How to hire a civilian service employee

How to hire a civilian service employee, step by step

Here's a step-by-step civilian service employee hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a civilian service employee job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new civilian service employee
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a civilian service employee, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a civilian service employee to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a civilian service employee that fits the bill.

   This list shows salaries for various types of civilian service employees.

   Type of Civilian Service Employee	Description	Hourly rate
   Civilian Service Employee	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-22
   Customer Care Representative	A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer... Show more	$12-19
   Representative	Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living... Show more	$11-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Minor Maintenance
   • Data Entry
   • Customer Service
   • Safety Procedures
   • Travel Arrangements
   • Payroll
   • Front Desk
   • Food Preparation
   • Customer Orders
   • Customer Complaints
   • HR
   • Sales Floor
   • Developmental Disabilities
   • Computer System

   Check all skills

   Responsibilities:

   • Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
   • Maintain availability to answer payroll questions and resolve errors.
   • Assist with preparation for meetings including PowerPoint presentations and all materials.
   • Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
   • Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
   • Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

3. Make a budget

   Including a salary range in your civilian service employee job description is one of the best ways to attract top talent. A civilian service employee can vary based on:

   • Location. For example, civilian service employees' average salary in mississippi is 54% less than in california.
   • Seniority. Entry-level civilian service employees 48% less than senior-level civilian service employees.
   • Certifications. A civilian service employee with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a civilian service employee's salary.

   Average civilian service employee salary

   $16.04hourly

   $33,362 yearly

   ---

   Entry-level civilian service employee salary

   $24,000 yearly salary

   Updated December 19, 2025

4. Writing a civilian service employee job description

   A civilian service employee job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a civilian service employee job description:

   Civilian service employee job description example

   + **Join our (** **_Consulting)_** **Team** At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work Join our team. Because transformation takes a workforce. Learn more at careers.alight.com About the Role **The work you will do**
   + **Job responsibilities**
   
   Responsible For Processing And Meeting Targets Given For The Same
   
   • Responsible For Second Level Verification Of Data If Required
   
   • Providing Feedback On Quality Issues Found During Audits
   
   • Responsible for timely escalation of production related issues
   
   • Responsible For Maintaining Accuracy
   
   • Prioritises, allocates and actions daily tasks to be accomplished to meet SLA
   
   • To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
   
   • Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
   
   • Calculates, prepares and transmits manual payments and third party disbursements
   
   + **Requirements**
   
   • 2 years' experience would be preferred
   
   • PC Literacy - Word and Excel (Basic Level) Skills
   
   • Good communication skills
   
   • Commitment to achieve deadlines
   
   • Learning Attitude
   
   + **Job requirements**
   
   + Ensuring ISMS Compliance Of The Team
   
   + • Adhering To Company Policies, Rules And Regulations
   
   + • Following Quality Processes Thoroughly - Checklists, Standards Etc.
   
   + On Process • Adhering to Work Timings, Leave Schedule
   
   + **Working with us**
   
   + By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. **Our commitment to Diversity and Inclusion** Alight believes **diversity** **should be visible, valued, and sustained** throughout the organization. And we're committed to enabling an **inclusive culture of belonging** that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve **.** As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. **Diversity Policy Statement** Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. **Authorization to work in the Employing Country** Applicants for employment in the country in which they are applying ( **Employing Country** ) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. _Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units_
   
   We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
   
   **DISCLAIMER:**
   
   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
   
   .

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5. Post your job

   To find the right civilian service employee for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with civilian service employees they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit civilian service employees who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your civilian service employee job on Zippia to find and recruit civilian service employee candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit civilian service employees, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new civilian service employee

   Once you've found the civilian service employee candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new civilian service employee first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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