City wellness coordinator job description

WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

(this is a part-time position requiring Thursday and Saturday AM availability)

A WW Studio Guide channels a passion for a healthy lifestyle into inspiring others at every step of their wellness and weight loss journeys.
A WW Studio Guide aids new member recruitment and current member retention efforts.

Our Guides assist in helping members develop healthy habits by eating healthier, while still enjoying foods they love, moving more, sleeping better, and shifting their mindset. The WW Studio Guide is responsible for personalizing individual wellness check-ins and using empathy to create superior, branded, one-on-one interactions.

Key Responsibilities:

Deliver An Exceptional Studio Experience by:
Creating a welcoming environment for members and conducting Wellness Check-Ins.Enrolling and processing members in the WW system and completing cashless sales transactions. Establishing rapport with members and showing empathy during one-on-one interactions, actively listening and questioning.Creating a safe, engaging, and personalized experience for each member. Serving as an expert in WW's scientifically proven methodology for building healthy habits, weight loss and holistic wellness.Bringing your own personal energy to the Studio and sharing expertise of WW digital tools and offerings.

Build Strong Connections In the Community by:
Actively seeking opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.

Focus on Member Recruitment and Retention by:
Developing personal connections with our members and providing them support and encouraging them to return to the studio. Identifying our members' needs and recommending the right WW products or services.

Other Duties
Ensure PPE guidelines are followed for each workshop.Stock shelves with consumer products for purchase.

Requirements:
Passion for wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals, leads by example.Passion for WW brand (current WW members preferred).Empathetic and comfortable building rapport with our members.Excellent at active listening and able to connect members to the WW products.Social media and tech savvy.Retail sales or customer service experience preferred.Comfortable to work independently.Ability to complete some of your work at home (i.e. workshop prep, reading emails, etc.).Able to travel to our workshop locations (up to 25-mile radius preferred).Available to work a flexible schedule, with a minimum requirement of 3 Studio Workshops each week.Able to lift 25 pounds. Places high value on encouraging sustainable, science-backed approaches to wellness. Can separate facts from fads. Excellent reading comprehension and verbal and written communication skills.Strong active listening skills.Computer skills (G Suite, web-based applications).

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

At Cano Health , our culture is a “family of families”, growing stronger together to improve the lives of our patients, communities, and our associates. A culture that succeeds because of the hearts and minds of our people. Our values and guiding principles transform our lives with purpose and passion, becoming one focused source of hopeful change. A leadership culture that cultivates and empowers our people to gain ownership for their contributions and success. The Cano Movement is proof of what everyday people with a passion for health care can accomplish together.
Join the Cano Movement! The movement that doesn’t just offer a job, it offers an opportunity to serve and grow with purpose. At Cano you will be part of a collaborative team, dedicated to the pursuit of health & wellness excellence.
Cano Health offers competitive salaries, medical, dental & vision insurance, employee mental health program, paid time off, paid holidays, 401(k) with employer match, employee stock purchase program, tuition reimbursement and much more.
The Wellness Coordinator typically welcomes members and/or visitors and works to ensure that they have a safe and enjoyable experience. The Wellness Program Coordinator facilitates health, wellness and recreational programs for a Senior Population (65+ years). Develop, implement and deliver daily wellness activities that take place at the Wellness Center, to include music and dancing, nutritional and educational courses, and fitness center activities.
Responsibilities:
• Plan, and lead activities and programs that enrich the lives of Cano Health patients.
• Create structured curriculums designed to engage Cano Health patients in health, wellness and social activities.
• Greet and interact with members and/or visitors as they enter and exit the wellness center.
• Maintain a calendar of activities and events that are designed to provide Cano patients with a positive, fun-filled and engaging experience.
• Keep accurate attendance in eCW for all patient, following the workflow as required.
• Educate and enforce fitness center rules and regulations
• Ensure each patient signs the fitness center waiver, if applicable.
• Perform set-up and clean-up responsibilities for each activity, including equipment used.
• Develop and maintain relationships with local senior centers and health plans to establish an active network of resources.
• Notify manager and facilities department of any incidents or repairs needed.
• Complete accident/incident reports and submit to manager within 24 hours of the incident.
• Communicate hours of operation and promote class participation to patients.
• Provide patients with information regarding benefits and activities of Wellness Center.
• Arrange for transportation for patients attending the Wellness Center as needed.
• Ensure necessary inventory of items needed at the Wellness Center is kept.
• Follow departmental safety, personnel, and administrative policies, procedures and ordinances.
• Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
Qualifications:
• High school diploma or GED minimum.
• One to three years’ experience in recreation, physical fitness facility, country club or customer service industry.
• First-aid training and CPR/AED certification required. Due to the physical nature of the position, the ability to set up large equipment (i.e. Spin bikes etc.) and lift at least 35 pounds.
• Experience with activity or events planning is a plus
Cano Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Under the direction of the Membership and Wellness Director, the Membership and Wellness Coordinator assists with leading the center membership and wellness staff members in all member connection and retention initiatives related to the center and wellness programming. The Coordinator will assist with managing the day-to-day operations of health and wellness programs, welcome center and wellness floor operations. The Coordinator is accountable for enhancing the member experience in order to drive relationships with and between members and increase membership acquisition, engagement and retention. They will be an advocate, key leader and set standards for driving a superior member experience.

The coordinator will step in to teach and train (with proper certification), as needed, and will work in ratio on the wellness floor and welcome center as needed. A strong focus is placed on driving a superior member experience, enhancing the membership connection/engagement, thereby leading to increasing member satisfaction and retention.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Membership Enrollment

* Supports membership enrollment including meeting/exceeding revenue goals (net), This includes:
* Working with Membership and Wellness Director and membership team to identify, document and follow-up with prospects and convert prospects to members.
* Giving prospect tours and providing other enrollment and marketing support as needed including web and/or social media communications and engagement.
* Conducting new and returning member orientation and assisting in ensuring a seamless transition based on member-specific needs and interests.

Membership Engagement and Retention

* Facilitates member connection and commitment to YMCA programs and services and collaborates with Membership and Wellness Director to ensure that member experience is consistent, integrated and aligned to YMCA goals for member experience and engagement. This includes:
* Works with Membership and Wellness Director and center leadership staff to implement member retention and outreach strategies to increase member satisfaction and retention rates.
* Provides a visible presence in the center and actively interacts with prospects and members to ensure member and prospect needs are met.
* Increases member engagement and program participation by introducing members to other members, and using member profiles and interactions to tailor suggestions for new programs, services, or activities.
* Facilitates with program operation teams to identify and tailor program/services to member needs and interests.
* Proactively identifies and resolves member issues and concerns.

Membership/Wellness Administration

* Assist in managing daily business and administrative functions as it pertains to membership, wellness and programming, including but not limited to membership reporting, collection, sales, and cash handling in adherence to YMCA policies and procedures. This also includes:
* Collaborating with YES Center, Accounting and others to ensure seamless processing of member transactions and administration
* Generating membership, enrollment and revenue reports as needed
* Ensuring member accounts and other administrative tasks are up-to-date and accurate.

Membership/ Wellness Center Operations

* In partnership with the Director, provides leadership to wellness center operations and administration to ensure a best in class membership experience.
* Assist in scheduling membership and wellness staff.
* Assists director with approving membership and wellness staff payroll.
* Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.

Safety and Risk Management

* Ensures all Tampa Y standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
* Ensures all membership and wellness staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.

Team Leadership

In partnership with the Director:

* Assist Director with hiring, developing, motivating and retaining a team of membership and wellness staff members committed to the YMCA's mission.
* Advocates for association-wide practices and is a source for innovative ways to grow the membership base, and practices through programs, member experience and retention.
* Leader-on-Duty Shifts > Will serve as Leader-on-Duty within the Leadership Team monthly schedules.
* Provides collaborative leadership and support to the center as a whole.
* Completes all job related trainings as required.

Education/ Experience Required:

* Associate's degree in business administration, exercise science or related field; or equivalent experience preferred.
* Two or more years of face-to-face member relations or customer service experience in a high-traffic, consumer-driven environment preferred
* Demonstrated ability to develop and maintain relationships with members/customers
* Proven, successful inside sales experience with new or existing members/customers
* Supervisory or team leadership experience with the demonstrated ability to engage, develop and motivate team members.
* Familiarity with community engagement and use of social media platforms.
* Demonstrated critical thinking, problem-solving and issue resolution skills with the ability to proactively identify and resolve customer/member issues.
* Demonstrate ability to muti-task and adapt to changing contexts and priorities.
* Highly motivated with the consistent ability to meet/exceed goals.
* Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
* Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.

Certifications/Trainings Required:

* Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
* Maintain position-specific required certifications as stated in the training matrix.