Information Technology Specialist jobs at City of Houston

Court Name/Organization Texas Western District Court Overview of the Position The Office of Information Technology for the U. S. District Court, U. S. Probation Office, and U. S. Pretrial Services Office for the Western District of Texas is currently seeking a highly experienced Information Technology Specialist (Systems Administration) to act as the lead infrastructure engineer for the Court's network and technical services. This position reports to the Supervisory Information Technology Specialist (Systems Administration). The Information Technology Specialist is responsible for the day-to-day administration of the Windows server infrastructure, Linux server infrastructure, containerized microservices, and network infrastructure in a highly virtualized environment. The incumbent performs patching, hardening, and automated deployments for all services and acts as final escalation on all troubleshooting issues. In addition, they will complete lifecycle management, support, and integration for the same infrastructure. The incumbent can reside in any of the following divisional office locations: Austin, San Antonio or El Paso, Texas. Travel to the other divisional offices within the district is required as needed to support court operations. Location San Antonio, Austin, El Paso, TX Opening and Closing Dates 09/24/2025 - Open Until Filled Appointment Type Permanent Classification Level/Grade CL 28 Salary $70,894 - $118,451 Link to Court Careers Information ************ governmentjobs. com/careers/txwd Announcement Number USDC 25-24 Link to Job Announcement

Engineers and maintains Dallas County's technical security infrastructure, including support for compliance tooling, security monitoring, and data protection technologies. Manages and maintains enterprise security controls across hybrid environments and plays a key role in the implementation and maintenance of data loss prevention (DLP), and compliance monitoring features and controls. Works closely with compliance, operations, and other IT teams to ensure technical controls align with regulatory requirements and Dallas County security policies. Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Information Systems, Cybersecurity, Computer Science, or in a job-related field of study. Six (6) years of work-related experience in cybersecurity roles such as Security Engineer, Security Analyst, or other enterprise security positions. Certifications (Preferred): • Systems Security Certified Practitioner (SSCP) • Certified Information Security Professional (CISSP) • Global Information Assurance Certification (GIAC) • GIAC Security Essentials (GSEC) • Global Communication Council Certification (GCCC) Special Requirements/Knowledge, Skills & Abilities: • Ability to effectively communicate both verbally and in writing, with strong analytical skills and the ability to work across technical and non-technical teams. • Ability to develop technical documentation, including security configurations, procedures, and compliance evidence. • Knowledge of data protection technologies including DLP, encryption, and information governance. • Knowledge of regulatory frameworks including HIPAA, CJIS, and NIST 800-53, and how they apply to technical controls. • Ability to implement and maintain vulnerability scanning tools and support remediation efforts. • Knowledge of securing Windows and Linux servers, including patching, hardening, and audit logging. • Skill in implementing and managing enterprise security tools for access control, logging, and threat prevention. • Ability to troubleshoot and resolve complex security platform issues. • Knowledge of access controls, identity management, and data classification concepts. • Ability to participate in an on-call rotation for after-hours security incident escalation. • Ability to manage and maintain enterprise security controls in hybrid (on-prem and cloud) environments. • Knowledge of compliance monitoring tools, data loss prevention (DLP) platforms, and security logging infrastructure. • Knowledge of Microsoft 365 and Azure security features including Purview, Defender, and compliance portals. • Knowledge of IT governance frameworks, compliance requirements, and security best practices. • Ability to work collaboratively with compliance, operations, and IT teams to meet security and governance goals. Must have a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Standard office environment. Ability to lift and carry up to 25 lbs. unassisted. Work a 40-hour hybrid work week with on-call availability for two (2) days per month. Sitting for extended periods of time Engineers and maintains a broad range of cybersecurity technologies and tools to protect enterprise systems and data. Leads configuration and tuning of Microsoft Purview features including sensitivity labels, data loss prevention (DLP), information protection policies, and insider risk modules. Supports compliance initiatives by configuring technical controls aligned with frameworks such as CJIS, HIPAA, PCI-DSS, and NIST 800-53. Assists with vulnerability remediation and system hardening efforts by providing engineering support and implementing secure configurations. Collaborates with compliance, legal, and IT teams to ensure security tooling supports policy enforcement and regulatory transparency. Develops and maintains documentation for security tools, configurations, and SOPs. Participates in risk assessments and audit evidence preparation. Performs other duties as assigned.

Engineers and maintains Dallas County's technical security infrastructure, including support for compliance tooling, security monitoring, and data protection technologies. Manages and maintains enterprise security controls across hybrid environments and plays a key role in the implementation and maintenance of data loss prevention (DLP), and compliance monitoring features and controls. Works closely with compliance, operations, and other IT teams to ensure technical controls align with regulatory requirements and Dallas County security policies. Engineers and maintains a broad range of cybersecurity technologies and tools to protect enterprise systems and data. Leads configuration and tuning of Microsoft Purview features including sensitivity labels, data loss prevention (DLP), information protection policies, and insider risk modules. Supports compliance initiatives by configuring technical controls aligned with frameworks such as CJIS, HIPAA, PCI-DSS, and NIST 800-53. Assists with vulnerability remediation and system hardening efforts by providing engineering support and implementing secure configurations. Collaborates with compliance, legal, and IT teams to ensure security tooling supports policy enforcement and regulatory transparency. Develops and maintains documentation for security tools, configurations, and SOPs. Participates in risk assessments and audit evidence preparation. Performs other duties as assigned. Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Information Systems, Cybersecurity, Computer Science, or in a job-related field of study. Six (6) years of work-related experience in cybersecurity roles such as Security Engineer, Security Analyst, or other enterprise security positions. Certifications (Preferred): • Systems Security Certified Practitioner (SSCP) • Certified Information Security Professional (CISSP) • Global Information Assurance Certification (GIAC) • GIAC Security Essentials (GSEC) • Global Communication Council Certification (GCCC) Special Requirements/Knowledge, Skills & Abilities: • Ability to effectively communicate both verbally and in writing, with strong analytical skills and the ability to work across technical and non-technical teams. • Ability to develop technical documentation, including security configurations, procedures, and compliance evidence. • Knowledge of data protection technologies including DLP, encryption, and information governance. • Knowledge of regulatory frameworks including HIPAA, CJIS, and NIST 800-53, and how they apply to technical controls. • Ability to implement and maintain vulnerability scanning tools and support remediation efforts. • Knowledge of securing Windows and Linux servers, including patching, hardening, and audit logging. • Skill in implementing and managing enterprise security tools for access control, logging, and threat prevention. • Ability to troubleshoot and resolve complex security platform issues. • Knowledge of access controls, identity management, and data classification concepts. • Ability to participate in an on-call rotation for after-hours security incident escalation. • Ability to manage and maintain enterprise security controls in hybrid (on-prem and cloud) environments. • Knowledge of compliance monitoring tools, data loss prevention (DLP) platforms, and security logging infrastructure. • Knowledge of Microsoft 365 and Azure security features including Purview, Defender, and compliance portals. • Knowledge of IT governance frameworks, compliance requirements, and security best practices. • Ability to work collaboratively with compliance, operations, and IT teams to meet security and governance goals. Must have a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. "Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement. " Physical/Environmental Requirements: Standard office environment. Ability to lift and carry up to 25 lbs. unassisted. Work a 40-hour hybrid work week with on-call availability for two (2) days per month. Sitting for extended periods of time

If you have an interest in serving the community while utilizing your technology experience, apply today. McLennan County Information Technology supports close to 1100 employees across our downtown campus and several remote sites. We strive to continually improve the standards and quality of service provided by our team. We are dedicated to protecting the integrity of the data and systems entrusted to our care by providing a secure network environment. We invest in providing cyber security awareness training to county employees, including incident response training for IT staff. We have reduced the physical footprint of our data center by implementing a high-availability virtual infrastructure and migrating the bulk of our physical servers. It is our desire to continue our movement towards the latest technology solutions. We are committed to assisting Elected Officials and Department Heads in planning, coordinating, and implementing their technology projects. We work closely with our government bodies and vendors for reporting, data interfaces, business solutions and communications. The desktop support specialist is responsible for the day to day support of a broad range of IT services for the County's PCs, monitors, laptops and other network connected or related hardware for onsite and remote locations throughout the county. This position provides customer-focused desktop support to a user base of technical and non-technical County employees with occasional support on an as needed basis to higher level support tasks or partnering with Tier II and Tier III positions. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through the ticket system. Documents, tracks and monitors the problem to ensure a timely resolution. * Testing and maintaining Microsoft OS updates across desktop devices * High support call volume for a wide variety of software and common desktop hardware and multifunction copiers * Equipment moves for various offices as needed, breakdown, setup * Migrating executive level end users to IMAP with LDAP address books * Tracking live inventory ESSENTIAL JOB FUNCTIONS: * Addresses and manages Tier I level questions, service requests, incidents and monitors their status through resolution * Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user networked peripheral devices, workstation hardware, and networking hardware products * Set up, configure, and operate audio/visual, recording and sound equipment at various locations and instruct other operators in the proper use of the equipment * Install, update and troubleshoot various county software on Windows OS * Responsible for accurately preparing and maintaining all records associated with the work performed, including work orders, support tickets, and e-mail communications * Configure PC clients for e-mail * Ability to quickly research solutions to new and unfamiliar technical problems and provide documentation for the team's knowledge base * Act as a project coordinator for the installation of data communication equipment and software. * Routes advanced support requests to the appropriate support tier (systems, networking, managerial) * Train end users on new equipment and software * Completes fixed asset transfers, deployment forms, and prepares such when installing or uninstalling devices and hardware or decommissioned items * Prepares items for auction * Assists in ADA document procedures for placement on the County website * Creates user documentation for IT supported software * Update the internal knowledgebase with issue resolution details * Reports to the Desktop Manager * Regular attendance and timeliness are required LIMITATIONS AND DISCLAIMER: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. EDUCATION: Required: * An associate's degree in Network Administration, Computer Science, Computer Engineering, Information Systems or equivalent formal technical or vocational work experience. SKILLS ~ EXPERIENCE: Required: * 1 year work experience in PC support, computer networking, setting up and configuring PC systems * Proof of current CJIS certification or ability to obtain within 60 days of employment * Current and valid class C driver's license * Thorough knowledge of practices, procedures and techniques of computer and peripheral equipment operation; skill in operating computers and all peripheral equipment; able to demonstrate firsthand knowledge of computer operating systems * Must be proficient in Windows OS and support users operating Windows * Ability to use and support users of Adobe Acrobat, Adobe Reader, MS Office * Ability to learn and support users in various software applications * Ability to install Windows Updates on a prescheduled basis * Must possess strong communication and interpersonal skills in dealing with users and ability to develop and maintain professional working relationships with county officials, department heads, subordinates, and co-workers * Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks. Preferred: * 3 years' work experience in PC support, computer networking, setting up and configuring PC systems * CompTIA A+ Certification DISCLAIMER: McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. This position requires TLETS access, other disqualifiers apply. Visit ******************************************************************** for additional information. All Employees oMust be committed to achieving excellence in assigned duties, always in service of the county and community oMust have ability to earn and keep the trust of fellow employees and the community at large oMust be dependable as an encouraging force for team morale and in overall attendance oMust be approachable and ready to help fellow employees and the general public ENVIRONMENTAL FACTORS: Individual works mostly indoors in a well-lighted air-conditioned office. PHYSICAL DEMAND REQUIREMENTS: While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk. HOURS / SPECIAL CONDITIONS: This position may be required to work a flexible schedule based on the needs of the facility.

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

Details Information Posting Number 2025448 Position Title IT Technician (Cyber Security/Compliance) Position # #9000084 FLSA Non-Exempt Classification Type Temporary/Seasonal/Year-Round Part-time Department Information Technology Job Type Part-Time/Temporary/Seasonal (Non-Benefitted) Work Schedule Approximately 15-20/week Flexible days & times available Monday-Friday between 8am-8pm Hiring Pay Rate $15.00/hour Posting Opening Date 10/06/2025 Posting Closing Date Job Summary Responsible for monitoring, assessing, and remediating cyber security events to secure and protect proprietary, personal, and privileged electronic data on the City of Bryan's network. Essential Job Functions * Utilizes cybersecurity tools used to scan and detect attacks and vulnerabilities on the network. * Analyzes and assesses vulnerabilities in the City's infrastructure (software, hardware, networks). * Performs vulnerability assessments and penetration testing. * Reviews systems logs, IDS logs, and change management logs; makes recommendations for any corrective actions needed. * Helps implement countermeasures to remedy the detected vulnerabilities. * Promotes our corporate-wide IT Security Awareness Program. * Assists with special projects. * Performs related duties as required. * Responds regularly and promptly to work. Minimum Qualifications * Must possess a High School Diploma or GED, plus additional college coursework directly related to Cyber Security, Computer Science, Computer Engineering, or a closely related field. * Must have a firm understanding of network security applications, protocols, and associated hardware. Knowledge, Skills & Abilities Knowledge of: * Applicable information security administration, management, governance, and compliance principles, practices, laws, rules, and regulations. * Cybersecurity standard frameworks, controls, technology, and solutions. * Information technology systems and processes, network infrastructure, data architecture, data processes, and protocols. Ability to: * Identify and mitigate network vulnerabilities. * Troubleshoot and resolve hardware and software problems. * Demonstrate collaborative, respectful, and productive work habits. * Present a professional appearance and demeanor. * Organize workload; establish priorities; and meet established deadlines and standards of work output. * Maintain the absolute confidentiality of sensitive files, data, and materials accessed, discussed, or observed while working with City staff. * Prepare a variety of reports, correspondence, and other written materials. * Be constantly alert and aware of safe working practices and workplace hazards; ability to initiate positive and appropriate corrective action in the event of a sudden accident or equipment failure. * Comply with City and department administrative directives, policies, and procedures. * Demonstrate satisfactory performance and regular, reliable, and punctual attendance. * Provide management with sound, positive advice, and information concerning the incumbent's area of responsibility. * Establish and maintain cooperative working relationships with those contacted in the course of work and communicate effectively with the public and other required entities. Skills: * Strong verbal and written communication skills. * Strong customer service skills, with the ability to respond to customer inquiries with tact and diplomacy. * Strong analytical, problem-solving, organizational, and time-management skills. Licenses, Certifications & Special Requirements * Texas Class C driver's license with a good driving record as measured by the City's evaluation system. * Must be able to access Texas Criminal Justice Information Services (CJIS) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years. Physical Demands Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, driving, bending, reaching, twisting, pushing, pulling, climbing, and using hands and fingers to operate office equipment and machines, and occasionally lifting and/or moving objects up to and including 25 pounds. Working Conditions Work is performed primarily in an office setting or a well-lighted and temperature-controlled working environment. Equipment Work shall be performed with tools, appliances, and equipment approved by those agencies and bodies that have control, authority, or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations. Equipment may include but is not limited to: multi-line telephones, computers, computer peripherals, printers, fax machines, copiers, scanners, and city vehicles. Additional Notes/Instructions for Applicants This is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Quicklink for Posting ***************************************** Supplemental Questions Required fields are indicated with an asterisk (*). * * I understand that prior to submittal I must: 1) Verify the application form includes my complete work history & education. 2) If I have previously applied, verified my application is up-to-date, including current dates of employment. (Note: A resume will not substitute the need to add your work history to the application form.) * Yes * No * * Select the primary way you heard about this employment opportunity: * City of Bryan Website * City of Bryan Social Media * City of Bryan Employment Office * City of Bryan Employee * Friend/Relative * Indeed * Google * Glassdoor * LinkedIn * Facebook * Texas Municipal League * Careers in Government * Television Station * Radio Station * Newspaper * Career Fair (specify location below) * College/University Website (specify school below) * Other Website (specify below) * Other Source (specify below) * Unknown * If known, specify details of source selected above (name, station, location, etc.): (Open Ended Question) * * What is your expected wage/salary for this position? (Open Ended Question) * * If you are attending college, what student classification are you? * Freshman * Sophomore * Junior * Senior * Graduate Student * I have graduated from college/not currently a student * Not Applicable * * List three (3) strengths/skills you possess that you believe would make you a good fit for this position: (Open Ended Question) * * How many hours per week are you available to work? (Open Ended Question) * * What days and hours are you available to work? (Open Ended Question) * * Are you a Texas A&M Student participating (or eligible to participate) in the work study program? * Yes * No * Not Applicable Documents Needed to Apply Required Documents * Resume Optional Documents * Cover Letter * Certification(s) * Letter(s) of Recommendation Bryan Municipal Building 300 S. Texas Avenue Bryan, Texas 77803

IT Support Specialist / Workstation Administrator Required Clearance: SECRET Required Certification(s): CompTIA A+, Network +, and SEC+ CE Required Education: HS Diploma Required Experience: 2-5+ years of related experience Position Description: Exeter is seeking an Intermediate-level Information Technology (IT) Support Specialist to act as the Workstation Administrator supporting the United States Army Fort Bliss Soldier for Life Transition Assistance Program (SFLTAP) functions at Fort Bliss, TX. The SFLTAP Mission Statement is to deliver a world-class transition program that ensures all eligible transitioning Soldiers have the education, training and counseling, necessary to be career -ready in the global workforce. SFLTAP helps Soldiers make informed career decisions through benefits counseling and employment assistance. The Workstation Administrator provides support such as Planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. This is a hands-on position that requires the incumbent to work very closely with government personnel and users. Primary Responsibilities: Serve as primary interface between the organization and the local Network Enterprise Center (NEC). Perform configuration management assignments to formally document and control the functional and physical characteristics of a system, network, or product during its life cycle. Participate in the initiation, coordination, and documentation of plans for items such as software, hardware, documentation, and version releases. Identify and track modifications required to enhance and maintain the installed hardware and software configuration of assigned systems. Function as a technical specialist for computer systems security at SFLTAP. Recommend and participates in the implementation of standard operating procedures, software, and controls for various computer systems to ensure appropriate levels of security. Is responsible for protection measures such as file access controls, software and physical safeguards, and personnel and visitor control. Participate in the development or acquisition of systems software tools and support services for the assignment and management of passwords, user IDs and other software security mechanisms. Assist in the review and evaluation of existing software and procedures and provides methods of reporting and correcting ADP security violations or breakdowns. Accomplish accreditation and certification packages in accordance with agency requirements and timeframes. Ensure that planned and actual software and equipment installation is accomplished in accordance with applicable security policies and regulations. Trains user support personnel and functional users on security policies and procedures. Respond to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble in a problem-tracking database; follow-up as necessary. Provide technical assistance, diagnose and resolve customer reported problems of computer hardware and software at the SFLTAP site. Field incoming help requests from end users via both telephone and work orders. Hardware/Software Support Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems. Identify and refer unresolved hardware and software problems for resolution. Install, configure, troubleshoot and maintain customer hardware and software. Monitor NEC pushed software and updates. Track IP numbers and data-jack numbers for all networked hardware. Establish and resolve connectivity between local systems and NEC systems. Required Skills: Ability to gather, analyze, and present facts. Ability to interpret and apply rules, regulations, and procedures. Ability to apply knowledge of current automation technology and practices. Knowledge of computer security. Knowledge of the objectives, overall design, and operating characteristics of related hardware and software. Knowledge of communications connectivity requirements. Knowledge of computer network administration. Knowledge of data and process modeling methodology. Knowledge of information processing standards and procedures. Knowledge of configuration management regulations, principles, and techniques. Ability to meet and deal with customers using a high degree of tact and diplomacy. Knowledge of LAN and networking technology (capabilities, equipment, operating systems, and topologies), data communications (protocols, architectures, equipment, etc.) Knowledge of the capabilities and application of common micro- and minicomputer hardware, computer peripherals and software, as well as knowledge of Army Information Management and automated data processing guidance. Knowledge of technical analysis procedures to perform hardware and operating system evaluations. Skill in communications, verbal and written, to explain proposals, document network requirements in information planning documents, and to brief program managers. Required Qualifications: DoD SECRET Clearance US Citizenship Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #clearancejobs

Department: Information Technology FLSA Status: Nonexempt Hiring Salary: $15.01 Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we're looking for: Under general direction of the Information Technology Department, the Intern will aid in analyzing, implementing, and maintaining administration of cyber security, systems and network for the City. This internship will give the intern valuable, real-world experience in a complex production environment, as well as providing the departments listed with additional support. The responsibilities you'll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Using EDR and SIEM software, analyze behavior, logs and traffic, develop policies and rules to detect and contain malicious or abnormal activity when necessary. * Using RMM and vulnerability scanning tools in City inventory, audit installed software, operating systems and track vulnerabilities for all unpatched versions. * Assist with projects and prepares reports as directed by Supervisors. * Assess the security posture of systems using STIG and/or other best practice documents. * Assess adequate access controls based on principles of least privilege and need-to-know. * Maintains the absolute confidentiality of all records and information. * Performs other duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: * Have or be working towards a Computer Science or Cyber related degree. * Have or be working towards a certificate in the IT/Cyber field. Required Knowledge of: * Working knowledge of information systems, cyber security tools and technology. Required Skill in: * Excellent oral and written communications skills. * Ability to maintain confidentiality of sensitive information. Required Licenses or Certifications: * Must possess a valid Texas Driver's License. * Consent to and pass a Criminal Justice Information Services (CJIS) background check. Your Work Environment: * Work is performed in a standard office environment and is subject to sitting, standing, walking, bending, and reaching for extended periods of time. * Must be able to safely lift and carry equipment and materials up to thirty (30) pounds. The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Department: Information Technology FLSA Status: Nonexempt Hiring Salary: $15.01 Welcome, ‘ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we're looking for: Under general direction of the Information Technology Department, the Intern will aid in analyzing, implementing, and maintaining administration of cyber security, systems and network for the City. This internship will give the intern valuable, real-world experience in a complex production environment, as well as providing the departments listed with additional support. The responsibilities you'll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Using EDR and SIEM software, analyze behavior, logs and traffic, develop policies and rules to detect and contain malicious or abnormal activity when necessary. Using RMM and vulnerability scanning tools in City inventory, audit installed software, operating systems and track vulnerabilities for all unpatched versions. Assist with projects and prepares reports as directed by Supervisors. Assess the security posture of systems using STIG and/or other best practice documents. Assess adequate access controls based on principles of least privilege and need-to-know. Maintains the absolute confidentiality of all records and information. Performs other duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: Have or be working towards a Computer Science or Cyber related degree. Have or be working towards a certificate in the IT/Cyber field. Required Knowledge of: Working knowledge of information systems, cyber security tools and technology. Required Skill in: Excellent oral and written communications skills. Ability to maintain confidentiality of sensitive information. Required Licenses or Certifications: Must possess a valid Texas Driver's License. Consent to and pass a Criminal Justice Information Services (CJIS) background check. Your Work Environment: Work is performed in a standard office environment and is subject to sitting, standing, walking, bending, and reaching for extended periods of time. Must be able to safely lift and carry equipment and materials up to thirty (30) pounds. The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

This is a Tier-1 desktop support position within the Technical Services Division of the Office of Court Management. The Technical Services Division provides day-to-day technical support to several Harris County court divisions and the Office of Court Management. This support is predominantly phone and email-based, and it includes front-line fielding of technical support requests, initial triage of requests, and communication with end-users pertaining to troubleshooting. A large component of end-user support will be related to Court Case Management System assistance (Tyler Odyssey). The Office of Court Management is a service provider for the Harris County court system, assisting with various technical, administrative, budgetary, and legal functions that support the courts in their mission to provide a forum for the fair, impartial, accessible, and timely resolution of cases. Duties and Responsibilities: * Receive help desk calls and provide initial technical support to court technology users; including judges, court staff, and the administrative office of the courts, using both hands-on and remote control capabilities. * Case management system support (currently Tyler Odyssey) for end-users throughout the Harris County Justice Courts, and County Civil Court at Law. * Initial troubleshooting of computers, printers, scanners, A/V systems, and other technology devices. * Ticket escalation in the event that triage requires Tier-2 support for appropriate resolution. * Work closely with Information Technology team members to collaboratively support the user-base. * Perform basic management of Active Directory including users, groups, computers, and organizational units. * Research and present innovative IT support ideas to utilize in the technology environment. * Field a diverse array of support calls, including helping users resolve non-technology problems by serving as a liaison between users, service-providing departments, and third-party support providers. This includes answering general phone calls and email correspondence directed to the department. * Coordinate with Tier-2 IT team or support requests related to network hardware and configuration, software, audio/video, facilities and building issues, and telecommunications services. Other Duties: * This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. Harris County is an Equal Opportunity Employer ************************************************************************* If you need special services or accommodations, please call ************** or email *************************** Requirements All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy. ****************************************************************************************** Please see testing instructions in the General Information section below. Education: * Associates degree in a related field from an accredited college or university. Licensure: * Valid Texas driver's license (upon hire) Knowledge, Skills, and Abilities: * Willingness to work collaboratively in a team environment, and strong customer service skills are both paramount in this position. This includes the ability to communicate effectively with the Tier-2 IT team, Business Process Analysts knowledgeable about court operations, other Office of Court Management staff, judges, and court staff. * Excellent interpersonal and communications skills both, written and oral. * Knowledge of the Microsoft Windows operating system, as well as Microsoft Office products. * Basic understanding of Active Directory and enterprise computer systems in a Microsoft environment. * Basic understanding of TCP/IP networking. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences * Bachelor's Degree from an accredited university is preferred. * Knowledge of Court Case Management Systems and Tyler Odyssey (CMS) is a plus. General Information Register Online for the HRT Clerical Skills Test using the following link: ****************************************************************************************** * Click the above link to the HRT Clerical Skills Test registration page. * Click on "Apply" to submit your request for testing. * You will receive a test invitation and instructions via e-mail within 48 hours. * You will have no more than 5 business days to access and complete testing. * Your score will be automatically uploaded to your application. * The test may be taken once every 30 days. * Most recent test scores are retained for up to 6 months. Position Type and Typical Hours of Work: * Regular Full-time * Hours will be discussed during departmental interview. Salary: * Depends on Qualifications * Based on 26 pay periods Work Environment and Physical Demands: * Physical ability to lift up to forty (40) pounds and/or move boxes and equipment as needed. * Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching to perform the essential functions. * Will need to occasionally report to off-site locations. Employment is contingent upon passing a background check and drug screen. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. HARRIS COUNTY EMPLOYEE BENEFITS Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Health & Wellness Benefits * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-Term Disability (LTD) Insurance * Employee Assistance Program (EAP) * Healthcare Flexible Spending Account * Dependent Care Flexible Spending Account Paid Time Off (PTO) * Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) * Eleven (11) County-observed holidays * One (1) floating holiday per year * Paid Parental Leave* * Sick Leave Retirement Savings Benefit * 457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: * Professional learning & development opportunities * Retirement pension (TCDRS defined benefit plan) * Flexible work schedule* * METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: ********************** 01 Which of the following best describes your highest level of education completed as it relates to this position? * High School or GED diploma * Associates Degree * Bachelor's Degree * Master's Degree or higher * None of the above 02 Do you have knowledge of Court Case Management Systems and Tyler Odyssey (CMS)? * Yes * No 03 Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check. * Advanced * Intermediate * Basic * Entry Level * Not proficient 04 This role requires a Valid Driver's License (Texas upon hire) Do you have a Valid Driver's License? * Yes, I have a Valid Texas Driver's License * Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date * No, I'm not interested Required Question Employer Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone ************ Website *****************************************************

The IT System Administrator A/V will have in dept knowledge of specified IT systems and audio/visual technologies as well as lead in acquiring, installing, and/or upgrading audio/visual systems, components, and software as needed. They will be responsible for most aspects of audio/visual hardware and system administration to include managing processes and services, configuration of systems, system installation and configuration, network systems, and security. Additionally, they will be responsible for providing technical support in the maintenance and operation of specified audio/visual technologies on premises and/or remote sites. Responsibilities * Supports hardware in electronic cabinets, servers, racking equipment, and other Data Center or network closet equipment * Installs, tests, monitors, upgrades, troubleshoots and repairs assigned computer and audio/visual equipment and software * Maintains firmware and peripherals including network cabling and power cords. Stays current on all assigned hardware * Configures hardware to include upgrades and patches. Proficient with professional broadcast systems such as audio, cameras, directing hardware and software, routers, switchers, multiviewers, encoders, decoders, and more * Installs, tests, documents, modifies and repairs hardware and software related to video, audio, computers, and network devices. * Provide support of video transmission systems, including routing, encoding, and decoding, and other broadcast transmission related hardware * Monitors, analyzes and rectifies technical faults in a variety of broadcast systems * Supports and assists in integration of broadcast system at remote locations * Assists IT with computer, video/tv, microphone and web conferencing installations * Researches software issues with available resources including the internet * Configures software to include upgrades and patches. * Maintains knowledge of assigned technologies with provided training and resources * Maintains various records and documentation for computer and networking systems; Ability to create easily understandable documentation on new and existing systems * Practical knowledge of industry standards such as SDI, HDMI, NDI, NDX, AES audio, SMPTE 2110, Dante, h264, h265, or similar technologies. Ability to create basic signal flow diagrams * Creates configuration and operational guides for hardware and software * Setups and runs virtual calls (Webex) for broadcasts and internal meetings * Resolves user problems; provides guidance for the resolution of complex problems; corrects routine problems by making repairs to computer equipment and/or audio/visual equipment; contacts appropriate resources for additional assistance * Support all Audio/ Visual equipment and troubleshoot all equipment for multimedia, broadcasts, and internal meetings * Works directly with other departments or vendors to resolve technical issues. * Works under general supervision and usually reports to a project leader or supervisor. * Works as project lead when required. * May be asked to perform other duties as assigned Position Type and Typical Hours of Work * Exempt - Full-Time * Flexibility to work evenings, weekends, and holidays is a schedule requirement * In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. Qualifications * High School Diploma / GED * Four (4) years of experience Licenses and Certifications Required * A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire Preferred * Experience with Crestron, Extron and Dante systems Employment Testing Employment is contingent on passing any post-offer pre-employment screening as listed below: Criminal Background Check: Yes Motor Vehicle Record Check: Yes Drug Screening: Yes Physical Exam: Yes Basis of Rating A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview. Supplemental Information * Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi. The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Manages and oversees the development and implementation for application support for operating systems, databases, programming languages, design approaches, middleware, software packages and components. Management Scope: Manages all exempt and nonexempt staff in the Development and Application Support Division.1. Oversees the analysis and design of technology based solutions and/or improvements, to include strategic planning and benchmarking, tracking and reviewing standards, and change management. 2. Defines and staff application support teams responsible for the usability of new and embedded technology applications. 3. Establishes standards for support and development teams covering training manuals, application documentation, and application service level documentation. Works with systems analysts, technical writers and project teams to document system architecture of development efforts and existing applications. 4. Provides expertise on multiple platforms, system integration and compatibility. 5. Performs budget analysis and supports prioritization and rationing of resources to ensure that the comprehensive work plans support the budget. Facilitates relationships with other departments to govern application support and development. 6. Develops and tracks metrics to assure deployment of labor and resources for optimized services. 7. Performs other duties as assigned.Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, Information Technology, or in a job related field of study. Eight (8) years of responsible experience in designing and implementing large, technically complex applications or application enhancements. Special Requirements/Knowledge, Skills & Abilities: Knowledge of project methodologies, software development lifecycle in relational databases and development environment, enterprise architecture and technology operations. Knowledge of local, state, and federal laws and regulations relevant to information technology program areas. Skilled in managing and organizing information technology program activities and identifying problems, evaluating alternatives, and implementing effective solutions. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Must possess a valid Texas Driver's License, with a good driving record. "Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC, et. al., must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement." Physical/Environmental Requirements: Standard office environment.

ADVANCEMENT OPPORTUNITIES IT Applications Admin II IT Applications Admin III This position provides primary support for the Authority-wide information management systems (such as ImageNow and SharePoint) supporting 430+ employees and 13 geographically separated locations. Working independently, this position will provide system administration and business analysis support for assigned systems. Position is responsible for managing strategic activities to include budget, system documentation, and upgrades throughout the system lifecycle. Additionally, the position will conduct or coordinate customer support, routine maintenance activities, and vendor support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Document and administer system according to a System Maintenance Plan which covers routine system activities (configuration management activities, anti-virus updates, backup, etc.). 2. Works with IT managers and other personnel to budget strategically for updates to system hardware and software components. 3. Interacts with customers from the end user to management levels and establishes exceptional customer service through rapid response to user issues. 4. Provides response to problems requiring a higher level of expertise or access to resolve. Documents and tracks all trouble ticket items through Help Desk to maintain historical records. 5. Evaluates and recommends system enhancements, prepares documentation and training programs for assigned systems. 6. Manages accounts, system rights, and access to information, systems, and equipment, ranging from public to highly confidential. 7. Implements, applies, and enforces information security policy. 8. Monitors system resources and optimizes as required. Configures system (CPU, memory, disk partitions, etc.) for optimal performance. 9. Participates in the development and review of plans and specifications for assigned systems. Assists with the design and evaluation of processes, workflows, and equipment. 10. Acts as liaison with business and IT consultants and contractors. Monitors the contractor during break-fix actions and upgrade activities. 11. Assists with the preparation of RFP(s) or bid documents and review of documents to determine the lowest and best proposal or bid. 12. Generates and maintains system architecture for each assigned system. 13. Develops, implements, and tests disaster recovery and continuity of operations procedures. 14. Installs or oversees contractor installation of servers, software, workstations, printers, and other peripheral items. 15. Oversees system hardware and software inventories and defines processes that ensure configuration control and inventory security. 16. Oversees information management strategy for storage, retention, and disposal of records across the Authority. 17. Responds to public records or legal requests to recover official records stored by the Authority. 18. Work with client departments to configure and maintain SharePoint site collections, document libraries, lists, and site pages. 19. Support existing SharePoint implementation across the enterprise and work on future intranet collaborative, employee portal, and external-facing site development projects. 20. Provide expert advice to departmental users and site collection managers regarding the availability of SharePoint functionality to deliver requested business capabilities. 21. Document business requirements, system design, test cases, and production changes, and develop end-user training and reference materials. SUPERVISORY RESPONSIBILITIES This position does not regularly provide work leadership or full personnel management to any employees. FINANCIAL RESPONSIBILITY Purchase computer hardware and software as approved by the Supervisor or Manager. QUALIFICATIONS EDUCATION Bachelor's degree in Information Systems, Computer Science, or related field. EXPERIENCE 3+ years of experience administering enterprise systems. Strong understanding of role-based security, user access management, and compliance auditing. Strong background in developing and documenting workflows using modular, reusable logic to include error handling and escalation paths. Experience in business and system analysis - requirements gathering, process mapping, and stakeholder collaboration. Proficiency in data extraction and BI/reporting tools. Familiarity with system integration methods (APIs, middleware, data sync). Strong documentation, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills across IT and business teams. CERTIFICATES, LICENSES, REGISTRATIONS Valid Texas Driver's license. Security+ or approved equivalent cybersecurity certification. (Upon hire or within 6 months of hire) KNOWLEDGE Knowledge of computer information systems, hardware, software, network, and email systems. Specific knowledge of systems administration and management principles. Knowledge and experience with SharePoint information management and administration. Understanding of Windows Servers and administration. Programming skills in HTML, XML, CSS, and JavaScript. Working knowledge of SQL and databases. Understanding of Web Services. SKILLS AND ABILITIES Hands-on administration experience with Projectmates or a similar platform. Familiarity with Capital Improvement Projects, Design, and Construction project management workflows. Experience integrating cloud applications with finance/ERP systems Exposure to data governance frameworks and cloud data warehouse environments. Familiarity with workflow automation design principles. Project management experience is a plus. GUIDANCE RECEIVED Guided by Department Goals and Priorities. Makes decisions that are guided by overall Departmental goals, priorities, and policies. Job requires interpreting goals and priorities into action steps and delegating responsibility for completion; has broad latitude in regard to methods and approache,s but must obtain approval for actions that have policy, service, or cost implications. WORKING CONDITIONS Duties are generally carried out in an office environment; however, some field work is required and will include abnormal hours. TOOLS AND EQUIPMENT USED Highly complex electronic equipment to include personal computers, network servers, switches, routers, and various other hardware and software-related devices.

MINIMUM QUALIFICATIONS: filled at I, II, or III Pay Level System Support Specialist I Minimum Salary: GR. B14 ( $3,160.21/month) ERS Retiree Salary: GR. A14 ($3,095.33/month) For full and minimum qualifications, please visit: ***************************************************** System Support Specialist II Minimum Salary: GR. B16 ( $3,482.57/month) ERS Retiree Salary: GR. A16 ($3,409.83/month) For full and minimum qualifications, please visit: ****************************************************** System Support Specialist III Minimum Salary: GR. B18 ( $3,875.74/month) ERS Retiree Salary: GR. A18 ($3,793.41/month) For full job description and minimum qualifications, please visit: ****************************************************** This is a Career Ladder position. When filling the available positions, consideration will be given to the selected applicant's education and experience. The Information Technology Division has only one System Support Specialist position available. Applicants need only submit one application for employment.

Join the City of Pharr as a Full-Time Helpdesk Specialist II professional, where your contributions directly impact the community! This onsite role offers an engaging environment where problem-solving skills and customer-centricity are paramount. Collaborate with innovative teams, tackle diverse technical challenges, and enhance your skills in a forward-thinking atmosphere that values energy and professionalism. With a competitive pay of $30,000.00, you'll be rewarded for your dedication to delivering exceptional service. Immerse yourself in a culture that appreciates your expertise and fosters continuous growth. Engage with a dynamic team and become an essential part of our mission to serve the residents of Pharr, TX. You will have benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Embrace this opportunity to advance your career while making a meaningful difference! Your role as a Helpdesk Specialist II As a Full-Time Helpdesk Specialist II at the City of Pharr, you will play a vital role under the general supervision of the Customer Service Manager. Your primary responsibility will be to identify, troubleshoot, and resolve issues faced by users across various applications and desktop systems. You will provide exceptional technical support to end-users from the City of Pharr and TEAMPHARR.NET customers, addressing concerns related to computer hardware, software, and Internet connectivity. Engaging in both phone support and remote connections, you will ensure a seamless experience for users. Additionally, you will track and communicate the status of incident responses, adhering to established protocols for configuration changes, updates, and upgrades. Your expertise will significantly contribute to enhancing customer satisfaction while fostering a culture of innovation and problem-solving within the team. What matters most To excel as a Full-Time Helpdesk Specialist II at the City of Pharr, you will need a robust skill set that aligns with the demands of the position. A strong knowledge of computer systems is essential, as you will be troubleshooting various applications and desktop environments. Familiarity with work order tracking systems will help you efficiently manage and document incidents. Proficiency in Microsoft Word, PowerPoint, and Excel is crucial for preparing reports and communication materials. Additionally, excellent verbal and written communication skills in both English and Spanish are necessary to effectively assist a diverse clientele and ensure clear, concise support. This combination of technical proficiency and interpersonal skills will empower you to thrive in this dynamic, customer-focused role while enhancing the overall user experience within the City of Pharr and TEAMPHARR.NET. Knowledge and skills required for the position are: Knowledge of computer systems. Knowledge of work order tracking computer systems. Proficient in computer software such as Microsoft Word, PowerPoint, Excel. Excellent verbal and written communications skills in both English and Spanish. Get started with our team! If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck! Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Join the City of Pharr as a Part-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With an hourly pay rate of $12.98, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction. If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. Take the leap into an exciting career where your skills will shine and grow within a thriving organization! Are you excited about this Helpdesk Specialist job? As a Part-Time Helpdesk Specialist at the City of Pharr, you will serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high-quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers, demonstrating your commitment to problem-solving and customer-centricity. This position offers a stimulating environment where your technical skills can flourish while directly benefiting the community. Are you the Helpdesk Specialist we're looking for? To thrive as a Part-Time Helpdesk Specialist at the City of Pharr, candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows-based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call center environment and its duties will set you apart, complemented by knowledge of computer systems and work order tracking systems. The ability to excel in a fast-paced environment is essential, as you will frequently troubleshoot various technical issues while maintaining a high standard of customer service. Strong problem-solving skills, paired with effective communication and multitasking abilities, will ensure your success in this pivotal role. Knowledge and skills required for the position are: Experience in technical computer Network or software support in a windows computer - based network preferred. Bilingual English/Spanish preferred. Knowledge of call center environment and duties. Knowledge of computer systems and work order tracking computer systems. Capable of working in a fast-paced environment. Connect with our team today! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck! Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

It's a great time to be in Pflugerville! The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork. All City of Pflugerville employees, both full-time and part-time, are able to take advantage of a generous 457 deferred compensation plan and a 100% paid employee assistance program that offers financial, legal, mental, and career coaching and much more! Most City job postings remain open for 30 days, though some may be extended. Hiring managers typically begin contacting applicants within 1 - 30 days, but in some cases, contact may occur up to 60 days after posting. If selected for an interview, you will be contacted directly by the hiring manager. Applicants who do not meet the minimum qualifications will usually receive a notification within 30-60 days. If you have not heard back after that timeframe or have questions about your application, please contact People & Culture. Job Summary Under general direction, the SCADA Network Technician provides technical support for the City's Water and Wastewater Operational Technology (OT) and Supervisory Control and Data Acquisition (SCADA) systems. This position performs routine installation, configuration, monitoring, troubleshooting, and maintenance of SCADA-related network equipment, servers, and communications at plants and remote facilities. This includes industrial switches, cellular routers, fiber networks, firewalls, secure remote access, and SCADA server connectivity. Work involves following established procedures, documenting system changes, and assisting with network and SCADA equipment upgrades. The technician supports operators, plant staff, and vendors by ensuring reliable connectivity and communications for PLCs, HMIs, servers, and related OT equipment. Duties include regular fieldwork, responding to service requests, providing support during outages and scheduled maintenance, and assisting with ongoing modernization projects, including network segmentation, fiber ring improvements, cellular upgrades, and cybersecurity initiatives. This position requires practical problem-solving, attention to detail, and effective coordination with operators, technicians, and vendors. Essential Job Functions and Other Important Duties * Install, configure, and maintain SCADA network hardware, including industrial switches, routers, cellular modems, and fiber connections, following established guidelines. * Monitor SCADA network performance, device status, alarms, and connectivity using approved tools. * Assist with updating IP addresses, VLANs, subnets, and device configurations under the direction of supervisory or senior technical staff. * Perform routine firmware updates, backups, configuration checks, and preventative maintenance. * Support SCADA servers, PLC/HMI communications, and network reliability through troubleshooting and repair tasks. * Respond to service tickets, user requests, and field support needs at the water/wastewater plant and remote sites. * Document work performed, configuration changes, wiring updates, network diagrams, and equipment inventory. * Assist in SCADA and OT modernization efforts such as equipment replacements, network segmentation tasks, and device upgrades. * Follow established cybersecurity procedures, device hardening steps, and secure remote access instructions as directed. * Participate in disaster recovery testing, redundancy checks, and scheduled network maintenance activities. * Communicate effectively with operators, technicians, vendors, and supervisors regarding system status, issues, and scheduled work. * Perform other related duties as assigned. Job Qualifications Formal Education: Associate degree in Networking, Information Technology, Operational Technology, or related field; or equivalent technical training. Relatable Work Experience: Three (3) years of related technical experience in networking, SCADA/OT support, or a similar field. Training, Licenses, and Certifications: Networking, IT, or cybersecurity certifications such as CCNA, Network+, Security+, Moxa Industrial Networking, or related OT/ICS certifications. Valid Texas Driver's License. Required Qualifications: Experience in municipal water/wastewater operations, SCADA systems, OT modernization, or Moxa equipment. Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Knowledge, Skills, and Abilities Needed & Environmental Factors and Other Physical Requirements Solid working knowledge of industrial networking, VLANs, routing, redundancy concepts, and basic network configuration. Knowledge and hands-on experience with cellular communication, private LTE, modem failover, and secure remote access tools. Understanding of SCADA architectures, PLC/HMI communication methods, and SCADA/SQL server connectivity. Basic understanding of OT cybersecurity practices and secure network segmentation principles. Knowledge of standard practices in network administration, user access procedures, and security guidelines. Familiarity with technology systems, hardware integration, and routine system support processes. Ability to present information clearly and respond to questions from managers, staff, and vendors. Ability to follow established procedures and complete tasks with minimal direct supervision. Ability to apply problem-solving skills and sound judgment within defined guidelines and procedures. Ability to handle multiple tasks or assignments on time. Skill in troubleshooting hardware, software, and SCADA network equipment using standard diagnostic methods. Ability to provide effective and courteous customer service to employees at all organizational levels. Ability to identify and resolve network or system issues across multiple platforms using established tools and procedures. Strong verbal and written communication skills and ability to maintain positive working relationships with City staff, external agencies, and vendors. Work may involve office, plant, and field environments, including confined spaces and outdoor areas. Ability to lift and carry up to 50 lbs. of equipment. Visual acuity, speech, hearing, manual dexterity, and hand-eye coordination required to operate tools and equipment. Regular 40-hour workweek, Monday-Friday, with occasional overtime as needed. Must be available for after-hours callouts during SCADA/network outages or emergencies. If you are someone interested in making a difference in the community and wish to be a part of the Pflugerville team, go to pflugervilletx.gov under Employment Opportunities and apply today! For more details about the benefits offered by the City, please visit: Benefits | Pflugerville, TX - Official Website Benefits Overview: * 10 hours of vacation leave per month. * 8 hours of sick leave per month. * Medical insurance and benefits provided at zero premium cost to the employee. * 50% employer dependent health benefits premium contribution. * Dental benefits are provided at zero premium cost to the employee. * 24 hours of paid personal holiday leave each fiscal year. * 10 wellness hours each fiscal year. * Retirement plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a City contribution match of 2 to 1 (14%) at retirement. * Military leave. * Education reimbursement assistance. To learn more about the benefits offered by the City of Pflugerville, please visit Benefits | Pflugerville, TX - Official Website. Employer City of Pflugerville Address PO Box 589 Pflugerville, Texas, 78691-0589 Phone ************** Website ***************************************************

Under direct supervision, installs, configures, operates, and maintains network environments Wide Area Network (WAN). Local Area Network (LAN) and Wireless Network (WN), software and related infrastructure and performs related duties as assigned. Responsibilities 1. Participates in the installation, configuration, maintenance and operation of network environments (WAN, LAN, WN) and associated equipment (switches routers, firewalls, controllers, access points, load balancers) to meet application and core service requirements; manages and monitors network environments, troubleshoots/resolves identified and reported problems. 2. Implements, maintains, and operates connectivity for ‘internet' and ‘cloud solutions'. Implements, maintains, and operates data protection and system disaster recover solution; ensures data and systems are backed up, and network environments are secure by performing security monitoring, vulnerability scanning and remediation. 3. Performs asset life cycle management for network equipment and software. Assists in the maintenance and operation of a Data Center; implements and manages cabinet, cabling, and power configurations. 4. Serves as technical expert on projects, interacts with project teams, vendors, and other agencies to gather requirements; researches and recommends network environment solutions; provides technical guidance for solutions, coordinates equipment deployment and participates in systems installation, configuration, and testing. 5. Performs other duties as assigned. Qualifications Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, or in a job-related field of study. Two (2) years of related work experience which involved the maintenance of WANs, LANs, WNs, software and related infrastructure. Special Requirements/Knowledge, Skills & Abilities: Knowledge of Data Center design, management and operations, architecture of network environments (WAN, LAN, WN), software-defined networks, disaster recovery data protection operations; information security as it pertains to network environments “cloud” technologies; project management and research techniques; the concepts, practices and procedures of other information technology fields and the interaction with network functions. Maintain effective working relationships, communication clearly, orally and in writing, with varying levels of the organization with varying technological understanding. Required to be on call. Must have a valid Texas Drivers License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. The position requires the knowledge of the following: Wireless Connectivity Services Local Area Network Connectivity Services Wide Area Network Connectivity Services Internet Connectivity Services Remote Connectivity Services Firewall Services Load Balancer Services Internet Filtering Services Security Services “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: On call 24/7 technical support may be required. Requires prolonged sitting, standing, walking, and the ability to lift files, boxes, and other materials up to 20 lbs., unassisted.