Information Technology Specialist jobs at City of Houston - 109 jobs

The Information Technology Specialist is responsible for the installation and configuration of various components including virtual servers Windows PCs switches routers mass storage devices and audio and video systems for security at the police department are performed. Additionally access control systems are managed. Duties include administration maintenance a nd updating of multiple systems and user permissions including local and cloud backups Law Enforcement Records Management System (LERMS) Netmotion VPN server Watchguard system (Dashcam and Body Cam Recording System) Avigilon (Internal Cameras Recording System) File and Sharing Servers DUO System for Multi-Factor Authentication (MFA) security NICE (911 Recording system) Veeam Backup and Replicator Wasabi Cloud backup and ESRI (GIS Map for the Harlingen Police and Fire Department) are attended to. Compliance with CJIS security standards for the Harlingen Police Department is ensured through LASO Job Description IT SPECIALIST

Join an organization that values it's community and employees! The primary function of this position is to serve on a team that provides support for all of the District's software, hardware, business systems, phone system, security and audio/visual technologies. This position provides both remote and client-facing support for all service-related issues. Responsibilities include, but are not limited to, providing technical assistance to end users by answering questions or troubleshooting issues. Documenting interactions with end users and recommending improvements. Responsible for evaluating operational efficiency of different IT systems. Relies on established guidelines and instructions to perform daily job junctions. Works under immediate supervision and reports to their manager. Close Date and Time: 1/20/2026 at 11:59 PM EDUCATION/POSITION SPECIFIC REQUIREMENTS & WORK EXPERIENCE EDUCATION REQUIREMENTS * Associate's degree or 1 year of related work experience. * CompTIA A+; CompTIA Network +; IT Infrastructure Library (ITIL); HDI Customer Service Representative (HDI-CSR) preferred. WORK EXPERIENCE * Required: 1+ year of related experience JOB RESPONSIBILITIES This information is intended to be descriptive of the key responsibilities of the job. The list of essential functions below does not identify all duties performed by any single incumbent in this job. General Responsibilities (Broad responsibilities that are consistent across job families) * Perform root cause analysis and resolution for issues related to the operation of desktop computer systems, peripherals, networks, and/or software. * Ensures customer service needs and Service Level Agreements are being met * Documents all user requests in the ticketing system * Provides end user technical support for all software, hardware, business systems, phone system, security, and audio/visual related requests * Installs hardware, software, and appropriate protection tools * Troubleshoots system performance issues * Ensures inventory levels are adjusted appropriately * Possesses a basic knowledge of workstation operating systems, Active Directory, MS Office applications, network, and hardware troubleshooting skill set * Performs other duties as assigned. POSITION QUALIFICATIONS & REQUIREMENTS KNOWLEDGE: * Microsoft Office Suite * Basic knowledge of workstation operating systems, Active Directory, network, and hardware troubleshooting ABILITIES * Team Player * Work Independently * Documentation * Process cognizant * Analytical WORKING CONDITIONS Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting. PHYSICAL & MENTAL REQUIREMENTS Must have sufficient mobility to visit property sites that may feature rough terrain and to work outdoors in unfavorable weather conditions. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pounds. The position requires considerable concentration, creativity, and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines, and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions. Equal Opportunity Employer The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: IT Systems Administrator Purpose: Under moderate supervision, this position provides daily operations maintenance and support for highly reliable systems, using broad skills and current knowledge of information technology systems. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Monitors, troubleshoots, diagnoses, tests, evaluates, and makes recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans. Implements, configures, manages, administers, maintains, and monitors software and hardware to include systems, applications, middleware, servers, and storage. Procures new software and hardware for systems, applications, middleware, servers, and storage technologies. Evaluates system performance and health checks by implementing tuning improvements and performing system sizing estimates. Contributes to the planning, forecasting, budgeting, procuring, and implementing new system hardware and software including the retirement of existing systems and components. Assists with development of solution-based cost analysis. Coordinates and communicates the installation, configuration, and maintenance of systems and components with customer departments and project teams. Monitors services provided by vendors to ensure service levels are met. Monitors and assists in management of equipment inventory. Implements system security procedures and ensure compliance of all security policies, procedures and standards. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of one or more areas of infrastructure and server technologies. Knowledge of application and/or operating systems. Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications. Knowledge of industry and department best practices, requirements and policies and procedures. Knowledge of system capacity planning. Skill in documenting and maintaining application and process or configuration information. Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments. Skill in installing and maintaining applications or operating systems or equipment. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs. Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals. Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability. Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding. Ability to define, analyze, and find solutions for difficult or complex problems. Ability to view the big picture. Ability to quickly become familiar with emerging technologies. Ability to identify trends as well as isolated events. Minimum Qualifications: Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience. Experience may substitute for education up to two (2) years. Preferred Qualifications: Experience complying with regulatory controls, i.e., North American Electric Reliability (NERC) regulations, Critical Infrastructure Protection (CIP), Occupational Safety and Health Administration (OSHA), Experience monitoring modern physical and virtual data center infrastructure (systems, applications, middleware, servers, storage, and backup). Experience communicating, collaborating, and coordinating server and application infrastructure updates with the affected stakeholders. Experience supporting server-related and site maintenance issues, including routine maintenance and patching. Experience managing system backups and restore activities. Experience managing Certificates within AppviewX. Experience working with Power Plant operations and critical applications. Other: Ability to travel to more than one work location. Notes to Candidate: Austin Energy Data Center Operations seeks an IT Systems Administrator to support various systems in a modern, complex infrastructure. The administrator's duties include implementing, managing, and maintaining highly complex, secure, and reliable systems infrastructure. Documentation and troubleshooting of system components. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated Data Center Operation solutions. The primary duties of the position: Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems, define disaster recovery plans, and develop system test plans. Implement, configure, manage, administer, maintain, and monitor software and hardware, including systems, applications, middleware, servers, storage, and backup. Assist and monitor AppViewX Certificates and communicate changes as needed. Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates. Coordinate and communicate systems and components' installation, configuration, and maintenance with customer departments and project teams. Monitor and assist in the management of equipment inventory with IT Infrastructure Teams. Implement system security procedures and ensure compliance with all security policies, procedures, and standards. Travel to multiple work locations and participate in on-call rotation within the 24-hour utility operations. Pay Range: $68,660.00 - $85,830.00 annually Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. Infrastructure team members are required to be onsite a minimum of twice a week. Location: 2500 Montopolis Dr., Austin, Texas 78741 IMPORTANT INFORMATION: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. ******************* Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Standards, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. WORK HOURS: This position has been designated as critical for the City of Austin. Critical positions are necessary and vital and support activities that impact City or department operations. Work can be done while at a designated work site or while working at an alternate work location. Critical employees may be reassigned to another area to provide essential services to support any extraordinary situations or emergency conditions. VETERAN INTERVIEW PREFERENCE: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK: This position requires a criminal background investigation and North American Electric Reliability Corporation (NERC) clearance. FAIR LABOR STANDARDS ACT: This position is classified as EXEMPT and may require working additional hours outside of the normal schedule to include nights, weekends, and /or holidays. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call ************** or Texas Relay by dialing 7-1-1.

The GIS Division is seeking a dynamic, tech-savvy candidate with a passion for spatial analysis, programming, and intelligent systems to join the team in a temporary capacity. This position offers hands-on exposure to a variety of enterprise GIS tasks ranging from data editing to spatial analytics and emerging geospatial technologies. The ideal candidate will possess a foundation in computer science, data science, or business intelligence with a curiosity for integrating GIS tools and locational insight into practical decision-making. This role is ideal for someone aspiring to grow in the fields of smart cities, spatial data science, or AI-driven urban analytics. The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel classified in this position. The position description is subject to change by the city as the needs of the city and requirements of the position change. * Assist in the analysis, management, and visualization of geospatial and tabular datasets across enterprise systems. * Support data quality assurance, schema review, and geodatabase management in ArcGIS Pro and SQL environments. * Develop or assist with Python-based scripts for task automation, data validation, or spatial analysis. * Contribute to GIS web mapping and dashboard applications using ArcGIS Online and Experience Builder. * Participate in exploratory work around AI, ML, and IoT for real-time geospatial solutions (e.g., traffic, utilities, sensor data). * Document workflows, metadata, and project deliverables clearly and professionally. * Collaborate with GIS analysts, database administrators, and IT team members to support citywide spatial initiatives.· Must be able to sit, stand, and move between buildings.· May occasionally assist in fieldwork or validation tasks, requiring walking, kneeling, or lifting light equipment (under 25 lbs).· Must be able to work both independently and collaboratively in a professional setting. Knowledge, Abilities, and Skills· Proficiency in use of ESRI GIS software and tools, including ArcGIS Pro, ArcMap, and/or other GIS software.· Knowledge of geospatial analysis, mapping techniques, and cartography.· Experience working with spatial data, including data entry, analysis, and visualization.· Attention to detail and ability to manage multiple tasks simultaneously.· Good analytical and problem-solving skills.· Good communication and collaboration skills.· Ability to work independently and as part of a team.· Good organizational skills and attention to detail· Ability to work well under pressure and meet deadlines.· Ability to read and interpret technical materials.· Good oral, written, and interpersonal communication skills.· Willingness to learn and take on new challenges.

Assists the IT Project Manager with providing oversight of the design and implementation of IT projects for all City of Bryan departments. Physical Demands Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, driving, bending, reaching, twisting, pushing, pulling, climbing, and using hands and fingers to operate office equipment and machines, and occasionally lifting and/or moving objects up to and including 25 pounds. Minimum Qualifications Required: Must possess a High School Diploma or GED , plus additional college coursework directly related to Computer Science, Computer Engineering, Cyber Security or a closely related field. Must have a firm understanding of network security applications, protocols, and associated hardware. Preferred: Experience with supporting municipal government applications. Prior project management experience in an information technology, computer science, or analytical-related field. Prior experience with SmartSheet or other project management software solution. Work Schedule Approximately 15-20/week Flexible days & times available Monday-Friday between 8am-8pm Sat & Sun hours vary

If you have an interest in serving the community while utilizing your technology experience, apply today. McLennan County Information Technology supports close to 1100 employees across our downtown campus and several remote sites. We strive to continually improve the standards and quality of service provided by our team. We are dedicated to protecting the integrity of the data and systems entrusted to our care by providing a secure network environment. We invest in providing cyber security awareness training to county employees, including incident response training for IT staff. We have reduced the physical footprint of our data center by implementing a high-availability virtual infrastructure and migrating the bulk of our physical servers. It is our desire to continue our movement towards the latest technology solutions. We are committed to assisting Elected Officials and Department Heads in planning, coordinating, and implementing their technology projects. We work closely with our government bodies and vendors for reporting, data interfaces, business solutions and communications. The desktop support specialist is responsible for the day to day support of a broad range of IT services for the County's PCs, monitors, laptops and other network connected or related hardware for onsite and remote locations throughout the county. This position provides customer-focused desktop support to a user base of technical and non-technical County employees with occasional support on an as needed basis to higher level support tasks or partnering with Tier II and Tier III positions. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through the ticket system. Documents, tracks and monitors the problem to ensure a timely resolution. * Testing and maintaining Microsoft OS updates across desktop devices * High support call volume for a wide variety of software and common desktop hardware and multifunction copiers * Equipment moves for various offices as needed, breakdown, setup * Migrating executive level end users to IMAP with LDAP address books * Tracking live inventory ESSENTIAL JOB FUNCTIONS: * Addresses and manages Tier I level questions, service requests, incidents and monitors their status through resolution * Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user networked peripheral devices, workstation hardware, and networking hardware products * Set up, configure, and operate audio/visual, recording and sound equipment at various locations and instruct other operators in the proper use of the equipment * Install, update and troubleshoot various county software on Windows OS * Responsible for accurately preparing and maintaining all records associated with the work performed, including work orders, support tickets, and e-mail communications * Configure PC clients for e-mail * Ability to quickly research solutions to new and unfamiliar technical problems and provide documentation for the team's knowledge base * Act as a project coordinator for the installation of data communication equipment and software. * Routes advanced support requests to the appropriate support tier (systems, networking, managerial) * Train end users on new equipment and software * Completes fixed asset transfers, deployment forms, and prepares such when installing or uninstalling devices and hardware or decommissioned items * Prepares items for auction * Assists in ADA document procedures for placement on the County website * Creates user documentation for IT supported software * Update the internal knowledgebase with issue resolution details * Reports to the Desktop Manager * Regular attendance and timeliness are required LIMITATIONS AND DISCLAIMER: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. EDUCATION: Required: * An associate's degree in Network Administration, Computer Science, Computer Engineering, Information Systems or equivalent formal technical or vocational work experience. SKILLS ~ EXPERIENCE: Required: * 1 year work experience in PC support, computer networking, setting up and configuring PC systems * Proof of current CJIS certification or ability to obtain within 60 days of employment * Current and valid class C driver's license * Thorough knowledge of practices, procedures and techniques of computer and peripheral equipment operation; skill in operating computers and all peripheral equipment; able to demonstrate firsthand knowledge of computer operating systems * Must be proficient in Windows OS and support users operating Windows * Ability to use and support users of Adobe Acrobat, Adobe Reader, MS Office * Ability to learn and support users in various software applications * Ability to install Windows Updates on a prescheduled basis * Must possess strong communication and interpersonal skills in dealing with users and ability to develop and maintain professional working relationships with county officials, department heads, subordinates, and co-workers * Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks. Preferred: * 3 years' work experience in PC support, computer networking, setting up and configuring PC systems * CompTIA A+ Certification DISCLAIMER: McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. This position requires TLETS access, other disqualifiers apply. Visit ******************************************************************** for additional information. All Employees oMust be committed to achieving excellence in assigned duties, always in service of the county and community oMust have ability to earn and keep the trust of fellow employees and the community at large oMust be dependable as an encouraging force for team morale and in overall attendance oMust be approachable and ready to help fellow employees and the general public ENVIRONMENTAL FACTORS: Individual works mostly indoors in a well-lighted air-conditioned office. PHYSICAL DEMAND REQUIREMENTS: While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk. HOURS / SPECIAL CONDITIONS: This position may be required to work a flexible schedule based on the needs of the facility.

Job Description The City of Nacogdoches is seeking a motivated and enthusiastic Junior Systems Administrator to assist in managing and maintaining our IT infrastructure. This role offers a fantastic opportunity to gain hands-on experience while collaborating with senior team members. If you're eager to learn and grow in the IT field, we look forward to receiving your application. Job Posted by ApplicantPro

The City of Nacogdoches is seeking a motivated and enthusiastic Junior Systems Administrator to assist in managing and maintaining our IT infrastructure. This role offers a fantastic opportunity to gain hands-on experience while collaborating with senior team members. If you're eager to learn and grow in the IT field, we look forward to receiving your application.

Basic Function Professional learning experience where an undergraduate or graduate student participant gains practical work experience, organization knowledge and business acumen related to a student's field of study or career interest. Specific duties vary depending on the business need. Internships begin with orientation in June and conclude in early August. Position will work 32 hours per week, and this position will work 100% on site. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Assignments may include responsibilities in one or more of the following areas: * Learns about different application modules and their interdependencies. * Performs daily tasks such as data analysis, process monitoring, and key performance indicator monitoring in the areas of Procurement, Human Resources, Payroll, Maintenance, Finance, and transit applications. * Learns about application development technologies and assists with ongoing analysis of conversions, report modifications, and integration modifications. * Performs daily production support tasks * Contributes to departmental goals and objectives. * Suggests solutions to business issues and challenges. * Attends and participates in meetings. * Assists in functional and/or business analytics. * Gathers and scrubs data for analysis and reports. * Assists with client consulting and support. * Assists with writing grants, procedures guide, presentations, training materials, etc. * Contributes to a team-oriented atmosphere. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. * Pay Rate : $20 hr Education Requirement Enrolled in an undergraduate or graduate program or a recent graduate (within 1 year). Degree program relative to intern assignments, such as Information Technology, Computer Science, or related degree. Years & Experience Required Currently enrolled in an accredited education institution and successfully completed 24 undergraduate credit hours. GPA of 2.7 or higher on a 4.0 scale. Knowledge & Skills Required Degree program relative to intern assignment, such as Information Technology, Computer Science, etc. Knowledge of PC's and related software, such as MS Office Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

IT Support Specialist / Workstation Administrator Required Clearance: SECRET Required Certification(s): CompTIA A+, Network +, and SEC+ CE Required Education: HS Diploma Required Experience: 2-5+ years of related experience Position Description: Exeter is seeking an Intermediate-level Information Technology (IT) Support Specialist to act as the Workstation Administrator supporting the United States Army Fort Bliss Soldier for Life Transition Assistance Program (SFLTAP) functions at Fort Bliss, TX. The SFLTAP Mission Statement is to deliver a world-class transition program that ensures all eligible transitioning Soldiers have the education, training and counseling, necessary to be career -ready in the global workforce. SFLTAP helps Soldiers make informed career decisions through benefits counseling and employment assistance. The Workstation Administrator provides support such as Planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. This is a hands-on position that requires the incumbent to work very closely with government personnel and users. Primary Responsibilities: Serve as primary interface between the organization and the local Network Enterprise Center (NEC). Perform configuration management assignments to formally document and control the functional and physical characteristics of a system, network, or product during its life cycle. Participate in the initiation, coordination, and documentation of plans for items such as software, hardware, documentation, and version releases. Identify and track modifications required to enhance and maintain the installed hardware and software configuration of assigned systems. Function as a technical specialist for computer systems security at SFLTAP. Recommend and participates in the implementation of standard operating procedures, software, and controls for various computer systems to ensure appropriate levels of security. Is responsible for protection measures such as file access controls, software and physical safeguards, and personnel and visitor control. Participate in the development or acquisition of systems software tools and support services for the assignment and management of passwords, user IDs and other software security mechanisms. Assist in the review and evaluation of existing software and procedures and provides methods of reporting and correcting ADP security violations or breakdowns. Accomplish accreditation and certification packages in accordance with agency requirements and timeframes. Ensure that planned and actual software and equipment installation is accomplished in accordance with applicable security policies and regulations. Trains user support personnel and functional users on security policies and procedures. Respond to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble in a problem-tracking database; follow-up as necessary. Provide technical assistance, diagnose and resolve customer reported problems of computer hardware and software at the SFLTAP site. Field incoming help requests from end users via both telephone and work orders. Hardware/Software Support Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems. Identify and refer unresolved hardware and software problems for resolution. Install, configure, troubleshoot and maintain customer hardware and software. Monitor NEC pushed software and updates. Track IP numbers and data-jack numbers for all networked hardware. Establish and resolve connectivity between local systems and NEC systems. Required Skills: Ability to gather, analyze, and present facts. Ability to interpret and apply rules, regulations, and procedures. Ability to apply knowledge of current automation technology and practices. Knowledge of computer security. Knowledge of the objectives, overall design, and operating characteristics of related hardware and software. Knowledge of communications connectivity requirements. Knowledge of computer network administration. Knowledge of data and process modeling methodology. Knowledge of information processing standards and procedures. Knowledge of configuration management regulations, principles, and techniques. Ability to meet and deal with customers using a high degree of tact and diplomacy. Knowledge of LAN and networking technology (capabilities, equipment, operating systems, and topologies), data communications (protocols, architectures, equipment, etc.) Knowledge of the capabilities and application of common micro- and minicomputer hardware, computer peripherals and software, as well as knowledge of Army Information Management and automated data processing guidance. Knowledge of technical analysis procedures to perform hardware and operating system evaluations. Skill in communications, verbal and written, to explain proposals, document network requirements in information planning documents, and to brief program managers. Required Qualifications: DoD SECRET Clearance US Citizenship Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #clearancejobs

HIRING RANGE: $26.42 - $32.36 Hourly FULL SALARY RANGE: $26.42 - $38.31 Hourly THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED The City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!" * People First - Giving priority to others * Respect - Treating others with courtesy and dignity * Integrity - Serving with honesty, trust and hard work * Deliver - Following through on commitments while exceeding expectations * Excel - Creating an innovative and improving work environment The purpose of this position is to ensure that the City's computer system is operating properly. This is accomplished by supervising and participating in the maintenance of the City's software and hardware applications. Other duties may include providing advance network and desktop computer support, providing customer service, and interfacing with other City employees and citizens. This position provides occasional direction to other employees. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer, and system problems, and making necessary repairs. * Maintains software and hardware by troubleshooting, patching and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, and repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals, and cabling. * Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. * Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. * Performs other duties as assigned. Education & Experience Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be: * Associate's degree in a related field and one (1) year of relevant experience, or equivalent. Certification and Other Requirements * Valid Class C Driver's License Supervision Exercised: Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the service or program level; work is subject to general and departmental policies, procedures, and guidelines. Overall Physical Strength Demands Standard office environment.; Ability to sit or stand for long periods.; Ability to lift, carry, push, pull, reach, kneel, crouch, crawl, bend, twist, and climb.; Ability to operate city or personal vehicle for business purposes. Knowledge of: * City rules, regulations, policies, and procedures. * Customer service and support practices, concepts, and standards used for providing end user support of technical solutions to a wide variety of teammates, users, and customers. * Personal computers, including hardware and software and related peripheral equipment. * Active Directory structure and functions. * Microsoft Windows operating systems. * Project management methods and techniques. * Modem office practices, procedures, and equipment. Skill in: * Establishing and maintaining working relationships with elected officials, professional and support staff, vendors, the public, and City employees. * Providing outstanding customer service and conflict resolution. * Diagnosing and troubleshooting information technology solutions, reading, interpreting, and applying detailed and technical instructions. * Operating a personal computer utilizing a variety of business software. * Creating, preparing, writing, and proofing reports, documents, and correspondence. * Working effectively in a high-pressure environment with changing priorities. * Effectively communicating in both oral and written format.

Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements. Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects.1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary. 2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members. 4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. 5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices. 6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved. 7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations. 8. Performs other duties as assigned.Education, Experience and Training: Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred. Special Requirements/Knowledge, Skills & Abilities: May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Must possess a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. "Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement." Physical/Environmental Requirements: Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions.

Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements. Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects. Education, Experience and Training: Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred. Special Requirements/Knowledge, Skills & Abilities: May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Must possess a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions. 1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary. 2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members. 4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. 5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices. 6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved. 7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations. 8. Performs other duties as assigned.

Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements. Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects. Education, Experience and Training: Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred. Special Requirements/Knowledge, Skills & Abilities: May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Must possess a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions. 1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary. 2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members. 4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. 5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices. 6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved. 7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations. 8. Performs other duties as assigned.

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE Bachelor's degree in computer science, information technology, information science, or related field, AND Eight years of experience in related technology support services, OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS Ability to establish and meet deadlines. Excellent customer service. Self-motivation and the ability to work independently in the absence of supervision. Ability to establish and maintain good relationships with supervisors and other personnel. Demonstrate a willingness to perform duties in a team environment. Knowledge and skill in the use of a computer and servers. Skills coordinating and managing multiple projects and/or assignments. Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. Knowledge of technological terminology typically encountered in an Information Technology environment. Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. Good verbal fluency and knowledge of English grammar, punctuation, and spelling. Ability to work with detailed information for sustained periods of time. Ability to work on-call hours which will include nights and weekends. Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. Performs analytical and technical work through enterprise systems that support assigned Town business applications. Works closely with Town departments as needed to understand and identify user computer system and equipment needs. Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. Develops and assists with inventory and related controls for all computer equipment. Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. Maintains knowledge of Windows server and desktop operating systems. Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. Provides backup support in Cisco Unity and Meraki network environment. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. Assists with installation of all new software for each department as may be required. Assists with Town-related special projects. Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. Has knowledge of police/fire RMS systems. Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. Identifies, researches, and resolves technical issues associated with all servers and workstations. Supports remote end-users via telephone, in person, or other means. Answers questions and provides information to the end users related to business systems. Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE * Bachelor's degree in computer science, information technology, information science, or related field, * AND Eight years of experience in related technology support services, * OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS * Ability to establish and meet deadlines. * Excellent customer service. * Self-motivation and the ability to work independently in the absence of supervision. * Ability to establish and maintain good relationships with supervisors and other personnel. * Demonstrate a willingness to perform duties in a team environment. * Knowledge and skill in the use of a computer and servers. * Skills coordinating and managing multiple projects and/or assignments. * Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. * Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. * Knowledge of technological terminology typically encountered in an Information Technology environment. * Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. * Good verbal fluency and knowledge of English grammar, punctuation, and spelling. * Ability to work with detailed information for sustained periods of time. * Ability to work on-call hours which will include nights and weekends. * Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY * Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. * Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS * Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. * Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. * Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. * Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. * Performs analytical and technical work through enterprise systems that support assigned Town business applications. * Works closely with Town departments as needed to understand and identify user computer system and equipment needs. * Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. * Develops and assists with inventory and related controls for all computer equipment. * Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. * Maintains knowledge of Windows server and desktop operating systems. * Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. * Provides backup support in Cisco Unity and Meraki network environment. * Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. * Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. * Assists with installation of all new software for each department as may be required. * Assists with Town-related special projects. * Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. * Has knowledge of police/fire RMS systems. * Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. * Identifies, researches, and resolves technical issues associated with all servers and workstations. * Supports remote end-users via telephone, in person, or other means. * Answers questions and provides information to the end users related to business systems. * Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

HIRING RATE: $18.00 Hourly THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!": * People First -Giving priority to others * Respect -Treating others with courtesy and dignity * Integrity -Serving with honesty, trust and hard work * Deliver -Following through on commitments while exceeding expectations * Excel -Creating an innovative and improving work environment The Position: The Information Technology Intern is responsible for supporting and advancing a variety of IT initiatives within the City's Technology team. This role offers hands-on experience in areas including cybersecurity, infrastructure, and application projects. You will collaborate with IT professionals and strategic leaders while gaining practical training that reinforces your academic studies. If eligible, you may also earn college credit for your work. Information Technology Intern Begin building your career in IT with the City of Allen! Why the City of Allen? With a projected job growth rate that's three times the national average, the City of Allen is expected to remain firmly on several "Best Places to ... " lists. Solid infrastructure and forward-thinking, civic-minded people firmly support growing cities like ours. Serving the public is what we do best. The City of Allen employs approximately 1,100 employees in various functions who share the vision of delivering superior service in each level of municipal operations. The ideal interns share our passion for community and teamwork. Join an inclusive team that craves your contributions, praises your passion, and welcomes innovation. What's In it for Me? We are searching for a dynamic intern to support and lead aspects of cybersecurity, infrastructure and/or infrastructure and application projects for our Information Technology team while earning $18/hour. This experience offers educational and practical training designed to provide professional experience supporting your area of study. And, if your college/university allows, you could earn credit toward your degree. In addition to project work, you'll be offered a highly collaborative work environment, real-world work experience, and unique access to strategic leaders and visionaries for one of the best cities in North Texas! What's the Time Commitment? Need a flexible work schedule? We've got that covered! As an IT intern, you can work up to 19 hours per week, allowing you time to focus on your studies. The internship is expected to continue through the end of the academic year, with an option to reapply and continue through summer and future semesters. Here's what you'll be entrusted to do: * Technical Support: Communicate with City staff, support teams, and QA to resolve technical issues related to office equipment and software. * Research & Analysis: Conduct research to support technology solutions or projects and effectively communicate findings to IT leadership. * Product Development: Assist in designing and implementing features in both existing and new IT products. * Training & Documentation: Develop and deliver training sessions for applications, mobile systems, or other IT implementations, and document City technology standards and processes. * Onboarding & Inventory: Prepare equipment for new employees and help manage the purchase and tracking of equipment and software licenses. * Field Engagement: Participate in site visits to various City properties to support solution implementations. Here's what we ask you to bring: * Education: High school diploma required. Must have completed at least two semesters and be currently enrolled in a degree program at an accredited 4-year college or university in Computer Science, Computer Engineering, Cybersecurity, Management Information Systems, or a related technology field. A current transcript must be attached to your application. * Licensing: Valid Texas Driver's License. * Personal Attributes: A passion for innovation, collaborative teamwork, and a commitment to delivering excellent service. Special Requirements: * Must successfully pass all pre-employment screenings, including CJIS and fingerprint checks, and comply with state and federal Criminal Justice Information Security (CJIS) standards. * Reading: Intermediate proficiency in reading technical documents, journals, manuals, and other reference materials. * Math: Intermediate skills in practical applications of mathematics, including fractions, percentages, and ratios. * Writing: Intermediate ability to prepare clear and concise reports, business letters, and summaries with proper grammar and format. * Managerial Direction: This role functions under general supervision, receiving guidance on methods, procedures, and desired outcomes and exercising discretion for routine decisions. * Budgetary Responsibility: None. * Supervisory/Organizational Control: No supervisory responsibilities. * Complexity: Tasks involve selecting appropriate courses of action within established guidelines, requiring sound professional judgment. * Interpersonal/Human Relations: Regular collaborative discussions, accounting for 21% to 50% of work time, are essential for this role. Physical Demands / Work Environment: This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation. * Work is primarily performed in a standard, climate-controlled office setting. * Requires prolonged periods of sitting, standing, and walking. * Frequent use of hands and fingers to operate computers and other office equipment. * Visual acuity to read printed materials and computer screens. * Verbal and auditory ability to communicate effectively in person and by phone. * Occasional bending, kneeling, reaching, pushing, or pulling to access materials or equipment. * Ability to lift up to 10 lbs. occasionally or negligible weights frequently. * May require travel between job sites or attendance at off-site meetings or events. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed. Join us as an IT Intern and build a foundation for a rewarding career in technology with the City of Allen-where we do Work That Matters!

Applications accepted from: ALL PERSONS INTERESTED Job Classification: IT PROFESSIONAL - APPLICATIONS Posting Number: 37988 Department: HOUSTON INFORMATION TECHNOLOGY SERVICES Division: ENTERPRISE APPLICATION SERVICES Reporting Location: 1400 Lubbock St, Houston, TX 77002 Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM* *Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The successful candidate will serve as a full-stack .NET Application Developer responsible for designing, building, maintaining, and deploying secure, high-performance web applications, APIs, and reporting solutions while also supporting desktop and hybrid applications. This role involves full-stack development and integration with third-party systems to support Municipal Court operations. The ideal candidate will have expertise in .NET technologies, Visual Studio, Entity Framework, SQL, ASP.NET, MVC, legacy desktop frameworks (WinForms), and modern DevOps practices. This role requires close coordination with public safety stakeholders and other HITS divisions to ensure seamless integration and compliance with standards. Key Responsibilities: * Design, document, build, and maintain custom applications across web and desktop platforms. * Troubleshoot, triage, and resolve production incidents promptly. * Manage user administration, access controls, and permissions. * Perform regular software upgrades and Windows server maintenance. * Contribute to application modernization initiatives and strategic projects. * Collaborate with vendors and internal teams for smooth integration. * Provide backup support across team functions and mentor junior developers. * Conduct code reviews to uphold coding standards and architectural quality. * Implement secure coding practices and ensure compliance with organizational standards. * Respond to and fulfill daily report requests under the Public Information Act (PIA), ensuring compliance and maintaining expected SLAs. * Design and develop interactive dashboards and reports using Power BI, SSRS and other similar tools. * Develop ETL workflows for data integration and transformation. * Write and optimize T-SQL queries, stored procedures, and functions for efficient data retrieval. * Develop automated unit tests and support CI/CD pipelines. * Document application architecture, workflows, and integration points. * Stay updated with emerging technologies and recommend improvements. WORKING CONDITIONS This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. MINIMUM REQUIREMENTS EDUCATION REQUIREMENTS Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS At least five (5) years of technology experience supporting IT applications. A Master's degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement LICENSE REQUIREMENTS Must be able to obtain CJIS Certification. PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. Preference will be given to applicants possessing the following: Technical Skills: C#, .NET Framework/Core, ASP.NET MVC, Web API, REST Services, HTML5, CSS3, JavaScript, Angular or React, SQL Server, T-SQL, SSIS, SSRS, Power BI, SSAS, Data Warehousing, Azure DevOps, Git, Automated Build/Release, WinForms, WPF, OnBase, Active Batch, Kofax, Infax, Microservices, Cloud Technologies, Windows GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION NO If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 26 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: ****************** To view your detailed application status, please log-in to your online profile by visiting: **************************************************** or call **************. If you need special services or accommodations, call **************. (TTY 7-1-1) If you need login assistance or technical support call ************. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.