Civilian service employee jobs near me - 449 jobs

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers' needs and presents possible options Requirements The Ideal Candidate will have, among other skills and abilities: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers and team members Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners mindset; takes ownership over everything within scope of responsibility Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job Proactive approach; identifies and solves problems Adaptability; flexible to shifting priorities and a changing environment Desire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. ** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards. Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients. Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships. Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis. Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes. Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates. Seeks guidance from the appropriate resource on significant non-routine issues. Documents and reports on errors made by all other Utility departments. Works overtime as needed. Other duties as assigned. Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members. Strong organizational skills with the ability to handle multiple tasks simultaneously. Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office. Good problem-solving skills and attention to details. College-level course work in a general or business administration area or equivalent experience. Minimum 6 months customer service experience in a general business environment or equivalent experience.

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Responsibilities Responsible for providing excellent customer service for sales reps, customer, and internal staff Adhere to company scripts, policies and quality standards. Ability to handle high call volume and multitask Provide accurate information regarding products, services, policies and procedures. Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management Performs monthly call tracking Performs quarterly time tracking Responds same day to all voicemails, emails, and Teams messages received within working hours Qualifications High school diploma or GED Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.) The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form Previous call center, customer service experience is preferred The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role The successful completion of a ninety (90) day orientation period Additional Information This role is Monday- Friday with the hours of 9:30am-6:00pm This role is onsite. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify.

Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home USA Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation:Work from home and take surveys to earn Money.There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.Opportunities to earn rewards. Responsibilities:Take part with work from home surveys/studies by following written and oral instructions.Participate in research focus groups.Each panel receives a complete written study.If products or services are provided, you must actually use them. Needs:You must have a working camera on your smart phone or a webcam on your desktop/laptop.Access to reliable internet connection is essential.You would like to be fully involved in one or more of these topics.Capacity to understand and follow written and oral instructions. Job Benefits:Participation in online and in-person discussions.If you work remotely, there is no commute.No minimum hrs. This is a work from home job.Get free samples from our partners and sponsors for your feedback on their products.Participate in product testing and see products before the public.Part-Time job. Work from Home. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home. * Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job. APPLY If you are the kind of person who is self-motivated and comfortable working on your own at home, take pleasure in such job as email client service, data entry as well as review products, then you are the person we are seeking. Data entry clerks originate from all different backgrounds consisting of, data entry, telemarketing, client service, sales, clerical, assistant, management assistant, receptionist, telephone call facility, part-time. APPLY AT : ***********************************************

Job Description Licensed Insurance Customer Service Representative (State Farm Experience Required) Remote Option Lynn Heinrich State Farm Agency is seeking an experienced State Farm Team Member who excels in customer service and relationship management. This is a service-focused role supporting a well-established agency with a large, loyal client base built almost entirely on referrals no cold calling or outbound prospecting. With over 40 years as a State Farm Agent, Lynn has built what many team members describe as a dream agency stable, professional, and client-focused. For the right experience level, this role may be fully remote from anywhere in the U.S. MUST have recent STATE FARM experience and an ACTIVE Property and Casualty insurance license. What Youll Do Provide exceptional service to existing State Farm clients Handle policy changes, coverage questions, billing inquiries, and claims follow-up Support high-value homeowners and clients with complex insurance needs Maintain accurate documentation and ensure compliance with State Farm guidelines Build long-term client relationships through professionalism and responsiveness What Were Looking For Prior State Farm agency experience is required Active Property & Casualty license required Life & Health license preferred, but not required for the right candidate Strong customer service and communication skills Experience servicing high-net-worth clients or homes over $1M is a strong plus Spanish speaking is a plus, not required Compensation & Benefits Salary: $45,000 $70,000, based on experience and knowledge 24 weeks paid leave, depending on experience 100% employer-paid health insurance Blue Cross Blue Shield PPO ($2,500 deductible / $8,050 max out-of-pocket) $200/month employer contribution to Health Savings Account (HSA) Annual Christmas bonus based on agency performance and revenue Stable book of business with referral-based clients No cold calling, no pressure sales environment Why This Agency This role is ideal for a seasoned State Farm professional who wants to focus on servicing great clients, not chasing leads. Team members consistently describe this agency as supportive, respectful, and professionally run a place where experience is valued and work-life balance is real. Remote option available for highly qualified candidates with State Farm experience. Apply today if youre ready to put your experience to work in a service-first, low-stress agency environment.

Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Active enrollment in a cosmetology program or active cosmetology license Acceptable background check Able to use point-of-sale software

Daily activities include inbound and outbound calls, setting appointments, making presentations to union members requesting our benefits, basic computer skills, completing necessary paperwork, quality control and leadership development. Requirements: Good verbal communication skills. Have excellent customer relations and communication skills. Optimistic and positive attitude with high energy Interacts effectively with individuals and groups Maintains a good rapport with customers Customer service and/or customer sales experience preferred Interacts effectively with all levels of management and employees Is a team player Legally authorized to work in the United States/Canada. Benefits: Full benefits 100% telecommuting Flexible work schedule with option to work from home Weekly pay and monthly performance-based bonuses Chance to win a free trip for you and a guest to the Bahamas, Cancun, Las Vegas and other exciting locations for an annual company convention

Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Acceptable background check Able to use point-of-sale software

Healthcare Customer Service Associate - REMOTE Position Type: Full-Time | Remote Pay Rate: $17.75/hour base pay plus an additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election).If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is placed in a 401(a)-tax deferred account where 3% of the funds are matched by the company. If the candidate needs health, vision, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected. Position Summary & Metrics: Widescope Consulting and Contracting is hiring 11 Customer Service Associates (CSAs) to support a healthcare-focused customer service team. In this role, you will provide professional, accurate assistance to patients, providers, and members, with a focus on servicing Veterans and their families. This is not a production contact center role. It is a position where delivering accurate and high-quality information to providers and Veterans is essential. Performance is measured by the amount of time you are logged into the system for work, how accurately you track non-work time such as lunches and breaks, the quality of your calls, and your adherence to the processes and procedures introduced during new hire training. Previous experience handling healthcare claims or provider calls is highly valued. Success in this role requires a strong focus on accuracy, attention to detail, and a commitment to providing an outstanding experience to the Veterans and providers we serve. What You Will Do: Inbound Call Customer Interaction: Respond to calls, emails, and chat inquiries regarding healthcare services, benefits, and claims. Assist patients and providers in navigating healthcare plans and resolving concerns. Problem-Solving & Issue Resolution: Identify customer concerns and provide solutions or escalate as needed. Manage follow-ups to ensure timely resolution. Administrative Support: Handle data entry, case documentation, and maintain accurate customer records. Collaboration & Teamwork: Work cross-functionally with claims, billing, and care coordination teams. Share best practices with teammates to improve service delivery. Customer Education: Educate members about health services, benefits, and coverage options. Explain claims processes, billing procedures, and how to access healthcare services. Compliance: Adhere to confidentiality and HIPAA compliance when handling customer data. Follow company protocols for customer interactions. Who We Are Looking For: Effective multitaskers who can listen, type, and problem-solve simultaneously Can remain calm under pressure and capable of managing sensitive or emotional conversations Comfortable using dual-monitors, PC-based systems, and call center software Independent and proactive in a fully remote, distraction-free home office Minimum Qualifications: Reside in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA At least 2 years of experience in healthcare-related customer service or call center roles (Medicare, Medicaid, TRICARE, VA preferred) Technical Skills: Comfortable with PC-based systems and experience working with call quality systems and CRM tools (Salesforce, NICE, Microsoft Dynamics, etc.) is a plus. Strong verbal and written communication skills Ability to assess and resolve customer issues Must be able to handle challenging customer interactions professionally and calmly Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions Remote Work Requirements: A quiet, dedicated home workspace free of distractions Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up) Wired internet connection (LAN) preferred Ability to perform basic troubleshooting with phone support from tech team Company-provided equipment (computer, monitors, webcam, headset, cables) and support. Training & Schedule: 5 weeks of live, paid virtual training (MS Teams) Must attend all training sessions with camera on, in full-view, and with full engagement No absences allowed unless in emergency situations Full attendance is critical for success in this role Why Join Us? This is a service-focused role supporting a larger healthcare initiative. As a Widescope team member, you will join a team dedicated to a mission-driven environment where quality and compassion come first. You will be part of a supportive team that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful impact through exceptional service.

Who we want: You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client's satisfaction. We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution. Use your great verbal and written communication skills to provide excellent service to our merchants. Basic requirements for consideration: Resume with application High School diploma or GED Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality). Quiet and secure working environment free from background noise and be able to guard client confidential information. Familiarity with computers and internet navigation Internet speed requirements: To test internet speed, visit ***************** and click GO - results will display at the top of the page o Ping less than 50 ms o Download greater than 12.0 Mbps o Upload greater than 2.0 Mbps Preferred qualifications: Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution Strong work tenure with previous roles lasting a year or more

HIRING NOW - Remote Customer Service Rep | No Experience Needed | Weekly Pay Company: Globe Life AO Job Type: Full-Time / Part-Time Why Join Us? Looking for a remote career with growth, flexibility, and uncapped earning potential? Globe Life AO has been protecting families for 65+ years and is now expanding our remote team nationwide. No experience? No problem - we provide paid training, weekly pay, and union-backed benefits. This is perfect for: Recent grads ready to launch their career Career changers looking for stability & growth Anyone motivated to work from home with weekly income What You'll Do Handle inbound/outbound calls, emails & chats with clients Provide client support with claims, policies & enrollments Update digital records & stay organized using CRM tools Run virtual consultations (Zoom/phone) from your home office Hit simple team & individual performance goals What We're Looking For No experience required - full training provided Strong communication skills (written & verbal) Reliable internet & basic tech knowledge (Zoom, email, CRM) Positive, professional, and motivated attitude Must be 18+ and authorized to work in the U.S. Willing to get a Life & Health License (we'll guide you) Pay & Perks Weekly commission-based pay + bonuses Uncapped earning potential ($60K-$120K+ first year possible) Residual income from client renewals = long-term stability Flexible schedules - part-time or full-time Union-backed benefits (life, health, retirement) Career growth into leadership in as little as 90 days Fun incentives, contests & even travel rewards! Why Work Here? At Globe Life AO, your hard work = direct results. No waiting years for promotions - we reward performance, not tenure. With our proven training, supportive team, and fast hiring process, you can start building your career and income this week. Job Board Keywords (SEO Boost) Remote Jobs | Work From Home | Entry-Level Remote | Hiring Immediately | Weekly Pay | Customer Support | Insurance Jobs | Client Service Rep | Remote Sales | Flexible Hours | No Experience Needed | Apply Today Start Tomorrow How to Apply Click Apply Now and our hiring team will reach out within 24-48 hours to schedule your virtual interview. No resume? No problem - just bring your motivation and internet connection. 👉 Don't wait - interviews are filling fast. Start your remote career today with Globe Life AO!

Remote Customer Interaction Specialist - Start at $19/hr, No Degree Needed Do you thrive in a role where you can help and connect with people? We're searching for spirited individuals to join our team as Remote Customer Interaction Specialists. Work from the comfort of your home, ensuring that every customer interaction is both effective and memorable. Responsibilities: Respond to customer inquiries with accuracy and empathy, ensuring a satisfactory resolution. Handle customer issues with professionalism, aiming to exceed expectations. Maintain clear and effective communication, both written and verbal, across all customer contacts. Cultivate a positive and supportive interaction environment for all customers. We Are Looking For: Individuals with a robust passion for customer service and a friendly demeanor. Excellent communication skills, adept at handling various customer scenarios. The ability to work independently, efficiently managing workload and priorities. Comfort using technology and navigating multiple software platforms. What's In It For You: The opportunity to work from anywhere with a fully remote setup. Flexible working hours to suit your lifestyle. A competitive starting salary of $19 per hour, with opportunities for advancement. Career development opportunities in a nurturing and dynamic environment. Apply Today and Make a Difference: Additional Information: No previous experience or degree required. Candidates need to ensure they have a quiet, professional workspace and a reliable internet connection. All applicants must undergo a background check. Our company is an equal opportunity employer committed to diversity and inclusion in all its forms. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. Position Summary We are seeking a detail-oriented and customer-focused Account Creation Associate to join our team and work remotely. In this role, you will assist customers over the phone by providing information about our internet packages, entering account information, performing quality assurance, data entry, scheduling, and maintaining confidentiality. Your primary responsibility will be to help guide potential customers in selecting the best internet package to meet their needs while accurately processing package data. The ideal candidate will possess excellent organizational skills, attention to detail, and exceptional communication skills. This is a fast-paced environment and requires an individual who can work with little supervision and is self-motivated. In this role you will: Participate in training and professional development activities Perform quality assurance to guarantee customer satisfaction Accurately enter account information and customer data into the company's database Answer inbound customer calls and respond to inquiries related to internet and security services and package offerings. Provide detailed information about internet packages, pricing, and available promotions. Assist customers in selecting the most suitable ADT services and internet plan based on their requirements (speed, usage, location, etc.). Assist customer by entering customer personal info and creating ADT profile. Follow up with potential customers as needed to ensure satisfaction and support any issues. Process orders, schedule installations, and provide necessary details regarding service activation. Maintain up-to-date knowledge of current product offerings, promotions, and company policies. Resolve customer inquiries or concerns, escalating issues when necessary to the appropriate department. Meet or exceed department performance expectations. Actively participate in staff development and meetings Work in a positive and collaborative manner with team members Be punctual and maintain a good attendance record Perform additional duties as assigned To be successful in this role, you should have: High school diploma or equivalent Minimum of 2 years of customer service experience Ability to work between the hours of 11am-10pm Monday - Saturday Basic Microsoft Office knowledge Excellent communication and interpersonal skills Ability to work with little supervision and be self-motivated A secure and private location for company equipment Proficient in multitasking and time management Maintain a positive work environment Ability to work in a fast-paced environment Trustworthy and reliable Solution-oriented thinking and a results-driven focus Attention to detail and accuracy Ability to maintain confidentiality Knowledge of internet services and packages is preferred Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality. Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Prestressed Group are looking for a Customer Service Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Job Duties and Responsibilities: Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Serves customers by providing product and service information and resolving product and service problems. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Requirements 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred Strong customer service and office administrative skills Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and Insightly Excellent oral and written communication skills Strong Microsoft Office skills Call Center Customer Service experience Practical knowledge of Superior Customer Service Background working with Inbound Telephone Calls Professional Phone Etiquette experience highly preferred Adeptness in Customer Satisfaction Earlier work involving Answering Multi-Line Phone System Experience with customer invoices Demonstrated knowledge of customer service Customer Account experience preferred Assist Customers experience preferred Comfort and confidence when interacting with internal and external partners and clients/customers Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Benefits The Prestressed Group appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Employee Assistance Plan Employee Referral Program Lucrative commissions and long-term bonus plans Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off 401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)

We are looking for a motivated and customer-focused professional to join our team as a Customer Service Associate. This is a one-year contract position with the potential for extension based on performance and business needs. Job Description As a Customer Service Associate, you will be the first point of contact for our clients, providing top-notch support, answering inquiries, and ensuring customer satisfaction. If you thrive in a dynamic environment, enjoy engaging with customers, and have strong communication skills, this is the perfect opportunity for you! Qualifications Serve as the primary contact for client inquiries via phone, email, and chat Deliver high-quality customer support with quick and accurate responses Educate clients about our investment options, products, and services Assist with client account management, ensuring accurate records and issue resolution Collaborate with internal teams to enhance client services and communication Additional Information Remote Work: Enjoy the flexibility to work from anywhere with a stable internet connection Paid Holidays & PTO: Recharge with standard paid holidays and flexible paid time off Competitive Pay + Bonuses: Unlock extra earning potential through commissions and performance-based bonuses

Job Description:About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. About the Role You will reside on the Customer Service Team, reporting to the Customer Service Supervisor. You have a passion for helping people. We are offering a career with a recognized leader in the world of global news and business information. You will be a part of a multinational organization that focuses on its people. Working Hours: 1:00 PM to 9:00 PM Eastern Time (Monday through Thursday) and 12:00 PM to 8:00 PM Eastern Time (Friday) You Will: Provide high-level telephone, email, and web chat support for the Dow Jones suite of PIB products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires. Answer global customer queries concerning content/data, product navigation, billing/account administration, and more. Provide professional-level support to retain Dow Jones customers and increase customer loyalty. Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service. Ensure all relevant procedures are followed from beginning to resolution. Ensure all key performance indicators and service levels are met. Actively seek out opportunities for self-improvement, and participate in new product and procedural training. Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly. You Have: High proficiency in Mandarin/Cantonese, or Japanese for both written and verbal communication within a corporate environment Fluent in English, for both written and verbal communication Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner Ability to maintain a positive attitude in an often busy and stressful environment Ability to understand new technical systems and applications quickly Attention to detail and the ability to multitask, prioritize, and meet deadlines Positive outlook on change and flexible approach to team-based work environment and structure Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries Experience in a contact center and/or customer service environment (preferred) Salesforce experience is a plus College degree desired, or equivalent work experience Previous research experience (desired) Fluent in addition to the language applied for (this is desired, not required): German/French/Spanish/Chinese/Japanese/ Italian/Russian Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program #LI-Remote Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Customer Service Job Category: Customer Service & Contact Center Operations Union Status: Union role Pay Range: $41,392 - $50,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Who We Are Were the worlds only 100% union-label supplemental benefits provider, proudly partnering with over 40,000 unions and associations worldwide. For more than 60 years, we've been dedicated to protecting hardworking families by providing supplemental and permanent benefit solutions they can count on for financial security. The Opportunity Were looking for driven, service-minded professionals to join our fully remote team. You'll connect with union members who have already requested benefits information explaining their options, answering questions, and guiding them through the enrollment process. No cold calling or lead chasing just meaningful conversations with people who need what we offer. Your Responsibilities Handle inbound and outbound calls with prospective clients Schedule and lead virtual benefits presentations Explain available programs and coverage options in clear, simple terms Complete all applications and documentation with accuracy Deliver outstanding service and maintain organized client records Participate in leadership training and skill development programs What You Bring Excellent communication and people skills Professional, positive, and energetic approach Customer service or sales background (preferred, not required) Basic computer skills and comfort in a virtual environment Ability to collaborate effectively with all levels of the team Legal authorization to work in the U.S. or Canada What You'll Get Full benefits package after initial period 100% remote position no commuting, no dress code Flexible scheduling that supports your lifestyle Weekly pay plus performance-based monthly bonuses Annual incentive trips to top destinations like Cancun, the Bahamas, and Las Vegas for high performers Rapid career advancement with clear promotion paths If you're ready for a rewarding career where you can help others, grow your skills, and enjoy flexibility and unlimited earning potential apply now and start building a future you're proud of.

Are you looking for a rewarding and flexible career opportunity? Want to work from the comfort of your home? Look no further! We are seeking dedicated and motivated independent contractors! Entrepreneurial spirit with at least six months of customer service experience? This role offers the flexibility of hourly pay and the chance to work on your own terms. If you have a passion for delivering excellent customer service and the drive to succeed independently, we want to hear from you! Join us and take the first step towards a rewarding and flexible career. Apply now! Excellent Perks: Create Your Own Schedule - Enjoy the flexibility of creating your work schedule to fit your lifestyle and commitments. This means you will never miss another one of your kids' soccer games or family gathering. Take time off when you feel like it! Work From Home - Skip the commute and work from the comfort of your home, saving time and money. Your lunch is safe in the fridge, and you're saving tons! Free Career Development Services - Receive personalized career coaching to help you leverage your experience with us to advance in your career and explore new opportunities. Free Career Development Services as a partner. Career Certification Vouchers for Top Performers Why us? At Next Generation Career Coaching, what makes us unique is our commitment to assisting individuals and organizations. Our mission is to revamp career development and create a future where everyone has the skills, knowledge, and confidence to thrive in the ever-evolving job market. Additional Benefits: - Ongoing training and skill development programs - Employee recognition and rewards programs - Supportive team environment and regular team-building activities If you're ready to join a dynamic team, make your schedule, and work from home while receiving valuable career coaching, we want to hear from you! Take the first step towards a fulfilling career by applying today. Join us and unlock your potential with our Customer Success Team! Note: Applicants must be at least 18 years old and authorized to work in the USA. At this time, we are not sourcing agents in the following areas: CA, CO, CT, DC, IL, MD, MA, MN, NJ, NY, OR, PA, VT, WA, WI . Required Skills: Customer Service

How will you contribute to the team? -Plans, organizes, and directs activities concerned with the construction and maintenance of structures, facilities, and systems. - Confers with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints and construction problems. - Assists with project delivery strategies. - Schedules the project in logical steps and budgets time required to meet deadlines. - Coordinates the project procurement, selection of contractors and assists with contract paperwork and management of changes. - Coordinates QA/QC quality control plans. - Coordinates safety management plans. - Coordinates the building permit process and compliance with codes. - Directs weekly construction meetings. - Prepares daily/weekly/monthly progress reports. - Reviews contractor applications for payment and recommends payment to client. - Creates and monitors cost reports for the client. - Coordinates punch list preparation and project close-out. - Performs such other duties as the Supervisor may from time to time deem necessary. What will you contribute? EDUCATION AND EXPERIENCE -Bachelors degree in Construction, Quantity Surveying or a related field, plus seven years relevant experience. SPECIAL SKILLS -Must be highly articulate, have clear and analytical approach to problem solving, and strong decision making abilities. Must have excellent communication and presentation skills. -Must have strong construction estimating skills, strong knowledge of construction and -procurement strategies, and proficiency with project scheduling software. Must have ability to navigate Web-based construction management software (often provided by the client). -Must thoroughly understand and utilize Information Technology in the performance of work including Internet, Intranet, Microsoft Windows OS, Adobe Acrobat, Microsoft Office Suite and Microsoft Project. PROFESSIONAL REGISTRATIONS -Must have building construction/state license, 30 hour training in OSHA safety requirements, CMAA/PMI.