83,000 residents, located 17 miles northwest of downtown Austin and recognized for its quality of life in the fast-growth dynamic Central Texas region. Cedar Park is the fourth largest city in the Austin metropolitan area, shares a border with Austin, and is ideally situated for corporate headquarters with a growing number of high tech and major manufacturing employers. With deep roots as a small community and ability to retain a hometown feel, it is known for its outstanding schools, probusiness climate and relaxed family environment. Named one of the Best Suburbs for Growing Families and Best Small City in America in 2020, Cedar Park offers all the benefits of life in an emerging first ring suburb in a region known for its high tech, innovation and live music, with desirable neighborhoods, an entrepreneurial business environment, and an effective, well managed city government. VISION We image the City of Cedar Park as a family-oriented community, one of compassion, integrity, diversity and many faiths. We are an attractive destination, a leader in business development and committed to an exceptional quality of life for all. JOB SUMMARY The Network Administrator is responsible for maintaining and supporting the City's IT infrastructure, including networks, servers, and related technologies. This role ensures the efficient and secure operation of the City's network and data communication systems, supporting a wide range of departments and services. The ideal candidate will possess strong technical expertise, problem-solving skills, and the ability to work independently and as part of a team. ESSENTIAL JOB FUNCTIONS: Network Management: * Install, configure, and maintain network hardware (routers, switches, firewalls) and software. * Monitor network performance to ensure smooth operation, reliability, and optimal security. * Troubleshoot and resolve network-related issues, ensuring minimal downtime and disruption. * Maintain the integrity of the City's LAN/WAN and wireless networks. Network Security: * Implement and maintain security protocols, including firewalls, VPNs, and intrusion detection/prevention systems. * Conduct regular security assessments to identify vulnerabilities and recommend solutions. * Monitor and respond to potential security breaches or incidents in a timely manner. Technical Support: * Provide technical support for network and system issues to City employees. * Assist with setting up new workstations, configuring network connections, and managing access control. * Coordinate with third-party vendors and service providers for equipment or support when necessary. Documentation & Compliance: * Maintain detailed documentation of network configurations, policies, and procedures. * Ensure the City's IT systems comply with relevant regulations, policies, and best practices. * Assist in disaster recovery planning and testing to ensure business continuity. Other Duties: * Evaluate and recommend new network technologies and upgrades. * Participate in IT-related projects, collaborating with team members and departments. * Attend professional development opportunities to stay current with new technologies. MINIMUM REQUIREMENTS Education: * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: * 3-5 years of experience in network administration or a related role. * Experience working with Cisco, Juniper, or similar networking equipment. Certifications: * Network+ or equivalent certification (required). * Cisco Certified Network Associate (CCNA) or higher (preferred or equivalent experience). KNOWLEDGE, SKILLS & ABILITIES: * Strong knowledge of network infrastructure, routing, and switching. * Proficiency in network security protocols and firewalls. * Familiarity with virtualization technologies (VMware, Hyper-V). * Excellent troubleshooting and analytical skills. * Strong communication and interpersonal skills. * Ability to prioritize tasks and manage multiple projects simultaneously. * Knowledge of ITIL or similar service management frameworks (a plus). EQUAL OPPORTUNITY EMPLOYER The City of Cedar Park is an Equal Employment Opportunity (EEO) employer. As an EEO employer, the City will conduct its staffing activities, selection, promotion, demotion, transfer, training, and separation in accordance with Federal, State, and Local EEO laws and regulations as they affect the City. The City of Cedar Park will not discriminate against any applicant or employee based on race, color, national origin, sex, age, religion, veteran status, or disability. EMPLOYMENT ELIGIBILITY This position is limited to individuals who are authorized to work in the United States without employer sponsorship. The City does not provide visa sponsorship for this role.

It's a great time to be in Pflugerville! The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork. All City of Pflugerville employees, both full-time and part-time, are able to take advantage of a generous 457 deferred compensation plan and a 100% paid employee assistance program that offers financial, legal, mental, and career coaching and much more! Most City job postings remain open for 30 days, though some may be extended. Hiring managers typically begin contacting applicants within 1 - 30 days, but in some cases, contact may occur up to 60 days after posting. If selected for an interview, you will be contacted directly by the hiring manager. Applicants who do not meet the minimum qualifications will usually receive a notification within 30-60 days. If you have not heard back after that timeframe or have questions about your application, please contact People & Culture. Job Summary Under general direction, the SCADA Network Technician provides technical support for the City's Water and Wastewater Operational Technology (OT) and Supervisory Control and Data Acquisition (SCADA) systems. This position performs routine installation, configuration, monitoring, troubleshooting, and maintenance of SCADA-related network equipment, servers, and communications at plants and remote facilities. This includes industrial switches, cellular routers, fiber networks, firewalls, secure remote access, and SCADA server connectivity. Work involves following established procedures, documenting system changes, and assisting with network and SCADA equipment upgrades. The technician supports operators, plant staff, and vendors by ensuring reliable connectivity and communications for PLCs, HMIs, servers, and related OT equipment. Duties include regular fieldwork, responding to service requests, providing support during outages and scheduled maintenance, and assisting with ongoing modernization projects, including network segmentation, fiber ring improvements, cellular upgrades, and cybersecurity initiatives. This position requires practical problem-solving, attention to detail, and effective coordination with operators, technicians, and vendors. Essential Job Functions and Other Important Duties * Install, configure, and maintain SCADA network hardware, including industrial switches, routers, cellular modems, and fiber connections, following established guidelines. * Monitor SCADA network performance, device status, alarms, and connectivity using approved tools. * Assist with updating IP addresses, VLANs, subnets, and device configurations under the direction of supervisory or senior technical staff. * Perform routine firmware updates, backups, configuration checks, and preventative maintenance. * Support SCADA servers, PLC/HMI communications, and network reliability through troubleshooting and repair tasks. * Respond to service tickets, user requests, and field support needs at the water/wastewater plant and remote sites. * Document work performed, configuration changes, wiring updates, network diagrams, and equipment inventory. * Assist in SCADA and OT modernization efforts such as equipment replacements, network segmentation tasks, and device upgrades. * Follow established cybersecurity procedures, device hardening steps, and secure remote access instructions as directed. * Participate in disaster recovery testing, redundancy checks, and scheduled network maintenance activities. * Communicate effectively with operators, technicians, vendors, and supervisors regarding system status, issues, and scheduled work. * Perform other related duties as assigned. Job Qualifications Formal Education: Associate degree in Networking, Information Technology, Operational Technology, or related field; or equivalent technical training. Relatable Work Experience: Three (3) years of related technical experience in networking, SCADA/OT support, or a similar field. Training, Licenses, and Certifications: Networking, IT, or cybersecurity certifications such as CCNA, Network+, Security+, Moxa Industrial Networking, or related OT/ICS certifications. Valid Texas Driver's License. Required Qualifications: Experience in municipal water/wastewater operations, SCADA systems, OT modernization, or Moxa equipment. Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Knowledge, Skills, and Abilities Needed & Environmental Factors and Other Physical Requirements Solid working knowledge of industrial networking, VLANs, routing, redundancy concepts, and basic network configuration. Knowledge and hands-on experience with cellular communication, private LTE, modem failover, and secure remote access tools. Understanding of SCADA architectures, PLC/HMI communication methods, and SCADA/SQL server connectivity. Basic understanding of OT cybersecurity practices and secure network segmentation principles. Knowledge of standard practices in network administration, user access procedures, and security guidelines. Familiarity with technology systems, hardware integration, and routine system support processes. Ability to present information clearly and respond to questions from managers, staff, and vendors. Ability to follow established procedures and complete tasks with minimal direct supervision. Ability to apply problem-solving skills and sound judgment within defined guidelines and procedures. Ability to handle multiple tasks or assignments on time. Skill in troubleshooting hardware, software, and SCADA network equipment using standard diagnostic methods. Ability to provide effective and courteous customer service to employees at all organizational levels. Ability to identify and resolve network or system issues across multiple platforms using established tools and procedures. Strong verbal and written communication skills and ability to maintain positive working relationships with City staff, external agencies, and vendors. Work may involve office, plant, and field environments, including confined spaces and outdoor areas. Ability to lift and carry up to 50 lbs. of equipment. Visual acuity, speech, hearing, manual dexterity, and hand-eye coordination required to operate tools and equipment. Regular 40-hour workweek, Monday-Friday, with occasional overtime as needed. Must be available for after-hours callouts during SCADA/network outages or emergencies. If you are someone interested in making a difference in the community and wish to be a part of the Pflugerville team, go to pflugervilletx.gov under Employment Opportunities and apply today! For more details about the benefits offered by the City, please visit: Benefits | Pflugerville, TX - Official Website Benefits Overview: * 10 hours of vacation leave per month. * 8 hours of sick leave per month. * Medical insurance and benefits provided at zero premium cost to the employee. * 50% employer dependent health benefits premium contribution. * Dental benefits are provided at zero premium cost to the employee. * 24 hours of paid personal holiday leave each fiscal year. * 10 wellness hours each fiscal year. * Retirement plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a City contribution match of 2 to 1 (14%) at retirement. * Military leave. * Education reimbursement assistance. To learn more about the benefits offered by the City of Pflugerville, please visit Benefits | Pflugerville, TX - Official Website. Employer City of Pflugerville Address PO Box 589 Pflugerville, Texas, 78691-0589 Phone ************** Website ***************************************************

Under direct supervision, installs, configures, operates, and maintains network environments Wide Area Network (WAN). Local Area Network (LAN) and Wireless Network (WN), software and related infrastructure and performs related duties as assigned. Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, or in a job-related field of study. Two (2) years of related work experience which involved the maintenance of WANs, LANs, WNs, software and related infrastructure. Special Requirements/Knowledge, Skills & Abilities: Knowledge of Data Center design, management and operations, architecture of network environments (WAN, LAN, WN), software-defined networks, disaster recovery data protection operations; information security as it pertains to network environments “cloud” technologies; project management and research techniques; the concepts, practices and procedures of other information technology fields and the interaction with network functions. Maintain effective working relationships, communication clearly, orally and in writing, with varying levels of the organization with varying technological understanding. Required to be on call. Must have a valid Texas Drivers License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. The position requires the knowledge of the following: Wireless Connectivity Services Local Area Network Connectivity Services Wide Area Network Connectivity Services Internet Connectivity Services Remote Connectivity Services Firewall Services Load Balancer Services Internet Filtering Services Security Services “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: On call 24/7 technical support may be required. Requires prolonged sitting, standing, walking, and the ability to lift files, boxes, and other materials up to 20 lbs., unassisted. 1. Participates in the installation, configuration, maintenance and operation of network environments (WAN, LAN, WN) and associated equipment (switches routers, firewalls, controllers, access points, load balancers) to meet application and core service requirements; manages and monitors network environments, troubleshoots/resolves identified and reported problems. 2. Implements, maintains, and operates connectivity for ‘internet' and ‘cloud solutions'. Implements, maintains, and operates data protection and system disaster recover solution; ensures data and systems are backed up, and network environments are secure by performing security monitoring, vulnerability scanning and remediation. 3. Performs asset life cycle management for network equipment and software. Assists in the maintenance and operation of a Data Center; implements and manages cabinet, cabling, and power configurations. 4. Serves as technical expert on projects, interacts with project teams, vendors, and other agencies to gather requirements; researches and recommends network environment solutions; provides technical guidance for solutions, coordinates equipment deployment and participates in systems installation, configuration, and testing. 5. Performs other duties as assigned.

Job Description Join the City of Pharr as a Full-Time Broadband Network Specialist and ignite your career in a dynamic and customer-centric environment! This onsite position in Pharr, TX, provides an exciting opportunity to be a key problem solver within our innovative team, focusing on enhancing connectivity for the community. With an annual pay of $42,000.00, you'll enjoy a role that is not only rewarding but also vital to our city's growth and technological advancement. Collaborate with forward-thinking professionals committed to shaping the future of broadband services while engaging with a diverse clientele. Immerse yourself in an energetic atmosphere where your contributions directly impact the lives of residents. You will be provided great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Don't miss the chance to contribute to cutting-edge projects and drive customer satisfaction in a role that truly makes a difference! Apply today! What's your day like? As a Broadband Network Specialist at the City of Pharr, you'll play an essential role in ensuring the seamless operation of our private and public FTTH fiber optic, wired, and wireless networks. Your primary responsibility will be to identify, troubleshoot, and resolve network issues, as well as perform routine maintenance. This hands-on position requires expertise in cutting, splicing, and terminating fiber optic cables while documenting processes accurately. You'll locate problem areas, conduct repairs, and execute programming and diagnostics tasks. In addition, you'll provide technical support to end-users, guiding them on network systems and the installation, testing, and troubleshooting of network and fiber optic systems. Your technical acumen will extend to the installation and configuration of video surveillance equipment and training users on optimal software and hardware setups, ensuring a robust and efficient networking experience for all city residents. Requirements for this Broadband Network Specialist job To thrive as a Broadband Network Specialist with the City of Pharr, a diverse skill set is essential. You must be well-versed in the principles and practices of fiber to the home/premise networks, as well as possess knowledge in managing and monitoring both local and wide area networks. Familiarity with wireless networks and the utilization of network diagnostic tools is crucial for effective problem resolution in broadband ISP environments. Additionally, your ability to adapt to a fast-paced work setting while managing multiple tasks and projects will be vital for success. Strong proficiency in computer software-particularly Microsoft Word, PowerPoint, and Excel-is necessary for documentation and reporting. A customer-service orientation with a friendly demeanor and professional appearance is essential, alongside skills in operating job-related networking and diagnostic equipment. This blend of technical knowledge and interpersonal skills will ensure your effectiveness in enhancing our city's network infrastructure. Knowledge and skills required for the position are: Must be knowledgeable on the practices and principles of fiber to the home/premise networks. Knowledge of implementing managing and monitoring local and wide area networks. Knowledge of implementing managing and monitoring wireless networks. Knowledge of network diagnostic tools and in broadband ISP networks. Capable of working in a fast-paced environment and effectively manage tasks/projects. Proficient in computer software such as Microsoft Word, PowerPoint, Excel. Must be customer-service oriented, always have a customer friendly attitude and professional appearance. Skill in effectively using job related networking equipment. Skill in effectively using job related diagnostic equipment. Make your move If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you! Must pass a thorough criminal background check due to the sensitivity of the information handled by this position. Job Posted by ApplicantPro